《管理专业英语》课件CHAPTER-4.
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企管MBA-MBA必修课管理沟通英文版课件chapter 4 精品
situation: study your purpose, lay out your writing schedule, and then profile your audience.
• Gather information: through formal or informal research methods.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
Understanding the three-step
writing process
6. Discuss six ways you can establish a good relationship with your audience.
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
What is the three-step writing process
• Planning • Writing • completing
Planning business messages
• Gather information: through formal or informal research methods.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
Understanding the three-step
writing process
6. Discuss six ways you can establish a good relationship with your audience.
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
What is the three-step writing process
• Planning • Writing • completing
Planning business messages
Chapter03-4管理学Management刘冰老师教学课件 英文版
• How Does Technology and Innovation Influence the Manager’s Job?
• What Does Society Expect from Organizations and Managers? • What Does the Workforce Look Like Today? How Does Today’s Workforce Impact the Way We Manage? • Can Organizations Improve Customer Service?
Maintains operations in multiple countries.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
4–7
Different Types of International Organizations (cont’d)
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 3–3
The Manager: Omnipotent or Symbolic?
• Symbolic View of Management
Much of an organization’s success or failure is due to external forces outside of managers’ control.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
人力资源管理第最新版英文版教学ppt课件第4章
• Compensation • Training
4-9
Conducting a Job Analysis
1. How will information be used? 2. Background information 3. Representative4p-ositions 4. Collect and analyze data 5. Verify 6. Job descripe compet -nciesbased job descriptions
4-27
IMPROVING PERFORMANCE: HR Practices Around the Globe
• Daimler Alabama emphasizes o Just-in-time inventory
4-
o Work teams o Continuous improvement • Stressing competencies rather than duties
4-28
Review
4-
4-29
Translating Strategy into HR Policies &
Practices: Improving Performance at the
4-14
Methods for Collecting Job Analysis Information
• Interviews • Questionnaires • Observation 4• Diary/logs • Quantitative
techniques • Internet-based
4-3
Define talent management
and explain why it is
4-9
Conducting a Job Analysis
1. How will information be used? 2. Background information 3. Representative4p-ositions 4. Collect and analyze data 5. Verify 6. Job descripe compet -nciesbased job descriptions
4-27
IMPROVING PERFORMANCE: HR Practices Around the Globe
• Daimler Alabama emphasizes o Just-in-time inventory
4-
o Work teams o Continuous improvement • Stressing competencies rather than duties
4-28
Review
4-
4-29
Translating Strategy into HR Policies &
Practices: Improving Performance at the
4-14
Methods for Collecting Job Analysis Information
• Interviews • Questionnaires • Observation 4• Diary/logs • Quantitative
techniques • Internet-based
4-3
Define talent management
and explain why it is
MBA必修课《管理沟通》英文版课件chapter4
• Informal methods of gathering information will probably be sufficient for most brief business messages.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to satisfying
your audience’s information needs is finding out what questions your audience has and then providing answers that thorough, accurate, ethical, and pertinent.
1. Is your purpose realistic? 2. Is this the right time? 3. Is the right person delivering your message? 4. Is your purpose acceptable to your
organization?
6. Discuss six ways you can establish a good relationship with your audience.
•
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to satisfying
your audience’s information needs is finding out what questions your audience has and then providing answers that thorough, accurate, ethical, and pertinent.
1. Is your purpose realistic? 2. Is this the right time? 3. Is the right person delivering your message? 4. Is your purpose acceptable to your
organization?
6. Discuss six ways you can establish a good relationship with your audience.
•
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
管理英语4
• 协调团队成员之间的关系
• 寻求共识和解决方案
采取措施和跟进反馈
• 安排处理和跟进
• 定期反馈处理结果
• 总结经验教训和改进措施
06
职场英语商务活动与社交
礼仪
商务活动的基本流程与礼仪
邀请函的回复与确认
• 确认参加活动的意向
• 回复邀请函的时间和方式
• 准备参加活动所需的资料和物品
活动现场的礼仪与规矩
• 制定详细的会议议程
• 检查会议设备和设施
• 考虑交通和住宿安排
• 发送会议通知和资料
• 确保网络连接和音视频效果
• 提前做好会场布置和安排
团队沟通与协作：提高工作效率
建立有效的沟通渠道
• 使用电子邮件和即时通讯工具
• 定期召开团队会议和汇报
• 鼓励团队成员提出建议和意见
分配任务和明确责任
• 根据团队成员的技能和经验分配任务
• 避免在休息时间拨打电
话
• 提前准备好通话内容
保持通话时间适中
• 尽量控制通话时间
使用礼貌用语
• 避免在通话中浪费时间
• 结束时表示感谢和告别
• 使用请、谢谢等礼貌用
语
• 使用道歉用语
• 避免使用冒犯性语言
有效电话沟通技巧
结束时表示感谢和告别
• 感谢对方的帮助和支持
• 告别时使用礼貌用语
• 挂断电话时注意语气和表情
DOCS
• 分析问题的原因和影响
• 提出解决方案和建议
03
采取措施和跟进反馈
• 安排处理和跟进
• 定期反馈处理结果
• 总结经验教训和改进措施
05
职场英语会议与团队协作
• 寻求共识和解决方案
采取措施和跟进反馈
• 安排处理和跟进
• 定期反馈处理结果
• 总结经验教训和改进措施
06
职场英语商务活动与社交
礼仪
商务活动的基本流程与礼仪
邀请函的回复与确认
• 确认参加活动的意向
• 回复邀请函的时间和方式
• 准备参加活动所需的资料和物品
活动现场的礼仪与规矩
• 制定详细的会议议程
• 检查会议设备和设施
• 考虑交通和住宿安排
• 发送会议通知和资料
• 确保网络连接和音视频效果
• 提前做好会场布置和安排
团队沟通与协作：提高工作效率
建立有效的沟通渠道
• 使用电子邮件和即时通讯工具
• 定期召开团队会议和汇报
• 鼓励团队成员提出建议和意见
分配任务和明确责任
• 根据团队成员的技能和经验分配任务
• 避免在休息时间拨打电
话
• 提前准备好通话内容
保持通话时间适中
• 尽量控制通话时间
使用礼貌用语
• 避免在通话中浪费时间
• 结束时表示感谢和告别
• 使用请、谢谢等礼貌用
语
• 使用道歉用语
• 避免使用冒犯性语言
有效电话沟通技巧
结束时表示感谢和告别
• 感谢对方的帮助和支持
• 告别时使用礼貌用语
• 挂断电话时注意语气和表情
DOCS
• 分析问题的原因和影响
• 提出解决方案和建议
03
采取措施和跟进反馈
• 安排处理和跟进
• 定期反馈处理结果
• 总结经验教训和改进措施
05
职场英语会议与团队协作
《管理学专业英语教程(第4版)》教学课件—lesson1 Modern management movement
Monitor
100% of the shareholders in 3 European countries and majorities in other European countries. Low fees for calls made outside the home country）voice usage. Earning rate of primary business too high
5 Japanese style management approach
6
Excellence approach
LOGO
Outlines ——framework of the modern management movement
1
Classical theory
2
Behavioral theory
LOGO
Contingency Approach
Three Principle Sets
Agreement exists between organizations and their internal and external environments, and between the management system and its various components.
LOGO
Process Approach
Process approach proposed by Fayol
Defining goals establishing strategy, and developing plans to coordinate activities
Planning
Determining what needs to be done, how it will be done, and who is to do it
100% of the shareholders in 3 European countries and majorities in other European countries. Low fees for calls made outside the home country）voice usage. Earning rate of primary business too high
5 Japanese style management approach
6
Excellence approach
LOGO
Outlines ——framework of the modern management movement
1
Classical theory
2
Behavioral theory
LOGO
Contingency Approach
Three Principle Sets
Agreement exists between organizations and their internal and external environments, and between the management system and its various components.
LOGO
Process Approach
Process approach proposed by Fayol
Defining goals establishing strategy, and developing plans to coordinate activities
Planning
Determining what needs to be done, how it will be done, and who is to do it
管理专业英语完整版
– 以表达科技概念、与业理论为主要目的，是结合特定与业的
科技英语，有很强的与业性，不与业知识配合密切； – 英译应为English for Professional / Specific / Specialized Purpose，而丌是Professional English。
2013-7-13
2
–
Do you have, or will you be able to acquire or gain assistance with, the necessary technical skills? e.g. statistical, programming
–
Will you be well covered financially for costs, tuition and living expenses, e.g. the cost of carrying out a survey, travelling to visit companies etc?
Chinglish
2013-7-13
3
课程目的何在？
– 掌握与业英语术语，提高阅读和翻译与业英语文献的能力； – 了解国外与业领域的最新发展动态和前沿知识；
– 掌握流行的研究方法和工具。
2013-7-13
4
学习方法
– 熟读与业文献（以原版与业教科书为佳，自学为主）； – 精读与业论文（选择性地阅读前沿性的论文，自学和课堂解读结合）； – 综合与业书籍，结合教师个人经历，有针对性地学习实用的方法和工具 （教学结合，自己常动手）。
– You are doing something of interest to the research community.
学术英语(管理)Unit-4
inspires trust has a long-range perspective asks what and why has his eyes on the horizon;
originates; challenges the status quo;
Unit 4 Leadership
Text A
Unit 4 Leadership
Text A
Critical reading and thinking
Background information
How does leadership differ from management?
(Warren Bennis, On Becoming a Leader)
Lead-in
•Make a list of great leaders. They may be business, political, military leaders or leaders from any other field you can think of. •Divide into groups of 4-5 and discuss the following questions:
• Specialized vocabulary • Signpost language • Formal English
Unit 4 Leadership
Text A
Critical reading and thinking
Background information
Video: Lead like Great Conductors
Points:
• Leadership is getting things done through people.
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❖ The shared values can be beliefs, behaviors, stories, rituals, myths, practices, customs, material symbols, language, and attitudes unique to the organization that help the members of the organization understand what it stands for.
❖ Organization gradually set the company’s standards in doing business
❖ Management especially the top management will implement their philosophy in operating the business
❖ Social Contracts Theory view: think that people in the society must responsibility to each other
How Should Managers Manage Ethical Behavior of Employees?
Four Approach to SR
❖ Obstructionist stance: Do as little as possible ❖ Defensive stance: Do legally required items ❖ Accommodative stance: Selected cases
which means the business choose the one that benefit to the organization to implement social responsibilities ❖ Proactive stances: Always seek opportunities to contribute to the society.
❖ The ideas which from founders and management are instilled to employees
❖ And the employees who come from different culture background will bring their positive values and beliefs into the organization. These are components of the organization’s culture as well.
What is Social Responsibility?
Social responsibility is the obligation of an organization to protect and enhance the societal context in which it functions
❖ Long-term vs short-term orientaanizational culture is “the way we do things around there”, a system of shared meaning and common beliefs held by organizational members that determines, in a large degree, how they act towards each other.
be dependable organizational citizen ❖ Must reward the one who obey ethical activities,
and punish the one whose actions are unethically
The Fashion Social Responsibility Scale
❖ Right view: is to act and respect the rights of others involved (such as free speech, life safety, individual liberties)
❖ Justice view: consider what is fair or what is unfair to stakeholders
❖ First, her dark colored clothing covers her entire body from head to toe, including a black veil over her face.
❖ Secondly, as she speaks, a cultural difference is detected in both, her language and gestures. Her accent and the non-visible facial expressions create a barrier for comprehending the communication.
❖ Business Ethics are originally the business’s standard by which it thinks its business activities that good or bad to the society, and to some extent relate to its stakeholders’ interests and rights
❖ Managing ethical behavior must begin with top management
❖ Managers must provide a good role model ❖ Offer ethics trainings to employees on how to
handle different ethical dilemmas ❖ Should develop a written code for employees, and
resources 4. Can save costs of doing business 5. Increasing the scope of market 6. Diverse point of views are available in
problem solving and decision making
❖ Obeys law ❖ Safe working conditions ❖ Does not degrade the environment ❖ Maintains high quality products and services ❖ Promotes employees rights ❖ Company produces safe products ❖ Job that allows employees to use valued skills and
What is Business Ethics?
❖ Simply, ethics are individual’s personal beliefs about what is right and wrong, or good or bad. It usually formed by family, peer, experiences, values, morals, situational factors and knowledge.
❖ During further discussion, it becomes even more apparent.
Kinds of Culture
National Culture ❖ National culture is the values and attitudes
shared by individuals from a specific country that shape their behavior and their beliefs about what is important.
Hofstede’s Five dimensions of Culture
❖ Individualism versus collectivism
❖ Power distance dimension
❖ Uncertainty avoidance dimension
❖ Quantity vs quality of life
Innovation and Risk taking
Stability
Attention To Detail
Organizational Culture
Outcome Orientation
People orientation
Aggressiveness
Team Orientation
Figure4-1 Dimension of Organizational Culture
Why cultural diversity can promote competitive advantages to Org.?
1.Cultural diversity can increase organizational system’s flexibility
2. It can add creativity to the organization 3. Will be easier for organization to acquire
❖ Later, as the service for the woman progresses, her beliefs, values, and norms of her culture are dispelled.
❖ Organization gradually set the company’s standards in doing business
❖ Management especially the top management will implement their philosophy in operating the business
❖ Social Contracts Theory view: think that people in the society must responsibility to each other
How Should Managers Manage Ethical Behavior of Employees?
Four Approach to SR
❖ Obstructionist stance: Do as little as possible ❖ Defensive stance: Do legally required items ❖ Accommodative stance: Selected cases
which means the business choose the one that benefit to the organization to implement social responsibilities ❖ Proactive stances: Always seek opportunities to contribute to the society.
❖ The ideas which from founders and management are instilled to employees
❖ And the employees who come from different culture background will bring their positive values and beliefs into the organization. These are components of the organization’s culture as well.
What is Social Responsibility?
Social responsibility is the obligation of an organization to protect and enhance the societal context in which it functions
❖ Long-term vs short-term orientaanizational culture is “the way we do things around there”, a system of shared meaning and common beliefs held by organizational members that determines, in a large degree, how they act towards each other.
be dependable organizational citizen ❖ Must reward the one who obey ethical activities,
and punish the one whose actions are unethically
The Fashion Social Responsibility Scale
❖ Right view: is to act and respect the rights of others involved (such as free speech, life safety, individual liberties)
❖ Justice view: consider what is fair or what is unfair to stakeholders
❖ First, her dark colored clothing covers her entire body from head to toe, including a black veil over her face.
❖ Secondly, as she speaks, a cultural difference is detected in both, her language and gestures. Her accent and the non-visible facial expressions create a barrier for comprehending the communication.
❖ Business Ethics are originally the business’s standard by which it thinks its business activities that good or bad to the society, and to some extent relate to its stakeholders’ interests and rights
❖ Managing ethical behavior must begin with top management
❖ Managers must provide a good role model ❖ Offer ethics trainings to employees on how to
handle different ethical dilemmas ❖ Should develop a written code for employees, and
resources 4. Can save costs of doing business 5. Increasing the scope of market 6. Diverse point of views are available in
problem solving and decision making
❖ Obeys law ❖ Safe working conditions ❖ Does not degrade the environment ❖ Maintains high quality products and services ❖ Promotes employees rights ❖ Company produces safe products ❖ Job that allows employees to use valued skills and
What is Business Ethics?
❖ Simply, ethics are individual’s personal beliefs about what is right and wrong, or good or bad. It usually formed by family, peer, experiences, values, morals, situational factors and knowledge.
❖ During further discussion, it becomes even more apparent.
Kinds of Culture
National Culture ❖ National culture is the values and attitudes
shared by individuals from a specific country that shape their behavior and their beliefs about what is important.
Hofstede’s Five dimensions of Culture
❖ Individualism versus collectivism
❖ Power distance dimension
❖ Uncertainty avoidance dimension
❖ Quantity vs quality of life
Innovation and Risk taking
Stability
Attention To Detail
Organizational Culture
Outcome Orientation
People orientation
Aggressiveness
Team Orientation
Figure4-1 Dimension of Organizational Culture
Why cultural diversity can promote competitive advantages to Org.?
1.Cultural diversity can increase organizational system’s flexibility
2. It can add creativity to the organization 3. Will be easier for organization to acquire
❖ Later, as the service for the woman progresses, her beliefs, values, and norms of her culture are dispelled.