新视野商务英语视听说上教案

新视野商务英语视听说（上）授课教师：李殿文Unit 1 Job interviewTeaching objectiveAfter completing this lesson, students should know how to deal with an interview, including-- how to prepare for an interview-- the interview procedure-- how to answer questions about personal details,education and work experiencehow to deal with inappropriate questions by the interviewer.Business profileGeneral conduct during an interviewOpening :establishing a friendly atmosphereIntroduce yourselfTalk about weather, traffic ,etc.Talk about yourself as a personDuring :exchanging informationGeneral questionsBe prepared to talk aboutYour personal detailsYour educationYour work experiencePosition related questionsYou will be able to discussReasons for leaving last jobDetails of the job and the companyQualifications and skills make you fit for the requirements of the job Short-term goals and long term goalsClosing : leaving a lasting impressionAsk 1 or 2 questions based on your pre-interview researchArrange a call back to get the resultThank the interviewerSay you enjoyed the interviewTypes of job interviewTelephone screening interviewIn-person screening interviewSelection interviewWork sample interviewPeer group interviewGroup interviewLuncheon interviewStress interviewVideoconference interviewTeaching planPart 1 warm-upOrganizational structure of the companyName of the interviewerDivision/departments that interest youProducts/servicesTraining programsSize of the company-number of employees and turnover How long they have been in businessTypes of clientsGrowth in the past and future potentialJob description and job titleAppearanceDress conservatively: smart, clean and formalDo have clean, neatly styled hairDo have clean hands and trimmed nailsDo carry a portfolio or briefcase with extra copies of your resume Do bring a clean notepad and pen that worksDo wear shoes you can walk easily inDon’t wear torn, soiled, wrinkled clothingDon’t dress casuallyAppearanceDon’t wear a lot of jewelry (men should avoid earrings)Don’t wear a lot of cologne or perfumeDon’t wear sports shoesDon’t eat spicy, offensive smelling foods before the interview Don’t wear sexy clothingDon’t wear cutesy ties (flashing Micke y mouse)Don’t chew gum or smokeDon’t wear a mini-skirtDon’t wear heavy make-upPart 2 Listening practiceTask I and task 2Listen--- finish – readPart 3 language focus AOpeningDuringPersonal questionsEducationWork experienceFollowing-up practiceListen and readPart 4 Video 1 Watch –finish –role play Part 5 language focus BPosition related questions Qualifications and skillsJob fitClosingFollowing-up practicePart 6 Video 2 watch and fillhomeworkDialogue :interviewpg. 12 MP3Unit 2 jobs and responsibilities Teaching objectivesAfter completing this lesson, students should be able to--- describe jobs and responsibilities--- describe their position and responsibilities in a company --- describe a company’s organization--- express likes and dislikes about jobsBusiness profileWant to know about jobs and responsibilities in a company?Senior sales managerFinancial controllerHuman resources managerLogistics managerAccount managerPurchaser/buyerLanguage expansionsJobsResponsibilitiesPositions and the departmentsWorking hours and routinesInterpersonal relationshipCompensationPromotionJob satisfactionTeaching planPart 1 warm upWaiter farmer carpenter photographer electricianChef/cook typist policeman doctor singerPart 2I’m a manager in the human resources departmentWhich company do you work for?I’m mainly in charge of recruitment, that is, the selection, training and development of employeesI haven’t seen for you yearsWhat do you do nowWhat are you working onF T F F F TPart 31.card 1 company: Beijing sanmei factory name: alice wang title:manager of human resources2.card 2 company bill hayes title general manager companybeautify cosmetic corporationpart 41.caroline Clinton--- financial accounts2.lucy white--- data processing3.ada black—management accountspart 5chef editor magazine manage feedbackdefinite flexible office regularC A F E B G DSelf-employed entrepreneurBuyer line supervisorAdvertising executivePublic relations managerHomeworkWriting : imagine your ideal job and describe the responsibilities of it . if needed, you can search information from internet.Unit 3 On the phoneTeaching objectivesAfter completing this lesson, students should be able toAnswer the phoneAsk to be connectedConnect a callerLeave messagesDeal with problems b telephoneBusiness profileThe big 31.be prepared2.don’t give up3.try not to put people on the spotbefore you pick up a phone1.review written material first2.make a list of questions for each encounter3.be clear about what information you need4.establish a system for yourself5.create a notebook or other organizer6.psych yourself to make the call7.make calls when you’re at your best making your calls1.be aware of the pitch of your voice2.be modest3.establish a relationship4.avoid yes or no question5.be empathetic6.make the personal feel like your mentor7.find out his /her schedule8.be polite9.always get the name of the person10.remember we still don’t have videophonestypes of callanswering the phoneintroducing yourselfasking for someoneputting someone on holdthe person wanted is not availabletaking a messageringing offproblemsreasons for callingrequestingteaching planpart 1 warm-upadvance documents schedule distraction pretend interrupting clearly argue polite lengthy misunderstood hearPart 2 listening practiceB E G F D A CSimon Weller is calling from Singapore He has just left for a workshopHalf an hour laterPart 3Part 4F T F TT FPart 51. 875-93682. 305-636-84303. 5312/A124. Bartholomew5. holt &frier6. dinerPart 6A C C CB CHOMEWORKMake a telephone call and telephone messageUnit 4 At a meetingTeaching objectivesAfter completing this lesson, students should be able toUnderstand and use vocabulary related to meetingsIdentify and understand basic aspects of planning a meeting Effectively use communication skills toChair a meetingAsk for and giving opinionsAgree the disagree with an ideaMake suggestionBusiness profileSample board of directors meeting agendaName of agency board meeting agendaMonth day yearLocationPlanned starting time to ending timeSample of minutes of a management meeting Name of organizationMeeting mintues: month day yearTime and locationPresent:ProceedingUseful expressionInterruptingGiving opinionCommenting on other opinionsAgreeing with other opinionsDisagreeing with other opinionsClarifyingRequesting informationAsking for repetitionAsking for clarificationAsking for verificationAsking for contributions of other participantsCorrecting informationKeeping the meeting on timeTeaching planPart 1 work in pairsPart 2List agenda minutes decision collect topic write arrange invite Before a meeting 2 6 8 9During a meeting 4 5 7After a meeting 1 3Purpose argue written agenda chairperson late waitingToo much dealt with decision take notes discussionT T F F TPart 3Conversation 1. eConversation 2 cConversation 3 aConversation 4 bConversation 5 fConversation 6 hPart 4Sharp august should not GregoryPart 5B BHomework1. a laundry2.print and photo service3.translation and interpretation service4. a bookstoreUnit 5 Business TravelTeaching objectivesAfter completing this lesson, student should be able to;---understand and use basic travel-related vocabulary---understand procedures related to checking-in, clearing customs and checks at the airport---effectively use communication skills to:Enquire about flightsReserve airplane ticketEnquire about facilities and services in a hotelBook a hotel roomRequest services in a hotelBusiness profileMaking enquiries about flights, luggage, and check-in times Booking airline ticketsChecking in at the airportGoing through customsMaking a reservation in a hotelChecking in at a hotelChecking outTeaching planPart 1a f g j ebc od hpart 2g a e b d f h I j l n r q p o k cin a taxi at a hotel on an airplane at customs in a booking office reserve a room check for rather fullticket and passport boarding passport tagsroom service plain blackdeclare subject to belongingscheck out comes to receiptpart 3seats c and d row 12two20 kilos gate 7 nowPart 4F t f f f f t tPart 5From January 15th to 18thNo there isn’tBy credit cardHe is booking a small conference roomHe is asking for a wake-up call for tomorrow morningApproximately 8 hoursThe price for a single room with garden view is us 150, and that for a similar room with rear view 125HomeworkUnit 6 company presentationsTeaching objectivesAfter completing this lesson, students should be able toUnderstand and use basic vocabulary for introductions and presentations Identify the structure of a company presentationEffectively use communication skills toTalk about a company profileAnswer general questions about a companyGive a brief self-introductionGive a short business presentationBusiness profileOrganization of the informationDelivery of the informationUse of languageAudienceParticipationTypes of companyCompany corporationFirmEnterpriseTownship enterpriseState-own enterprisePrivately-owned enterpriseWholly owned foreign enterpriseForeign capital enterpriseSino-foreign joint ventureMultinational corporationGroup corporationLimited corporationParent companySubsidiary affiliate companyPartnershipShare holding companyListed quoted companyCooperationIndustrial corporationConsulting corporationTeaching planPart one warm-upPart 2Products leading global first connecting London carAddress audience PR department information china 2 5 minutes Largest first china 1977 california42000 11 billion 1989Part 3Internal presentation A D F G I LExternal presentation B C E H J KPart 4A c d e f gPart 5COpenHomeworkUnit 7 product presentationsTeaching objectivesAfter completing this lesson, students should be able toUnderstand and use basic vocabulary to describe products and make presentationsIdentify the structure of a product presentationsEffectively use communication skills toDescribe a productCompare the features of productsAsk for information about productsMake a short presentationBusiness profileCreating a product objectiveDifferent depending upon the target audience and the presentation should be adjusted accordingly.An important part of selling a product to prospective customers.Points to considerObjectiveTarget audienceTarget presenterOutlineIntroductionPositioningProduct descriptionExamples successClosing argumentWhen you are the presenterPractice your presentationOther helpful hintsUse gesturesUse an expressive voiceAlways standsUse highlights or color or chartsUse controversyUse metaphors to help with visualizationLanguage expansionGiving general information about a product Describing the quality and performance Describing the styleDescribing the craftsmanship and workmanshipTeaching planPart 1 warm-upPart 2 listening practiceMegabyte ounce pound kilogram inchCentimeter hour year month footLower better more good longer shorterPart 3B414 small black design easy 12 48 5Part 5C b cHomeworkUnit 8 receiving visitorsTeaching objectivesAfter completing this lesson, students should be able toUnderstand the procedures when receiving business visitors Effectively use communication skills toReceive business visitors who have an appointmentReceive business visitors who do not have an appointmentMeet visitors at the airportParticipate in small talk about travel ,weather or accommodationBusiness profileReceptionistThe workMost organizations employ receptionists. For example hotels, factories, hospitals, school. Etc.Skills and interestsBe outgoing and confidentHave a smart appearanceHave good communication skillsBe able to stay calm under the pressureBe courteous, but firmBe efficient and well organizedBe able to work on your ownHave basic computer skillsBe able to use office equipmentBe interested in the work of the organizationLanguage expansionReceiving visitors at the officeAsking for names identification of the visitorsAsking the purpose of the visitAsking the visitor to waitAsking the visitor for informationGiving the visitor informationApologizing for having kept the visitor waitingExpressing regret then someone is not present Meeting guests at the airportTaking guests to their hotelSmall talk topicSeeing offTeaching planPart 1 openPart 2C f a I b h d e j gA BCE BD AC CD BDF F F T F TPart 3Make an appointment in the middle ofBy name in touch withMake suggestions out of the questionE G A C L D HK J B M I/N F N/IPart 4F T F T T TPart 5F F F F FF T F T FHomeworkUnit 9 business dinnerTeaching objectivesAfter completing this lesson, students should be able to Understand and use basic dinner-related vocabularyEffectively use some communication skills toInvite business associates to dinnerOrder western foodOrder Chinese foodComment on foodPropose a toast during a dinnerBusiness profileBasic table mannersManners in every country are different. What is polite in China may not be polite in the United States. These basic rules will help you enjoy western food with your American friends.Always put the napkin on your lap first. Before you leave the table, fold your napkin and put it beside your plate.As the meal is served, use the silverware farthest from the plate first. When eating something in a bowl, do not leave the spoon in the bowl. Put it on the plate beneath the bowl. Soup, as well as all American food is eaten quietly. Do not slurp the soup. The soup spoon is used by moving the spoon away from you. Do not over fill the spoon. The bowl may be tipped slightly away from you to allow the last bit of soup to be collected on the spoon. Do not pick the bowl up to hold it closer to your mouth. When you have finished your meal, place your knife and fork side by side on the plate. This signals that you have finished eating.Wait until everyone has been served to begin eating. Everyone begins to eat at the same time. The host or hostess may invite you to start eating before everyone is served. Some foods may be cold if you are required to wait until everyone is served. If invited to begin before others are served, wait until three or four people have been served before starting to eat.While eating, remember not to talk with your mouth full of food.During the meal, the host or hostess will offer you a second helping of food. Sometimes they will ask you to help yourself. When they offer you food, give a direct answer. If you refuse the first time, they might not ask you again.At the table, ask others to pass you dishes that are out of your reach. Good phrases to know are: “Please pass the ____” or “Could you hand me the ____, please?” If asked to pass the sal t to someone, you should pass both the salt and pepper which are placed on the table together. Hand the salt and pepper to the person seated next to you. Do not reach over the person next to you to pass anything to others.Sit up straight at the table. Bring the food up to your mouth. Do not lean down to your plate.Cut large pieces of meat, potatoes and vegetables into bite size pieces. Eat the pieces one at a time.When eating spaghetti, wind the noodles up on your fork. You may use your spoon to assist in winding the noodle on your fork. The spaghetti on your fork should be eaten in one bite. It is very impolite to eat half your noodles andallow the other half to fall back on your plate.Some foods may be eaten with your fingers. If you are not sure if it is proper to eat something by picking it up with your fingers watch what others do before doing so yourself. Examples of foods which can be eaten with your fingers include: bacon which has been cooked until it is very crisp; bread should be broken rather than cut with a knife; cookies; sandwiches; and small fruits and berries on the stem. Most fast foods are intended to be eaten with your fingers.Do not lean on your arm or elbow while eating. You may rest your hand and wrist on the edge of the table.In America, people do not use toothpicks at the table.Some of the rules mentioned here may be somewhat relaxed in informal settings.The best way to learn good manners is to watch others. Observe the way your western friends eat. This is the best way to avoid making mistakes when you are unsure of what to doLanguage expansionMaking an invitationProposing a toastSetting the billReserving or finding a table for dinnerExplaining the menuRecommending food and drinkTaking ordersCommenting on dishesDinner talksTeaching planPart 1White radish celery garlic potato cabbage capsicumTomato cauliflower broccoliPart 2B e f a d cPart 3B d h e a c g fPart 4T f f t fT f f f f homeworkUnit 10 company performanceTeaching objectivesAfter completing this lesson , students should be able toUnderstanding and use basic vocabulary to describe company results and graphsIdentify the speed and degree of changes in business graphsEffectively use communication skills toDescribe company performanceDescribe graphs and trendsBusiness profilewant to know about company performanceannual reportdescriptionformat of annual reportschairman statementbalance sheetswhat is a balance sheet used forAn Annual report is a comprehensive report on a company's activities throughout the preceding year. Annual reports are intended to give shareholders and other interested people information about the company's activities and financial performance. Most jurisdictions require companies to prepare and disclose annual reports, and many require the annual report to befiled at the company's registry. Companies listed on a stock exchange are also required to report at more frequent intervals (depending upon the rules of the stock exchange involved).Typically annual reports will include:Chairman's reportCEO's reportAuditor's report on corporate governanceMission statementCorporate governance statement of complianceStatement of directors' responsibilitiesInvitation to the company's AGMas well as financial statements including:Auditor's report on the financial statementsBalance sheetStatement of retained earningsIncome statementCash flow statementNotes to the financial statementsAccounting policiesOther information deemed relevant to stakeholders may be included, such as a report on operations for manufacturing firms or corporate social responsibility reports for companies with environmentally- or socially-sensitiveoperations. In the case of larger companies, it is usually a sleek, colorful, high gloss publication.Teaching planPart 1Bar chart line graph pie chart area chartPart 2C a e d bBPart 32004second more than 37% price2005more increased 48 millionpart 4c d a f b ehomework。