14、销售业务内部作业指导手册流程图(英语版)
销售sop工作流程范本
销售sop工作流程范本English Answer：Sales SOP Workflow Template.Step 1: Prospecting.Identify and qualify potential customers.Conduct market research and analysis.Generate leads through various channels (e.g., cold calling, email marketing, social media)。
Step 2: Lead Generation.Capture leads from online forms, phone calls, or other sources.Qualify leads based on specific criteria (e.g.,industry, job title, company size)。
Nurture leads through email campaigns, content marketing, or other engagement methods.Step 3: Discovery Call.Schedule a call with qualified leads.Understand their pain points, challenges, and goals.Establish rapport and build trust.Step 4: Proposal Development.Create a customized proposal that addresses the customer's needs.Outline the solution, pricing, and terms of service.Highlight the value and benefits of the product or service.Step 5: Negotiation.Discuss the proposal with the customer and negotiate terms.Handle objections and address concerns.Reach an agreement on the final contract.Step 6: Order Processing.Process customer orders accurately and efficiently.Confirm order details, payment information, and delivery schedule.Provide order updates to customers.Step 7: Customer Implementation.Assist customers with onboarding and implementation ofthe product or service.Provide training, support, and documentation.Ensure customer satisfaction.Step 8: Relationship Management.Maintain ongoing communication with customers.Identify opportunities for up-selling or cross-selling.Collect feedback and address any concerns or issues.Step 9: Performance Evaluation.Track sales performance metrics (e.g., revenue, number of calls, conversion rate)。
药品销售业务工作流程英语
药品销售业务工作流程英语Pharmaceutical Sales Business Process.Introduction.The pharmaceutical industry plays a vital role in healthcare, providing medications and treatments that improve the lives of patients. Pharmaceutical sales representatives (PSRs) are responsible for promoting and selling these products to healthcare providers, including physicians, pharmacists, and hospitals. The sales process in the pharmaceutical industry involves several key steps, from market research to order fulfillment.Market Research and Target Identification.The first step in the pharmaceutical sales process is market research. PSRs must thoroughly understand the market they are targeting, including the demographics, disease prevalence, and competitive landscape. This informationhelps them identify potential customers and develop effective sales strategies.Product Knowledge and Training.PSRs must have a deep understanding of the products they are selling, including their indications, contraindications, dosage, and side effects. They receive comprehensive training from pharmaceutical companies on product knowledge and sales techniques.Customer Relationship Management (CRM)。
电话销售岗位标准工作流程英语
电话销售岗位标准工作流程英语Telephone Sales Standard Operating Procedure.Objective:To provide a comprehensive set of guidelines for telephone sales representatives to ensure consistency, efficiency, and effectiveness in the sales process.Scope:This procedure applies to all telephone sales representatives responsible for generating leads, qualifying prospects, and closing sales over the phone.Responsibilities:Telephone sales representatives are responsible for:Executing all aspects of the sales process viatelephone.Maintaining accurate and timely records.Adhering to company policies and procedures.Meeting or exceeding sales targets.Procedure:1. Pre-Call Preparation:Gather and review customer information, including industry, company size, and previous interactions.Research products or services relevant to the customer's needs.Prepare a call script or outline to guide the conversation.2. Call Initiation:Greet the customer professionally and introduce yourself.State the purpose of the call clearly and concisely.Qualify the prospect to determine their needs and interests.3. Needs Assessment:Ask open-ended questions to identify customer pain points and desired outcomes.Actively listen to the customer's responses and demonstrate empathy.Summarize the customer's needs to ensure understanding.4. Solution Presentation:Present the product or service as a solution to thecustomer's needs.Highlight key benefits and features that align with the customer's goals.Use persuasive language and provide supporting evidence.5. Objection Handling:Anticipate potential objections and prepare responses in advance.Listen attentively to the customer's objections and address them respectfully.Use data, testimonials, or case studies to overcome objections.6. Call to Action:Offer a clear and compelling call to action, such asscheduling a meeting or placing an order.If the customer is not ready to buy, schedule afollow-up call or provide additional information.Summarize key points and request a decision or next step.7. Post-Call Follow-up:Document all call details in the CRM system, including customer information, notes, and next steps.Send a follow-up email to recap the conversation and reiterate the call to action.Track customer progress and schedule follow-up calls as needed.8. Performance Monitoring:Supervisors will regularly monitor salesrepresentatives' performance based on:Sales targets met.Customer satisfaction.Compliance with company policies and procedures.Feedback and coaching will be provided to improve performance and drive continuous improvement.Additional Guidelines:Maintain a professional and positive demeanor throughout the call.Speak clearly and confidently, using active listening skills.Be respectful of the customer's time and avoid being overly aggressive.Follow all company policies regarding data protection and privacy.Seek guidance from a supervisor when handling complex or challenging situations.Continuous Improvement:This procedure will be reviewed and updated regularly to ensure alignment with best practices and company objectives. Input from sales representatives and supervisors will be taken into consideration during the review process.。
销售部门的职位和工作流程介绍用英语
销售部门的职位和工作流程介绍用英语Sales Department Position and Workflow IntroductionSales department plays a crucial role in any organization as it is responsible for generating revenue by selling products or services to customers. In this article, we will discuss the different positions within a sales department and the typical workflow involved.1. Sales Positions:1.1. Sales Representative:Sales representatives are responsible for identifying potential customers, making cold calls, and setting up meetings to pitch products or services. They also follow up with leads, negotiate deals, and close sales. Sales representatives need to have excellent communication skills, be persuasive, and have a good understanding of the products or services they are selling.1.2. Sales Manager:Sales managers are responsible for leading and managing the sales team. They set sales targets, develop sales strategies, and monitor the performance of sales representatives. Sales managers need to have strong leadership skills, be able tomotivate and coach team members, and have a good understanding of sales processes and techniques.1.3. Sales Director:Sales directors are responsible for overseeing the sales department, setting overall sales goals, and developing sales strategies to achieve those goals. They also work closely with other departments, such as marketing and product development, to ensure alignment and collaboration. Sales directors need to have strong strategic planning skills, be able to analyze sales data, and have excellent decision-making abilities.2. Sales Workflow:2.1. Prospecting:The sales process starts with prospecting, where sales representatives identify potential customers through market research, cold calling, or networking. They need to qualify leads by assessing their needs, interests, and budget before moving on to the next stage.2.2. Lead Generation:Once qualified leads are identified, sales representatives need to generate interest by presenting product demos, sending proposals, or offering promotions. They need to follow updiligently to nurture leads and build relationships with customers.2.3. Closing:The closing stage involves negotiating deals, overcoming objections, and finalizing contracts. Sales representatives need to be skilled in objection handling, negotiation techniques, and closing strategies to successfully convert leads into customers.2.4. After-Sales Service:After a sale is closed, sales representatives need to provide excellent after-sales service by following up with customers, resolving any issues or complaints, and ensuring customer satisfaction. This helps in building long-term relationships and generating repeat business.In conclusion, the sales department plays a vital role in driving revenue for an organization. By having the right positions in place, such as sales representatives, sales managers, and sales directors, and following a structured workflow that includes prospecting, lead generation, closing, and after-sales service, a sales department can effectively drive sales and contribute to the overall success of the organization.。
4、销售报价标准作业程序流程图(英语版)
Vice GM
Market Dept
Finance Dept
GM
Headquarters
Approve the application Y Analyze the market
Procedure
1
Activity
Sales Region analyzes the market, check the price and quote the price
Operator
Operator of Sales Region
Runtime
1 working day The same working day
2
Approve Quotation Sheet
Vice GM
3A 3B 4 5
(YES) Operator of Sales Region quotes to distributor. Apply for second quotation of the major products. Analyze the market Approve the second quotation application. Verify the second quotation
Operator of Sales Region Operator of Sales Region Market dept Vice GM
The same working day The same working day 3 working days 1 working day The same working day The same working day The same working day
[英语学习]流程图flowchart
![[英语学习]流程图flowchart](https://img.taocdn.com/s3/m/bb3445f1ad51f01dc281f17e.png)
流程图(flowchart)又名：过程流程图(process flowchart)，服务流程图(process flow diagram)方法演变：概略流程图，自上而下流程图，细节流程图，流程展开图，多层次流程图概述流程图是按顺序分别描述过程的各个阶段的图表。
它可以按顺序展示操作，进入或流出系统的材料或服务，需要作的决定以及所涉及的人，每步所需的时间，以及过程措施。
描述的过程可以是任何事情：管理或服务过程、制造过程、质量改进计划过程。
该工具作为七种质量控制工具中的一种，有广泛的用途。
适用场合·对已完成的过程形成更好的理解；·研究改进过程时；·和别人交流过程实施时；·与同一个项目的相关人员进行更好的交流；·对过程进行记录时；·计划项目时。
实施步骤所需材料：卡片或商务贴、一大张挂纸或新闻用纸、记号笔。
1确定要画的过程。
将它写在一张大卡片或商务贴上，并放在顶部。
讨论决定过程涉及的范围：过程从哪里或何时开始？在哪里或何时结束？讨论决定图中包含的细节程度。
2用头脑风暴法找出过程中发生的所有步骤。
在每张卡片上写下一个。
虽然按顺序能够帮助我们想起所有的步骤，但此时顺序并不重要。
3按合理的顺序排列步骤。
4当图中包含了所有的步骤并且所有人都对此流程图达成一致意见时，在各个步骤间用箭头表示过程的流向。
与过程中涉及的其他人一起检查流程图（包括工人、主管、供应商、顾客），以确保无误。
下面是几种流程图的演变。
由于仍有一些其他种类流程图可以用于不同的情况，所有它们被单独列出。
参阅“箭头图”、“流程展开图”、“自上而下流程图”以及“工作流程图”。
注意事项·不要担心画流程图的方法不对。
正确的方法就是能帮助组员了解过程的方法。
·在流程图主要包括参与过程的所有关键人物。
这包括那些在过程中起到作用的人：供应商、顾客和主管。
可以通过事前采访他们，和／或在间歇时给他们看正在绘制中的流程图，并获得反馈信息。
销售部业务流程图
销售部业务流程图
下面是一个典型的销售部业务流程图：
1. 客户询价：客户联系销售部门，并向销售人员提出产品或服务的价格和详细信息的询问。
2. 报价：销售人员根据客户的需求和要求，提供相应的报价和产品或服务的详细说明。
3. 协商与谈判：销售人员与客户进行反复协商和谈判，以达成双方满意的交易条件和价格。
4. 签订合同：一旦双方达成一致，销售人员会准备和签订正式的销售合同，并向客户提供副本。
5. 订单处理：销售人员将客户的订单转交给内部的订单处理团队，他们负责处理和跟踪订单的流程，包括库存检查、货物配送等。
6. 发货和物流：内部的物流团队根据订单的要求，将产品装载并安排发货，确保按时送达客户。
7. 收款和结算：销售部门会负责与客户进行结算和收款的工作，包括发票的开具、款项的追踪和核对等。
8. 售后服务：一旦交付完成，销售人员继续与客户保持联系，提供售后服务和支持，解答客户的问题和处理任何投诉或纠纷。
这只是一个基本的销售部业务流程图，实际的流程可能因组织和行业的不同而有所变化。
国外销售工作流程图
8《顾客来电、来函、来访记录》 《销售服务情况汇总表》
与客户沟通，让客户知晓，确保客户 对我公司的信任度及评价 8.2、对客户提出的订单、合同的更 改内容及时通知到部长处评审，确定。 保持与客户的沟通
《客户日常工作建议、抱怨、投诉记录表》 《合同更改补充通知单》
9.1、销售员根据合同条款要求，在准 备发货的前期核对相关款额及合同中 的其它相关事宜 9.2、按照合同中的相关规定，与客户 沟通相关合同事宜，一一落实完毕
12.1、按照SD-S-LC-005/A国外销售 发货后期工作流程，一一落实完毕发 货后的所有工作 12.2、销售员根据销售合同中的回款 条款及《销售管理规定》中第六项的 合同货款回笼责任规定，与客户落实 回款事宜，确保货款按时回笼
13.1、销售员根据《客户每月资金回 笼情况汇总表》要求对分管的客户的 回款准确汇总 13.2、每月最后一日报经营部部长审 阅，并报总经理审阅
SD-S-P-001 顾客要求的确定、评价、
沟通程序
《销售管理规定》 国外销售员岗位职责
《销售管理规定》
SD-S-P-002
售
后服务和顾客满意度实施
程序
SD-S-P-001 顾客要求的确定、评价、
沟通程序 《销售管理规定》
国外销售员岗位职责 国外销售员岗位职责
国外销售员岗位职责
国外销售员岗位职责 《销售管理规定》
4《口头或电话订货记录》
按照SD-S-LC-001/A销售合同评审流程
《顾客要求的评审表》
《
执行
报价单》
5.1、销售员按照《销售管理规定》中 第六项的要求与客户商定合同条款 5.2、销售员与客户签订销售合同
销售员将评审资料、销售合同、技术 资料及相关销售合同附件完整的移交 至销售助理处，有效安排销售助理下 达销售订单。
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1 working day
Review Sheet for L/C
Logistics Dept.
13
Logistics Dept.
The same working day
Review Sheet for L/C
Operator of Sales Region
Place order to plant and trace the production
N Y Receive L/C and check the related terms 20 days before delivery.
Fill in the Application for Delivery after completion of the production
Name : Explanation for Flow Chart for Internal Operation Procedure of Sales (Regular Order)
Procedure
14
Activity
Fill in the Application for Delivery after completion of the production Check the payment of balance (T/T), L/C Check the payment of balance (T/T), L/C Check the Application for Delivery Check the Application for Delivery Review the Application for Delivery Review the Application for Delivery Arrange delivery Make Final Statement for finance Dept. to balance account. Accountant makes a balance of account with sales Region monthly and check. Finance Dept. reports Operating Performance of company after Reviewed by vice GM.
posting
Make a balance of account with sales Region Monthly and check .
Name : Explanation for Flow Chart for Internal Operation Procedure of Sales (Regular Order)
Name : Flow Chart for Internal Operation Procedure of Sales (Regular Order)
Time Sales Region
Evaluate and analyze the plan for rolling order
Vice GM
Distributor
Procedure Activity
Distributor receives quotation and confirms order, and then CIC comes to evaluate and analyze the order. Both parties sign the sales contract and make PI. (general market) provides L/C application. (general market) Check L/C application and give modified advice. Pay for the order or provide L/C based on the advice of preliminary check. (Key market, Major products of standard status can move into the step directly) prepare the Confirmation of sales order and L/C (general market paying by Reviews Sheet for L/C) Check Confirmation of sales order and L/C（(general market paying by L/C) and will enter into the procedure of delivery arrangement.
Vice GM/ YES
9
Sales Dept.
Operator of Sales Region/ NO
10
Vice GM
Sales Dept./YES
10
Vice GM
Operator of Sales Region / NO
11
Place order to plant and trace the production.
Confirmation of Sales Order Confirmation of Sales Order Confirmation of Sales Order Confirmation of Sales Order Monthly Production, Stocks and Delivery Report
1 working day Some working days 1 working day Some working days
Sales Contract, P/I
Distributor
3
Logistics Dept.
4
Logistics Dept.
Distributor
5
Distributor
Operator of Sales Region
A
Check the Confirmation of sales order
N Y
Review the Application for Delivery
Prepare Confirmation of sales order（and Reviews Sheet for L/C）
1 working day
Prepare Confirmation of Sales Order （and Review Sheet for L/C ）
Pay by TT or open L/C based on the preliminary check
Check the Confirmation of sales order and L/C
Executants
Finance Dept.
Runtime
The same working day
Outputs/Tools
Confirmation of Sales Order Sales Dept.
Recipient
9
Sales Dept.
The same working day The same working day The same working day The same working day
Check the related L/C terms.
1 working day
Check the Application for Delivery N Y Y
Check the Application for Delivery
N
Check the payment of balance (T/T), L/C
Operator of Sales Region /NO
Name : Explanation for Flow Chart for Internal Operation Procedure of Sales (Regular Order)
Procedure
8
Activity
Check Confirmation of sales order and (general market) advance payment or L/C. Check the Confirmation of sales order Check the Confirmation of sales order Review the Confirmation of sales order Review the Confirmation of sales order
6
Operator of Sales Region
1 working day
Confirmation of Sales Order (Review Sheet for L/C)
Logistics Dept.
7
Logistics Dept.
The same working day
Confirmation of Sales Order (Review Sheet for L/C)
Sales Dept.
The same working day
Operator of Sales Region
12
Receive L/C 20 days before delivery and check the related terms, then present to logistics Dept. to review. Check the related terms of L/C.
Service Dept.
Logistics Dept.
Finance Dept.
1 working day
Confirm order with distributor
Major products of 1 working day standard condition in key market can enter into the step directly