酒店英语情景对话.doc
酒店客房服务英语口语情景对话-中英对照
酒店客房服务英语口语情景对话-中英对照-CAL-FENGHAI.-(YICAI)-Company One1酒店客房服务英语口语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I'm sorry that your flask is empty.很抱歉您的水壶空了。
5．May I do the turn-down service for you now现在可以为您收拾房间了吗？6．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
7．Could you come back in three hours你能不能过3小时再来整理？8．Certainly, Madam. I'll let the overnight staff know.当然可以，女士。
我会转告夜班服务员。
9．Would you tidy up a bit in the bathroom请整理一下浴室好吗？10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。
11. I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。
12．Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。
13．It's growing dark. Would you like me to draw the curtains for you天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you您还有什么事要我做吗？15．I'm always at your service.乐意效劳。
酒店英语情景对话
日常用语句子：酒店常用英语Restaurant酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾Receptionist前台接待Reception/Frontdesk前台Coach旅游大巴Reservation预订不是预定Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房服务,有时特指客房送餐服务Ground花园Tip小费Servicecharge服务费Turndown开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executiveroom商务房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打扰牌PleaseMakeUpsign/PMUsign请收拾房间牌check-out退房check-in登记入住lobby大堂Ownerresponse:业主回复基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店,先生46．What time will the guest be arriving客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到,可以吗56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;其他服务类42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的,详细内容请联系礼宾台;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系;4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区;本酒店离深圳火车站40分钟车程,到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所 ,商场及KTV设施;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床,我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting roomsInterlaken hotel.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有一些套房;而且我们酒店还设有不吸烟楼层及连通房;14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池/湖景;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快;70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适的;担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable. >很抱歉,提供不了豪华客房;/所有房间都订满了;100．I’m a fraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;71．I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说;24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge.我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗101．We are very sorry for the inconvenience.对您造成不便,请见谅;信息确认40．I’d like to confirm your reservation.我想确认您的预订;21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct.. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX 如有任何疑问请与我们联系;谢谢您的来电;再见98．Thank you for your reservation at OCT EAST Hotel. If you have any questions or changes about your reservation please contact us as soon aspossible.感谢您预订东部华侨城酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 查询及修改94．I’d like to change/cancel a reservation.我想更改／取消预订; 47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;51．We have changed our schedule, please amend our booking till next week. 我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reser vation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订62．Have you made a reservation请问已经作了预订吗69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;63．I’m sorry to have taken up your time.不好意思占用您的时间;93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;酒店Check in第一种情况：已经预定,并且成功入住A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for two nights.是的,我订了一个双人房间,住两个晚上;A: May I have your name, Sir我可以知道您的名字吗,先生B: Sure, it’s .布莱克先生;A: OK. Hold on please. You have a reservation for 2 nights, . If you are sure to stay tonight, I will help you to identify and make the registration. 好的;请稍等;你有预定2晚,布莱克先生;如果你确定要今晚入住,我将帮你确认并登记;B: .好的,谢谢;A: Please wait a you sign the register The registration number and your signature.请等一下,你能在登记册上签名吗登记号码和你的签字;B: you are .好了给你.A:Thank you . Here is your key, and you’ll be Room 714. And do you need help with your bags谢谢;这是你的钥匙,房间号714;需要帮您搬运行李吗B:Yes. My luggage is too heavy. I need help. Thank you .是的;我的行李太重了;我需要帮助;谢谢你;A:OK. I will get the poter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay.好的;待会服务员会帮您搬运行李的;电梯在你的右手边;当你到达楼层时,往你的左手边走,您的房间就在那里,房间714;祝你过得愉快;B: Thank you. 谢谢你;来到房间所在楼层C:Good afternoon. Here is the seven floor reception. I am the attendant here. Welcome to our hotel, and hope you enjoy your stay here. What can I do for you下午好这是七楼接待处我是服务员;欢迎来到我们酒店,希望你过得愉快;我能为您做些什么B: I am can’t find my room. Can you take me to my room我找不到我的房间;你能带我到我的房间吗C: you tell me the room number is是的;你能告诉我房间号码是什么B:That is very kinds of you . My room is 714.你真是太好了我的房间时714C: OK. This way please. Please let me take you to your room.………. This is your room.那好;请这边走;请让我带您去您的房间;B: The room is so nice.这个房间真漂亮C: I am gald you like the rooms.很高兴你喜欢;B: By the way,I want to know whether the hot water is available all day 顺便问一下,我想知道是否一整天供应热水C : Yes, the bathroom servers hot water all day long. I think, you must be tired . Here are coffee and tee . You can drink with the cup over there. 是的,浴室服务器热水是一整天供应的;我想,你一定很累了;这里有咖啡和茶;你可以喝一杯;B: Thank you . And can you tell me where is the restaurant谢谢你;你能告诉我那餐厅在哪儿C: Restaurant on the first floor, that signs can help you find the restaurant.餐厅在一楼;您可以根据路标找到;B:Thank you .谢谢你;C: It is my pleasure. I wish you have a nice day.这是我的荣幸;我希望你有个美好的一天;酒店Check OutD: Good morning. Can I help you早上好;我能帮助你吗B: Yes, I’d like to check out.是的,我要退房;D: May I have you name and your room number , please请给我您的名字和房间号码好吗B: Mr. Black in room 714.房间714,布莱克先生;D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay请稍后;好的,布莱克先生,一共200美元,您想要怎么付账B: On my Visa card. Do you need the card信用卡;需要出示卡吗D: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please不,我们有您的卡号在我们的电脑;让我打印出收据给你;这是你的账单.一个双人房间为期两个晚上,200美元;如果一切没问题,请在这里签名好吗B: Uh…what is this charge for嗯…这笔费用是什么D: let me see…I am sorry .That is my fault . this is the room service you asked for.让我看看…对不起,这是我的疏忽;这是您要的服务费用;B: Oh, that’s right. Here you go.嗯,好的;D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for you谢谢你光临北京饭店;我希望你能再次光临我们;你需要我给你叫辆出租车吗B: Yes. I’d appreciate it.是的;我会很感激;D: You have a nice day 你有美好的一天B: Thanks. You too. 谢谢;你也一样;第二种情况：已经预定,但电脑无记录A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for tow nights.是的,我订了一个双人房间,住两个晚上;A: May have your name, Sir请问您的名字B: Sure, it’s .布莱克先生;A: OK. Hold on please. I am sorry ,sir. There is no record of your reservation.好的;请稍等;非常对不起,先生;我们这里没有您预约的记录;B: That is too bad. Are there any rooms available for me那太糟了;是否有空房吗A: Certainly. But we only have a suite.当然有但是我们只剩有套房;B: How much do you charge for it请问需要多少钱A: 300 dollars. 300美元;B: am afraid it is too expensive . But there is no other choice. Well, please register it for me .噢;这恐怕太贵了;但是又没有其他选择;那好吧,请帮我登记一下;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;第三种状况：无预定A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B: No, I did not are there any rooms available for me我没有预约;请问还有空房吗A: Certainly. What kind of room do you need当然有,请问你需要怎样的房间B: A double room for tow nights.一个双人房间,住两个晚上;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;机场登记1.打预定A: Hello This is American airline reservation office.你好这是美国航空订票办公室;B: Hello I’d like to reserve a seat to Beijing today.你好我要预订今天去北京的机票;A: Just one moment, please. Let me check for you.请稍等;让我替您查一查;B: OK. 好的A: We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir我们有两个航班,一个是下午两点的航班,另一个下午5点的;两个航班都座位;你要搭乘哪个航班呢,先生B：I’d like to take the first available flight.我想要早点的那个航班;A：Which would you prefer, first class or economy你想要头等舱还是经济舱B：Economy, please. What time does the flight get into Beijing经济舱;请问飞机什么时间进入北京A: At 6:00 o’clock. Let me give you a final confirmation. your fli ght number is 212 , leaving JFK Airport at 2:00 o’clock in the afternoon on July 8. If you are sure to take this flight, I will make reservation for you, and may I have your name今天六点;让我给你最后的确认.您的航班号是212, 7月8日下午两点在JFK机场登机;如果你肯定搭乘这班机,我将帮您预订了;请问你的名字好的;姓名是布莱克;请问我需要何时办理登机手续A: You have to be there an hour before the departure. Do you have any other questions你必须在提前一小时;您还有别的问题吗B: I have no other questions, thank you. 没有了谢谢你A:It is my pleasure. 这是我的荣幸2. 现场买票Mrs. Fu : Hurry up We don't have much time left.快点我们没有多少时间了;Mr. Fu : Take it easy. We still have two hours.放轻松;我们还有两个小时;Mrs. Fu : Come on This is my first time ever to take a plane. I don't want anything to go wrong.拜托这是我第一次搭乘飞机;我可不想出任何差错;Mr. Fu : Let me take care of everything, all right Now, let's go to the check-in counter.让我来照看所有的东西,好吗现在,让我们去柜台办理乘机手续;Airline Clerk : May I see your tickets and passports, please我可以看一下您的机票和护照好吗Mr. Fu : Here they are. 给您;Airline Clerk : Would you put all your baggage on the scale, please....Ah, eighteen kilos.您能把你的行李放在秤上,好吗....啊,18公斤;Mrs. Fu : Is that inside the free allowance没超出免费行李额吧Airline Clerk : Yes, we allow twenty kilos each.是的,我们允许20公斤的行李;Mrs. Fu : That's lucky To her husband What's next太幸运了接下来呢Mr. Fu : They'll have to check our baggage. Why don't you wait for me upstairs at the refreshment lounge他们必须检查我们的行李;你在楼上休息室等我吧Mrs. Fu : All right. She goes off. 好的;Airline clerk : Open your baggage, please.把你的行李打开吧;Mr. Fu : Sure. He opens the bags. The airline clerk examines them. 好的;他打开包;航空公司职员进行安检;Airline Clerk : All right. Thank you, sir. 好;谢谢你,先生;Mr. Fu : Upstairs at the lounge. What did you order for me楼上大厅;您点了什么给我吗Mrs. Fu : Black coffee. What do we do now咖啡;我们现在做什么Mr. Fu : Let me finish this coffee and then we will go to gate 5. They're announcing our flight. 我喝完这杯咖啡,然后我们就会去5号登机门;他们会提醒我们登机;Mrs. Fu : I didn't hear anything. 我什么也没听到;Mr. Fu : It's on that sign board up there. See UA 801. At gate 5. Have you payed the check yet 它在那个标志板;看到了吗航班UA 801. 在5号门登机;你付费了吗Mrs. Fu : Yes. 是的Mr. Fu : Let's go then 那我们走吧;Airline Clerk: Next person,please 下一位珍妮佛: Is this the right counter to check in for this flight这趟航班是在这里登记吗机场值机人员: Yes,It passport and ticket,Please.是的;请出示你的护照和机票珍妮佛: Here you ,I'd like an aisle seat,Please.给你;恩,麻烦你为我安排一个靠近过道的座位;机场值机人员请等一下;好了;你有几个包裹要托运;珍妮佛: Two.机场值机人员: Please put them on this scale.请把它们放在重量称上;珍妮佛: All right. 好的;机场值机人员: Any carry-ons还有其他的随身行李吗珍妮佛: Just one bag. 只有一个包;机场值机人员: Here's your ticket and boarding pass. 这是你的机票和登机牌;珍妮佛: What time does boarding start什么时候开始登机机场值机人员: It's printed on the boarding pass.登机牌上已经标明了;珍妮佛: Thanks.。
酒店英语情景对话大全
酒店英语情景对话大全1When it comes to hotel English, various scenarios involve frequent and essential conversations. Let's take a look at some common ones. When a guest checks in, the interaction with the front desk staff is quite important. The guest might ask, "What types of rooms do you have available?" or "Could you please tell me the prices of different rooms?" They may also inquire, "What time can I check in?" The staff, in response, would provide detailed and clear answers.Another typical situation is when guests order food in the hotel restaurant. The guests might say, "Can you recommend some specialties of the house?" or "I have special dietary requirements, such as being allergic to seafood. Do you have suitable options for me?" The waiter or waitress would then do their best to meet the guests' needs and offer appropriate suggestions.In addition, there are also conversations related to room service. For instance, a guest could call and say, "Could you please send some extra towels to my room?" or "I need a wake-up call at 7 o'clock tomorrow morning." The hotel staff would handle these requests promptly and efficiently.Overall, these common English conversations in a hotel aim to ensureguests have a pleasant and comfortable stay, while also demonstrating the high-quality service provided by the hotel.2When it comes to hotel experiences, effective communication in English is crucial. Let's explore some common scenarios and their corresponding dialogues.Imagine a guest finding a problem with the room facilities and lodging a complaint to the customer service. The guest might say, "I'm really disappointed with the condition of the room. The air conditioner isn't working properly, and it's making my stay quite uncomfortable. I hope you can solve this problem as soon as possible." The customer service representative would respond politely, "I'm so sorry to hear that, sir/madam. We'll send our maintenance staff to your room immediately to fix the air conditioner. We apologize for the inconvenience and will do our best to ensure your satisfaction for the rest of your stay."Another situation could be a guest inquiring about the usage rules of the gym. The guest might ask, "Hello, could you please tell me about the rules and opening hours of the gym?" The staff member would reply, "Sure, sir/madam. The gym is open from 6 a.m. to 10 p.m. daily. Before using the equipment, please warm up properly and follow the instructions on each machine. Also, please use a towel to wipe off your sweat after using the equipment to keep it clean for the next user. Do you have any specificquestions about any particular equipment?"These are just a few examples of the various English conversations that can take place in a hotel, highlighting the importance of polite language and effective problem-solving.3When it comes to staying in a hotel, being able to communicate effectively in English can enhance the experience greatly. Let's take a look at some common hotel English dialogues that can help improve your language skills.Imagine a guest who needs a wake-up call. The conversation between the guest and the housekeeping staff might go like this: "Good evening. I need a wake-up call at 7 o'clock tomorrow morning. Please make sure to ring my room precisely at that time. Thank you very much." The housekeeping staff would reply, "Sure, sir/madam. We'll make sure to do that. Have a pleasant sleep."Now, let's consider the checkout process. The guest approaches the front desk and says, "I'd like to check out. My room number is 205. Can I get my bill, please?" The receptionist responds, "Of course. Let me check the details for you. Here is your bill. Everything seems to be in order. How was your stay with us?" The guest replies, "It was quite nice. Thank you."These are just a couple of examples of the many dialogues that occur in a hotel. By familiarizing yourself with such common scenarios andpracticing the language used, you'll be better equipped to handle similar situations smoothly and confidently when you stay in a hotel.4When it comes to hotel experiences, effective communication in English is crucial. Let's explore various scenarios of English conversations that take place within a hotel.Imagine a guest arriving at the hotel and checking in. The receptionist greets them warmly and asks, "Good day, sir/madam. How may I assist you with your check-in process today?" The guest responds, "I have a reservation under the name of [Name]. I hope everything is in order."Another common situation is when a guest participates in an event organized by the hotel. The event organizer might say, "Welcome to our special event. We have a wonderful lineup of activities planned for you. Do you have any specific questions or preferences?" The guest could reply, "This sounds exciting. I'm particularly interested in the live music performance. Could you tell me more about it?"In the business center, a guest seeking assistance might approach the staff and say, "I need to print some important documents urgently. Could you please help me?" The staff member would then respond, "Sure, no problem. Let me guide you to the printers and assist you with the setup."When it comes to room service, a guest might call and say, "I would like to order some breakfast to be delivered to my room. Could I have acontinental breakfast with an extra cup of coffee?" The room service staff would reply, "Certainly, sir/madam. Your order will be delivered shortly."These are just a few examples of the diverse and important English conversations that occur in a hotel, ensuring a smooth and pleasant stay for guests.5When it comes to hotel English scenarios, having effective communication is crucial for both guests and staff. Let's take a look at some common and practical dialogues.Imagine a guest entering the hotel store. The clerk greets them warmly, saying, "Good day, sir/madam. How may I assist you today?" The guest responds, "I'm looking for some local souvenirs. Do you have any recommendations?" The clerk replies, "We have a wonderful collection of handcrafted items that showcase the local culture. How about a beautifully carved wooden figurine or a handwoven scarf?"Now, consider a situation where a businessperson wants to book a venue in the conference center. They approach the staff and say, "I need to reserve a meeting room for a corporate event next week. Can you help me with the availability and arrangements?" The staff member checks the schedule and replies, "Sure, sir/madam. We have several options available on that date. The largest room can accommodate up to 100 people and comes with advanced audio-visual equipment. Would that suit yourneeds?" The businessperson thinks for a moment and then says, "That sounds great. Can you also provide catering services for the event?" The staff answers, "Yes, we offer a variety of catering packages to choose from. Let me show you the menu and we can discuss the details."These are just a few examples of the diverse and important conversations that take place in a hotel setting. By being familiar with such dialogues, both guests and hotel staff can ensure a smooth and pleasant experience for all.。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店办理入住英语情景对话
酒店办理入住英语情景对话A: Good evening! Welcome to our hotel. How may I assist you today?B: Good evening! I have a reservation under the name of John Smith.A: Thank you, Mr. Smith. Could you please provide me with your identification and credit card?B: Sure, here is my passport and credit card.A: Thank you. Everything seems to be in order. May I ask how many nights you will be staying with us?B: I will be staying for three nights.A: Great! We have a few room options available. Would you prefer a single or double room?B: I would like a double room, please.A: Perfect. Our double rooms are on the 5th and 6th floors. Is there a specific floor you would prefer?B: The 6th floor would be great, if available.A: I will do my best to accommodate your request. Hereis your room key. It also includes the Wi-Fi password and breakfast details. Your room number is 612.B: Thank you very much.A: You're welcome! Our breakfast is served from 7:00 am to 10:00 am in the dining area on the ground floor. Isthere anything else I can assist you with?B: Could you please provide me with some information about the hotel facilities?A: Certainly! We have a fitness center on the 3rd floor, a swimming pool on the rooftop, and a business center onthe 2nd floor. Additionally, our concierge desk can assist you with any sightseeing or transportation arrangements.B: That sounds great. Thank you for the information.A: You're welcome! If you have any further questions or need any assistance during your stay, please don't hesitate to contact our front desk. Enjoy your stay with us!B: Thank you. I'm looking forward to it. Good night!A: Good night and have a pleasant stay!。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Y es, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Y es, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Y our reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Y es.是的R：Print out the registration form?打印住宿登记表。
酒店管理：英语情景对话酒店管理：
一、本地预约住店Dialogue: C=cClerk 柜台职员G=Guest旅客C:Good morning . This is room Reservations May I help you , sir ?G:Yes , I’d like to reserve a room..C:Thank you , sir . For which date ?G:From October 15thC:For how many nights ?G:For three nights .C:Which kind of room would you prefer ,a double or a twin ?G:A tiwn , please .C:Gould you hold the line , please ? I’ll check our room availability for those days .Thank you for waiting , sir . We have a twin at 320 RMB per night.G:We’ll take one.C:Certainly , sir . May I have your name please ?G:Yes , It’s Jonson.C:How do you spell that , please ?G:J-O-N-S-O-N.C:May Ihave your phone number , please ?G:Yes , the number is 06-321-2345、C:06-321-2345、C:What time do you expect to arrive , sir ?G:Oh , around 6 P.M. I suppose .C:I’d like to confirm your reservation . A twin room for Mr . Jonson at 320 . Pernight for three nights from October 15th to October 17th . My name is Steve and we look forward to serving you .二、为他人预约房间Dialogue:C:Good morning . Room Reservatings . May I help you , sir?G:Yes , I’d like to reserve a room for a colleague .C:Thank you , sir . Which date would that be ?G:For one week . From November 1 to 7 .C:Which kind of room would they prefer ?G:A dowble . He’ll be accompani ed by his wife .C::Could you hold the line , please ? I’ll check our room availability .Thank you for waiting . I’ll afraid we have no double rooms ,but we do have some twin rooms.The price is the same , will that be all right ?G:Ok.C:Certaily , sir . May we know the name of your colleague and his wife ?G:Mr . and Mrs . Vernon Williams .C:Thank you . May I have yur name and telephone number , please ?G:Yes , it’s 585-2311 , extension 1201 . I work in IBM Taiwan Corp .My name is Dan Smith .C:Thank y ou MR . smith . I’d like to comfirm your recervation . A twin room for Mr .and Mrs . Williams from No . 1 to No. 7、My name is Cherry and we look forward to seeing you .三、酒店客满时Dialogue:C:Which date would that be ?G:For the night of April 18t th for one night .C:Could you hold the line , please /I’ll check our room availability for that day ···Thank you for waiting , sir . I’m afraid our hotei is fully booked on that night . Is it possible for you to change your reservation date ?G:No , that’s not pos sible .C:I can put you on the waiting list , if we had cancellations , Iwould call you as soon as possible .G:Well , if that’s the case ···C:We’re very sorry , sir . We hope you understand .四、更改预订住宿日期Dialogue:C:Room Reservations . May Ihelp you , sir ?G；Yes , my name ie Adams , and I made a reservation for nights from March sth . I’d like to extend it for two more nights until the 9th .C:FOR 5 nights from March 5th until March 9 th .G:That’s right .C:Thank you , sir . We will extend the reservation (make the cancellation /the conection/the change)for you .五、取消预约Dialogue:C:Room Reservrations . May I help you , sir ?G:I’d like to cancel a veservation .C:In whose name was the reservation made ?G:Clande Rigell.C:How do you spell that , please ?G:R . I . G . E . double L .C:What was the date of the reservation ?G: From Febrnarg 27 for 3 nights .C:Excuse me , but is the reservation for yourself or for another party ?G:It’s my boss .C:May Ihave your name and phone number ,please .G:Yes . It’s Christiane Febre and my number is 245-3971、C:Thank you , sir . I’ll caned Mr · Rigell’s resenation from Feb 27th to 3 nights . May have is Johrson , and we look farward to another chence to sowe you .。
酒店情景对话（英语·前台·入住）（可编辑）
酒店情景对话(英语·前台·入住)English Drama of Hotel Management English 英语话剧酒店管理英语Service Counter(A:Receptionist/the waitress B:Guest)A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir?B: Well, I’m~~~ from `````. I’d like to check in, please.A: All right. Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ?A: Wait a moment, please。
We have triple room, standard double room, and standard single room. What kind of room do you needB :what’s the price for standard double room?A:oh,sir。
the price for standard double room is 288 Yuan。
B: What! Why is so expensive?A:yes,sir。
Our hotel is an international 5-star chain hotel,and adopts international standard price。
triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC air conditioner, free internet access and breakfast. Oh, excuse me ,the dinning roomlocates at 6th floor, between 7am to 9am.B:OK, I know now。
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14．Can I get harbor view in your hotel
我可以看到海景吗
15．I am sorry, you can
’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.
Would you like to make a guaranteed reservation by credit card
非担保的预订只能保留到当天下午６点。若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗
80．Would you like to guarantee your room for late arrival
房型资讯类
1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间
2：What kind of room do you have
请问贵酒店有什么房间类型
3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).
麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party
与您同行有多少人
50．I’ll arrive one day early. Is that OK
我那天早点到，可以吗
56．We’ll send a confirmation to you soon.
麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I
’ll check the availability for you.
麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please I
’ll check our reservation record.
20．Does your company have contract with our hotel
请问贵公司与我们酒店有协议吗
22．Please hold on for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
71．I will get someone who can speak English well to talk to you.
xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
4．How about your hotel’s location
请问贵酒店位于哪里
5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.
因您较晚入住，您可以为您的预订作个担保吗
81．How would you like to guarantee your reservation
请问您以什么方式为您的预订作担保
83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗
89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用
如需进一步了解，请随时与我们联系。
其他服务类
42．Does it include breakfast
包括早餐吗
43．The tax and breakfast are also included.
税及早餐也包括在内。
12．Does your hotel have pick-up service
请问贵酒店有接车服务吗
我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate 我们联系。
58．Please feel free to contact us if we can be of further assistance.
我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程，到深圳机场85分钟.
6．What’s the level of your hotel
请问贵酒店是几星级的
7．Our hotel is a five-star hotel.
本酒店是五星级的酒店。
8．How about your hotel
’s facilities
您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight.
59．What time do you expect to arrive, Sir
请问大概什么时候到酒店，先生
46．What time will the guest be arriving
客人大概什么到达酒店
11．How long will you stay in our hotel
请问您打算逗留多长时间
44．We have a special family package plan
我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.
如需加床，我们将会收取人民币300元,婴儿床是免费的
很抱歉，不可以。但您可以看到周围美丽的泳池
/湖景。
64．Perhaps you have a cheaper room
或许您们还有更便宜的房间吧
65．Sorry, the quoted rate is lowest.
不好意思，这个报价已经是最低了
。
68．The room is spacious and cosy, I
36．Could you hold the line, please I’ll check our room availabilities for those days.
麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.
’m sure you will enjoy yourself.
房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite It
’s more luxurious and comfortable.
我向您推荐豪华套房，更豪华更舒适的。
担保取消原则
18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.
日常用语（句子）：
酒店常用英语
Restaurant酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以
Boutiquehotel精品酒店Resort度假村
B&B家庭式酒店
King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房
Housekeepingstaff客房清洁人员
Roomservice客房服务，有时特指客房送餐服务Ground花园
Tip
小费
Servicecharge服务费
Turndown
开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）
Executiveroom
商务房
Shuttlebus
班车
DoNotDisturbSign/DNDsign
当然可以，我们将为您保留房间直到您的到来。
疑难解答类
19．I am sorry, no deluxe room is available.All rooms are unavailable.
>很抱歉，提供不了豪华客房。/所有房间都订满了。
100．I’afraidm we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗
卡号及有效期限通知我们，或预付壹晚的房租作订金。
84．Let me repeat your reservation to ensure it is correct.
让我为您重复一下您的预订以确保无误。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点，除用现金或信用卡担保外。