亚马逊英文客服回复
亚马逊常用英语完整版
亚马逊常用英语HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】买家投诉有问题，首先需要买家提供证据Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluation? We will double cheIf it is really our quality issue, the refund or new replacement will be availablLooking forward to hearing from you regards！walker若是因为没达到买家期望值，不是质量问题Dear friend Thanks for your pictures. After reviewing the pictures, we found that it is under our specifications. The swe are sorry that you don't like it, in order to showing my apologies, would we gBest regards！walker若是质量问题,询盘客户要退款还是重新发送Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Would you like to refund or new replBest regards！walker 若是质量问题，需要重新发送Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Ok, we will send you a new one for rBest regards！walker 若是质量问题，需要退款Dear friend Thanks for your pictures. We are sorry that this is our quality issue. Ok, we will issue the refund for youBest regards！walker 针对尺码的问题Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluation? We will double cheLooking forward to hearing from you regards,walker若是质量问题,不影响使用，刺绣问题（针对服装）Dear friend Thanks for your picutres. We are sorry that this is our quality issue, but could you please kindly help us If it is workable for you, we will give you the $$$ as the forward to hearing from you regards,walker若是质量问题,不影响使用Thanks for your picutres. We are sorry that this is our issue, In order to showing my apologies, could we give you a good discount or send you aBest regards,若是质量问题,不影响使用Thanks for your picutres. We are sorry that this is our issue, In order to showing my apologies, we glad to give you the $2 as the product is so cheap that we really have no profit. hope you can understand usLooking forward to hearing from you regards,walker若是尺码大小差异Dear friend Thanks for your pictures. We are sorry that we do not find the size difference through the pictures. we did inspect your item that is the same as you ordered before shipment. We are In order to showing my apologies, could we give you a good discount or send you awalker若是尺码大小差异Dear friend Thanks for your pictures. We are sorry that we do not find the size difference through the pictures. we did inspect your item that is the same as you ordered before shipment. We are Due to current situation, In order to showing my apologies, we are happy toofferHowever, some friends will accept the second plan that we send you a new one withHope you consider it .Please you!Best Regardswalker无条件退货Dear friend Yeah, we can accept the return for full refund. Please kindly return back to follAttn: +名字Address: +地址Zip Code: +邮编Phone: +电话 Kindly make sure all returns including all original products, packages, accessoriPlease also be noted that the return cost should be accepted at your end. We willBest regards！walker无条件换货Dear friend Yeah, we can accept the exchange. Please kindly return back to following address:Attn: +名字Address: +地址Zip Code:+ 邮编Phone: +电话 Kindly make sure all returns including all original products, packages, accessoriPlease also be noted that the return cost should be accepted at your end. We willWe have another solution to help you solve the issue easier, if you can help us aBest regards！walker 质量太差退换货Dear friend We are sorry for the quality problems and would pay more attention on the qualityWe will accept your requirement and please kindly return the good。
亚马逊电商英语客服回复模板-取消订单
亚马逊等电商英语客服模板1常规取消订单Dear客户名字,,Thank you for shopping with us. We have canceled your order as your request. We are look forward to serving you again soon. If you have any further questions or concerns, please feel free to contact us. We will be at your service all the time.Sincerely,Customer Care2已经确认订单后取消订单模板Dear客户名字,Thank you for shopping with us. We have canceled your order as your request and have issued a total refund. It typically takes 3 to 5 business days for the credit to appear on your credit card statement, depending on how long it takes your bank to process the transaction. For more details, please kindly see About Refunds in buyer's Help pages.We are look forward to serving you again soon. If you have any further questions or concerns, please feel free to contact us. We will be at your service all the time.Sincerely,Customer Care。
亚马逊买家问候模板
亚马逊买家问候模板
1.亲爱的买家，感谢您选择我们的产品。
如果您有任何问题或需要帮助，请随时与我们联
系。
祝您生活愉快！
2.亲爱的买家，感谢您购买我们的商品。
我们承诺为您提供最优质的服务和产品。
如果您
有任何问题，请随时与我们联系。
祝您购物愉快！
3.亲爱的买家，感谢您选择我们的店铺。
我们一直致力于提供最好的产品和服务，如果您
有任何问题或建议，请随时与我们联系。
祝您有一个美好的购物体验！
4.亲爱的买家，您的订单已经成功发货，感谢您的信任和支持。
如果您有任何问题或需要
帮助，请随时与我们联系。
祝您使用愉快！
5.亲爱的买家，感谢您再次光顾我们的店铺。
我们很高兴能够为您提供优质的产品和服务。
如果您有任何问题或建议，请随时与我们联系。
祝您购物愉快！。
亚马逊客服问题回邮模板
sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as
亚马逊客服回复模板
竭诚为您提供优质文档/双击可除亚马逊客服回复模板篇一：亚马逊各类邮件回复模板二亚马逊各类邮件回复模板二亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear—thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting.wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid.wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.waitingforyourreply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板hello,wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting.ifyoudonotcomplywiththesedemands,wewillhavenonotice sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s.pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板dearcustomer,thankyouforcontactingusregardingyourinquiry.u ally,weareabletoshipordersthenextday.weekendordersa reshippedonthefollowingmonday.pleaseallow3-9busines sdaysaftershipmentfordelivery.youwillreceiveashippi ngconfirmationemailfromamazonwhentheshippinginforma tionhasbeenuploaded.yourpatienceandunderstandingare greatlyappreciated.ifyouhaveanyotherquestionsorconc erns,feelfreetocontactus.bestregards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板dear—thankyouforcontactingusregardingyourinquiry.yourreturnrequesthasbeenapproved.youwillbereceiving areturnshippinglabelandRmainstructionsviaamazon.ple asebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.theinitialshippingcostcannotberefun dedanda25%restockingfeemaybeappliedifthemerchandise isusedordamagedvisually.also,pleasemakesurethatthecorrectmerchandiseisbeing shippedus,(seller’sname).weareasellerbythenameof(seller’sname)onamazonandwewillonlyacceptreturnsofourmercha ndise.ifmerchandisepurchasedfromadifferentselleriss hippedtous,wewillneedtoshipthemerchandisebacktoyoua ndwewillalsoaskyoufortheshippingcostincurred.weappreciateyourcooperation.bestregards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.theship pinginformationmaynotupdatesoprompt,couldyoupleasek eepyourpatienceandwaitforafewmoredayswewillkeeptrac kingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards买家没有收到货，发邮件询问情况，回复邮件的模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.thepack ageisnowonthewaytoyourplace(itisnowreachingyourloca lpostoffice).internationalshippinginformationmaynotupdatesopromp t,usuallyittakesaround7-15daysforshipping.couldyoup leasekeepyourpatienceandwaitforafewmoredayswewillke eptrackingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards文章来源：跨境电商俱乐部作者：文浩：文章内容系作者个人观点，不代表文浩电商学院对观点赞同或支持。
跨境电商客服话术英语
跨境电商客服话术英语Cross-border e-commerce customer service dialogue scriptCustomer: 你好，请问有什么需要帮助的吗？Translation: Hello, is there anything I can help you with?Agent: 您好！感谢您的咨询。
请问您对我们的产品有什么疑问吗？Translation: Hello! Thank you for reaching out. Do you have any questions about our products?Customer: 我想知道您们的运费是多少？Translation: I would like to know how much is your shipping fee?Agent: 很抱歉，我们的运费会根据目的地和包裹重量而定。
请您提供一下您的地址和订单详情，我可以为您查询具体的运费信息。
Translation: I'm sorry, our shipping fee varies depending on the destination and package weight. Could you please provide me your address and order details so that I can look up the specific shipping fee for you?Customer: 我的订单已经超过了预计的交货时间，这是怎么回事？Translation: My order has exceeded the estimated delivery time, what'sgoing on?Agent: 很抱歉给您带来不便。
由于跨境运输的不确定性，有时候会出现交付延迟的情况。
请您提供订单号，我可以为您查看具体的物流状态并协助联系物流公司进行进一步跟进。
亚马逊邮件回复模板1
亚马逊邮件回复模板1亚马逊邮件回复模板1Dear [Customer Name],I’m sorry to hear that you’ve been having difficulty with the product you ordered. I understand how frustrating this can be.At Amazon, we take customers' satisfaction very seriously. We strive to sell only the highest quality products and we want to ensure that all of our customers are happy with their purchases.That’s why we offer our A-to-z Guarantee. This means that you can buy from us with the confidence that you will receive the product you want, or your money back.To help you with the issue you are facing, I can offer you several options.You can return the product for a full refund. To do this, please pack the product in its original packaging and ship it back to us. You are responsible for the return shipping fees. Once we receive your package, we will process your refund in full.If you don’t want to return the product, you can also exchange it for a new one. We will cover the cost of shipping the new item to you.Or, if you prefer to keep the item, we can provide you with a partial refund.I hope that one of these options is acceptable for you. Please get back to me and let me know how you would like to proceed.Thank you again for your patience and for contacting Amazon.Sincerely,[Your Name]Customer Service Representative。
亚马逊英文文案举例 -回复
亚马逊英文文案举例-回复1. "Discover a world of books, from bestsellers to hidden gems, all delivered to your doorstep."2. "Indulge in the latest fashion trends, with a wide range of styles and sizes for every body type."3. "Get more out of your workouts with our extensive collection of fitness equipment and gear."4. "Create a cozy home with our selection of furniture, décor, and essentials."5. "Stay connected on the go with our cutting-edge technology gadgets and accessories."6. "Bring out your inner chef with our range of kitchen appliances, cookware, and tools."7. "Upgrade your beauty routine with top-rated skincare, makeup, and grooming products."8. "Elevate your gaming experience with the latest consoles, games, and accessories."9. "Find the perfect gift for any occasion, with our curated selection of unique items."10. "Stay organized and productive with our range of office supplies and stationery."11. "Enhance your outdoor adventures with our selection ofcamping gear and equipment."12. "Stay fashionable and protected with our collection of stylish and functional face masks."13. "Experience the world from the comfort of your home with our travel-inspired home décor."14. "Get creative and crafty with our selection of art supplies and DIY kits."15. "Make mealtime easier with our meal prep essentials and cooking shortcuts."16. "Stay fit and healthy with our range of vitamins, supplements, and wellness products."17. "Rediscover the joy of reading with our hand-picked selection of classic literature."18. "Shop with confidence knowing that we offer safe and secure payment options."19. "Find your perfect fit with our extensive range of shoes for men, women, and kids."20. "Get the latest trends and styles delivered right to your door with our fast and reliable shipping."。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。
每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定售前邮件注意事项：1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店铺产品的信息回答。
For example,Customer: I want to know size of the shoes and do you have any promotion activities for the shoes? Please reply to my email.Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish.Recently, we have promotion activities such as 5% discounts if you are the new customer.Once you decide to buy it, please place the order. Thank you for your supporting.2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的大小的处理。
售中工作首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。
管理库存，处理关于投诉A-Z, 以及差评。
售后邮件回复1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免客户生气给我们投诉，变成A-Z, 以下是遇到各种情况的应对情况。
处理return request客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予他们退款或者重新发货。
具体模板如下：让买家拍照片：Dear customer,I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation.由于产品的质量问题，给买家部门补偿Dear customer,I apologize for the quality problem of the product due to shipping carrier’s carefulness during theshipping process. We found it is not worthwhile to return the product for the problem does not the influence the usage of the chair. We will give you 5$ for the compensation and would you please keep the item? Thank you for your understanding.买家拒绝赔偿，想要退货换货Dear customer,Sorry for this thing that brings you trouble. Since you want to get the replacement and we need you first the return the item to our warehouse. Please tell us the tracking number once you return it. And we will send you the new one after we receive the return product. Thank you for your cooperation.买家想要退款Dear customer,I am sorry for the trouble that brings to you. I will help you. As for you want to get the refund, please return the item first and give us the tracking number and once we receive the item, we will refund you immediately. Thank you for your cooperation and patience.买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买家的邮件模板。
Dear customer,Sorry for disturbing you, we have shipped out your item and the shipping information may not update so promptly. International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you as soon as possible.Your understanding will be highly appreciated.买家没有收到货，告诉买家追踪号Dear customer,Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place (it is now reaching your local post office). The tracking number is xxxx and you could track the package according to the number. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you as soon as possible.Your understanding will be highly appreciated.Best regards尺码不合适，建议买家送给别人Dear buyer，Thank you so much for your great support on us. I am sorry for the inconvenience and that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step.I will wait for your replyBest Regards卖家发错地址Dear buyer，Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding.Best Regards卖家发货到达时间Dear buyer，Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest.Best Regards卖家发货后，要求客户写反馈Dear buyer，Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best RegardsSeller’s name亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear cusomter,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you as soon as possible, if not, we will make you the refund. I hope your kind understanding and Waiting for your reply.Best regards亚马逊的商品被跟卖，发警告信的邮件模板。