LA-0002 Marking Guest Laundry
酒店洗衣房文件记录管理制度 laundry record policy
Lost & Found
招领失物
Any item found in the guest’s laundry shall be issued to the clerk/order-taker who will record the following information in the lost & found book:
每日制服洗涤报告和客人干湿洗月度报告应按月递交给行政管家，财务总监和驻店经理。
Valet movement form
客衣员工记录表
The name of the valet collecting/delivering laundry/dry-cleaning shall berecorded on the valet movement form, alongwiththe number of the room where the items are to be collected/delivered.
Purpose目的:
Establish departmental standard, accurate & efficient data filling system.
建立部门标准和正确有效的数据存档系统。
Policy政策:
Procedure: 程序
Guest call
客人来电
All guest’s calls are record on the relevant list by noting the following information:
发现物品的数量和描述
4.The name of the finder
发现人
5.The name of the staff member who sends the item to the Lost & FoundSection
酒店每月布草盘点操作标准(中英文)
酒店每月布草盘点操作标准Why is this task important for you and our guests?为什么这项任务对你及我们客人如此重要？Answers:回答：1.In order to control linen which is an expensive hotel item, it isimportant that we do not lose it.为了很好的控制昂贵的酒店设施-布草，所以我们不能丢失。
2.If we check the inventory regularly, loss can be kept limited.如果我们有规律的盘点，丢失将会得到有效的控制。
3.We are professional.我们很专业。
Summary questions:问题概况：1.Why is linen so tightly controlled? 为什么需要严格的控制布草？2.What is important to do prior to the inventory check? 在盘点以前最重要的是做什么？3.Why is it important to have 2 days of counting? 为什么清数两天如此重要？4.Why is it important to separate linen per items? 为什么将布草分类放置如此重要？5.How long does it take for the full list of F&B linen inventory to be counted? 餐饮部布草盘点清单清数需要多少时间？6.What can we check after the final report is issued? 总结报告交了后我们需要检查什么？7.What happens if one department is way under in their linen? What could this imply? 如果哪个部门的布草数量远远少于他们需求的数量将会怎样？这意味着什么？。
星级酒店各区域名称
18
Meeting Room
会议室
20
Executive Boardroom
行政会议室
35
Toilets
厕所
7分别提供一种男女卫生间
合计:来宾休息区
390
8A
ADMINISTRATION
管理
FRONT OFFICES:
前厅办公
Front Desk / Work Area
前台
50
Copy / Fax Area
服务电梯厅
500已确认
Ice / Vending
冰/自动售货机
00冰机规定
Housekeeping / Linen
管家/布草
0布草井所必需旳
Floor Attendant Station
楼层服务站
0
Guest Laundry
客房洗衣
0
Maid's Room
服务工作间
240 12平方米每层
Room Service Pantry
6
Public Toilets
公厕
70
Internal Circulation
内部通道
61
合计:公共入口
667
2B
EXECUTIVE BUSINESS CENTER
行政商务中心
Entry / Foyer
入口/大堂
15
GuestLounge
客户休息处
20
Reception
接待处
12
Attendant Work Area
100 (验证设施等卫生规定)
合计:功能空间
1581
7
GUESTROOMS
酒店管理客房 GUEST ROOM SET-UP——集团酒店客房物品配置英文参照表2018(叶予舜)
1 4 1 n/a 1 1 1 1 1
1 4 1 n/a 1 1 1 1 1
2 1 1 1
2 1 1
2 1 1 1
2 1 1 1 1 1
2 1 1 1
5 - 9
叶予舜2017/8/2
酒店管理客房 GUEST ROOM SET-UP——集团酒店客房物品配置英文参照表
SUPERIOR ROOM Accor Minimum Standards Novotel Atlantis DELUXE ROOM LADY'S ROOM EXECUTIVE FLOOR Accor Minimum Standards Novotel Atlantis SUITE
1 1 1 2 2 2 2 2 1 5 1 1 2 2 1
1 1 1 2 2 2 2 2 1 5 1 1 2 2 1 1
1 1 1 2 2 2 2 2 1 5 1 1 2 2 1
2 - 9
叶予舜2017/8/2
酒店管理客房 GUEST ROOM SET-UP——集团酒店客房物品配置英文参照表
SUPERIOR ROOM Accor Minimum Standards Novotel Atlantis DELUXE ROOM LADY'S ROOM EXECUTIVE FLOOR Accor Minimum Standards Novotel Atlantis SUITE
2 2 n/a n/a 4 2 4 1 1
2 2 n/a n/a 4 2 4 1 1
2 2 n/a n/a 4 2 4 1 1
2 2 1 1 4 2 4 1 1
2 2 1 1 4 2 4 1 1
1 4 1 n/a 1 1 n/a 1 1
HSKP-LSOP-LDY010客衣的打码
XIAMEN MARRIOTT HOTEL & CONFERENCE CENTRE LOCAL STANDARD OPERATING PROCEDURES 厦门万豪酒店及会议中心本地标准操作程序LSOP No. 编号：LDY-0010 Effective Date生效日期:Division 主管部门: Rooms房务部Revised Date更新日期:Department 部门: Housekeeping客房部Prepared by准备部门：ExecutiveHousekeeper行政管家Section 分部门: Laundry洗衣房Approved by批准: General Manager：总经理SUBJECT 题目：Marking of guest garment客衣的打码OBJECTIVE 目的All guests garments are to be checked and verified so number of items tally with the g uests’ list and all are to be labelled at proper positions before the laundry process. garment with problem outlined below must be picked out for guest contact.所有客衣洗前必須仔细检查，核对件数，在合适的位置打码或系上码条，存在以下问题的客衣必须挑出待与客人联系。
POLICY 政策This policy applies to all associates in the laundry.所有员工必须遵守此项规定。
PROCEDURES 程序1. Express and VIP Laundry must be picked out for checking and marking first.加快及VIP客衣挑出，提前检查并打码。
外贸英语常用词语汇编
”SHAPED POCKET J形袋24L BUTTON24号钮 6 FEED PIQUE6模珠地ACSSORY辅料BACK ACROSS后背宽ACROSS MEASURE横量ACRYLIC腈纶ADHESIVE / FUSIBLE INTERLINING 粘衬ANTIQUE BRASS COATING镀青古ANTISTA TIC FINISH防静电处理APPAREL成衣APPEALING LOOK吸引人的外表APPROV AL SAMPLE批办APPROVED SAMPLE WITH SIGNING NAME签名批办ARMHOLE夹圈ASSEMBLING OF FRONT & BACK PART前后幅合并ASSEMBLING SECTION合并部分A TTACH COLLAR上领A TTACH LABEL上商标A TTACHMENT（车缝）附件BACK COVER FRONT后搭前BACK MID-ARMHOLE后背宽BACK STITCH返针，回针BACKLESS DRESS露背装BAR CODED STICKER条形码贴纸BARGAINING讨价还价BAR-TACK打BASTE假缝BA TILK蜡染BEARER袋衬BEARER & FACING袋衬袋贴BEDFORD CORD.坑纹布，经条灯心绒BELL BOTTOM喇叭裤脚BELLOWS POCKET风琴袋BELT腰带BELT-LOOP裤耳BIAS CUT斜纹裁，纵纹裁BIFURCA TE分叉BINDER边蝴蝶，滚边蝴蝶BINDING边BINDING OF SLV. OPENING R折BINDING OF TOP VENT面叉边BINDING TAPE边BINDING/BOUND滚条BLANKET，BLEACH漂白BLEACH SPOT漂白污渍BLEEDING洗水后褪色BLEND FIBRE混纺纤维BLENDS混纺BLIND STITCH挑脚线步BLOUSE衬衫BODY PRESSING衫身熨烫BODY RISE直浪BOTTOM衫脚，下摆BOTTOM VENT OF SLEEVE细侧BOTTOMS下装BOX-PLEA TED外工字褶BOY'S STYLE FLY / LEFT FLY钮牌，左钮牌BRAID织锦，织带BRANCH分公司BREAK STITCHES断线BRIEFS紧身内裤BROCADE织锦，织带BROKEN STITCHING断线BUBBLING起泡BUCKLE皮带扣BUCKLE-LOOP皮带扣BK PRODUCTION大量生产BUNDLE CODE扎号BUNDLING执扎BUTTON钮扣BUTTON STAND钮门搭位BUTTON-HOLE钮门/ 扣眼BUTTON-HOLING开钮门BUTTONING钉钮BUTTONING WITH BUTTON SEWER用钉钮机钉钮C/B VENT后中叉CALICO / GRAY CLOTHES胚布CANV AS马尾衬，帆布CARDBOARD纸板CARDED粗疏CARE LABEL洗水唛CARTONNING装箱，入箱CASE PACK LABEL外箱贴纸CASH POCKET表袋CASUAL WEAR便装CA TCHING FACING钮子NTER BACK后中NTER CREASE FOLD中骨对折NTER CREASE LINE中骨线NTER FRONT前中RTIFIED SUB-CONTRACTOR认可厂CHAIN STITCH M/C锁链车CHAIN STITCHES锁链线步CHAMPRAY皱布CHEMISE宽松服装CHEST/BUST胸围CHIC时髦的，的CIRCAR KNIT圆筒布CLASSIC LOOK经典款式CLASSIFICATION分类CLEAN FINISH还口CLEAN FINISH OF TOP VENT面叉还口CLEAN FINISH WITH 1/4" SINGLE NEEDLE1/4" 单针还口CLOSE FITTING贴身CLOSE SIDE SEAM埋侧骨COA TING外套大衣COIN POCKET表袋COLLAR领子1.COLLAR BAND下级领COLLAR FALL上级领COLLAR NOTCH领扼位COLLAR POINT领尖COLLAR STAND下级领COLLAR STAY领插竹COLLECTION系列COLOR SHADING色差COMBED精梳CONSTRUCTED SPECIFICA TION结构细节CONTINUOUS PLACKET R折CONTROL OF LABOR TURNOVER劳工流失控制CORDUROY灯心绒COST SHEET成本单COTTON STRING棉绳COVERING STITCHING拉冚线步（600类）CREASE & WRINKLY RESISTANT FINISH防皱处理CREASE LINE折线CREPE DE-CHINE皱布CROSS CROTCH十字缝CROSS CUT横纹裁CROTCH POINT浪顶点CTN. NO.箱号CUFF鸡英，介英CUFF A TTACHING TO SLEEVE车鸡英到袖子上CUFF VENT/CUFF OPENING袖侧CUFFED BOTTOM HEM反脚，假反脚，脚级CUFFLESS BOTTOM平脚CURVED POCKET弯袋CUT & SEWN切驳CUTTING PE裁片CUTTING PE NUMBERING给裁片编号. JACQUARD双面提花（）DAMAGE CAUSED BY NEEDLE针孔DECORATIVE STITCHING装饰间线DELIVERY DA TE落货期DENIER旦尼尔DENIM牛仔DENSITY密度DESIGN SKETCH设计图DESIGNED FEATURE设计特征DIMENSION尺寸、尺码DINNER JACKET晚DIRT STAINS AFTER WASHING洗水后有污迹DIRTY SPOT污点DISCOUNT / SALES OFF打折DOBBY织花布DOUBLE CUFF双层鸡英DOUBLE END双经DOUBLE JETTED POCKET双唇袋DOUBLE NEEDLE FELL SEAM双针埋夹DOUBLE PICK双纬DOUBLING并线DRESS COA T DRESSING ROOM试衣间DRILLING钻孔位DRY-CLEANED干洗DUCK帆布DYING染色EASING容位EDGE STITCHING间边线EDGE TRIMMER修边器EDGE-FINISHING边脚处理EDGE-STITCH DART边线褶EDGE-STITCHING W/ 1/16"宽1/16"的边线ELASTIC橡筋ELBOW WIDTH肘宽EMBROIDERY PA TCH绣花章ELASTIC WAISTBAND IS EXTENSION OF BODY原身出橡筋裤头EPAET肩章EVENING GOWN SET晚睡袍EXLLENT STYLE漂亮的款式EXSSIVE THREAD ENDS多余的线头EXECUTIVE WEAR行政装EXPIRY DA TE有效期EXPORT CARTON箱EXTENSION OF WAISTBAND裤头搭咀EYELET凤眼FABRIC FABRIC CONSTRUCTION结构FABRIC DEFECTS布疵FABRIC RUNS走纱FABRIC SHADING色差FABRIC SWATCH布办FABRIC WIDTH布封FABRICATION / FABRIC FACING贴FACING TO OUT-SIDE折向侧骨FALSE FLY暗钮牌FALSE PLACKET假明筒，假反筒FASHION时装FELL SEAM埋夹FIGURE-CLINGING紧身的，贴身胸围FILAMENT长纤丝FINAL APPEARAN最终外观FINISHED APPEARAN完成后的外观FITTING试身FLAMEPROOF FABRIC防火布FLANNEL法兰绒FLARE SKIRT喇叭FLA T MACHINE平车FLA T SEAM平缝FLAX亚麻FLOW CHART图FOLD AND PACK折叠装，折装FOLD BACK FACING原身出贴FOLD BACK HIDDEN PLACKET原身双层钮筒FOLD FRONT EDGE折前幅边FOLD LINE折线FOLD PANTS折裤子FOLD POCKET MOUTH折反袋口FORM AND FOLD GARMENT定型折衫FROCKSFRONT EDGE前幅边FRONT MID-ARMHOLE前胸宽FRONT OPENING前开口FRONT PANEL前幅FLY FASHION SWEATER全成型毛衫FLY OPENING全开口FUR皮草FUR GARMENT裘皮服装FURRY毛皮制品FUSE INTERLINING粘衬FUSIBLE INTERLINING粘朴FUZZ BALLS起球GABARDINE斜纹呢GARMENT成衣GARMENT DYE成衣染色GARMENT FINISH成衣后处理GARMENT SEWING TECHNOLOGY成衣工艺GARMENT WASH成衣洗水，普洗GATHERING碎褶GIRL'S STYLE FLY / RIGHT FLY钮牌，右钮牌GLAD FINISH压光GOOD TASTE高品味GR. WT.=GROSS WEIGHT毛重GRADING放码GRAIN布纹GRAY CLOTH胚布GROMMET凤眼GROWN-ON SLEEVE原身出袖HALF OPENING半开口HANDBAGHANDFEEL手感HANDLING执手HANGDLING TIME执手时间HANGER衣架HEA VY FABRIC厚重HEM衫脚，下摆HEM CUFF反脚HEMMING卷边，还口HEMMING WITH FOLDER用拉筒卷边HEMP大麻HERRINGBONE TWILL人字斜纹布HEXAGONAL POCKET六角袋HIDDEN PLACKET双层钮筒HIDDEN BARTACK隐形HIGH-WAISTED SKIRT高腰HIP坐围HIP POCKET后袋HOOD HEIGHT帽高HORIZONTAL PLAID水平格INCORRECT LINKING错误的连接INITIAL SAMPLE原办，初办INNER EXTENSION搭咀内层IN-SEAM内骨INVOI发票INSPECTION检查INSPIRA TION灵感INTERLACING交织INTERLINING衬，朴INTERLINING FOR FACING贴粘衬JACQUARD提花INTERLOCK双面布（）INVERTED PLEA T内工字褶IRON OVERALL BODY熨烫衫身IRON SPOT烫痕JEANS JERSEY平纹单面布JOIN CROTCH埋小浪JUTE黄麻KHAKI卡其KNIT KNITTED RIB COLLAR罗纹领KNOTS结头KNOWLEDGE OF MA TERIAL材料学L/C=LETTER OF CREDITL/G=LETTER OF GUARANTEE担保证LABOUR COST劳工成本LA花边LACOSTE双珠地LAPEL襟贴LAUNDRY干洗LAYOUT排唛，排料LEATHER LEFT COVER RIGHT左搭右LEGGINGS开裆裤LEISURE STYLE休闲款式LEISURE WEAR休闲服LEISURE WEAR SHOW休闲装展示会LINSE许可证LIGHT CURVED POCKET微弯袋LINEN亚麻LINING里布LINKING & CUP SEAMING缝盆LOCK STITCH平车线步LOOPED FABRIC毛圈布LOOPING起耳仔（疵点）LOOSE BUTTON钮扣松散LOOSED THREAD CAUSING GRINNING线太松导致起珠LUSTROUS光泽MACHINE MAINTENAN保养MAGIC TAPE魔术贴MAJOR DEFECT大疵MAN-MADE FIBRE人造纤维MANUFACTURER制造商MARK BUTTONHOLE & BUTTON POSITION标出钮门与钮扣的位置MARK POCKET POSITION WITH TEMPLATE用纸板点袋位MARKER唛架MARKING MID-POINT OF NECK定领围中位MASS PRODUCTION大批量生产MA TCH COLOR配色MA TERIAL物料MEASUREMENT尺寸MELTON领底绒MILDREW RESISTANT FINISH防霉处理MOTH RESISTANT FINISH防虫处理NAIL-BUTTON钉脚钮扣NA TURAL FIBRE天然纤维NECK ACROSS/NECK WIDTH领宽NECK DROP领深NECK SEAM颈圈NET WT.净重NON-FUSIBLE INTERLINING非粘朴NON-WOVEN FABRIC非织布/NOTCH扼位OFF PRESSING终烫OIL STAIN油污ONE PE DOUBLE FOLDED BELT-LOOP一片双折裤耳ONE-PE DRESS连衣OPEN SEAM开骨OPERATION BREAK DOWN分工序OUT-SEAM外骨OUT-SEAM PKT.侧骨袋OVERALL工作服OVERALLS吊带裤OVERLAP重叠OVERLAPPING A FEW STITCHING驳线OVERLOCK & BLIND-STITCH折挑OVERLOCK W/ 5 THREADS五线锁边OVERLOCK WITH 5 THREADS五线锁边OVERTIME WORKING加班工作PACKING LIST装单PACKING METHOD装方法PANEL KNITTING裁片PASTEL颜料PA TCH POCKET贴袋PA TTERN纸样PAYMENT付款PEACH POCKET杏形袋PE RA TE记件PED ON PLACKET面车明筒PED PLACKET一片钮筒PILE FABRIC毛圈布PIPING嵌边PIQUE单珠地PLACKET明筒PLAID MATCHING对格PLAIDS / CHECKS格仔布PLAIN WEA VE平纹梭织PLANTS LAYOUT厂房布置PLEA T WITH SINGLE NEEDLE单针车褶PLEATS活褶POCKET BAG CAUGHT IN BARTACK袋布被打到（疵点）POCKET COVER袋盖POCKET CREASING MACHINE烫袋机POCKET FACING袋贴POCKET FLAP袋盖POCKET FLASHER袋卡POCKET MOUTH袋口POCKET OPENING袋口POCKET-BAG（裁好的）袋布POCKETING（成卷的）袋布POL YBAG胶袋POL YWARP胶纸POSITION COLLAR定领位POST-WASH HANDFEEL洗水后手感PRESHRINKING预缩PRESS & OPENING SEAM烫开骨PRESS OPEN烫开骨PRESSING WORK IN PROGRESS烫半成品PRINT FABRIC印花布PRINTING印花PRODURE程序PRODUCTION SKETCH生产图PUCKERING沿缝线的皱褶QUALITY CONTROL / QC质量控制QUILTING打缆，间棉RAGLAN SLEEVE牛角袖RAW EDGE散口READY-TO-WEAR成衣REGENERATED FIBRE再生纤维RESIN FINISH处理REVERSE SIDE反面RE-WASHING返洗RIB罗纹RIB TAPE扁带条RIBBING罗纹RIGHT SIDE OF UNDER-CUFF下层鸡英的正面RINED脱水RIVET撞钉ROUGH YARN粗纱ROUND CORNERED CUFF圆角介英ROUND CORNERED EXTENSION圆形裤头搭咀ROUND CORNERED POCKET圆角袋RUGRER SHAPED POCKET曲尺袋RUN OFF STITCHING落坑线RUN-STITCHING运线. JACQUARD单面提花（）SAFARI-JACKET猎装SA TIN / SATEEN色丁SEAM缝骨SEAM ALLOWAN止口，子口，缝头SEAM BROKEN缝骨爆裂SEAM CONSTRUCTION缝型结构SEAM PUCKER缝骨起皱SEAM SLIPPAGE散口SEAM TWIST缝骨扭SELVEDGE / SELF-EDGE布边SELVEGE布边SERGE / OVERLOCK及骨，锁边SET IN SHODER PAD上肩垫SET IN SLEEVE上袖，绱袖SEW BUTTONHOLE / BUTTONHOLING开钮门SSEWING SEQUEN车缝工序SEWN SELF FABRIC WAISTBAND原身出裤头SHELL FABRIC SHINY（烫）起SHIPPING CARTON箱SHIPPING DATE落货期SHIPPING MARKS箱唛SHORTS短裤SHOD POINT肩点SHODER肩宽SHODER POINT肩点SHRINKAGE缩水SHRINK-PROOF防缩SHRINK-RESISTANT防缩处理SIDE MARK侧唛SIDE PANEL侧幅，小身SIDE SEAM侧骨SILHOUETTE轮廓SINGLE NEEDLE LOCKSTITCH M/C单针平车SIZE ASSORTMENT尺码分配SIZE SPECIFICA TION / SIZE SPEC.尺码表SIZING上浆SKIPPED STITCHES跳线SLACKS松身裤SLANT POCKET斜插袋SLASHING POCKET MOUTH开袋口SLEEVE衣袖SLEEVE LENGTH袖长SLEEVE OPENING袖口SLIM WAIST LINE修腰线SLIT叉SOLID COLOR单色SOLID COLOR & SOLID SIZE单色单码SORTING分床分码SPECIAL MACHINE特殊机器，特种车SPLOTCHES污迹SPREADING拉布SPUN YARN纺纱SQUARED SHAPED POCKET方角袋STEAM PRESSING STAND蒸汽烫台STITCH线步STITCH OVERLAPPING驳线STITCH PER INCH / 每英寸针数STITCH TYPE针步类型STRAIGHT BOTTOM直筒裤脚STRAIGHT CUT直纹裁STRAIGHT POCKET直插袋STRAP带条STRIPE MA TCHING对条STRIPED (FABRIC)条子布STUFFING填充物STYLE款式SUITING套装SWEEP下摆SWIMSUIT泳装TAB袢扣TAPE带条TAPER BOTTOM萝卜裤脚TAPING镶边TAPS织带TBA=TO BE ADVISE待复TERRY CLOTH布TEXTURED YARN光亮纱线THIGH脾围THREAD CLIPS纱剪（剪线用）THREE POINTED CA TCHING FACING三尖钮子THREE POINTED CUFF三尖介英TIPPING镶边，唧边TO BE ADVISE待复TOP COLLAR面领TOP SLEEVE大袖TOP STITCHING间面线TOP VENT叉的面层TOP VENT OF SLEEVE大侧TOPS上装TOP-STITCHING间面线TOP-STITCHING WITH DOUBLE NEEDLE双针间面线TOTAL PRI总价TOWEL毛圈布TRICOT经向斜纹毛织布TRIMMINGS部件，衣服上的点缀物TROUSERS裤子TURNED FINISH卷边TUXEDO无尾燕尾服TWEED毛绒布TWILL斜纹布TWIST LEG扭脾扭脚UNDER PRESSING中烫UNDER SLEEVE小袖UNDERARM SEAM袖底骨UNDERWEARUNEVEN DYING染色不均匀UNEVEN HEM衫脚不平均UNEVEN PLAIDS格仔不均匀UNIT PRI单价VELCRO魔术贴VELVET天鹅绒VELVETEEN仿天鹅绒VENETIAN缩绒呢VENT叉（有叠位）VISCOSE RAYON人造丝V-NECK V形领窝VOGUE的，风尚的WAIST腰围WAIST TAG腰卡WAISTBAND腰头WAISTBAND IS EXTENSION OF BODY原身裤头WALES纵向WARDROBE某一季节那一类型的服装WAREHOUSE仓库WARP / ENDS经纱WARP KNITTED FABRIC经向布WARP-KNITTING经编织物WASHING INITIAL LOAD头缸洗水WASHING INSTRUCTION洗水指示WASHING STREAKS洗水痕WATER REPELLENT防水处理WA TERPROOF FABRIC防水布WA VE STITCHING线步起波浪WEB网状物WEFT / PICKS纬纱WEFT-KNITTING纬编织物WELT POCKET袋，手巾袋WOOLEN粗纺WORK TICKET工票WORKMANSHIP手工WORSTED精纺WOVEN LABEL织唛WRAPSEAM缝WRINKLES起皱YARN纱线ZIG-ZAG人字ZIPPER FASTENER系结物accessory 辅料attention card 注意卡bar code sticker 条形码贴纸bead 作衣服饰物用之小珠子binding tape （包边）滚条braid 织带brocade 织有金银丝浮花的, 织锦, 锦缎buckle 皮带扣button mould 钮模button 钮扣cardboard 纸板care label 洗水唛，洗水标carton sticker 外箱贴纸carton 纸箱collar butterfly 领蝴蝶collar stay 领插竹conceal zipper 隐形拉链content label 成份唛cotton string 棉绳country of origin label 产地唛cowhide paper 牛皮纸drawstring （穿在口袋或裤腰的）拉带，细绳elastic band 橡筋带elastic 橡筋embroidery patch 绣花章epaulet 肩章eyelet 鸡眼eyes & hooks 乌蝇扣，钩棒扣fastener 系结物flag label 旗唛frills 荷叶边gusset 三角形插布half moon patch 半月形龟背hang tag sticker 挂卡贴纸hang tag，swing tag 挂牌，吊牌，挂卡herringbone tape 人字带inner box 内箱，内盒lace 花边magic sticker 魔术贴main label，brand label 主唛nylon string 尼龙绳paper belt 纸腰带paper shirt band 纸领条pin 大头针plastic bag，polybag 胶袋，塑料袋plastic butterfly 胶蝴蝶，胶托plastic clip 胶夹plastic collar support 胶领圈plastic shirt band 胶领条plastic string 胶针polybag sticker 胶袋贴纸popper 五爪扣press button 急钮，五爪钮price ticket 价钱牌rectangle clip 方型胶夹Rhin stone=Rhine stone 作衣服饰物用之小石头ribbon 缎带，丝带rivet 铆钉rubber string 橡筋safety pin 扣针sequin 作衣服饰物用之小金属片，珠片shoulder pad 肩垫，肩棉shoulder tape 肩带size label 尺码唛，西士唛size sticker 西士贴纸，尺码贴纸sliver lurex，sliver glitter 一种带闪光效果的银线，多用于绣花smocking （装饰用的）缩褶snap 急钮，按钮，揿钮sticker 贴纸tag pin 枪针tissue paper 衬纸，拷贝纸triangle gusset 三角脚贴twill tape 斜纹带wash care label 洗水唛woven label 织唛zipper 拉链attaching button and buttonhole tape: 缝合钮扣和钮孔垫带 attaching button: 缝钮扣animal bone button,animal horn button: 动物骨钮扣 angular 2 hole button: 角形双眼钮扣bakelite button: 电木钮扣 Bar button：杆状钮扣 Blazer button：外衣式大钮扣brass button nickelled: 镀镍铜钮扣 Button：钮扣 Buttonless: 没有钮扣的button knot: 扣结,钮扣结 button with prismatic shank: 棱柱柄钮扣button mo(u)ld: 包钮扣芯 button sew: 钉钮扣 buttonstick: 钮扣垫板button strip: 钮扣加固带 Button fastening/ Button sewing/fastener attaching：钉钮扣buttonhole scissors,buttonhole cutter: 开钮扣剪刀 button hook: 钮扣钩Button tray：钮扣盘 button-through: (衣服)从上到下都有钮扣(的)button wrap: (同button stand)扣位,钮扣座;叠门,搭门,钮扣搭门Button-down collar：领尖钉有钮扣的领子,扣结领 Button-down skirt：前开襟有钮扣的裙子Buttonhole：钮扣孔,扣眼 buttonhole and button closing: 带钮孔和钮扣的门襟bouton D'orelle[:法]钮扣型耳环 button grip: 钮扣夹 button opening: 钮扣开门button tension testCaraco：(18世纪后期)女式短上衣,一拉扣上衣(上半身合体并有腰褶,前一摆短于后下摆,后下摆超过臀部)Cardigan：羊毛衫[前有钮扣的毛线编织背心],开襟绒线衫,毛织夹克Clasp coat：抱合式大衣[女式无钮扣,用手抱合]crocheted button: 钩编钮扣Coat dress：开襟明钮女式长服,外套式连裙装,开襟(钮扣式)连衣裙，(从领口到下摆有一排扣子的)女式紧式外衣,外套式连裙装Cuff button：袖口钮扣 cheese plate: 大的钮扣 dot button: 打点钮扣Elastic braid with button hole：带钮扣眼的松紧带 Eye button hole：圆头钮扣孔eyelet button: 鸽眼钮扣 evelet shank button: 带孔钮柄钮扣 Four-hole button：四孔钮扣fastening machine: 钉扣(按钮,钮扣等)机 frogging: 纺锤形钮扣garment closure: 钮扣,拉链gripper fastener：(夹钉在衣服上的)大揿钮按扣Grommet：(布、皮革等开孔处的)扣眼;(军帽的)帽顶圈;金属环洞Grumment：(布、皮革等开孔处的)扣眼;(军帽周边的)帽顶圈Haberdasher: 经营衬衣、帽子、领带、短袜、手套等的)男子服饰用品商(美国);(经营钮扣、针线、缎带等的)零星服饰用品商(英国)heavy duty boot: (结实带钩扣的)厚重耐用靴 hook and eye tape: 钩眼钮扣带horn button: 角制钮扣 huge button: 大型钮扣 lacto button: 合成树脂钮扣leather nub: 包皮钮扣 metal button: 金属钮扣 mini button: 迷你钮扣mother pearl button: 贝壳钮扣 Matching button：配色钮扣 missing button: 错用钮扣Newbury coat：纽贝里外衣[单排钮扣] overcoat button: 大衣钮扣,有柄钮扣Pearl button：波状钮扣,珍珠扣,贝壳钮扣 Pearly: 贝壳钮扣,珍珠钮扣;用珍珠装饰的Pearlies: 贝壳钮扣,珍珠钮扣;有贝壳钮扣的服装Polyester button：聚酯钮扣[塑料扣] polyester pearlized button: 聚酯仿珠钮扣popular button: 流行钮扣 remove buttons: 除去钮扣洗涤(洗衣机用语)Removable cuff：开衩式西服袖口[有一颗钮扣可以扣住或松开]reinforcing button: 加固钮扣spare button: 备用钮扣single-breasted: (上衣等)单排钮扣的single buttoned: 单边钮扣self-shank button: 单柄钮扣security of metallics buttons, rivets, ets. : 金属钮扣、铆钮的紧固试验.(single breast): 单排钮扣 staghorn button: 鹿角钮扣Stranding thread：上蜡亚麻线[锁钮扣眼用]Tailor's trimming：服装附件[如带子、钮扣等的总称]Toggle button：套环钮扣;棒形钮扣 two-hole button: 两眼钮扣 BTN. BUTTON：钮扣SHANK：(钮扣)绕脚线 shank wrap: 缠钮扣把 short shank button: 短柄钮扣synthetic resin button: 合成树脂钮扣 vest button: 背心钮扣unbutton: 不扣上钮扣;解开钮扣nut button: 果壳钮扣 X-ligne button: X号钮扣 wire shank button: 金属柄钮扣Letter of Credit 即L/C, 为国际贸易中最常见的付款方式,它的分类很多,下面作了列举,供参考.L/C/irrevocable L/C可撤销信用证/不可撤销信用证L/C/unconfirmed L/C 保兑信用证/不保兑信用证L/C/usance L/C 即期信用证/远期信用证L/C(or)assignable L/C(or)transmissible L/C /untransferable L/C 可转让信用证/不可转让信用证L/C/undivisible L/C 可分割信用证/不可分割信用证L/C 循环信用证C with T/T reimbursement clause 带电汇条款信用证recourse L/C/with recourse L/C 无追索权信用证/有追索权信用证L/C/clean L/C 跟单信用证/光票信用证payment L/C/anticipatory L/C延付信用证/预支信用证to back L/Creciprocal L/C对背信用证/对开信用证's L/C(or:circular L/C)旅行信用证Selling Agent 销售代理According to the power the principal has delegated to a selling agent, the agent may just introduce the potential customer to the principal or actually negotiate and conclude the contract between the two parties. The have the following characteristics:a) An agent can only operate within the marketing territory authorized by the principal.b) An agent does not carry stock. The goods are carried only as consignment inventory. Payment is based on delivery to the ultimate buyer.c) The principal (exporter) set the retail price, retains title and controls the goods.d) The profit and risk of loss remains within the principal, unless the agent is a del credere one.e) Agents are usually paid with commission.按照委托人所授予其代理人的权利，销售代理可能只负责向委托人介绍潜在客户或者实际谈判并签订双方间的合同。
HSKP-LSOP-LDY018客衣的送返
XIAMEN MARRIOTT HOTEL & CONFERENCE CENTRE LOCAL STANDARD OPERATING PROCEDURES 厦门万豪酒店及会议中心本地标准操作程序LSOP No. 编号：LDY-018 Effective Date生效日期:Division 主管部门: Rooms房务部Revised Date更新日期:Department 部门: Housekeeping客房部Prepared by准备部门：ExecutiveHousekeeper行政管家Section 分部门: Laundry洗衣房Approved by批准: General Manager：总经理SUBJECT 题目：Preparation & delivery of guest laundry客衣的送返OBJECTIVE 目的All cleaned guest garments after carefully checking must be returned to guestroom on time: within 4 hours for express service and as soon as possible after 6:00pm the same day for regular service.所有干净客衣仔细检查后必须按时送回客人房间：加快洗衣4小时内送回，正常服务当天下午6点以前送返。
POLICY 政策This policy applies to all associates in the laundry.所有员工必须遵守此项规定。
PROCEDURES 程序Folded Items折叠的衣物1. Collect the laundry list, on which the charges are already posted. sort the lists into thepigeon boxes according to the room numbers.收集已入账的洗衣单。
酒店服务指南(中英)
酒店服务指南(中英)大堂效劳GRAND LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange6．信誉卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李效劳Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设备Handicapped Facilities14．擦鞋效劳Shoe-Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor Reception\GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁效劳Room Cleaning3．房间夜床效劳Turn-down Service4．洗衣效劳Laundry Service5．小酒吧Mini-Bar6．房间加床效劳Extra Bed7．送餐效劳Room Service8．擦鞋效劳Shoes-shine Service9．叫醒效劳Wake-up Call10．饮用水Drinking Water11．Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/ 免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上遨游Internet Service19．空气调理Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗效劳Clinic Service24．环境维护Environmental Protection25．紧急状况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．中餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐效劳Room Service会馆效劳HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室平安指南SAFETY DIRECTORY1．遵守措施2．宾客本卷须知Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房Room to Room Calls2．拨打外线Outside Calls3．国际直拨DDD Calls4．国际直拨IDD Calls5．国际、国际直拨须知IDD&DDD Service Guide6．国际、国际长途区号IDD&DDD DIRECTORY附表客房物品有偿价钱表宝龙国际饭店热忱欢迎阁下莅临尊崇的宾客：欢迎您下榻张家口宝龙国际饭店！您的到来，我们饭店全体员工都感到十分荣幸，此«效劳指南»为您详细引见了饭店的各项效劳及设备。
酒店服务英语
Unit 11.小包价 package rate 26.救生演习 muster drill2.基本房价 rack rate 27. 疏散 evacuate3.免费的 complimentary 28.强制性的 compulsory4.豪华套房 deluxe suite 29.演习 drill5.旅游与酒店业 hospitality industry 30.行李牌 claim tag6.自助餐 buffet 31.菜肴 cuisine7.住宿登记卡 registration card 32.餐厅总管 restaurant manager8.纸币 bank note/bill 33.可以自由选择座位9.时间安排 schedule 34.风味餐厅 specialty restaurant10.叫早服务 morning call service 35.每日安排表 daily schedule11.早餐券 coupon/voucher 36.汽笛 siren12.酒店大堂 hotel lobby 37.终点站 terminal13.无预定客人 walk-in guest 38.探测器 detector14.保留房 blocked room 39.休息室 lounge15.维修部 maintenance department 40.安检 security check16.礼宾部 concierge 41.登船embarkation17.走廊 corridor 42.紧急集合地点 muster station18.机场大巴 airport shuttle bus 43.逃避者evader19.货币的面额、面值 denomination 44.赌场casino20.收据 receipt 45.停靠港 Port of call21.发票 invoice 46.国际海上人命安全公约 SOLAS22.姓名牌 name tag 47.折叠婴儿车 push chair23.定金 deposit 48.手提行李 hand luggage24.出纳员 cashier 49.度假地 resort25.房费 room rate 50.房卡 room card(1) 我把这些内容确定一下，好吗您要定一个豪华套房，从23号星期五到27号星期二，包括起止日。
酒店客衣包装流程guest laundry presentation
9Polybag willbeprovided upon guest request forenvironmentprotection.
为保护环境如客人要求才使用塑料袋。
短袜应配对折叠好。
4All safety pinsand tapesare to be remoaundry list paper holder printed with message shall be delivered in the return service basket or hanger.
衬衫应扣好并挂在塑料衣架上。
7All hanging garments shall be returned on plastic hangers with an anti-slip guard for trousers.
所有需悬挂放置的客衣均应使用塑料衣架，长裤应使用防滑夹。
8Jackets shall be returned unbuttoned on purposely-designed jacket hangers.
衬衫应使用衬衫纸板定型，衬衫领用特定的环保纸定型并扣紧纽扣。
2The folded garments shall be over-wrapped with non-printed white paper.
折叠好的衣物应用无印刷的白纸完全包住。
3Socks shall be returned matched and folded.
Purpose目的:
Supply professional service for guest.Establish departmental standard.
为客人提供专业服务，建立部门标准。
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Why is this task important for you and our guests?
为什么这项工作对你和我们的客人都很重要？
Answers:
1.I understand the importance of marking Guest Laundry.
我明白标记客人所洗衣物的重要性。
2.It is my responsibility to ensure that guests are confident in our abilities and can rely on our service.
确保客人对我们的办事能力有信心，并且能够依赖我们的服务是我的职责。
3.I can save money for the hotel to ensure no items are lost or forgotten.
我可以为公司节省开支以确保没有衣物丢失或遗漏。
4.This shows our professionalism.
这体现了我们的专业精神。
5.This can increase our GSTS.
这将提高我们顾客的满意度调查的分数
Summary questions
问题总结
1.What is important about marking laundry?
关于标记待洗衣物，重要的是什么？
2.What happens if the Laundry is wrongly marked?
如果待洗衣物标记错误，会发生什么？
3.Why do I have to take care when distributing?
分发时我需要注意什么？
4.What different services can be marked?
什么不同的服务可以做标记？
5.How do I mark and where do I mark guest’s laundry?
如何做标记？在哪儿为客人的待洗衣物做标记？
Now ask the trainee to practice the task from start to end to test competency. 培训回顾。