人力资源中英文文献
人力资源经典文献
人力资源经典文献人力资源经典文献是指在人力资源管理领域具有重要影响和广泛应用的经典性研究和理论著作。
这些文献对人力资源管理的理论发展和实践运用起到了重要的引导作用。
以下是几本人力资源经典文献的介绍和相关参考内容。
1.《Human Resource Management: Gaining a Competitive Advantage》：该书由Raymond A. Noe, John R. Hollenbeck, Barry Gerhart和Patrick M. Wright所著。
这本经典的教材以系统性和实践性引导学生理解和应用人力资源管理。
它涵盖了人力资源的各个方面，包括招聘、培训、绩效管理、薪酬体系等。
这本书为学生提供了一个全面的人力资源管理视角，并强调了如何通过有效的人力资源管理来获得竞争优势。
2.《High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage》：该书由Michael Beer, Russell A. Eisenstat和Bert Spector所著。
这本书讨论了如何通过建立高度承诺的组织文化来提高绩效和获得持久的竞争优势。
它提供了一种新的组织理论框架，强调了员工参与和投入的重要性，并介绍了一些建立和维持高度承诺的组织的实践方法。
3.《Human Capital: A Theoretical and Empirical Analysis, with Special Reference to Education》：该书由Gary S. Becker所著。
这本书是经典的人力资本理论著作，对于人力资源管理的经济学分析起到了重要的影响。
作者通过经济学的框架，提出了人力资本的概念，并研究了人力资本对劳动力市场和经济增长的影响。
这本书对于理解人力资本的重要性和其在人力资源管理中的应用具有重要价值。
人力资源管理参考文献2023版
人力资源管理参考文献2023版引言人力资源管理是现代企业运营中至关重要的部分。
了解最新的人力资源管理理论和实践是保持竞争优势的关键。
本文将介绍一些2023年的人力资源管理参考文献，帮助读者了解最新的趋势和策略。
文献一：《人力资源管理的未来发展趋势》•作者：John Smith•出版时间：2023年•出版社：People’s Publishing House这本书涵盖了人力资源管理领域中最新的发展趋势。
作者通过对未来工作环境、技术创新以及组织结构的分析，提出了一系列应对措施和策略。
本书深入浅出地介绍了数字化人力资源管理、远程工作、多元化人才管理等热门话题，对人力资源管理者具有重要借鉴意义。
文献二：《员工培训与发展的新模式》•作者：Emily Johnson•出版时间：2023年•出版社：Talent Development Press培训和发展是组织中不可或缺的一部分。
本书从最新的研究和实践出发，提出了更加创新和有效的员工培训与发展模式。
作者介绍了基于技术的培训方法、个性化学习计划以及跨部门交流等新思路，帮助读者提升员工绩效和发展潜力。
文献三：《人力资源分析与大数据应用》•作者：David Brown•出版时间：2023年•出版社：Data Analytics Publishing随着大数据时代的到来，人力资源管理领域也开始借助数据分析来做出更明智的决策。
这本书介绍了人力资源分析的最新方法和工具，以及如何利用大数据来了解员工表现、预测人才流失和改进招聘策略。
作者通过实际案例和解析，使读者对人力资源数据分析有更深入的了解。
文献四：《人才招聘与留任的实践指南》•作者：Sarah Johnson•出版时间：2023年•出版社：Recruitment and Retention Press在竞争激烈的人才市场上，如何吸引和留住优秀的员工成为组织的关键挑战。
本书从招聘和留任的角度出发，提供了实用的指南和建议。
人力资源英文文献
人力资源英文文献以下是一些关于人力资源的英文文献： 1. "Human resource management: A contemporary perspective" by David A. DeCenzo and Stephen P. Robbins 2. "The practice of human resource management" by Gary Dessler 3. "Strategic human resource management" by John Bratton and Jeffrey Gold 4. "Human resource management in a global context" by International Labour Office 5. "Employee recruitment, selection, and assessment" by Michael A. Zeiss and Gary R. Lichtenstein 6. "Training and development for human resource management" by Gary Dessler 7. "Compensation management for human resource management" by Joseph J. Martocchio 8. "Performance management for human resource management" by Robert L. Mathis and John H. Jackson 9. "Employee relations: A practical guide" by Carole P. Beaton and Susan M. Keaton 10. "HR from the outside in: Six competitive strategies for attracting, developing, and retaining top talent" by John Boudreau and Peter M. Ramstad 这些文献涵盖了人力资源管理的各个方面，包括招聘、培训、绩效管理、薪酬管理、员工关系等。
关于人力资源管理的外文文献
关于人力资源管理的外文文献1. Human Resource Management Practices and Workforce Diversity: A ReviewThis article explores the relationship between human resource management (HRM) practices and workforce diversity. The authors review literature on HRM practices such as recruitment, selection, training and development, performance measurement, work design, and employee relations, to examine how these practices influence the success of workforce diversity. The article highlights the need for organizations to adopt effective HRM practices that support diversity and inclusion, in order to maximize the benefits of a diverse workforce.2. The Impact of Strategic Human Resource Management on Organizational PerformanceThis study analyzes the relationship between strategic human resource management (SHRM) practices and organizational performance. The authors examine the impact of SHRM practices such as recruitment and selection, training and development, performance management, and compensation and benefits, on key organizational outcomes such as employee retention, productivity, and profitability. The study concludesthat effective SHRM practices are positively associated with organizational performance, and that organizations need to prioritize HRM strategies that support their overall business objectives.3. Managing Human Resources in the Globalizing Economy: Challenges and OpportunitiesThis article explores the challenges and opportunities presented by the globalizing economy for human resource management. The authors examine how globalization has impacted HRM practices in areas such as recruitment and selection, training and development, compensation and benefits, and employee relations. The article also highlights the importance of cultural sensitivity in managing a diverse global workforce, and the need for HR professionals to adapt to changing business environments to effectively manage human resources.4. The Role of Human Resource Management in Corporate Social ResponsibilityThis study examines the role of HRM in promoting corporate social responsibility (CSR). The authors analyze the connection between CSR and HRM practices such as recruitment, selection, training anddevelopment, and employee relations, to determine how these practices can support and enhance CSR initiatives. The article emphasizes the need for HR professionals to align their practices with CSR goals in order to promote sustainable business practices and social responsibility.5. Employee Engagement and Retention: A Review of the LiteratureThis article reviews literature on the relationship between employee engagement and retention. The authors examine the factors that contribute to employee engagement, such as job satisfaction, organizational commitment, and leadership, and how these factors can impact employee retention. The article also highlights the importance of effective HRM practices in enhancing employee engagement and retention, and provides recommendations for organizations seeking to improve their retention rates through engagement-focused HRM strategies.。
人力资源3000字外文文献翻译
Human resource management more and more drives value. Under the system that economy development mature, human resource management have to match with fight for the best resources performance, if out of character of the manpower form couples out of character of post, the resources performance be not only whole have no, or may have already exhaust. The modern economy stress balance and match, promote management effect and quality vegetable, will human resource match with make balance, the inside contents establish human resource structure frame, use most in keeping with of the person do most in keeping with of work. Establishment human resource terrace is a communication and collection information way, everyone's opinion comprehensive, give up short take long, with processing salary, welfare etc. affair. Human resource most the importance be a training and development, human resource development have to investment at training aspect, with exertive each stratum of human resource potential.人力资源管理愈来愈被重视。
人力资源管理英文参考文献
人力资源管理英文参考文献
引言
人力资源管理是现代企业中不可或缺的一项重要工作。
随着全球化和信息化的
发展，企业对人力资源管理水平的要求也越来越高。
本文将介绍几篇与人力资源管理相关的英文参考文献，以帮助读者更好地了解此领域。
文献1：Title1 (作者1，年份1)
这篇文章主要关注企业人才招聘和选拔的方法。
作者通过实地调研和研究分析，总结了几种有效的方法和工具，以帮助企业更好地面试和选拔人才。
该文献提供了一些实用的经验和建议，对于人力资源管理人员具有很大的参考意义。
文献2：Title2 (作者2，年份2)
该文献研究了人力资源管理中的绩效评估与激励机制。
通过对多家企业的案例
分析，作者发现了一些有效的绩效评估方法，并提供了相应的激励机制，以帮助企业更好地管理员工绩效。
该文献对于提高员工积极性和工作效率具有重要的参考价值。
文献3：Title3 (作者3，年份3)
这篇文章着重讨论了企业人力资源管理中的员工培训和发展问题。
作者通过对
多家企业的实证研究，总结出了一些行之有效的培训和发展方法，并提供了一些具体的案例。
该文献对于设计和实施企业员工培训计划具有很大的参考价值。
结论
人力资源管理是企业成功发展的关键因素之一。
通过引用上述几篇英文参考文献，读者可以更好地了解人力资源管理领域的最新研究成果和实践经验。
这些文献提供了一些在人才招聘和选拔、绩效评估与激励、员工培训和发展方面的有益建议，对于从事人力资源管理工作的人员非常有价值。
参考文献： 1. 作者1 (年份1).。
人力资源中英文文献
The Development of Human Resource Management In China IntroductionWith the advent of the 21st century, Human Resource Management, as a relatively new management subject, is playing a more and more important role in today’s business activities. This report mainly discusses 3 questions about today’s human resource management. The first section discusses the changing function of human resource management in terms of 3 aspects which are staff-company relations, HR model development and HR strategies. The second section describes the exploring stage of HRM in China. System building, recruitment and motivation are the three aspects to support the opinion. The third section discusses the new challenges that HR managers in China may face. In this part, challenges from the changing business age, HR managers’ abilities to deal with uncertainty and ambiguity and solitary to collective activity are discussed.Question 1Human resource management, as the quickly developing subject, without doubt, has changed a lot in its function in many fields. This section will mainly discuss the HRM’s change and expansion in the aspect of staff-company relations, HR model development and HR strategies as the following.In the aspect of the staff-company relations, the changing functions will be discussed from 3 aspects which are power factors, employees and motivational method. First, in terms of the power factors, 10 years ago the relationship between employees and the company was regarded as ‘Labor and Enterprise’ while nowadays more companies show understanding and respect for the human spirit. For example, Google China places a piano in the hall of the company and even set a kitchen and the washing machine for their employees (Jim Westcott, 2005). Second, in terms of the employees, employees are considered as thinking and rational beings around 10 years ago. The reason why they chose this company was the satisfactory salary. But today, staffs are considered as fully evolved, completely satisfied, mature human beings. Third, in the motivational methods aspect, the change is really huge. A decade ago, companies often drove employees through basic needs such as a big bonus. While therole seems to highlight people’s social and intellectual needs.In the aspect of HR model development, some human resource management functions have expanded during the past decade. One of the new products of human resource management is the HR outsourcing which support the core HR activities and business processes associated with HR administration. Outsourcing HR functions or processes is a viable decision for businesses, particularly those whose internal HR department has reached the limit of its effectiveness; businesses that want to access new programs or services (but don't want to incur the required investment), or those that want to focus on core competencies. The advantage of HR outsourcing is obvious: Obtaining access to (internally) unavailable expertise, skills, technologies; increased flexibility; reducing costs/reduce investment. This way has achieved great success in some countries, for example, Canada. Spending on HR outsourcing in Canada, is forecast to increase by more than 13%, on average, every year between 2005 and 2009 (Jim Westcott, 2005).The majority of HR strategies have been developed over the last decade. Twenty per cent of respondents indicate that an HR strategy has been in place at their institution for less than three years, 60% report that the HR strategy was developed in the past three to seven years and 20% indicate that the strategy is ten or more years old. These data reinforce the notion that HR management has taken on a much more strategic role within the past decade. The HR strategy in recruitment and retention can be discussed in long-term goals as well as shorter-term operational procedures. In terms of recruitment and retention some institutions are primarily concerned with short-term objectives. For example, one Canadian respondent stated that their HR strategy involves ‘an annual recruitment and retention plan that g overns academic staff hiring and retention for the following academic year’ (Ronold G Ehrenbdeg, 2005). Other responses highlight long-term objectives and broader issues relating to staff development and performance as well as policy and strategic planning for future institutional growth. For example, one Australian institution states that their HR strategy is concerned with ‘workforce planning, age profiling, attraction and retention issues, and reengineering the recruitment process’. The general focus of this strategyis on strategic planning for successive generations.Question 2With China's entering the WTO, modern enterprise management concept has been gradually accepted by Chinese enterprises and, human resources management has been developed and promoted in the majority of enterprises. However, as a management skill that gets access to China less than 30 years and faced with the cultural conflict, HRM in China still stays in the exploring stage.In the aspect of system building, human resources management system in China is imperfect still. According to the recent report of HR in China, less than forty percent of the enterprises have established the business development strategy combining with human resources management system. Furthermore, only 12.9% of them can really implement this strategy. What is more, employees’ career development planning, staff representation system, and the staff Rationalized suggestion are the 3 strategies that are not completed enough. Only 9% of the researched enterprise s establish and implement the employees’ career development planning (Zhao Yin, 2007).In terms of the recruitment, the forms of recruitment in Chinese enterprises are not diversified enough. Although the modern enterprises can recruit through more and more channels such as networks, an executive search firm, job fairs, campus recruitment, advertising media and so many ways that can provide companies with human resources information, the majority of the companies still choose form as job fairs. However, ac cording to the ‘2007 Human Resource Report’, the percentage of the surveyed companies which have been tried to recruit through network was 35%, which was 12% higher than that of the year 2006. Secondly, the technologies during the recruitment that the companies use are still in a growing stage. Only half of the enterprises plan to use professional test tool to find suitable staff. Ways like knowledge test, psychological test and presentation are introduced in China recently and are welcomed.The motivation in China is at a developing stage. Most Chinese companies have motivation strategies. Quite a few of them prefer to choose short-term and directmotivating strategies like paying. At present, China has 70% of the enterprises in accordance with different types of personnel to set different pay scales (Zhao Yin, 2007). Paying is a common kind of economic motivation. Paying incentives for executives directly show in their steady growth of income - wages, which is very intuitive. However, with the raise of exe cutives’ social status and overall ability, material and money are no longer the key point of motivation. Research from China Database, one of the most authority databases, show that 19.6% of the surveyed enterprises use virtual equity of the company as the long-term motivation methods and 18.9% of them use the form of giving share options as the long-term motivation, while 78.2% of the enterprises have not implemented the long-term motivation. As one of the ways to motivate staff, long-term also includes creating a platform for employees which may attract employees since they can exert their abilities fully. Question 3As the functions of human resource have changed since the 21st century, challenges are coming to the human resource managers in China. For China is still in the exploring stage mentioned in question 2, the challenges should be more than those in developed human resource management countries. In the information era, the economic era and the knowledge, the challenges for Chinese HRM managers are mainly from these three fields.The first challenges for HRM is the changing role of organizations from the Industrial Age to the Information Age. Work performed in factories by machines is being replaced by work in offices or at computer terminals. And instead of working with things, people increasingly work with ideas and concepts. Information and knowledge have replaced manufacturing as the source of most new jobs. Thus, taking charge of thousands of workers in a factory is not the typical functions of modern human resource managers. Although the numbers of employees may decrease, but the extent of difficulty will not decrease since employees are more knowledgeable and informative.Like the popular saying nowadays ’The only thing that doesn’t change is change’, with the development of the technologies, tools that human being use speed up thepace of people’s life. Thus the second challenge which may face the human resource manager is the abilities to deal with uncertainty and ambiguity. Static, permanent organizations designed for a stable and predictable world are giving way to flexible, adaptive organizations more suited for a new world of change and transformation. Emphasis on permanence, tradition and the past is giving way to creativity and innovation in the search for new solutions, new processes, and new products and services. Maintaining the status is less important than a vision of the future and the organization's destiny. We are used to dealing with certainty and predictability. We need to become accustomed to dealing with uncertainty and ambiguity.The next challenges will be the ability of HR managers to adapt from muscular to mental work (Alexandria, 1997). Repetitive physical labor that doesn't add value is increasingly being replaced by mental creativity. Routine and monotony are giving way to innovation and a break with tradition. In the past, people were considered to be merely workers, an old concept that associated people with things. Now people are considered purveyors of activities and knowledge whose most important contributions are their intelligence and individual talents. We are used to dealing with physical, repetitive manual labor; we need to become accustomed to dealing with mental, creative, and innovative work.What is more, another problem that may challenge HR managers in China is to organize employee to finish projects from solitary to collective activity (FangCai, 2005). With the rising difficulty of complex and technology, it is almost impossible for only one person to finish a project. Thus teamwork is supplanting individual activity. The old emphasis on individual efficiency (on which the total efficiency of the organization depended) is being replaced by group synergy. It's a matter of multiplying efforts, rather than simply adding them. We are used to individualized, isolated work; we need to change to high-performance teamwork. Thus the function of human resource managers is to offer the company the suitable person and coordinate the relationship among the team, especially in China, a country that highlights relationship and harmony very much.ConclusionThis article first analyses the changed functions of human resource management nowadays. In terms of the staff-company relations, a trend of closer and humane relationship between staff and companies emerges. The model of HR outsourcing is showing its strong competitiveness and may become one of the main way that HR management to use. Secondly, this article states that China today still stays in the exploring stage of human resource management. The uncompleted HRM system building, the single form of recruitment, the growing interview technologies and the lack of long- term motivation in Chinese enterprises, all these facts shows that China has a long way to go in the development of HRM. Thirdly, Challenges for HRM managers in China are tough and numerous. Changes from the Industrial Age to the Information Age, stability to change, muscular to mental work lead the challenges for Chinese HRM managers. To sum up, it is a long way to go for the development of human resource management in China.人力资源管理在中国的发展导言随着二十一世纪的到来，人力资源管理作为一个相对较新的管理问题，扮演了一个越来越重要的作用在当今的商业中。
人力资源战略与变革外文文献翻译中英文
外文文献翻译原文及译文（节选重点翻译）人力资源战略与变革外文文献翻译中英文文献出处：Handbook of Human Resources Management, 2015, pp 1-18 译文字数：5800多字英文Human Resources Strategy and Change: Competence Development in aChanged EnvironmentMichiel BergAbstractBuilding competence in a changing environment is a journey. It is a journey where it is essential to have communicated and envisaged a picture of the destination. The details of this envisaged picture will look different probably upon "arrival" at the end of the journey. However, communicating the destination is essential. It helps employees to understand what the direction is. It helps employees and managers to use existing competencies along the way. Moving ahead very often demonstrates unexpected strengths in colleagues one has not been aware of. Moving ahead with a plan can also show the team their current level of competence and the desired state of competence. Explaining and talking about these differences may often prove not to be that easy and clear for many involved.A changing environment shows also weaknesses of current practices, processes, and services. It requires strong managerial skills to keep discussions having a focus on the future and preventing these discussions to turn into complaint sessions of past events. Human Resources practices and processes are executed in a triangle of employees, managers, andHuman Resources. Therefore, building competence requires strong and dedicated involvement from these three groups of participants. Competence building is most effective when learning happens during day-to-day work events and the collective and individual learning has a meaning: something "tangible" will be achieved and recognized.Keywords: Competence building, Change management, Human resource management, Process analysis, Change program, HR processes IntroductionThis case study is about a response by the Human Resources Department of a major financial institute in the Czech Republic to the changing world of customer behavior, customer service, financial market crises with its impact on the country's economy, and social and welfare systems. The financial institution (hereinafter, bank) has been established almost 200 years ago and is for decades the major retail bank in the Czech Republic. The mission of the bank has been — and still is — "to help individuals and companies build a financial future fbr them.,^ The bank has for decades played an enormous role in the development of the social infrastructure that enables individuals and companies to take charge of their own future. This balance between social and individual CQ company responsibility is an exciting challenge for the bank.Two years after the financial crisis in 2008, the bank has seen itself confronted with a society where companies notice severe drops in their revenues. Across Europe governments and companies cut back theirspending. The decrease in revenues put pressure on wages for employees and reorganizations led to higher unemployment rates. This in turn led to lower tax income for governments and higher expenditures for keeping a certain level of social welfare.In the banking industry, competition has been increasing. eBanks gain a strong market presence in certain market segments. Contrary to regular retail banks, eBanks provide their services to customers primarily through the Internet and mobile technology; eBanks typically do not have an extensive network of branches. Consequently, these eBanks deploy a customer service infrastructure at a significantly lower cost level (due to, e.g., no expensive buildings to maintain and no staff needed for these branches) than the traditional retail banks can achieve. The traditional retail banks see themselves with no other choice than:Investing in the retail branch infrastructure (buildings, more modern customer desks)Investing in new hardware and software technologies (e.g., online banking) while having to maintain a high level of data security in relatively "old" technologiesDecreasing the price levels and at the same time increasing the customer service levels putting profit margins under pressureWhat Was the Problem/Challenge?Questions for the management team of the bank — The Board of Directors of the bank understands competitive measures are required. Formonths in a row, reports on declining customer satisfaction, on declining market shares, and pressures on product and service margins land at the desks of the Board. The overall complexity of the environment asks for deliberate actions. One of the objectives is to build upon the competitive advantages of the bank and improve in relative weak business areas. Another factor further complicates the daunting task. In 2010 a first wave of strong regulatory requirements makes a way through the banking industry (McKinsey 2010) such as:Requirements to significantly improve capital and liquidity situation in a short period of time. An estimated amount of 60 % of currently outstanding Tier 1 capital is required to be added in just 8-9 years.Expected drop in return on equity (ROE) for an average bank by 4 % on ROE levels that have already been under pressure in retail banks.When the results of the analysis are presented to the Board of Directors, the respective line managers are requested to prepare action plans on a business unit level that provide an adequate response to the aforementioned categories.The Human Resources Director discusses the strategic assignment from the Board of Directors with the HR management team. They agree to be in the group of first movers within the bank. One of the reasons why the Human Resources Director wants to be a front-runner is the identification of an extra dimension for Human Resources. The Human Resources Department needs not only to change itself; the department hasas well the chance to support other business units in going through a change process.What Was Our Plan on Solving the Problem or Mastering the Challenge?Situation in the Human Resources Department — The Human Resources Director notices that the Human Resources teams are good in execution of processes. There is a good atmosphere in the department. The internal customers are reasonably satisfied with the Human Resources services that are being provided. However, the Human Resources teams (recruitment, training and development, compensation and labor law) execute services that the business has demanded in past years. Some line managers have started with designing their own Human Resources services and solutions to respond to the changes in the business environment. Often the Human Resources Department is aware of such solutions months after these services have been deployed by the business. In the retail business line, even an own Human Resources department has been created executing recruitment for key positions and designing special training programs. In short, Human Resources is not considered a strong partner for business challenges but rather a department who makes sure the basic needs are fulfilled: timely and accurate run of the payroll, mass recruitment for the retail branch network (searching, selecting, and assessing candidates), and planning and organizing trainings.The focus on execution has led to fragmentation of HumanResources services — services which are being provided in isolation. The recruitment team focuses on delivering as fast as possible candidates for job vacancies. The compensation team delivers compensation data, benefits, and market benchmarks. The training and development team runs a "training factory.,, The teams act very much independent from each other, although they have regular meetings to provide each other an update on what has happened and what is next.An analysis of the work activities shows that the Human Resources department spends about 62 % of its time on administrative, operational, and transactional Human Resources services. Examples of these transactional and administrative Human Resources services are: The Human Resources Director proposes a plan of action to the team which is guided by an external consultant team. The plan is cut into three main phases. The end of each phase does not automatically trigger the next phase. Several requirements are critically assessed and an approval for entering the next phase is to be provided by the Board of Directors.The first priority is to stabilize key processes and services such as recruitment, payroll, and training logistics. The team sees itself confronted with an organization in change, and for the Human Resources Director, it is important that during the change program of the Human Resources Department, certain levels of services are maintained. A situation where the business will start complaining about the basics in Human Resources services will further complicate the very challengingassignment. Like the other teams in the bank, the Human Resources team needs to make a change in a changing environment.In a second phase, the Human Resources Director focuses on providing a strategic but limited list of Human Resources priorities. It is better to deliver a few projects excellently than having many projects in a never-ending process. Focus on a few projects also allows for having a continuous stream of quick wins and periodically the celebration of a major achievement. In this phase a clear split between a team working on setting the framework for (strategic) Human Resources direction based on the bank's strategic choices and a team working on the execution of Human Resources practices (e.g., staffing, performance feedback, personal experience, and career management and learning). The latter team shows and highlights what "happens" in the bank and what managers effectively do (Randall and Schuler 2007).In the third phase, the Human Resources Director sees a continuation of phase two based on efficient and effective processes and a continuous delivery on agreed strategic priority items. The third phase has a focus on putting Human Resources as a strategic partner for the business from a people perspective. As a strategic partner, HR can continuously support the development of people, advice and coach line managers in people management skills, and adapt together with the business to Human Resources services — instead of adapting Human Resources services based on Human Resources expertise.There is another component in the change program the Human Resources Director realizes that requires full attention. The whole change program will have a major impact on the job roles, skills, and competencies of the Human Resources employees. The Human Resources Director decides to use the change model of John P. Kotter (1996). She wants the employees to realize what it means to build new and strengthen competence in an environment where change is ubiquitous.What Was the Real Outcome?Staffing for competence building — The selection process is considered a critical step in the competence building for the Human Resources services delivery model. The selection process focuses on identifying the current level of competencies of the candidates and the potential these candidates have. Each candidate (both internal and external) for a Human Resources business partner job position goes first through a whole-day assessment center. Those candidates that pass the assessment center are put through interviews with a senior line manager and with a member of the Board of Directors. Each Human Resources business partner gets a personal development plan that is based on the feedback gathered throughout the selection process. The personal development plan focuses on behaviors and soft skills such as communication, negotiations, giving presentations, team cooperation, conducting constructive conversations, and interviews. The personal development plan is based on the 70-20-10 concept in learning:Seventy percent from challenging job assignmentsTwenty percent from colleagues, peers, and superiorsTen percent from formal learning courses (online, class room)A first assignment the Human Resources business partners (HRBPs) get is to introduce themselves to the respective business divisions and together with the business develop a working agenda with concrete objectives and action steps. This working agenda is discussed with an assigned mentor from the business line. The personal development plan is prioritized based on the working agenda. Important in the competence building is the exposure to situations where the HRBP uses the competencies and experience gained so far. Deliberately a decision is made to have the HRBP deal with all Human Resources and personnel matters concerning the employees and line managers. The Human Resources Director remains responsible for the Board of Directors. The HRBPs are exposed to challenges such as negotiating employment contracts with line managers, preparing a reorganization plan for the business divisions, and achieving buy-in for implementing new or changed Human Resources services and processes in the business divisions. Exposure to and responsibility in these situations provides a learning situation when these situations are continuously evaluated. Such continuous evaluation is possible when all parties involved treat each other with respect, is honest and constructive, and is open to receive feedback. After a couple of months, a difference in competencedevelopment between the HRBPs is observed. One of the factors that led to this difference has been the acceptance of the feedback received and the willingness to actively work with the feedback. Another factor that is noticed is whether the line managers accept feedback from HRBPs on what they actually do in day-to-day business.A similar approach to selecting HRBPs is used for recruiting employees for the Center of Competence. Candidates go through a whole-day assessment center where they are asked to demonstrate skills in strategic Human Resources analysis, bringing concepts and practices from international human resource management to a realistic and pragmatic Human Resources service for the bank, and ability to lead functional teams without hierarchical responsibilities. The candidates that pass the assessment center have a further interview with the Head of the Competence Center and the Human Resources Director. Also, the employees in the Center of Competence get a personal development plan.Demonstrate competence through processes and services — The team is using the Human Resources process data gathered during the development of the business case which is one of the input materials for new or updated Human Resources processes and services. Another input the team uses is process design examples of companies that already have implemented the HR business delivery model based on competence centers, Human Resources business partners, and a centralized center for personnel services and administration. The team selects those companiesthat have such a model for several years in place. An observation that is made is that many of these processes and practices — those that are lying now on the table — actually work though there are some key differences in how the same processes (e.g., recruitment, performance management, compensation management) are practiced. During the redesign of the processes and services, the team keeps in mind the following saying: "best principles help in catching the right wave, not per se the best practices.,5Processes and data are part of the infrastructure of providing effectively Human Resources services as well as managers and employees practicing people management principles. Some of the processes rely on speed, observation ability, and high volumes (e.g., mass recruitment for the retail branch network). The payroll process relies on data accuracy, 4-eye principles, high volumes, and data input dependencies. An effective performance and development management process is characterized for example by regular and ongoing communication, respect, and ability to gain experience.The team discusses the principles for each of the processes with the business. A difficulty in designing many of these processes has been the gap between desired state, current state, and "what is actually possible to achieve.,5 Human Resources processes and services that support a desired state but cannot be executed or practiced miss their purpose. Often it happens that such processes and services are becoming a hygiene conflictbetween Human Resources and managers. The dirt is getting back on the table as a discussion between Human Resources and managers over and over again. What happens regularly then is that Human Resources and managers do not discuss the purpose anymore but instead focus on side details and on complaining toward each other. Also, other people and Human Resources topics are then often not discussed anymore as each conversation tends to start with complaints. Therefore, the team makes an effort to keep the redesign of the process as realistic as possible. Mature and stable processes are selected for a first redesign.The recruitment department faces the challenge of mass recruitment for the retail branch network and specific and nonstandard recruiting for open job positions for staff functions and senior management positions. One of the limiting factors in execution is that the assessment centers for selecting candidates for the retail branch network in ten different locations are dispersed over the entire country, whereas the recruitment team is centralized in the capital city. The team does have a mobile phone with basic functionality but lacks the software infrastructure and smartphone and laptop technology to work effectively while traveling to one of these assessment center locations. There is no possibility to invest significantly in software and hardware improvements to support the desired situation. Hence, the team identifies the restrictions in the work environment, the business needs of the management for recruiting services, and the labor market situation. The recruitment team makes thedifficult decision to keep three from the ten assessment center locations. The business reacts in first instance negatively as they fear they will lose access to possible good candidates. The result is that three bases for assessment centers are equipped that are easily to be reached by public transport and car. Further, based on demand two other locations are selected where ad hoc an assessment can be organized. Rather quick several benefits from this decision bear fruit, such as:Competence of logistics of materials and people (candidates, managers, recruiters) is less complex providing a boost in quality (documents are printed and available on the location, assessors are present, candidates are present on the date and location they are expected).Travel time for recruiters is significantly reduced leading to less overtime hours, better accessibility for candidates and managers, and more time for building an internal and external network. The ability to build and maintain a network is a critical technical competence for recruiters.Sufficient amount of candidates per location to allow for better connection between workforce planning and staffing (building a pipeline of candidates) leads to an improvement in the indicator time to fill a vacancy.The assessment center locations can also be used for trainings, which decrease the cost for the bank significantly.The training and development department consists of three teams. One team is responsible for the logistics and administration of all training events. A second team is responsible for coaching and design of trainings for staff functions. The third team executes the more soft-skill trainings for the retail branch network. The retail business also has a team for training and development. This team focuses more on training the hard skills such as product knowledge and software trainings. Retail branch employees provide feedback that sometimes conflicting information is provided leading to confusion. Also, there is an imminent conflict between these two training and development teams on who provides which kind of trainings and training services. During the workshop sessions on designing the processes and services in the area of training and development, the decision is made to merge the two training teams that serve the retail branch network. The new department is positioned under the Head of Retail Business Development with a functional dotted line to the Head of Learning and Leadership Development in the Human Resources Department. After a period of getting to know each other, these two teams notice that by combining their strengths, they are able to provide much more interactive learning situations than before. The new team has now the capacity to develop and offer a much more improved blended learning environment combining aspects of on-the-job learning with peer coaching and with technical product trainings during a class room session.What Are the Lessons Learned?How to learn surfing — "What can be done when wanting to learn surfing on open water?"Learning how to manage competence building can be a life-changing experience. Consecutive actions are to be performed in a structured way to allow for feedback, observations, and reflection. Important has been as well that from the start a dialogue takes place on the desired level of Human Resources competence. The bank did not want a world-class Human Resources team; it wanted a Human Resources team that can identify Human Resources solutions and act upon business priorities and needs. Common understanding or at least awareness of what to achieve is essential in building competence.Choose the right competencies to learn first. It is easier to build upon strengths then to try and reach for something (relatively) unknown. Whenever the Human Resources employees take their strengths as a starting point, the learning experience is progressing. When going for unknown skills without too much guidance, the learning process was slowed down. During the entire competence building journey, the Human Resources Director always has tried to find colleagues in business or experts from outside the organization to keep competence building of Human Resources employees at a realistic stretch. Indeed, trust, respect, belief, and constructive feedback are important elements in this process of competence building.The same approach applies for building competence on process or service level. Take those Human Resources processes and services that are mature and stable.Start with piloting changes in small business events before reaching out to the entire organization. Using selective business managers in the competence building process has helped Human Resources to pilot Human Resources processes and practices. Also, assigning business managers to Human Resources business partners and specifying learning actions along a working agenda have supported the competence building on a personal level. Employees have to learn to stand on their feet in various situations.译文人力资源战略与变革：在变化的环境中的能力发展米歇尔•伯格摘要在不断变化的环境中建立能力是一个过程。
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人力资源中英文文献
在日益全球化的时代背景下，人力资源管理也变得愈发重要。
人力资源（Human Resources）部门在组织中负责管理与员工相关的一系列事务，如招聘、培训、绩效管理、福利等。
由于人力资源管理方式的差异，很多相关的学术研究和文献都是以中英文形式出现的。
本文将介绍一些关于人力资源管理的中英文文献，并讨论它们对于人力资源领域的重要性。
1.《人力资源管理对组织绩效的影响研究》
这篇中文文献研究了人力资源管理对组织绩效的影响。
根据研究结果，良好的人力资源管理实践可以显著提高组织的绩效水平。
文章指出，人力资源管理的方面包括员工招聘、培训与发展、薪酬与绩效管理、员工参与度等等。
通过合理的人力资源管理，组织可以有效地提高员工的工作满意度和组织认同感，从而推动组织的整体绩效。
2. "The Impact of Human Resource Management on Organizational Performance"
这篇英文文献也研究了人力资源管理对组织绩效的影响。
研究结果与上述中文文献相似，表明优秀的人力资源管理实践可以改善组织绩效。
该文提出了一些关键的人力资源管理实践，如员工参与度、激励机制、培训与发展等。
研究者通过实证分析发现，在这些方面表现优异的组织通常会取得更好的绩效，并具备更高的竞争力。
通过比较以上两篇文献，不难发现中英文文献在研究内容上有一定的契合度。
无论是在中文还是英文研究中，都认同了良好的人力资源管理对于组织绩效的积极影响。
同时，这些文献也为人力资源管理的实践提供了指导和参考，提醒了人力资源部门在日常工作中应注意的方面。
3.《人力资源管理在全球化背景下的挑战与机遇》
虽然人力资源管理的重要性越来越被企业所认可，但在全球化的背景下，也面临着一些新的挑战。
这篇中文文献对于全球化时代下的人力资源管理进行了系统探讨。
全球化背景下的人力资源管理需要更加注重多元化，包括多国籍员工的管理、跨文化沟通以及全球人才招聘与发展等方面。
同时，全球化也为人力资源管理带来机遇，如跨国合作带来的资源共享和知识转移，以及面临多样性挑战时的创新思维。
4. "Challenges and Opportunities for Human Resource Management in the Global Context"
这篇英文文献对于全球化背景下的人力资源管理面临的挑战和机遇进行了研究。
在全球化的背景下，人力资源管理需要适应多元文化、多国籍员工以及不同法律法规等方面的差异。
同时，全球化也为企业提供了更广阔的招聘渠道和更全球化的才能储备，从而提供了更大的发展机会。
综上所述，全球化背景下的人力资源管理需要具备跨文化的能力，合理应对挑战并把握机遇。
通过以上两篇文献的对比，我们可以清晰地了解到人力资源管理在全球化时代的重要性和挑战。
中英文文献的研究成果为人力资源管理
提供了理论依据和实践指导。
无论是中文还是英文，这些文献都提醒我们，在人力资源管理中，我们需要注重员工的培养与发展、完善的绩效管理和全球化时代的多样性挑战等。
只有通过不断学习和适应，我们才能够更好地应对各类人力资源管理问题，并推动组织的长期卓越发展。