最新国家开放大学电大《商务英语4》形成性考核作业答案

国家开放大学《商务英语4》形考任务3参考答案

国家开放大学《商务英语4》形考任务（单元测试3）参考答案一、选择填空题（每题10分，共5题）1、—Could you be so kind as to turn down that rock “n” roll? I'm preparing for tomorrow's meeting report.—______________.A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you2、—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.A. have no timeB. I'd rather notC. I'd be happy to3、Their skill and ____ has got them on the sales team.A. lazinessB. discourageC. enthusiasm4、They wanted to ______ a discussion on economics.A. initiativeB. initiateC. initial5、To attract investors, the government has _____ its tax and labor laws.A. adaptedB. appliedC. adjusted6、—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.A. Sorry, it's not clearB. That sounds all rightC. Sorry, we didn't discuss about that7、—Hello, this is Lucas Bowen. I'd like to order some machines.—___________. When do you need them?A. Sorry, I am busyB. No problemC. No, you can do it online8、______ has good reputation will sooner or later be successful in his business.A. WhateverB. WhoeverC. Whichever9、That might be acceptable ______ you handle the insurance fees.B. whetherC. even if10、Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.A. soluteB. solveC. solution11、—I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?—______________.A. Ok, I think we've both have done our best for thisB. No, the suggestion is too badC. Ok, you will benefit more than us12、We can't manage that ____ you pay for the installation.A. ifB. untilC. unless13、At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.A. whoB. what14、In business，whatever you do, do not ____ illegal benefit.A. chaseB. chooseC. challenge15、When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.A. getB. getsC. got二、阅读理解/翻译/完形填空（题型随机）（共50分）完形填空：选择正确答案，补全文章（每题10分）。

国家开放大学《商务英语4》形考任务2参考答案

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demand。

国家开放大学《商务英语4》形考任务4参考答案

国家开放大学《商务英语4》形考任务（单元测试4）参考答案一、选择填空题（每题10分，共5题）1、—Betty, we'll have a buffet party next Saturday. Will you join us?—_______ , Susan. Thank you!A. I'd love toB. I'm afraid notC. By no means2、—I am going to ask for a pay rise.—_________.A. I don't think you are worthB. Let me pay for itC. I think you may talk to your boss3、Some in the market now want government _____ in order to reduce costs.A. regulationB. regulateC. regular4、While the other people ____ and discussed the problem together, Ted ignored them.A. interactedB. intensiveC. interviewed5、Among the critiques were allegations ____ some franchise uses its political influence to increase its profits.A. whichB. whatC. that6、—Thanks for inviting me, John, but I've already made other plans.—_________. Maybe another time.A. I hope you enjoy itB. That's goodC. Oh! I'm sorry to hear that7、—I had a really good weekend at the seaside.—____________.A. Oh, that's very nice of youB. Oh, I'm glad to hear thatC. It's a pleasure8、The executive team have to hold an urgent meeting ____ they see the bad market feedback.A. beforeB. becauseC. whether9、We didn't understand how difficult it was to ____ such a breakfast.A. districtB. distributeC. distract10、The franchisor _____ the franchisee should observe the regulations to make the business go well.A. orB. as well asC. either11、—How was your trip to London, Jane?—___________.A. Oh, wonderful indeedB. By plane and by busC. The guide showed me the way12、The instruction describes completely the ____ and its safety basis.A. facultyB. facilitateC. facility13、Some of the _____ solutions will support these requirements better at the moment.A. propertyB. prosperityC. proprietary。

国家开放大学《商务英语4》形考任务2参考答案

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demandC. claim13、Some of the customers' complaints seem _________ .A. inacceptableB. unacceptableC. unaccepted14、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.A. expireB. expressC. exact15、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .A. compensationB. repayC. refund二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。

国家开放大学《商务英语4》形考任务7参考答案

国家开放大学《商务英语4》形考任务（单元测试7）参考答案一、选择填空题（每题10分，共5题）1、—Have you ever tried shopping online?—No, never. ____________, especially for clothes and shoes.A. I prefer to actually see and touch what I'm buying before I pay for itB. I prefer not to actually see and touch what I'm buying before I pay for itC. I would rather surf online and I pay for it immediately2、—Amy, do you shop online often?—______________.A. No, I don't think soB. That's a good ideaC. Yes. It's very convenient and the price is often lower than in store3、I couldn't agree more. That's ______ I only do street shopping.A. whetherB. becauseC. why4、Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.A. accountB. discountC. encounter5、What's more, it's not always so ______ for us to pay online as hackers might steal our user name and password.A. safetyB. safeC. safely6、—Are there any disadvantages to shopping online?—___________. But I think this problem will be solved soon.A. It makes life easyB. It takes some time for the stuff you buy online to arriveC. The stuff you buy online arrives quickly.7、—Some friends say when they get the article, ______________.—That happens. So close quality control is needed to avoid e-shoppers' fraud.A. it's quite different from what they saw on the website advertisementB. it's quite same to what they saw on the website advertisementC. it's easy to lose personal information8、Then your _____will be sold by auction.A. stiffB. staffC. stuff9、Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11).A. inB. ofC. with10、An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.A. stimulatesB. simulatesC. simulators11、—________________ , but I still have the feeling that it's not safe enough.—I couldn't agree more. That's why I only do street shopping.A. Paying online is much unsafe than beforeB. Paying online is less safer than beforeC. Paying online is much safer than before12、It's said that some measures have been taken _____ this problem.A. dealing withB. to deal withC. dealt with。

国家开放大学《商务英语4》形考任务5参考答案

国家开放大学《商务英语4》形考任务5参考答案8、The company's profits have increased _______ this year compared to last year.A。

significantlyB。

insignificantlyC。

significantly significant二、阅读理解题（每题20分，共2题）Passage 1The importance of good n in business cannot be overstated。

n is the n of all business nships。

Whether een employers and employees。

or een companies and their customers。

n is what enables people to understand each other and work together effectively。

In today's global economy。

good n is more important than ever。

as businesses must interact with people from different cultures and backgrounds.1.What is the main idea of the passage?A。

n is important in business nships.B。

n has made n more difficult.C。

People from different cultures cannot communicate effectively.Passage 2In the business world。

orking is essential。

orking is the process of building nships with people who can help you in your career or business。

商务英语4形考答案

国家开发大学商务英语4形考答案第一单元一、选择填空题(每题10分,共5题)—__________________?—Sure, no problem、First, go see Cindy and tell her where you're going and when、选择一项:C、Can you fill me in—Hey Kyle, guess what! The boss is sending me to Europe for a marketingseminar next month、—__________________You've been itching to go on a business trip for months、选择一项:A、I am sorry to hear that、B、Great! You must be happy、C、So what?If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country、选择一项:A、to visitB、visitingC、visitedCan you fill me ____________ ? I need some detailed information、选择一项:A、inB、upC、out题目5题干Traveller's checks are generally ____________ small face value、选择一项:A、atB、onC、of—How would you like to go?—__________________、选择一项:A、I'll get in touch with the railroadB、I'd like to fly to Frankfurt for a stay of two daysC、I expect to depart for Frankfurt on Sunday, September 1st—__________________?—Yes, business class、选择一项:A、Will you fly business classB、When do you plan to leaveC、Where shall I make hotel reservationPlease ____________ an open return flight from Barcelona to Frankfurt、选择一项:A、paperB、textC、bookTravellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks、选择一项:A、buyB、buyingC、to buyWe used to ____________ cash advances、选择一项:A、hadB、havingC、have标记题目题干____________ behalf of Vancouver C&S Int'l Trade Corp、, I am pleased to invite you and your colleagues to visit us、选择一项:A、ForB、OnC、InYou can download and print off the ____________ online、选择一项:A、fromB、formC、formalMany of the banks and travel services in the western countries provideconvenience for the travellers by issuing traveller's ____________、选择一项:A、checksB、cashC、credit cards完形填空:选择正确答案,补全文章(每题10分)。