管理信息系统第九版全部习题(最新整理)

管理信息系统Management Information Systems练习题2010年9月Chapter 1 The Information Systems Revolution: Transforming Business andManagement（教材Chapter1）True-False Questionsrmation systems knowledge is not essential for a manager because the technology movestoo quickly for him or her to keep up with and run the business at the same time.Answer: False Difficulty: Easy Reference:p.42.IT is an abbreviation commonly used to refer to Internet technology.Answer: False Difficulty: Easy Reference: p.4rmation technology has become the largest component of capital investment for firms in theUnited States and many industrialized societies.Answer: True Difficulty: Easy Reference: p.44.In contemporary systems there is a growing interdependence between organizational businessstrategy, rules, and procedures and the organization's information systems.Answer: True Difficulty: Medium Reference: p.65.Often, what the organization would like to do depends on what its systems will permit it to do.Answer: True Difficulty: Medium Reference: p.66.Some very large companies are now using Internet to conduct virtually every aspect of theirbusiness.Answer: True Difficulty: Easy Reference: p.7ernments on all levels are using Internet technologies to deliver information and services tocitizens, employees, and businesses with which they work.Answer: True Difficulty: Easy Reference: p.98.Major industrial powers are being transformed to knowledge- and information-based serviceeconomies and leaving manufacturing to the third-world countries.Answer: True Difficulty: Easy Reference: p.119.Digital firms are more competitive and efficient because nearly all core business processes aredigitally enabled.Answer: True Difficulty: Medium Reference: p.1110.Knowledge is data that have been shaped into a meaningful form.Answer: False Difficulty: Hard Reference: p.1311.In an information system, input, processing, and output produce data.Answer: False Difficulty: Hard Reference: p.1512.Feedback helps the organization evaluate input.Answer: True Difficulty: Medium Reference: p.1513.Formal systems are structured and are not easily changed.Answer: True Difficulty: Medium Reference: p.1614.A formal information system can be a manual one.Answer: True Difficulty: Easy Reference: p.16rmation systems technology has become an array of technologies not limited to computers.Answer: True Difficulty: Easy Reference: p.16rmation systems are designed to provide solutions to organizational problems.Answer: True Difficulty: Medium Reference: p.1917.Most standard operating procedures are informal work practices.Answer: False Difficulty: Easy Reference: p.2118.Data workers process paperwork.Answer: True Difficulty: Easy Reference: p.2119.Knowledge workers are engineers or architects who design products or services.Answer: True Difficulty: Easy Reference: p.21anizational politics are the basis for conflict.Answer: False Difficulty: Easy Reference: p.2121.Senior managers carry out the plans and goals of the organization.Answer: False Difficulty: Hard Reference: p.2122.Each level of management has different information needs and information systemrequirements.Answer: True Difficulty: Medium Reference: p.2123.A network requires at least three computers.Answer: False Difficulty: Easy Reference: p.2224.The two contemporary approaches to information systems are technical and behavioral.Answer: True Difficulty: Easy Reference: p.2525.All information systems are behavioral systems.Answer: False Difficulty: Hard Reference: p.2626.To work properly, an information system must balance technology and human behavior andrequirements, even if less-than-optimal technology must be used.Answer: True Difficulty: Easy Reference: p.2727.Changes in company strategy usually do not require changes in the use of informationtechnologies.Answer: False Difficulty: Easy Reference: p.27Multiple Choice Questionsrmation-intense products require:A) computer information systems for their use.B) Highly-educated usersC) A great deal of knowledge and training to produce.D) High financial investments before any return on investment may be seenAnswer: C Difficulty: Easy Reference: p.112.When nearly all core business processes are digitally enabled,A) The firm is more competitive and efficientB) The firm no longer needs paper recordsC) More employees will be requiredD) Every employee must be computer literateAnswer: A Difficulty: Easy Reference: p.123.Data shaped into meaningful form are called:A) A databank B) FeedbackC) Knowledge D) InformationAnswer: D Difficulty: Easy Reference: p.134. __________________ systems depend on fixed definitions of data and procedures forcollecting, storing, processing, disseminating, and using the data.A) Informal B) ModernC) Traditional D) FormalAnswer: D Difficulty: Easy Reference: p.155.Input:A) captures or collects raw data from within the organization or from the external environment.B) allows the analysis of problems faced by the organization.C) is data shaped into meaningful form.D) converts raw data into meaningful form.Answer: A Difficulty: Easy Reference: p.156. __________________ use paper-and pencil-technology.A) Manual systems B) ReactionariesC) Most established companies D) Educational systemsAnswer: A Difficulty: Easy Reference: p.167.All information systems can be described as organizational and management solutions to:A) conflict. B) technology requirements.C) challenges posed by the environment. D) the globalization of business.Answer: C Difficulty: Hard Reference: p.198.The business perspective calls attention to the organizational and managerial nature of:A) the bureaucracy. B) information systems.C) computer technology. D) knowledge gathering.Answer: B Difficulty: Easy Reference: p.199.Promoting the organization’s products and services is a business function of:A) manufacturing and production. B) accounting.C) human resources. D) sales and marketing.Answer: D Difficulty: Easy Reference: p.2110.Creating products and services is a business function of:A) manufacturing and production. B) finance.C) accounting. D) sales and marketing.Answer: A Difficulty: Easy Reference: p.2111.Managing the organization’s financial a ssets is a business function of:A) manufacturing and production. B) finance.C) sales and marketing. D) accounting.Answer: B Difficulty: Easy Reference: p.2112.Maintaining the organization’s financial records is a business function of:A) manufacturing and production. B) sales and marketing.C) human resources. D) accounting.Answer: D Difficulty: Easy Reference: p.2113.Maintaini ng the organization’s labor force is a business function of:A) finance. B) sales and marketing.C) human resources. D) accounting.Answer: C Difficulty: Easy Reference: p.2114.This function is responsible for managing the firm's stocks and bonds.A) Finance B) AccountingC) Production D) Human resourcesAnswer: A Difficulty: Easy Reference: p.2115.Engineers or architects who design products or services are called:A) data workers. B) service workers.C) information specialists. D) knowledge workers.Answer: D Difficulty: Medium Reference: p.2116.Employees whose jobs are principally to use, manipulate, or disseminate information are allconsidered to be:A) clerical personnel. B) data workers.C) operations personnel. D) mid-level managers.Answer: B Difficulty: Medium Reference: p.2117.The technical approach to information systems includes:A) Only the information system itselfB) Hardware, software, and intra-organizational systemsC) People, hardware, and softwareD) Computer science, management science, and operations researchAnswer: D Difficulty: Easy Reference: p.2618.According to the _________________ perspective on information systems, the performance ofthe system is optimal when the technology and the organization create a good balanceA) Existing B) UniversalC) Sociotechnical D) Technology infrastructureAnswer: C Difficulty: Easy Reference: p.27rmation systems are _____________________ systems.A) behavioral B) sociotechnicalC) technical D) optimizingAnswer: B Difficulty: Medium Reference: p.27 Chapter 2 Information Systems in the Enterprise（教材Chapter2）True-False Questions1.The principal purpose of operational-level systems is to develop goals and strategies.Answer: False Difficulty: Medium Reference: p.402.At each level of the organization there are information systems supporting the major functionalareas of the business.Answer: True Difficulty: Easy Reference: p.413.A sales order entry system would be considered a management information system.Answer: False Difficulty: Medium Reference: p.434.Transaction processing systems are the basic business systems that serve the operational levelof the organization.Answer: True Difficulty: Easy Reference: p.435.Management information systems generally depend on underlying transaction processingsystems for their data.Answer: True Difficulty: Easy Reference: p.446.Management information systems are generally flexible and have a lot of analytical capability.Answer: False Difficulty: Medium Reference: p. 457.Decision-support systems explicitly include user-friendly software.Answer: True Difficulty: Hard Reference: p.468.ESS address nonroutine decisions requiring judgment, evaluation, and insight because there isno agreed-on procedure for arriving at a solution.Answer: True Difficulty: Hard Reference: p.479.Executive support systems serve the management level of the organization, address problemswhere the procedure for arriving at a solution may not be fully predefined in advance, and use internal information from TPS and MIS.Answer: False Difficulty: Easy Reference: p.4710.Transaction processing systems work directly with all the other organizational systems.Answer: False Difficulty: Hard Reference: p.4811.The various types of information systems in an organization are tightly coupled.Answer: False Difficulty: Medium Reference: p.4812.Many businesses need systems that will integrate information for the various organizationallevels and functions.Answer: True Difficulty: Easy Reference: p.4813.Integrating many different systems is extremely time consuming and complex.Answer: True Difficulty: Easy Reference: p.4814.At the operational level, sales and marketing systems assist in locating and contactingprospective customers, tracking sales, processing orders, and providing customer service support.Answer: True Difficulty: Easy Reference: p.4915.The accounting function is responsible for maintaining and managing the firm's financialrecords to account for the flow of funds in the firm.Answer: True Difficulty: Easy Reference: p.5216.Enterprise applications span the entire firm, integrating information from multiple functionsand business processes to enhance the performance of the organization as a whole.Answer: True Difficulty: Easy Reference: p.55Multiple Choice Questions1.Operational-level systems are information systems that support the:A) long-range planning activities of senior management.B) decision-making and administrative activities of middle managers.C) day-to-day processes of production and shipping only.D) elementary activities and transactions of the organization.Answer: D Difficulty: Easy Reference: p.402.Management-level systems are information systems that support the:A) long-range planning activities of senior management.B) decision-making and administrative activities of middle managers.C) day-to-day processes of production and shipping only.D) elementary activities and transactions of the organization.Answer: B Difficulty: Easy Reference: p.403.These systems typically provide periodic reports rather than instant information on operations:A) strategic-level systems. B) operational-level systems.C) management-level systems. D) knowledge-management systems.Answer: C Difficulty: Easy Reference: p.404.Strategic-level systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: A Difficulty: Easy Reference: p.415.ESS are:A) strategic-level systems. B) management-level systems.C) operational-level systems. D) knowledge-level systems.Answer: A Difficulty: Easy Reference: p.426.MIS and DSS are:A) strategic-level systems. B) management-level systems.C) operational-level systems. D) knowledge-level systems.Answer: B Difficulty: Easy Reference: p.427. ______________________ describe(s) information inputs to a DSS system.A) Aggregate data B) High-volume dataC) Design specifications D) Analytic models and data analysis toolsAnswer: D Difficulty: Medium Reference: p.428. ______________________ describe(s) information inputs to an ESS system.A) Aggregate data B) High-volume dataC) Design specifications D) Analytic models and data analysis toolsAnswer: A Difficulty: Medium Reference: p.429. ______________________ describe(s) information inputs to an MIS system.A) Aggregate data B) High-volume dataC) Design specifications D) Analytic models and data analysis toolsAnswer: B Difficulty: Medium Reference: p.4210.A hotel reservation system would be classified as a(n):A) transaction-level system.B) management-level system.C) operational-level system.D) strategic-level system.Answer: A Difficulty: Easy Reference: p.4311. ________________ usually serve managers interested in weekly, monthly, and yearly results,not day-to-day activities.A) TPS B) Knowledge workersC) DSS D) MISAnswer: D Difficulty: Hard Reference: p.4512.__________________ generally provides answers to routine questions that have beenspecified in advance and have a predefined procedure for answering them.A) TPS B) Knowledge workersC) DSS D) MISAnswer: D Difficulty: Hard Reference: p.4513.The most advanced graphics software in any system used by management is normally foundin:A) TPS. B) ESS.C) intranets. D) enterprise systems.Answer: B Difficulty: Easy Reference: p.4714.Unlike other types of information systems, these systems are NOT designated primarily tosolve specific problems:A) executive support systems. B) management information systems.C) decision-support systems. D) transaction processing systems.Answer: A Difficulty: Medium Reference: p.4715.The major source of data for other systems are:A) TPS B) ESSC) DSS D) MISAnswer: A Difficulty: Hard Reference: p.4716.Identifying customers for the firm’s products and preparing five-year forecasts are examplesof:A) sales and marketing information systems.B) manufacturing and production information systems.C) finance and accounting information systems.D) human resources information systems.Answer: A Difficulty: Easy Reference: p.4817.Order processing, market analysis, and pricing analysis are examples of:A) sales and marketing information systems.B) manufacturing and production information systems.C) finance and accounting information systems.D) human resources information systems.Answer: A Difficulty: Easy Reference: p.4918.Machine control, production planning and facilities location are examples of:A) sales and marketing information systems.B) manufacturing and production information systems.C) finance and accounting information systems.D) human resources information systems.Answer: B Difficulty: Easy Reference: p.5019.Budgeting, profit planning, and portfolio analysis are examples of:A) sales and marketing information systems.B) manufacturing and production information systems.C) finance and accounting information systems.D) human resources information systems.Answer: C Difficulty: Easy Reference: p.52pensation analysis and training and development are examples of:A) sales and marketing information systems.B) manufacturing and production information systems.C) finance and accounting information systems.D) human resources information systems.Answer: D Difficulty: Easy Reference: p.5321.Tracking the status of orders and checking inventory availability are features of:A) supply chain execution systems.B) management information systems.C) distribution management.D) supply chain planning systems.Answer: D Difficulty: Easy Reference: p.57Chapter 3 Information Systems, Organization, Management, and Strategy（教材Chapter3）True-False Questions1.Managers will need to adjust both the organization and the technology to achieve optimal results.Answer: True Difficulty: Easy Reference: p.72anizations are social structures.Answer: True Difficulty: Medium Reference: p.733.In the microeconomic definition of organizations, capital and labor are transformed by the firmthrough the production process into products and services.Answer: True Difficulty: Easy Reference: p.734.Technological change does not change who owns and controls information, but does control whohas the right to access and update that information.Answer: False Difficulty: Hard Reference: p.745.The technical and behavioral definitions of organizations are contradictory.Answer: False Difficulty: Medium Reference: p.746.All organizations develop standard operating procedures, politics, and cultures.Answer: True Difficulty: Medium Reference: p.757.Political resistance is one of the great difficulties in bringing about organizational change.Answer: True Difficulty: Easy Reference: p.768.Environments generally change faster than organizations do.Answer: True Difficulty: Easy Reference: p.77anizations generally have more features in common with each other than they have uniquefeatures.Answer: False Difficulty: Easy Reference: p.7810.As the cost of information systems technology falls, it is substituted for labor.Answer: True Difficulty: Easy Reference: p.81rmation technology usually does not reduce internal management costs.Answer: False Difficulty: Medium Reference: p.8112.Increasing use of Internet technology will probably result in simpler business processes, feweremployees, and much flatter organizations than in the past.Answer: True Difficulty: Easy Reference: p.8513.Differentiation is a strategy useful at the business level.Answer: True Difficulty: Easy Reference: p.9014.The value chain model classifies all company activities as either primary or support.Answer: True Difficulty: Medium Reference: p.9115.Value webs are flexible and adapt quickly to changes in supply and demand.Answer: True Difficulty: Easy Reference: p.91work economics is a strategic concept useful at the firm level.Answer: False Difficulty: Medium Reference: p.98rmation partnership help firms gain access to new customers, creating new opportunities forcross-selling and trading products.Answer: True Difficulty: Easy Reference: p.99petitive forces model is an appropriate model used for analysis at the firm level.Answer: False Difficulty: Medium Reference: p.9919.The competitive forces model was created for today’s digital firm.Answer: False Difficulty: Hard Reference: p.99Multiple Choice Questions1.All organizations become very efficient over time because individuals in the firm develop:A) routines for producing goods and services.B) long lasting friendships within the firm.C) better-educated employee groupings.D) deep rooted cultures.Answer: A Difficulty: H ard Reference: p. 752.The set of fundamental assumptions about what products the organization should produce, howand where it should produce them, and for whom they should be produced isA) agency theory.B) behavioral model.C) rational model.D) organizational culture.Answer: D Difficulty: Easy Reference: p. 76rmation technology plays a critical role in helping organizations:A) maintain the existing bureaucratic structure.B) work with nonroutine tasks.C) developed better-educated employee groupings.D) perceive environmental change.Answer: D Difficulty: Medium Reference: p. 774._____________________ are common features of all organizations.A) Culture, standard operating procedures, and politicsB) Power, technology, and business processesC) Formal structure, function, and environmentsD) Environments, power, and tasksAnswer: A Difficulty: Hard Reference: p. 785.From an economic standpoint, information system technology can be viewed as a:A) capital expenditure.B) factor of production that can be freely substituted for capital and labor.C) cost of doing business in any environment in today’s global economy.D) transaction mediator.Answer: B Difficulty: Medium Reference: p. 816.The transaction cost theory states that the organization is a(n):A) entity that grows larger because it can conduct marketplace transactions internally more cheaply than it can with external firms in the marketplace.B) system of formal functions that include planning, organizing, coordinating, deciding, and controlling.C) system of management based on the observation of what managers actually doing their jobs.D) nexus of contracts among self-interested individuals who must be supervised and managed.Answer: A Difficulty: Medium Reference: p. 817.According to the transaction theory, firms traditionally grew in size:A) because firms are organic in nature and organisms grow or die.B) because their need for more employees grew as their number of transactions grew.C) because of nepotism.D) in order to reduce transaction costs.Answer: D Difficulty: Medium Reference: p. 828.All company activities are classified as either primary or support by the:A) behavioral model. B) competitive forces model.C) value web model. D) value chain model.Answer: D Difficulty: Easy Reference: p. 919.The value chain model highlights the primary or support activities that add a margin of value toa firm's products or services where:A) they are directly related to the production and distribution of the firm's products and services.B) it becomes possible to extend the chain so that it ties together all the firm suppliers, business partners, and customers.C) information systems can best be applied to achieve a competitive advantage.D) brand loyalty may be created.Answer: C Difficulty: Easy Reference: p. 9110.The ______________________ model is the model used to describe the interaction of externalinfluences, specifically threats and opportunities, that affect an organization’s strategy and ability to compete.A) network economics B) competitive forcesC) strategic transitions D) environmental conditionsAnswer: B Difficulty: Medium Reference: p. 9911.This individual is credited with the development of the five forces competitive model.A) Henry Fayol B) Max WeberC) Michael Porter D) Michael DellAnswer: C Difficulty: Medium Reference: p. 99Chapter 4 The Digital Firm: Electronic Business and Electronic Commerce （教材Chapter4）True-False Questions1.Internet technology can be used to run an entire business because its technology and standardsenable information to flow seamlessly between different parts of the organization.Answer: True Difficulty: Medium Reference: p.1152.E-commerce greatly increases market entry costs for merchants.Answer: False Difficulty: Medium Reference: p. 1153.Electronic data interchanges (EDI) are based on proprietary systems.Answer: True Difficulty: Medium Reference: p.1244.Private industrial networks rely on intranets to coordinate processes between a business and itssuppliers and other key business partners.Answer: False Difficulty: Medium Reference: p.1255.M-commerce applications are especially popular in Europe, Japan, and South Korea.Answer: True Difficulty: Medium Reference: p.1206.In C2C electronic commerce, companies sell directly to each other without the use of amiddleman.Answer: False Difficulty: Medium Reference: p.1207.Digital checks are more expensive than traditional credit cards; however they are much fasterthan traditional paper-based checking.Answer: False Difficulty: Medium Reference: p.1308.Alipay(支付宝) systems enable consumers to make instant online payments to merchants andother individuals based on value stored in a digital account.Answer: True Difficulty: Medium Reference: p.1299.An intranet typical uses a portal to provide a single point of access to internal systems anddocuments using a Web interface.Answer: True Difficulty: Medium Reference: p.131Multiple Choice Questions1.Because e-commerce is ubiquitous it reduceA) marketspace. B) transaction costs.C) dynamic pricing. D) price discrimination.Answer: B Difficulty: Medium Reference: p.1142.Pricing a product or service on the Internet according to changing supply and demand situationsis referred to asA) dynamic pricing. B) personalization.C) customization. D) price discrimination.Answer: A Difficulty: Medium Reference: p.1173.A personal Web page that typically contains a series of chronological entries by its author, andlinked to related Web pages is called aA) private industrial exchange. B) Blog.C) social networking site. D) electronic data interchange.Answer: B Difficulty: Medium Reference: p.1234.Web sites specifically designed for m-commerce are calledA) wireless portals. B) online syndicators.C) private exchanges. D) B2C e-commerce sites.Answer: A Difficulty: Medium Reference: p.120Chapter 6 IT Infrastructure and Platform （教材Chapter6）True-False Questions1.In client/server computing, the client is the user point of entry, whereas the server typicallyprocesses and stores shared data.Answer: True Difficulty: Easy Reference: p.1912.SAP, PeopleSoft, and Oracle all develop enterprise application software.Answer: True Difficulty: Easy Reference: p.1993.Replacing legacy systems is cost prohibitive and generally not necessary if these older systemscan be integrated into a contemporary infrastructure.Answer: True Difficulty: Medium Reference: p.2034.Open-source software is free and can be modified by users, but the software cannot beredistributed by the user without additional licensing.Answer: False Difficulty: Easy Reference: p.2095.Software that functions as a translation layer between two non-communicating applications sothey can work together is called middleware.Answer: True Difficulty: Medium Reference: p.212rge-scale enterprise software systems provide a single, integrated, worldwide software systemfor firms at a cost much more than they would pay if they developed it themselves.Answer: False Difficulty: Medium Reference: p.2167.Application service providers do not provide services such as the use of software applications tosmall and medium-sized companies.Answer: False Difficulty: Medium Reference: p.2168.Scalability refers to the decision of whether a firm should rent or buy enterprise softwarepackages.Answer: False Difficulty: Medium Reference: p.2189.IT infrastructure costs include costs for technology consulting, education, and training.Answer: True Difficulty: Easy Reference: p.22010.The total cost of owning technology resources includes costs for hardware and softwareupgrades, maintenance, technical support, and training.Answer: True Difficulty: Medium Reference: p.220Multiple Choice Questions1.Which of the following is not identified as one of the five stages of evolution in computingplatforms?A) general-purpose mainframe and minicomputer computingB) personal computersC) client/server networksD) wireless computersAnswer: D Difficulty: Medium Reference: p.1892.The first personal computers appeared in the:A) 1940s B) 1960sC) 1970s D) 1980sAnswer: C Difficulty: Medium Reference: p.1913.The assertion that the number of components on a chip with the smallest manufacturer costsper component doubles every two years is called .A) The law of mass digital storage B) Moore’s lawC) Metcalfe’s law D) Porter’s lawAnswer: B Difficulty: Easy Reference: p.1944.Which of the following is not one of the seven major components of IT infrastructure?A) Enterprise software applications B) Data management and softwareC) Personal productivity software D) Internet platformsAnswer: C Difficulty: Easy Reference: p.199。