酒店英语2
酒店英语chapter2unit2Room cleaning
冲洗 夜床服务 毛巾 领班 失物招领本 描述
drinking water overnight staff classic Chinese tea draw the curtains boiled water immediately record article waitress
• 1. I’m sorry to disturb you. Could I do your room?
我可以吸尘么？ 4.May I tidy up your desk?
我帮您整理一下书桌，好么？
新词学习
make up 整理 special request 特殊要求 vacate 搬出 Front Office 前台 half an hour 半小时 oblige 效劳 appreciate 感激
Exercises
• 1. do the check-out room. • 2. Could you clean my room before 9:00? • 3. What else do you need? • 4. I’ll bring you some immediately.
• 水瓶 • 整理 • 物品
• 2. Do you need boiled water and fresh towels? • 3. Sorry, I’m waiting for a few friends. Could
you come back later? • 4. Could you help me tidy up the bathroom? • 5. I’m always at your service.
Unit2 Room Cleaning
清理房间
பைடு நூலகம்典句型
《酒店情境英语》M2U6Others
1. E 2. D 3. F 4. B 5. G 6. C 7. A 8. H 9. J 10. K 11. I
• • • • • • • • • • •
Match the expressions with their correct definitions.
Hotel English
• • • • •
1. C 2. A 3. F 4. G 5. D 6. E 7. B
Practice the sentences with your partners.
• • • • • • • • •
Hotel English
•
Would you like to go by airplane or by train? Would you prefer economy class or first class? It’s too far to walk so you’ll need to take a taxi. Please calm down. This is our fault. May I have your name and room number, please? Sorry. We’ll take action right away, don’t worry about it, please. We’ll manage it, but we don’t have any spare room today. Let me just contact the assistant manager to see what we can do. Here is a map. I marked our hotel, the subway stations, and the Disneyland on it for you. If there is anything else we can help, please feel free to tell us.
酒店实务英语Module 2 Housekeeping-115页文档资料
铁观音茶 普洱茶 菊花茶
茉莉花茶
变压器 吹风机 咖啡机 Extra-strong tea Pu'er tea Chrysanthemum tea
Jasmine tea
2. Discuss the following questions with your partners. ⑴ What does a receptionist usually do in a hotel?
desk is “6”. S OK. Thanks.
Task 2 Introducing Room Facilities
* Sample conversation
H=Housekeeping Z=Mr. Zhang
H: All right, Mr. Zhang, this is your room. I hope you enjoy your stay here? Is there anything else you would like to know?
Activities
1. Listening practice
Listen to the dialogue carefully and write down what you heard. C=Clerk G=Guest
C: Good afternoon. Welcome to the ninth floor. G: Good afternoon. I have checked in. my room number is 908. C: Here we are. Let me show you to your room. G: Thanks. C: Sir, may I introduce room facilities to you? Here is the light switch and this is the temperature . The adjuster is here and quilt is inside of it. Beside the wardrobe is the minibar, and there is a minisafe in the wardrobe. G: How about the TV programs ? C: The television provides satellite channels plus pay movies, with TV channels in Chinese and English. G: Great. By the way, I need a shower after such a long flight. C: The bathroom is over there with hot water supplied round the clock . You can find soap, shampoo, toothpaste and toothbrush, shower cap , comb, razor , and shaving cream. If you have any laundry, put it in the laundry bag. It will be picked up every morning. G: Thanks.
新职业英语1酒店英语--Unit 2
中国劳动关系学院高等职业技术学院
Unit 2 Checking In
1
Warming-up Reading Listening Speaking
Writing Project Vocabulary and Structure Listening Script
2 3 4
6
7 8
< Back
Reading
1.
What duties does a receptionist perform? Suggested Answers
The receptionist should check in guests with or without reservations, answer any questions from the guests, help guests with any problems, answer telephones, take messages, and handle complaints.
< Back
Next >
Home
Unit 2 Checking In
Warming-up
under
Task 2 Write each of the words or expressions
its corresponding picture.
Suggested Answers
A—Front Desk B—room card C—breakfast coupon D—receipt E—ID card F—receptionist
Home
Unit 2 Checking In
Warming-up
More about Front Office (2):
新职业英语1酒店英语--Unit 2[优质ppt]
![新职业英语1酒店英语--Unit 2[优质ppt]](https://img.taocdn.com/s3/m/ae91234410a6f524ccbf85dd.png)
酒店英语
Unit 2 Checking In
１
Reading
1. What duties does a receptionist perform?
Suggested Answers
unitunit22checkingbacknexthomehomehomehomehomehomehomehome登记入住除了为客人办理入住登记手续接待员还需要承担一些其他工作例如回答客人提出的问题帮助客人解决他们遇到的困难接听客人打来的电话为客人记录留言处理不满意的客人的投诉等
酒新店英职语 业英语
The receptionist should check in guests with or without reservations, answer any questions from the guests, help guests with any problems, answer telephones, take messages, and handle complaints.
and key card which were prepared while the guest was completing the
registration form. The room card has the effect of being the identity
card for the guest during his/her stay. Finally, the receptionist should
１
Task 1 Match the steps of checking in with their
酒店情景英语-2
Chapter 2 Housekeeping Unit 3 Laundry
Listening Practice 1.Listening and fill in the blanks.
2.Listening and fill in the missing information.
the room
2. Repairing the room
Scene: A guest is calling the housekeeping center to complain the bad facilities in the bathroom．
3、Asking for medicine
Scene: A guest is not comfortable and he is asking for some medicine
Situational Dialogues
1. Introducing the laundry service to the guest
Scene: One guest is asking some questions about laundry service in
the room.
2. Laundry service.
many luggage.
4. Introducing the room and the service in the hotel
Scene : Ellen has taken the guest into the room and the guest want to know
the services and the facilities in the room.
02酒店英语--前台英语
酒店英语-前台英语
F: So that’s D-A-V-I-E-S. How would you like to pay for the room?
好的，你想要如何付款？ G: Do you take VISA? 能用VISA卡吗？ F: Yes, we do. We take VISA, Mastercard and
这是您的收据/找零，谢谢您，祝您生活愉快。
G: Thank you, you too, bye.
谢谢，你也是，再见。
酒店英语-前台英语
Front desk 前台
Reception 接待 Reception ist 接待员
cash 现金 cashier 收银员
酒店英语-前台英语
前台常用英语口语
1. What kind of room would you like （prefer）？
您希望要什么样的房间？ 2.How long will you be staying？ 您将要住多久？ 3. How many guests will there be in your
欢迎来到金凯悦大酒店。我能为您做点什么吗？ G: I'd like a room, please. 我要住店。 F: Would you prefer a single or a double? 你是要单人间还是双人间呢？ G: A double, please. How much is that?
May I have your name,please? 一晚含税总共1150元，您的名字是？ G: It’s Davies. Robertson Davies. 我是达维斯。
酒店英语module2unit3
TIME： this evening
Shopping list:
1， oranges 2， apples
3， grapes
4， chips
5， cookies 6， popcorns
7，
8，
9，
10，
11，
12，
Remarks: six people
Money in advance: 200
Clerk XXX
Hotel English
• 9. Is there anything else I can do for you? • 还有什么能为您效劳的？ • 10.I will make out the claim tag for you. • 我会为您做好行李牌。 • 11. We are open round the clock. • 我们24小时营业。
room
claim tag
suitcase roll aboard
bellman
1
2
3
4
5
6
7
8
Hotel English
B Keep these important tips in mind when serving:
1.Give a Face-to-face greeting. 2.Introduce yourself and offer help. 3.Confirm how many pieces of baggage the guest has. 4.Answer any questions from the guest. 5.Assure the guest you will send the baggage to his room.向…保证;使…确信;
500句酒店常用英语 2
Part one : general expressions1)Good morning(afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do? (-- how do youdo ?)您好！3)Hello (or hi )!您好！4)How is everything (with you )? （您的）一切都好吗？5)How are you getting on ( or along )these days ?这几天过得怎么样？6)How are you ? (- Fine ,thankyou .and you? )您的身体好吗？7)Glad (nice ) to see you .见到您很高兴。
8)Welcome to our hotel.欢迎到我们的酒店来！9)It‟s nice to meet you again , Mr.Johnson .再次见到您太好了，约翰逊先生。
10)Good –bye.(or bye-bye)再见！11)Good night.晚安（晚间告别用）12)Have a good rest.祝您休息好！13)See you later (tomorrow).以后（明天）见！14)Hope to see you again soon.希望不久再见到您！15)Have a good time.祝您过得愉快！16)We wish you a pleasant stay in ourhotel.愿您在我们饭店过得愉快！17)Please don‟t leave anything behind.请不要遗忘你的东西。
18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途愉快！20)Have a nice trip!一路平安！21)All the best!万事如意。
酒店英语实务教程 第2课：Reception登记入住
酒店英语实务教程第2课：Reception登记入住Unit 3 Reception 登记入住经典对话C=Front Office Clerk 前台服务员 G=Guest 顾客C：Good afternoon. Welcome to XX hotel. May I help you?下午好！欢迎光临 xx 酒店。
能为您效劳吗？G：Yes, I’d like to check-in,pleae.我要登记住宿。
C：Certaily,sir. May I have your name ,please?好的，先生。
请问大名？G：I’m Lawrence Brown.我叫劳伦斯.布朗。
C：Do you have a reservation with us. Mr. Brown?布朗先生，您预订了房间了吗？G：Yes, from tonight.是的，预订了。
从今晚开始。
C：Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后，我检查一下预订记录。
(过了一会儿)让您久等了，布朗先生。
您预订了从 3 月 5 日到 7日 3 个晚上的双床间，是这样的吗？G：Exactly.对。
C：Could you fill out the registration form, please?请填写这张登记表好吗？G：Fine(Fill the form)好的(填写表格)C：How would you like to make payment?您打算如何付款呢？G：By American Express Card.用美国运通信用卡。
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保管好您的房间钥匙；若房间钥匙遗失或被盗，请立即通知前台；您在房间时，请从里面锁好门；使用安全插销（安全防盗链）离开房间前，确保房门，阳台门锁好；未与酒店管理当局确认前，不要让修理工或递送人员进入房间；房间内不要存放贵重物品，贵重物品请存放于前台的免费保险箱内；不要将贵重物品存放于车内；不要向陌生人透露您所住的酒店名称和房间号码；不要在陌生人面前透露您的行程和离店时间；离店时看管好您的行李；离店时归还房间钥匙，不要将房间钥匙留在房间内。
Quan Yun Chinese Restaurant(First Floor)Extension Number:6766Business Time:Buffet Breakfast:07:00-10:00Lunch:11:00-14:00Dinner:16:40-21:00The Chinese Restaurant is engaged in to provide for all the guests delicious and nutritious international food, buffet breakfast, lunch, dinner and exquisite cuisines of Fujian, Shandong, Sichuan Hunan and Guangdong. You can watch the cooking of food in all kinds of flavors in the open kitchen. All the dishes are cooked by the chef with carefully selected top quality ingredients.泉韵中餐厅（一层）分线：6766营业时间：自助早餐：07：00—10：00午餐时间：11：00—14：30晚餐时间：16：40—21：00中餐零点餐厅为所有的客人提供精美的国际营养美食自助早餐及午、晚餐提供鲁菜、粤菜点心、经典闽菜、川菜、湘菜等美食。
开放厨房现场烹调各式风味的菜肴，所有菜式均由名厨挑选优质食材精心烹制而成。
RY Coffee (Second Floor)Extension Number:6775Business Time:7:30-23:00Special RecommendationsThe lobby bar provides you with word-renowned brand coffee, all kinds of famous tea,Beverages and exquisite European-style snacks. Sitting in the luxurious and comfortable sofa, you can listen to soft piano music; taste your favorite cocktail quietly; enjoy the most delicious food and absolutely indulge yourself in the gorgeous atmosphere.如意吧（二层）分线：6775每天7：30—23：30特别推荐：享誉世界的名品咖啡，更有各式名茶，饮品及精美的欧式小点。
坐于豪华舒适的沙发之中，聆听轻柔的钢琴曲，静静地品味你所钟爱的鸡尾酒；享受美妙绝伦的简餐，令你沉醉在华丽的气氛之中。
EntertainmentLive piano play.Chinese Banquet Hall(Second and Third Floor)Extension Number:6784娱乐：现场钢琴演奏Business Time:Lunch:9:00-14:00Dinner:16:40-21:00Dishes:The Chinese Restaurant provides traditional Cantonese cuisine, such as Bird’s Nest, Shark’s Fin, Abalone, Cantonese dim sum; Fujian cuisine ,such as Sea Food and poultry,Geoduck with the Essence of Chicken Soup, Sichuan and Hunan cuisine, such as Spicy Boiled Fish ,Fried Bacon with White Pepper, Rural Spicy Chicken and Shandong cuisine, such as Braised Tongtian Senate at lunch and dinner. The friendly waiters will be happy to recommend you specialties and serve you sincerely, which will make you feel warm.中餐包厢（二层和三层）分线：6784营业时间：午餐：9：00—14：00晚餐：16：40—21：00菜式：餐厅午、晚餐提供传统的鲁菜红烧通天参、经典粤菜极品燕窝、鱼翅、鲍鱼、粤式点心、闽菜的佛跳墙、精华鸡汤象拔蚌，坛烧八味、川湘风味菜肴农家的香辣水煮活鱼、白辣椒炒腊肉，乡村辣子鸡等美食。
亲切的服务员乐意向阁下推荐名菜、让您备感亲切。
WangPuTivoli Italiano Restaurant(Second Floor)Extension Number:6779Business Time :24hoursThe Italian Chef elaborately prepares rich and delicious handmade Italian pizza, pasta and exquisite Italian buffet for you .The comfortable restaurant is furnished in Italian architecture style and the environment is elegant, When dining here, you can enjoy pure Italian flavor, enjoy life in the dinner and have the distinguished experience.望瀑阁意大利餐厅（二层）分线：6779营业时间：24小时来自意大利的厨师长为您精心准备了意大利传统手工披萨饼、意大利面食等菜肴和精美意式自助餐。
舒适的餐厅采用意式建筑风格，环境优雅，让您感受到纯正的意大利风情，让您在用餐中享受快乐，体验尊贵。
Tanigawa Korean –Japanese Restarant(Second Floor)Extension Number:6781Business Time:Lunch:11:30-14:00Dinner:17:00-21:00It is the only Japanese and Korean restaurant in Linyi city which is furnished in traditional Japanese and South Korean style, and which invites South Korean chef to cook, to provide the most genuine cuisine. The Japanese and Korean Restaurant provide you with traditional Korean Ginseng Chicken Soup, Jeonju Bibimbap, Japanese Teppanyaki, Tempura and all kinds of exquisite set meals .Enjoy the most genuine Japanese and Korean cuisines.古川日韩料理（二层）分线：6781营业时间：午餐：11：30—14：00晚餐：17：00—21：00日韩料理是全城唯一拥有日本和韩国传统装饰格调并邀请韩国主厨精心提供最正统料理餐厅，为您提供韩国传统参鸡汤，全州拌饭、日式铁板烧、天妇罗及多款精美定食套餐。
尽享高丽，东瀛本色。
Multifunction Hall(First Floor)With no column, the multifunctional hall, which can accommodate 2,800people to held round-table banquet and 3,600 people for meeting, covers an area of 4,300 square meters. The multifunctional hall is equipped with an automatic lifting stage, first-class lighting and sound equipment, as well as advanced audio and visual equipments and multimedia video .The professional equipments and banquet team will provide you with professional banquet and meeting service.多功能厅（一层）4300平方米的无柱形多功能厅，随意升降的舞台、世界一流的灯光、高档的音响。
可以同时举行2700人的圆桌宴会，以及3600人的会议，会议中心配备国际先进的视听设备和多媒体视频。
专业的设施设备以及宴会团队将提供专业的宴会会议服务。
Sunshine Lounge(Ninth Floor of the VIP Building)Extension Number:8999Business Time:7:00-23:00With space in new mood, brilliant lighting design, light classic music, the executive lounge interprets a magic world ,which is full of charm ,in the direct and indirect comparisons and interlocks. You can enjoy exquisite lounge of Huasheng jiang Quan Hotel& Town on the 9 floor. The executive lounge is the ideal place for business talks and for the party of relatives and friends.阳光酒廊（行政楼9层）分线：8999营业时间：7：30—23：00悦纳心境的崭新空间，绚丽的灯光设计，轻柔的古典音乐；直接与间接的对比和交错中演绎出充满幽幻的迷人世界，您可以享受到华盛江泉城酒店行政楼9层行政酒廊自制的精美自助早餐，精美的下午茶和欧式小点，是商务会谈、亲友小聚的理想场所。