Unit 4 at the hotel
unit 4 session 2
Understanding of the text
Part 2 What is the convenient way for you to contact the resident manager if you have any questions? Part.2 Where are coffee, tea and a light continental breakfast usually served? Part 2 Where are children not allowed to go, even with their parents?
Kinds of hotel staff
Bell man/boy
Move luggage Change sheets
Making calls within the hotel
Maid Switchboard operator Room service waiter Desk clerk
Order food
G: Good evening, I have a reservation under the 晚上好，我有预定，名字是Tomlinson. 晚上好，我有预定，名字是 name of Tomlinson. R: Ok I’ve found it. 日退房吗 Checking 我找到了。 日退房吗? 好，我找到了。是27日退房吗 out on the 27th? G: That’s right. 没错。 没错。 R: Can I take a credit card for 我能用您的信用卡划账押金吗？ 我能用您的信用卡划账押金吗？ the deposit? G: Yes, sure. Also, I’d like a non-smoking room 当然可以。另外，请给我一间无烟房间。 当然可以。另外，请给我一间无烟房间。 please. R: Certainly madam. Here’s your 。您的房间在7 当然可以，女士。这是您的房间钥匙。您的房间在 当然可以，女士。这是您的房间钥匙key. Your room 房间号码781。 楼。房间号码 。 is on the 7th floor. Room 781.
Unit-4-A-gift-from-grandpa
I have enough time to do that work. Lily has enough money to buy a car.
注意enough的位置
enough + n. adj + enough enough money enough time old enough big enough
3. I hurried to the airport,
but I was two hours late.
1). hurry to ... "急忙前往...匆忙赶往..."
He hurried to the station only to find the train had left.
I get up too late , so I hurry to the classroom to have class.
Paragraph-1
1.One day, my father said to me ,"Your grandpa is coming tomorrow by plane to see us. Will you please get to the airport at nine thirty in the morning to meet your grandpa on time?"
太糟糕了
我急忙赶到机场，
but I was two hours late.
但晚了两个小时。
迟到多长时间该怎 么说？
Where to find my grandpa?
六年级下册英语人教PEP版Unit2检测卷(含答案)
Unit 2 达标检测卷时间: 40 分钟满分: 100 分题号一二三四五六七八九十十一十二总分得分听力部分(30 分)一、听录音,选出相应的图片。
(5 分)( )1.A. B. C.( )2.A. B. C.( )3.A. B. C.( )4.A. B. C.( )5.A. B. C.二、听录音,选择正确的答语。
(5 分)( )1.A.He was great. B. I was fine. C. It was fine.( )2.A.At the hotel. B. Last weekend. C. I slept.( )3.A.He drank some tea. B. Yes, I do. C. They were at home.( )4.A.He sees a film. B. Yes, he does. C. No, he didn't.( )5.A.I washed some clothes. B. They watched TV at home.C. I want to buy a new English magazine.三、听录音,为下列人物选择正确的活动图片。
(10 分)A. B. C.D. E. F.G. H. I.Bob: Lily: Amy:四、听对话,选择正确的答案。
(10 分)( )1.How did Tom feel about the show?A. It was great.B. It was bad.C. It was interesting.( )2.What did Tom do for the show?A. He danced.B. He sang a song.C. He played the guitar.( )3.What happened to Tom on the show?A. He couldn't find his guitar.B. His guitar was broken.C. His leg hurt.( )4.What did Amy do?A. She saw a film.B. She read a book.C. She stayed at home.( )5.How did Amy feel?A. She felt sad.B. She felt happy.C. She felt angry.笔试部分(70 分)五、根据图片及首字母提示写出单词,补全句子。
外研社新时代职业英语酒店英语 Unit 5 教学课件
Task 1 Listen to the dialog and arrange the following sentences in the correct order.
7
Tip
5
3
除了日常的晨间例行清扫外，
很多星级酒店也为客 人提供
开 夜 床 服 务 （ turndown
4
service），即傍晚的简易清扫
4
4 If you have any laundry, please leave it in the laundry bag behind the bathroom door. The laundryman comes over to collect it every morning. 如果您有衣服要洗，请将它们放入浴室门后面的洗衣袋里。洗衣工每天早晨会过来取。 5 Please tell us or write down in the laundry list whether you need your clothes ironed, washed, dry-cleaned, or mended and also when you want to get them. 您的衣服是否需要熨烫、水洗、干洗或修补，以及您想要取衣的时间，都请告知我们或者在洗衣单里注明。 6 If you have things lost, please contact the Housekeeping. We will keep the lost things for three months. Perishable things will be kept for three days. We are entitled to deal with them beyond the deadline. 如果您有物品遗失，请联系客房部。失物我们将保留三个月，易变质物品将保留三天。过期无人认领，我们 有权处置。 7 Could you please tell me what your backpack looks like? When and where exactly did you use it? 能告诉我您的背包是什么样子吗？您具体在何时何地使用过它？ 8 I’m calling to inform you that we’ve found your wallet. 我打电话是为了告知您，我们已经找到了您丢失的钱包。
牛津译林版八年级下册Unit 4《A good read》单元综合测试卷
牛津译林版八年级下册Unit 4《A good read》单元综合测试卷一、单项填空(20’)( ) 1.-I'm not sure what to get for my mother on Mother's Day. What about you? -Oh, I have no idea, _______.A. alsoB. eitherC. tooD. so( )2.I can't decide_______.A. what to do itB. how shall I doC. how to do itD. what shall I do it( )3.-My uncle goes swimming every Sunday.-Oh? But he_______ hate swimming,A. use toB. uses toC. is used toD. used to( )4. The sweaters are so beautiful. I don't know_______.A. will buy whichB. which to buyC. which buyD. to buy which ( )5. Can you feel him_______ on your back.A. knockingB. is knockingC. knockedD. to knock( )6. The family_______ stay at the hotel because it was raining hard.A. have toB. had toC. need toD. want to( )7. We are going for a picnic tomorrow. I'll call Wendy to make sure_______.A. why to startB. which to startC. what to startD. when to start ( )8.I didn't find out the answer_______ the end of the story.A. inB. untilC. whenD. to( )9. We found the story very_______. All of us were_______ in it.A. interesting; interestedB. interested; interestedC. interested; interestingD. interesting; interesting( )10. Students at Green High School often _______ books from their school library and can_______ them for a week.A. borrow; keepB. lend; keepC. borrow; borrowD. keep; borrow ( )11. The horse can't run_______ it did years ago.A. as faster asB. so fast thanC. as fast asD. as fastest as ( )12. In our school library, there are many books like English, Chinese, maths_______.A. for exampleB. and so onC. such asD. also( )13. Mr Brown together with his family_______ Sanya for a few weeks.A. have been inB. ha ve been toC．has been in D．has left( )14.I_______ a gift from my penfriend Peter, but I didn't_______ it.A. received; acceptB. received; receiveC. accepted; acceptD. accepted; receive( )15. You must read the instructions carefully_______ you take the medicine （药）．A. whileB. afterC. soD. before( )16. You_______ jump onto the bus while it is moving. It's too dangerous.A. mayB. may notC. mustD. mustn't( )17. -Do you know_______ for help when we are in trouble at school?-Yes, our teachers and friends.A. who should we askB. what to askC. who to askD. how should we ask( )18.I must give the book back to Li Xiao. I_______ it for a week.A. have lentB. have keptC. have borrowedD. has had( )19. ----Let's go to the concert tonight, Michael!---Sorry, I_______.I have to help my mother with the housework.A. mustn'tB. may notC. needn'tD. can't( )20. -It's so hot here. Do you mind_______ the window?-_______. I will do it right now.A. to close; YesB. to open, NoC. opening; Of course notD. closing; I hope so二、完形填空(10%)Most students in America do housework after school. Parents often ask their children to do something 1 or interesting at home. Also, they 2 their children to do something hard or boring. Parents would like to give their children some pocket money for their 3 . And the children can 4 money by doing the housework.President Obama 5 that he gives his two daughters Sasha and Malia a dollar everyweek, 6 they often set the table, wash the dishes and clean up their 7 on weekends. One dollar is little for the housework, but the two 8 are very happy to make their pocket money. They buy their favourite books or food with 9 .Obama hopes his daughters can 10 some money-management skills.( )1. A. difficult B. easy C. busy D. bad( )2. A. want B. hope C. let D. take( )3.A. study B. party C. homework D. housework( )4. A. make B. enjoy C. find D. buy( )5. A. says B. thinks C. hopes D. hears( )6.A. and B. then C. because D. but( )7. A. office B. classroom C. bedroom D. library( )8.A. parents B. friends C. children D. students( )9.A. it B. him C. her D. them( )10.A. teach B. ask C. find D. learn三、阅读理解(20’)(A)Every day some people are killed while they are crossing the roads. Most of these people are old people and children. Old people are often killed because they can't see or hear very well. Children are killed because they are not careful. They forgetto look and listen before they cross the roads.A car or a bus can't stop quickly. If a car is going very fast, it will travela few metres before it stops. Some people don't always understand this. They thinka car can stop in a few metres. It's difficult to know how fast a car is moving. The only way to cross the roads safely is to look both ways, right and left. Thenif the roads are empty, you can cross them.( ) 1. What kind of people are often killed when crossing the road?A. Young people.B. Older people.C. Little children.D. The old and the young.( )2. Old people are often killed in traffic accidents because_______.A. they are not able to seeB. they are not able to hearC. they walk slowlyD. they can't see or hear very well( )3. The children are killed in traffic accidents because_______.A. they like to cross the roadsB. they are carelessC. they are carefulD. they can't see or hear very well( )4. If a car is going very fast, it_______.A．will not stop B. will travel a few metres after it stopsC. will move several metres before it stopsD. will be easy to stop in a few minutes( )5. Which of the following is NOT right?A. None of the people know a traveling car can stop in a few metres.B. The only way to cross the roads safely is to look right and left of the ways.C. If the roads are busy, you can't cross the roads.D. It's not easy to know how fast a car is traveling.（B）Once there was a piano player in a bar (酒吧) . People came just to hear him play. But one night, a lady asked him to sing a so ng. "I don't sing," said the man.But the lady told the waiter, "I'm tired of listening to the piano. I want the playerto sing!" The waiter shouted across the room, "Hey, friend! If you want to get paid, sing a song!" So he did. He had never sung in public before. Now he was singingfor the very first time! Nobody had ever heard the song Mona Lisa sung so beautifully !He had talent (天赋) he was sitting on! He may have lived the rest of his lifeas a no-name piano player in a no-name bar. But once he found, by accident, thathe could sing well, he went on working hard and became one of the best-known singersin the US. His name was Nat King Cole.You, too, have skills and abilities. You may not feel that your talent is great,but it may be better than you think. With hard work, most skills can be improved. Besides, you may have no success at all if you just sit on your talent.( )6. The lady asked the player to sing a song because __________.A. she enjoyed his singingB. she knew him very wellC. she had paid him for thisD. she wanted to have a change( )7. Nat King Cole succeeded because ___________.A. he caught the chanceB. the lady helped him a lotC. he continued to play in the barD. he stopped playing the piano( )8. The words " sit on" in the passage probably mean "________________".A. try to developB. manage to showC. fail to realizeD. forget to use( )9. From the story we know i f you have some talent, you should _________.A. hide it and waitB. ask others for helpC. pay no attention to itD. work hard to improve yourself( )10. Which could be the best title for the passage?A. Find Your Hidden TalentB. Sing in the BarC. Achieve Success in LifeD. Never Lose Heart四、单词填空（11’）1.Do you like reading ____________(小说).2.I like reading books on _____________(科学).3.Who is _________(捆) those old books?4. A cow has four ________（胃）.5.It is necessary to eat _________(健康).6.They are __________(不能) to fly to Shanghai? It’s snowing hard.7.Do you know the ___________（设计者）names?8.This book has been __________(翻译) into about 70 languages.9.All the publishing houses _________(拒绝) to publish Harry Potter series.10.He is a __________(加拿大人), but he has lived in China since 1989.11.I will never forget the ____________(经历) in America.五、动词填空(10’)1.2.__________(travel) to Yunnan is a pleasant thing.3.It used to ________(be) the home of many wild animals.4.Remember __________(turn) off all the lights if you want to go out.5.I’m sorry I have ________(trouble) you. Have you got a moment?6.The old man told the policeman he saw the accident __________(happen) when hewas passing by.7.I can’t get into the room. I ___________(forget) to bring the key with me.8.I’m sorry for not __________(let) you know the good news earlier.9.The radio says the rain __________( not stop) until later on, doesn’t it?10.My father went to Japan last week. He _________(be) there for another two weeks.六、句型转换(5’)1. His bag is big and my bag is big too.（同义句转换）My bag is_______ _______ _______ as his bag.2．Jill is reading a book called Gulliver's Travels.（对画线部分提问）_______ is Jill reading?3．Gulliver talked with those small men.（对画线部分提问）_______ did Gulliver_______ with?4. That man was tiny and ugly. （对画线部分提问）_______ _______ that man?5. I found I could not move.I found _______ _______ for me to move.（同义句转换）七、句子翻译(14’)1.我尽量快地游泳，但是我还是输了。
UNIT1-8单选题
Unit 1Section A1.The family gathered together to share the holiday meals.2.Jenny managed to pass her driving test on the fifth attempt.3.I had to work hard to keep up with the other students.4.Helen asked me if I had seen the film called “Star War.”5.One of my friends is looking forward to visiting your country.6.Why were you so late for work today?Driving to the office was very slow this morning because of the traffic accident.7.When the teacher entered the classroom, all the students stood up.8.We don’t plan to take a holiday this winter because of the weather.9.The reason why we should learn a foreign language is very clear.10.My new glasses cost me three times as much as the last pair that I bought.11.The girl was fined (罚款) $20 for failing to keep her dog under control.12.This is one of the longest bridges that has ever been built on this river.13.The new general manager is trying to find a solution to the company’s financialproblem.14.They asked so many questions that they confused me.15.In order to achieve your goals, you must work hard.16.The hotel at which we stayed was both cheap and comfortable.17.He told me that I should be present at the ceremony.18.The teacher didn’t tell me what to read after class.19.He was asked to speak louder so that all the students in the classroom couldhear him.20.He didn’t tell me where he had spent his holidays.Neither did I care to know.Unit 2Section A1.The child slipped and fell down on the ice.2.The doctor’s mistakes in judgment led to the death of the patient.3.The manager let the phone on the table ring several times before he picked upthe receiver.4.“We’ll do what we cant to get the goods delivered on time,”said the managerof the company.5.The car driver was badly injured on both legs in a traffic accident.6.He won’t go on doing the job unless he gets his salary raised.7.can I help you?Yes, do you know when the bus comes8.Not until I began to work did I realize how much time I had wasted.9.The news has already spread all over the country.10.It wasn’t as good a dinner as she had promised us.11.The idea that the earth is flat was rejected centuries ago.12.The new evening dress cost her as much as 200 dollars.13.We sat on the top of the mountain to watch the sun rise early in the morning.14.My parents are not used to living in big cities.15.He wore dark glasses to avoid being recognized.16.If I were in your position, I would do it in another way.17.The poor boy was faint with hunger and cold in the snow.18.In this sense, bad things can be turned into good things.19.He suddenly left for Paris yesterday, which was more than we had expected.20.Women, as well as men, have the right to work.Unit 3Section A1.You should take care that you have not neglected any detail in the design.2.The prices of computers range from $400 to $600.3.As a manager, she is in charge of training new employees.4.The government is considering taking further action to keep the pound fromfalling in value.5.The babies whom the nurse looks after are very healthy.6.The shirt is too tight for you to wear.7.Susan has not seen her brother for ten years and has no idea of his address.8.You should be careful when crossing the street in big cities.9.He must be form Africa, which can be seen from his teeth and dark skin.10.The policemen entered the building, looking about and hurrying upstairs.11.All of you can master English within two years unless you don’t want to.12.In that country, the cost of living rose quickly after the war broke out.13.However hard I tried, I couldn’t manage it.14.Once she started to dance, she forgot about the time.15.How many computers will the company turn out this year?16.The noises near the airport are so loud that they hurt our ears and may driveus mad.17.The chair looks rather hard but actually it is very comfortable to sit on.18.Living here at the top of the mountain with no one else near, you must be verylonely.19.The car was repaired but not quite to the owner’s satisfaction.20.The new driver should take complete responsibility.Unit 4Section A1.Has she got an invitation? I don’t remember inviting her.2.The artist combines different techniques in the same painting.3.Breakfast is served in the dining-room from 6:30 to 8:30 a .m. at this hotel.4.They discussed the problem three or four times, but could come to no conclusion.5.He looked up and saw that the moon was above the trees in the east.6.At that time slaves were not thought of as human beings, but as things.7.He suddenly remembered that his schoolbag had been left at home.8.He didn’t go to school yesterday because he was ill.9.I will let you know as soon as it is settled.10.If you have high blood pressure, you should avoid eating too much salt.11.Smoking in bed causes more than 1,000 fires a year.12.It is hard to explain what a chemical change is.13.The thought that his mother may lose her eye-sight worries him.14.Strong measures have been taken to reduce government spending.15.It was in that small village that our president was born.16.The bell indicating the end of class rang, interrupting our heated discussion.17.His grandmother brought him up, because his parents passed away when he was onlyone year old.18.The sheep have disappeared one after another since last week.19.I hope they will have repaired this road by the time we come back next summer.20.Don’t worry. I can help you with the typing.UNIT51．We arrived at a farmhouse,infront of which sat a little boy.2．The police asked me if I possessed a gun.3．There was a knock at the door. It was the second time someone had interrupted me that evening.4．I feel it’s a great pleasure to be invited to attend your birthday party. 5．When I arrived,the lecture hah already started and the professor was writing something on the blackboard.6．Owing to the storm,the flight was delayed for one and a half hours.7．If you bring up your children well,you will be proud of them.8．You’ll have to buy some new shoes as these are worn out.9．Here are some toys.You can pick out one or two for your little son as a birthday gift from me.10．Never has any country made so much progress in such a short period of time. 11．We should stick to whatever is true.12．Having broken Annie’s glass,I apologized to her.13．By the end of last year,the Oriental TV Tower had been visited by millions of people.14．Helen bought a new bike yesterday to replace the one she lost last month. 15．The hungry child looked at the cakes with greedy eyes.16．We have been studying German since we entered the school.17．Hardly hah he finished his speech when the audience started cheering. 18．Oil is in great demand in the United States.19．This picture will always remind me of the days spent here with you. 20．We hah a long meeting yesterday.It lasted four hours.UNIT61.It was long before the cut on mu hand healed completely.2.Young women from every state will compete for the title of Miss America.3.The car was badly smashed up,but the driver got away without serious injury.4.Students are expected to attend their classes regularly.5.We had just hah our breakfast when an old man came to the door.6.He sent me an e-mail,hoping to get further information.7.If it hadn’t been for your timely help,I would have failed.8.I suddenly realized that it was too late for me to go back hom.9.The new English dictionary I bought yesterday is worth 200 yuan.10.I did telephone you yesterday,but you were not in.11.Among the six students the girl in red reads the text most fluently.12.I normally go to bed early,but I stayed up late last night.13.We expressed the hope that they would come and visit the beautiful West Lakeagain.14.Since the introduction of the new technique,the production cost has been reducedgreatly.15.This is the first letter that he has written in English.16.I’d like to recommend him to you for the job.He is a very clever and industriousyoung man.17.Finally,the tjief got caught by the policeman.18.I wish we had a colour televison.I’m tired of pictures in black and white.19.The twun brothers were so much alike that even their own parents mistook onefor the other sometimes.20.It is a fact that English is being accepted as an international language.UNIT71．These popular songs are familiar to the young people.2．I will have to contact my lawyer before I make mu decision.3．The travelers were not aware of the danger ahead of them.4．Many businessmen feel that doing business is no longer as easy as it used to be.5．The task can’t be finished until we get more money from the government. 6．Mary was rather excited because she ran into her cousin at the station yesterday. 7．Her sister,whom before Icame to the store.8．All the bikes had been sold out before I came to the store.9．When she heard that her husband had died in an accident,she broke into tears. 10．No matter what happens,Iwon’t change my mind..11．You’ll syrely make progress as long as you have a strong will.12．It’s high time we did something to stop road accidents.13．The advertisement will capture the attention of readers everywhere. 14．You are always finding fault with what I do.15．There was sych a mess after the party that we spent hours cleaning up. 16．They found a dying old man lying on the floor when they broken the door open. 17．Seven persons were killed in the accident. John was the only one to havesurvived.18．The poor driver was still alive when we freed him from under his car. 19．Little does he know that the police are about to arrest him.20．What I asked him is when and where the story happened.UNIT81.Jerry received a letter yesterday saying that he got the job.2.I think it is hard to believe what you said.3.It’s necessary that the problem be settled in some way or other.4.After living in Paris for thirty years,he returned to the small town where hehad grown up as a child.5.It is generally considered unwise to give a child whatever he or she wants.6.More than two substances are involved in this chemical reaction.7.By the time you get there tomorrow,they will have left for Beijing.8.When he wrutes.he always keeps a dictionary at hand.9.You’d better get a doctor to pull out your bad tooth.10.Collecting information is very important to businessmen.11.The problems which are both important and urgent will be given priority at themeeting.12.Whenever it was Professor Wang’s turn to give his lectures, the classroom wouldbe packed with students.13.You’d better not drink the water until it has been boiled.14.You don’t need to go any farther.The post office is near there.15.–Hi,Tom,you look tired.–I am tired.I have been painting the living room all day.16.Not a clue has been found so far that can help the police find the thief.17.Mother kept inviting Mr. Smith to stay for lunch ,but finally she gave up.18.While he was in prison,he was not allowed to communicate with his family.19.People in the West make it a rule to buy Christmas presents for their relativesand friends.20.You can hardly imagine a child being treated so cruelly.。
21世纪工程硕士研究生英语-综合教程(下册)Unit4课文翻译
Unit 4 Downsizing裁员Adom Cohen, Cathy Booth Thomas1. The e-mail looked harmless enough. Be at the Renaissance Austin Hotel, 20minutes away, in about an hour. Just another stupid meeting, no doubt. But by the time Dell information technology specialist Chuck Peterson walked into a room filled with 75 of his co-workers and a few managers he had never seen before, he knew what was up. “None of them would look at us,” he says. “They had their backs to us or they were looking at their feet.”这封E-mail看起来并没有任何伤害。
在Renaissance Austin旅馆召开会议，到旅馆的路程是二十分钟路程，大约一个小时后召开。
毫无疑问，又不过是一个无聊的会议。
但是，当戴尔公司信息技术专家Chuck Peterson步入房间那一刻，就知道要发生什么了，房间里是他的75个同事和几个以前从来没有见过的经理。
“他们没人看我，“他说，”他们都背对着我或是看着他们自己的脚“。
2. The bosses stuck to their script. The economy is bad. We can’t afford to keepyou. So we’re not. Hand in your badges on the way out. There were no individual explanations for why these workers－out of a work force of 40,000－had been picked. The members of the firing squad never even introduced themselves. It was over in eight minutes.这些上司们除了照着讲稿没有多讲一句话。
高一英语必修第三册(2019版)_Unit5__Video_Time_and_Ass名师教学设计
Unit5 Video Time and Assessing Your Progress 名师教学设计课时内容主题语境：人与社会主题群：文学、艺术与体育主题：戏剧语篇类型：剧本台词、名言解读、观点陈述文本分析：本节课分两部分：第一部分为Ⅴideo Time，其内容为亨利来到酒店的一场剧；第二部分为Assessing Your Progress，主要以练习为主，分别是阅读剧本台词、名言解读、观点陈述，主要是在本单元语境中练习词汇和语法。
最后对本单元进行总的反思和评价。
课时目标1.通过观看视频，获取亨利来到酒店的一场剧的相关信息。
2.复习本单元的重点词汇和语法。
重点难点重点：本单元重点词汇和语法的恰当使用。
难点：1.观看视频，获取亨利来到酒店的一场剧的相关信息。
2.情态动词的选取。
教学准备教师准备：准备At the hotel这场剧的影视材料。
学生准备：复习情态动词的用法和本单元的重点词汇。
教学过程Video TimeStep I 学习理解活动一：观看视频前1. Look at the characters listed in the box and predict who will appear in this film clip.2.what do you think this scene is about？Choose the best answer.A. Henry Adams lost his bank note at the hotel.B. Henry Adams fell in love with Portia at the hotel.C. Henry Adams received a warm reception at the hotel.Suggested answer：C【设计意图】在观看视频之前，通过预测故事人物，影片主要内容，为学生理解视频内容做好铺垫。
活动二：观看视频1.Check your answers in Before You Watch.2.Put the events in the correct order.The real Henry Adams appears.Henry makes friends with the man.The doorman thinks the man is henry，and so he invites him inside.A man appears wearing a hat.The hotel manager realises he has made a mistake.Suggested answers：3—5—2—1—4Step Ⅴ 应用实践活动三：获取与梳理Answer the questions（1）Why do the people at the hotel mistake the man for Henry Adams？（2）The man seems odd to the hotel workers. Why are they so nice to him？（3）How do the hotel workers treat the man when they discover that he is not Henry？Why？（4）What does the man do for a job？（5）Why does Henry want to make friends with the man？Suggested answers：（1）The hotel staff are looking for a wealthy American who looks poor. When the man walks up to the hotel，he puts his bag down and stands next to a horse-drawn cab The staff then make the natural mistake of assuming that he is the wealthy American，as he also looks poor，yet it looks like he has gotten out of an expensive cab.（2）They think he is an eccentric millionaire.（3）They treat him rudely because they realise he is not Henry，the millionaire.（4）He is a strongman in a circus.（5）Henry is lonely，and the man is the only person in London so far who hasn’t treated him strangely.【设计意图】通过排序、回答问题，让学生在观影过程中理清楚事件发生的来龙去脉以及重点关注人物态度的转变，而不是单纯地看热闹，重点是思考。
Unit 4 receiving visitors(接待来宾)
v Express your thanks to who ever leads to tБайду номын сангаасe meeting room 被引进会客室时，向引路者表示感谢
v Let your client know how much time you have for this meeting (If you have another one to follow) 如你有其他的会议应提早通知客户
• V: No. I’m afraid not. But I have go sth.
Urgent to discuss with Mr. Richard.
• M: May I ask your name. please Sir? • V: David Johnson of Trading company. • M: Can I ask what you wish to see him about.
选择合适的座位
横坐 （通常不适合商务场合）
Business Meeting at Client’s Office
商务拜访会议
v Making appointment 拜访前应先预约
v Re-confirm once again on the day of the meeting 拜访当天应联系被拜访者，做再次确认
You send your guests to the hotel and check their itinerary make sure that you will take them to the conference meeting tomorrow morning at 8 o’clock.
--verify the exact time of guest’s arrival at the information desk. 3. Stand at the visible place where passengers exit, with receiving sign held high in the hand. --On the sign, there should be the name of the guest and the place where he comes from.
酒店英语
PARTⅠTHE FRONT OFFICEINTRODUCTIONThe manager’s RemarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window” but also its “nerve center” .The front office staff’s efficiency and personality are of great importance to guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined.The front office staff seem to “do it all” - receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most important of all the qualities is a real liking for people and a warm desire to help them.Besides, front desk staff should encourage a nd settle the guests’ complaints. That will soothe an unhappy guest and reveal the hotel’s problems so that the operation can be bettered.In short, all staff ought to remember that the hotel will enjoy greater financial success only with the greater s atisfaction the guests receive from the “home away from home”.Word ListRemark n.陈述、言语Nerve n.神经efficiency n.效率personality n.个性Realization n.实现Operation n.经营Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币smart α.活泼的、精明的appearance n.外表good manners 彬彬有礼adaptability n.适应性figure n.数字settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚reveal υ.显示financial α.财政的、财经的satisfaction n.满意Useful ExpressionsNo t only … but also … 不仅…而且…to seen to 似乎，好像……a liking for 对……喜爱So that …以便To check SB. Out 结某人的帐（以使之可离开旅馆）in order to 为了……ought to 应当……in short 简言之，总而言之UNIT 1Room Reservations1-1 A long Distance call ReservationScene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?B: I’m calling from New York. I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast?B: No, thanks.R: Can you give me your name please, sir?B: Bellow. B-E-L-L-O-W.R: Thank you, Mr. Bellow. And your arrival and departure dates?B: From May 26th to May 29th.R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I Correct, Mr. Bellow?B: Yes, thank you.R: What time will you be arriving, Mr. Bellow?B: Around 5:00 p.m.R: All right. You’ll be expected to be here then.B: That’s fine. Thank you, madam. Good-bye.R: Good-bye.1-2 A Group ReservationScene:The telephone rings. The Reservations (R) answers the phone.R: Reservations. May I help you?Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai At the end of this month. I’d like to book 10 double rooms with twin beds for five days. R: For which dates?C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The reservations check the list.)Yes, we can confirm 10 rooms for five days.C: Thank you. Is there a special rate for a group reservation?R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air?C: Yes.R: Could you give me the flight number, please, in case the plane’s late?C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big?Conference hall?R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager About that. Please hold on a mome nt and I’ll see if I can put you through.1-3 A Local Call ReservationScene:The Reservations (R) answers the phone as soon as it rings.R: Reception. Can I help you?Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive On the 20th of this month.R: How long will he be staying?C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to Guarantee him a room after the 27th. We usually have high occupancies in the peak seasons. C: What if there isn’t any room then?R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby Hotel.C: Fine. How much do you charge for a single room with breakfast?R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?C: His company will cover all the expenses. We’ll send you a check right away.R: Thank you, sir.C: Thank you. Good-bye.Word ListReservation n.保留、预定Suite n.套房Roman α.罗马的charge υ.收费reservationist n.预订处值班员deluxe n.豪华Presidential α.总统的Client n.顾客Confirm υ.进一步确定、证实Discount n.折扣Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用list n.表、目录、名单rate n.价格等级flight n.飞行、航班conference n.会议guar antee υ.保证check n.支票Useful Expressionsto make a reservation 预订to check in 登记by the way 顺便in case 以防（万一），假使according 根据、按照eithe r…or…或者…或者right away 马上、随即UNIT 2At the reception Desk2-1 At the EntranceScene:A car pulls up in front of Huatian Hotel and a doorman (Dm) goes forwardto meet the guests, opening the door of the car for them .Dm: Good evening, sir and madam. Welcome to our hotel.Mr Bellow (B): Thanks. Good evening.Dm: (Opening the trunk out the baggage and looking at the name on the baggage tags) I’m the doorman, Mr. Bellow. So you have got altogether fou r pieces of baggage?B: Er… Maybe five, Margaret (M) ?Dm: Five? Oh, sorry. Let me have a check again.M: Oh, no, Henry. Always poor memory! We’ve got only four.B: I see.(To the doorman) Sorry, boy. You’re right. Four pieces.Dm: Never mind, Mr. Bellow. The Reception Deck is straight ahead.After you, please.B: Yes, thank you.2-2 The RegistrationScene:Mr. Bellow (B) checks in at the Reception Desk.Receptionist (R): Good evening. What can I do for you, sir?B: I booked a twin-bed room with bath three weeks ago.I’m Henry Bellow.R: Just a moment, please, Mr. Bellow. I’ll check the arrival list. …Sorry to have kept you waiting, sir. Yes, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please? (Checking the passports and giving them back)Thank you, sir. And would you mind filling in the registration form?B: I’ll take care of it. (Filling out the form)Here you are. Is it all right?R: Yes, thanks. How are you going to pay, in cash or by credit card?B: Could I pay with traveller’s checks?R: Certainly. Here’s the key to Room 908. Please keep it.And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir. And enjoy your stay.B: Thank you.2-3 Receiving a Walk-in GuestScene: A gentleman steps in, trying to find a room for the night.Receptionist(R): Good afternoon, sir. May I help you?Client(C): Yes, please. I've just arrived from Hong Kong.Could you let me have a room for this evening?R: Have you made a reservation, sir?C: I’m afraid not.R: How many people do you have, please?C: Just one. I’m alone.R: Just a moment, please. I have to check if there’s a room available. … Oh, sorry,Sir.All the rooms are booked up. But I think we’ll be able to arrange for a room after six o’clock this evening. If you need a room right now, would you like me to get in touch with somewhere else for you?C: No, thanks. I should say I prefer to stay here. A friend of mine highlyrecommended y our hotel to me. I’ll just wait here till six.R: You are welcome, sir. Perhaps you might feel more comfortable to rest in our lobby after a tiring journey. And if you need any help, do let us know.C: Thank you. No problem.Word ListDoorman. 门卫人员Tag n.标签registration n.登记、注册receptionist n.接待员bellman n.应接员prefer v.喜欢recommend v.推荐、介绍、建议tiring a.使疲劳的trunk n.行李箱（汽车）baggage n.行李cash n.现金、现款credit n.信用贷款available a.可得到的highly ad.高度的lobby n.(剧院、旅馆等的）门廊、门厅Useful Expressionsto pull up （使）停下to have a check 检查、复核to fill in (out) 填写、填好to take care of 留心to show sb. Up 领某人上楼to be booked up 预订完了to get in touch with 与……取得联系to recommend … to 向……推荐……UNIT 3The Bellman3-1 Carrying BaggageScene: The bellman (Bm) does service for the Bellows.Bm : Good evening ,madam and sir.I’m the bellman.Mr Bellow(B)&.Mrs Bellow(M),Good evening.Bm: Very glad to have you here. I’ll get the baggage up to your room.B&m: Thank you.Bm: Let me carry your baggage. Are these all yours?M: Four pieces, Henry?B: Yes.(Laughs)Bm: Allow me, madam.(Mr. Bellow tries carry one of the suitcases up to the baggage cart.)Bm: Oh, leave it to me, I’ll do that for you.B: Thanks.Bm: It’s my pleasure. This way, please.(They are going to the elevator entrance.)Here we are. Please take this elevator to the ninth floor. The floor attendant will meet you at your elevato r entrance there and show you to Room 908.I’ll take the baggage elevator and get your suitcases up to the room.B: Very good. See you then.Bm: See you.3-2 Introducing Hotel ServicesScene: The Bellman (Bm) escorts a lady (L) to her suite along the corridor.Bm: This way, please. Room 308 is at the end of the long corridor.L: Oh, marvellous! The corridor looks lovely, so quiet and well decorated! Beautiful indeed!Bm: I’m glad that you like it. And I’m sure you’ll like your room.too.All our rooms ar e spacious and airy.L: Good.By the way, could you tell me about your hotel services?Bm: Certainly, madam. Our hotel is a first-rate hotel and chosen as the favourite place to stay in by VIPs, official guests and businessmen from many countries. There are over 300 roomsof international standard, including single rooms, double rooms and suites. There are fourspacious Chinese restaurants deluxe Western-style restaurant, large and small banquet halls bar, a 24-hour cafe and an indoor patio with drinks.L: How about other services?Bm: Also available are a beauty salon, a barbershop, a souvenir shop…L: Have you got an indoor swimming pool here?Bm: Yes, it’s on the first floor. And we’ve got a billiard room and bowling room as Well. They ready to serve the guests at their convenience.L: I’d like to have a brochure of your hotel. Where could I get one?Bm: You can take one from Reception Desk.If you don’t mind, I’ll come up again and bring you one. L: Oh, good. That’s very k ind of you.Bm: Not at all. I’m always at your service.3-3 Ticket-booking ServiceScene:At the Bell Captain’s Disk (BC), the Bellows try to make a flight reservation.BC: Good morning. May I help you?Mr. Bellow (B): Yes, I’d like to fly to Guilin on S aturday.Could you book tickets for me?BC: You have to book the tickets five days in advance.Now it’s the busy season for travelling, you know.Sorry to say all the tickets are booked up.B: No tickets! What luck! But I …BC: I wonder if you’d consider going there by train instead. You can have train tickets and they’re much cheaper. actually.B: Well, it seems we’ll have to take the train.BC: What time would you like to leave?B: At noon, if possible.BC: How many tickets do you need?B: Two soft berths, please.BC: (Looking at the timetable)Will 2:15 be all right?B: Yes, that’ll be fine.BC: Just a moment, while I call the station.…(After the call)I’m sorry, there aren’t any more seats left on the 2:15 train, but there i s a train leaving on Saturday morning. That’s No.79 special express. It will leave at 7 a.m.. What do you think of it, sir?B: Well, I suppose I’ll have to take that one. My name is Henry Bellow.And here’s the money for booking.BC: I wish you a wonderful trip to Guilin.B: Thank you. They say Guilin leads the world in beautiful scenery. To tell the truth, my wife has been dying to go there.Mrs. Bellow (M): (Appearing) and so have you.Word listSuitcase n.衣箱Cart n. 小推车Entrance n. 入口处Attendant n. 侍者、服务员Corridor n. 走廊、通路Decorate v.装饰Airy a. 通风的Favourite a. 特别喜爱的Standard n.标准、规格Banquet n. 宴会、盛宴Patio n. 院子（连屋）室外就餐处Brochure n.小册子Consider v.考虑Timetable n. 时刻表Suppose v. 假定、猜想Elevator n. 电梯Duty n. 责任Service n. 服务Choose v. 挑选、选择Spacious a. 广阔的、宽敞的Souvenir n. 纪念品Official a. 官方的、公务上的Restaurant n. 饭店、餐馆Indoor a. 室内的Salon n.沙龙、美容室Convenience n. 便利、方便Instead ad. 代替Trip n. 旅程Useful ExpressionsTo do service forTo leave … to …To escort … to …At the end ofAt one’s convenience As wellIn advanceIf possibleTo think ofTo tell the truthTo be dying to do sth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT 4At the Information Desk4-1 Mail ServiceScene: Mr. Bellow (B) is going to the Information Desk with a letter in his hand.Receptionist(R): Good aftrenoon, sir.B: Good afternoon. Could you please mail a letter for me?R: Yes. Have you stuck on the stamps yet?B: No. I need to buy some.R: (Looking at the letter)Is it to San Francisco?B: Yes. And I’d like to send it by ordinary air mail.R: (Weighing the letter on the scales)Two yuan and sixty fen…B: Overweight?R: Yes.R: Two-yuan and sixty fen.B: Thank you. Here it is.(Giving the money)R: Here are your stamps. Please stick them on together with the air mail sticker on the front of the envelope.B: All right. One more thing, I want to send a telex and a fax to New York.Can you arrange it for me? R: Oh, yes, sir, We have telex and fax service in our hotel.Would you please go to the business center? You can send your telex and fax there.B: Well, I’ll be going there. Thank you for your information.R: You are welcome.4-2 Introducing Some Scenic SpotsScene:The Bellows plan to go around town. The Receptionist(R) gives them some suggestions.R: Good morning!Mr. Bellow (B): Good morning! Today we can afford a whole day for sightseeing. Could you tell us some places of historical interest in Shanghai?R: Have you ever been is Shanghai before?B: No, this is our first trip here.R: I’m very pleased to suggest that you go to visit the Yu Yuan Garden and the Jade Buddha Temple, the main attractions in Shanghai. They are often visited by foreign guests.Mrs. Bellow (M): And why are those places so popular?R: Because they are of typical Chinese national style. The Yu Yuan Garden is not only the pearl of Shanghai, but also called the “No.1 Vista in East China”. You can see beautiful pavilions, terraces, rockeries, ponds, as well as buildings decorated with fine brick designs and wood carvings.B: Good, I’ll take some p ictures. Then, how about the temple?R: The Jade Buddha Temple is one of the most famous temples in China. There are two white jade statues of Sakyamuni brought from Burma more than a hundred years ago.M: Oh, great! We’ll have a good chance to feast our eyes.R: What’s more, the construction of the Grand Hall is magnificent.B: I think I’ll enjoy the architecture of the temple, too.M: Both places sound worth visiting. Henry, let’s go.4-3 Showing the wayScene:The Bellows are asking the way at the Reception Desk.Receptionist(R): Good morning, sir.Mr. Bellow (B): Good morning. Excuse me, but could you tell me how to go to the Friendship Store? I can’t find the exact spot on the map.R: Yes, of course. Our hotel is located on Ming Y uan Road in the western district of Shanghai. But the Friendship Store is within easy reach. You can take No.27 Trolley Bus and get off at Sichuan Road. Go ahead along the road and turn left at the first crossing. Then go straight on until you find the second crossing. At the corner of the street, you’ll find a high-rise. That’s the shop.Mrs. Bellow (M): Henry, it seems too complicated. We’ll get lost, I’m afraid. Shall we try another shop? B: What are you worrying about? I want to buy a Chinese-style dress for you for your birthday. They say foreigners are offered the best service there, at the Friendship Store.M: Then, why not take a taxi, my dear.B: All right, let’s go.(To the Receptionist) Could you order a taxi cab for us?R: Yes, I’d be glad to. (Calls a taxi by phone)The car is expected to come within five minutes, sir.By the way, the Friendship Store is near the Huangpu River and if you could afford time, do walk along the Bund and see the beautiful scenery and the harbor. It’s alive with activity.B: That sounds like a very good idea.R: And there’s the Old Men’s Jazz Band at the Peace Hotel Cafe.It’s well-known even abroad and much appreciated by foreign guests. If you are interested in that, you might go there and have a cup of coffee.M: Wonderful! Thank you for your nice suggestions.R: It’s my pleasure.Word ListOrdinary a.普通的Sticker n.粘纸Telex n. 电传Fax n.传真电报Sightseeing n.观光Typical a.典型的Pavilion n.亭子、楼阁Rockery n. 石头假山Decorate v.装饰Carving n. 雕刻、雕刻品Buddha n. 佛Magnificent a.宏伟的Sakyamuni n. 释迦牟尼Pearl n. 珍珠Terrace n. 平台、阳台Pond n. 池塘Brick n. 砖头Statue n. 雕像、塑像Buddhist a.Architecture n. 建筑式样，风格Burma n. 缅甸（国名）Envelope n. 信封Spot n. 点、地点、场所District n. 地区Trolley-bus n. 无轨电车Scenery n. 风景、景色Band n. 乐团Appreciate v. 欣赏Afford v. 抽得出（时间）Exact a. 确切的Locate v. 座落于、位于High-rise n. 多层高楼Complicated a. 复杂的Jazz n. 爵士音乐Mass a.群众性的Scenic a.风景的Useful Expressionsto stick … on 把……粘贴在……上places of historical interest 名胜古迹one more thing 还有一件事within easy reach 很近to be located(on) 座落于、位于at the corner of 在……拐角处to get lost 迷路to be decorated with 由……装饰to take pictures 照相what’s more还有UNIT 5The Cashier5-1 Foreign Currency ExchangeScene:Mr. Bellow (B) is making his way to the foreign exchange counter. He wants to change some US. dollars for FEC.Cashier(C): Good afternoon, sir. Can I help you?B: I’d like to change some US dollars and I’d like to know today’s exchange rate.C: According to today’s exchange rate, every US dollar in cash is equivalent to 5.32 yuan, FEC. How much would you like to change, sir?B: Well, I’ll change one hundred and here’s the money.C: Would you please fill in this form?B: All right.C: Please write your name, passport number and room number on the slip.B: Here you are.C: Thank you. You’ll have it right away. Will you sign your name here on th is memo?B: OK, Will you please give me some one-yuan notes? I need some small change.C: All right.(Changing the money)Mr. Bellow, here it is. Please have a check and keep the exchange memo.B: Oh, yes, thanks. By the way, can you tell me what I should do with the FEC left?With me?C: You’ll have to go to the Bank of China or the airport exchange office to change It backs into dollars.B: I see. Thanks.C: You are welcome.5-2 Checking OutScene:Mr. Bellow (B) checks out at the Cashier’s Desk.Cashier(C): Good morning, sir. May I help you?B: Is this where I can pay my hotel bills?C: Yes, please tell me your room number and when you are checking out.B: My room number is 902 and I’d like to check out now.C: Just a moment, please. (Checks files)Are you Mr. Bellow?B: Yes.C: Did you have breakfast this morning?B: Yes, but I paid cash for it.C:And have you used any hotel services since breakfast?B: Yes. I used the mini-bar. I drank a can of Coca-Cola.C: All right…(Giving Mr. Bellow the bill)Here you are sir. Please check it.B: I’m sorry . What’s this for?(Pointing to a figure)C: That’s for the drinks and phone calls you made from your room.B: Oh, I see. Thank you. Can I pay with traveller’s checks?C: Certainly, sir.(Mr. Bellow fills out checks and gives them and his passport to the cashier.)Here are your bill and receipt, Mr. Bellow. We hope you enjoyed your stay with us here andthat you’ll have a pleasant trip home.B: Thank you. And we’ll have a trip to Guil in before we go home.5-3 Mis-calculationScene:Mr. Bellow (B) goes back to the Cashier’s Desk, thoughtfully and hurriedly.Cashier(C): Good morning, sir. May I help you?B: Just now I checked out here. But back in my room, I found that there might be something wrong with the bill.C: Oh, yes?B: I checked in on the 26th and will leave this morning. That’s exactly three days, I think. But I paid for three days and a half.C: Well, let me see. The 26th,the 27th,the 28th…Ah yes, you checked out in the morning, so you only stayed here for three days, no more. Sorry, sir. I do apologize for my mis-checking.B: That’s all right.C: Now let me give you another receipt and please check it. Here is the money you overpaid.B: Thank you.C: I’m awfully sorry to have caused you so much trouble.I’ll try to be more careful another time.Word ListCashier n.出纳员Sign n.符号、招牌、迹象；v.签名、示意Count v.数Bill n.帐单Mini-bar n.小冰箱Can n.听头、罐头Mis-check v.计帐出错equivalent a.相等的、相当的memo n.备忘录、（商）便笺、便函file n.汇订的文件、卷宗、档案receipt n.收到、收据、收条Coca-Cola n.可口可乐（饮料）apologize v.道歉、谢罪overpay v.多付（钱款）Useful Expressionsto be equivalent to right awayto check outto point toto apologize for just now 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT 6Settling Guests’ Complaints6-1 Changing a RoomScene: Mr. Bellow (B) Wants to change a room. He goes to the assistant manager (AM).AM: Good morning, sir. What can I do for you?B: I’m Bellow, I’m in Room908.Can you change the room for me? It’s too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much forher.AM: I’m awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. It’s possible that the noise is heard early in the morning when all is quiet.B: Anyhow, I’d like to change our room.AM: No problem, sir. We’ll manage it, but we don’t have any s pare room today. Could you wait till tomorrow? The American People-to-people Education Delegation will be leaving tomorrow morning. There’ll be some rooms for you to choose from.B: All right. I hope we’ll be able to enjoy our stay in a quiet suite tomo rrow evening and have a sound sleep.AM: Be sure. I’ll make a note of that. Every thing will be taken care of. And of there is anything more you need, please let us know.6-2 At the Lost and Found DeskScene:Mr. Bellow (B) complains to the Assistant Manager (AM) about the slowness in service.B: Hello, my watch was lost. You promised me to look for it right away. Now, two hours have passed and I still haven’t heard from you. What’s the matter?AW: Mr. Bellow, we are sorry to have kept you waiting, but you said that this morning you had changed money at the Currency Exchange Desk, bought a tourist map at the newspaper stand, had your hair cut at the barber’s and had your lunch at the restaurant. Because you have been to several places, we need more time to find it.B: Well, I was wondering whether you were still working on it.AM: Yes, we are. Two porters are still busy checking around.B: I’m sure the watch is here. I hope you’ll try to find it for me as soon as possible.AM: Of course. We’ll let you know as soon as we find it. Please don’t be worried.B: All right. Thank you.6-3 Charging MoreScene:At the Reception Desk, a guest (G) insists on staying longer without paying more. Employee (E): Good morning. May I help you?G: My fl ight doesn’t leave till 5:45 p.m.and I don’t want to wait around at the airport all day. Could I still rest in the room this afternoon?E: Excuse me, sir. According to our regulations, a half day’s rent is charged against a room this afternoon, we’ll have to charge you 50% or the price.G: (Angrily) What? Ask for money again? I have settled accounts. I won’t pay more for the two or three hours. No more! Do you hear?E: We’d like to help you as we can. You may leave your baggage here until 4:30.Just speak to the porter and he’ll take care of it…free of charge, of course.G: But damn it! I won’t give you one more cent!F: The porter will keep your baggage free of charge, sir, and you’re welcome, to rest in the lobby. G: No, I insist on having a rest in the room.E: Then, if you’ll wait a mo m ent, please, sir? I’ll ask our manager to come and take care of your request.Word Listawfully ad. 非常、很、十分anyhow ad. 不管怎样、无论如何promise n.& v. 应诺、诺言、保证worried a.烦恼的、焦虑的regulation n. 规则、规章、法规account n. 帐目、帐insist v. 坚持request n.& v. 请求、要求quiet a.安静的vacate v. 使空出、腾出、搬出Useful Expressionsto wake upto make a noiseto have a sound sleep to make a note ofto promise sb.to do sth. to be busy doing sth as…as possibleas soon asto ask forto settle accountsfree of chargeto insist on 叫醒发出噪声睡得好、醋睡做笔记应诺（某人）做某事忙于……尽可能的……一……就……请求结帐免费坚持PART ⅡTHE HOUSEKEEPINGDEPARTMENT’INTRODUCTIONThe Manager’s RemarksThe housekeeping department is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guest room is the product that the hotel sells.The main duty of the housekeeping department staff is to see to the cleanliness and good order of all rooms in the hotel. The laundry and valet service and many personal services are also parts of their jobs. And they must coordinate the work closely with the front office.This department as a whol e is required to make the guest’s stays comfortable and pleasing. Any reasonable request must be fulfilled. But good service means more than fulfilling requests. Whenever and wherever possible, the staff should offer to do extra things for the guests. What is more, whenever there is an opportunity to “sell”, the staff should take it and suggest that guests use the hotel services as much as possible. They should make sure that they are really selling what the guest wants to buy.It should be noted that the most important characteristic in the housekeeping department, and indeed throughout the hotel world, is the willingness to serve and please the guests. The housekeeping staff, such as chamber maids, housemen, linenroom attendants, supervisors and housekeepers, can do a great deal to assure a high business repeat and occupancy rate, not only through the efficiency in their jobs but also through their heartfelt warmth in serving the guests.Word Listhousekeeping department房务部fulfil v. 履行、完成backbone n. 脊梁、脊柱、骨干attractive a. 有吸引力的product n.产品、产量cleanliness n. 清洁laundry n. 洗衣valet n. 洗烫工personal a. 个人的、私人的coordinate v. 协调comfortable a.舒适的pleasing a. 使人愉快的business repeat rate 回客率opportunity n. 机会characteristic a.特有的；n.特性willingness n.愿意chamber n. 房间maid n. 侍女、少女chamber maid 客房女服务员houseman n. 杂务工supervisor n. 管理员、主管assure v. 使确信、保障heart-felt a. 感人肺腑的Useful Expressionsin a senseto see toto coordinate…with…as a wholeIt should be noted that…as much as possibleto make sure 在某种意义上注意、负责与……合作，与……协商作为整体而言应当注意尽量多弄清、使确定、使确信UNIT 1Guiding the Guests to Their Rooms1-1 Recognizing the GuestsScene: The Bellows leave the elevator.The floor attendant (F A) steps forward to welcome them.。