酒店管理会所希尔顿酒店设计标准
4a. FRONT OFFICE
前台办公室
4b. EXECUTIVE OFFICES
管理层办公室
4c. SALES AND CATERING OFFICES 销售和餐饮办公室
4d. ACCOUNTING OFFICES
财务室
4e. PERSONNEL OFFICE
人事办公室
第4a 节前台办公室
4a-1.00 GENERAL
4a-1.00 总则
4a-1.01Whenever possible, all administrative and executive offices are preferred to be located directly behind the registration desk. If any of these functions are remotely located, there must be direct and immediate means of staff access available.
所有行政办公室和管理层办公室应尽可能设在登记台的正后方。如果在这些部门中，有任何一个与登记台的距离较远，则须提供可使员工立即直接抵达的方式。
4a-1.02The front office must be located directly behind the front desk and have the following areas/offices:
前台办公室必须紧邻前台并位于其后方，可分以下区域/办公室：
A.Front office manager‘s office
前台经理办公室
Credit manager‘s office
B.
信贷经理办公室
C.Secretarial and waiting area
接待等候区
D.Reservations area
预订区
E.Night auditor‘s office / cashier‘s office
夜审员办公室/出纳办公室
F.Count room
结算室
G.PBX room
交换机房
H.Mail and work room
收发室
https://www.360docs.net/doc/9415353118.html,puter room
计算机房
J.Safe deposit box and viewing room
安全保管箱和观景房
Note: Larger hotels may require cashier‘s office, count room and computer room in the accounting offices.
注意：大型酒店可配置出纳办公室、结算室并在财务室内设计算机房。
4a-1.03 Provide for guest access to front office manager‘s office, credit manager‘s office and safe deposit box and viewing room.
为客人提供通达前台经理办公室、信贷经理办公室、安全保管箱和观景房的通道。
4a-1.04 A dedicated secure safe deposit box room must be incorporated into the front office/lobby area plans. The purpose of the room is to provide the guest with a secure, private area for deposit or removal of his/her valuables without being in full view of other guests. The safe deposit box room must a minimum of 30 sq. ft.(2.7m), and be configured in such a manner as to allow clear view of all safe deposit boxes through a tempered glass, vision panel. The glass wall must have a pass-through to accommodate the largest safe-deposit box available. 专用的贵重物品保险箱室必须包含在前台和登记区规划中。贵重物品保险箱室为客人存取贵重物品提供一个安全而私密的区域，可避开其他客人的视线。贵重物品保险箱室至少应有2.7 平方米，配备钢化玻璃观察窗，通过此窗可看到室内所有的安全保管箱。钢化玻璃墙必须有一个可容纳最大安全保管箱的通道。
A.An appropriately sized wall or room must be provided for installation of
safe deposit boxes. The number and size of safe deposit boxes required will vary depending upon the number of rooms and market. A minimum of 1 box per every 20 guestrooms shall be provided providing that no team member uses
a guest safe deposit box for storage of their bank. This area must be in
full view of the guest safe-deposit box room and immediately accessible by
a front desk
墙壁或房间的尺寸应相近，以便安装安全保管箱。安全保管箱的数量和尺寸取决于客房数量和市场。如果员工不使用安全保管箱存放钱物，则每20 个客房应至少配备一个安全保管箱。必须可从贵重物品保险箱室总览此区域，并可从前台快速到达。
B.If guest boxes are used for storage of team member banks, one box is necessary
for every four rooms.
如果安全保管箱用于存放员工的钱物，则每四个客房应配备一个安全保管箱。
C.The guest safe deposit room must include:
客人贵重物品保险箱室必须包括：
1．Self-closing entry door with tempered vision glass or two-way mirror. 带钢化玻璃观察窗或双向透明玻璃镜的自掩门。
2． A remotely activated electronic lock on entry door.
入口门应配备遥控电子门锁。
3．Desk or shelf adjacent to glass wall for placement of safe deposit box. 在靠近玻璃墙处提供桌子或搁架，以搁置安全保管箱。
4．Chair.
椅子。
4a-1.05Provide the following minimum sized administrative offices and cubicles.
应提供以下最小规格的行政办公室和工作间。
A.Front office managers offices
12‘-0‖ x 15‘-0‖ (3.6 x 4.5m)
前台经理办公室
B.Directors offices
12‘-0‖ x 10‘-0‖ (3.6 x 3m)
主管办公室
C.Managers office
10‘-0‖ x 8‘-0‖ (3 x 2.4m)
经理办公室
D.Work cubicle
6‘-0‖ x 6‘-0‖ (1.8 x 1.8m)
工作间
4a-1.06Provide a minimum area of 12‘ x12‘ (3.6 x 3.6m) for the computer room. Computer room must have a minimum ceiling height of 8‘-6‖ (2.6m) for required equipment height. The computer room may be located remote from the front office. 计算机房面积至少应为3.6 米 x 3.6 米。计算机房的天花板至少应提供2.6 米的净高以容纳所需设备。计算机房必须远离前台。
4a-1.07 A dedicated count room may be incorporated into the front office area. The purpose of the room is to provide a secure private area for hotel employees to count cash receipts prior to depositing receipts in cashier‘s office.
可将专用结算室与前台办公区合到一起。结算室的作用是为酒店员工提供一个安全的私密区域，以便在收入提交给出纳室之前清点现金收入。
A.Provide a minimum of 50-sq. ft. (4.6m) for the count room. The room must be adjacent to the cashier‘s office. The connecting wall or door of the cashier‘s office must have a shelf with a transaction window.
结算室的面积至少应为4.6 平方米，必须与出纳办公室邻接。与出纳办公室相连的墙壁或门应安装带交易窗的搁架。
B.The count room must include:
结算室必须包括：
1．Self-closing entry door with tempered vision glass and side light for visual
security.
带钢化玻璃观察窗和安全检查侧光照明的自掩门。
2．Counting shelf 2‘x6‘ (0.6 x 1.8m) for counting receipts.
用于清点收款的财务工作台，尺寸为0.6 米 x 1.8 米。
3．Drop safe with opening in cashier‘s office for late hour deposits.
在出纳办公室配备带开口的保险箱，以方便较晚工作时间存放现金。
4a-2.00 DOORS, WINDOWS and HARDWARE
4a-2.00 门、窗和五金件
4a-2.01Provide a programmable push-button lockset at front office entry door. 前台入口门应安装程控按键锁。
4a-2.02 Provide a glazed partition at the front office manager's office to facilitate visual supervision of the front office.
在前台经理办公室应安装玻璃隔墙，以方便监督前台。
4a-2.03Provide locksets with push-button lock on all rooms and offices. Push-button lock must release with a key, by turning the inside lever and/or by closing the door.
所有的房间和办公室都安装按键锁。旋转里面的手柄和/或关门都必须通过钥匙打开按键锁。
4a-3.00 FINISHES
4a-3.00 饰面
4a-3.01 OFFICES:
办公室：
Floors - Carpet / Carpet Tile
地面 - 地毯 / 小方地毯
Base - 4‖ (10cm) Vinyl Cove Base / Carpet / Wood 墙踢脚 - 10 厘米乙烯弧形 / 地毯 / 木材
Walls - Vinyl Wall Covering / Paint
墙面 - 乙烯墙面涂料/涂刷
Ceiling - Acoustic tile
天花板 - 隔音砖
4a-3.02 WORK AREAS:
工作区：
Floors - Vinyl composition tile
地面 - 乙烯合成地砖
Base - Vinyl Cove base
墙踢脚 - 建议主管办公室采用木质墙踢脚。
Walls - Paint
墙面 - 漆料
Ceiling - Acoustic tile
天花板 - 隔音砖
4a-3.03 COMPUTER ROOM:
计算机房：
Floors - Anti static floor covering
地面 - 防静电地板覆层
Base - Vinyl Cove base
墙踢脚 - 建议主管办公室采用木质墙踢脚。
Walls - Paint
墙面 - 漆料