铁路服务英语情景对话
高铁英语情景模拟对话
高铁英语情景模拟对话以下是一段高铁英语情景模拟对话，主人公是两个准备乘坐高铁出行的人。
乘客1：Hi, I’m Peter. Are you also taking the high-speed train to Shanghai?乘客2：Yes, I’m Sarah. Nice to meet you, Peter.乘客1：That’s great to hear. How long does the journey take?乘客2：It usually takes around 5 hours to get to Shanghai.乘客1：Wow, that’s much faster than driving or taking a regular train. Do we need to buy tickets in advance?乘客2：Yes, it’s better to buy the tickets online in advance. You can choose your preferred seats and avoid the lines at the station.乘客1：That sounds convenient. Do we need to print the tickets or can we show them on our phones?乘客2：You can show them on your phone to board the train. But it’s important to bring your passport or ID card for identification.乘客1：Got it. Is there any food on the train? I’m starving.乘客2：Yes, there’s a dining car on the train where you can buy food and drinks. But it’s a bit e某pensive, so you might want to bring your own snacks.乘客1：Thanks for the heads up. I’ll make sure to bring some snacks from home. Speaking of which, what’s the luggage policy for high-speed trains?乘客2：Each passenger can bring up to two pieces of luggage weighing no more than 20 kg in total. You can also carry a small bag with you on the train.乘客1：That’s good to know. I just have a backpack and a small suitcase, so I won’t have any problems.乘客2：That’s perfect. Our train is about to depart.Let’s find our seats and enjoy the ride to Shanghai!乘客1：Great, let’s go!。
旅客列车乘务员实用英语
旅客列车乘务员实用英语列车长服务用语一、语言1．（组织旅客乘降）面带微笑“您好，请问您是几号车厢？**号车厢请向前/后走。
直臂式手势。
英文：Hello. Which coach are you in? The No. ** coach please go ahead/backward.2．（遇有领导）“**领导您好！我是***次列车长，欢迎您检查指导工作。
同时双目注视领导，“请您随我来，您请上车。
”引导手势。
英文：I am the conductor of the Train No. **. Welcome for inspecting and guiding our work! This way please.3．（纠正违章）先敬礼“您好！请您到***处吸烟，那里容许吸烟，谢谢您的合作！”英文：hello. Would you please smoke in ***? Thank you for your cooperation.4．（遇有旅客询问）“您好！请问您有什么事情需要我帮忙吗？”英文：Hello. What can I do for you?5．（列车进站台）列车长整队并站在队伍中间位置，右手提包口中要有口号，使队伍整齐统一。
二、举止1．（站台遇领导）敬军礼。
（右手五指并拢提至眉间，面带微笑，双目注视领导，时间停顿1-2秒）2．（领导伸出握手时）配合动作：立即摘手套，迎合领导握手时用力不要过大，时间不宜过长（大约停滞3秒左右）站在靠近车厢一侧，为领导引路运用直臂式手势，注意走路不时回看领导位置，调整自己的走速。
走到车门口面向领导站立运用请进手势将领导引导上车。
总体要求做到：面带微笑，用规范的手势用语，组织旅客乘车，妥善安排重点旅客，耐心解答旅客问讯，语言轻柔亲切，队有需要的旅客主动帮扶。
重点旅客上车时（外宾，领导）亲自陪同安排。
乘务员服务用语二、开车欢迎词简单（中文）：各位女士、先生晚上好！很高兴为您提供服务，欢迎您乘坐我们列车，祝各位旅途愉快！谢谢！英文：Good evening ladies and gentlemen. Welcome to take our train and it’s our pleasure to provide service for you. Wish you a pleasant trip! Thank you.三、中途作业清理茶桌语言：“对不起，打扰您了，我清理一下，谢谢。
高速铁路服务英语( 7 Emergency Treatment
It’s dangerous, for you and other passengers’ safety, please extinguish your cigarette. Excuse me, is this your luggage
Sir, I’m very sorry, but this is a regular security check. Please cooperate.
Situation2
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you inform the chief
conductor in time?
Part 3 Equipment failure
Ⅰ. Discussion
1. If there is a problem with your train and you must be late, what should you do? 2. If the conductor told you “The train has a serious difficult.” what should you do?
Ⅲ. Role-play
Situation 1
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you explain to the passengers?
Unit 7 Emergency Treatment
Part 1 Fire safety
高速铁路服务英语( 3 Station Service
How long does it take on foot?
which bus should I take to go to the downtown? I’d like to go to the shopping mall which is nearer. How can I get to there? So has the last train to Pi’xian West already gone? I just missed
3. Hearing the announcement that your train will be delayed for
half an hour, while you are in the waiting hall, what will you do?
Ⅱ. Passage
Sentence patterns:
Work in groups. Suppose you come across some friends in
the waiting hall, you are very excited and talk with them.
Part 2 Left luggage
Ⅰ. Discussion
1. When you are traveling, what kind of things will you take? 2. If you lost your luggage which is very important in the station, what should you do?
Sentence patterns:
1. How much time would we save if... 2. How much is the fare? 3. Go through the ticket wicket, and go straight on. It’s on the right hand side. 4. Pay attention to your departure time.
铁路英语面试对话范文
铁路英语面试对话范文Interviewer: Hello, thank you for coming in for the railway English interview today. Let's get started.Candidate: Hello, thank you for having me.Interviewer: Can you tell me about your experience working in the railway industry?Candidate: Yes, I have been working in the railway industry for over five years now. I started as a trainee and worked my way up to a managerial position. I have experience in operations, maintenance, and safety regulations.Interviewer: That sounds impressive. What skills do you think are important for someone working in the railway industry?Candidate: I believe that attention to detail, problem-solving skills, and the ability to work well under pressure are crucial in this industry. Communication skills are also important, as you need to coordinate with different departments and stakeholders.Interviewer: How do you prioritize safety in your work?Candidate: Safety is always my top priority. I make sure to follow all safety protocols and regulations, and I encourage my team to do the same. I believe in promoting a safety culture within the organization.Interviewer: Can you give an example of a challenging situation you faced in your previous role and how you handled it?Candidate: One challenging situation I faced was when there was a major delay in train services due to a technical issue. I had to quickly assess the situation, communicate with the relevant teams, and come up with a solution to minimize the impact on passengers. I delegated tasks to my team effectively and managed to resolve the issue in a timely manner.Interviewer: How do you stay updated on the latest developments in the railway industry?Candidate: I make sure to attend industry conferences, workshops, and training sessions regularly. I also followindustry news and publications to stay informed about the latest trends and technologies in the railway sector.Interviewer: What do you think sets you apart from other candidates applying for this position?Candidate: I believe my hands-on experience in various aspects of the railway industry, combined with my strong leadership skills and dedication to safety, make me a strong candidate for this position. I am also a quick learner and adapt well to new challenges.Interviewer: Thank you for your answers. Now, let's switch to Chinese for the next part of the interview.Candidate: 好的，谢谢您的提问。
铁路服务英语对话模板作文
铁路服务英语对话模板作文Title: Template for Railway Service English Dialogue Composition。
---。
Introduction。
Railway service English dialogue is crucial for effective communication between passengers and railway staff. In this composition, we will present a comprehensive template for such dialogues, drawing inspiration from popular samples available online.---。
Template for Railway Service English Dialogue。
1. Greeting and Inquiry。
Staff: Good morning/afternoon/evening. How may I assist you today?Passenger: Good morning/afternoon/evening. I have a few questions regarding my journey.2. Ticketing and Reservations。
Staff: Certainly, sir/madam. Are you looking to purchase a ticket or do you already have a reservation?Passenger: I already have a reservation. Could you please confirm the details for me?3. Confirmation and Check-in。
铁路客运服务英语车站篇(Project Four)
Part 2 Skills Development
Sentence Patterns
5. There’s a typhoon in southern China, which is why trains are running slower, causing delays. 今天南方有台风，导致列车减速、晚点。 6. Trains are delayed indefinitely. We will inform you when we have updates. We do apologise for the inconvenience caused. 列车晚点未定，有消息我们会及时通知您的。 给您带来不便， 敬请谅解。 7. Trains have been cancelled, but we are doing all we can to restore rail access. Thank you for your understanding. 列车现在已经停运了，但是会力争尽早恢复通车，请您谅解。
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Part 2 Skills Development
Dialogue 1 A passenger is asking for information on the train delay.
12
Part 2 Skills Development
Dialogue 1 A passenger is asking for information on the train delay.
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Part 2 Skills Development
Dialogue 2 Mr.Smith is inquiring about some train information at the
车站大厅服务人员,让外国人进入候车室,编一段对话
车站大厅服务人员,让外国人进入候车室,编一段对话S: Good morning, sir. May I help you?先生早上好。
有需要帮助的吗?P: Good morning. Where do I board the train, please?早上好。
请问我应该在哪儿上车?S: You should go to the waiting room first. In the waiting room you can go to several platforms.您应该先去候车厅。
候车室可以通向好几个站台。
P: There are so many waiting rooms in the railway station. Which one should I stay in to wait for my train?火车站有这么多候车厅，我应该去哪一个等车呢?S: The notice board near the entrance will tell you which waiting room you need for your train.入口附近的公告板上有你要乘坐车次的候车室编号。
P: And which platform is our train at?那我们坐的那趟车停在哪个站台?S: Which train will you take?您要乘坐哪一辆车?P: T222.T222次车。
S: Just a minute, I have to check it for you. You should go to the platform 5 to get on your train.稍等片刻，我得帮您查一下。
您要去第五站台乘车。
P: Ok. Could you tell me how to go to the platform?好的。
你能告诉我去站台怎么走吗?S: Just go straight ahead and you will see the sign of the platform. 一直向前走你就能看到站台的标志了。
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铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名) 场景1：3车厢 (找座位)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my seat打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry. I will change at once.对不起，我马上换座位。
列车长：Dear passengers, welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。
在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。
由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。
如果您实在想吸烟，请到列车车厢的连接处吸烟。
我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。
场景2: 3车厢（旅客问路）旅客B: C an I buy food on the train我可以在火车上买食物吗？列车员A: Yes, a crew member will come by with food to sell.是的，乘务员从你身边经过卖东西。
旅客B: Can you show me where the buffet car is please你能告诉我餐车在哪吗？列车员A: Yes, there is a restaurant carriage by soft sleeper straight ,you will take it.是的，有餐车，在软卧车厢旁边。
(空几秒钟)列车员A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。
Luggage must not be put in the gateway.行李不准放到过道上。
Please keep gateways clear.请保持过道畅通。
场景3：3车厢（检票）列车长：Welcome to our train. Now please show your ticket, it’s the time to check ticket. Passengers without buying tickets, please go to car and make up the ticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。
(停几秒钟，看旅客车票) What’s your nationality请问您的国籍？旅客C:America.列车长：May I know your name请问您的姓名？旅客C: John.列车长：Spell your name please!麻烦您拼写下您的名字！旅客C：J-O-H-N, John.列车长：Ticket, please. Have your ticket back.您的票！请把票拿好。
场景4: 3车厢（晚点）列车员B：This is a temporary stop.现在是临时停车。
旅客C：How long shall we stop here, please请问在这停车多久？列车员B：It stays for about 15 minutes.停车大约15分。
旅客C：So the train is now 15 minutes late所以列车现在晚点15分钟？列车员B：Please don’t worry，the train will arrive on schedule.请别着急，列车将正点到达。
场景5：3车厢（丢东西）旅客A：Excuse me My wallet has lost. Please help me !打扰一下？我的钱包丢了，请帮帮忙。
列车员B：Take easy, relax! Please speak slowly. What have you got inside放松，说慢点，里面有什么东西？旅客A：there is some cash, but my identity card is very important for me and there is a photo of my son.有一些现金，最重要的是我的身份证和我儿子的照片。
列车员B：、Don’t worry. We’ll try to find it for you.请不要着急，我们设法帮你找。
we’ll manage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。
We’ll keep you informed.我们将随时通知您。
列车长：I have got a ~~but I don’t know whether it is yours我刚拾到～～，不知道是不是你的？Please take care of your valuables.请保管好贵重物品！旅客A：thanks.场景6：3车厢（找医生）旅客B ：Is there any doctor in the train车上有医生吗？列车员A：There is a hospital at the next station, will you get off the train there下一站有个医院，您要不要再那里下车？旅客B ：no, I have something important to do ,so must be quick to arrive Shenyang.不，我有重要的事情要赶时间，所以希望能快点到沈阳。
列车员A：……,let me try ,I will tell it to our chief-conductor, and he will broadcast through all the train. If someone is a doctor, he will help you.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，他会来帮助您的。
旅客B ：Thanks very much.万分感谢。
列车长：The destination will be reached in about ten minutes.还有大约10分钟到达终点站Attention, please. The next station is Shenyang.请大家注意，下一张是沈阳。
Passengers for Shenyang station, please get ready.到沈阳的乘客请做好下车准备。
列车员B：Please take your belongings with you.请带好自己的行李物品。
We are looking forward to having you here again.我们期待着您下次乘车。
Enjoy your stay in Shenyang.祝您在沈阳愉快！铁路服务英语情景对话（拟提列车长班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名) 场景1：9车厢 (找卧铺)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage nine. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是9车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my berth打扰一下，您能帮我找下我的铺位吗？列车员B: Please show me your ticket, it says which berth is yours . Oh，your berth number is 17 upper ,follow me ,please.(引领) This upper berth is yours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来，就是这个上铺。