前台接待英语口语
酒店前台接待英语用语
酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况。
You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金。
There is a 10 per cent discount .10%的折扣。
二、接待服务What kind of room would you be prefer?您要什么样的房间？Have you got a booking?您预订了吗？A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night .双人房的房价是每晚368元。
Breakfast is also included.早餐也包括在内。
May I see your passport?我能看一下您的护照吗？Could you fill in this form, please?请您填一下这张登记表好吗？This is your room card and room key?这是您的房卡和房间钥匙。
酒店英语口语练习
酒店英语口语练习# 酒店英语口语练习## 1. 酒店前台接待情景模拟：作为前台接待，你需要用英语迎接客人并处理入住手续。
常用句型：- "Good morning, welcome to the Sunshine Hotel. How may I assist you today?"- "Do you have a reservation with us?"- "May I have your name, please?"- "We have a room available for you. Would you like a smoking or non-smoking room?"- "Here are your room keys and a map of the hotel facilities. Enjoy your stay!"## 2. 客房服务情景模拟：客人需要客房服务，例如额外的毛巾或房间清洁。
常用句型：- "Housekeeping, how can I help you?"- "Would you like us to freshen up your room?"- "We can provide extra towels if needed."- "I'll send someone up right away to assist you."## 3. 餐饮服务情景模拟：客人需要在酒店餐厅用餐。
常用句型：- "Good evening, would you like to dine in our restaurant?" - "Do you have any dietary restrictions?"- "Our special today is grilled salmon with a side of seasonal vegetables."- "May I take your order now?"## 4. 酒店设施咨询情景模拟：客人询问酒店的设施，如健身房、游泳池的开放时间。
前台接待用英语应该怎么说
前台接待用英语应该怎么说大家在学习英语的过程中，可能会接触到前台接待这个词，那么前台接待用英语如何说呢？下面是店铺为你整理的前台接待英语，希望对你有帮助。
前台接待英语Reception clerk.前台接待工作需要用到的.英语1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。
我们无法为您转接中式餐厅。
请您改拨2234-1156，好吗?3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be backaround 5 p.m.不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。
前台英文接待简单口语
前台英文接待简单口语1. "Hi there! Isn't it great to say 'Welcome!' with a big smile? For example, when a guest comes in, you can simply say 'Hi, welcome to our place!' "2. "How about 'May I help you?' That's super useful! Like whena customer looks a bit lost, you go 'May I help you, sir/madam?' "3. " 'Please have a seat.' Such a nice thing to say! Say it when you want to offer a guest a place to sit, like 'Please have a seat and I'll be right with you.' "4. "Aren't 'Follow me, please.' words that make things easy? When guiding a guest somewhere, just say 'Follow me, please.' "5. "Can you imagine saying 'Here you are.' with a friendly tone? It's like when you hand something to a guest and say 'Here you are, sir/madam.' "6. " 'Is there anything I can do for you?' is a great question! For instance, you could ask a client 'Is there anything I can do for you today?' "7. "Doesn't 'Thank you!' make everyone feel good? Just like when a guest thanks you, you reply 'Thank you!' "8. " 'Have a nice day!' is such a warm thing to say! Say it as a guest leaves, 'Have a nice day, sir/madam!' "9. "How cool is it to say 'Sorry for the wait.'? When a guest has been waiting, you can say 'Sorry for the wait.' "10. " 'Enjoy your stay!' is a great way to end a conversation. Say it to a guest before they go off, 'Enjoy your stay!'My view is that these simple English phrases for the front desk can make a big difference in creating a good impression and making guests feel welcome and cared for.。
酒店英语口语学习手册之前台接待日常用语
前台接待平常用语Part 1 Greetings第一部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光顾海悦酒店。
我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，假如需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.假如你有任何需要，请随时联络我们。
Part 2 Helping to Check-in.第二部分协助入住1. Please have a s eat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card? I’ll return them to you right away after the check-in procedure.请把您旳护照和信用卡交给我。
办完入住手续后，我会立即偿还给您。
3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士，不好意思，打扰一下。
前厅部接待英语对话
（1）Room Reservation by Teephone电话预定R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（华天酒店，早上好，预订部，请问有什么可以帮您旳吗？）G: Good morning . I d liek to book a single room,please（早上好，我想预定一种单人房）R: May I have you name,please？（可以告诉我您旳姓名吗？）G: Henry Smith （亨利. 史密斯）R: When you arrive and departure dates ,please?（请问您什么时候到来，什么时候离开呢？）G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，顺便一提，单人房旳房价是多少？）R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（带浴缸旳单人房是380元，带淋浴旳是300元，您喜欢哪一种呢？）G: 300 yuan a night is ok(300元一晚旳就可以了)R: May I have you telephone number ,please?（可以告诉我您旳电话号码吗？）G:185****1248（我旳电话号码是185****1248）R: Mr.smith ,a single with shower,from June 25to 26 .andtelephone number 185****1248,AmIcorrect？（史密斯先生，您预订了一间带淋浴旳单人房，是六月25号来，26离开，您旳电话号码是185****1248，请您确认一下）G: Yes,That is right . Thanke you goodbye（是旳，没错，谢谢，再会）R：Thank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(谢谢您旳来电，史密斯先生，我们期待您旳到来，再会)(2)Greeting guests at the door行李员迎接客人B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。
职场英语口语对话：公司前台接待常用英语对话
以下是⽆忧考为⼤家整理的关于职场英语⼝语对话：公司前台接待常⽤英语对话的⽂章，供⼤家学习参考！许多规模较⼤的公司都会有⼀个接待员，我们通常称作前台(receptionist)。
可不要⼩瞧这个职位，前台的⼯作也是复杂多样的。
⽽且有个好的前台对公司来说⾮常重要，因为前台是访客在公司接触到的第⼀个⼈，前台可是会左右客⼈对公司的第⼀印象哦。
Rose 就是 Modern Office Ltd。
公司的前台，现在我们来看看她是怎样接待来访客⼈的吧。
Dialogue 1 Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会⾯，看 Rose 怎样接待如约前来的 Mr. Hussein。
ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。
ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。
(DIALS) MARIA: Mr. Shelli's Office。
ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。
酒店前厅接待英语常用口语
酒店前厅接待英语常用口语1、Good morning/afternoon/evening, sir/madam.先生/女士：早上好/中午好/下午好。
请问我能为您做些什么？2、Please, Thank you, Excuse me.请，谢谢，对不起。
3、Mr. Smith, Mrs. Smith, Sir, Madam.史密斯先生/女士。
先生/女士。
4、Ladies and Gentlemen.女士们先生们。
5、How are you today, Mr. Smith?Fine/very well, Thank you. And you?您好，史密斯先生？很好，谢谢。
6、Yes, Sir/Madam. May I help you?好的，先生/女士，我能为您做些什么？7、My pleasure. You are most welcome.我很乐意，您太客气了。
8、Good morning, this is reception desk, May I help you?早上好，这是服务台，请问我能为您做些什么？9、Go straight ahead. Go down to the lobby. Turn left/right at the first corner.一直往前走。
请到大厅来。
在第一个叉口往左/右拐。
10、I beg your pardon? I am sorry. I do not understand. I will get you the manager.对不起，请您再说一遍。
对不起，我不太懂，我找我们经理来。
11、How do you do ? Glad to meet you.您好！（初次见面）很高兴见到您。
12、Welcome to our hotel.欢迎到我们宾馆。
13、Have a good time!祝您过的愉快！14、Sorry. He is not in at the moment. Would you like to leave a message?对不起，他现在不在。
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前台接待英语口语
Check in入住
A:Good morning, sir。
Welcome to Golden Ocean Holiday Inn 。
May I help you? 早上好，先生,欢迎光临金海洋假日酒店，请问有什么可以帮到您的?
A： would you like single room or double room?
请问您需要单人房还是双人房？
B： I like a single room./I have a reservation for a single room
我要一间单人房。
/我订了一间的单人房。
A：May I have your name， sir， please?
请问先生用什么名字预订？
B：My friend help me the book，She used the name of zhang peng
我那个叫张朋的朋友帮我预定的房间
A:Just a moment , sir。
Let me check the reservation for you.
请稍等先生，让我为您查找.
A： May I have your passport.
请把您的护照给我一下
B：Yes.Here you are.
当然，给您。
A:Thank you。
Mr Zhao.Please sign here
谢谢,赵先生，请在这里签个名。
B:Yes。
好的。
A：Mr Zhao ， How long would you like stay here？
赵先生,请问您打算住多久?
B：Just one night。
只是一个晚上。
A:Thank you. How would you like to pay the deposit？ In cash or credit card？
谢谢！请问押金是给现金或是刷卡呢？
B：Credit card.
信用卡.
A：May I have your credit card ?
可以借用您的卡吗？
B：Yes。
A：Thank you for your credit card. Sir。
Please sign here，
谢谢先生的信用卡,请在这里签个名。
B：Yes.
好的。
A：Mr Zhao,Your room number is 8385. This is your room key.Here you are.
赵先生，您的房间在3楼8385，这是是您的房卡。
给您.
B：Thank you 。
谢谢。
A：Enjoy your staying.
祝您入住愉快！
Check out 退房
A:Good morning ,sir。
May I help you ?
早上好,先生,请问有什么可以为您效劳？
B：I would like to check out。
我想退房。
A：May I have your room NO. sir？
先生请问房号是多少？
B:RM8385
房间号码是8385
A：Please wait for a moment, I will call housekeeping to check your room . 服务员正在为您查房,请稍等！
A：Thank you sir.This is your bill , total is 1000。
Please sign here，谢谢！您好先生这是您的账单,共消费1000，请在这里签个名。
A: In cash or credit card？
是给现金或是刷卡呢?
B：By credit card。
信用卡。
A：May I have your credit card. sir?
先生，请问可以借您的信用卡吗?
B:Sure. Here you are 。
当然, 给您。
A：Thank you sir。
Please sign here，
谢谢！请在这里签个名。
B：Yes
好的
A：Thank you for your credit card sir. This is your bill and card receipt。
谢谢您的信用卡，这是您的账单及卡纸。
B：Thank you.Bye！
谢谢，再见！
A:Good bye sir. And hope to see you again.
先生慢走，欢迎再次光临!
Morning call叫醒服务
G:Good evening！This is Mr Baldwin in room 8303.
晚上好！我是RM8303的Mr Baldwin。
R：Good evening， Mr Baldwin， What can I do for you ？
晚上好，Mr Baldwin,有什么可以为您效劳?
G： tomorrow morning。
I would like to morning call.
明天早上我需要叫醒服务。
R:Yes， what time would you like to call you tomorrow morning? 好的,请问您需要几点叫醒?
G: l would like you to call me at 08:00
请帮我下08:00的叫醒时间
R: OK。
So we will wake you up at 08：00 tomorrow morning ,Anything else in can do for you ？
好的，明天08：00的叫醒服务,请问还有什么可以帮您的吗？
G： No , thanks 。
没有了，谢谢.
R： Good night
晚安
Telephone 电话用语
May I have the number, please？请告诉我电话号码好吗？
Please hold the line a moment. 请不要放电话。
There is no answer. 没人接电话。
Would you like me to page him? 您要我为您呼他吗？
The line is busy。
占线
The line is free。
线通了。
Shall I ask him to return your call? 请他给您回电话好吗？
I’ll transfer your call。
我把您的电话转过去。
Front Office 前厅
I would like to check-in please. 我想现在登记。
How would you like to pay， by cash or by credit card?
请问您打算如何付帐?用现金还是信用卡？
May I show you to your room? 请允许我带您去您的房间。
Do you have a reservation? 您有预定么？
请您填一下这个登记表好么?
In case you need any help, please contact us。
如果您需要帮
助，请与我们联系。
What time will you check-out? 您打算什么时间结帐？Would you like a smoking or non—smoking room？您需要一间吸
烟房还是无烟房?
Our rack rate is 600 Yuan. 我们的市场价是600元.
Did you use anything from our mini bar？您是否用过房间里MINI
吧？
Here is your bill。
这是您的帐单。
Would you please check it？您查一下好么?
Would you mind moving to another room? 您介意搬到另一间房间
么？
Can you book this on my room account？可否把它计入我的房费?
Which kind of room you prefer, a twin or a suite？
您想定那种房间，双人间还是套间？
How many nights would you like to stay？
您会停留几个晚上？
May I ask for your deposit please?
可以预付一下定金吗？。