商务英语视听说英文
商务英语视听说原文与详解
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major isfinancial secretary. I am an outgoing, energetic person. I enjoy teamwork very much.As part of my degree program, I needed to communicate with different peopel. Ipossess excellent interpersonal skills and a very positive attitude. My careeraspiration is to become a successful secretary. During my internship at one company,I worked as a secretary. My duties included offering friendly and efficientschedule tomy boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with peoplefrom different backgrounds.If something blocks my path, I will look for a solution.I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I amnow trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest isthe best motivation. I love to be a secretary, so I will definitely devote myself to it.Moreover, high job satisfaction can be attained when the job is what I aminterested in.Career development is very important for me when choosing a job. From what Iknow, Shangri-La provides equal career advancement for all staff. The job rotationplan and individually tailored training program are really exciting and helpful foryoung people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I Karen’mYang.M:Good morning, Miss Yang. I ’ m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah⋯Miss Yang, I’ ve gone through your resume. I’ d like to ask you some questions now, if you don’ t mind.W: Of course not. please go ahead.M:Well, can you tell me why you would like to work as a medical representativewith us?W:I really like this kind of work, and having been a doctor for three years, I wantto apply for this position for a change.M: Don ’ t you think it’ s a pity for you to leave your present job?W:To some extent, it is. I have learned a lot in the hospital. But I would like to trya different kind of life. By the way, could you tell me how much the new job pays?M:Sure. There is a five-month probationary 用的 period and you can only getRMB2,000 for each month. After that, we’ ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M:Every employee in our company enjoys life insurance 人寿保 andunemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I ’ m not sure. It depends on your abilityand performance. Maybe we ’ ll send you to one of our branches, if you like.W:No problem. I hate staying at one place all the time. But in which cities doyou have your branches? And, where is your company based把(部在⋯ )?M:Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.⋯Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested inyour own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are onlytelling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded真的 ; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years ’ financial industry experience with several companies; two years ’xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting;fluent English; bookkeeping and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren ’you?t I ’ m Cathy Mandel,Director of theHR Department.Chen: Yes, I’ m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I ’ ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I ’ ma senior student at GDUF. I expect to graduate this summer. Mymajor is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading internationalconsultant corporations which came to China after China entered WTO. I thinkworking here would give me the best chance to use what I at university’learned.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search forways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experiencein this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估 people ’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’ t care about pressure or the environme n tgasasloI enjoythe work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I ’ vegot one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseasbranch to get experience later on once you’ ve proved your worth.Chen: Oh, great. If I’ m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ ll notifyouryoufinalof decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the best chance to use what he haslearned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I ’ ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager,right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’ s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincareproducts are very popular with women all over the world.Mr. White: Huh, that ’rights. Miss Wang, can you tell me which university youattended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’ s degree in business administration.Mr. White: How is your English? You know, some staff members in our companyare Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chiefresponsibility there?Wang: I ’ ve worked there for five years, since I graduated from college. Two years ago,I was appointed Brand Manager— responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broadenmy experience. That ’ s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’-confidencesself and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. Mycurrent annual income in United Butter is 150 thousand. But, er, d you tell me⋯ coul a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development,sales promotion, and regular customer satisfaction surveys. You’ dreport directly tothe Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ ll notify you of our decision as soon as possible. But⋯to be honest, you seem to be a good candidate with the right kind of experience and personality. You’ re high on my list. Wang: That ’good!s Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1.F T F F To 2. 1) Sales Manager2)Five3)Brand Manager4)biscuits5)Business Administration6)oral EnglishScripts Unit 2Script:Sherry: Daniel, it’ s you! I haven’ t seen. Hy o uw foraeyearsyoudoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ ve got a newwhatjobdo.Syou, do now?Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’ s nice! Which departmentareyou in?Daniel: I ’ m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it ’reallys a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ ve always been clever,iel. DanIknew you’ d do somethingvery challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights,I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about itover a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company⋯Task 2 Describing jobsScript:v Jack: Hi, I ’ m Jack. I ’ m the manager of the Research & Development Department. I ’ vebeen in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. Ihave to work with marketing teams to analyze the needs ofthe developing markets and direct our work accordingly. I’ m responsible for creatingand managing the R&D teams and for the overall planning, execution , and success ofthe projects.v Janet: I’ m Janet, Sales Manager of R&T Company. Since I was promoted to theposition of manager four years ago, I’ ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruitingand training sales staff; supervising and motivating team performance; expanding thecustomer base and ensuring high levels of customer satisfaction.v Stanley: Hi,I ’ mStanley. As the manager of the Production Department, I ’ mresponsible for selecting, developing and managing a highly competent andmotivated staff of employees; ensuring that production is cost-effective and theproducts are produced on time and of good quality. Moreover, I have to work out thehuman and material resourcesneeded. I ’ mo alsresponsible for identifying the trainingneeds of our staff and cultivating a culture of continuous improvement in all aspectsof manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vicepresident of our company. He will be in charge of the accounting work. Let’ s giv a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasurefor us to have him here. Now, Mr. Copperfield, I ’dlike to introduce the vicepresidents and managers to you.Robin: It’ s OK, thank you!President: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department. Robin: Nice to meet you,Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the MarketingDepartment and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is⋯oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I ’ vemet him before. I heard he is one of the secrets of thiscompany’ s success. Everyone was raving about what a greatjob he ’ s done in ⋯President: Uh⋯speak of the devil⋯Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’ m late. I was talking to a client.Robin: Oh, that ’ s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, andProject Preparation.Robin: No wonder you’ re so busy.President: Mr. Copperfield, there are three managers who report directly to you,and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I Caroline’m Clinton, responsible for financial accounts.Lucy White: I’Lucym White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation; Accounting）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving thephysicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of theoperational Video 2 Do you like your job?Script:Robin: What’ syour job now, Jerome? Do you still work for that wholly fundedAmerican company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’ s great! How do you feel as-employedaself entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I ge[t] tired. As you know, it’ s no easy to run a business on your own. What about you, Frank? What are you doingnow?Frank: I ’ veworked for several companies. After graduation, I wen[t] to a priva[te]company. Then a year later, I changed to a Sino-Japanese [ ‘ sain?u,d??p?’ ni:z]joint-venture enterprise and worked as a sales assistant. Two years later, I moved onto a computer company and worked in export sales. And now, I ’ man advertisingexecutive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I ’ m always interested in new challenges. I know changing jobs frequently can bea waste of a company ’ s human resources, but I g a lot’ofm experience!gainin Howis your job, Colin?Colin: I’ ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’liket the work environment. Youknow, the workshops are very noisy sometimes. Also, I don’ t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel onbusiness, right, Robin?Robin: Yes. As a buyer, I mus[t] travel topurchase stock. I’ ve been to a lot of places.Colin: Maybe I should think about becoming a buyer⋯Robin: Mm⋯ , everything has two sides. I get fed up with traveling. Nowadays, Iwan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’ t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’ m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’ s the trouble. I usually have to work overtime because I often have dinnerparties in the evening. I don’ t get enough time withandmybf a bymily.Key:1.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Managers like dislikeJeromemaking a lot more money; having lots of independence in doingthings feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family andbabyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak toSteve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’ s nice to hear from you. How’ s the English weather?Mike: It ’ s pretty good for this time of year. What’ s it like in New York? Steve: Not good, I’ m afraid.Mike: That’ s a pity! I’ m planning to come by next week.Steve: Really? Well, you’ ll come by and see us while you’ re here, I hope. Mike: That’ s what I’ m phoning about. I’ ve gotitha meetingacustomerw in Bostonon Thursday next week. I was hoping we could arrange to meet up either before orafter that.Steve: Great. That would give me a chance to show you that convention center.Mike: That ’ s what I was thinking.Steve: You said you haveot be in Boston on Thursday? That’ s the 7th?Mike: That ’rights. I could stop over in New York on the way— that would be Wednesday. Would that be possible?Steve: Ah, I’ m afraid I won’ t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch aflight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I willpick you up at the airport, and then I could show you the convention center. If theretime, you could come back to the office and we’ ll run through any of the details that still haven’ t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my eveningflight.Steve: No problem. Look, why don’ tyou fax me your information once you’ veconfirmed your flight?Then we’ ll get back to you with an itinerary for theday— that’ s Friday the 8th,ht?rigMike: That ’rights. Good. Well, I ’ doll that and I look forward to seeing you nextweek.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421?Operator: Certainly, hold on a minute and I’ ll put you through.Roy: Louise Paulson’ s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’ m sorry. She’ s out at the moment.Paul: When will she be back?Roy: I’ m afraid she won’ t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her aboutthe order we placed last Friday. I’ m afraid we have to make some changes to the order. Tell her it’ s urgent.Roy: Could you repeat the number please?Paul: Yes, it’-326s979-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ ll make sure Louise gets this as soonible.as possPaul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have tomake some changes to the order. It’ s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’ d like to speakMr. toMatthews.Receptionist: Fine. Hold the line, please. I’ m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’ s office. Who’ s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr.Matthews?Miss Perez: I ’ mafraid Mr. Matthews isn ’availablet. He’ sgone to Hong Kong onbusiness for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we ’ ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’ s very kind of you to say so. Can we expect an order from you?商务英语视听闻原文与详解合用标准文案Mr. Schulz: That ’whys I ’ making the call. Please tell Mr. Matthews we’ requite happywith the quality and design of the table, but the price is too high. We need somenegotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won ’ t be able to getto your company that early this Saturday because of the rail strike. It’ ll probab afternoon before I arrive.Miss Perez: No problem, I’ ll give him the message.Mr. Schulz: Thanks.Miss Perez: You ’ re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ vejust received your sample of the newassembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’ re quite happy with the quality and design ofthe table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’ t be able to get to your company early on Saturday because of the rail strike. I probably won’ tarrive until thatafternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’ d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I’ ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who ’ s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller:What? Henry Miller? No, this is Leo Miller,in the Sales Department.Henry Miller is in the Customer Relations Office. I’ m afraid you’ ve dialed the wro extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’ s extension, please?Leo Miller: Sorry, I haven’ t got a directory on hand now. Would you mind calling the switchboard again? I’ m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’matter. I ’ llcall to the receptionist. Thank you,anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’ m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company.I ’ m very sorry, I didn’ tnotice that. I’ ll put you through right now. Please wait a minute.商务英语视听闻原文与详解合用标准文案Ms. Mandel: OK. I’ m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’ s me again—Ms. Mandel. I’ m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothingabout it. It ’ s a rush order, and we need it urgently. Can you help? Receptionist: Of course. I ’ ll goand find him and ask him to ring you immediately. There may be aproblem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back.You are hard to get hold of!Henry Miller: Oh, I ’ m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’ m calling you about⋯Key:1.First attempt1) A2)CSecond attempt3) CThird attempt4)C5)BFourth attempt6)C2.1)When Ms. Mandel asked for Mr. Miller, the receptionist replied,“ Hold on, please. I’ ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“ I ’ m afraid you’ ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“ Oh,sorry to have interrupted you. Can you give me Henry Miller ’extension,please? ”4) When the receptionist realized she had given the wrong extension, she said,“ I ’verym sorry, I didn ’notice that. I ’ llput you through right now. Please wait aminute. ”5) When Ms. Mandel phoned the receptionist the third time, she explained,“ It ’mes again — Ms. Mandel. I ’ mstill having trouble getting through to HenryMiller ⋯ Can you help? ”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。
商务英语视听说听力原文
商务英语视听说听力原文商务英语视听说听力原文Modified by JACK on the afternoon of December 26, 2020 Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as amedical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for yo u to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance andunemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches And, where is your company basedM: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or somethinglike that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am notpatient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position? Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow. Ms. Smith: Now, is there anything else you’d like to ask me? Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank youvery much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Ni ce to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the availabledata.M: Sometimes data is not enough. Have you got any relevant experience in this fieldC: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get exper ience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat. W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right How did you know about our company W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really That’s good. Then y ou must know something about our companyW: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attendedW: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration. M: How is your English You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility thereW: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and re gular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look for ward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attractedyou? Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interv iewer: Um…Candidate: Can I ask a question If I get this job, you know, would I be able to work abroad in one of your overseas branches You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candid ate: Oh, well, that’s what I’m interested in. Interviewer: What do you think of your strengths and weaknesses? Candidate: Strengths and weakness Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask? Candidate: Oh, yeah. If I get this job, can I take time off for vacation You know, I love travel.In terviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal withunfinished tasks.6.I am still the accountan t of that cosmetics company… Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the mana ger of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and materia l resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you. R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield Glad to meet you. R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.M r. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departmen ts are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who reportdirectly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, re sponsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing. R: Oh, good. Nice to meet you all, ladies.。
商务英语视听说原文与答案doc资料
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the ac countant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secr ets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder y ou’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relati ons Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I oft en have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run thr ough any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then w e’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afterno on. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of y ou to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthe ws we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I prob ably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Mil ler is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting thro ugh to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptio nist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having tr ouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。
商务英语视听说第三版下册听力原文
商务英语视听说第三版下册听力原文Tom：So far our commodities have stood the competition well. The very fact that other clients keep on buying speaks for itself. Few other teas can comparewith ours either for flavor or color.目前为止，我们的商品都就是经得住竞争的。
其他客户不断地向我们出售就证明了这一点。
在香味或色泽方面，其他品牌的红茶很难与我们的红茶相媲美。
Sammy：But I believe we’ll have a hard time convincing our clients at your price.不过我认为很难说服我们的客户们接受你方的价格。
Tom：To be frank with you, if it weren’t for our good relations, we wouldn’t consider making you a firm offer at this price.坦率地说道，如果不是为了我们之间的友好关系，我们本来不能考量以这个价格报金融期货的。
Sammy：All right. In order to get the business, I accept.好吧，为了达成交易，我接受了。
Tom：I’m glad that we’ve settled the price.很高兴我们就价格问题达成一致了协议。
Sammy：Now about the quantity. You said you could offer me only 500 cases, which I think is not enough. Last year we sold 700 cases, and I’m sure I can do better this year. I hope you can offer me at least 800 cases.现在谈谈数量问题。
商务英语视听说第三版下册unit9听力原文
商务英语视听说第三版下册unit9听力原文U9 Ist1Being the first world exposition on the theme of city expo 2010,shanghai,China will attractgovernments and people from across the world focusing on the theme better city better life.For its 184 daysparticipants will display urban civilization to the full extent exchange.Their experiences of urbandevelopment disseminate advanced notions on cities,and explore new approaches to human habitat,lifestyle and working conditions.In the new century,they will learn how to create an eco friendly society andmaintain sustainable development of human beings.Expo 2010 will centre on innovation and interaction.Innovation is the soul,while cultural interaction is an important mission of the world.Expositions in thenew era,expo 2010,will contribute to human centered development,scientific and technological innovation,cultural diversity,and win cooperation for a better future.Expo 2010 will also be a grand internationalgathering.We shall endeavor to attract about 200nations and international organizations to take part in theexhibition,as well as 70 million visitors from home and abroad,ensuring the widest possible participation inthe history of world expositions.In addition,expo 2010 will offer a wonderful opportunity for cross culturaldialogues.Before the conclusion of the exposition,a shanghai declaration will be issued.This declaration,hopefully a milestone in the history of world expositions,will epitomize the insights tobe offered by the participants and embody ideas for future cooperation and development,and extensivecommon aspirations,thereby leaving a rich spiritual legacy of urban development to people throughout theworldU9 Ist2Good morning!Can I help you earth?Thank you.But I'm just looking at the moment.Please do haveyou come across our products before I think I have heard of them.We are relatively new.but golf Pro isacquiring a reputation very quickly.We have become one of the world leaders in metal woods.reallyactually,I'm quite interested in metal woods.Could you tell me what the pricesare for this range Course?The prices start at 90 pounds and they go up to 149 pounds.Did you say 149 pounds?That's right.I wonderif you would be interested in our new range of ladies clubs as well.Possibly.Could you give me the prices please?Yes,the range is called golf Pro lady,and a full set ofnine irons comes to 465 pounds.A set of three woods is 240 pounds,and putters are 46 pounds each.Sorry,that was 46 pounds each,wasn't it?Yes,46 pounds each bright.Thank you.Could you give me someInformation about your Top of the range clubs as well?Of course,that is our golf Pro x this is real state ofthe art.When it comes to professional clubs,a set of nine irons comes to 835 pounds.Very reasonable.I think you'll agree.Not bad.Would you like to try one out in the practice area?No,thank you.I am afraid.I don't have time at the moment,but I would like to read some more about yourproducts Course.Here are some of our latest brochures with up to date Information on all the rangers.Andalso my card.Thank you.Please contact me if you need any more Information.。
商务英语视听说4-Unit 2
Doctor, actor, lawyer or a singer Why not president? Be a dreamer You can be just the one you wanna be Policeman, firefighter or a postman Why not something like your old man? You can be just the one you wanna be…
_h_e_ld_fu_lly_l_ia_bl_e___ for their conduct. • It should be based on __vo_lu_n_ta_ry_a_g_re_em_e_n_t _______. Any contract
__sig_n_e_d _un_d_er_th_r_ea_t ___can be canceled. • There should be _c_on_s_id_er_at_io_n____. They can be m_o_n_ey____,
Luxury cars and bling, that’s not real life I know you could reach the top Make sure that you won’t stop Be the one that you wanna be Now sing this with me…
Part I B: Trademark, Patent anf Agency Law
patent 专利 pictorial 用图片的，有插图的 grant 授予 duplicate 复制，复制品 royalty 版税 verbal口头的=oral sue 控告；提出诉讼
商务英语视听说2答案
商务英语视听说2答案商务英语视听说2答案【篇一：新视野大学英语视听说教程第二版第2册答案(全新完整版)】listening skills1. m: why don?t we go to the concert today?w: i?ll go get the keys.q: what does the woman imply?2. w: i can?t find my purse anywhere. the opera tickets are in it. m: have you checked in the car?q: what does the man imply?3. m: are you going to buy that pirated cd?w: do i look like a thief?q: what does the woman imply?4. m: do you think the singer is pretty?w: let?s just say that i wouldn?t/t vote for her in the local beauty contest. q: what does the woman imply about the singer?5. m: have you seen tom? i can?t find him anywhere.w: the light in his dorm was on just a few minutes ago.q: what does the woman mean?1.b2.b3.d4.c5.aiii. listening intask 1: encore!as soon as the singer completed the song, the audience cried, “encore! encore!” the singer was delighted and sa ng the song again. she couldn?t believe it when the audience shouted for her to sing it again. the cycle of shouts and songs was repeated ten more times. the singer was overjoyed with the response from the audience. she talked them and asked them why they were so much audience in hearing the same song again and again. one of the people in the audience replied, “we wanted you to improve it; now it is much better.”1.f2.t3.f4.t5.ftask 2 what are your favorite songs?w: hi, bob! do you want to go to a concert with me?m: a concert? whats it about?w: it features recent pop songs. are you interested?m: hmm, i was crazy about pop songs when i was in high school, but now im no longer a big fan. pop songs go out of fashion too quickly. im beginning to prefer old folk songs.w: many older people find those songs cool, and my parents are hooked on them too. by the way, a program of golden oldies was on tv yesterday evening.m: oh, what a pity! i missed it.w: i have a dvd of oldies. i can lend it to you if you want.m: oh, that would be great. im dying to hear them. many thanks.1.b2.b3.d4.a5.ctask 3 music and your moodtypesslow music examples effects ballads and some forms it often creates a peacefulatmosphere that is good for of classical music.relaxing after a busy day.very slow music jazz and blues. it can create an atmosphere below 50 beats of sadness.per minutefaster music rock，heavy metal and it tends to give us energy dance music. and make us feel full of life. itcan be played at parties,sporting events and in cars.rock music can be used toaccompany physical labor.it does not make sense toblame rock music for roadaccidents .iv. speaking outmodel 1 do you like jazz?laura: hey!bob: hello!laura: do you like jazz, bob?bob: no, not much. do you like it?laura: well, yes, i do. i?m crazy about wynton marsalis.bob: oh, he?s a piano player, isn?t he?laura: no, he?s a trumpet player. so, what kind of music do you like? bob: i like listening to rock.laura: what group do you like best?bob: er, the cranberries. they?re the greatest. what about you? don?t you like them?laura: ugh! they make my stomach turn!sample dialoga: do you like classical music?b: no, i don?t like it at all.a: what type of music do you like?b: i?m a real fan of pop songs.a: who?s your favorite singer or group?b: jay chou. what do you think about him?a: i can hardly bear pop songs. they are all noise to me.model 2 do you like punk rock?max: what kind of music do you like?frannie: well, i like different kinds.max: any in particular?frannie: er, i especially like punk rock.max: punk rock? you don?t seem like the punk rock type. frannie: you should have seen me in high school. i had my hair dyed blue.max: wow, that must have been a sight!frannie: it sure was. what about you? what?s your favorite music?max: i guess i like jazz best. hey, i?m going shopping for cds tomorrow. would you like to come along?frannie: sure, that sounds great.sample dialoga: what sports appeal to you?b: i like almost every kind of sport.a: is there anything you like especially?b: well, i like x-sports in particular.a: x-sports? you don?t look like the extreme sports type.b: i have even tried bungee jumping and surfing.a: wow, you certainly surprised me!b: then how about you? what kind of sport do you prefer?a: i like t?ai chi most. in fact, i?m going to buy some books about t?ai chi. why don?t you come with me?b: sounds good. let?s go.model 3 it just sounds like noise to me.philip: turn down that noise! what on earth is it anyway!laura: but dad…this is metallica1 they?re so cool. they are one of the most famous heavy metal bands.philip: i don?t care. it just sounds likenoise to me. i can?t stand it!laura: i love this kind of music, but if you really hate it that much, i?ll out on something else. what do you want to hear?philip: how about some popular easy-listening music. maybe something like celine dion?laura: not her again! her music isn?t very hip any more. i think she is a bore.sample dialoga: that music is terrible! turn off!b: but, mom, this is backstreet boy?s hit song “get down”! it?s really appealing.a: nonsense. it?s just noise tome. i can?t put up with it anymore.b: it?s my favorite music. but if you hate it so much, i?ll hate something you like. what would like to listen to?a: what about some old songs of the 1970s like “thewhite-haired girl”? b: ha-ha-ha-ha. it?s not fashionable any longer. i?ll be bored to death. v. let?s talkthe origin of the song “happy birthday to you”the story of the song “happy birthday to you” began as a sweet one, but later became bitter. two sisters, mildred hill, a teacher at a kindergarten, and dr. patty hill, the principal of the same school, wrote a song together for the children, entitled “good morning to all”. when mildred combined her musical talents with her sister?s knowledge in the area of kindergartene ducation, ?good morning to all” was sure to be a success. the sister published the song in a collection entitled “song stories of the kindergarten” in 1893. thirty-one years later, after dr. patty hill became the head of the department of kindergarten education at columbia university?s teachers college, a gentleman by the name robert coleman published the song, without the sisters? permission. he added a second part, which is the familiar “happy birthday to you”. mr. coleman?s addition of the second part made the song popular and, finally, the sisters” original first part disappeared. “happy birthday to you” had altogether replaced the sisters? original song “goodmorning to all”. in 1916 patty took legal action against mr. coleman. in court, she succeeded in proving that hey were the real owners of the song.1. good morning to all2.。
商务英语视听说
商务英语视听说Business English is a very important part of communication. It is important to understand the language asit is a major part of communication in the business world. Many businesses rely on Business English to communicate with their employees, customers, and business partners around the world.Business English is used to create positive andeffective relationships between people in the business world. It can be a useful tool for understanding different cultures and allows for quick, efficient communication betweendifferent parties. Business English also provides a way to understand the ideas and feelings of different partners involved in a business.Business English is different than informal English asit is more formal and structured. It is a language designedfor more structured interactions, and it requires a different set of skills to understand and utilize it properly. Business English focuses on professionalism, accuracy, and conciseness. It must also be used in a professional manner and should not be used to sound too casual or to sound overly aggressive.Business English is indispensable in many industries, especially in the global business community. It is especially important to understand Business English as it allows peopleto communicate and connect globally. With Business English, individuals can understand different cultures, protocols, and social norms.In conclusion, Business English is an essential part ofthe business world. It allows us to communicate quickly and effectively with people from around the world and allows us to understand different cultures and protocols. It is important to understand how to use Business English correctly and professionally in order to help create successful and effective business relationships.。
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商务英语视听说英文
As an AI language model, I do not have the ability to watch videos or listen to audios. However, I can provide some content related to Business English speaking and listening.
1. Business English speaking:
- Greetings: When meeting someone in a business setting, it’s important to start with a polite greeting. You can say “Good morning/afternoon/evening” followed by their name or title, or simply “Hello”.
- Small talk: During the course of a business meeting, it’s common to engage in some small talk in order to build rapport. Topics such as the weather, sports, or current events are safe and neutral.
- Making requests: In business, making requests in a clear and polite manner is crucial. Using polite phrases such as “Would you mind…” or “Could you please…” helps to make the request sound more like a suggestion than a demand.
- Negotiating: Negotiating is a key skill in business, whether it’s negotiating a salary, a contract, or a deal. It’s important to be assertive but not aggressive, and to listen carefully to the other party’s needs and concerns.
2. Business English listening:
- Active listening: In order to be an effective listener in a business setting, it’s important to practice active listening. This means
paying attention to the speaker, making eye contact, and asking clarifying questions when necessary.
- Note-taking: Taking notes during a business meeting or presentation can be helpful in retaining important information. Using abbreviations and symbols can help to save time and keep notes organized.
- Understanding accents: In today’s global marketplace, it’s common to encounter people with different accents and dialects. It’s important to be patient and to ask for clarification if necessary in order to fully understand what is being said.
- Following up: After a business meeting or conversation, it’s important to follow up with an email or phone call to confirm any decisions or next steps. This also helps to show that you are professional and reliable.。