课文Satisfaction Guaranteed
高二英语人教版选修七第二单元课文分析satisfaction-guaranteed46张PPT
1. on the second moring Tony, wearing an apron,.....and then asked her whether she needed help dressing. 本句是主从复合句。现在分词短语wearing an apron作伴随状语； whether引导宾语从句。 2. It was disturbing (令人不安的）and frightening (是惊恐 的)that he looked so human. It 做形式主语。that从句是真正的主语。
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课文部分语言点 第一段
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• 1. guarantee • n. 保证，担保；保证人，保证书；抵押品 • vt. 保证，担保 • It was still under guarantee. • 它还在保修期内。 • In most cases, your guarantee will still
grammar. more than one +名词做主语，谓语动词用单数 More than one _is_ good at English.
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• 第三段
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第三段 6.embarrassed adj. 尴尬的；窘迫的 • be/feel embarrassed about( doing )sth. • 对(做)……不好意思 • When I am taken out to a restaurant I always get
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• 3.appear vi. 出现；（反disappear）显得；似乎；登场 • appear用作系动词时意为“似乎” • appear to be … • 看起来… • He appeared to be depressed. • 他看起来心情郁闷。 • appear to have done sth • 好像已经做某事 • They appear to have lost confidence in their manager. • 他们好像已经对经理失去了信心。 • it appears that … • ( apparently ) 好像…；似乎… • It appears that the files have been destroyed. • 看来文件已经被毁坏了。
satisfactionguaranteed课文
satisfactionguaranteed课文
《顾客满意度保证》课文如下:
顾客满意度保证
顾客满意度是指顾客对产品或服务的评价，它是评估企业业绩的重要指标之一。
为了提高顾客满意度，许多企业采取了各种措施，例如提供高质量的产品和服务、积极倾听顾客反馈、不断改进产品和服务等。
顾客满意度保证是一种旨在确保顾客满意度水平得以持续改进的管理方法。
顾客满意度保证包括以下几个方面:
1. 确定顾客需求：企业需要了解顾客的需求和期望，以此为基础制定相应的产品和服务策略。
2. 提供高质量的产品和服务：企业需要确保提供的产品和服务能够满足顾客的需求和期望，并提供高质量、高效率的服务。
3. 积极倾听顾客反馈：企业需要积极收集顾客反馈，了解他们对产品和服务的评价和意见，并根据反馈不断改进产品和服务。
4. 持续改进：企业需要持续改进产品和服务，以满足不断变化的顾客需求和期望。
为了实现顾客满意度保证，企业需要采取以下措施:
1. 建立顾客满意度测量系统：企业需要定期测量顾客满意度，了解顾客对产品和服务的评价。
2. 确定改进目标：企业需要根据测量结果确定改进目标，以提高顾客满意度。
3. 制定改进计划：企业需要制定改进计划，针对具体问题进行解决。
4. 持续改进：企业需要持续改进产品和服务，以满足不断变化的顾客需求和期望。
总结起来，顾客满意度保证是一种旨在确保顾客满意度水平得以持续改进的管理方法，它需要企业各个方面的协同配合，以实现持续改进的目标。
【公开课】Unit+1+Reading+and+Thinking+课件人教版选择性必修第四册
sad envied
8. Claire
7.Guests saw Tony holding
remembered Tony was just a machine
Claire
E.g. DetSaiimleidlarrietaiedsianngd differences between Tony and a human being.
facial expression never changes; ✓
✓ programmed to appear sensitive ✓
smooth hair facial expression offers sympathychanges often; treats people can show true
Watch the video clip of the Robot Sophia（索非亚机器人）in a TV show.
Lead in
1. Nowadays, what can robots do to help humans?
industrial robots
household robots
Lead in In science fiction ,we often see robots.
robot
A robot is a machine designed to do jobs that are usually performed by humans. Robots are programmed and controlled by a computer.
can make us forget the differences between robots and human beings.
《Satisfaction Guaranteed》课件
Scene 3
Scene 4
Scene 5ห้องสมุดไป่ตู้
Scene 6
Scene 7
Scene 8
What do the following sentences indicate?
How absurd, she thought. He was just a machine. He held her firmly in his arms and she felt the
machine. She shouted “Leave me alone” and ran to her bed.
Has Claire fallen in love with Tony? Has Tony fallen in love with Claire? Find evidence to support your opinion.
What do you think the company’s biggest mistake was? What would Tony be like after it was rebuilt?
Continue the story
• Claire was heart-broken when Tony left.
• Claire was heart-broken when Tony left. He had brought lots of beautiful memories and built up her self-confidence. “How wonderful a robot Tony is. How can I live a happy life without Tony?” she thought. She was absent-minded, which was noticed by Larry. The robot was equipped with a hidden camera, thus Larry knew everything that had happened in the past three weeks. On the one hand, he was thankful to the robot for providing an elegant house for them. On the other hand, he was jealous because Tony was too intimate to Claire. He thought while the robot was fantastic it still needed some improvement.
SatisfactionGuaranteed课文全文中文翻译Unit2Robots
第二单元机器人包君满意拉里·贝尔蒙特在一家生产机器人的公司里工作。
最近，该公司要对一个家用机器人进行试验。
这项试验将由拉里的夫人克莱尔来尝试。
克莱尔并不想把机器人留在家里，特别是在她丈夫离家三周的这个期间。
但是克莱尔被拉里说服了。
他说，机器人不会伤害她，也不会让别人来伤害她。
这样会是个意外的收获。
然而她初次见到机器人的时候就感到有点儿吃惊。
机器人名叫托尼，看上去更像一个人，而不像台机器。
他虽然面部表情毫无变化，但是个子高大、相貌英俊，二头发平整，声音低沉浑厚。
第二天早晨，托尼戴着围裙，给她端来了早餐，然后问她是否需要帮忙穿衣打扮。
她感到有点儿不好意思，很快就打发他走了。
机器人如此通人性，这使她觉得心烦和害怕。
有一天，克莱尔说起，她觉得她自己并不聪明。
托尼则说，克莱尔一定是很不高兴，才会说出这样的话来。
克莱尔觉得，机器人会向她表示同情，这有点荒唐可笑。
但是她开始信任托尼了。
她告诉托尼她太胖了，这让她很不高兴。
还有对于像拉里这样很想提高社会地位的人来说，她的家也不够高雅。
她跟格拉迪斯’克拉芬不一样，格拉迪斯是远近闻名的有钱有势的女人。
托尼为让克莱尔高兴，答应帮助她，使她变得漂亮，使她的家变得高雅大方。
于是克莱尔从图书馆借来一堆书给托尼阅读，或者说给他浏览一下。
她惊奇地看着他的手指翻动着书页，忍不住突然伸出手来摸他的手指。
他的手指甲和他那柔软温暖的皮肤使她感到大为惊异。
她在想，这是多么可笑啊，他只不过是一台机器呀!托尼给克莱尔换了个发型，又改变了化妆风格。
因为不允许托尼陪克莱尔去商店，所以托尼就给她写了一份购物清单。
克莱尔进城去买了窗帘、坐垫、地毯和床上用品。
然后她去了一家珠宝店买项链。
柜台售货员对她很粗鲁，她就打电话给托尼，让售货员同托尼讲话。
售货员马上就改变了态度。
克莱尔对托尼表示感谢，并说他是个“可爱的人”。
她刚一转过身去，就看到格拉迪斯_·克拉芬站在那儿。
克莱尔想，被格拉迪斯发现了1，这多么难为情啊!从格拉迪斯脸上的那种有趣而又惊奇的神色来看，克莱尔知道，格拉迪斯认为她有风流韵事了：毕竟格拉迪斯知道她的丈夫是拉里，而不是托尼。
satisfaction guaranteed文章的主旨大意
satisfaction guaranteed文章的主旨大意阅读文章Satisfaction Guaranteed。
课文大意是：Larry是一家生产机器人的公司的职员，他的公司最近在测试一个家用机器人。
于是，一段有趣的故事就在Larry的妻子Claire和机器人Tony之间展开。
题目比较简单，就是让学生赏析故事，然后完成表格填空和问题回答。
表格填空题是：随着故事情节的深入，在不同场合，女主人对机器人的情感变化，重点考查了学生对文本的细节理解能力。
问答题前三小题也很简单，基本上从课文就能得到答案。
最能体现学生语言和思维能力的是最后的4和5两问，问题如下：
Q4：How would you feel if you had a robot like Tony in your house？
Q5：In your opinion，what kind of person is Claire？（这一问是我对教材做的修改）。
Book7Unit2Satisfactionguaranteed（reading）教学设计
Book7Unit2Satisfactionguaranteed（reading）教学设计Book 7 Unit 2 Satisfaction guaranteed（reading ）教学设计苍南中学张玉珍教材文本解读：本单元话题是“机器人”和“科幻文学作品”，本课文是单元的主课文，是关于机器人Tony在Claire家中为她排忧解难的故事。
在Tony的帮助下，她变得有魅力了，家也富有品位。
更不可思议的是，他们产生了感情！文章较长，需要引导学生进行一定的预测，在阅读过程中，需要抓住情感变化这条主线，同时，因生词较多，可在课前适当重点除了部分生词。
教学目标1. Language targetLearn and employ some of the following words：fiction, desire, satisfaction, bonus, alarm(ed), apron, sympathy, overweight, elegant,favour, pile, scan, fingernail, absurd, haircut, accompany, cushion, bedding, necklace, clerk, counter, awful, affair, armchair, declare, cuisine, envy, test out, ring up, turn around, leave…alone2. Teaching aims●The students will be able to have some kno wledge about robots and the story “Satisfaction Guaranteed”.●The students will be able to master some of the reading strategies, such as predicting，skimming, scanning, summarizing etc.●The students will be able to discuss in groups and express their supposition &beliefs using some of the topic-related words and expressions.重点和难点1.重点词汇：desire, alarm, sympathy, favour, accompany, declare, test out, ring up，turn around, leave…alone语篇内容：Who are the main characters and their identities?/What is the order of the time?/What events happened according to the timeline?/How did Claire change her feelings towards Tony?2.难点：Guide students to understand:/How did Claire change her feelings to Tony?学情分析授课对象是苍南中学高二学生，学生英语基础比较好,因此需要教师引导他们不仅关注阅读课中相关主题词汇的意义理解，而且还要引导他们关注课文情节的概括、人物情感变化和内涵的挖掘，并通过相关阅读技能的指导，提高他们的课文阅读能力。
新高考英语选修四课文翻译
新高考英语选修四课文翻译人教选修第四册课文Unit1 SATISFACTION GUARANTEED ( Adapted)SATISFACTION GUARANTEED ( Adapted)保证满意（改编)Larry Belmont worked for a company that made robots. Recently it had begun experimentingwith a household robot. It was going to be tested out by Larry's wife，Claire.拉里·贝尔蒙特在一家制造机器人的公司工作。
最近，它开始试验家用机器人。
拉里的妻子克莱尔要测试一下。
Claire didn’t want the robot in her hous e，especially as her husband would be away on abusiness trip for three weeks, but Larry persuaded her that the robot wouldn't harm her or allowher to be harmed.It would be a bonus. However，when she first saw the robot，she felt alarmed.His name was Tony.He seemed more like a human than a machine.He was tall and handsomewith smooth hair and a deep voice，although his facial expression never changed.克莱尔不想把机器人放在家里，尤其是她的丈夫要出差三个星期，但拉里说服她，机器人不会伤害她，也不会让她受到伤害。
高中英语《satisfaction-guaranteed》优质教学课件设计
*When Tony offered to help her dressing
*When offered sympathy when she said
she was not clever and overweight
*When he helped her with the rude clerk
*When she fell off a ladder and was caught by Tony
Discussio n
If you were Claire, would you fall in with Tony? Why?
Para 12
WWaasstthheeccoommppaannyyssaattissff??
To ccoonntinnuueethe story
up, Claire found her husband Larry lying beside her. It seemed that he came back late the night before and he was sleeping like a log( 睡 得 熟 ). Looking at his face , she suddenly felt sad and even disgusted( 恶心 ). He was short and looked a bit ugly. He even seemed much older than he actually was because of hard work of many years. It was disturbing to think that he never cared about her unhappiness, never saying something pleasant and not knowing how to please and comfort her when she was in trouble. The more she thought, the sadder she felt. She decided to divorce( 离婚 ) with him when he woke up. She was never more sure of anything in her life.
人教版高中英语BookUnitRobotsreading教课件下载
4 When he offered sympathy to her when she said she was not clever.
• She was overweight.
Attractive and well-designed
• She felt her house wasn’t elegant enough.
• She wasn’t like Gladys Claffern.(Gladys
was everything she wanted to be.)
• The clerk at the counter was rude to her.
• She fell off a ladder…
•…
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Unit 2 Satisfaction Guaranteed
14
Paras 3-11
What did Tony do to help Claire?
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Unit 2 Satisfaction Guaranteed
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Para 1
Read the first paragraph and find out the reason why Tony came into Claire’s house.
It was going to be tested out by Larry’s wife, Claire.
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Will it be possible for a human being to fall in love with a robot?
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• As a favour Tony promised to help Claire make herself smarter and her home more elegant. So Claire borrowed a pile of books from the library for him to read, or rather, scan. She looked at his fingers with wonder as they turned each page and suddenly reached for his hand. She was amazed by his fingernails and the softness and warmth of his skin. How absurd, she thought. He was just a machine.
• Larry Belmont worked for a company that made robots. Recently it had begun experimenting with a household robot. It was going to be tested out by Larry's wife, Claire.
• When Claire got home, she wept with anger in her armchair. Gladys was everything Claire wanted to be. "You can be like her," Tony told her and suggested that she invite Gladys and her friends to the house the night before he was to leave and Larry was to return. By that time, Tony expected the house to be completely transformed.
• On the second morning Tony, wearing an apron, brought her breakfast and then asked her whether she needed help dressing. She felt embarrassed and quickly told him to go. It was disturbing and frightening that he looked so human.
• Tony worked steadily on the improvements. Claire tried to help once but was too clumsy.She fell off a ladder and even though Tony was in the next room, he managed to catch her in time. He held her firmly in his arms and she felt the warmth of his body. She screamed, pushed him away and ran to her room for the rest of the day.
• Tony gave Claire a new haircut and changed the makeup she wore. As he was not allowed to accompany her to the shops, he wrote out a list of items for her. Claire went into the city and bought curtains, cushions, a carpet and bedding. Then she went into a jewellery shop to buy a necklace. When the clerk at the counter was rude to her, she rang Tony up and told the clerk to speak to him. The clerk immediately changed his attitude. Claire thanked Tony, telling him that he was a "dear". As she turned around, there stood Gladys Claffern. How awful to be discovered by her, Claire thought. By the amused and surprised look on her fhought she was having an affair. After all, she knew Claire's husband's name was Larry, not Tony.
• Claire didn't want the robot in her house, especially as her husband would be absent for three weeks, but Larry persuaded her that the robot wouldn't harm her or allow her to be harmed. It would be a bonus. However, when she first saw the robot, she felt alarmed. His name was Tony and he seemed more like a human than a machine. He was tall and handsome with smooth hair and a deep voice although his facial expression never changed.