城市轨道交通客运服务英语——第十一章 Dealing with Lost

CONTENTS
Ⅰ Practice and Learn
Ⅱ Listening Comprehension Ⅲ2 Read and Learn
Ⅳ Omission Method in Translation
Section Ⅰ
Practice and Learn
Ⅰ Practice and Learn
Ⅰ Practice and Learn
Dialogues
In this part, there a dialogue. Read the dialogue and then finish the exercises with your partner. A:Good morning! What can I do for you? B:Hi, good morning! I lost my bag in the station. Could you help me find it back? A:Surely. Could you describe your bag, please? B:It，s black. There is a pocket outside the bag with a metal button on the pocket. A:What size is the bag? B:It，s not very big. It，s a man backpack. I think it is 25 cm wide and 35 cm long. Worstly, my computer is in the bag. A:I，m sorry to hear this. What else is in it? B:There is no money or credit card in it, but I think there is a notebook.
Mini Talks
Words and Expressions
Exercises
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Dialogues
Exercises
Ⅰ Practice and Learn
Mini Talks
In the following, there are 5 mini talks. Please practice the 5 mini talks with your partner and try to remember the patterns of the dialogues. 1. A Lost Wallet A:Good morning, sir. I lost a wallet in the station. Could you help me find it? B:Good morning! Could you describe your wallet in details? So we can help you find your wallet. A:Yes. It，s black, made of genuine leather, with golden metal button. B:Is there any money or card in it? A:Not very much money, just about 100 yuan in the wallet and a credit card. B:OK. I have written down your details. We will give you a feedback in five working days. A:Thank you!
Ⅰ Practice and Learn
Dialogues
A:Let me write down your details. A black bag, with a computer and a notebook in it. What else do you think is in it as well? B:Oh, I remember, there is also a book in the bag. I just bought the book in the bookshop outside the station. It is a brand new book. A:Calm down, please. Don，t be too worried. Let me write down the lost items for you. A black bag, a computer, a notebook and a new book. Sign your name on the form, please. We will try our best to help you. B:Thank you! Do you think it is possible to find my things back? A:Yes. We have cameras in the station. Please give us some time, and we will find your bag. B:That，s great! Then how long should I wait? A:I think two days is enough. Please leave your name and your address on the form. We will inform you when we find the bag. B:Thanks a lot! I really appreciate your great help!
Ⅰ Practice and Learn
Words and Expressions
Wallet in details Feedback lost and found clear up
钱包
describe
详细地
golden metal button
反馈
suitcase
失物招领 sunglasses
整理
Ⅰ Practice and Learn
Mini Talks
5. I Lost My Ticket A:Hello! What can I do for you? B:I can find my ticket. I bought it just a moment ago. Then I bought a bottle of water from ATM in the station. Now I can，t find my ticket. I just put it in my pocket. A:Don，t worry. Let me get a ticket for replacement. B:Thank you! It is really a great help.
replacement
描述 金色金属扣 箱子 太阳镜 替代
Ⅰ Practice and Learn
Exercises
Make mini talks according to the following requirements, and then act out the mini talks that you have made, using the patterns of the above talks. 1. To discuss whether you can find a lost thing in a Metro station; 2. To talk about the way of finding a lost thing in a Metro station; 3. To make a dialogue between a passenger and a Metro officer on lost and found; 4. To talk about the things that you lost in a Metro station; 5. What should a Metro staff do when he is receiving a call from a passenger on his lost thing?
Project 11
Dealing with Lost
Project Objectives
To understand the importance of dealing with lost; To understand basic terms of dealing with lost; To supply customers with help and feedback; To master the sentence patterns of dealing with lost; To master the capability of handling lost with patience.
Ⅰ Practice and Learn
Mini Talks
2. A Lost Suitcase A:Hello! What can I do for you? B:Hi! Could you help me to get back my suitcase, please? A:Where did you lose it? B:It，s yesterday, just in the Metro station called Shuanglin Station. I lost it in the entrance of the station. A:Let me leave a message about your suitcase. What color is it? B:Thanks! It，s red. More accurately, bright red. A:OK. Please wait for two or three days. We will try our best to help you.
Ⅰ Practice and Learn
Mini Talks
3. A Lost Computer A:Lost and Found Reception. What can I do for you? B:Yes, please. I lost my computer in the Metro yesterday. A:Which Metro did you take? B:I think it，s on Line 4 from Xikang Road Station to New Hi-tech Area Station, and I got off at Tianjin Tower Station. I think I lost the computer at the Tianjin Tower Station, the one I got off. A:Don，t worry! We will try to find your computer. We will call you back tomorrow. 4. Sign a Lost and Found Form A:Hello! Can I help you? B:Hi! I lost my sunglasses in the station, just on the desk over there. A:Did you notice somebody took it away? B:No. I put the glasses on the desk to clear up my luggage, then I forgot to take my glasses and left. A:Please fill in this form. We will help you to find it back.