服务英语
客房服务英语100句
Housekeeping (客房服务英语)1．Housekeeping．May I come in？我是客房服务员，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty．很抱歉您的水壶空了。
6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours？你能不能过3小时再来整理？9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you？您还有什么事要我做吗？15．I'm always at your service．乐意效劳。
饭店服务英语三百句
Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词：掌握常用预订句型，能够顺利帮客人完成预订。
详细描述
1. 确认客人需求：使用礼貌用语，询问客人姓名、房间类型、入 住时间和离店时间。
2. 提供房间类型：根据客人需求推荐合适的房间类型，并告 知价格和优惠政策。
3. 确认预订信息：重复客人的预订信息，并请客人确认。
4. 提供联系方式：礼貌地告诉客人预订已经完成，并留下 自己的联系方式，以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词：提供高效、准确的电话总机服务，确保客人需求得到 及时解决。
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02
详细描述
1. 接听电话：礼貌地接听电话，并询问客人需求，如转 接、留言等。
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2. 提供帮助：根据客人需求提供相应的帮助，如联系相 关部门、安排车辆等。
关于客户服务的英语作文120词
关于客户服务的英语作文120词全文共6篇示例，供读者参考篇1Customer Service: A Key to HappinessHi there! My name is Emily, and I'm 10 years old. Today, I want to talk to you about something really important – customer service! You might be wondering, "What does a kid know about customer service?" Well, let me tell you, I know a lot!You see, customer service is all around us, and it plays a huge role in our daily lives. Whether we're buying a new toy, going to a restaurant, or even just asking for help at the grocery store, we're constantly interacting with people who provide customer service. And let me tell you, good customer service can make all the difference in the world!I remember this one time when my family went to a restaurant for my birthday dinner. We were all excited, but things didn't start off so great. The waiter seemed grumpy and didn't really pay much attention to us. He got our orders wrong, and he wasn't very friendly. It was kind of putting a damper on the whole evening.But then, something amazing happened. The manager noticed that we weren't having a good time, and she came over to our table. She apologized for the poor service and made sure that our orders were corrected. She even brought me a special dessert with a candle on it, and she sang "Happy Birthday" to me! Suddenly, the whole experience turned around, and we left the restaurant feeling happy and satisfied.That's the power of great customer service! It can take anot-so-great situation and turn it into something wonderful. When someone goes out of their way to make you feel special, it really makes a difference.But customer service isn't just about restaurants. It's everywhere! Think about the last time you went to the store to buy a new toy. If the person at the cash register was friendly and helpful, it probably made the whole experience better, right? Or what about when you called your cable company to get help with your TV? If the person on the other end of the line was patient and took the time to explain things clearly, it probably made the whole process a lot less stressful.Customer service is all about making people feel valued and appreciated. It's about going the extra mile to make sure that someone's needs are met and that they have a positiveexperience. And you know what? It's not just the people providing the service who benefit – it's everyone involved!When businesses provide great customer service, they create happy customers who are more likely to come back and tell their friends about their positive experiences. And happy customers mean more business, which is good for everyone!So, you see, customer service is super important. It's the key to creating happy, satisfied people, and it's something that we should all strive for, no matter what we do or where we work.As for me, I'm going to make sure that I always treat people with kindness and respect, whether I'm at school, at the park, or anywhere else. Because you never know when a small act of kindness or great customer service can turn someone's day around and put a smile on their face.So, the next time you're out and about, take a moment to notice the customer service around you. Appreciate the people who go out of their way to make your experience a great one, and remember to pay it forward by treating others with the same kindness and respect.Customer service is the key to happiness, my friends! Let's all do our part to make the world a little bit better, one friendly interaction at a time.篇2Customer Service Is Really Important!Hi there! My name is Timmy and I'm going to tell you all about why customer service is so super important. I learned about it in school the other day and I thought it was really interesting.Basically, customer service means being nice and helpful to people who are buying things from a store or business. It's how employees treat the customers who come into their workplace. Good customer service makes people feel welcome and happy when they go shopping or get a service done.I think customer service is important for a few reasons. First of all, it's just good manners! If someone comes into your store, you should smile, say hello, and ask if they need any help finding anything. It makes them feel respected instead of ignored. Nobody likes feeling ignored when they go somewhere to spend their hard-earned money.Secondly, good customer service brings more customers back in the future. If you have a great experience somewhere because the staff was friendly and took good care of you, you'll probably want to go back there next time you need that product or service. But if the employees are mean or unhelpful, you definitely won't want to go back! You'll take your business elsewhere instead.My dad owns a hardware store and he always tells his employees to give amazing customer service. He says to greet every customer with a smile, offer to help them find what they need, answer their questions politely, and thank them for shopping there. He knows that's what keeps customers coming back year after year. If the staff was rude, people would just go to a different hardware store down the street instead.Good customer service is also important for businesses that want to get more customers through word-of-mouth. If you have a great experience somewhere, you'll probably tell your friends and family about it. "You have to go to Mike's Pizza, they have the nicest staff ever!" But if the service is terrible, you'll tell people that too and warn them to stay away. Bad customer service spreads fast through word-of-mouth.I got a cool example of amazing customer service just last week. My mom took me to get a haircut at a kids' hair salon. I was feeling a little nervous, but the stylist made me feel so comfortable and calm. She was really friendly, let me pick the haircut I wanted, and made jokes to make me giggle through the whole haircut. Afterward she put a cool sticker on my shirt and gave me a lollipop! My mom was so impressed that she left the stylist a really big tip. She said we'd definitely be coming back because of the excellent customer service.So in conclusion, customer service is super important for businesses if they want to keep their current customers, attract new customers, and get good word-of-mouth recommendations. It's about being polite, friendly, helpful, and making people feel welcome. If a business has bad customer service, people will go somewhere else instead. Nobody wants to get ignored or treated rudely when they're spending their money! Customer service is the key to keeping customers happy and coming back again and again.篇3My Experiences with Customer ServiceHave you ever had a really good experience with customer service? Or maybe a really bad one? I've had quite a few experiences with customer service, and I want to share some of them with you.One time, my family went to a nice restaurant for my little brother's birthday. The waiter was really friendly and attentive. He kept checking on us to make sure we had everything we needed. When my brother spilled his drink, the waiter quickly cleaned it up and brought him a new one without us even asking. He also sang "Happy Birthday" to my brother and gave him a free dessert. We all left feeling happy and satisfied with the amazing service.Another time, my mom ordered something online, but when it arrived, it was the wrong item. She called the company's customer service number, and the person who answered was very rude and unhelpful. They didn't seem to care about fixing the problem and just kept saying it was my mom's fault for ordering the wrong thing. My mom had to argue with them for a long time before they finally agreed to send the correct item and take back the wrong one. It was a really frustrating experience.At my school, the cafeteria ladies are always so nice and friendly. They greet us with a smile every day and make sure wehave everything we need for our lunch. One time, I accidentally dropped my tray on the floor, and one of the ladies quickly cleaned it up for me without making me feel bad about it. They really go above and beyond to make sure we have a good experience.I've also had some good experiences at stores like the toy store and the bookstore. The employees are usually happy to help me find what I'm looking for and answer any questions I have. They make shopping fun instead of just feeling like a chore.On the other hand, I've been to some stores where the employees seem really bored or annoyed when I ask for help. They act like I'm bothering them, which makes me feel uncomfortable and not want to shop there anymore.In my opinion, good customer service is all about making people feel welcome, valued, and taken care of. It's about going the extra mile to make sure the customer has a positive experience. Bad customer service is the opposite – it makes people feel unimportant, frustrated, and like their business isn't appreciated.When I grow up, I want to work somewhere that values good customer service. I would treat every customer with kindness, respect, and patience. I would go out of my way to help themfind what they need and make sure they leave feeling happy and satisfied. Good customer service makes such a big difference in how people feel, and I want to be a part of spreading that positivity.Overall, I've had a mix of good and bad customer service experiences. The good ones really stand out in my mind and make me want to continue supporting those businesses. The bad ones, on the other hand, make me not want to go back to those places. I hope more businesses will focus on training their employees in good customer service skills, because it truly does make a huge impact!篇4Customer Service: A Day in the Life of a Grocery Store WorkerHi there! My name is Timmy, and I'm 10 years old. Today, I want to tell you all about customer service and what it's like working at a grocery store. You see, my aunt Jessica is a manager at the local supermarket, and sometimes I get to tag along with her to learn about her job. It's really neat!So, what exactly is customer service? Well, it's all about helping people who come into the store – the customers.Whether they need help finding an item, have a question about a product, or just need a friendly smile, it's the job of the grocery store workers to make sure the customers are happy and get what they need.One of the most important things my aunt taught me is that you have to be really patient when dealing with customers. Some people can get grumpy or frustrated, especially if the store is crowded or they can't find what they're looking for. But no matter what, you have to stay calm and polite. Aunt Jessica says that a smile and a kind word can go a long way in making someone's day better.Another big part of customer service is being knowledgeable about the store and the products. The workers have to know where everything is located, what's on sale, and be able to answer questions about ingredients or how to cook different foods. My aunt is like a walking encyclopedia when it comes to the grocery store!I got to see customer service in action when I shadowed one of the workers, a nice guy named Miguel. He was so friendly and helpful to everyone who came through his line. Even when someone was being a little grumpy, Miguel just kept smiling andbeing polite. He made sure to bag everything carefully and wish each customer a great day.But customer service isn't just about being nice to the people who come into the store. It's also about working well as a team with your coworkers. The grocery store is like a big machine, and everyone has to do their part to keep things running smoothly. If one person slacks off or gets grumpy, it can mess up the whole flow.I saw this firsthand when there was a big spill in one of the aisles. Right away, a few workers rushed over to clean it up quickly and safely, while another went to grab some "Wet Floor" signs to warn customers. They all worked together like awell-oiled machine, and before I knew it, the mess was gone, and it was like nothing had happened.One of the coolest things I got to do was help out with restocking the shelves. It's a lot of hard work, but it's so important for making sure the customers can find what they need. Plus, it's kind of like a game, trying to make everything look nice and organized on the shelves.At the end of the day, customer service is all about making people feel welcome, respected, and taken care of. It's about going the extra mile to help someone out, whether that's findingthe perfect avocado for their guacamole or just sharing a friendly conversation while they're checking out.Being a grocery store worker seems like a tough job sometimes, but my aunt and her team make it look easy. They're like superheroes, making sure everyone who comes through those doors has a great experience. Who knows, maybe customer service will be my calling one day too!篇5Customer Service: The Key to Keeping Customers HappyHi there! My name is Emma and I'm going to tell you all about customer service. It's a really important thing that businesses need to get right if they want to keep their customers happy and coming back.So what is customer service exactly? Well, it's all about how a company treats its customers. It's the experience you have when you go to a store, call them on the phone, or even just visit their website. Good customer service means the people working at the business are friendly, helpful, and make you feel special.I'll give you an example from my own life. Last week, my mom took me to my favorite restaurant for my birthday dinner.The waitress was so nice! She had a big smile, remembered our orders without writing them down, and even brought me a free sundae with a candle in it for dessert. That's excellent customer service.On the other hand, I've also had some pretty bad experiences with customer service before. Like the time we went to the movies and the teenager working at the snack bar was really rude and acted like we were bothering him just by ordering popcorn. No thanks! That's not the way to treat customers.Why is good customer service so important? Well, think about it this way - if you go somewhere and the people are mean or unhelpful, you probably won't want to go back there again. But if the workers are nice and make you feel good, you'll be a lot more likely to return and maybe even tell your friends about that business too.Companies should really care about customer service because keeping customers happy is how they make money and stay in business. It's so much easier to keep the customers you already have rather than having to find new ones all the time.There are lots of ways businesses can provide good customer service. Having friendly, well-trained employees is key. They need to listen to customers, be polite, solve any problems,and just generally make people feel valued. Things like returning products easily, quickly answering questions, and going the extra mile to help out also make a big difference.Good customer service isn't just for in-person businesses either. Online stores, apps, even just having a website with clear information - all of those things need to be easy for customers to use and get help if they need it. Nobody likes frustrating technology or feeling confused when trying to buy something.At the end of the day, good customer service comes down to treating people well and really caring about meeting their needs. It's such a simple thing, but it means everything when you're trying to run a successful business that keeps customers coming back again and again.So there you have it, my thoughts on why customer service matters so much! Remember, whether you're working at a lemonade stand or one day running your own big company, always treat your customers like royalty. A smile, some patience, and going above and beyond can go a very long way.篇6What is Customer Service?Customer service is something I'm still learning about, but it's really important for any business or organization. It's all about how you treat the people who use your products or services - your customers! Good customer service can make people want to keep coming back, while bad customer service can drive customers away.The Basics of Good Customer ServiceThe core of good customer service is being friendly, polite, and helpful to customers. This means greeting them with a smile, using a cheerful and positive tone, and doing your best to understand and address their needs or concerns. Listening carefully to what the customer is saying is key.It's also important to provide accurate information, admit if you don't know something instead of guessing, and follow through on any commitments you make. Customers appreciate honesty and reliability.Going Above and BeyondReally great customer service takes it a step further by exceeding expectations. This could mean offering personalized advice or recommendations, remembering a customer'spreferences, or simply taking some extra time to make sure they are completely satisfied before ending the interaction.Little touches like these show you truly value the customer's business and experience. It creates positive feelings and memories that encourage loyalty.Dealing with Difficult SituationsNot every customer interaction will be rosy, of course. Sometimes customers may be frustrated, impatient, or even rude. The best approach is to stay calm, respectful, and professional no matter what. Really listen to their concern, apologize sincerely for any mistakes or inconveniences, and do your best to find a fair solution.Losing your cool or arguing rarely helps. But if you handle a tough situation gracefully, the customer may end up being impressed by your poise and commitment to making things right.Why Customer Service MattersYou might wonder why customer service is such a big deal. The main reason is that keeping customers happy is crucial for any business that wants to stay successful over time. Plus, happycustomers tend to tell others about their positive experiences, which brings in new customers through word-of-mouth.On the other hand, poor customer service leads to complaints, negative reviews, and lost business as unhappy customers take their money elsewhere. No smart business can afford to ignore customer service!My Customer Service ExperiencesI try to always practice good customer service myself, like when I'm running a lemonade stand or doing yard jobs for neighbors. I've learned that being patient, friendly, and going the extra mile really does pay off in happy "customers" who are excited to come back.I've also been on the receiving end of customer service a bunch of times, like when my family goes out to eat or shops for new shoes. A cheerful, attentive employee who seems to genuinely care about making sure we're satisfied definitely makes a big positive impression! It keeps us coming back to that same place.In contrast, I remember feeling really frustrated once when an employee was curt and impatient while helping us. Theymade it seem like they didn't care at all about our needs as customers. Needless to say, we didn't return to that business.Overall, I think customer service is a vital skill for any line of work that involves interacting with others. Putting some thought and effort into providing excellent customer service can go a long way towards success and happy customers. Those are just my thoughts as a kid, but I'll keep learning more as I get older!。
客房服务英语100句
Housekeeping (客房服务英语)1．Housekeeping．May I come in我是客房服务员，可以进来吗2．When would you like me to do your room，sir您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty．很抱歉您的水壶空了。
6．May I do the turn-down service for you now现在可以为您收拾房间了吗7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours你能不能过3小时再来整理9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark．Would you like me to draw the curtains for you天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you您还有什么事要我做吗15．I'm always at your service．乐意效劳。
业务服务 英语
业务服务英语本篇文章将为您介绍关于业务服务方面的英语表达。
无论是商业合作还是客户服务，业务服务是任何公司的重要组成部分。
让我们一起来学习一些常用的商务英语短语和词汇，以更有效地与客户和合作伙伴沟通。
1. 服务水平 (Service level)服务水平是指公司向客户提供的服务质量水平。
我们可以使用以下短语来描述不同的服务水平：- 高水平服务 (High-level service)- 优质服务 (Quality service)- 一流服务 (First-rate service)- 低水平服务 (Low-level service)- 差劲服务 (Poor service)- 糟糕的服务 (Terrible service)2. 合作伙伴 (Partners)合作伙伴是指与我们公司有业务往来和合作的其他公司或机构。
以下是一些常用的短语：- 我们的合作伙伴 (Our partners)- 我们的商业伙伴 (Our business partners)- 我们的供应商 (Our suppliers)- 我们的客户 (Our clients)3. 产品和服务 (Products and services)产品和服务是任何公司的核心业务。
以下是一些与产品和服务相关的短语：- 我们的产品 (Our products)- 我们的服务 (Our services)- 产品和服务的质量 (Quality of products and services) - 产品和服务的价格 (Price of products and services)- 产品和服务的范围 (Range of products and services)4. 客户服务 (Customer service)客户服务是保持客户满意度的关键所在。
以下是一些与客户服务相关的短语：- 客户服务热线 (Customer service hotline)- 客户服务部门 (Customer service department)- 客户服务专员 (Customer service representative)- 客户满意度调查 (Customer satisfaction survey)- 解决客户问题 (Resolve customer issues)5. 商业合作 (Business cooperation)商业合作是指两个或多个公司为了达成共同利益而合作。
服务英语
受理点餐
受理点餐 Taking order
问候客人 Greet the guest. 呈上菜单，请客人慢慢看 Present the menu 问客人是否可以点菜了 Asking the guest whether they want to order now. 记录客人点的菜 Record guest’ order. 问清楚某些菜的具体要求 Specify the request of the order. 重复客人所点的东西并问客 人还有没有其他需要 Repeat the order . And ask if there’s anything else the guest want.
点菜过程中的特殊情况处理 Handling special occasion while taking order
1.客人需要的菜需要长 时间准备，应提前知会 （information）给客人 I’m afraid the …will take some time to prepare. The ..will take about 15 minutes to make, would you mind waiting? 没有听清楚客人点的菜， 应礼貌地问清楚： Excuse me, could you say it again? Could you please repeat it again? 礼貌用语中的“语言困 难”部分的用语
记录客人点的菜 Record guest’ order
客人点菜时一般会这么说： I will have.. I will take.. Please bring me.. I want..
问清楚某些菜的具体要求 specify the request of the order
常用餐饮服务英语100句
常用餐饮服务英语99句1.Welcome to our hotel. 欢迎到我们的酒店来！2.Good night. 晚安（晚间告别用）3.have a good rest. 祝您休息好！4.See you later (tomorrow). 以后（明天）见！5.Hope to see you again soon. 希望不久再见到您！6.Have a good time. 祝您过得愉快！7.We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！8.Plea se don’t leave anything behind.请不要遗忘你的东西。
9.Watch your step! 请走好！10.We wish you a pleasant journey. 祝您旅途愉快！11.Have a nice trip! 一路平安！12.All the best! 万事如意。
13.Take care! 多保重！14.Good luck! 祝您好运！15.Thank you for coming. 谢谢您的光临。
16.I’m very grateful to you. 非常感谢您。
17.It’s very kind of you. 谢谢，您真客气。
18.You are (most) welcome. 不用谢，不用客气。
19.Not at all. 不用谢。
20.My pleasure.(or with pleasure) 很高兴能为您服务。
21.Glad to be of service. 很高兴为您服务。
22.At your service .乐意为您效劳。
23.I’m sorry. 很抱歉。
24.Excuse me. 对不起。
25.I’m terribly sorry. It’s my fault.非常抱歉，那是我的过错。
26.I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
航空服务日常英语口语
航空服务日常英语口语一、服务service1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu.what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir.here you are.anything more?谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?4.how about the sweet?甜食要不要?5.may i clear up your table now?现在可以收拾您的桌子吗?6.are you going to study there or just for sight seeing?你是去学习还是只去旅游?7.the flight has been delayed because of bad weather.由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard.please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?二、起飞前before take-off1. morning, madam(sir). welcome board!早上好，女士(先生)。
欢迎登机!2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。
酒店服务常用英语
【导语】以下内容由整理发布的酒店服务常⽤英语，欢迎阅读参考！更多相关讯息请关注！称谓：1、直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir,Madam, Gentlemen, Lady, young gentleman.2、间接称谓：the lady with you, the gentleman with you,that lady, that gentleman.问好：1、 Good morning, sir/madam早上好!先⽣/夫⼈。
2、 Good afternoon, sir/madam下午好!先⽣/夫⼈。
3、 Good evening, sir/madam晚上好!先⽣/夫⼈。
4、 How are you today, sir? 回答：Thank you. And you?先⽣，今天⼀切都好吗? 很好，谢谢。
你呢?欢迎：1、 Welcome to the Guangdong Foreign Businessmen Club/Hotel.欢迎光临外商活动中⼼。
2、 Welcome to our restaurant.欢迎光临我们酒店。
3、 We’re glad to see you again.我们很⾼兴能再见到您。
询问/征询：1、 May I have your name, please?请问您叫什么名字?2、 Your initials, please?请问您的名字⾸写字母?3、 May I have your first name?请告诉我您的名字。
4、 May I take your order now?我现在为您下单好吗?5、 May I have your room number?请您告诉我您的房间号，好吗?6、 May I have your signature, sir?……here please.先⽣，请您把名字签这⼉，好吗?7、 May I know who I’m talking with?(打电话时⽤)请问您是哪位?8、 May I ask who is next?请问下⼀位是哪位?9、 May I be of service, madam?请问这位夫⼈，我能为您做些什么?10、 May I recommend our……, sir?先⽣，我能为您推荐我们……11、 May I help you with……madam?夫⼈，我能帮您做……12、 Would you like me to book a ……for you?需要我为您订……13、 Would you like to sit by the window?您喜欢坐在靠窗边的位置吗?14、 Would you like to have a cup of tea?来杯咖啡如何?15、 Is there anything else I can do for you, madam?这⼉需要我帮忙吗?16、 How about a……您觉得……怎样?祝愿/祝福：1、 Have a pleasant stay at our hotel, sir.愿您在我们中⼼，⼀切顺⼼开⼼。
英语作文-how to improving service .
how to improving service .如何提高服务。
Ensure that all the individuals in your business not only know what you expect of them, but also have a vested interest in the business. Your staff must know why you want to keep customers happy, how to do it and also be motivated by you to perform quality service.确保所有的个人在你的生意不但知道你对他们的期望,但也有既得利益在生意。
你的员工必须知道为什么你想让顾客满意,如何做那件事,也是出于你执行的优质服务。
1. Learn to listen to your customers . Really listen to them - ask what you can do to help them. This is the most important step in preventing problems and the only way you can solve complaints if they come up.1。
学会倾听你的用户至上。
真的听他们——问问你能做些什么来帮助他们。
这是最重要的步骤防止问题,唯一的办法就是你能解决的投诉,如果他们冒了出来。
2. Look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently.2。
看看所有的投诉对你们的服务为契机,努力改善。
旨在解决任何投诉迅速和有效率。
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基础服务英语
1.G ood morning. 早上好。
2.N ice meeting you. 认识您真好。
3.W hat do you do? 您做什么工作？
4.W hat can I do for you? 我能为您做点什么？
5.T hank you very much. 谢谢您。
6.Y ou are welcome. 不用谢。
7.W here are you going? 您去什么地方？
8.N o smoking, please. 请勿吸烟。
9.N o problem. 没问题。
10.Call volunteer, please. 请找志愿者。
11.All right, sir. 好吧，先生。
12.I'll be right back. 我马上就回来。
13.Take a seat, please. 请坐。
14.Turn right, please.请向右转。
15.Turn left, please.请向左转。
16.Go straight ahead.一直走。
17.It’s in that corner.它在那个角落。
18.It’s on the 2nd floor. 它在2层。
19.See you later. 回头见。
20.Have a nice day! 祝您愉快！
21.Take care! 保重！
22.Enjoy your trip. 旅途愉快。
23.Fine, thanks. And you? 很好，谢谢。
你呢？
24.Would you like tea or coffee? 您喝茶还是喝咖啡？
25.Coffee, please. With milk. 喝咖啡，请加点牛奶。
26.Would you like anything else? 还喝点别的吗？
27.What are the choices? 都有什么选择？
28.Have you got black tea? 有红茶吗？
29.Yes. Iced or hot? 有，冰茶还是热茶？
30.Do you prefer your coffee strong or light? Add any sugar?
您的咖啡需要浓的，还是淡的？需要加糖吗？
31. We have read tea and green tea. Which one do you prefer?
茶水有红茶和绿茶，您需要哪种？
32.Where is the restroom (bathroom / WC)? 洗手间在哪里？
33.It is beside the entrance of the dining hall. 在餐厅门
口的边上。
34.Good luck! 祝你好运！
35.All the best! 祝您一切顺利！
36.Congratulations! 祝贺您！
37.We look forward to seeing you soon. 期待着能再次见到
您。
38.Excuse me, ma’am. 对不起，女士。
39.Can I help you? 需要帮助吗？
40.Yes. Please lower the safety bar. 可以，请放好安全扶
手。
41.Would you mind waiting a moment? 您不介意稍等一下吧？
42.After you, sir. 您先走, 先生
43.Good morning/ afternoon/ evening, sir. May I help you?
早晨/下午/晚上好，先生。
我能帮您吗？
44.What kinds of drinks do you have?
你们有什么饮料？。
45.Please allow me to pour your drinks into the paper cups.
Here you are.
让我帮您把饮料到在纸杯中，请您拿好。
46.Do I have to pay for it?
这需要付款吗?
47.No, sir. It’s free of charge.
这是免费的。
48.Please show your ID card or meal coupon.
请出示您的胸卡或餐券。
49.Excuse me, sir. Your ID card/ meal coupon cannot be used
for dinner here.
对不起，您的胸卡/餐券没有在这里用餐的权限。
50.May I ask the personnel from BOCOG to explain to you?
我请组委会负责人向您解释好吗？
51.Is this table alright?
这张桌子就坐可以吗？
52.I am sorry to have kept you waiting.
非常抱歉让您久等了。
53.Follow me, please. / This way, please.
请跟我来。
请这边走。
54.If you need any help, please let me know.
如果您需要任何帮助，请告诉我。
55.Sir/ma’am, may I put the napkin for you?
先生/女士，请允许我把餐巾给您放好？
56.How is everything sir/ma’am?
先生/女士，您的餐用得怎样?
57.I am glad to be at your service. Hope to see you again.
很高兴为您服务。
希望再次见到您。
58.Sir/ma’am, before you leave, please make sure there is
nothing left here.
先生/女士，在您离开前，请确认没有物品遗留在这儿。
59.Could you tell me where the nearest toilet is?
你能告诉我最近的卫生间在那个位置吗？。