飞机客舱服务用语100句精编版

飞机客舱服务用语100句精编版
飞机客舱服务用语100句精编版

“各位旅客,由悉尼飞往北京的HYLL5118次航班,再有一个小时就要起飞了,请还未更换登机牌和行李托运的旅客抓紧时间办理手续,多谢合作!

All the passengers, Flight HYLL5118 from Sydney to Beijing is getting ready to take off in one hour. Those who haven't got the boarding passes or haven't checked their luggages please hurry up and do so. Thank you for your cooperation.

在降落之前到达机上上空时

we are landing XXX airport shortly(or in 5-10 minutes).....the cabin crew are collecting carpet and earphones now, please help to do so.....

the temperature is XX degree. the weather is sunny/cloudy/windy...

快要到达跑道时:

cabin crew take a seat, we are landing now.....

降落时:

please fasten your safe belt till the symbol light is off,keep you in seat and do not open overhead cabin till the flight is totally stopped thank you!

飞机客舱服务用语100句(中英文)

1、欢迎您乘坐南航/东航…班机。

It’s nice to have you aboard China Southern/Eastern Airlines.

2、请出示您的登机牌。

May I see your boarding pass?

3、我来为您引座。

I’ll show you your seat.

4、请随我来。

Follow me, please.

5、我帮您拿行李好吗?

May I help you with your bag?

6、为了使飞机在起飞时保持配载平衡,请您按指定的座位入座。

Please take your assigned seat, for the plane must keep balance when it takes off.

7、这是呼叫钮,如果需要我们帮忙,请按一下。

This one is the call button, if you need us, please push it.

8、请将您的椅背调直。

Please put the back of your seat in upright position.

9、让您感到舒适是我们的职责。

It’s our duty to let you feel as comfortable as possible.

10、请把您的箱子放在行李架内。

Please put your box in the overhead bin.

11、您不能把行李放在这儿,基于安全原因过道不能堵塞。

Please do not leave your baggage here. The aisle shouldn’t be blocked as a safety requirement.

12、由于机械故障,航班已延误,机械师们正在对飞机进行仔细检查。

The flight has been delayed due to mechanical troubles. The engineers are

making careful examination of the plane.

13、由于地面有雾,本次班机将延误约两小时。

The flight will be delayed about 2 hours due to foggy weather on ground.

14、由于空中航路拥挤,我们要等待通行许可(才能起飞)。

Due to heavy air traffic, we’ll wait for take-off clearance.

15、我们须等待跑道上的冰被清除。

We have to wait until the ice on the runway has been cleared.

16、我们的飞机要装完货才能起飞。

Our plane can’t take off until the cargo is loaded.

17、我们正在等待几位乘客办理登机手续。

We are waiting for a few passengers to complete boarding formalities.

18、如果有进一步的消息,我们会立即通知你(们)的。

If we have any further information, we’ll let you know immediately.

19、请您回到您座位上好吗?飞机马上要起飞了。

Would you please return to your seat? The plane is taking off soon.

20、请在安全带信号消失前坐在座位上,系好安全带。

Please stay in your seat and keep your seat belt fastened until the sign has been

turned off.

21、飞机马上要起飞了,请不要在客舱内走动。

The plane is about to take off. Please don’t walk about in the cabin.

22、头等舱乘客的盥洗室/厕所位于前舱,其他乘客的在后面。

The toilet for first class passengers is located in the front of the cabin and the one

for other passengers in the rear.

23、盥洗室/厕所有人。

The lavatory is occupied.

24、盥洗室/厕所没人。

The lavatory is vacant.

25、您可放下遮阳板,关掉阅读灯,系好安全带,这样您能好好休息一下。

You could draw down the window-shade and turn the reading light off and fasten

your seat-belt so that you can take a good nap.

26、为确保飞行和通信系统的正常操作,请您不要使用手提电话/激光唱机/调频收音机。In order to ensure the normal operation of airplane navigation and communication system, you are kindly requested not to use your cellular phone/CD player/FM receiver.

27、我们前方有大雷雨,无法穿越。我们决定返回杭州。非常抱歉由此给您带来的不便。There is a heavy thunderstorm ahead of us. We have no way to pass it. So we have decided to return to Hangzhou. Much to our regret for the inconvenience that may cause you.

28、我们马上要供应饮料了。请放下您的小桌板。

Now we’ll be serving drinks. Please pull down your tray table.

29、先生,您想要杯香槟吗?

Would you like a glass of champagne, sir?

30、您想来点热/冷饮料吗?

Would you like something hot/cold to drink?

31、您是要淡茶还是浓茶?

How do you like your tea? Weak or strong?

32、咖啡还未冲好,来杯热茶好吗?

Coffee isn’t ready yet. Would you like to have a cup of hot tea instead?

33、您想在饮料里放点冰块吗?

Would you like some ice in your drink?

34、小心烫手!

It’s hot! Mind your hand.

35、您喜欢直喝威士忌还是加冰块?

Would you like your whisky straight or on the rocks?

36、您准备现在用午餐吗?

Are you ready for your lunch now?

37、我们马上给您提供正餐。这是茶单。

We’ll soon be serving dinner. Here is the menu.

38、您想要吃什么?烤牛肉还是熏火腿?

What would you like to have? Roasted beef or smoked ham?

39、我们机上配备的餐食既有中式口味也有西式口味。

Our meals on board are designed to meet both Chinese and Western tastes.

40、我们有多种菜肴供您选择。

We have a selection of dishes for you.

41、先生,您还要点别的什么吗?

Would you like more of anything, sir?

42、您要什么样的牛排?嫩点的、适中的、还是老点的?

How do you like your steak done? Rare, medium or well-done?

43、对不起,鱼没有了。您能换一道菜吗?我们有鸡……您想来点吗?

I’m sorry. There is no more fish left. Can you make a change? We have

chicken…Would you like some?

44、这是您的小菜,这是您的牛排,请慢用。

This is your hors d’oeuvre and this is your steak. Ple ase enjoy your meal.

45、对不起,让您久等了。

I’m sorry for keeping you waiting.

46、您能喜欢我非常高兴。再来点吗?

I’m glad you like them. Would you like to have some more?

47、您对这顿饭还满意吧?

How do you like the meal?

48、您介意我把这些东西拿走吗?

Would you mind me taking these away?

49、您可以就如何提高机上质量给我们提些建议吗?

Could you give us some advice on how to improve our inflight service?

50、这是本次航班的纪念品,但愿您能喜欢它。

This is our flight souvenir. I hope you’ll like it.

51、您买点机上免税商品吗?

Would you like to buy some duty free items?

52、请您让开过道,以便让其他旅客通过。

Could you please step aside and allow the other passengers to go through.

53、如果您需要任何帮助,请按呼唤铃;如果您想阅读,请打开阅读灯;如果您需要休息,

可以按住座椅扶手上的按钮,身体向后仰,放倒座椅靠背。这是通风孔,您可以把它向任意方向调节,或向右旋紧关掉。

If you need any help, please press this call button. If you want to read, you can turn on the reading light. If you’d like to have a rest, you can press this button on your armrest and lean back at the same time. Here is the air vent. You can turn the knob here in whichever direction you like, or you can turn it off by turning it tightly to the right.

54、我理解您,我替您去看看是否有空座位,请您暂时坐在这个座位。

I appreciate your problem and I’ll see if there is any empty seat. Would you please sit here for the time being.

55、根据最新规定您可以升舱,不过要付差价部分的钱。

According to the latest regulations, you can upgrade your class, but you have to pay the extra.

56、请您配合一下不要把行李放在紧急出口旁边。您可以把它放在座位下面。

I’m afraid you can’t leave your bag there. You are sitting next to the emergency exit. I think you may find there’s enough room to put it under your seat.

57、对不起,请回到座位上,飞机马上起飞,厕所暂时停用。

Excuse me. Would you please return to your seat? We are taking off soon, and the lavatory has been suspended.

58、请您把孩子抱在安全带外面,对孩子会舒服些。我们有加长的安全带。

Excuse me. Would you please hold your baby outside the seat belt. That will

be more comfortable for the baby. I can get you a supplementary seat belt.

59、对不起,请您们几位谈话声音小些,以免影响其他客人休息。

Excuse me, but could you talk softly to avoid disturbing the others.

60、起飞后您可以使用手提电脑,但下降时请关闭。

After take-off you may use the laptop computer but not during descending.

61、几分钟之后我们将提供饮料(快餐、餐食),请放下您前面的桌板。

In a few minutes we’ll be serving drinks(snacks, meals).Please pull down the seat table in front of you.

62、您想喝点什么饮料吗?我们有矿泉水,橙汁,可口可乐,雪碧等,您喜欢哪一种?

Would you like something to drink? We have mineral water, orange concentrate juice, CocaCola, Sprite and so on. Which do you prefer?

63、您喜欢淡茶还是绿茶?

How do you like you tea, Weak or strong?

64、对不起,我们服务时您睡着了,没有叫醒您,现在您想喝些什么?

Sorry, you were sleeping while we served. I didn’t want to interrupt you. Now, what would you like to drink?

65、您喜欢您预定的牛排烤几成熟?嫩些,中等,还是老些?

How would you like your steak? Rare, medium or well-done?

66、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。

We can serve you a vegetarian meal. We have vegetarian food on board. But it does help if you request for special meal when you book your ticket.

67、哪位旅客预定了犹太餐(素食,儿童餐,穆斯林餐)?

Who has ordered Kosher meal(vegetarian food, baby food, Moslem food).

68、您需要多少牛奶?您觉得牛奶热吗?

How much milk do you want? Do you think the milk is warm enough?

69、是的,我们飞机上有摇篮,但您要换到前客舱就坐。

Yes, we have a little cot on board. But you have to change to the front cabin. I’ll

set up a cot right there.

70、当安全带信号灯亮起来的时候,比如颠簸时,您应该把孩子从摇篮中抱起,抱在怀里,系好安全带。

You should remove your baby from the bassinet whenever the Fasten Seat Belt sign is switched on, for example, during turbulence, and hold your baby in arms with the seat belt fastened.

71、您需要给孩子换尿布的话,请到洗手间,里面有一个小桌板。如果您需要帮助的话,请告诉我们。

You can go to the lavatory if you want to change the diapers for the baby. There’s baby change table there. If you need any help, please don’t hesitate to call us at an y time.

72、您需要买一些免税物品吗?今天航班上的物品品种繁多。

Would you like to buy some duty-free goods? We have a wide selection on board today.

73、我们的免税商品都是世界名牌,我们可以承诺这些商品都是质优价廉的。

Our duty free merchandises are very famous worldwide, and we can assure you that they are of the best quality and the prices are rather low.

74、这种商品是中国特产,非常有名,值得一买。

This is one of the Chinese specialities. It’s famous and worth buying.

75、我们接受美圆的旅行支票和主要信誉卡,比如维萨卡,运通卡,万事达卡,JCB卡等等。

We accept US dollar traveler’s checks and such maj or credit cards as VISA card, American

Express, Master card, JCB card and so on.

76、打搅一下,落地前请您填写这些表格,以方便您办理海关,移民,检疫等手续。

Excuse me ,would you please fill out these forms before landing? You’ll need them when you go through Customs, Immigration and Quarantine.

77、如果您在填写表格时有疑问或困难请找乘务员,我们很高兴为大家服务。

Please do not hesitate to call us if you have any questions or difficulties in filling out these forms. We are very glad to be at your service.

78、根据当地政府检疫的规定,严禁旅客携带任何新鲜水果,鲜花,奶制品,肉类,动植物种子等入境。

According to the regulations of Quarantine of the local government, passengers are not allowed to bring in any fresh fruit, cut flowers, diary products, meat, animal or plant origin.

79、别太紧张,咱们去清洗一下伤口,放松。我去取急救药箱。请用纱布按住伤口,我来调节座位。躺下,休息一会。

Don’t get nervous. Let’s go to wash the cuts. Take it easy. I’ll go and get the first-aid kit. Please press the wound with gauze. I’ll adjust the seat back. Lie down and have a rest.

80、很遗憾,飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯,希望您尽快痊愈。

I’m sorry to tell you there are no doctors here. But the captain has decided to land at an alternate airport nearby. There will be an ambulance on the apro n. We hope you ‘ll be all right in no time.

81、留神脚下,外面在下雪(下雨),当心划倒。

Mind your step please. It’s snowing(raining) and very slippery outside.

82、北京比东京晚一小时,在同一天。

Beijing is one hour behind Tokyo on the same day.

83、纽约比北京早12小时,但晚一天。

New York is 12 hours ahead of Beijing but one day behind.

84、对不起,由于本机场天气状况不好,我们的航班将被延误。我们要等到天气条件好转才能起飞。

We are sorry to inform you that our flight will be delayed due to the unfavourable weather conditions at this airport. We have to wait till the weather gets better.

85、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。

Our plane will be delayed for about two hours due to heavy ground fog. We have to wait till the fog lifts.

86、由于能见度太低目的地机场已关闭,我们的航班将转航至备降机场并过夜。过夜的食宿安排由航空公司提供。

The flight will be diverted to an alternate airport and stay overnight there because the destination airport is closed due to poor visibility. The overnight accommodation will be provided by the airline.

87、由于目的地机场的罢工,我们将飞往备降机场,预计50分钟后降落。

We’ll h ave to fly to an alternate airport because of a strike at our destination airport. We expect to land in 50 minutes.

88、塔台通知我们目前没有停机位,请大家在飞机上等待。

The control tower has informed us that our assigned parking area is not yet clear. We have been asked to wait here for a moment.

89、机长通知由于我们遇到强大的顶风,飞机需要在杭州机场加油。预计到达时间将要晚50分钟。

The captain has informed us that due to a strong adverse wind, our plane need more fuel. So we will land at Hangzhou airport for refueling. And the estimated time of arrival will be 50 minutes behind the schedule.

90、有3名无人陪伴儿童,年龄分别是7岁,5岁和4岁。请你来照料他们。头等舱(经济舱)有一名CIP(VIP,遣返人员),两名旅客订素食(穆斯林餐,犹太餐)。

There are 3 UMs aged seven, five and four. I’d like you to take responsibility for them. There’s one CIP(VIP, repatriate) traveling first class(economy class).We have two passengers who have ordered vegetarian meals(Moslem food, Kosher meal).

91、在服务中,无论是哪一种服务,乘务员都要注意相互协调,特别是餐饮服务,避免漏送,或将饮料打翻在旅客身上。

During the service, whatever kind it is, all the attendants should coordinate with each other, and pay special attention to meal and beverage service to avoid missing delivery and not to splash on the passengers.

92、旅客下飞机以后进行最后一次客舱检查,确认旅客没有丢下任何物品,如发现任何遗失物品,请转交地面服务员或事物招领处。

One final check is necessary after the passengers have deplaned. We must be sure that the passengers haven’t left behind any personal effects. If any are found, they are turn over to the ground attendants or the Lost and Found.

93、总之,机组成员之间良好的协作是每次航班顺利运作的核心。

In general, good coordination among the members of the crew is the heart of smooth functioning on each flight.

94、乘务员的化妆训练在许多方面与职业模特接受的训练相似。

The stewardess training in grooming is in many ways similar to the training that the

professional model might receive.

95、这项工作让人感到兴奋的是有机会到世界各地观光。即使飞国内航班在自己的国家旅行也是满不错的。

One of the things that makes the job exciting is the opportunity to spend time in different parts of the world. Even traveling within one’s own country on a domestic.

96、语言学习非常重要,尤其是英语,因为我们首先要能和旅客交流,还要学会在国外机场报告故障设备,在紧急情况下给乘客发出命令。

Language study is very important, especially English. We must be able to communicate with the passengers, learn to report a cabin fault at a foreign airport and give out instructions in the case of an emergency.

97、无论有多少航空公司幕后的工作人员为航班的成功做出贡献,也无论有多少其他人参与了面对面与旅客的接触,只有乘务员给旅客留下了持久的印象。

No matter how many behind-the-scenes airline personnel contribute toward the success of the flight, or how many others participate in the face-to-face contact with the traveling public, it is the cabin attendant who makes the most lasting impression on the passengers.

98、舷梯已经放好。现在您可以拿着行李下飞机了。

The ramp has just been put in its position. Now you can get your belongings and disembark.

99、对不起,先生。可以让这位老先生/老太太先走吗?

Excuse me, sir. Would you please let this old man/granny go first?

100、感谢您乘坐我们的班机,希望能有幸再次和您见面。

Thank you for flying with us and hope to have the pleasure of being with you again.G ood morning (Afternoon,Evening)Ladies and gentlemen : The crew member of XX Airlines has the pleasure of welcoming you aborad. Would you please pu t your seat in the upright position, fasten your seat belts and lock your table in place. We will be taking off in a few mimutes.You are reminded that smo king and telephone-operation are not permitted at any time during flight. Ple ase use your "call button" if you require assistance-our crew will attend to yo ur needs. We hope you enjoy a pleasant flight and thank you for choosing X X Airlines. Ladies and gentlemen: Welcome aboard___Airlines FLT___to___. (With

an intermediate stop in___). Your flight is under the command of Captain___.

I am the chief purser___,in addition, we have___cabin attendants,___from Thail and, who will be available through the flight to serve you. Please let us know if you need assistance. Thank you. 各位贵宾: 欢迎您搭乘___航空,第___号班机(经过___)前往___。今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务,如果您需要任何协助,请通知空服人员。二.安全示范DOMO 1 L adies and gentlemen : Your cabin attendants have just demonstrated the pro per method of using the life jacket(and oxygen mask.) Please refer to the em ergency instruction card in the seat pocket for more information.Thank you. DOMO 2 Ladies and gentlemen : For your safety,this aircraft is fully equipped with emergency equipments. We will explain the location and method of use. There are eight emergency exits located on the left and right sides respective ly. They are identified by the exit signs. Life jackets are under your seats.In c ase of emergency, put the jacket over your head,then bring the straps from behind you to the front as the attendant is demonstrating. Fasten the straps and pull tight. The jacket will be automatically inflated by pulling the two red tabs at the bottom. There are two mouth pieces inside the life jacket which can be used to inflate the vest by blowing air into them.The oxygen masks a re in panel over your head. If there is any change in the pressure, the masks will fall automatically.The masks are as shown. When the masks fall,pull one of them to your face. Cover your nose and mouth then breath normally. Plac e the strap over your head to keep the mask in place. If you have an infant,

put your mask on first,then put the infant's mask on. Each seat is provided w iht seat belts. Please keep them fasted whenever seated. Just pull the buckle to unfasten them. Please refer to the emergency instruction card in seat pock et for more imformation. Thank you. 三.飞机即将起飞前Ladies and gentlemen : We will be taking off shortly.Please make sure that your seat belts are faste ned. Thank you. 四.预期通过乱流区Ladies and gentlemen : We will be passing through turbulent air.For your safety, please remain seated and fasten your se at belts. Thank you. 遇乱流时: We will be passing through turbulence.For your own safety, please remain seated and fasten your seat belt. Thank you. 我们即将经过一段不稳定的气流,为了各位的安全,请留在座位上,将安全带系好。谢谢。

五.降落前Ladies and gentlemen : We will soon be landing at the____ (Interatio nal) Airport, would you please put you seat in the upright position , fasten y our seat belts and lock yourtable in place. Thank you. 六.降落后Ladies and ge ntlemen : We have landed at ____(Interational) Airport. The present outside te mperature is ____degrees Centigrade,and the local time is______. Please remain seated until the airplane has come to a complete stop and don't forget you r personal belongings. All crew members thank you for choosing XX Airlines. We hope to see youin the near future. Thank you and good-bye. 各位贵宾午安: 我们即将开始下降,预计下午___:___降落在XX机场,请系好您的安全带,本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快! Good afternoon, Ladies and G entleme: We expect to land at ___:___ PM. Please fasten your seat belt. I woul d like to thank you for flying with XX airlines, I do hope you have enjoyed y

our flight. 各位贵宾: 我们现在已经降落在XX国际机场了,在安全带的指示灯没有熄灭、班机没有停妥前,请您不要离开座位。下机时请不要忘了随身携带的行李,打开座位上方的行李柜时请您特别留意以免行李滑落下来。非常感谢您搭乘XX航空公司的班机,并希望很快能再次为您服务。Ladies and Gentleme: We have landed at XX Airport, pl ease remain seated until the "FASTEN SEAT BELT" sign is turned off and the aircraft has come to a complete stop. Please don't forget to take along your personal belongings. When opening the overhead bins; please take care to e nsure the contents do not fall out. Once again, we would like to thank you f or flying with XX Airlines and hope to serving you again soon. (78Good morn ing (Afternoon,Evening)

Ladies and gentlemen : The crew member of XX Airlines has the pleasu re of welcoming you aborad. Would you please put your seat in the upright position, fasten your seat belts and lock your table in place. We will be takin g off in a few mimutes. You are reminded that smoking and telephone-opera tion are not permitted at any time during flight. Please use your "call button" if you require assistance-our crew will attend to your needs. We hope you e njoy a pleasant flight and thank you for choosing XX Airlines. Ladies and gen tlemen: Welcome aboard___Airlines FLT___to___. (With an intermediate stop in_ __). Your flight is under the command of Captain___. I am the chief purser___,i n addition, we have___cabin attendants,___from Thailand, who will be available through the flight to serve you. Please let us know if you need assistance. T hank you. 各位贵宾: 欢迎您搭乘___航空,第___号班机(经过___)前往___。今天的飞行是

由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务,如果您需要任何协助,请通知空服人员。二.安全示范DOMO 1 Ladies and gentlemen : Yo ur cabin attendants have just demonstrated the proper method of using the l ife jacket(and oxygen mask.) Please refer to the emergency instruction card in the seat pocket for more information.Thank you. DOMO 2 Ladies and gentle men : For your safety,this aircraft is fully equipped with emergency equipmen ts. We will explain the location and method of use.There are eight emergency exits located on the left and right sides respectively. They are identified by t he exit signs. Life jackets are under your seats.In case of emergency, put the jacket over your head,then bring the straps from behind you to the front as the attendant is demonstrating. Fasten the straps and pull tight. The jacket wi ll be automatically inflated by pulling the two red tabs at the bottom. There are two mouth pieces inside the life jacket which can be used to inflate the vest by blowing air into them.The oxygen masks are in panel over your head. If there is any change in the pressure, the masks will fall automatically.The masks are as shown. When the masks fall,pull one of them to your face. Cov er your nose and mouth then breath normally. Place the strap over your hea d to keep the mask in place. If you have an infant,put your mask on first,the n put the infant's mask on. Each seat is provided wiht seat belts. Please keep them fasted whenever seated. Just pull the buckle to unfasten them. Please refer to the emergency instruction card in seat pocket for more imformation. Thank you. 三.飞机即将起飞前Ladies and gentlemen : We will be taking off sh

ortly.Please make sure that your seat belts are fastened. Thank you. 四.预期通过乱流区Ladies and gentlemen : We will be passing through turbulent air.For your safety, please remain seated and fasten your seat belts. Thank you. 遇乱流时: We will be passing through turbulence.For your own safety, please rema in seated and fasten your seat belt. Thank you. 我们即将经过一段不稳定的气流,为了各位的安全,请留在座位上,将安全带系好。谢谢。五.降落前Ladies and gentle men : We will soon be landing at the____ (Interational) Airport, would you ple ase put you seat in the upright position , fasten your seat belts and lock you rtable in place. Thank you. 六.降落后Ladies and gentlemen : We have landed at ____(Interational) Airport. The present outside temperature is ____degrees Ce ntigrade,and the local time is______. Please remain seated until the airplane ha s come to a complete stop and don't forget your personal belongings. All cr ew members thank you for choosing XX Airlines. We hope to see youin the near future. Thank you and good-bye. 各位贵宾午安: 我们即将开始下降,预计下午_ __:___降落在XX机场,请系好您的安全带,本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快! Good afternoon, Ladies and Gentleme: We expect to land at ___:___ PM. Please fasten your seat belt. I would like to thank you for flyin g with XX airlines, I do hope you have enjoyed your flight. 各位贵宾: 我们现在已经降落在XX国际机场了,在安全带的指示灯没有熄灭、班机没有停妥前,请您不要离开座位。下机时请不要忘了随身携带的行李,打开座位上方的行李柜时请您特别留意以免行李滑落下来。非常感谢您搭乘XX航空公司的班机,并希望很快能再次为您服务。Ladi es and Gentleme: We have landed at XX Airport, please remain seated until t

he "FASTEN SEAT BELT" sign is turned off and the aircraft has come to a co mplete stop. Please don't forget to take along your personal belongings. Whe n opening the overhead bins; please take care to ensure the contents do not fall out. Once again, we would like to thank you for flying with XX Airlines a nd hope to serving you again soon. 二. 夜间飞行女士们先生们为了您在旅途中得到良好的休息,我们将调暗客舱灯光.请保持客舱安静.如果您需要阅读,请将打开阅读灯. 我们再次提醒您,在睡觉期间请系好安全带.如果需要我们的帮助,我们很乐意随时为您服务.谢谢! Ladies and Gentlemen: TO ensure a good rest for you, we will be dimm ing the cabin lights. If you wish to read, please turn on the reading light. Be cause your safety is our primary concern, we strongly recommend you to kee p your seat belt fastened throughout the flight. Your cooperation in keeping the cabin quiet is appreciated Should you need any assistance, please contact us! Thank you!

航空用单字" (1)aircraft (2) belly机腹(3)nose gear鼻轮(4) retractable landi ng gear 伸缩起落架(5)rudder 尾舵(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱(10)radome 雷达(11) fuselage 机身(12)break-in area 逃生窗(13) undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板(16)flight deck(cock pit) 前舱(17)galley 厨房(18)seat belt安全带(19)slide 充气滑梯(逃生用) (20)surviv al kit(first aid kit) 救生品(21)water extinguisher 灭火器(22)dry chemical exting uisher 乾粉灭火器(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩(26)waste bin 垃圾桶(27)grab handle 扶手(28) sink 水槽(29)observers seat 观

察位(前舱) (30)telescopic viewer 门孔(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陆上逃生(36)axe 斧头(在驾驶舱) (37)trolly 餐车(38)torch 手电筒(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮(42)air traffic control 航路管制(4 3)control tower 塔台(44)operation & dispatcher 签派员(45)cruize 平航(46) ru nway 跑道(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区(50)estimate d time of arrival (ETA)预计到达时间(51) estimated time of departure (ETD)预计起飞时间(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风(56)jetway(passenger bridge) 空桥(57)crew 机组员(58)infant 婴儿(59)unac companied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示(61)home base 基地(62)pilot(captain) 机长(63)co-pilot(first officer)副机长(64)clear air turbulen ce 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票) (67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜(70)refueling stop 加油停留(71)transit passenger 转机旅客(72)waiting lounge 候机室(73)baggage inspectio n 行李检验(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地(82)free baggage allowan ce 行李重量限制(83)general declaration 舱单(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领(87)confirmation 确定(88)rei ssued ticket 重开的票(89)passenger manifst 旅客名单(90)wheelchair 轮椅(91)gr ound staff 地勤(92)take off 起飞(93)live vest救生衣(94)non-stop flight 直飞班机(95)immigeration card 入境表格(96)terminal航空站(97)hijack 劫机(98)demo

nstration 示范(99)evacuate 疏散(100)traffic congestion 航路拥挤

服务业常用礼貌用语优选稿

服务业常用礼貌用语集团文件版本号:(M928-T898-M248-WU2669-I2896-DQ586-M1988)

服务业常用礼貌用语来源:发布时间:2013年04月02日点击数: 4814 【】【】 常用礼貌服务用语 一、日常1、打招呼用语。要求;说话亲切,礼貌待人。热情招呼,谈吐自然。(1)您好!(2)您早!(3)早晨好。(4)请!(5) 请问。(6)请坐。(7)请稍等。(8)请原谅。(9)请您走好。(10)请多关照。(11)请多多指教。(12)没关系。(13)对不起。(14)不要紧。(15)别客气。(16)您贵姓。(17)打扰您了。(18)谢谢。(19)晚上好。(20)晚安。(21)再见。(22)欢迎您再来。2、称呼用语。要求:笑脸相迎,亲切称谓。落落大方,宾至如归。(24)同志。(25)先生。(26)夫人。(27)太太。(28)小姐。(29)经理。(30)部长。(31)局长。(32)主任。(33)科长。 3、征询应答用语。要求:热情有礼,认真负责,恭耳细听,解客之难。(34)您有什么事情 (35)我能为您做点什么 (36)您有别的事吗 (37)这会打扰您吗 (38)您需要××吗? (39)您喜欢××吗? (40)您能够××吗 (41)请您讲慢一点。 (42)请您再重复一遍好吗

(43)好的。 (44)是的。 (45)我明白了。 (46)这是我应该做的。 (47)我马上去办。 (48)不,一点都不麻烦。 (49)非常感谢! (50)谢谢您的好意。 4、道歉语。要求:态度诚恳,语言温和。虚心倾听,谋求谅解。(51)实在对不起。 (52)这是我的过错。 (53)打扰您了。 (54)是我工作马虎了,一定改正。 (55)完全这是我工作上的失误。 (56)是我搞错了,向您道歉。 (60)说话不当,让您不愉快,请谅解。 (61)这事我也不太清楚,等我问清楚,再告诉您。 (62)您提的意见很好,我们一定采纳改进工作。 二、门卫、传达用语 (1)欢迎您来××饭店。 (2)先生(同志)您有什么事 (3)您贵姓,您的单位

飞机上常用语

(出示登机证予服务人员)我的座位在那里?Where is my seat? 我能将手提行李放在这儿吗?Can I put my baggage here ? 是否可替我更换座位?Could you change my seat,please? 我是否可将座位向後倾倒?(向後座的乘客说)May I recline my seat? 我是否可抽烟?May I somke? 需要什麼饮料吗?What kind of drinks do you have? 机上提供那些饮料?What kind of drinks do you have? 咖啡、茶、果汁、可乐、啤酒和调酒。We have coffee,tea,juice,coke,beer and cocktails. 晚餐想吃牛肉、鸡肉或是鱼?Which would you like for dinner,beef,chicken or fish? 请给我加水威士忌。Scotch and water,please. 请给我牛肉。Beef,please. 我觉得有些冷(热)。I feel cold(hot)。 请给我一个枕头和毛毯。May I have a pillow and a blanket,please? 机上有中文报纸或杂志吗?Do you have any Chinese newspapers (magazines)? 我觉得有些不舒服,是否可给我一些药?I feel a little sick,Can I have some medicine? 还有多久到达檀香山?How much longer does it take to get to Honolulu? 这班班机會准时到达吗?Will this flight get there on time? 我担心能否赶上转机班机。I'm anxious about my connecting flight. 请告诉我如何填写这张表格?Could you tell me how to fill in this form?

酒店客房服务的礼貌用语标准示范

1、礼貌的基本要求:(1)说话要尊称,态度平稳;(2)说话要文雅,简练,明确;(3)说话要婉转热情;(4)说话要讲究语言艺术,力求语言优美,婉转悦耳;(5)与宾客讲话要注意举止表情。 2、“三轻”:走路轻,说话轻,操作轻。 “三不计较”:不计较宾客不美的语言;不计较宾客急躁的 态度;不计较个别宾客无理的要求。 “四勤”:嘴勤,眼勤,脚勤,手勤(脑勤) “四不讲”:不讲粗话;不讲脏话;不讲讽刺话;不讲与服务无关的话。 “五声”:客来有迎声,客问有答声,工作失误有道歉声, 受到帮助致谢声,客人走时有送声。 “六种礼貌用语”:问候用语,征求用语,致歉用语,致谢用语,尊称用语,道别用语。 “文明礼貌用语十一字”:“请”,“您”,“您好”,“谢谢”,“对不起”,“再见”。 “四种服务忌语”:蔑视语,否定语,顶撞语,烦躁语。 3、敬语服务

基本要求:(1)语言语调悦耳清晰;(2)语言内容准确充实;(3)语气诚恳亲切;(4)讲好普通话;(5)语言表达恰恰相反到好处。 4、基本服务用语 (1)“欢迎”、“欢迎您”、“您好”,用于客人入住客房时,迎宾人员使用。 (2)“谢谢”、“谢谢您”,用于客人为服务员的工作带来方便时,本着诚恳的态度说。 (3)“请您稍候”或“请稍等一下”,用于不能立刻为客人提供服务,本着认真负责的态度说。 (4)“让您久等了”,用对等候的客人,本着热情及表示歉意。 (5)“对不起”或“实在对不起”,用于因打扰客人或给客人带来不便,本着真诚而有礼貌地说。 (6)“再见”、“您慢走”,“欢迎下次光临”,用于客 人离开时,本着热情而真诚地说。

酒店客房管理过程中不免要和客人正面接触,这个要有礼貌的对待客人,而且在礼貌的时候一定要体现出自己的职业素养。 这里提供一些用语供相关人员参考: 1?陌生客人要求开房间时应讲“请出示一下您的房卡和欢迎卡 好吗?”” 2.如有来访客人找住店客人时,如客人在房间,应电话通知住店客人“先生/小姐,您好!大厅内有**先生/小姐来访,您方便会客吗?”如客人同意,应询问“需要为您上茶吗?”如客人不在应讲:“对不起,**不在,有什么事我可以转达的吗?”,若客人不见,应对访客讲“对不起,**先生/小姐现在不方便会客” 3.访客在大厅就座后,上茶时应讲:“先生/小姐,请用茶” 4.派送客衣时应事先电话询问客人:“ 先生/小姐,您好,您的衣服已洗好了,可以给您送到房间吗?” 5.上免费水果时,应讲:“您好!先生/小姐,给您上免费水果。” 6.给客人加婴儿床时应说:“先生/小姐,您看婴儿床放在哪里 合适?” 7.如房间小整过程中客人回来,应致歉:‘ 您好!先生/小姐,我们正在为您打扫房间,现在可以继续清理吗?”为客人做好房间后,应讲:“如有什么需要,请拨打电话****与我们联系。” 8.如客人的物品寄存在前台,应提醒客人:‘先生/小姐,前台 有您寄存的物品。”

航空服务用语Word版

航空服务人员日常专业用语(一) 发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看 : 760次 1、欢迎您乘坐南航班机。 it’s nice to have you aborad china southern airlines. 2、请出示您的登机牌。 may i see your boarding pass? 3、我来为您引座。 i’ll show you your seat. 4、请随我来。 follow me,please. 5、我帮您拿行李好吗? may i help you with your bag? 6、为了使飞机在起飞时保持配载平衡,请您按指定的座位入座。 you should take your assigned seat,for the plane must keep its balance when it takes off. 7、这是呼叫钮,如果需要我们帮忙,请按一下。 this one is the call button,if you need us for anything,please push it. 8、请将您的椅背调直。 please put the back of your seat in an upright position. 9、让您感到舒适是我们的职责。 10、请把您的箱子放在行李架内。 please put your box in the overhead bin. 11、您不能把行李放在这儿,过道不能堵塞。 you may not leave the baggage here.the aisle shouldn’t be blocked. 12、由于机械故障,航班已延误,机械师们正在对飞机进行仔细检查。 the flight has been delayed due to some mechanical troubles.the engineers are making a careful examination of the plane. 13、由于地面有雾,本次班机将延误约两小时。 the flight will be delayed about 2 hours due to ground fog. 14、由于空中航路拥挤,我们要等待通行许可(才能起飞)。 owing to the heavy air traffic,we’ll wait until a take-off clearance is given. 15、我们须等待跑道上的冰被清除。 we have to wait until the ice on the runway has been cleared. 16、我们的飞机要装完货才能起飞。 our plane can’t take off until the cargo is loaded. 17、我们正在等待几位乘客办理登机手续。 18、如果有进一步的消息,我们会立即通知你(们)的。 if we have any further information,we’ll let you know immediately. 19、请您回到您座位上好吗?飞机马上要起飞了。 would you please return to your seat?the plane is taking off soon. 20、请在安全带信号消失前坐在座位上,系好安全带。 please stay in your seat and keep your seat belt fastened until the sign has been turned off. 21、飞机马上要起飞了,请不要在客舱内走动。

酒店常用礼貌服务用语

酒店常用礼貌服务用语 语言是人类特有的表达意愿的工具,人与人之间的一切联系交流都得借助语言这一工具才能实现。在旅游服务中,语言是每个接待服务人员完成工作任务不可缺少的手段。良好的语言修养,谈吐文雅,能使宾客闻言三分暖,见面总觉格外亲。宾客自然就愿意光顾。如果是出言不逊,语无伦次,杀气腾腾,就会使服宾客望而生畏,闻而寒心,可见语言艺术之重要。 俗话说:言为心声.服务人员的职业特点要求他在接待宾客时,语言艺术要纯熟自然,因人而异,切忌卖弄辞藻,说话的时机要掌握准确适度,因情而异,避免自讨没趣。 1、礼貌服务用语的作用 (1)什么是礼貌服务用语。接待服务人员每天都要和宾客进行语言交流,就是在服务过程中,接待服务人员也要借助一定的词汇与语调表达情感和思想,与宾客进行交流。它是在接待服务人员为宾客提供服务或传递服务信息的必要手段。同时,礼貌服务用语是一种规范的、反映一定文明程度,而又比较灵活的口头语言。 (2)礼貌用语的心理作用。“良言一句三冬暖,恶语伤人六月寒”。这句话生动而形象地说明了语言对人们心理活动所具有的重要影响。在接待服务过程中的语言、措辞、速度、语调、表情,要准确清晰、挚情善意,富有感染力和说服力。它可以显示出接待服务人员的知识素养和文明服务水平,又会使宾客形成一种轻松信任感。如果是服务人员吐字不清、表意不明、信口开河、夸夸其谈、言语不和谐,不但

不能打动宾客,反而使宾客感到疑惑和误解,会刺激宾客,造成矛盾,产生不满,以至会气愤离去。 (1)语调的作用。礼貌服务用语的语调应是: ⒈柔和、适度而不刺耳; ⒉清晰、准确而不模糊; ⒊纯正、悦耳而不杂乱; ⒋言简、意明而不啰嗦。 2、礼貌服务用语的特点 (1)以职业词汇为语言主体。服务语言,是一种职业用语,它是语言主体由职业词汇所构成,在接待服务中所使用的语言,是反映服务工作特点的敬词、谦词等文明用语,随着人们生活水平的提高,服务用语也不断丰富扩大。 (2)用语时代感强。服务用语具有时代的烙印,反映时代气息,是整个社会文明的体现。要注意讲究语言美,切忌不能用过时的庸俗用语,要跟上人类社会进步的步伐。 (3)声、情、形相互烘托。好的服务用语应是声音、表情、动作的相互烘托、融为一体的。如果只有言语,不以动作表情相配合,“有言无形、有声无色”,那就失去了服务用语的特点。要以生动的面部表情、动作和声音这些流露在外表的情感去表达对宾客的体贴和关心,从而有效地感染宾客,引发宾客的消费情绪,发挥语言艺术的魅力,在宾客中产生强烈的共鸣。

服务礼貌用语

服务人员语言礼仪 一、规范的语言会更美 1、讲好普通话:避免方言土语、行话 2、语言要准确:切忌道听途说、没有依据 3、语言要文明:杜绝脏话、黑话 4、语言要礼貌:使用问候语、请求语、感谢语、抱歉语、道别语等,礼多人不怪。 二、服务“十字用语”: 请,您好,谢谢,对不起,再见 三、敬人“三A”说话态度 尊重对方(Attention) ---真诚的态度和表情去问候 ---努力记住顾客的名字 接受对方(Accept) ---体量和尊重顾客的想法 ---给予充分的包容 赞美对方(Admire) ---发现顾客的闪光点 ---真诚而具体的赞美对方

四、接待“三声”: 来有迎声、问有答声、去有送声 五、热情“三到”: 眼到 ——眼神交流 ——主动观察顾客需要 口到 ——讲普通话 ——因人而异 意到 ——待人接物基本之道要有表情 ——表情要跟客人互动,不能以不变应万变 ——落落大方,不卑不亢 六、服务礼貌敬语: (一)称呼语 要准确:准确称呼顾客姓名(先生,女士) 用尊称:体现对顾客的尊敬(您……) 要热情:态度诚恳,表现热情 会询问:询问顾客姓名要注意礼貌(请问您贵姓?/先生、女士,怎么称呼您呢?)

(二)问候语 基本语:您好、你好 按时间:早上好、中午好、下午好、晚上好 节假日:新年好 按称呼:小姐好,先生好,李经理好 (三)迎接语 ——欢迎光临法兰卡、欢迎您的到来、很高兴见到您——非常高兴 (四)欢送语 ——再见、请慢走、欢迎下次光临 (五)致谢语 ——谢谢您、非常感谢、感激不尽 ——非常感谢您对我们的帮助 (六)道歉语 ——对不起、非常抱歉、不好意思 ——请多包涵 (七)征询语 ——您需要我们的帮助吗? ——我们能够为您做什么吗? ——您觉得满意吗? ——您需要这份还是那份?

航空常用英语通话术语

常用英语通话术语 航站自动情报服务ATIS 1、This is Spokance international information Kilo. The 1455 Greenwich observation, sky obscured, measured ceiling 400 overcast, visibility 3 miles, light snow and fog, temp 30degF, dew point 26 degF, wind 160 degrees at 8 knots, altimeter 29.98. ILS approach in use, landing runway 21. 这是Spokance国际情报K,国际时间1455观测:天空模糊不清,实测云8/8 400英尺,能见度3海里,小雪,有雾,温度华氏30度,露点温度华氏26度,风160度8海里,高度表修正29.98英寸,使用ILS进近,着陆使用跑道21号。 2、Raleigh-Durham information Oscar,2353 Greenwich weather, estimated ceiling 2000 feet overcast, visibility 7 miles, light rain, temp 9, dew point 5, wind 17004, altimeter 29.75, expect ILS approach landing runway 23, stage 3 departures. Advise clearance delivery on 121.1 of intended heading and altitude, advise you have Oscar. Raleigh-Durham情报O,格林威治时间2353。天气报告,预测云高2000英尺,满天云,能见度7英里,小雨,温度摄氏19度,露点温度摄氏15度,风170度4海里,高度表订正29.75英寸,预计着陆使用23号跑道,盲降进近。使用3号停机场地离场。预计的航向和高度放行许可传递在121.1频率上通知。收到情报O请告知。 3、This is information R, expect runway 32 ILS approach, PAR is unserviceable due to maintenance until further notice. Amend Tokyo 0630 until 1030 moderate turbulence forecast from Tokyo to Senai and Miho between FL220 and FL340, moving east 10 knots, intensity no change. Inform that you have read information R. 这是情报R,预计使用32号跑道盲降进入,精密进近雷达不能使用,因为维护,等候进一步通知。修正东京到Senia和Miho从飞行高度层220到340之间中度颠簸区以10海里速度向东移动,强度无变化,当你已收到情报R时请通知。 4、This is Peking airport information M. Weather report time 1400 Peking, wind 350 at 8 knots, vis 10km, cloud 2/8 500m 5/8 3500m temp 25, dew point 18. QNH 1004mb. Landing runway 36L. ILS approach, departure runway 36R, inform Peking Approach or Peking Ground when initial contact that you have received information M. 这是北京机场情报M,天气报告北京时间1400,风350度8节,能见度10公里,云,2/8 500米,5/8 3500米,温度25度,露点温度18度,QNH1004毫巴,着陆使用36号左跑道,盲降进近。起飞使用36号右跑道,当第一次与北京进近或地面管制建立联系时,通报你是否已收到了情报M。 5、This is HKG international airport information C. expect R/W 31 for landing, R/W 13 for departure, surface wind 090 at 8 knots, visibility 5km in mist, cloud 2 octers 2000 feet, 5 octers 2500 feet, temperature 18, QNH 1005mb. Acknowledge information C on frequency 119.1 for arrival, 121.6 for departure. 这是香港国际机场情报“C”,预计向北落地,向南起飞,地面风90度8节,能见度5公里,有轻雾,2个云量2000英尺,5个云量2500英尺,温度18度,场压1005毫巴,情报“C”用119.1频率进场,12106离场。 6、This is Hong Kong international airport, the new broadcast is being prepared standby for the

酒店规范服务礼貌用语

总则 俗话说:“良言一句三冬暖,恶语伤人六月寒。”中国曾有“君子不失色于人,不失口于人”的古训。作为酒店服务从业人员,规范的礼貌用语不光是个人素质的体现,更是酒店形象的彰显。 一、用语基本要求 1、说话要尊称,态度平稳; 2、说话要文雅,简练,明确; 3、说话要婉转热情; 4、说话要讲究语言艺术,力求语言优美,婉转悦耳; 5、与宾客讲话要注意举止表情。 二、礼貌基本要求 1、“三轻四勤” 走路轻,说话轻,操作轻; 嘴勤,眼勤,腿勤,手勤。 2、“五声六语十一字” 客来有迎声,客问有答声,工作失误道歉声,受到帮助致谢声,客人走时送客声; 问候用语,征求用语,致歉用语,致谢用语,尊称用语,道别用语; 请,您,您好,谢谢,对不起,再见。 3、“四不四忌三不较” 不讲粗话,不讲脏话,不讲讽刺话,不讲与服务无关的话; 忌蔑视语,忌否定语,忌顶撞语,忌烦躁语; 不计较宾客不美的语言,不计较宾客急躁的态度,不计较宾客无理的要求。

目录 第一章通用规范服务礼貌用语 一、问候用语 (4) 二、征询用语 (4) 三、尊称用语 (4) 四、致歉用语 (4) 五、致谢用语 (4) 六、应答用语 (4) 七、欢迎用语 (4) 八、告别用语 (4) 第二章部门服务礼貌用语汇总 一、客房服务用语 (4) 二、餐饮服务用语 (5) 三、前厅服务用语 (7) 四、保卫服务用语 (7) 五、康乐服务用语 (8) 第三章电话服务礼仪 一、电话服务礼仪基本要求 (8) 二、电话服务礼貌用语 (9) 附则 一、企业文化 (10) 二、日常行为规范 (10)

第一章通用规范服务礼貌用语 一、问候用语: 您好! How do you do?(初次见面),how are you?(见到常客)。 早上好,下午好,晚上好; Good morning,good afternoon,good evening; 希望您在我们酒店住得愉快。 Wish you enjoy your time in our hotel. 二、征询用语: 请问您贵姓? Could I have your name ? 请问您哪位?(电话) Who’s calling ,please? 我能为您服务吗? Can I help you? 对不起,请您稍等一下好吗? I'm sorry,please wait a moment. 先生(女士),如果您不介意的话,我能……吗? Sir(madam),would you mind if I……? 您还有别的事要我办吗? Is there anything else I can do for you? 三、尊称用语: 男性宾客尊称“先生”,女性宾客尊称“女士”或“太太”。遇到有职位的客人,可在“先生”前冠以职位“总裁先生,教授先生”。 布朗先生(Mr.Brown);布朗女士(Mrs.Brown);布朗教授(Professor Brown); 四、致歉用语: 实在对不起; I’m sorry. 请原谅,打扰了; Excuse me. 对不起让您久等了; Sorry to keep you waiting 相信下次您来时,一切都会令您称心如意。 Believe that the next you come,everything will make you as one wishes. 五、致谢用语: 谢谢您的夸奖,下次我们将更好地为您服务; Thank you for your compliment.we will give you better service next time.

飞机客舱服务用语句优选稿

飞机客舱服务用语句集团文件版本号:(M928-T898-M248-WU2669-I2896-DQ586-M1988)

“各位旅客,由悉尼飞往北京的HYLL5118次航班,再有一个小时就要起飞了,请还未更换登机牌和行李托运的旅客抓紧时间办理手续,多谢合作!All the passengers, Flight HYLL5118 from Sydney to Beijing is getting ready to take off in one hour. Those who haven't got the boarding passes or haven't checked their luggages please hurry up and do so. Thank you for your cooperation. 在降落之前到达机上上空时 we are landing XXX airport shortly(or in 5-10 minutes).....the cabin crew are collecting carpet and earphones now, please help to do so..... the temperature is XX degree. the weather is sunny/cloudy/windy... 快要到达跑道时: cabin crew take a seat, we are landing now..... 降落时: please fasten your safe belt till the symbol light is off,keep you in seat and do not open overhead cabin till the flight is totally stopped thank you! 飞机客舱服务用语100句(中英文) 1、欢迎您乘坐南航/东航…班机。 It’s nice to have you aboard China Southern/Eastern Airlines.

1、餐厅服务中的礼貌用语

餐厅服务中的礼貌用语 一、问候声: 1、中午好,欢迎光临!晚上好,欢迎光临! 2、“请问先生(小姐)有预定吗?是几号房间(几号桌)。” 1.3 “请跟我来”/“这边请” 二、征询声 1、先生(小姐),您坐这里可以吗?” 2、“请问先生(小姐),现在可以点菜了吗?”/“这是菜单,请您选择” 3、“请问先生(小姐)喜欢用点什么酒水(饮料)?我们这里有……” 4、“对不起,我没听清您的话,您再说一遍好吗?” 5、“请问先生(小姐)喜欢吃点什么?我们今天新推出……(我们的特色菜有……)” 6、“请问,先生还需要点什么?/“您用些……好吗?” 7、“请问先生现在可以上菜了吗?” 8、“请问先生,我把这个菜换成小盘可以吗?”/“请问,可以撤掉这个盘子吗?” 9、先生、小姐您的菜以上齐,请问还有其他需要吗? 10、“现在可以为您结账吗?” 11、结账和点菜要唱单:收您现金XX?谢谢!这是您的找零和发票,谢谢! 三、感谢声 1、“感谢您的意见(建议),我们一定改正” 2、“谢谢您的帮助” 3、“谢谢您的光临” 4、“谢谢您的提醒” 5、“谢谢您的鼓励,我们还会努力” 四、道歉声 1、“真对不起,这个菜需要时间,请您多等一会好吗?” 2、“对不起,让您久等了,这是ХХ菜 3、“真是抱歉,耽误了你很长时间” 4“对不起,这个品种刚刚卖完,ХХ菜和它的口味、用料基本相似,

5、“对不起,我把你的菜上错了” 6、“实在对不起,我们重新为您做一下好吗?” 7、“对不起,请稍等,马上就好!” 8、“对不起,打扰一下” 9、“实在对不起,弄脏您的衣服了,让我拿去洗好吗?” 五、应答声 1、“好的,我会通知厨房,按您的要求去做。” 2、“好的,我请稍等”! 3、“好的,我马上安排。” 4、“是的,我是餐厅服务员,非常乐意为您服务。” 5、“谢谢您的好意,我们是不收小费的。” 6、“没关系,这是我应该做的。” 7、“我明白了。” 六、祝福声 1、“祝您用餐愉快。” 2、“新年好”/“新年快乐”/“圣诞快乐”/“节日快乐” 3、“祝您新婚愉快。” 4、“祝您早日康复。” 5、“祝您生日快乐。” 6、“祝您心情愉快。” 七、送别声 1、“先生(小姐)慢走,欢迎下次光临。” 2、“先生(小姐)再见。” 3、“请慢走”/“请走好 八、餐厅其它礼貌用语 1、“请用茶”/“请用毛巾”/“请您用酒” 2、“您的菜上齐了,请品尝。” 3、“请您对我们的服务和菜肴多提宝贵意见。”

乘飞机常用英语

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