旅游饭店职业英语中级Unit3check-inPPT课件
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旅游饭店职业英语中级Unit3check-in
Talking to the Guest 情景会话
registering a guest Who has a reservation
Receptionist: R Guest: G
R: Good afternoon. Welcome to China Word hotel. What can I do for you ?
register 登记 3. key card 钥匙卡 5. passport 护照
1.
2. registration form 入住登记表 4. reservion record 预订记录 6. bellboy 行李生
Would you please fill in this registration form? 您 能填一下这张入住登记表吗？
Lead in Do you know the basic procedures of check in?
1. greet the gueat 欢迎顾客 2. find out whether the guest has a reservation 发现顾客是否有预定 3. check out the reservation list 核对 预订记录
passport 护照
Could I see your passport, please?
我可以看一下你的护照么？
Here you are. 给你
bellboy 行李生
The bellboy will show you to your room.
行李生会带您去您的房间。
Your Turn to Try Now 该你试一试
Here is the key card to room 1205. 这是1205房间的 钥匙卡。
旅游饭店职业英语_unit3
Do You Know This?
The maid must ring the bell three times before entering the guest’s room. 客房服务员在进入客人房间之前至少要按 三次门铃。
Your Turn to Try Now
Listen to the words and repeat:
2. Clerk:Housekeeping.May I help you?
Guest:The TV set in my room doesn’t work. Clerk: .We’ll send someone to check it now.
Lesson 8
I’ll Pick up Your Laundry Right Now 我马上去取您要洗的衣服
TWO
Clerk:May I come in? 职员：可以进来吗？ Guest:Come in,please. 客人：请进吧。 Clerk:Good morning,Madam.May I clean your room now? 职员：女士，早上好。现在可以为您打扫房间吗？ Guest:Sorry,but not now. Could you come back in an hour? 客人：对不起，现在不行。你能一小时后再来吗？ Clerk:OK. 职员：可以。
We may also use these sentences in our work
I’m sorry, Madam. We will have someone check it for you. 对不起，夫人。我们立刻派人给您检查一下。 We’ll send someone up to your room right now. 我们马上派人去您的房间。 I will send the repairman to repair them immediately.？ 我们马上派人去修理？ Sorry for all those troubles. I will send a plumber right away. 抱歉给您带来这么多不便，我马上派管工去修理。
新职业英语《旅游英语1》Unit 3 PPT
Reading A
URBN Hotel Shanghai
❖ URBN Hotel Shanghai is China’s first carbonneutral hotel. It opened in spring 2008. It is located in the city center, close to shops, restaurants, colonial lane houses and Shanghai’s famous French concession area.
旅游英语
Unit 3 ❖Check-in at the hotel
ENGLISH FOR CAREERS
1
Warming-up
2
Reading A
3
Listening
4
Speaking
5
Reading B
6
Writing
7
Project
8 Vocabulary and Structure
9
Self-evaluation
❖ The hotel is developed from the shell of an old post office. The owners aim to operate it as an innovative, stylish hotel, combining locally sourced and recycled materials with modern design. The materials used are part of the local environment—hardwoods and bricks from old Shanghai houses.
培训课件旅游业饭店服务英语电子教案—中等职业学校饭店专业教学课件
Room types（房型）
• 特殊房型: • 不限房型Run of the House • 无烟标准间Non Smoking • 残疾人客房Handicapped Room • 带厨房客房Room with Kitchen • 相邻房Adjoining Room • 按朝向分: • 朝街房Front View Room • 背街房Rear View Room • 城景房City View Room • 园景房Garden View Room • 海景房Sea View Room • 湖景房Lake View Room
Unit 3 Other Services Regarding Reception Desk 其它有关前台服务
• Main Points（知识要点） • ※ Procedures of extending the stay for a guest • 延住服务程序 • ※ Procedures of changing the room for a guest • 换房服务程序 • ※ Procedures of receiving visitors • 接待访客服务程序
•
会议商务服务
• PartⅥ Security Service
•
保安服务
• PartⅦ Other Services Concerning Hotels
•
酒店其他相关服务
PartⅠ Front Office Service 前厅服务
• Unit 1 Room Reservation
房间预订
• Main Points（知识要点） • ※ Reservation procedures • 预定程序 • ※ Room types • 房型 • ※ Procedures of changing a reservation • 更改预定
Unit 3 Concierge’s Work 饭店专业英语课件
________from here? 5. Let me show you on the map, please. 6. It’s not far from here.
Exercise Ⅰ
Suggested sentence structure: 7. It’s on the ________Street / Road /
to _p_u_t_t_h_em__? B: Just leave them in the corner. Thank you so
much. A: Then _an_y_t_h_in_g_e_l_se__? B: Could you tell me where I can have my dinner
Exercise Ⅱ
Complete the following dialogue with your partner and then read it.
Mr. Jerry has just got into his room and the doorman sends up the luggage. He checks his luggage and asks about the hotel services.
Exercise Ⅰ
Suggested sentence structure:
1. Where is ______? 2. Just go out of the hotel and turn
right/left. 3. It’s over there. 4. Could you please tell me how to get to
Unit 3 Concierge’s Work
Leading-in Dialogues Reading Further Reading
Exercise Ⅰ
Suggested sentence structure: 7. It’s on the ________Street / Road /
to _p_u_t_t_h_em__? B: Just leave them in the corner. Thank you so
much. A: Then _an_y_t_h_in_g_e_l_se__? B: Could you tell me where I can have my dinner
Exercise Ⅱ
Complete the following dialogue with your partner and then read it.
Mr. Jerry has just got into his room and the doorman sends up the luggage. He checks his luggage and asks about the hotel services.
Exercise Ⅰ
Suggested sentence structure:
1. Where is ______? 2. Just go out of the hotel and turn
right/left. 3. It’s over there. 4. Could you please tell me how to get to
Unit 3 Concierge’s Work
Leading-in Dialogues Reading Further Reading
英语第一册-unit-3-中等职业教育规划教材PPT
10
Sentence patterns
4.到做某事的时间了 It’s time (for sb.) to do···.
5.询问某事何时发生 When/ What time···? It opens/closes at···.
6. 你认为······怎么样？ What do you think of···? How do you like/feel···?
19
To do···
五、动词不定式作定语 1. Would you like something ______? A. drink B. drinking C. to drink D. drinks 2. I have a lot of homework ______. A. do B. doing C. did D. to do 3. He is not an easy man ______. A. get on B. to get on C. get on with D. to get on with Key： 1. C 2. D 3. D [简析]不定式作定语时，常放在被修饰的词语之后;如果不定式的动词是不及 物动词，其后要加上必要的介词或副词，构成的短语动词相当于及物动词。
Key： 1. B 2. C
17
To do···
四、动词不定式作状语 1. She went ______ her teacher. A. to see B. looks C. saw D. seeing 2. Meimei likes English very much. She does her best ______ English we ll. A. learn B. learning C. to learn D. learns Key： 1. A 2. C [简析]go， come， try， do / try one‘s best等动词 或短语动词作谓语时，其后常常可以接不定式作目的状语 3. I'm sorry ______ that. A. hears B. hearing C. hear D. to hear
Sentence patterns
4.到做某事的时间了 It’s time (for sb.) to do···.
5.询问某事何时发生 When/ What time···? It opens/closes at···.
6. 你认为······怎么样？ What do you think of···? How do you like/feel···?
19
To do···
五、动词不定式作定语 1. Would you like something ______? A. drink B. drinking C. to drink D. drinks 2. I have a lot of homework ______. A. do B. doing C. did D. to do 3. He is not an easy man ______. A. get on B. to get on C. get on with D. to get on with Key： 1. C 2. D 3. D [简析]不定式作定语时，常放在被修饰的词语之后;如果不定式的动词是不及 物动词，其后要加上必要的介词或副词，构成的短语动词相当于及物动词。
Key： 1. B 2. C
17
To do···
四、动词不定式作状语 1. She went ______ her teacher. A. to see B. looks C. saw D. seeing 2. Meimei likes English very much. She does her best ______ English we ll. A. learn B. learning C. to learn D. learns Key： 1. A 2. C [简析]go， come， try， do / try one‘s best等动词 或短语动词作谓语时，其后常常可以接不定式作目的状语 3. I'm sorry ______ that. A. hears B. hearing C. hear D. to hear
旅游与 酒店专业实用英语 课件 PPT Unit 3 Checking In
(5) when and where can we have breakfast
(6) wake-up calls
< Back Next >
Home
Role-plays
Task 2 Do the role-play with your partner according to the situation below.
< Back Next > Home
Reading Comprehension
Read the following passage and complete the sentences below with the information given in the passage (with no more than three words).
< Back Next >
Home
Warming-up
Task 1 Match the English expressions in the box with their corresponding pictures.
Picture 1 reception desk
Picture 2 key card
how long the tour lasts.
those two places.
✓ Tells them the things to prepare according to the ✓ Ask when they will go back
weather.
to the hotel.
✓ Says the Chinese-style buffet lunch will be served on ✓ Thank for the information.
外研社新时代职业英语酒店英语 Unit 3 教学课件
Please confirm and sign your name.
听力原文
3
Scene 3 Storing luggage
Task 2 Role-play. Ms. Smith comes back to pick up her luggage. Take turns to play the role of the bellman to act out the following luggage claim situation.
trunk
bellman
luggage tag
suitcase
thermostat
in-room safe
3
3
Scene 1 Escorting guests to rooms
Task 1 Listen to the dialog. Discuss the job procedure for escorting guests to rooms with your partner and put the following steps in the correct order.
Task 1 Listen to the dialog and tick the activities that the concierge recommends to the guest.
Tip
1 visiting the Great Wall
✔ 2 taking a walk in the Temple of Heaven ✔ 3 exploring Beijing hutong ✔ 4 walking around Tian’anmen Square ✔ 5 touring in the Forbidden City ✔ 6 drinking tea at Laoshe Teahouse
听力原文
3
Scene 3 Storing luggage
Task 2 Role-play. Ms. Smith comes back to pick up her luggage. Take turns to play the role of the bellman to act out the following luggage claim situation.
trunk
bellman
luggage tag
suitcase
thermostat
in-room safe
3
3
Scene 1 Escorting guests to rooms
Task 1 Listen to the dialog. Discuss the job procedure for escorting guests to rooms with your partner and put the following steps in the correct order.
Task 1 Listen to the dialog and tick the activities that the concierge recommends to the guest.
Tip
1 visiting the Great Wall
✔ 2 taking a walk in the Temple of Heaven ✔ 3 exploring Beijing hutong ✔ 4 walking around Tian’anmen Square ✔ 5 touring in the Forbidden City ✔ 6 drinking tea at Laoshe Teahouse
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Listen to the sentences, repeat and translate:
1. Could I see your passport, please? 2. Your name number is 1208 and this is your room card. 3. Thank you . Enjoy your stay with us. 4. Will you please fill in this registration form? 5.Have you made a reservation?
您能填一下这张登记表么？
G: Of course。Here it is. Is that all right?
当然可以。 在这里。可以么？（所有的一切都正确么？）
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R: Yes,thanks. How will you be paying？
是的，谢谢你。你打算怎么支付？
G: By credit card. 用信用卡。 R:Here's the key card to room 1205.The bellboy will
难点： 句型+对话
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2
Lead in Do you know the basic procedures of check in?
1. greet the gueat 欢迎顾客
2. find out whether the guest has a reservation 发现顾客是否有预定
registering a guest Who has a reservation
Receptionist: R Guest: G
R: Good afternoon. Welcome to China Word hotel. What can I do for you ?
下午好。欢迎来到中国大饭店！有什么需要帮助的么？
10
Would you please fill in this registration form? 您能填一 下这张入住登记表吗？
Here is the key card to room 1205. 这是1205房间的钥匙 卡。
I'll check the reservation record. 我查一下预订记录。
show you to your room.
这是1205房间的钥匙卡。行李生会带您去您的房间。
G: Thank you. 谢谢你。 R:You're welcome. Hope you 'll enjoy your stay with us.
不客气。祝您住店愉快。
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听下面的句子，重复并翻译
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passport 护照
Could I see your passport, please?
我可以看一下你的护照么？
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Here you are. 给你 8
bellboy 行李生
The bellboy will show you to your room.
行李生会带您去您的房间。
3. check out the reservation list 核对预 订记录
4.fill in the registration form 让顾客填 写入住登记表
5.hand out the key card 给顾客房卡 6.show the guest to the room 带顾客去
13
R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please?
请稍等。是的，我们有在你名下的预订。我可以看一下您的 护照么？
G: Here you are. 给你 R: Would you please fill in this registration form?
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Your Turn to Try Now 该你试一试
1. register 登记 3. key card 钥匙卡 5. passport 护照
2. registration form 入住登记表 4. reservion record 预订记录 6. bellboy 行李生
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3. key card钥匙卡 room card房卡
Here is the key card to room 1205.
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4. reservation record 预订记录
I'll check the reservation record. 我查一下预订记录。
房间
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3
Would you please fill in this registration form? 您能填一下这张登 记表吗？
“填写”还可以用fill out,例如：
Would you please fill out this form？
The bellboy will show you to your room.行李生会带您去 您的房间。
Could I see your passport, please? 我可以看一下你的护照 么？
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11
Talking to the Guest 情景会话
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12
Unit 3 Check in
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1
教学目标
重难点
知识目标： 了解check-in的服务流程 6个单词 2个短语 5个常用句型句式：
能力目标：就本节课的内容，能简单
的与人进行英文对话
情感目标：通过本门课程的学习，充
分意识到英语学习的重要性、培养学习英 语的热情与信心
重点： 流程+单词+短语
G: Yes, I have a reservation with you.
是的，我在你们酒店有预定.
R: In whose name was the reservation made ?
预定在谁的名下？（用谁的名字预定的？）
G: John Smith. 约翰 史密斯
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Under（in） one’s name 以…的名义，在...的名下
1. Could I see your passport, please? 2. Your name number is 1208 and this is your room card. 3. Thank you . Enjoy your stay with us. 4. Will you please fill in this registration form? 5.Have you made a reservation?
您能填一下这张登记表么？
G: Of course。Here it is. Is that all right?
当然可以。 在这里。可以么？（所有的一切都正确么？）
2020/3/25
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R: Yes,thanks. How will you be paying？
是的，谢谢你。你打算怎么支付？
G: By credit card. 用信用卡。 R:Here's the key card to room 1205.The bellboy will
难点： 句型+对话
2020/3/25
2
Lead in Do you know the basic procedures of check in?
1. greet the gueat 欢迎顾客
2. find out whether the guest has a reservation 发现顾客是否有预定
registering a guest Who has a reservation
Receptionist: R Guest: G
R: Good afternoon. Welcome to China Word hotel. What can I do for you ?
下午好。欢迎来到中国大饭店！有什么需要帮助的么？
10
Would you please fill in this registration form? 您能填一 下这张入住登记表吗？
Here is the key card to room 1205. 这是1205房间的钥匙 卡。
I'll check the reservation record. 我查一下预订记录。
show you to your room.
这是1205房间的钥匙卡。行李生会带您去您的房间。
G: Thank you. 谢谢你。 R:You're welcome. Hope you 'll enjoy your stay with us.
不客气。祝您住店愉快。
2020/3/25
15
听下面的句子，重复并翻译
2020/3/25
7
passport 护照
Could I see your passport, please?
我可以看一下你的护照么？
2020/3/25
Here you are. 给你 8
bellboy 行李生
The bellboy will show you to your room.
行李生会带您去您的房间。
3. check out the reservation list 核对预 订记录
4.fill in the registration form 让顾客填 写入住登记表
5.hand out the key card 给顾客房卡 6.show the guest to the room 带顾客去
13
R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please?
请稍等。是的，我们有在你名下的预订。我可以看一下您的 护照么？
G: Here you are. 给你 R: Would you please fill in this registration form?
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Your Turn to Try Now 该你试一试
1. register 登记 3. key card 钥匙卡 5. passport 护照
2. registration form 入住登记表 4. reservion record 预订记录 6. bellboy 行李生
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3. key card钥匙卡 room card房卡
Here is the key card to room 1205.
2020/3/25
6
4. reservation record 预订记录
I'll check the reservation record. 我查一下预订记录。
房间
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3
Would you please fill in this registration form? 您能填一下这张登 记表吗？
“填写”还可以用fill out,例如：
Would you please fill out this form？
The bellboy will show you to your room.行李生会带您去 您的房间。
Could I see your passport, please? 我可以看一下你的护照 么？
2020/3/25
11
Talking to the Guest 情景会话
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12
Unit 3 Check in
2020/3/25
1
教学目标
重难点
知识目标： 了解check-in的服务流程 6个单词 2个短语 5个常用句型句式：
能力目标：就本节课的内容，能简单
的与人进行英文对话
情感目标：通过本门课程的学习，充
分意识到英语学习的重要性、培养学习英 语的热情与信心
重点： 流程+单词+短语
G: Yes, I have a reservation with you.
是的，我在你们酒店有预定.
R: In whose name was the reservation made ?
预定在谁的名下？（用谁的名字预定的？）
G: John Smith. 约翰 史密斯
2020/3/25
Under（in） one’s name 以…的名义，在...的名下