酒店英语常用语
酒店英语常用语
酒店英语常用语请问您贵姓？对不起，请您重复一次好吗？May I have your name？/Would you give me your name I beg your pardon ( Pardon , please )请拼出客人的名字好吗？How to spell the guest’s name please对不起，因线路问题我听不清楚您说话，请重新打一次好吗？I’m very sorry. I can’t hear clearly,. Could you call it again4．能告诉我客人是哪里人吗？Would you tell me where the guest comes from5．能告诉我客人是哪间公司的吗？Would you tell me which company the guest is from6 . 对不起，我们在酒店的名单上找不到客人的名字。
I ‘m sorry. We can’t find the guest name on our hotel list.7 . 介意我把电话转接到接待处让他们为您查一下，好吗？Would you mind connecting the line to reception to check it8. 我再帮您查一下，请稍等。
I will check it for you again. Just a moment please.9 . 很抱歉，让您久等了。
I am sorry to have kept you waiting.10 .请您重复一遍您说的，好吗？Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点），好吗？Could you speak more slowly (loudly)12. 请稍等，我将为您转接。
Wait a moment, please. l will connect/transfer it for you.13. 您好，先生。
酒店英语口语实例大全
酒店英语口语实例大全以下是酒店英语口语的常用实例，供参考。
1. Good morning, how can I assist you?早上好，我能为您做些什么？2. Do you have a reservation?您有预订吗？3. How many nights will you be staying with us?您将在这里住几晚？4. What type of room are you interested in?您对哪种类型的房间感兴趣？5. We have a deluxe room available. Would you like to see it? 我们有一间豪华房空着。
您想看看吗？6. Can I have your name and contact information, please?请告诉我您的姓名和联系方式，好吗？7. How will you be paying for your stay?您将如何支付住宿费用？8. We accept credit cards, cash, and bank transfers.我们接受信用卡、现金和银行转账。
9. Is there anything else I can help you with?还有其他我可以帮助您的吗？10. Enjoy your stay with us!祝您在我们酒店住得愉快！11. Check-out time is at 12:00 noon.退房时间是中午12点。
12. Could you please sign the registration form?请您在登记表上签名好吗？13. Here is your room key and breakfast voucher.这是您的房间钥匙和早餐券。
14. If you need anything, don't hesitate to call the front desk.如果您需要什么，请随时打电话给前台。
酒店常用英语句
酒店前厅部常用英语100句Hotel English 100 sentencesGreetings (打招呼)1.Good morning ,sir(madam)早上好,先生(小姐)2.Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3.Good evening ,miss Price晚上好,普莱丝小姐.4.How are you today ,Mr Brown ?你今天好吗?布朗先生.5.I’m quite well ,thank you.我很好,谢谢你.6.Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)7、Nice to meet you ,sir.见到你真快乐,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特专家.10、May I know your name,sir(madam)?我可以懂得你旳名字吗?先生(小姐).11.Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信.12.you’re wanted on the phone,Captain Smith. 史密斯船长,有你旳 .13.Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14.May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生?15.Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16.Would you take the seat ,young lady ? 请坐,小姐,Offering Help 积极提出协助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21. May I help you with your suitcase?我能帮你拿你旳箱子吗？22. Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？23. Thank you very much.非常感谢24. Thanks for the trouble .麻烦你了25. It’very kind of you?你真是太好了26. No,thanks.不用了, 谢谢！Answers to Thanks对感谢语旳应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31. It’s my plcasurc.这是我旳荣幸Expressing welcome 表达欢迎32. Welcome ,sir(madam).欢迎光顾, 先生（小姐）33. Welcome to our hotel ,sir (madam).欢迎光顾我们酒店, 先生（小姐）34. Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35.We’re glad to have you here.我们很快乐你来到之儿36.I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表达道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41.I’m sorry to have kept you waiting .对不起让你久等.42.Excuse me for interrupeing you.原谅我打挠你了.43.I hope you’I will forgive me.我但愿你能原谅我.Answers to Apology(对道歉语旳应答)44.It doesn’t mater.没关系.45.It’s nothing.没什么.46.Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错.Good wishes(良好祝愿)51.Have a good time!祝你们玩得快乐!52.Have a nice evening!祝你晚上快乐.53.Happy Birthday!生日快乐.54.Merry Christmas!圣诞快乐.55.May you succeed祝你成功Rarting(分手再会)56. Good－bye and good luck.再会,祝你好运.57、Hope you’I will have a nice trip. 但愿你旅途快乐.58、Wish you a pleasant journey .祝你旅途快乐.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61.Hope to see you again.但愿再次见到你.62.Good night.晚安.63.See you Tomorrow.明天见.Self－Introduction (自我简介)64.I’m Joseph ,I’m from Baling Hotel, I’mhere to meet you .我叫享利,来自金湖酒店,我是来接您旳.65.My name is Irene ,I’m the housekeeping Department waiter.我旳名字是艾琳,我是管家部服务员.66.I’m the receptionist here ,welcome to our hotel. 我是这儿旳接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71.Certainly ,sir (madam).当然可以,先生(小姐).72.Yes , Sir/madam是旳,先生(小姐).73、That’s true ,sir (madam).是这样旳,先生(小姐).74、Very well.非常好.Negative Responses(否认回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea. 恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?81、A table for two?两人旳一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你旳名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你旳护照吗?86、May I have your telephone number ? 我可以懂得你旳号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一种医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 常用体现语91、Enjoy you breakfast ,sir ?请享用你旳早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一种非常感人旳故事.100、Without music,the world would be dull.假如没有音乐,这世界将会变得很沉闷.。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店常用英语
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十、收集意见用语
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9.I assure you it won't happen again. 我保证此类事不会再发生。
七、指路用语
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1.Go upstairs/downstairs. 上楼/下楼。 2.It's on the second(third) floor. 在二（三）楼。 3.Excuse me. 对不起。 Where is the washroom？ 请问卫生间在哪儿？ This way,please. 请这边走。 4.Turn left/right. 往左/右转。 5.It's in the lobby near the main entrance. 在大厅靠近大门。
酒店常用调料（flavouring)
• 盐 salt • 醋 vinegar • 酱油 sauce • 油 oil • 橄榄油 olive oil • 辣椒 pepper • 芥末 mustard • 奶酪 cheese • 黄油 butter • 耗油 oyster sauce
• 糖 sugar • 花椒 wild pepper • 黑胡椒 black pepper • 生姜 ginger • 葱 scallion • 蒜 garlic • 蟹酱 crab paste • 虾酱 shrimp paste • 鱼子酱 caviar • 番茄酱 tomato sauce
某大酒店常用英语术语
某大酒店常用英语术语1. 前台接待•Reservation: 预订客房的行为或已经预订了客房的记录。
•Check-in: 入住酒店的行为。
•Check-out: 退房离开酒店的行为。
•Room Types: 不同类型的客房，如标准间（Standard Room）、套房（Suite）、单人间（Single Room）等。
•Room Rate: 客房的价格。
•Occupancy: 入住率，指客房的出租率。
•No Show: 未到店的预订客人。
2. 客房服务•Housekeeping: 酒店客房服务部门，负责打扫客房、更换床单等。
•Turn-down service: 晚间服务，包括打扫房间、整理床铺等。
•Do Not Disturb: 请勿打扰，客人要求不受打扰。
•Wake-up call: 酒店提供的叫醒服务。
•Room Service: 提供客房送餐服务。
•Mini-bar: 客房内的迷你酒吧，供客人购买小吃和饮料。
3. 餐饮服务•Buffet: 自助餐。
• A la carte: 餐厅提供的按菜品单点的服务。
客人可以根据自己的需求点单。
•Set menu: 固定套餐，提供给客人进行选择的套餐。
•Reservation: 预定餐桌的行为或已经预定了餐桌的记录。
•Cocktl: 鸡尾酒，通常为酒精饮料混合搅拌而成。
4. 会议及活动•Conference Room: 会议室。
•Banquet Hall: 宴会厅，用于举办大型宴会或活动的场所。
•Event Planner: 活动策划师，专门负责帮助客人策划举办各类会议、宴会等活动。
•Audio-visual equipment: 视听设备，如投影仪、音响等。
•Breakout session: 分组讨论会，在大型会议中的小组活动。
5. 其他服务•Concierge: 酒店门房，负责提供各种信息、帮助客人预定车票、机票等。
•Bellboy: 行李员，帮助客人搬运行李。
酒店常用英语专业术语
酒店常⽤英语专业术语1、ACCOMMIDATION 特指留宿的有关房间的种类及位置2、ADJOINING ROOM（邻近房）指两间房间连在⼀起3、ADV ANCE DEPOSIT（订⾦）客⼈为了确保能有房间⽽提前⽀付给公司的⼀笔押⾦4、ADV ANCE PAYMENT按照公司财务规定和有关规定，要求客⼈预先⽀付房费和可能的其它费⽤5、AMENITY公司免费向住店客⼈提供的⼀些礼品，如⽔果、鲜花或饮品等6、ARRIV AL指客⼈⼊住酒店的抵达⽇期7、A VERAGE ROOM RATE指所有住房的平均价格，它是前台的⼀个常⽤术语即ARR8、BILLING INSTRUCTION指⾮常详细的向客⼈收款的指令，如房费怎样付9、BLOCK（预先锁房）指为了把某间房能够保留下来，⽽提前把此房间在某⽇锁起来10、CANCELLATION（取消）指客⼈取消订房11、CHECK IN指客⼈登记⼊住酒店12、CHECK OUT指客⼈结帐离开酒店13、CONNECTING指两间房中有⼀扇门连通起来的房间14、CONFIRMATION（确认）指公司发给客⼈的⼀种⼗分详细的订房书⾯协议，承认客⼈在将来的某⼀天有权居住在本酒店15、CORPORATE RA TE（公司合同价）指与酒店有协议⽽提供给公司的客⼈的房间价格，这类价格通常为特别价，且保密16、CREDIT CARD（信⽤卡）指由银⾏签发⼀种可以作为交易的卡⽚，代替现⾦⽀付的凭证17、DEPARTURE指客⼈结帐离开的⽇期18、DOUBLE SALE/DOUBLE CHECK IN（双重出售）指两个没有关系的客⼈，被错误地安排⼊住同⼀房间19、DUE OUT（该⾛未⾛）指某个房间应该是空房，但到了中午⼗⼆点以后，客⼈仍没退租20、EARLY ARRIV AL（提前抵达）在下午两点以前到达酒店办理⼊住⼿续的客⼈21、EXTENSION（续住）经过批准后的客⼈延长居住22、EXTSION BAD加床，⼀般应收费23、FORCAST（预报）预先计算⽇后某⼀段时间的住房或其它计划24、GUEST FOLIO（客⼈帐单）指客⼈在酒店内消费的详细反映25、HOUSE USE ROOM（酒店⾃⽤房）它通常包括三⽅⾯的内容，A内部员⼯短期或长期使⽤客房，B客房短期⽤作仓库，C客房⽤作办公室26、HOUSEKEEPING（客房部）指负责清扫公共区域和客⼈房间卫⽣的部门27、HOUSEKEEPING REPORT客房部报表，指由客房部员⼯所做的⼈⼯检查出来的有关客房使⽤状态的报告，通常⼀天做三次28、JOIN IN指该房已有⼀个居住，后来⼜加进⼀个29、LOG BOOK记事本指本部门之间员⼯沟通的记录本，记录⼀天来任何需要通知的各种事情30、NET RATE（净价）指不含服务费的各种价格31、OUT OF ORDER（坏房）指因需要装修或进⾏⼤装修⽽不能出售的房间32、PACKAGE（包价）指⼀种包含房费、餐费或其它费⽤的价格33、PERMANENT ROOM（长包房）有两⾯的做做含意：A客⼈长期居住，B 客⼈⽤作长期办公室34、RACK RATE（门市价）酒店公开的门市价（指房间）35、REGISTER（登记）指把⼀个客⼈变成为住店客⼈的过程36、REGISTRATION CARD：登记卡指客⼈⼊住酒店所必须填写的表格，通常包含以下内容：名字、⼊住⽇期、房价等37、ROOM CHANGE（转房）指客⼈从⼀个房间搬到另⼀个房间38、ROOM RATE指特别给予⼀房间⽽定下来的收费标准39、ROOM TYPE房间种类40、SHARE WITH（同住）指两个客⼈同住⼀间房41、TRA VEL AGENT（旅⾏社）指专门负责代办客⼈旅游，住房的机构42、UPGRADE（升级）指基于某些⽅⾯的原因，公司安排客⼈住⾼⼀档价格的房间，⽽仅收原来的价格43、V ACANT ROOM（空房）房间空的，且能马上出租的44、VIP（贵宾）即VERY IMPORTANT PERSON，由酒店规定的给予特别照顾的客⼈45、VOUCHER（凭证）通常指由旅⾏社发出的⽤于⽀付房间费⽤的收款凭证46、WALK-IN（步⾏者）客⼈进⼊酒店要求房间，但没有订过房47、FIT即FREE INDEPENDENT TRA VELLER散客48、GIT即GROUP INDEPENDENT TRA VELLERS团体49、BANQUET指⼤型的，正式的宴会50、COLLECT CALL（对⽅付费电话）指由受话⼈付款的⼀种形式51、CITY LEDGER（挂帐）指客⼈使⽤完酒店各种设施，但并不直接付款，⽽通过记帐以后⼀起计算52、DOUBLE LOCK双锁给双重锁住，使⼀般钥匙不能打开ETA即ESTIMATED TIME OF ARRIV AL，估计的到达时间53、TED即ESTIMATED TIME OF DEPARTURE，估计的离开时间54、LOST＆FOUND失物招领通指客房部员⼯负责保管的所有住店客⼈遗留下来的各种物品55、LATE ARRIV AL迟到指客⼈超过6：00PM还没有到达的房间56、LATE CHARGE指那些客⼈离店后才发现未付的各种必须要收的钱57、MASTER ACCOUNTS（总帐）特指为团体客⼈⽽设的帐单58、MTD即MONTH TO DATE 指当⽉累计总数59、MORNING CALL（叫早）指清晨的叫醒服务60、NO-SHOW（没到客⼈）指确认好的订房没有经过取消⽽没来61、ROOM STATUS房态指客房部规定的关于房间使⽤状况的含义，VC--V ACANT＆CLEAN OC--COOUPIED＆CLEAN OD—OCCUPIED＆DIRTY62、SKIPPER（逃帐）指客⼈没有付帐就离开酒店63、SUITE（套房）指由两个以上房间组成的房间64、TURN—DOWN SERVICE指由客房部员⼯为每个住房⽽做的开床服务65、DAY USE（⽩天使⽤的房）指客⼈使⽤不超过6：00PM66、DND（请勿打扰）即DO NOT DISTURB，指客⼈不希望别⼈打扰67、DOUBLE BED ROOM（双⼈房）有⼀张⼤床的房间68、TWIN BED ROOM（双⼈房）指⼀个房间有两张⼩床69、GUARANTIED（保证）指客⼈以预付定⾦或本公司函电确认订房，⽆论客⼈是否到店都要保留订房，⽽⽆论是否⼊住都要付房费70、DISCOUNT（折扣）指为争取更多的客⼈⽽给予的折扣71、LATE CHECK OUT 指客⼈要求延迟退房时间，⼀般会加收半⽇房租。
酒店常用英语
酒店常用英语
一、欢迎和问候语
1、Welcome to our hotel(restaurant/shop).
欢迎到我们酒店
2、I hope you will enjoy your stay in our hotel.
希望您在我们酒店过得愉快（客人刚入住时）
3、I hope you are enjoying your stay with us.
希望您在我们酒店过得愉快（客人入住期间）
4、I hope you have enjoyed your stay with us
希望您在我们酒店过得愉快.（客人离店时）
5、Have a good time（day/ trip）! 祝您过得愉快！
二、常用短语
1、Please wait a moment 请稍等
2、Sorry to have kept you waiting不好意思，让您久等了。
3、How do you spell your name,please?请问，您的名字怎么拼？
4、This way please 这边请
5、Please fill in this form请填一下这张表格
6、How will you pay the bill?请问，怎么付费呢？
7、Please tell me you room number请告诉我您的房间号码
8、Can you sing your name here,please?请在这里签上您的名字
9、No problem 没问题
10、It's my pleasure.这是我的荣幸。
英语酒店常用语
酒店常用Have you a reservation 您预定过了吗May I know your name and room number 您能告诉我您的名字与房间号吗Here is your room key.给您房间钥匙;Please pay at the cashier's desk over there.请去那边帐台付款;Are these your baggage 这些是您的行李吗1．早晨好;中午好;晚上好; Good morning/afternoon/evening2．欢迎您光临我们饭店;Welcome to our Hotel3．旅游愉快吗Did you have a nice trip4．我是接待员/服务员;I am receptionist. waiter／waitress5．需要我帮忙吗What can l do for yon6．请稍等一会儿;Just a moment, please7．很高兴为您服务;I am always at your service8．希望您在这里住得愉快;I hope you will enjoy your stay with us here.9．对不起,给您添麻烦; I am very sorry to have caused you so much trouble10.如果您需要什么帮助,请及时告诉我; Just let me know if there is anything. I can do for you11．这边请;This way,please12. 请走这边;Would you care to step this way,please13．不客气; You are welcome／“Not at all／It“s my pleasure14．为宾客服务是我们的荣幸;It’s our pleasure to serve our guests15．您先请;请跟我来; After you．Follow me ,please.16．对不起,我马上就过来; Excuse me,I will be with you in a minute.17．能告诉我您的姓名吗May l have your name18．对不起,让您久等了Sorry to have kept your waiting19．您能填一下这张表吗Would you please fill in this form20．您如何付账,是现金还是信用卡How are you going to pay,in cash or by credit card21．对不起,我能进来吗Excuse me,may l come in22．一直往前走;向左转、向右转Go straight ahead．Turn left,turn right23．您可以坐这部电梯到客房You may go to your room by this elevator24．我马上为您查一下; Let me have a cheek for you.25．请坐; Take a seat．please26．我来为您指路;I’ll show you the way27．祝您旅途愉快; Have a good trip28．祝您生意兴隆; I wish you a good business29.欢迎您下次再来; You are welcome to stay with us next time30．希望再次为您服务;I am looking forward to serving you once again.基本待客英语一在正式的英语表现里,疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~只要理解这四种基本的句型,就可以处理大部分业务上的状况;1．自己要做什么事时,就使用May I ~May I have your name, please 请问尊姓大名May I have your check-out time, please 请问您什么时候结帐离开May I see your passport, please 请让我看一下您的护照好吗May I know your nationality, please 请问您的国籍是什么2．麻烦客人时,可使用Could you ~Could you fill out the form, please 请您填写这张表格好吗Could you write that down, please 请您写下来好吗Could you draft the fax, please 请您写下传真的草稿好吗Could you hold the line, please 请不要挂电话好吗3．询问客人的喜好或是做什么时,可使用Would you ~Would you like tea or coffee 请问您要喝茶还是咖啡Would you like to take a taxi 请问您要搭计程车吗Would you mind sitting here 请问您介意坐在这里吗只要在疑问词后加“Would you ~”,就可以提出大部分的询问;When would you like to visit Kunshan 请问您想要何时参观昆山When would you like to have lunch 请问您想在哪里用餐What time would you like to eat 请问您想何时用餐Who would you like to contact 请问您想和谁联络Which kind of room would you prefer 请问您喜欢哪一种房间How would you like to settle your bill 请问您的账单如何处理How long would you like to stay 请问您要逗留多久How many tickets would you like to buy 请问您要买几张票4．在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~ Shall I draw the curtains 请问需要我把窗帘拉上吗Shall I draw you a map 请问要我为您画一张地图吗Shall I make the reservation for you 请问要我为您安排预约吗二招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后在这些招呼语的后面接句子,例如：Good morning, sir. Are you checking-out 早上好,先生,请问您要退房吗Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店Good evening, Ms. May I help you 晚上好,小姐,请问我能为您服务吗后面也可以接上自己酒店名称、部门名称,如：Good morning, sir. This is the Front Desk. May I help you早上好,先生;这里是服务台,请问您需要服务吗三回答1.一般性的回答I see, sir. 我明白了,先生;Certainly, sir. 好的,先生;2.请对方再等一会儿Just a moment, please. 请稍等;Thank you for waiting. 您久等了,先生;I am very sorry to have kept you waiting. 很抱歉让您久等了;Could you wait a little longer, please 请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些;I am afraid I can’t do that. 不好意思,我恐怕没办法那样做;Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下;4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错,就说：“We are sorry.”;I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便;I would like to apologize for the mistake. 为这个错误我深致歉意;5.客人对自己说“Thank you.”时回答You are welcome. 不客气;Thank you, sir. 谢谢您,先生;Thank you very much. 非常感谢您;6.交给客人某些东西时,可以说Here you are. 您要的东西在这里;Here is your room key. 这是您的房间钥匙;Here it is. 这是您的东西;7．当客人准备离开时,可以说：Have a nice day. 祝您有美好的一天;Please enjoy your stay 祝您住宿愉快;We hope to see you again soon. 希望不久能再次见到您;Thank you for staying with us. 谢谢光临;8. 当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助; Pardon 对不起Pardon me 对不起I beg your pardon 对不起请再说一遍好吗Could you repeat that, please 请您重复一遍好吗9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说：Thank you for calling. 感谢您的来电;You are welcome, sir. 先生,不客气;We look forward to hearing from you. 我们静候您的佳音;Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络;柜台服务B=行李服务员BellmanC=服务员ClerkH=客房服务员HousekeepingBC=领班Bell CaptainG=客人Guest尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time.请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinner庆功宴Glee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home./Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings.祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold ameeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判Enter into negotiation交涉Make representations with sb. On sth./deal with sb.事物性会谈Talks at working level对口会谈Counterpart talks议程项目Items on the agenda主题Theme议题Topic for discussion双方商定的议程Schedule mutually agreed upon开幕会议Opening session全体会议Plenary session开场白Introduction情况介绍Presentation小组讨论Panel discussion同有关单位磋商Hold consultations with the organizations concerned一轮会谈One round of talks决议Resolution谅解备忘录Memorandum of understanding现在开会;I declare the meeting open.请…发言;I invite the representative of …To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief overview of Beijing's economy.我的介绍完了,谢谢That's all for my presentation. thank you.我先说这么多;So much for my remarks for now.我要说的就是这些;That's all for what I want to say.您看是先谈原则问题呢,还是先谈具体问题I wonder if you would like to start with matters of principle or specific issues让我先谈一个问题;If you agreeWith your permission, let me start with one issue在谈那个问题之前我想对您刚才讲的话谈点看法;Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢I wish to benefit from your views on this matter./ What is your view on this matter / How do you see this matter我提议休会十分钟;I propose a ten-minute break.我想接着刚才的问题讲下去;I will pick up where we left off just now.对不起,我插一句;Sorry for the interruption but当然可以By all means.怎么都行Whatever you say.我没有异议;I have no objection.我方对这个问题有异议;We take exception to this question.我们高兴地看到…We note with pleasure that …这个日期贵方觉得合适吗I wonder if this date would be suitable for you不知你们上午谈的怎样I wonder how the meeting went this morning我方很希望贵方能尽早给予肯定的答复;We would greatly appreciate it if youcould give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书;You are kindly requested to submit the letter of intent on the date no later than 1st August.纠缠这个问题;Entangle this issue.提倡节约Advocate/uphold thriftiness为了国家的繁荣For the sake of national property经受了时间考验的友谊给我留下了很深的印象;The time-tested friendship leave me a deep impression.切注视Keep close watch on促进密切合作Spur/promote intensive cooperation久仰I've heard so much about you.好久不见了Long time no see.辛苦了You've had a long day. You've had a long flight.尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time. 请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinnerGlee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home.Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings. 祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判常用酒店英语词汇大全如下：Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订不是预定Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair 与书桌配套的椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor 英底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor 英二楼,美一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor 英三楼,美二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry 总称木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign 动签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare 形多余的postpone 动延期cancel 动取消travelers cheque 旅行支票pay 动付款fill 动填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge 动收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable 形合理的cash 动兑换keep 动保留、保存bank draft 汇票accept 动接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店日常英语口语
酒店日常英语口语1 Welcome to our hotel! 欢迎光临(我们酒店).2 Welcome, sir/madam! 欢迎光临.3 Good morning/afternoon/evening. 早上/下午/晚上好!4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?)6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗?7 One moment, please. 请您稍候。
8 Thanks! 谢谢您!9 My pleasure! 不用客气!10 Thank you for waiting. 您久等了.11 Sorry to keep you waiting. 不起让您久等了.12 Do you speak Chinese/English? 请问您讲中文/英文吗?13 Do you have a reservation? 请问您有预订吗?14 Show me your passport or identification, please. 请出示一下您的护照或证件。
15 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？16 please show me your credit card. 请出示您的信用卡.17 Please sign here. 请在这儿签字。
18 Here is your charge please. 这是找您的零钱。
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Basic courtesy ['kɝtəsi] (礼貌礼仪）English
Basic service English
总经理办公室：General Manager Office (GMO)
市场营销部：Sales&Marketing Department (SM)
房务部：House Keeping Division (HK)
餐饮部：Food&Beverage['bev(ə)ridɜ] (饮料）Department (FB)
财务部：Finance Department (Fin)
工程部：Engineering Department (Eng)
行政人事部：Human Resources Department (HR) 人事行政部Personnel Administration Department
前台：Front Desk /Reception
总机：Operator 商务中心：Business Center 礼宾部：Concierge 收银台：Cashier 服务中心：Customer Service Center 楼层服务：Room Attendant(服务员）PA: Public Area 洗衣房：Laundry 宴会：Banquet['bæŋkw it]
大堂吧：Lobby Bar 客房：Guest Room 游泳池：Swimming Pool 康体中心：Health Club
洗手间：Toilet/ Restroom/washroom 电梯：Elevator/Lift/Escalator
停车场：Parking Area 公关服务设施：Bus Station /Railway Station\
道歉：I'm sorry Sir. I'm sorry for I'm terribly sorry about
That's OK/That's all right/Never mind, it doesn't (really) matter./It's nothing serious. Hold on, please please follow me./Let me show you. This way please
Do you want to check in ?你想入住吗？What kind of room would you like?
I hope you will enjoy your stay with us.
对于谢谢的回答：You are welcome. Not at all. Don't mention it. It's my pleasure./With pleasure./My pleasure.
走廊：corridor 请走好：Mind/Watch your step.
请稍等，我将为您接通。
Hold the line please. I'll put you through.
蒸steam 煮boil 炒fry（炸）炖stewed 烧Braised
市区：downtown urban metropolitan（大城市的）
郊区：suburban country
OTA 在线旅行社（Online Travel Agency)
NLRA 现在可用房间（Now last room available) LRA 最后可用房间（Last room available) Co., Ltd. 有限公司（全称Corporation Limited）
joint stock company 股份有限公司
limited liability company 有限责任公司。