酒店英文常用语
酒店英语常用语
酒店英语常用语请问您贵姓？对不起，请您重复一次好吗？May I have your name？/Would you give me your name I beg your pardon ( Pardon , please )请拼出客人的名字好吗？How to spell the guest’s name please对不起，因线路问题我听不清楚您说话，请重新打一次好吗？I’m very sorry. I can’t hear clearly,. Could you call it again4．能告诉我客人是哪里人吗？Would you tell me where the guest comes from5．能告诉我客人是哪间公司的吗？Would you tell me which company the guest is from6 . 对不起，我们在酒店的名单上找不到客人的名字。
I ‘m sorry. We can’t find the guest name on our hotel list.7 . 介意我把电话转接到接待处让他们为您查一下，好吗？Would you mind connecting the line to reception to check it8. 我再帮您查一下，请稍等。
I will check it for you again. Just a moment please.9 . 很抱歉，让您久等了。
I am sorry to have kept you waiting.10 .请您重复一遍您说的，好吗？Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点），好吗？Could you speak more slowly (loudly)12. 请稍等，我将为您转接。
Wait a moment, please. l will connect/transfer it for you.13. 您好，先生。
酒店基础英语
饭店基础用语酒店常用英语150句(英语C级教材)欢迎和问候语:1). Good morning (afternoon, evening) , sir(madam)早上(下午、晚上)好，先生（夫人）。
2). How do you do ? 您好！（初次见面）How do you do ? 您好！Glad to meet you . 很高兴见到您！3). How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4). Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5). Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6). I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快（客人刚入店时）I hope you enjoy your stay with us.希望您在我们宾馆过得愉快（客人在饭店逗留）期间。
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快（客人离店时）。
7). Have a good time. 祝您过得愉快！电话用语:8).Good morning. This is (岗位),(姓名) is speaking. May I helpyou?早上好,这是部门,我是.我能帮您什么吗?9).Sorry, I’ve dialed the wrong number.对不起,我拨错号了.10).May I speak to your General Manager?能和你们的总经理说话吗?11).Sorry. He is not in at the moment.对不起,他现在不在.12).Would you like to leave a message?您要留口信吗?13).Pardon? I beg your pardon?对不起,请再说一遍,好吗?祝贺语14).Congratulations! 祝贺您!15).Happy birthday! 生日快乐!16).Happy New Year! 新年快乐!17).Merry Christmas! 圣诞快乐!18).Have a nice holiday! 节日快乐!19).Wish you every success! 祝您成功!20).Drink to your health(success, victory). 为您的健康(成功,胜利)干杯!答谢和答应语21).Thank you (very much). 谢谢您(非常感谢).22).Thank you for your advice (information , help). 感谢您的忠告(信息、帮助).23).It’s very kind of you. 谢谢,您真客气.24).You are welcome. 不用谢.25).Not at all. 不用谢.Don’t mention it. 不用谢.26).It’s my pleasure. 非常高兴为您服务.With pleasure.My pleasure.27).I am at your service. 乐意为您效劳.I’m always at your service.28).Thank you for staying in our hotel. 感谢您在我们饭店下榻.29).Thank you for your understanding. 谢谢您的理解.道歉语30).I’m sorry. 很抱歉.I’m very sorry. 非常抱歉.31).Excuse me. 对不起,劳驾.32).I’m sorry .It’s my fault. 很抱歉,那是我的错.33).Sorry to have kept you waiting. 对不起,让您久等了.34).Sorry to disturb you. 对不起,打扰您了.35).Excuse me for interrupting . 对不起打断一下.36).I’m sorry about this. 对此表示歉意.37).I apologize for this. 我为此道歉.38).That’s all right. 没关系.It doesn’t matter.It’s nothing.39).Let’s forget it. 算了吧! 甭提了!征询语40).Can (May) I help you? 我能帮您什么吗?Yes, please. 好的.41).What can I do for you? 我能为您干点什么?42).Is there anything I can do for you? 有什么能为您效劳的?43).Please let me know if there is anything else I can do for you.如果还有其他事我能为您效劳的话,请告诉我.44).Please wait a moment( minute). 请稍等一下.Just a moment, please.45).May I use your phone? 我能借用您的电话吗?Yes, of course. 当然可以.Certainly.指路用语46).Go upstairs/downstairs. 上楼/下楼.47).It’s on the second (third) floor. 在二(三)楼.48).Excuse me. Where is the washroom( restroom)?对不起,请问洗手间在哪里?49).Excuse me. Where is the elevator(lift, clinic, restaurant)?对不起,请问电梯(医务室、餐厅)在哪里?50).This way, please. 请这边走.51).After you, please. 您先请.52).Turn left/right. 往左/往右转.53).It’s in the lobby near the main entrance. 在大厅靠近大门.54).Go straight ahead. 一直走.55).Go down to the lobby. 下楼到大堂.56).Turn left at the first corner. 在第一个拐角处左转.57).Sorry, I’m not sure. If you’ll wait a minute, I’ll be glad to find out it for you.对不起,我不太清楚,请您稍等一会.我去帮您找一下.提醒用语58).Watch your step. 请走好!59).Please be careful. 请当心.60).Please don’t leave anything behind. 请别遗忘您的东西.61).Don’t worry. 别担心.62).Take it easy. 放心好了.63).Please don’t smoke here. 请不要在这里抽烟.告别语64).Goodbye. 再会.65).See you later. 等会见.66).Good night. 晚安.67).See you tomorrow. 明天见.68).Wish you a good dream! 祝您做个好梦!69).Goodbye and thank you for coming. 再见,谢谢您的光临.70).Goodbye and hope to see you again. 再见,希望再见到您.71).Have a nice trip! 一路平安!72).Wish you a pleasant journey! Good luck. 祝您路途愉快! 祝您好运!73).普通个人的称呼Sir 先生Madam 夫人/女士Miss小姐74).当知道客人的姓氏时:Mr. *先生Mrs. *夫人/女士75).团体客人的称呼:Gentlemen 先生们Ladies 女士们76).应答客人称呼的语句:Yes, sir/madam. 是/好,先生/夫人.77).I’ll be with you in a moment, sir. 我一会儿就回来,先生.78).当可以满足客人的要求时,应答:Certainly, sir/madam. 当然可以,先生/夫人.79).I’ll go and get it right away. 我马上去取.80).Immediately, sir. 先生,我马上就来.81).当不能满足客人的要求时,应答:Sorry, we don’t have .对不起,我们没有. 82).自我介绍时:My name is ,call me any time. I’ll very glad to be of service.我是,随时吩咐我,我乐意效劳.83).当不能答应客人的要求时:So sorry we can’t do that. It’s against our rules.对不起,我不能那样做,它违反酒店规定.84).当客人由于客气而给你赏物时:No. Thank you. You’re very kind.噢,不,谢谢您,您真是太客气了.或: It’s so kind of you. But no, thank you.85).当客人客气的与您先说“有个愉快的周末”等时,应回答:You too. 或The same to you. 祝您一样愉快.86).当客人因动作缓慢,拙劣而显尴尬时,应安慰客人说:Please take your time, sir. There’s no hurry.请慢慢来,先生,不必着急.87).要打断客人的谈话时,应说:Excuse me. May I take up a few moments of your time?对不起,我能占用一下您的时间吗?88).May I speak to you for a few minutes, sir/madam?对不起,我能和您说一会话吗?89).当客人催促您时,应回答:Sorry to have kept you waiting.对不起,让您久等了.90).向客人展示单据等时,应说:Here is your (bill, menu , key ), sir/madam.先生/夫人. 这是您的(帐单、菜单、钥匙).91).接受投诉或批评时,应回答:Thank you for telling us ,sir/madam. I assure you it won’t happen again.I’ll speak to our manager about it. Please accept our apology.先生/夫人.感谢您告诉我们,我保证以后不再发生此事.我会将此事告诉我们经理的,请接受我们的道歉.92).当处理错误或过失时,应说:I’m terribly sorry . There could have been some mistake. I do apologize.我非常抱歉,这里肯定有一些错误/过失, 我真诚的致歉.93).I’m sorry. I’ll look into the matter at once.对不起, 我马上去调查这件事.94).当你听不懂时, 应说:I’m sorry. I don’t understand. Could you please speak slowly?对不起, 我听不懂, 请您说慢点好吗?95).请客人作某和事情时,应说:Could you sign here ,please?请在这里签字好吗?96).May I ask you to return in 5 minutes, madam?夫人,请您5分钟后回来好吗?97).Could I have your room card, sir?先生,我能看一下您的房卡吗?98).Please come this way, sir.先生,请这边走.销售用语(管理用语)99).What kind of rooms(food) would you like to have?您需要什么样的房间? (你想吃什么菜?)100).Here is a brochure of our hotel and our tariff.这是介绍我们饭店的小册子和价目表.101).We’ll give you a 10%(ten percent) discount.我们给您九折优惠.102).We’ll offer tour guides complimentary breakfast.我们给陪同提供免费早餐.103).We accept your terms.我们接受您的条件.公关用语104).May I introduce myself?让我介绍我自已.105).May I present you a little souvenir?请接受我们的一点小纪念品.106).Let’s drink to our friendship!为我们的友谊干杯!107).Cheers! 干杯!Bottoms!征求意见用语:108).How do you like Chinese food?您喜欢中国菜吗?109).What do you think of our service?您对我们的服务有什么意见?110).Thank you for your comments(compliment, suggestion).谢谢您给我们提的意见(赞扬, 建议).111).I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的.112).In our hotel we don’t accept tips.我们饭店是不收小费的.113).I’m afraid you’ll have to pay for the damage.恐怕您得赔偿.114).Please don’t worry , sir. I’ll send someone up to your room right away.先生, 请不必担忧. 我马上派人到您的房间去.115).I can’t guarantee anything, but I’ll try my best.我不能保证, 但我会尽力而为.前厅部常用语:116). Have you made a reservation , sir?先生, 您预定了吗?117).How many people are there in your party ?您们一共多少人?118).We have single rooms , standard rooms and suites. What kind of rooms wouldyou like?我们有单人房, 双人房和套房. 您喜欢哪一种?119).How long will you stay?您打算住几天?120.)Would you fill in this form? May I give you a hand?麻烦您填一下表格, 要我帮忙吗?121).May I see your passport?请给我看一下护照.122).Please sign your name here. Here is your room card and room key.请在这里签名, 这是您的房卡和钥匙.123).How are you going to pay, in cash or by credit card?先生, 您是付现金呢, 还是信用卡?124).Please pay at the cashier’s desk over there .请到那边帐台付款.125).How many pieces of luggage do you have, sir?先生, 请问多少行李?126).Are these your luggage ? May I take them for you ?这是您的行李吗?我来帮您拿, 好吗?127).May I show you to your room, sir?先生, 我来带您到房间, 好吗?128).This is Business Centre.这是商务中心.129). I will send a fax to Germany.我要发一份传真去德国.130).Yes , sir . Could you tell me the fax number?先生, 那您能告诉我传真号码吗?131).Please hold the line a moment , I am putting you through to …请别挂, 我替您接……132).Please don’t hung up.请别挂电话.133).Could you repeat please?请您重复一遍好吗?134). Goood evening , operator, May I help you?晚上好, 我是接线员. 请问您要哪里?135). I’d like to be waken up tomorrow morning.Or: I’d like to have a morning call tomrrow.明天早上我想要叫醒服务.136).Certainly, sir. At what time would you like me to call?好的, 先生. 请问我们什么叫醒您?管家部常用语:137).Good morning. Housekeeping. * speaking. May I help you?早上好, 客房中心, * *在讲话, 有什么可以帮您吗?138).Housekeeping. May I come in?客房服务员, 我可以进来吗?139). Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中.140).One moment please, madam. I’ll bring them to you right away.等一会, 夫人. 我马上送来.141).Excuse me. Sir, Do you have any laundry to wash?请问您有衣服要洗吗?142).May I clean your room now, sir?我现在可以为您做房间吗?143).May I do the turn down service, madam?我可以为您做夜床吗?144).I’ll send a repairman to your room at once.我马上派维修人员过来.145).May I repair the …in your room now?我现在可以进来维修…吗?餐饮部常用语:146).Would this table be alright?请问这张桌子可以吗?147).Please have a seat , Sir. Here is the menu. May I take your order?先生, 请坐, 这是菜单, 您要点菜吗?148).What would you like to have, coffee or tea?您要喝咖啡还是茶?149).Would you like to have a drink first, sir?请问要先来一杯饮料吗, 先生?150).May I repeat your order , sir?请问我可以重复您的点菜吗?151).Your order will be ready in about five minutes.您点的菜一会儿就好.152).Would you like Chinese Food or Western Food?您喜欢用中餐还是西餐?153).How would you like your steak done?您的牛排要几成熟?154).Would you like to order anything else, sir/madam?请问您还要点其他东西吗, 先生/女士?155).How about some more beer?再来些啤酒怎么样?收银处常用语:156).How much would you like to change?请问您要换多少钱?157).Please write your name, passport number and room number on the slip.请在单子上写上姓名, 护照号码和房号.158).Please check it . Keep this exchange memo.请检查一下并保留好这兑换单.159).Did you take anything from the mini-bar, sir?请问先生您使用小酒吧里的食品了吗?160).Here’s your bill, please check it . Altogether the total is ____ yuan.这是您的帐单, 请核查, 总计人民币____元.161).Good bye. Have a nice trip. We all look forward to seeing you again soon.再见, 旅途愉快, 我们期待着不久再见到您.商场常用语:162).What can I show you ? 您要买什么?163).How do you like this fashion (color, size, design)?您喜欢这种款式(颜色, 尺寸, 图案)吗?164).Please feel free to look around, and do call me if you need anything.请随便看, 如果需要帮忙请叫我.165).The extra large size of this color is out of stock.这种颜色的特大号已经卖完了.166). You have made a good choice. You have very good taste.您真会买东西, 您眼力真好.康乐部常用语:167). We open from9:00a.m. till 10:00p.m. sir.我们从早上9点营业到晚上10点.168).Is it free of charge for in-house guests?对住店客人是免费的吗?169). How do you charge for playing billiard balls?我们想打台球. 收费多少?170).80 RMB per hour , sir.先生, 一小时收费人民币80元.171).Can I sign instead of paying in cash?我不付现金签单可以吗?172).I’d like to have massage. 我要按摩.173).Our massage time is from 8:00p.m. to 11:00p.m.我们的按摩时间为晚上8:00到11:00时.174).Would you like massage in your room or in the massage room?请问您是在房间按摩还是在按摩室.Part ThreeHousekeepingUnit One dialogue Chamber ServiceMaking up the RoomC: Housekeeping. May I come in?G: Come in.C: Good morning, Mr. Jackson. May I make up your room now?G: Can you clean the room around 11:30? I’m expecting a friend of mine. C: Certainly sir.Dialogue TwoThe Turn-down ServiceC: Good evening sir and madam. May I do the turn down service for you now?G: Please. But can you get me a flask of hot water first?C: Certainly. ……Here it is.C: …I hope I’m not disturbing you. Good night.G: The same to you.Notes to the Text课文注释To make up a room 整理房间Can you clean the room around 11:30?你能11:30左右打扫房间吗?I’m expecting a friend of mine.我在等一位朋友.Turn down夜床,做夜床May I do the turn-down service for you now?我可以现在为您做夜床服务吗?But can you get me a flask of hot water first?但你能否先给我拿一瓶热水?I hope I’m not disturbing you.希望没打扰您The same to you.也同样祝您.Dialogue ThreeProviding Equipment for GuestsAC: Good morning , Housekeeping. May I help you?G: Yes, can you give us two more quilts? We don’t like sleeping with the heater on.C: I see. May I know your room number, please?G: 1212.C: One moment, please. We’llsend them to you right away.BG: Hello. Do you have a hair dryer, please?C: Yes, shall I send it to your room now?G: Yes, please . My room is 412.C: One moment ,please….(She shows the guest how to use the hair-dryer.)Just plug into the 220V socket, then switch on. The temperature is adjustable.Notes to the Text课文注释to provide提供equipment设备Yes, can you give us two more quilts?是的,你能给我们添2条被子?We don’t like sleeping with the heater on.我不喜欢开着暖气睡觉.“with+名词+形容词或介词”说明附带情况.例如:To sleep with the windows open开着窗睡觉.To stand with a gun in hand手持枪站着We’llsend them to you right away.我们马上把它们送来.Just plug into the 220Vsocket, then switch on.只要插入220V插座,然后打开开关.The temperature adjust is adjustable.温度是可以调节的.Dialogue FourOpening the Door for a GuestG: Excuse me, miss. The room key is with my roommate. Can you open the door for me?C: Yes sir. May I see your hotel passport, please?G: Alright…Oh, my God! The hotel passport is not with me. Maybe, I left it in the room.C: May I know your name, please?G: Garry Jackson.C: Yes, Mr. Jackson, and your room mate’s name, please?G: ** Tarry.C: One moment.(After checking with the Reception Desk) Thank you for waiting, Mr Jackson. For your convenience, please bring the hotel passport with you. Have a good time.G: Thank you and the same to you.Notes to the Text课文注释The room key is with my roommate.房间钥匙在我同室的另外一个人处.May I see your hotel passport, please?我可以看一下您的房卡吗?Maybe, I left it in the room.也许我把它掉在房间里了.For your convenience , please bring the hotel passport with you. 为了您的方便,请带上房卡.*为了酒店和客人的安全,应按酒店规定,凭房卡为客人开门.Roommate 同室的人To check 核对Reception 接待Passport 护照,通行证Hotel passport 酒店通行证,房卡(welcome card 欢迎卡. room card 房卡)Dialogue FiveThere’s something wrong with the TV SetC: Good afternoon , Housekeeping . May I help you?G: Yes, the TV set in my room does not work properly. The picture is wobbly.C: I’m sorry. I’llsend someone to your room in a minute.C: Housekeeping .May I come in?G: Come on in.C: May I have a look at it?G: Here it is.C: (Tries to fix it but vain) I’llsend an electrician to have it repaired. One moment, please.C: (In five minutes, an electrician comes.客房常用英语单词1 air condition 空调器21 bedside lamp 床头灯2 switch 开关22 bedstead 床架3 towel coverlet 毛巾被23 blanket 毯子/毡子4 ashtray 烟灰缸24 blind/window shade/window curtain 窗帘5 balcony 阳台25 bulb 灯泡6 balustrade 楼梯栏杆26 cafe 咖啡室7 bar 酒吧27 cafeteria 自助餐厅8 barber's shop理发室28 carpet 大地毯9 basin 洗脸池29 ceiling 天花板10 bath in tub 盆浴30 cloak room 衣帽间/寄物处11 bath room/shower room 浴室31 clothes stand/clothes three 衣帽架12 bath towel 浴巾32 coat hanger/dress hanger/clothes hanger 衣架13 bath tub 浴盆33 comb 梳子14 bathrobes 浴袍34 corridor 走廊15 bayonet socket bulb 卡口灯泡35 courtyard 院子16 bed clothes 床上用品36 double bed 双人床17 bed room 寝室37 dress-case 化妆箱18 bed sheet 床单38 dressing gown 睡袍/晨衣19 bed spread 床罩39 dressing rooms 化妆室20 bedside cupboard 床头柜40 dressing table 化妆台/梳妆台41 dustbin 垃圾桶62 lamp stand 灯座42 eiderdown quilt 鸭绒被/垫 63 laundry bag 洗衣袋43 electric fan 电扇64 lawn 草坪44 feather bed 鸭绒垫/垫床65 lift/elevator 电梯45 filament 灯丝66 lobby/hall 大厅46 fluorescent lamps/lighting 日光灯67 lounge 休息室47 fountain 喷水池68 massage 按摩48 frosted bulb 磨砂灯泡69 mat 席子49 full-length mirror 穿衣镜70 mattress 床垫50 garden 花园71 mini bar 迷你吧51 glass 玻璃杯72 mosquito net 蚊帐52 hair dryer 吹风机73 newsstand 售报亭53 hat rack 帽架74 night club 夜总会54 HBO movie 全日电影频道75 oil painting 油画55 health club 健身中心76 opal bulb 乳白灯泡56 heating 暖气77 picture frame 镜框57 In house movie 酒店中文录像节目78 pillow 枕头58 In house music radio channel 客房音乐广场79 pillow case/slip 枕套59 In-Room safe 房内保险箱80 push button 按钮60 ink stand 墨水缸81 quilt 被子61 lamp shade 灯罩82 radiator 散热器/暖气炉83 radio set 收音机104 tea table 茶几84 razor 剃须刀105 telephone director 电话本85 reading/desk/table lamp 台灯106 television set 电视机86 rug 小地毯107 tennis courts 网球场87 sauna/steam bath 蒸汽浴108 thermos bottle 热水瓶88 screen 屏风109 toilet paper 手纸/卫生纸89 screw socket bulb 螺旋灯泡110 toilet roll 一卷卫生纸90 settee 长沙发111 toilet soap 香皂91 shower bath 淋浴112 toilet table 梳妆台92 single room 单人房113 toilet/water closet 厕所93 single bed 单人床114 tooth brush 牙刷94 sitting room 客厅115 tooth paste 牙膏95 socket 插座116 towel horse 毛巾架96 sofa 沙发117 towel rack/rail 毛巾架/杆97 spittoon 痰盂118 transformer 变压器98 spring mattress 弹簧床垫119 TV transmission satellite 电视卫星转播99 stairs 楼梯120 twin beds 成对双人床100 stool 凳子121 valve 阀门101 suite 套房122 Venetian blind 百叶窗102 swimming pool 游泳池123 ventilator 通风设备103 tap 龙头124 wall lamp 壁灯125 wardrobe 壁橱146 ground towel 地巾126 waste paper basket 废纸篓147 bath towel 浴巾127 window board 窗台板148 sanitary bag 卫生袋128 window frame 窗框149 hand towel 手巾129 window sill 窗台/门槛 150 face towel 面巾130 woolen banket 毛毯151 cloth line 晾衣绳131 writing paper 信纸152 slipper 拖鞋132 electric kettle 电水壶153 shoe shine cloth 擦鞋布133 ice bucket 冰桶154 shoe horn 鞋拔134 remote control 遥控器155 match 火柴135 stationary folder 文件夹156 wall painting 壁画136 ball pen 圆珠笔157 coffee table 咖啡桌137 sewing kit 针线包158 arm-chair 扶手椅138 cotton buds 棉花棒159 bath rug 防滑垫139 shower cap 浴帽140 bath foam 沐浴露141 conditioning shampoo 洗发液142 body lotion 润肤液143 tissue 面巾纸144 hand soap 手皂145 bath soap浴皂。
酒店常用语中英文对照
酒店用语中英文对照一、组织机构1.董事长Chairman2.董事Director3.总经理GeneralManager4.副总经理AssistantGeneralManager5.总经理办公室ExecutiveOffice6.饭店组织机构HOTELORGANIZAION7.餐饮部Food&BeverageDepartment8.客房部HousekeepingDepartment9.销售部Sales&MarketingDepartment10.公关部PublicRelationsDepartment11.前厅部FrontOffice12.人事部PersonnelDepartment13.保卫部SecurityDepartment14.工程部EngineeringDepartment15.洗衣部LaundryDepartment16.工会TradeUnion17.财务部AccountingDepartment18.行政部AdministrationDepartment19.采购部PurchasingDepartment二、服务20.24小时送餐服务24HourRoomService21.洗衣烫衣服务Laundry&ValetService22.卫星电视SatelliteTV23.闭路录像节目InHouseMovies24.迷你酒吧MiniBar25.IDD电话直拨IDDCall26.银行Bank27.邮政服务PostalService28.外币兑换CurrencyExchange29.每日免费报纸ComplimentaryDailyNewspaper30.照顾婴儿服务Body-SittingService31.客用保险箱Safe-DepositBoxes32.游泳池SwimmingPool33.商务中心BusinessCenter34.歌舞厅Karaoke&Disco35.保龄球Bowling36.健身房Gymnasium37.网球场Tennis38.台球厅BilliardsRoom39.桑拿浴Sauna40.美容美发Hair&BeautySalon41.保健按摩MassageService42.语言翻译服务SimultaneousTranslation43.出租车Taxi三、餐饮44.西餐厅WesternRestaurant45.咖啡厅CoffeeShop46.大堂酒吧LobbyBar47.贵宾厅VIPFunctionRoom48.KTV包间KTVRoom49.中餐厅ChineseRestaurant50.大宴会厅BanquetHall51.会议中心ConferenceRoom52.夜总会NightClub53.风味餐厅ThemeRestaurant54.自助餐厅BuffetRestaurant55.旋转餐厅RevolvingRestaurant56.有表演餐厅TheatreRestaurant57.地下室餐厅Cafeteria58.顶层餐厅Roof-TopRestaurant59.小饭馆ChopHouse60.素食馆VegetarianRestaurant61.薄饼店PancakeRestaurant62.烤肉店Grillroom63.牛扒馆SteakHouse64.清真餐馆MuslimRestaurant65.快餐店SnackBar66.冷饮店SodaFountain67.咖啡屋Cafe68.面食馆NoodleBar69.大众食堂EatingHouse;Cookshop70.饭厅DiningRoom71.饭摊FoodStall72.酒吧Bar73.啤酒店Brasserie74.啤酒厅BeerHall75.茶馆Teahouse76.食街FoodCenter;FoodStreet77.宴会DinnerParty;Banquet78.国宴StateBanquet79.欢迎宴WelcomeBanquet80.开幕式宴会OpeningBanquet81.告别宴FarewellBanquet82.年终聚餐Year-endDinnerParty83.自助餐会BuffetDinner84.鸡尾酒会CocktailParty85.招待酒会Reception86.野餐会PicnicParty87.职务88.领位员Hostess89.男服务员Waiter90.女服务员Waitress91.订餐员ReservationClerk92.总机话务员Operator93.门童Doormen94.酒吧调酒师Bartender95.女调酒师Barmaid96.销售代表RepresentativeofSales&Marketing97.公关主任PublicRelationsDirector98.科长ChiefofSection99.办事员Clerk100.秘书Secretary101.收银员Cashier102.保安员Detective103.实习生Trainer104.培训生Trainee105.杂工Valet四、后厨106.主厨ExecutiveChef107.见习厨师AssistantCook108.配菜师Assembler109.面点师PastryCook110.面包师傅Baker111.厨师助手CookHelper112.女帮厨Scullery-Maid113.厨工KitchenWorker;KitchenHand114.厨房杂工Kitchenhelp115.洗碗工DishWasher;StewardStaff116.厨师CHEF117.一级FirstGrade118.二级SecondGrade119.三级ThirdGrade120.特一级SuperFirstGrade121.餐饮部经理Food&BeverageDepartmentManager 122.餐饮部副经理F&BDepartmentAssistantManager 123.餐厅经理RestaurantManager124.餐厅副经理RestaurantAssistantManager 125.厨师长Chef126.餐厅主管Supervisor127.餐厅副主管AssistantSupervisor128.餐厅领班Captain129.餐厅副领班AssistantCaptain130.特二级SuperSecondGrade131.特三级SuperThirdGrade132.服务员ATTENDANT133.一级FirstGrade134.二级SecondGrade135.三级ThirdGrade136.一级服务技师FirstGradeServiceTechnician 137.二级服务技师SecondGradeServiceTechnician 138.特级服务技师SuperServiceTechnician五、物品139.电冰箱Refrigerator140.收音机Radio141.录音机Recorder142.电话Telephone143.电视机Television144.电热水器ElectricWaterHeater 145.微波炉MicrowaveOven146.电扇ElectricFan147.空调机Air-Conditioner148.照相机Camera149.摄像机VideoCamera150.录相机VideoRecorder151.摄影机cinematograph152.手表Watch六、销售153.取消Cancel154.折扣Discount155.签名ToSign156.售价Saleprice157.特价SpecialSale158.大拍卖BargainSale159.不二价OnlyonePrice160.便宜Cheap;Inexpensive161.贵Expensive162.最低收费MinimumCharge163.赔尝Compensate164.时价GoingPrice165.最低售价UpsetPrice166.减价ReducedRate167.扣除ToDeduct168.削价Price–Cutting169.折扣率DiscountRate170.报价表QuotationFrom171.定价表PriceList172.佣金Commission173.回扣Kickback174.奖金Bonus175.小费Tip176.预付Prepay177.预订金AdvanceDeposit178.取消费（取消预定）CancellationFee 179.退款Refund七、信用卡180.信用卡CreditCard181.运通卡AmericanExpressCard182.维萨卡VisaCard183.万事达卡MasterCard184.长城卡GreatWallCard185.支票Check;Cheque186.客人支票GuestCheck187.旅行支票Traveler’sCheck188.个人支票PersonalCheck189.作废支票VoidedCheck190.伪造支票BogusCheck191.空白支票BlankCheck192.支票背书ToEndorseACheque193.记名背书SpecialEndorsement194.背书人Endorser195.透支Overdraft八、兑换196.零钱Small-Change;Change197.兑换Exchange198.换钱ToChangeMoney199.兑换率RateofConversion;RedemptionRate 200.硬币Coin201.纸币BankNote202.外币ForeignCurrency203.美元U.S.Dollar204.英镑Pound205.港币HongKongDollar206.日元JapaneseYen207.马克DeutscheMark208.人民币Renminbi(RMB)九、数字209.一One210.二Two211.三Three212.四Four213.五Five214.六Six215.七Seven216.八Eight217.九Nine218.十Ten219.十一Eleven220.十二Twelve221.十三Thirteen222.十四Fourteen223.十五Fifteen224.十六Sixteen225.十七Seventeen226.十八Eighteen227.十九Nineteen228.二十Twenty229.三十Thirty230.四十Forty231.五十Fifty232.六十Sixty233.七十Seventy234.八十Eighty235.九十Ninety236.一百Hundred237.一千Thousand238.十万OneHundredThousand 239.一百万Million十、日期240.星期一Monday241.星期二Tuesday242.星期三Wednesday243.星期四Thursday244.星期五Friday245.星期六Saturday246.星期日Sunday247.1月January248.2月February249.3月March250.4月April251.5月May252.6月June253.7月July254.8月August255.9月September256.10月October257.11月November258.12月December259.时间Time260.日期Date261.年Year262.季Season263.月Week264.周Day265.日Morning266.上午Noon267.下午Afternoon268.傍晚Evening269.夜晚Night270.前天TheDayBeforeYesterday 271.昨天Yesterday272.今天Today273.明天Tomorrow274.后天TheDayafterTomorrow 十一、时间275.点钟O’clock276.小时Hour277.半Half278.刻Quarter279.分Minute280.秒Second281.片刻Moment十二、自然282.东East283.南South284.西West285.北North286.春Spring287.夏Summer288.秋Autumn289.冬Winter290.风Wind291.雨Rain292.冰Ice293.雪Snow294.雾Fog295.冷Cold296.暖Warm297.热Hot298.水Water299.火Fire十三、颜色Colour 300.红色Red301.鲜红色Ruby 302.砖红色Brick-Red 303.茶色Tawny304.玫瑰色Rose 305.粉红色Pink 306.黄色Yellow 307.蓝色Blue308.绿色Green309.黑色Black310.白色White311.金黄色Gold 312.浅蓝色PaleBlue 313.深褐色Darkbrown 314.棕色Brown315.米色Beige316.紫色Purple 317.灰色Gray318.黑暗Dark319.明亮Bright 320.好看的Nice 321.美丽的Beautiful 322.精彩的Wonderful 323.可口的Delicious 十四、称谓324.家庭Family 325.家Home326.父母双亲Parent 327.父亲Father 328.母亲Mother 329.爸爸Dad330.妈妈Mum331.祖父Grandfather332.祖母Grandmother333.奶奶Grandma334.叔Uncle335.婶Aunt336.兄弟Brother337.姐妹Sister338.丈夫Husband339.妻子Wife340.儿子Son341.女儿Daughter342.先生Mister(缩写Mr.) 343.夫人Mistress(缩写Mrs.) 344.小姐Miss345.先生Sir346.女士Madam347.绅士Gentleman348.女士Ladies349.朋友Friend350.同志Comrade351.邻居Neighbor352.医生Doctor353.护士Nurse354.记者Reporter355.参观者Visitor356.司机Driver357.老板Boss358.警察Policeman359.律师Lawyer360.工作人员Staff361.宴会主持人ToastMaster362.贵宾Honoredguest(VIP)363.顾客Clientele364.常客Patrons365.饭店客人HotelResident366.客人Guest十五、节假日367.元旦（1月1日）NewYear’sDay368.春节（农历正月初一至初五）SpringFestival(ChineseNewYear’sDay)369.元宵节（农历正月十五）LanternFestival370.情人节（２月１４日）Valentine’sDay371.妇女节（３月８日）Women’sDay372.复活节（春分月圆后第一个星期日）Easter373.国际劳动节（５月１日）InternationalLaborDay;MayDay 374.中国五四青年节（５月４日）ChineseYouthDay375.母亲节（５月第二个星期日）Mother’sDay376.儿童节（６月１日）InternationalChildren’sDay377.端午节（农历五月初五）DragonBoatFestival378.父亲节（６月第三个星期日）Father’sDay379.中国共产党成立纪念日（７月１日）AnniversaryoftheFoundingofthecommunistpartyofchina 380.建军节（８月１日）Army’sDay381.教师节（９月１０日）Teacher’sDay382.国庆节（１０月１日）NationalDay383.中秋节（农历八月十五）MoonCakeFestival384.重阳节（农历的九月初九）DoubleNinthFestival385.万圣节（１１月１日）Hallowmas386.感恩节（１１月的最后一个星期四）Thanksgivingday387.平安夜（１２月２４日）ChristmasEve388.圣诞节（１２月２５日）Christmas389.圣诞快乐MarryChristmas390.新年快乐HappyNewYear391.生日快乐HappyBirthday十六、烹调方法392.煎（Pan-Fried）:以文火少油把食物煎熟。
酒店英语基本用语
欢迎和问候语：1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。
3、How are you?您好吗？Fine, Thanks. And you ?很好，谢谢。
您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、**hotel , front desk. Can I help you?**饭店，前厅。
您找谁？9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager? 能和你们总经理说话吗？Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much).谢谢您（非常感谢）。
酒店前台常用的100句口语表达
酒店前台常用的100句口语表达一.预订服务Good morning. This is Room reservation. May I help you?早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况。
You should pay a deposit of US $1000 beforehand .您应预期付1000美元的定金。
There is a 10 per cent discount .10%的折扣。
二.预定服务What kind of room would you like（prefer）？您希望要什么样的房间？Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？Do you want a single room or a double room？您是要单人间还是双人间？Would a double room do？双人间可以吗？Would you like breakfast in our hotel？您要不要在饭店吃早餐？In whose name is the reservation made？是以谁的名义订的房间？How do you spell your name，please？请问您的名字怎么拼写？I’m sorry，but we don’t have any record of your reservation.对不起，我们这里没有您预订的记录。
酒店常用英语口语
酒店常用英语口语1. 预订房间1.1 酒店查询当我们需要预订酒店时，通常会通过电话或者在线预订平台进行酒店查询。
下面是一些常用的英语口语：•Can I make a reservation for a room? (我可以预订一个房间吗?)•Do you have any rooms available? (你们有空房间吗?)•How much is the room rate? (房间价格是多少?)•What is included in the room rate? (房间价格包括哪些服务?)•Is breakfast included? (早餐包括在内吗?)•Do you have any discounts for long-term stays? (长期入住有折扣吗?)1.2 个人信息确认在预订酒店时，我们需要提供一些个人信息以确认预订。
以下是一些常用的英语口语：•My name is [Your Name]. (我的名字是[你的名字].)•I would like to book a room for [number of nights].(我想预订[number of nights]晚的房间.)•I would like a non-smoking room. (我想要一个无烟房.)•I prefer a room with a view. (我希望有一个可以看到景色的房间.)•I prefer a room with a king-sized bed. (我希望有一个大床的房间.)1.3 房间预订确认在完成预订后，我们需要确认预订细节。
以下是一些常用的英语口语：•Can you confirm my reservation? (可以确认一下我的预订吗?)•Can I have a confirmation email? (可以给我发送一封确认邮件吗?)•What is the check-in/check-out time? (入住/退房时间是多少?)•How can I cancel my reservation if needed? (如果需要的话，我该如何取消预订?)•Can you provide an invoice/receipt? (可以提供发票/收据吗?)2. 入住2.1 办理入住手续当我们到达酒店时，我们需要办理入住手续。
酒店、餐厅服务常用语及词汇英文版
酒店英语常用语1、Welcome to the Guangdong Foreign Businessmen Club/Hotel. 欢迎光临外商活动中心。
2、Welcome to our restaurant. 欢迎光临我们酒店。
3、We’re glad to see you again. 我们很高兴能再见到您。
4、May I have your name, please? 请问您叫什么名字？5、Your initials, please? 请问您的名字首写字母？6、May I have your first name? 请告诉我您的名字。
7、May I take your order now? 我现在为您下单好吗？8、May I have your room number? 请您告诉我您的房间号，好吗？9、May I have your signature, sir?,,here please. 先生，请您把名字签这儿，好吗？10、May I know who I’m talking with?(打电话时用) 请问您是哪位？11、May I ask who is next? 请问下一位是哪位？12、May I be of service, madam? 请问这位夫人，我能为您做些什么？13、May I recommend our,,, sir? 先生，我能为您推荐我们,,14、May I help you with,,madam? 夫人，我能帮您做,,15、Would you like me to book a ,,for you? 需要我为您订,,16、Would you like to sit by the window? 您喜欢坐在靠窗边的位置吗？17、Would you like to have a cup of tea? 来杯咖啡如何？18、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？19、How about a,,您觉得,,怎样？20、Have a pleasant stay at our hotel, sir. 愿您在我们中心，一切顺心开心。
酒店常用英语口语
酒店常用英语口语酒店常用英语口语50句在酒店中有什么英语口语呢?下面是店铺整理的酒店常用英语口语50句，欢迎阅读!1、Have a good time!祝你们玩得愉快!2、Have a nice evening!祝你晚上愉快。
3、Happy Birthday!生日快乐。
4、Merry Christmas!圣诞快乐。
5、May you succeed祝你成功Parting(分手再见)6、 Good-bye and good luck.再见，祝你好运。
7、Hope you‘ll have a nice trip.希望你旅途愉快。
8、Wish you a pleasant journey 。
祝你旅途愉快。
9、Happy landing.祝你安全抵达。
10、Bon voyage.一帆风顺。
11、Hope to see you again.希望再次见到你。
12、Good night.晚安。
13、See you Tomorrow.明天见。
Self-Introduction (自我介绍)14、I‘m henry ，I’m from Golden Lake Hotel，I‘m here to meet you 。
我叫享利，来自金湖酒店，我是来接您的。
15、My name is Irene ，I‘m the housekeeping Department waiter.我的名字是艾琳，我是管家部服务员。
16、I‘m the receptionist here ，welcome to our hotel. 我是这儿的接待员，欢迎来到我们酒店。
17、Reservations ，May I help you ?预订部，我能帮你吗?18、Room service ，May I come in ?送餐服务，我可以进来吗?19、This is Henry Adams speaking.我是享利。
亚当斯。
Affirmative Responses (肯定回答)20、Surely.当然可以。