2020年高考英语专题训练系列2-8书面表达投诉信(含答案)
投诉信高考英语满分作文万能句型写作模板真题训练
应用文写作【投诉信】高考英语满分作文万能句型+写作模板+真题+训练【文章结构】第一段：我要投诉这次服务。
第二段：写明投诉原因第三段：阐述要求，并表示自己期望回复。
【万能句式】一篇首句1.I am writing to you about... which I received/bought...我写信给你是关于...我收到/买了...2.Iam going to complain about...我要投诉......3.I am writing to inform you that I am dissatisfied with your.我写信通知你，我不满意你的.....4. I feel sorry to trouble you but I am afraid that I have to make a complaint about.很抱歉，打扰你了，但我恐怕不得不向你投诉...5. I wish to draw your attention to the problem that I bought.我想提醒您注意我购买......的问题6.I am writing to make a complaint about…我写信是要投诉……7.I feel sorry to trouble you but I am afraid I have to make a serious complaint. 我很抱歉打扰你，但恐怕我必须提出严重的投诉。
二篇中句1. When I took... out of the bag and examined... closely, I found...当我拿…从包里出来检查……仔细地看，我发现……2.When I unpacked...and tried to use it,it did not work.当我打开时……我试过了，但没有用。
3.I will appreciate it very much if you could...如果你能......的话，我将非常感激4.I would be grateful if you could...如果你能......的话，我将感激不尽5.I trust you will take my complaints seriously and...我相信你会认真对待我的投诉和......三篇尾句1.I would be grateful if you could...如果你能……我会很感激。
高考英语书面表达投诉信写作高分必背(黄金模版经典范例)
高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
2020高考英语作文模板及写作指导：投诉信
2020高考英语作文模板及写作指导：投诉信【编辑按】介绍自己，说明写作目的：投诉。
1. Irsquo;m Li Hua. I feel bad to trouble you but Irsquo;m afraid that…初心优秀优秀 Li Hua. I feel bad to trouble you but I’m afraid that I have to make a plaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to plain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your pany.我想要表达我对从你们公司买的羊毛围巾的不满。
.zuowenla 【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难肃静的坐在这里吃饭。
2. s to be something wrong with it. e the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).它是前天按时到的。
高考英语作文投诉信
高考英语作文投诉信第一篇：高考英语作文投诉信投诉信Dear xiaoli: I am sorry to learn about the problem that has been troubling you recently.My suggestions are as follows: First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you.Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store.Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly.If he ignores it, you had better take a further step---reporting the case to the local consumer’sassociation to have your rights protected.I am looking forward to hearing good news from you.第二篇：高考英语作文投诉信高考英语作文投诉信范文投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.T o my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously thinkof the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom第三篇：高考英语投诉信应用文投诉信一、题型特点与写作思路1、题型特点投诉信是写信人对产品或服务表示不满的信件。
2020届高三英语专题复习之投诉信
作文专项——————投诉信满分范文晨诵（感悟作文并背诵）假如你是李华，半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。
请就此向网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案；注意：1.词数100左右2.可适当增加情节，以使行文连贯；范文（说明写信目的）I’m one of your customers.I’m writing to make a complaint about your goods.(反映问题提出解决方案)To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn’t receive them until yesterday. Besides, to my disappointment, the computer I received isn’t the one I ordered. If you refer t o my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some 现在分词作结果状语pages missing.(引出解决方案)Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?(提出愿望)I would appreciate it if you could give due attention to this matter. Looking forward to your reply.Yours faithfullyLi Hua 我是你的一个顾客。
2020高考英语书面表达-投诉信
4.写作训练a：
题目：假定你是李华，两月前你从海外代购网店订购了一套 书虫系列读物，昨天才到货，且包装破损，数量不足。请你 根据以下提示，给该店店主Bob写一封投诉信： 1．介绍购物情况；2．反应存在问题；3．提出解决问题的 方案。 注意：1．词数100左右；2．可以适当增加细节，以使行文 连贯； 参考词汇：投诉complaint；书虫系列读物Bookworm Series
6. 解决办法 n. _s_o_lu_t_io__n
7. 质量n. _q_u_a_l_it_y_
8. 订货 v._o_r_d_e_r_
9. 运行，运转v. _w__o_rk__
10. 店员,销售员n._c_l_e_r_k__ 11.维修v.__re_p_a_i_r_
12.退款n. _r_e_fu_n__d__ 13. 更换n. _re_p__la_c_e_m__e_n_t_
Para3 表达礼貌感谢:
7. 你若能尽快采取措施处理这个问题，我将感 激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
have to make a complaint about______(投诉内容). The reason for my dissatisfaction is ______(总体介绍). In the first
place,_________ (抱怨的第一个方面). What's worse, __________ (抱怨的第二 个方面). ....
2020高考英语作文写作体裁：投诉信
2020高考英语作文写作体裁：投诉信【篇首句】介绍自己，说明写作目的：投诉。
1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn’t served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it’s washed, it fades in colour. Now I can’t wear it.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
【高考应用文】投诉信 (附解析)
投诉信1. 抱怨complain about2. 表达不满convey/express one’s dissatisfaction3. 对……满意 be content/satisfied with4. 糟糕的服务 poor service5. 采取措施take measures6. 解决问题deal with/solve the problem7. 调查此次事件investigate/look into the matter/incident8. 出乎意料out of one’s expectation11. 向……道歉make an apology to…/apologize to…12. 出乎意料out of one’s expectation13. 不用说needless to say14. 尽快as soon as possible15. 把某事牢记在心 bear sth. in mind首段模板句式I am writing to you about... which I received/bought...我写信给你是关于……我收到/买了…I am going to complain about...我要投诉……I am sorry to have to send this letter.. which I received/bought...很抱歉我不得不寄这封信我收到/买了…篇中模板句式When we checked.... we noticed..当我们国土……我们注意到. .When I took... out of the bag and examined... closely, I found...当我把……从袋子里拿出来检查…密切,我发现…When I unpacked… and tried to use it, it did not work.当我打开. .我试着用它，但没有用。
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2.8 书面表达投诉信-2020年高考英语专题训练系列投诉信【文体概述】投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
投诉信应包括三个方面的内容： 1. 表明写信目的：投诉的内容； 2. 投诉的具体原因； 3. 希望得到的结果。
在语言方面，要注意把握分寸，要公平、公正。
【常用语块】1. 抱怨_________________________________2. 表达不满_________________________________3. 忍受_________________________________4. 对……满意_________________________________5. 糟糕的服务_________________________________6. 采取措施_________________________________7. 解决问题_________________________________8. 预防……发生_________________________________9. 调查此次事件_________________________________10. 以粗鲁的方式_________________________________11. 向……道歉_________________________________12. 出乎意料_________________________________13. 不用说_________________________________14. 尽快_________________________________15. 把某事牢记在心_________________________________【套用句式】1. 我写信是投诉关于……___________________________________________________________________________2. 这几年我对你们的服务都很满意但是我写信是表达关于……的不满。
___________________________________________________________________________3. 有一些主要原因为什么我对……不满意。
首先，……。
更糟糕的是，……。
最后，……。
___________________________________________________________________________4. 我真诚地希望你能认真调查这件事情以及采取恰当的措施，防止类似事件再次发生。
___________________________________________________________________________5. 你若能尽快采取措施处理这个问题，我将感激不尽。
___________________________________________________________________________【短文改错】(做短文改错，背经典范文)Dear Sir,I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015t text messages. Then I took them to the seller, but was toldat Teemall. Ten days before that, it didn’t ring or senthat the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I wasso desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Sincerely yours,Bu Manyi 【课堂练习】假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。
于是你给该餐厅老板写一封投诉信。
要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
2. 要求：餐厅赔礼道歉。
注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。
Dear Sir,I am Li Hua, a frequent customer in your restaurant.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________I look forward to a better service next time.Sincerely yours,Li Hua【课外作业】假定你是李华，你在上周日搭坐102号公车。
该公交车司机的不文明行为让乘客很愤怒。
于是你向公交车公司写一封投诉信。
要点如下：1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)；2. 希望尽快查清此事。
注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。
Dear Sir,I am Li Hua. I am writing to complain about__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely yours,Li Hua投诉信常用语块1. complain about2. convey/express one’s dissatisfaction3. put up with/bear4. be content/satisfied with5. poor service6. take measures7. deal with/solve the problem8. prevent…from happening9. investigate/look into the matter/incident10. in a rude manner11. make an apology to…/apologize to…12. out of one’s expectation13. needless to say14. as soon as possible15. bear sth. in mind套用句式1. I am writing to complain about...2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…… Eventually, …3. There are some main reasons why I am not content with… At first,… What’s worse,4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter /incident seriouslyand proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.短文改错作者写信向商家投诉，表达对所买手机的不满。
1. in→on 具体到某一天用介词on。
2. before→after 根据句子的逻辑意义，应该是“十天后”，故用after。