高中英语书面表达专题：抱怨信课件(共12张)
抱怨信 A-Letter-of-Complaint
Learning Objectives:
➢ To understand the structure and content of complaint letters ➢ To be able to compose a letter of complaint using appropriate language and tone.
1. The zipper on my jacket has come apart, making it impossible to close. 2. After a few washes, the seams(接缝) on my new shirt have become undone and need to be re-sewn. 3. The food at the party was left out for too long and became cold and unappetizing. 4. My new phone screen already has scratches on its surface, despite being careful with it. 5. This new moisturizer irritates my skin and causes redness and itching.
The movie was not as exciting as I had hoped it fast as I had hoped it to be.
The hotel room is not as spacious as I had hoped for.
a. I left the bread in the oven for too long b. She studied hard for the exam c. They missed their flight d. She took a shortcut through the park e. He ate a big breakfast f. He exercised regularly
2020届高三英语一轮复习---学写英文抱怨信教学课件共15张PPT
Yours,
Homework
Suppose you are the manager, write a reply letter to Tom.
提示： 1. 表达歉意 2. 如何解决问题 3. 改善服务的决心
Writing
A letter of complaint
Customer: What’s the fly doing in my soup?
Waiter: It’s swimming.Complai Nhomakorabea(抱怨)
fake goods
too much noise
Complain
poor service
T: Excuse me.
M: Yes,sir.
T: I’m afraid that the fish I ordered taste terrible.
M: Oh. Really? What’s the matter?
T: It doesn’t taste fresh at all. Look! There is a fly. Such dirty food is bad for our health and it will also damage the reputation of your restaurant. I come here and eat regularly because I thought your food was fresh.
• I'm writing to you to complain about/that ...
应用文复习投诉信 写作课件-2023届高三英语写作专项
要点如下： 1. 介绍购物情况 我两周前在你们店订（order）了一套书虫系列 读物。但是，我昨天才收到了这些书。
2. 反映存在问题 这些书本的包装（cover）是如此的差以至于有 些书已经坏了。而且，书本的数量也不对。有两 本书没在。
3. 提出解决方案 因此，如果你能把钱还给我或者发（deliver）一 套新的给我就更好了。
你是李华，两周前你从网上订购一套书虫系列 读物（Bookworm Series）昨天才到货，且包装 破损，数量不足。请就此向网店客服写邮件投诉。
背景：
我很抱歉的说因为你们的产品和服务我有一个很不愉快 的经历。
I am Li Hua. I am sorry to say that I had an unhappy experience because of your service and goods. Therefore, I am writing to tell you some important information and make a complaint.
你是李华，两周前你从网上订购一套书虫系列读物 （Bookworm Series）昨天才到货，且包装破损，数量 不足。请就此向网店客服写邮件投诉。要点如下： 1. 介绍购物情况2. 反映存在问题3. 提出解决方案
背景：
我很抱歉的说因为你们的产品和服务我有一个很不愉快 的经历。 要点如下： 1. 我两周前在你们店订（order）了一套书虫系列读物。 但是，我昨天才收到了这些书。 2. 这些书本的包装（cover）是如此的差以至于有些书已 经坏了。而且，书本的数量也不对。有两本书没在 (missing)。 3. 因此，如果你能把钱还给我或者发（deliver）一套新 的给我就更好了。
高中英语书面表达专题：投诉信、抱怨信共21页PPT
33、如果惧怕前面跌宕的山岩，生命 就永远 只能是 死水一 潭。 34、当你眼泪忍不住要流出来的时候 ，睁大 眼睛， 千万别 眨眼!你会看到 世界由 清晰变 模糊的 全过程 ，心会 在你泪 水落下 的那一 刻变得 清澈明 晰。盐 。注定 要融化 的，也 许是用 眼泪的 方式。
35、不要以为自己成功一次就可以了 ，也不 要以为 过去的 光荣可 以被永 远肯定 。
46、我们若已接受最坏的，就再没有什么损失。——卡耐基 47、书到用时方恨少、事非经过不知难。——陆游 48、书籍把我们引入最美好的社会，使我们认识各个时代的伟大智者。——史美尔斯 49、熟读唐诗三百首，不会作诗也会吟。——孙洙 50、谁和我一样用功，谁就会和我一样成功。——莫扎特
高中英语书面表达专题：投 诉信、抱怨信
的哭泣，抱怨者 的牢骚 ，这是 羊群中 的瘟疫 ，我不 能被它 传染。 我要尽 量避免 绝望， 辛勤耕 耘，忍 受苦楚 。我一 试再试 ，争取 每天的 成功， 避免以 失败收 常在别 人停滞 不前时 ，我继 续拼搏 。
高考英语复习课件：书面表达之应用文 (共26张PPT)
参照模板写作的两大原则 1. 不背范文背句型。 我们主张考生熟背模板中的句型，并达到熟练运用的程度，而 不是机械地背育其中的一、两篇范文，考试时生搬硬套。 2. 先写死，后写活。 参照模板进行写作的方法是一种兼具封闭性（目前高考全国卷、 江苏卷等）与开放性（目前北京卷、上海卷命题模式，未来各 地命题模式）的模板式作文法。固定的结构与句型体现了作文 的封闭性，适用于初级练习作者；待考生能够熟练应用模板写 作时，可以根据试题要求，灵活运用各种句型，甚至发挥更为 适用的句型，这体现出作文的开放性。
1）就失约向你的朋友道歉
2）解释失约的原因
3）建议下次约会并提出下次方便约会的时间
优秀ppt公开课ppt免费课件下载免费 课件20 21届高 考英语 复习课 件：书 面表达 之应用 文 (共26张PPT)
道歉信模板
Date:
Dear ,
⑴I am very sorry to say/tell you that . ⑵Now, I am writing you this letter of apology to show my deep regret.⑶Please accept my sincere apology. ⑷I fear you are unhappy at . ⑸I hope you will understand me and excuse me for .
⑹Let me explain. ⑺The reason for my delay/absence was that way out because .⑼Therefore, it,s not in my power to .
. ⑻I had no
⑽Naturally, I want to suggest tell me when and where you soon.
B7U3 writing抱怨信(公开课)
二、常用句型 第一部分：My name is …I’m writing this letter to complain about… 第二部分： I’m sorry to say that I’m very unhappy about… First of all, …Secondly, …Thirdly, … Fourthly, I hate to have to say this, but… Honestly speaking, … 第三部分：The focus of my complaint is … I do hope … I would appreciate it very much if you could... I hope you could deal with it as soon as possible.
Dear manager,
自我介绍
投诉事由
My name is Li Hua, a passenger of your airline. I’m writing this letter about your bad service. I’m sorry to say that I’m very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, honestly speaking, the food on the plane was terrible. Fourthly, I hate to say this, but I think the attendants on the plane were unfriendly and impolite to me.
高中英语书面表达专题：抱怨信课件(共12)【优质课】
suggest…. I sincerely hope you can better your service and that mistakes won’t arise again in the future.
高中英语书面表达专题：抱怨信课件 （共12 ）【优 质课】
高中英语书面表达专题：抱怨信课件 （共12 ）【优 质课】
During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by ne of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter arises in the future.
I am really annoyed about it. I believe you will take my complaints seriously. Looking forward to your early reply.
抱怨信范文英语作文(抱怨信)
抱怨信范文英语作文（抱怨信）Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. xx at Tele Mall in Wuhan, P. R. China. But when I wanted to use it, I found that there was something wrong with the quality of the mobile phone. The phone’s ring cant’t work and it also can’t send messages. So I went back to the shop and asked the sales assistant to replace it. Unfortunately, he told me that the products were sold out, so I couldn't have it replaced. As a result of the mobled phone’s new style, there are no spare parts, so it means that the phone also can’t be repaired. I hope that pany will replace my mobile phone in time, and the more quickly, the better.Thank you for your consideration.Sincerely yours,Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. xx at Tele Mall in Wuhan, P. R. China. There is something wrong with my mobile phone. The mobile phone can’t send messages and it can’t ring if someone calls me. What was worse, this kind of mobile phone has been sold out, so it cannot be changed a new one. This kind of mobile phone is in a new style, so the shop has no spare parts to repair my phone. I was so worried about it.I make a request to your pany to change it as soon as possible. I hope you can give me a hand.I am looking forward to receiving your answer. Please give me a letter as soon as you receive my E-mail.Thank you for your consideration.Sincerely yours,Bu Manyi你可以从中任选一篇！！这个又有什么用呢？事情既然已经发生了，就要懂得如何去处理，抱怨还是没有什么用吧，没有任何的意义Dear Manager,I venture to write to plain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours.Therefore, I wish to declare a refund. I will appreciate it if my problem receives due attention.Yours,Li Ming希望对你有帮助其实此类型信注意开头的句子和结尾句的语气中肯最为关键To our repected customer: CarleyWe are very sorry and would like to apoligize for the incovenience that our water system has cause you. At that point, it was a cold winter and so the demand for hot water rised. That was why some customers lost their hot water. To resolve this probelem, we have installed a new water system to ensure that it does not happen again. Again, weapoligize for the inconvience.Thank You,Hotel Manager翻译：给我们致敬的客人： Carley我们非常抱歉也愿意为上一次应为没有热水而对你造成的不便道歉。
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2. 反映存在问题
3. 提出解决方案
To whom it may concernously ➢make up for ➢draw the attention of ➢give due attention to…足够重视… ➢make a complaint about… ➢of poor quality
Expressions:
• I’m writing to make a complaint about your standard service.
I’m really annoyed about it. I believe you will take my complaints seriously. Looking forward to your early reply.
Yours truly,
Li Hua
Writing:
假定你是李华,半月前你从某国外网站上订购了一台 笔记本电脑和一套英文小说，昨天才到货，且电脑不是 你订购的型号，小说也有缺页现象。请就此向网店客服 写邮件投诉。要点如下：
• I’m most unwilling to complain, but the service attitude of your assistants is really annoying.
• I’m …a customer who bought … from your website several days ago. I am writing to you to complain about ….
I am really annoyed about it. I believe you will take my complaints seriously. Looking forward to your early reply.
Yours sincerely,
…
Writing sample 1:
•I am really annoyed about it. I trust/ have great faith that you will take my complaints seriously.
模板:
Dear … ,
My name is…. I feel bad to trouble you but I am afraid that I have to make a complaint about ….
• I am writing to express my dissatisfaction with / at your unfriendly attitude to customers.
• To improve the situation, it is advisable for you to take the following measures.
Complaint Letter
----投诉信
写作步骤： ➢Step Ⅰ：写信的目的
➢Step Ⅱ：说明投诉问题，并说明问题带 来的后果
➢Step Ⅲ：提出合理的建议或期待回复
Words and phrases：
➢complain/complaint ➢disappointing/disappointed ➢annoying/annoyed ➢explanation ➢website ➢quality ➢dissatisfaction
• Can you arrange a new one for me as soon as possible?
•I hope /I would appreciate it if you will give due attention to the matter.
•I would be highly appreciated if you could do something about it.
Dear Manager, I’m Li Hua, one of your hotel’s customers. I’m
writing to complain about your unsatisfying service.
During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter arises in the future.
• I do hope that someone will take effective measures to deal with this matter.
• I would like to draw your attention to the quality of your products.
• I sincerely hope you can better your service and that mistake won’t arise again in the future.
First, …. Besides,…. To be frank, …. To make up for it, I suggest…. I sincerely hope you can better your service and that mistakes won’t arise again in the future.