浙江工商大学饭店管理学英文
工商管理专业英语unit8
➢ Plague: v. To cause continual discomfort, suffering, or trable to; to make rather angry 折磨，烦恼；使得灾祸
➢ Compensate: v. To provide (someone or something) with a balancing effect for some loss or something lacking; make a suitable payment for some loss补偿，赔偿，报酬；n.赔偿 金，赔偿费，赔偿物
工商管理专业英语unit8
第一页，共24ห้องสมุดไป่ตู้。
Glossary
➢ utilization: n. making (good) use of 利用；使用 ➢ mesh: v. to connect; be held (together) 接合；相合 ➢ representative: n. a person acting in place of one or more
others 代表；代理 ➢ capital: n. (a sum of) money used for starting a business 资金 ➢ primary: adj. chief; main 主要(zhǔyào)的 ➢ supervisor: n. one who is in charge of a particular
饭店管理专业教学大纲
《饭店管理概论》课程简介课程编码：课程名称：《饭店管理概论》英文名称：《Introduction to Hotel Management》学时：45 理论学时：30实践学时：15先修课程：无主要内容：本课程介绍了现代饭店发展的历史与现状，阐述了饭店管理的基本意识，通过对一些科学的管理方法的学习，使学生掌握运用数学的方法对饭店的一些预发事件做科学的决策。
适用专业：旅游与酒店管理《前厅与客房管理》课程简介课程编码：课程名称：《前厅与客房管理》英文名称：《Front Office andHousekeeping Management》学时：57 理论学时：40 实践学时：17先修课程：《饭店管理概论》主要内容：本课程系统地探讨饭店客房产品的设计、价格管理、销售管理以及客房服务管理、客房设备物资管理和客房经济效益分析等理论问题及管理方法，并从房务管理的实践活动中进行归纳总结，使学生在学习管理方法的同时，掌握前厅与客房两大房务部门的服务方法。
地产。
适用专业：旅游与酒店管理《餐饮管理》课程简介课程编码：课程名称：《餐饮管理》英文名称：《Food and BeverageManagement》学时：54 理论学时：40 实践学时：14先修课程：无主要内容：本门课程在阐明餐饮管理基本原理的基础上，比较系统地论述了餐饮管理的市场营销、经营计划、原材料采购供应、产品生产、产品销售服务、宴会经营和食品展销、产品价格、成本核算与控制等环节的科学管理理论和方法。
适用专业：旅游与酒店管理《旅游经济学》课程简介课程编码：课程名称：《旅游经济学》英文名称：《Tourism Economics》学时：44 理论学时：44实践学时：无先修课程：《旅游学概论》主要内容：本课程运用现代西方经济学、旅游学、管理学等多门学科知识，全面、系统地阐述了旅游经济的基本理论和主法。
主要讲授旅游需求与供给平衡、旅游市场及开拓、旅游价格及策略、旅游消费及效果、旅游投资决策及评价、旅游收入及分配等主要内容。
浙江工商大学专业介绍
浙江工商大学专业介绍工商管理专业(授予管理学学士学位)本专业是浙江省重点建设专业。
培养具备企业管理、经济、法律等方面知识和能力，能在企事业单位及政府部门从事管理以及教学、科研方面工作的工商管理学科高级专门人才。
本专业学生主要学习管理学、经济学和企业管理相关理论，接受企业管理方法与技巧方面的基本训练，具有分析和解决管理问题的基本能力。
学生毕业后可报考本校企业管理学专业硕士研究生。
主要专业课程：企业管理学、财务管理、组织行为学（英文原版）、市场营销学、西方管理理论（英文原版）、人力资源管理、企业领导学、企业战略管理（英文原版）、生产与运营管理、企业管理诊断等。
报考要求：学生应具有较好的语文、数学基础和较强的社会活动能力及创新能力。
择业去向：各种企事业单位、工商企业（公司）、经济管理部门、教学与科研单位等。
市场营销专业（授予管理学学士学位）本专业近年来一直是居全国各地人才需求排行榜前列的热门专业，本校的市场营销专业是一个成熟的老专业，下设现代服务营销、零售经营管理等多个特色培养方向。
主要培养具备管理、经济、法律、市场营销等方面系统知识和专业能力，能在各类企（事）业单位及政府部门从事市场营销管理以及教学、科研等方面工作的工商管理学科高级专门人才。
学生主要学习经济学、管理学等基本理论，并系统接受市场营销原理与实务的全面学习，具有较强的开拓市场与解决营销问题的专业能力。
学生毕业后可报考本校企业管理学专业硕士研究生。
主要专业课程：经济学、企业管理学、市场营销学（英文原版）、市场调研预测学、消费者行为学（英文原版）、营销沟通、营销通路管理、广告学、零售学、现代推销学、营销诊断与策划、国际市场营销学等。
报考要求：学生应具有较好的语文、数学基础和较强的社会活动能力及开拓精神。
择业去向：工商企业（公司）、经济管理部门、教学与科研单位等。
人力资源管理专业（授予管理学学士学位）本专业培养具有人力资源管理、管理学、经济学和心理学等方面的知识和能力，能在工商企业、党政机关（尤其是组织部门与劳动人事部门）与事业单位从事人力资源管理实务的高级专门人才。
(餐饮管理)饭店英语教学大纲
单位“饭店英语-1”课程教学大纲课程编号：G000434-y0127-1课程类型：专业限选学时：64 学分：4.0适用对象：旅游管理专业一、课程性质与任务课程性质：《饭店英语》是高等职业技术学院旅游管理和酒店管理专业的一门专业基础课，是旅游管理学科体系的重要组成部分。
课程任务：本课程适应我国旅游业尤其是酒店业持续发展的需要，旨在提高学生英语交际能力，从而培养业务精通、英语熟练、全面发展的酒店初、中级管理人才。
《饭店英语》是在学生学习了酒店管理专业相关专业基础课程和公共英语基础课的基础上开设的，在学生已经具有了较好的英语基础上，加强专业英语的学习，从而全面提高了学生的专业英语听说读写技能和酒店管理英语表达，为学生进行毕业实习作最后的提高和准备二、课程教学内容及要求、建议：（一）教学内容及要求：1.Unit One Room Reservation 房间预订1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]2.Unit Two Concierge Service 礼宾服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]3.Unit Three Check-in 登记入住1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]4.Unit Four Reception Desk 总台服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]5.Unit Five Housekeeping 客房服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]6.Unit Six Operator 总机服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]7.Unit Seven Food & Beverage 餐饮服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]8.Unit Eight Bar Service 酒吧服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]9.Unit Nine Business Center(Ⅰ) 商务中心(Ⅰ)1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]10.Unit Ten Business Center(Ⅱ) 商务中心(Ⅱ)1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]11.Unit Eleven Health & Recreation(Ⅰ) 康体中心(Ⅰ)1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]12.Unit Twelve Health & Recreation(Ⅱ) 康体中心(Ⅱ)1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]13.Unit Thirteen Shopping Service 购物服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]14.Unit Fourteen Convention Service 会议服务4)Situational conversation[1]5)Useful expressions[1]6)vocabulary[1]15.Unit Fifteen Other Services 其他服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]16.Unit Sixteen Checkout 结账服务1)Situational conversation[1]2)Useful expressions[1]3)vocabulary[1]（二）教学建议：1、《饭店英语》是一门实用性较强的课程。
lesson 08 Restaurant Management 旅游管理专业英语PPT课件
Restaurant Management
❖ 1. Customers ❖ 2.Business Volume ❖ 3. Product,cuisine ❖ 4. Business Classification ❖ 5. Types of Business, business
❖ The key responsibility of the front of the house is guest satisfaction, with particular emphasis on personal service.
❖ kind of service that should be delivered according what the guest wants and expects.
❖ People in the front of the house, therefore, need to be ready to deal with complaints .
It requires at least two things:
❖ First, must be a willingness to listen sympathetically to a guest’s complaint.
Foodservice is labor intensive which means it employs a high proportion of workers in relation to the number of people it serves.
❖ Every restaurant customer can see: the maitre d’hotel (餐厅领ta班ke )orders and bring
工商管理专业英语unit
The Learning Methods of Business Administration Professional English
• Immersion in English: Learning Business Administration Professional English requires immersion in the language This can be achieved through extensive reading, writing, speaking, and listening practices in English
• Case Analysis of Business Administration Professional English
Overview of Business
01 Administration Professional English
Definition and characteristics
Definition
Business Administration Professional English is a branch of English that focuses on the language and communication needs of business administrators It emphasizes the use of English in areas such as management, marketing, finance, and operations
The Importance of Business Administration Professional English
(餐饮管理)饭店英语参考答案
《饭店服务英语》（第二版）参考答案unit 1Classroom Activity I--- I’d like to reserve several rooms at your hotel.--- I want to reserve three twin rooms and one family suite.--- Can I have your name, please?--- Mary Brown--- Can you give me your telephone number?--- No. 1125 College Road, Haidian District, Beijing.--- When will you be arriving, please?--- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right? --- We are looking forward to seeing you.Classroom Activity II---Good morning. This is Hilton Hotel. Can I help you?--- I would like to reserve rooms at your hotel.---Wait a moment, please. I’ll put you through.--- Room Reservation. Can I help you?---This is International Travel Agency in China. We’d like to rese rve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group.---Wait a moment, please. Let me check.. Yes, we have.---How much will be spent for a room?---130 dollars for a single room and 150 dollars for a double.---Does this include food bills?---No. Sorry. It doesn’t.---Do children get discount?---Yes. Children under 12 years old are charged half.---By the way, do we need to pay money for an extra bed?---I’m sorry, sir. We don’t provide extra bed service at present. Is there anything else?---No, thank you.---May I know your name, sir?---Wangping.---It’s all right. Thank you.Part FourII. vacancy, guest, reservation, address, Fax, suite, double room, arrival, waiting list, confirm; III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T)IV.1. What kind of room would you like?2. I’d like to reserve a presidential suite.3. We have a high occupancy in peak seasons.4. You can reserve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation.5. Front office is one of the most important departments in a hotel.6. Would you like us to put you on our waiting list and call you in case we have a cancellation?7. I’m sorry our single rooms are occupied, but I can reserve you a double room.8. By the way, May I have a more spacious room?9. We are glad to accept your reservation.10. Good-bye. We are looking forward to your coming.V.当你在饭店注册登记时，饭店会要求你预付定金。
浙江工商大学饭店管理学英文版第二章
Housekeeping Laundry Security
Engineering PBX .
Room Department
(Full Service Hotel)
Resident Manager I/C Rooms
Inventory, Work Orders,
Purchasing, Utilities, Tools
Chief Engineer Assistant Chief Engineer
Supervisor Energy Management
Supervisor Administration
Supervisor Preventative/ Maintenance
To learn the hotel staffing system.
.
Organizing
The process of structuring human and physical resources order to accomplish organizational objectives, involve dividing takes in jobs, specifying the appropriate department for each job, determining the optimum number of job in each department, and delegating authority within and among departments.
Director of Housekeeping Or Executive Housekeeper
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Training
Food & Beverage Department
(Full Service Hotel)
Director of Food & Beverage
Executive Chef
Assistant F/B Director
Service Staff Waiter/Waitress
HVAC, Electric, Water
Plumbing, Electric, Carpentry, HVAC, Painting, Masonry,
Grounds, Television, Upholstery, Pool
Security Department
(Full Service Hotel)
General Manager
Audit
Front Desk
Housekeeping Maintenance
Sales
Departments of a Full – Service Hotel
General Manager
Rooms
Food & Beverage
Human Resource
Marketing & Sales
Front Office Manager
Assistant Front Office Manager
Assistant Manager
Chief Concierge
Receptionist
Cashier
Bell
Boy
Engineering Department
(Full Service Hotel)
Back of the house（后台） including: Engineering, Accounting, Administration and the departments and sectors have few guest contacts.
Departments of a Limited Service Hotel
Director Security
Supervisors
Security Officers
Human Resource Department
(Full Service Hotel)
Director of Human Resource
Personnel Manager
Recruitment
Benefits Payroll
Front Office Manager
Director of Food &
Beverage
Chief Engineer
Director of Sales &
Marketing
Director Security
Controller
Rooms Department
(Full Service Hotel)
To learn the hotel staffing system.
Organizing
The process of structuring human and physical resources order to accomplish organizational objectives, involve dividing takes in jobs, specifying the appropriate department for each job, determining the optimum number of job in each department, and delegating authority within and among departments.
Accounting
Departments of a full – service hotel
General Manager
Assistant General Manager
Resident Manager
Director of Housekeeping
Director of Human
ekeeping Or Executive Housekeeper
Assistant Executive Housekeeper
Floor Supervisor PA Supervisor
Laundry Supervisor
PA Staff Room Attendants
Inventory, Work Orders,
Purchasing, Utilities, Tools
Chief Engineer Assistant Chief Engineer
Supervisor Energy Management
Supervisor Administration
Supervisor Preventative/ Maintenance
Hostess
Sous Chef / Pastry Sous Chef
Front and back of the house
Front of the house (前台) including: Front Office, Food & Beverage Service Sector, Housekeeping, the departments and sectors have regular guest contacts.
Room Division Manager Reservation Front Office
Housekeeping Laundry Security
Engineering PBX
Room Department
(Full Service Hotel)
Resident Manager I/C Rooms
Chapter 2
Organizational Structure
Learning Objectives
To be familiar with the organization of a lodging establishment.
To understand some basic hotel management concepts, e.g. Pattern of Authority, Span and Control.