Automotive全球供应商质量手册――天合(TRW)汽车

Automotive全球供应商质量手册――天合(TRW)汽车
Automotive全球供应商质量手册――天合(TRW)汽车

Global Supplier Quality Manual - TRW Automotive全球供应商质量手册――天合(TRW)汽车Controlled only when viewed online at TRW Automotive's Website只有在天合汽车网站上发布的观点是受控的Revision History (Current revision: E0; Last revised: June 2004)修订历史记录(当前版本:E0;最近一次修订:2004年6月)

Management Message经营讯息

Section 1 - Introduction第一章介绍

1A. Policy and Vision 方针和远景目标

1B. Purpose 目的

1C. Scope 范围

1D. Responsibility 职责

1E. Language 语言

1F. Supplier Development Template 供应商发展模板

1G. Government Regulatory Compliance 政府调整顺从

IH. End-of Life Vehicle (ELV)/International Material Data System (IMDS) Reporting

IJ. European Quality Assurance Agreements 欧洲质量保证协议

1K. General 概要

Section 2 - TRW Automotive Requirements 第二章天台汽车需求

2A. Supplier Selection Process 供应商选择程序

2A.1. ISO/TS16949:2002 Registration ISO/TS16949:2002 注册

2A.2. e-Business Capabilities 电子商务能力

2A.3. New Supplier/Location Qualification 新供应商/地理条件

2A.4 New Supplier Assessment Criteria 新供应商评估标准

2B. New Product Launch 新产品投放市场

2B.1. Introduction介绍

2B.2. Advanced Product Quality Planning (APQP)产品质量先期策划

2B.3. Production Part Approval Process (PPAP/ISR)生产件批准程序

2B.4. Lot Traceability可追溯性

2B.5. Special Characteristics特殊特性

2B.6. Prototype Fabrication and Quality Evaluation原型制作和质量评估

2C. Serial Production Processes

2C.1. Introduction

2C.2. Supplier Request for Change

2C.3. Concern Management

2C.4. Supplier Audits供应商审核

2C.5. Sub-supplier Management分供方管理

2C.6. Annual Revalidation

2C.7. Supplier Facility Access

2C.8. Contingency Plan应急计划

2C.9. Document and Product Sample Retention文件和产品样件保持2C.10. TRW Property - Tools

2C.11. Indemnity赔偿

2D. Continuous Improvement持续改进

2D.1 Introduction

2D.2 Supplier Performance Reporting供应商成绩报告

2D.3 Intensive Improvement Process加强的改进程序

2D.4 Controlled Shipping受控的运送

2D.5 Cost Recovery成本控制

Documents Table文件表格

Glossary术语表

Revisions修订

Download all documents as self extracting ZIP-file

Download G.S.Q.M. document

This manual supersedes the previous TRW Automotive Supplier Development Manual Revision C1, June 2003, LucasVarity Global Supplier Quality Manual (GSQM-001), and any Product Line specific manuals. This manual includes both the TRW Automotive and the TRW Automotive Product Line Specific Requirements. This manual is released electronically on the TRW Vendor Information Network website https://www.360docs.net/doc/d012073600.html,/, without any hardcopy publication.

Management Message

Automotive market expectations continue to be high, requiring extreme business fitness for survival and profitable growth. TRW Automotive plans to maintain its business strength and create exceptional value for its customers via four strategic priorities of: Best Quality, Lowest Cost, Global Reach and Innovative Technology. A robust and adaptable supply base that understands TRW requirements, and acts with similar urgency demanded by our customers, is key to achieving these priorities.

Purchasing focus areas integrated into these initiatives are detailed supplier commodity strategies, sourcing excellence and cost reduction plans, superior new program development and flawless product launch. Additionally, to support achievement of Operations Excellence of the supply base TRW operating units will participate in and input into supplier sourcing decisions and status (New Business Hold, Bid Suspension, Quality Improvement Plan & Top Focus).

The Purchasing organizational support of the focus areas is driven by a matrix of Global Commodity management. This group is responsible for sourcing excellence and commodity strategies coupled with Product Line specific Purchasing and Supplier Development. They are responsible for the deployment of new program/product introduction, flawless launch execution and supplier APQP and continuous improvement.

The Purchasing focus and TRW Global Supplier Development Process are supported by major e-Business initiatives that require, besides Internet based commerce, collaborative engagement with our suppliers in early sourcing, new product development, launch and on-going continuous improvement. This collaboration will enable TRW Automotive and its supply base to meet the OEM market demands of shorter product

development cycles, flawless launches and exceptional quality.

To assist our suppliers in helping us achieve our priorities and focus areas, TRW Automotive Global Purchasing will deploy, the necessary Lean/Sigma, Quality Product Engineering, Operations, Supplier Quality

Assurance and Supplier Development Engineering personnel. We recognize that TRW cannot succeed without the superior quality, cost, service and technology offered by its supply base.

Edward L. Carpenter Michael Charlton

Vice President Lead Director

Global Purchasing European Purchasing

Kevin Gillis John Chuey

Director Senior Manager

Global Supplier Development Engineering E uropean Supplier Development Engineering

Section 1 – Introduction

1A. Policy and Vision

It is the policy of TRW to achieve a clear competitive advantage through continuous improvement in quality, service, delivery and cost from our suppliers in the total supply chain.

It is the vision of TRW that suppliers shall:

??Do it Right the First Time by planning, preparing, and being trained to supply quality products and services.

??Do it Right Every Time by assuring consistent quality products and services through addressing all concerns.

??Continually Improve by proactively improving the quality and value of products and services.

1B. Purpose

The purpose of this Global Supplier Quality Manual (GSQM) is to specify TRW Automotive quality system requirements for our suppliers. These requirements extend from supplier qualification, to new product development, to production.

1C. Scope

This manual applies to all Direct material/service suppliers. This manual applies to Indirect material/service suppliers only when it is required by a TRW Purchase Order.

1D. Responsibility

?Suppliers are responsible for meeting the GSQM requirements. Failure to meet these requirements may result in the loss of existing and/or future TRW business, in addition to

?reimbursement of the cost to TRW resulting from those failures.

??Suppliers shall ensure that their direct material/service suppliers comply with the requirements of ISO/TS 16949:2002.

??Suppliers shall adopt the standards of Zero Defects and 100% On Time Delivery to TRW.

Suppliers shall understand that any established PPM target is not an Accepted Quality Level, but

represents an intermediate continuous improvement step toward shipment of components/materials meeting the Zero Defects requirement.

1E. Language

TRW Automotive?s official language is English. All official communication with TRW will be done in English. Documents may display the native language when integrated in parallel translation. In this instance, the English is the only valid version.

1F. Global Supplier Development Process

TRW Automotive Global Supplier Development follows a series of processes/procedures that have been defined as the TRW Automotive Supplier Development Management Processes. This details the methods and tools used by Supplier Development and Supplier Quality from the initial assessment at a potential new supplier through launch and into intensive supplier improvement and tactical monitoring within operations. The horizontal axis of the figure follows the product development stages, starting with Concept Validation.

Figure 1. Global Supplier Development Management Process

TRW Automotive?s product development process, Global Development Product Introduction Management (GDPIM), initiates with the quoting process to our customers. Once a program is awarded, engineering works on concepts to meet the customers? specifications and requirements. The process continues on to validation of the design. Design Validation (DV) builds take place during this stage.

Next is the development of the product and the process. TRW facilities are installing the assembly equipment, engineering is working together with the customer to assure the product meets all performance and appearance, where applicable, requirements. During this stage suppliers are developing their tooling and processes to provide material for future serial production. Also during this period, many suppliers will be required to supply components/materials for equipment tryouts and product validation (PV) builds and testing. Supplier should also be constructing ramp-up plans to meet initial production requirements and creating contingency plans to address catastrophic events that would prevent the supply of materials under normal production conditions.

After the approval of the Production Part Approval Process (PPAP) package, and with the start of serial production, many suppliers will participate in Safe Launch Planning. For a pre-determined period of time or number of components, the supplier and the TRW facilities will employ an expanded inspection process on key characteristics. Once the program transitions from Launch into Production, the supplier shall continue to use the validated process. Any changes to that process, see Supplier Request for Change (2C.2), requires TRW?s approv al before the change is implemented. Suppliers whose performance during this phase does not meet agreed upon goals and metrics will be subject to one or more intensive improvement tools.

1G. Government Regulatory Compliance

Suppliers shall comply with all applicable governmental regulations. These regulations relate to the health and safety of the workers, environment protection, toxic and hazardous materials, and free trade. Suppliers should recognize that the applicable government regulations might include those in the country of manufacture, as well the country of sale. Registration to ISO14001 is strongly recommended.

1H. End-of-Life Vehicle (ELV)/International Material Data System (IMDS) Reporting

The End-of-Life Vehicle (ELV) Directive, 2000/53/EC, was enacted by the European Commission "to minimize the impact of end-of-life vehicles on the environment." The use of lead, mercury, cadmium, and hexavalent chromium are prohibited in vehicles and their components, except for certain exemptions published in Annex II of the Directive. This is a mandated requirement for European Union (EU) Member States and also required by North American, and some Japanese, vehicle manufacturers.

Additionally, other legal requirements, such as EU Directives 2002/95/EC, 2002/96/EC, and 2003/11/EC restrict the use of certain flame retardant substances: polybrominated biphenyls (PBBs) and polybrominated diphenyl ethers (PBDEs). PBBs or PBDEs shall not be present in components or materials supplied to TRW Automotive.

Suppliers in all regions shall ensure that all components and materials supplied to any TRW Automotive facility comply with the above-mentioned legal requirements.

TRW Automotive has developed new lead-free specifications to define the materials, processing and performance of lead-free components that are purchased for use in lead-free soldering environments (refer to TRW Lead-Free Performance Requirements). Suppliers of affected components shall meet the lead-free specifications.

To ensure compliance with the various legal and customer requirements, TRW Automotive requires its suppliers to report information on materials within their respective components. The International Material Data System (IMDS) has been developed by vehicle manufacturers to collect and manage this data.

Suppliers shall submit the required ELV data to TRW Automotive as soon as possible upon award of new business, but in any case prior to the PPAP submission. The supplier as part of the PPAP submission shall provide confirmation to TRW?s acceptance of the ELV data. Refer to section 2B.4, Production Part Approval Process (PPAP) for further explanation of the submission requirements.

TRW Automotive accepts two formats for suppliers to submit ELV data:

??Direct entry into IMDS via the Internet (https://www.360docs.net/doc/d012073600.html,).

??Electronic submission via the Automotive Industry Action Group (AIAG) End-of-Vehicle-Life Reporting Tool (downloadable from https://www.360docs.net/doc/d012073600.html,).

For suppliers located within the Asian-Pacific region, please contact your SDE for specific ELV requirements.

Suppliers to TRW-Commercial Steering Systems are exempt from the ELV initiative due to the classification of CSS product per the ELV directive.

IJ. European Quality Assurance Agreement

This agreement shall be requested, from all suppliers to TRW?s European organization. It controls suppliers?and TRW?s responsibilities and tasks for the key quality processes in respect to the Global Supplier Quality Manual and the legal requirements of specific countries. The supplier is responsible for review of the Quality Assurance Agreement, when provided.

Product Line Specific Processes and Procedures

1K. General

This manual is 'distributed' only via the posting on the TRW website at https://www.360docs.net/doc/d012073600.html,/. Printed copies are uncontrolled documents. While TRW will communicate to the suppliers major revisions to this manual, the suppliers are expected to remain up to date on TRW requirements by frequently visiting the TRW website. Visiting this website should become a business routine as TRW shifts to web based communications and applications. Questions regarding this manual should be directed to the TRW contacts listed on the TRW website https://www.360docs.net/doc/d012073600.html,/.

Section 2 - TRW Automotive Requirements

TRW Automotive bases its supply management requirements on four key processes. These are the supplier selection process, new product launch, continuous improvement, and supplier intensive improvement. These key processes are global in nature, as are any of their referenced procedures. In some instances, because of unique system configurations, product lines and regions may have specific processes, procedures, and/or forms that may only pertain to conducting business with them. These unique requirements will be found in a table at the end of each section.

2A. Criteria for Selection as a TRW Automotive Supplier

2A.1. ISO/TS 16949:2002 Registration

TRW Automotive's goal for all suppliers of materials and services affecting production

material is to demonstrate compliance to ISO/TS 16949:2002. Suppliers shall also comply

with TRW Automotive specific requirements defined in the Global Supplier Quality Manual

(GSQM), found at https://www.360docs.net/doc/d012073600.html,/.

??Suppliers to TRW Automotive shall be third party certified to ISO9001:2000 or ISO/TS 16949:2002 by June 1, 2004. This is consistent with

TRW's customer expectations, and ISO9001: 2000 is seen as the first step in

becoming ISO/TS 16949:2002 certified. The scope of this requirement affects

subassembly, sequencing, sorting, rework and calibration services in addition to

direct material suppliers.

??Suppliers, with manufacturing capability, shall continue on to ISO/TS 16949:2002 third party registration by submitting a plan with details including

internal self-appraisals and the name of the third party registrar body. A plan to

achieve certification shall be submitted to your respective commodity buyer and

Supplier Development Engineer. Third party certification to ISO/TS 16949:2002

shall be completed no later than July 1, 2006.

TRW Automotive recommends for its suppliers to continue using the latest Automotive

Industry Action Group (AIAG) versions of the Advanced Product Quality Planning and

Control Plan (APQP), Potential Failure Mode and Effects Analysis (FMEA), Measurement

System Analysis (MSA), Production Part Approval Process (PPAP), and Statistical Process Control (SPC) manuals as guidelines for their system development.

For these publications, visit https://www.360docs.net/doc/d012073600.html,.

2A.2. e-Business Capabilities

Suppliers shall have email, Internet access and Internet browser as a minimum for eBusiness capability. This is required to participate in TRW's web based applications and

communications such as:

??Measure of Performance System (MOPS)/Supplier Scorecard,

??Concern Tracking System,

??Program Tracking System,

??Supply Web, EDI & ASNs,

??Supplier Audit Database (SAD),

??Global Supplier Quality Manual.

Suppliers are responsible for maintaining contact information in the VIN Supplier Master.

These contacts include the top management representatives, and the required information

includes phone numbers and email addresses. Additionally, suppliers shall, at minimum,

maintain and update their certification status, once per year. Any change in certification or status must immediately be communicated to your respective commodity manager and SDE.

Certification status is also accessible to suppliers through their scorecard. This information is updated monthly.

2A.3. New Supplier/Location Qualification

New suppliers who wish to be added, as a supplier, to TRW Automotive shall:

??Demonstrate compliance at a minimum to ISO9001: 2000 with a plan to achieve ISO/TS 16949:2002 upon approval,

??Meet all commercial and financial requirements of the relevant TRW product line,

??Complete the New Supplier Questionnaire (D10.200).

??Successfully pass a TRW New Supplier Audit (D10.105) with a minimum score of 80%. Guidelines for this audit can be found in the Supplier Assessment

Protocol (D10.104).

Suppliers directed for use by TRW's customers shall meet all the criteria defined by this

document.

2A.4 New Supplier Assessment Criteria

During supplier selection and assessment, TRW will perform various audits to confirm

supplier capability, beyond the certification level. The primary focus areas are depicted in Figure 2 below. Each area requires a minimum score of 80 and overall of 80, or greater, to be considered for sourcing. Suppliers that initially do not score acceptably will be allowed to develop action plans and timelines to correct any deficiencies and then request a re-audit to verify implementation of these actions.

Figure 2. New Supplier Audit cover page.

2B. New Product Launch

2B.1. Introduction

New Product Launch initiates at design concept and runs through a production launch of a new component. When specified by the TRW SDE, suppliers shall use the TRW Global Supplier Development Management Process (Figure 1) when launching new product for TRW Automotive. TRW Automotive New Product Introduction teams will define

component criticality during the product development cycle. This designation determines the involvement of TRW Supplier Development in the APQP and launch process of suppliers.

Figure 2. New Supplier Audit cover page. 60

60

60

606060

Quality Mgmt.Product Planning 8280788066807380868087800

20

406080100Quality Mgmt.

Product Planning

Supplier Management

Manufacturing Commodity Specific Questions relating to commodity process parameters and learned lessons

● Quality Management

Management Responsibility ● Document Management ● Resource Management

● Product Realization

Design and Development ● Advanced Quality Planning

Supply Chain Management (with ●

Identification and Traceability ● Production Control

● Manufacturing Monitoring ● Inventory and Storage ● Preventive Maintenance

All suppliers, regardless of component criticality, shall use a disciplined launch and APQP

process.

2B.2. Advanced Product Quality Planning (APQP)

Suppliers shall provide APQP status reports for a new product with regard to meeting the

Program objectives of quality, cost, performance and timing. TRW will provide the format, frequency, and the required content of these reports. TRW prefers for their suppliers to use the forms included in this document. Suppliers whose components/materials that TRW has designated as Critical A shall use the TRW Automotive forms available through this manual, and shall complete those forms in English. Suppliers whose components/materials are

designated as other than Critical A, and who wish to use an alternative format shall contact

their Supplier Development Engineer and demonstrate equivalency between the forms before any submission is made.When required, suppliers shall use TRW's online reporting system for Program tracking.

Suppliers to TRW are responsible for managing their new product introduction process to the guideline s provided in this document. TRW?s APQP process consists of five phases as

shown below. Deliverables for the five phases are defined in Figure 3.

Figure 3. Key APQP elements by phase.

APQP-1

This is the “Kick-off” phase. It begins with the award of work to the supplier. During this period TRW defines the key milestones, deliverables and expectations of the supplier for the given component and program. Suppliers? input to this phase include:

??Initial timing plan,

??Process Flow diagram, Initial PFMEA and Control Plan,

??Manufacturing Feasibility Sign-off,

??Project schedule,

??Tooling & Capital Equipment plan, and

??Preliminary Capacity Study (D20.507)

??Product Characteristic Matrix (D20.205)

Tools used during this, and all other, phases include:

??Component Design Review (D20.202)

??APQP Progress Report (D20.105)

??APQP Tracking Report (D20.102)

APQP-2

During this period the supplier completes their tooling and equipment design and start on building/assembling the process. Meetings may be held to review the progress of APQP items and resolution of open actions. Supplier input includes:

??Updated schedule,

??Updated Flow Diagram, PFMEA and Control Plan,

??Updated Tooling & Equipment plan,

??Updated APQP Progress Report,

??Updated Capacity Study,

??Updated Product Characteristic Matrix,

??Measurement/Test Equipment plan, and

?? A Sub-contractor Supply plan.

APQP-3

This segment reviews the results of the APQP-2 phase. Meetings may be held to review the progress of APQP items and resolution of open actions. Supplier input includes an update to the APQP-2 deliverables.

APQP-4

This is the Pre-PPAP or Pre-Validation phase. This phase is defined by the process development and validation activity. During this phase open issues generated by the previous phases are tracked to their resolution. In addition to updates of the APQP-2 deliverables, the supplier input includes:

??Ramp plan and

??Safe Launch Plan (Product Characteristic Matrix).

APQP-5

This segment is the Product and Process Validation, and Launch, stage of the process. It is during this segment that the supplier completes a validation run on the production process, submits a Production Product Approval Process (PPAP) package. Suppliers shall conduct, during this segment

?? A Run at Rate on the process,

??Complete a Launch Readiness Review, and

?? A Part and Process Audit.

Depending on the component criticality, the SDE may either be present for these events, require submission of the results, or may review at the supplier?s facility during a future visit.

As stated previously, regardless of component/material complexity, every supplier is required to conduct and execute the APQP process. Suppliers who wish to use other reporting formats than defined in this document shall have written approval from their SDE. Determination of Manufacturing Feasibility and/or Preliminary Capacity Study may be required for every new or modified product design or manufacturing process based on engineering changes. These are completed, and submitted, just after the Request for Quotation (RFQ) has been accepted and prior to any commitment for facilities or tool development.

Key TRW Automotive global APQP events/forms include:

??Supplier Component/Process Design Review - a formal drawing and validation plan review involving a TRW cross-functional team and the supplier. This is a key event in the APQP process. Suppliers are expected to conduct an internal design review before attending any held by TRW. It is also beneficial for suppliers to invite representatives from their sub-tier suppliers to join their team for this meeting. An

action plan will be generated from the open issues discussed during the review and there will be follow-up to assure timely closure of those issues.

? ? The Product Characterization Matrix (PCM) is a document that is generated at the

Design Review and evolves as the process develops. For those components and materials that do not require a Design Review, the supplier shall generate this document and shall submit it as part of their PPAP package. This document ties together designated and high Risk Priority Number (RPN) ranked features with the identified controls. Beyond this, it also drives the identification of sub-tier suppliers who have an impact on these features and documents the controls they will use. This document will be used to formulate the Safe Launch Plan, when required (see Figure 4).

? Figure 4. Example of extended supply chain linkage.

? ? Supplier Run at Rate - a formalized production capacity study that verifies proper

cycle times, quality expectations and yields. ? ? Launch and Production Readiness Review - a review of the production process

status and the supplier's plan to meet new production ramp-up. ? ? Safe Launch Plan (Dual Launch Netting, GP12, Pre-Launch Control Plan, etc.) - a

joint effort between the supplier and TRW to have similar Pre-Launch Control Plans at both the shipping and receiving facilities. Safe Launch Plan requires the creation of a Pre-Launch Control Plan, an enhancement to the supplier's Production Control Plan. The implementation of an elevated, short-term Quality Inspection process is required.

Safe

Launch Plan plans will be signed-off by the Supplier, the TRW SDE and the plant SQA representative. Supplier will be required to submit data to the using plant(s) as part of this process. Suppliers shipping parts under Safe Launch Plan shall create a separate label, placed on each container, showing “SLP” to indicating the nature of the parts.

SLP

See Figure 5 for an example.

Figure 5. Example of Safe Launch Plan label.

??Exit criteria for the Safe Launch Plan is shipment of zero defect parts that meet either the defined period of time or number of pieces. Any defect discovered during the SLP period restarts the event a “0” pieces shipped.

Three key documents that are also associated with advanced quality planning are the Process Flow Diagram, PFMEA, and Control Plan. TRW has definitive expectations, for these documents, that suppliers shall comply with.

Process Flow Diagram

??Shall define the entire process flow starting with Receiving Inspection and finishing with Packaging and Shipping.

??Shall include any sub-tier, or outside, suppliers, along with the names of those suppliers.

??Shall include machine numbers or unique identifiers that reflect what has been approved as part of the process. Suppliers shall identify those operations linked to the manufacturing of features identified by special characteristics.

Process Potential Failure Modes & Effects Analysis (PFMEA)

??Unless otherwise specified, suppliers shall use the AIAG Potential Failure Mode & Effects Analysis (PFMEA) manual as the basis for creating this document.

??Shall follow flow established in Process Flow Diagram.

??Failure modes shall include designated characteristics from the TRW drawing in addition to the process and tooling based items.

??Suppliers shall have a process in place to report on their highest RPN numbers.

This report may be in the form of a Pareto chart, displaying the RPNs from highest to lowest. This system shall include documentation of recommended actions and verification of their implementation.

??The PFMEA shall be used as a continuous improvement tool. Suppliers shall be able to document continuous improvement efforts derived from RPN rankings below their target value for improvement actions. Suppliers can prioritize their activities based on Number of RPNs vs. current performance, as shown in Figure 6.

Control Plan

??The Control Plan shall appropriately reflect the same steps and flow established by the Process Flow diagram and PFMEA.

??The Control Plan shall include all features denoted in the Product Characteristic Matrix, characteristics and notes that are designated as special characteristics.

Each product line and/or region uses a unique set of special characteristics. Please see your SDE for those that affect your components. If a supplier ships to multiple regions or product lines, contact your SDE for each product line/region to get all of the special characteristics affecting the components/materials your company supplies.

??The Control Plan shall include those features, characteristics and notes that are used to create the annual revalidation package.

?

?The control plan shall include the Safe Launch Plan controls, when used based on the Product Characterization Matrix.

Figure 6. Example of graphing the number of RPNs per defined range.

Packaging & Labeling

TRW and suppliers shall agree upon the packaging plan during APQP, including the following requirements.

??There shall be only one part number in a box or packaging unit.

??All packaging units shall be labeled and the label shall include: o o TRW part number with engineering level and part name.

o o Quantity.

o o Supplier name and TRW supplier code.

o o Lot traceability number and date. This number shall have a direct relationship with Delivery Note supplied. Starting with the Delivery Note, the

supplier shall be able to trace all the documents and record. TRW, at its

discretion, may specify additional traceability requirements.

o o Raw material Heat number, if requested.

o o A Bar Coded label applied to each packaging unit. TRW facilities may specify their own bar coding formats. Suppliers shall meet the bar code

requirements of the TRW location they are shipping to.

??Suppliers shipping to TRW?s North American facilities shall meet the requirements found in the North American Labeling Requirements.

Suppliers providing product to multiple operating units, on a global scale, shall work

with each of the locations to assure that the packaging is sufficiently robust to withstand shipment by sea and arrive on time, without damage.

TRW Automotive expects their suppliers to conduct, periodically, dock audits on packaged materials. Evidence of these audits shall be retained with other lot inspection documentation.

Product Line Specific Processes and Procedures

2B.3. Production Part Approval Process (PPAP)

Suppliers shall ensure that the PPAP document and sample submissions are in accordance

with the requirements of the Automotive Industry Action Group (AIAG) PPAP Manual.

Suppliers shall only submit PPAP packages for production-released drawings, and a copy of this drawing shall be included in the submission package. They shall also ensure that all

these requirements are met before submission to TRW, including obtaining TRW approvals for any change requests.

TRW has established a global PPAP validation requirement that further defines submission levels, including what the supplier submits and/or retains (see Figure 7). The order that the package is to be organized is indicated in the TRW Number column. Suppliers are required to use the forms identified in the AIAG PPAP manual. Suppliers may use their forms only if they are equivalent to the AIAG forms and if they have the written approval of the TRW SDE.

TRW requires their suppliers to submit a validation package that contains additional

documents and forms beyond those required by AIAG. In addition, the supplier is

responsible for all sub-tier PPAP submissions and approvals, including those suppliers TRW has directed for use.

For all new components and materials, suppliers shall submit with the validation package a

copy of ELV/IMDS Reporting Form C. This form verifies the submission of End-of-Life

Vehicle component content. Based on the absence of this document, TRW will not approve the PPAP submission.

Supplier submission of a non-conforming PPAP package may be recorded as a supplier

performance failure and could affect the supplier's performance rating. TRW will determine the Level of PPAP submission, and any special requirements if applicable.

When applicable, suppliers shall include in the PPAP submission the Engineering

Specification (ES) test plan and the ES test results. An approved/accredited laboratory shall conduct the ES tests.

For standard catalog purchased components, i.e., diodes, resistors, etc., that do not go through the PPAP process, based on a product line decision, are to be considered as approved

components.

吉利供应商质量手册(第1版)

ID 号:33526871 受控文件 编制: 汪斌,叶雁飞;文控审核: 赵建岭;会签: 何伟,丁云长,崔载福,陈卫德,胡雄旺,徐华2,徐海波;意见汇总: 汪斌,赵建岭;审核: 徐华2;批准: 刘向阳;发布目标: 赵建岭 归档日期:2012-04-20 17:16:38 编码: GL 质量管理体系文件 文件名称 吉利供应商质量手册 版 本 1 页码 / 文件编号 GLW000864 生效日期 2012年4月23日

供应商质量手册 (第一版) 浙江吉利控股集团有限公司

前 言 《供应商质量手册》是参考吉利公司的质量管理手册、程序文件,并结合当前吉利供应商管理的现状而编制的,以指导供应商在准入、零部件开发、量产初期及批量生产管理等过程中的需要开展哪些工作及提交哪些文件。 当前,吉利在不断提升自身竞争能力的同时,努力打造具有“三高一低”(高质量、高技术、高忠诚度和低成本)的、一流竞争力的供应商体系。相信通过相互合作、沟通理解和及时采取措施将有利于吉利和供应商双方事业的发展,最终实现“让世界充满吉利”的美好愿景! 本手册版权属于浙江吉利控股集团有限公司及其各子公司。 未经吉利的书面许可,本手册的任何内容都不能以任何形式和手段进行复制、储存和传送。供应商不得以任何方式将本手册中提到的吉利品质体系内容提供给第三者。 本手册将在运用过程中不断更新完善,各供应商朋友如在应用过程中发现不足,请及时反馈指正。 如有任何问题,请与相关SQE联系。 吉利集团质量管理部 供应商管理室 2012年4月

目录 第一章 供应商选点 (4) 第二章 先期产品质量策划 (6) 第一节 第一阶段供应商品熟评价 (6) 第二节 第二阶段供应商品熟评价 (25) 第三节 第三阶段供应商品熟评价 (34) 第四节 第四阶段供应商品熟评价 (53) 第五节 第五阶段供应商品熟评价 (59) 第六节 生产件批准程序(PPAP) (61) 第三章 量产管理 (66) 第一节 驻厂检验 (66) 第二节 受控发运 (69) 第三节 统计技术 (71) 第四节 质量改进 (73) 第五节 供应商审核管理 (80) 第六节 免检管理 (81) 第七节 供应商优化管理 (82) 第八节 供应商违约管理 (83) 第四章 供应商品质五星级评价 (84)

供应商质量要求手册

供应商质量要求手册

1.0目的 供应商质量要求手册适用于您作为生产材料,产品和/或服务供应商(“供应商”)的最低的流程和质量要求。 2.0范围 此供应商质量要求手册中提出的要求,附加和补充,但不能修改任何开发,供应和采购文件,质量管理计划(QMP),产品/设计图纸和技术规格和其他类似的规定材料(统称为“主要文件”),由当事人或由买方提供或其指定的适用合同制造商,(每个“买方”)。主文件包含具体的质量标准,目标,并采取类似措施。 供应商质量要求手册和任何主要文件之间的任何冲突,将适用于以下解释等级: ●开发/供应/采购协议 ●订单信息 ●购买规格/ QMP ●此份供应商质量要求手册 买方可豁免供应商质量要求手册的供应商,在其自行决定的任何产品的任何要求。任何此类豁免必须以书面形式,由买方授权代表签署。 3.0参考文件和来源 除了主文件和供应商质量要求手册,在制造、销售和产品出货买方时供应商将审查和遵守。 4.0 5.0供应商的流程和质量要求 i. 通信 本手册尝试减少单个供应商必须沟通的过程,迅速和有效地解决问题可能需要多个联系点。在某些情况下,可能需要供应商联系的表。一般情况下使用下面的联系点。 ●主要联系:采购商品管理是对所有有关采购事项的主要联系人。 ●产品质量:有关产品质量,质量的数据请求,SCAR(矫正措施),PCN,PPAP,或 其他相关领域的问题,请在PPAP直接提供买方供应商质量管理代表的名称。 ●保证书/现场返回器件:联系提供适用直接现场返回器件的人名。 ii. 技术信息的层次结构 从采购产品订单的流程起,供应商要提供众多形式的信息。供应商是利用以下层次结构的信息去处理采购订单。 ●订单:在采购订单中提供的正文信息也被用来控制零件的结构。在产品附图中,采购 订单正文是用于补充图纸资料。例如,材料规格和任何补充要求将其定义在采购订单正文中。对于不需要的产品图纸,采购订单正文文件为供应商提供足够的信息来回应采购订单。例如,正文可能会调出制造商的零件编号,或行业标准的规格尺寸和材料要求。

广州风神汽车公司供应商质量保证手册DC》

0.表格编号对照表

0-2 内容: 目录页次 1.前言/目的/适应范围 1-1 2.品质保证构成基准 2-1 3.品质保证负责人之选任 3-1 4.品质保证活动4-1-1 新产品的品质保证4-1-1量产期的制造管理4-2-1 5.标准之建立5-1-1 检验规格5-1-1检验方式5-2-1管理工程图5-3-1限度样件5-4-1作业标准书5-5-1 6.检验之实施6-1-1 初期样品承认作业6-1-1量产期交货检验6-2-1材质/工程规格确认作业6-3-1免验作业6-4-1 7.一般管理7-1-1 量具管理7-1-1初物管理7-2-1批次管理7-3-1特殊工程的管理7-4-1 8.异动管理8-1-1 品质异常处理8-1-1特许采用作业8-2-1设计变更8-3-1工程变更8-4-1 9.重要保安零件管理 9-1

11.市场品质 11-1 1.前言/目的/适应范围 1.1前言 本[协力厂商品质保证手册(Q606)]自1983年使用至今,配合本公司组织职掌异动、市场需求、协力厂商建议及各阶段之管理水准提升等因素,前后修订了三次,发行至四版。本公司为响应政府之环保政策,推行无纸化运作,于1999年开始实施管理规范文件电子化,并将ISO文件电子化后全数重新以一版发行,本手册配合本公司最近的组织职掌异动,及文件电子化作全面重新编排修订,以第二版发行。顾及部份协力厂商与本公司之电脑连线作业,未完善,本手册对协力厂商仍以纸版发行。 1.2目的 本手册的使用目的在于表明品质保证作业,基准及广州风神汽车有限公司与协力厂商之间有关品质作业之支援与配合事宜,以期经由双方的共认与行动,达成生产符合品质要求之产品。 1.3适应范围 本手册适应于与广州风神汽车有限公司订有基本合约书之所有协力厂商生产之汽车零件。

供应商质量手册


前 言
本参考手册属流程手册, 包括先期采购质量策划 (APQP) 和现行质量。 APQP 本手册的APQP部分定义了上汽汽车制造有限公司 (以下简称上汽汽车) 的产品质量策划 需求, 它们对于建立和实施产品或服务的APQP过程必不可少。 它旨在作为一种标准, 向 供应商质量工程师和供应商提供一种通用的格式, 以推进APQP的各个步骤的实施。 现行质量 本手册的现行质量部分定义了标准化工作, 它们是保护制造/总装厂、 推动供应基础系统 化改进所必须的。 生效日期:2006 年 6 月 3 日。
第一版
1

目 录
前言 目录 手册内容说明
第一节 -APQP 任务与定义
客户监控 / 供应商监控矩阵 APQP 过程模型流程 任务 1:产品定点策略会议 任务 2:技术评审 任务 3:APQP 风险评估与定点 任务 4:供应商项目评审 任务 5:进度表 / 问题清单 任务 6:可行性分析与可制造性承诺 任务 7:流程图 任务 8:DFMEA 任务 9:设计评审 任务 10:量具、工装与设备评估 任务 11:工程样件评审 任务 12:PFMEA 任务 13:控制计划 任务 14:早期生产遏制 任务 15:生产件批准(PPAP) 任务 16:批量成熟(Run@Rate) 任务 17:经验教训 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24
第二节 - 现行质量任务与定义
任务 1:持续改进 任务 2:停产 / 恢复生产活动 任务 3:过程控制计划审核 任务 4:一级受控发运 CS I 任务 5:二级受控发运 CS II 任务 6:供应商业绩评估 任务 7:重点关注 任务 8:新业务暂停 / 现有业务退出 26 27 28 29 31 33 34 35 36
附件:术语词汇表
2

IATF16949:2016供应商质量管理手册

1目的: 1.1确保供应商正确理解XX有限公司的质量管理体系的要求; 1.2规定供应商与正裕公司合作过程中的责任; 1.3规定供应商在各阶段对零部件质量的保证及必须如实提交的文件。 2范围 2.1本手册适用于所有零部件的供应商 3归口管理部门 3.1供应商质量管理课 4术语 4.1供应商:向XX有限公司提供零件及服务的组织; 4.2新供应商:第一次向本公司提交零部件的供应商; 4.3零部件:在物料清单中注明编号的零件和新品牌的包装盒(印刷和版面)。 4.4新零部件:供应商按生产采购定单第一次向本公司提供的零部件; 4.5不包括设计过程未试制或用于试制的零部件; 4.6不合格零件:偏离批准的相关控制计划、作业指导书、来料检验规范或图纸的零部件; 4.7偏差许可:在非标准条件下,为了持续生产,对不合格零部件或产品许可放行的一种 措施,偏差许可必须由有关授权人批准后才能实施; 4.8超额运输费用: 4.8.1由于产品生产不能按期完成,需要使用与原运输方式不一样的运输方式,使用的运输费 用与原运输费用的差额; 4.8.2因产品不合格,客户退货造成的交付、回运的费用; 4.9按时交付:按正裕工业定单要求的时间和数量交付的零部件; 4.10重要供应商:所有提供减振器内部零部件的供应商; 4.11一般供应商:除重要供应商以外的其他零部件供应商。 5供应商新零部件提交的要求 5.1供应商在以下情况下必须在首批产品供货前进行新零件认可: 5.1.1新供应商提交的零部件;或零部件供货从一个供应商转移到另一个新的供应商; 5.1.2一种新的零部件;或零部件供货从一个供应商转移到另一个合格的供应商; 5.1.3对以前提交零部件不符合的纠正; 5.1.4由于设计记录、规范或材料方面的工程更改引起零部件的改变; 5.1.5使用新的或改进的工装(不包括易损工装)、模具、铸模、模型等,包括附加的或替换 用的工装; 5.1.6和以前批准的零部件相比,使用了其它不同的加工方法; 5.1.7和以前批准的零部件相比,使用了其它不同的材料; 5.1.8在对现有的工装或设备进行翻新或重新布置之后进行生产; 5.1.9生产是在工装和设备转移到不同的工厂或在一个新增的厂址进行的;

供应商质量保证手册范本

德国汽车工业质量管理 供应商选择 质量保证协议 生产过程和产品认可 批量供货质量表现 1998年第三次修订本 Quality 供应商质量保证 Assura nee of Supplier

供应商质量保证 供应商选择质量保证协议生产过程和产品认可批量供货质量表现 1998 年第三次修订本

德国汽车工业联合会VDA )

责任排除 VDA “汽车工业中的质量管理”是适用的指导路线。使用者有责任保证其在各特定情况下的正确使用。 VDA 考虑工艺状况、发布时的现状。根据VDA 指导路线,任何人都要为自已的行为负责。每个人的行为自负风险。特此排除VDA 以及发布VDA 指导路线所涉及人员的责任。 在VDA 指导路线应用过程中,发现错误或误译,立即通知VDA ,使任何可能的错误可得到及时纠正。 参考标准 引用标准章节需得到DIN DEUTSCHES INSTITUT FUR NIRMUNGE.V (德国标准化协会)的许可,标准通过DIN 编号和发布日期进行识别。 最新版本限定了标准的使用。最新版本的获取途径:出版商BEUTH VERLAG GMBH ,10772 BERLIN 。 版权 整个出版物受版权保护。任何末经VDA 允许的超出版权法界限的使用,都是未经认可的、是非法的,这尤其适用于出版、翻译、电子系统的缩微拍摄、保管和处理。 、尸■、亠 前言 汽车工业中采购活动与生产定位的国际化需要相应的全球性质量管理标准。 使用方与供应商之间比较亲密的合作关系是进行全球竞争的必要前提。 使用方与供应商之间的亲密合作通过协议进行约定。本书对这一项目有评论和建议。 “汽车工业质量管理”系列中VDA 卷2 1975 第1 版,有如下内容:评价供应商质量能力的指导路线,首件样品测试和进货环节的质量评价。 在VDA 卷2 1995 第2 版中,以基本表格的形式描述了批量供货质量表现和首件样品测试的评价方法。为与汽车工业的国际性质量管理标准达到同步,出现了现在的第三版本。

供应商质量管理手册(SQM)

供应商质量管理手册(SQM) 主办单位: 上海普瑞思管理咨询有限公司 时间地点:2010年11月19-20日北京;12月10-11日上海;12月17-18日广州 收费标准: 2680元/人(含培训费、资料费、午餐、培训证书等) 授课对象: 生产厂长、生产总监、生产经理、采购经理、采购主管、采购工程师、品质工程师、品质经理、(SQM)供应商品质管理人员、IQC人员、兼任(SQM)职能的品质工程师/经理、与(SQM)供应商品质管理相关人员等等。 培训目标: 本课程将是一次实战演练,观念革新和实务技巧交融进行,针对的对象是企业采购部门和品质管理部门的基干人员。通过案例研讨、角色扮演、专题讨论、针对性课堂咨询等体验式教学,并借鉴和分析世界500强企业的管理流程与案例,使学员掌握在供应链管理环节中的供应商管理的理念、方法、技能,,掌握供应商调查、开发、选择和评估科学的流程体系、指导企业建立并强化供应商品质保证与品质改进,培养学员监控供应商品质的能力,掌握发生问题时的处理方式和技巧(突发性与预防性)推动供应商与企业由孤立检查产品到监控工序能力,最后发展为自主保证体系的建立。 课程背景: “没有品质就没有明天”许多企业目前已认识到这一点,但经过持续关注内部品质保证体系后却仍频繁发生品质问题并引起品质成本的上升,品管人员仍旧四处救火,疲于奔命。为什么企业最初采购低价格物料带来的喜悦,却被频繁的客户抱怨和更高昂的代价所代替? 通常我们讲品质的管理和控制,关注点主要集中在企业内部。可是品质管理中著名的“10倍法则”告诉我们:。 1元 10元 100元 1000元 10000元无限代价 供应商进货生产1 生产2 出货客户 即随着企业的品质体系发展到一定阶段,企业的品质问题,80%来源于供应商!而供应商的品质问题对企业所造成的经济损失,是随着工序的进展,以10倍的原则递增,到了客户那里损失将变成无限。如何让供应商与企业一起为客户和市场而战?我们无法不关注供应链管理-源流品质保证! 课程大纲: 一、供应商管理与供应商质量管理SQM 从竞争新利器-供应链管理看供应商管理 ·精益供应链管理-价值流分析 ·采购、品保、技术、仓管在供应商管理矛盾解析 ·价值流管理-供应商管理目的 ·供应商管理内容与流程 ·新解“品质.质量”客户满意CS 让质量为产品说话 ·TQM下的SQM,质量源流管理(QC,QA,QM)

全球供应商质量管理手册(doc 64页)

全球供应商质量管理手册(doc 64页)

全球供应商质量手册 第一版 0 绪论 组织绩效主要因素之一,就是其产品或服务的品质。顾客对质量的期望日趋严苟,已蔚为全球性之趋势。伴随这一趋势,已形成一种共识,即为达成并维持良好经济绩效就必需不断改进质量。 多数组织(工商界或政府机构)生产一产品或服务,著意于满足顾客之需求。该项需求常转化成“规格”。如果规格上有所缺失或设计及制造产品或服务之组织系统有所不当,则技术性规格本身就难以保证可满足顾客一贯之要求。因此,势必开发品质系统标准及各项准则,以完成技术规格中所订定相关产品或服务之要求。此一系列国际标准(含ISO 9000至ISO 9004)即是将这方面众多且不同国家的方法合理化的一项具体表现。

一个组织之质量系统深受组织目标、产品或服务以及组织特有之实务等所影响,因此,质量系统亦随组织不同而有所不同。 附件中列有质量系统要项对照表以供参考。 1.适用范围 本国际标准之目的为 a)澄清主要质量观念彼此间的区别与相互关系(参阅条款4),以及 b)提供一系列质量系统国际标准的选用指南,俾可用于内部质量管理(ISO 9004),以及用于外部质量保证(ISO 9001,ISO 9002,与ISO 9003)(参阅条款5至8)。 备注:本系列国际标准(ISO 9000至ISO 9004)的目的不在于将组织所实施的质量系统予以标准化。

2.参考资料 ISO 8402质量—词汇 ISO 9001质量系统—设计/发展,生产,安装与售后服务的质量保证模式(注1) ISO 9002质量系统—生产与安装的质量保险模式(注1) ISO 9003质量系统—最终检验与测试的质量保证模式(注1) ISO 9004质量管理与品质系统要项—指导纲要 3.定义 本国际标准适用ISO 8402中所列各项定义。由于适切引用词汇至为重要,特自ISO 8402中采用五项重要用语及定义,纳入本国际标准中。

世界500强外企供应商质量体系保证合同条款范本

XXXX采购材料质量要求 质量说明-对卖方交付的每件产品,除非 XXXX与卖方另有协议并形成书面文件,否则,对卖方的质量性能目标为零(0)DPPM(百万分之不合格率)。对每个卖方的衡量方法是用收到的不符合规格的产品除以所收到的产品总数乘以100万。由XXXX在 3个月和 12个月的滚动期间内,每个月用这种方法计算一次。检查结果可直接向卖方报告,或在卖方商要求时提供。(注:对直接发往客户的产品不做此项DPPM衡量)。 卖方将接受有适当证明(如要求)的原厂家的材料退货。XXXX将在随货物发出的 XXXX检验报告上注明退货原因。除非 XXXX另发书面更改通知,否则卖方将按照 XXXX检验报告上注明的指示进行处理。 卖方将通过向 XXXX提供对瑕疵产品退货的返工、修理及检测的书面计划和/或程序,回复XXXX的书面要求。 卖方将通过向 XXXX提供预防未来产品与规格不符的书面改正行动计划,回复 XXXX的书面要求。 交货. 所有产品的交货目标应 100%准时。货物在规定交货日前五(5)天内,在规定交货日后零(0)天到达目的地应视为准时交货。 根据定单规定任何不完整的交货将不能视为准时交货。 卖方准时交货率将由 XXXX 以料号为基准定期分批统计,直接报告给卖方或在卖方要求时提供给他们。 若发生晚交货,卖方将通过向 XXXX提供保证未来准时交货的书面改正行动计划,回复 XXXX的书面要求。 工程规格部分 . 卖方负责确保所交货物符合有关定单或信号中规定的修订和/或版本的要求。 XXXX全球产品结构部可向卖方提供所要求文件的完整清单和每种有形标识符的修订水平。在产品生产之前,如果本清单与卖方的文件之间出现不符情况,卖方应负责对该不符情况给予解决。 对 XXXX设计的产品,卖方应负责确保自己及其卖方使用符合XXXX发出的所有产品更改通知的XXXX工程文件。

供应商质量管理手册

供应商质量管理手 册 1 2020年6月23日

1目的: 1.1确保供应商正确理解浙江正裕工业有限公司的质量管理体系的要求; 1.2规定供应商与正裕公司合作过程中的责任; 1.3规定供应商在各阶段对零部件质量的保证及必须如实提交的文件。 2范围 2.1本手册适用于所有零部件的供应商 3归口管理部门 3.1供应商质量管理课 4术语 4.1供应商: 向浙江正裕工业有限公司提供零件及服务的组织; 4.2新供应商: 第一次向本公司提交零部件的供应商; 4.3零部件: 在物料清单中注明编号的零件和新品牌的包装盒( 印刷和版 面) 。 4.4新零部件: 供应商按生产采购定单第一次向本公司提供的零部件; 4.5不包括设计过程未试制或用于试制的零部件; 4.6不合格零件:偏离批准的相关控制计划、作业指导书、来料检验规范或图 纸的零部件; 4.7偏差许可 : 在非标准条件下, 为了持续生产, 对不合格零部件或产品许可放 行的一种措施, 偏差许可必须由有关授权人批准后才能实施; 4.8超额运输费用: 4.8.1由于产品生产不能按期完成, 需要使用与原运输方式不一样的运输方式, 使用的运输费用与原运输费用的差额; 2 2020年6月23日

4.8.2因产品不合格, 客户退货造成的交付、回运的费用; 4.9按时交付: 按正裕工业定单要求的时间和数量交付的零部件; 4.10重要供应商: 所有提供减振器内部零部件的供应商; 4.11一般供应商: 除重要供应商以外的其它零部件供应商。 5供应商新零部件提交的要求 5.1供应商在以下情况下必须在首批产品供货前进行新零件认可: 5.1.1新供应商提交的零部件; 或零部件供货从一个供应商转移到另一个新的供 应商; 5.1.2一种新的零部件; 或零部件供货从一个供应商转移到另一个合格的供应商; 5.1.3对以前提交零部件不符合的纠正; 5.1.4由于设计记录、规范或材料方面的工程更改引起零部件的改变; 5.1.5使用新的或改进的工装( 不包括易损工装) 、模具、铸模、模型等, 包括 附加的或替换用的工装; 5.1.6和以前批准的零部件相比, 使用了其它不同的加工方法; 5.1.7和以前批准的零部件相比, 使用了其它不同的材料; 5.1.8在对现有的工装或设备进行翻新或重新布置之后进行生产; 5.1.9生产是在工装和设备转移到不同的工厂或在一个新增的厂址进行的; 5.1.10分承包方对零件、非等效材料或服务的更改, 从而影响本公司产品的装 配、成型、功能、耐久性或性能的要求; 5.1.11在工装停止批量生产达到或超过12个月以后重新启用而生产的产品; 3 2020年6月23日

Supplier Quality Manual供应商质量手册

Supplier Quality Manual 供应商质量手册 2014-Rev.01

Foreword Zero defects and zero tolerance of non-quality are the ISLC total quality objectives, for the satisfaction of ISLC customers. It is our customers who decide of our future by awarding us contracts as long as they are convinced that we do not compromise on Quality. This Supplier Quality Manual sets out ISLC policy and procedures for the selection of suppliers and the management of the panel. A strict compliance with the content of this manual is requested. 零缺陷和零偏差是ISLC全面质量目标,旨在实现客户满意。正是由于我们的客户确信我们决不会在质量上妥协才给予我们订单,从而决定了我们的未来 供应商质量手册阐述了ISLC的方针及其选择供应商和管理供应商目录的程序,所以必须严格遵守该手册中提及的内容。

CONTENTS 目录 1-Advanced Quality Planning for Product & Process (APQ.pp) (5) 1-产品/过程质量先期策划(APQ.pp) 1.1 AQP.pp Procedure (7) 1.1 AQP.pp 程序 1.2 AQP.pp Stage 0 - Supplier pre-selection (8) 1.2 AQP.pp 0 步骤 - 供应商预选择 1.3 AQP.pp Stage 1 - Supplier selection (9) 1.3 AQP.pp 1 步骤 - 供应商选择 1.4 AQP.pp Stage 2- Supplier nomination (10) 1.4 AQP.pp 2 步骤 - 供应商任命 1.5 AQP.pp Stage 3- Design validation (11) 1.5 AQP.pp 3 步骤 - 设计认可 1.6 AQP.pp Stage 4 - Process validation (13) 1.6 AQP.pp 4 步骤 - 过程认可 1.7 AQP.pp Stage 5 - Initial sample validated (18) 1.7 AQP.pp 5 步骤 - 首批样件(IS)认可 1.8 AQP.pp Stage 6- Start Of Production & probationary period (20) 1.8 AQP.pp 6 步骤 - 生产启动和试用期

供应商管理手册

供应商管理手册 受控状态: 分发编号:使用部门: 编制:审核:批准: 日期:日期:日期:

目录 第一章序号.................................................................... . (3) 1、目的...................................................................... . (3) 2、适用范围................................................................ .. (3) 第二章采购基本要求.................................................... ... .. (3) 1、质量保证体系 (3) 2、供应商职责与权限 (3) 3、采购授权人..................................................................... (3) 4、保密要求 (4) 5、环保要求 (4) 第三章顾客特殊要求……………………………………………………………… .4 1、技术要求 (4) 2、目标要求 (4) 3、交付要求 (4) 4、供应商样件管理要求 (5) 5、变更要求 (5) 5.1客户要求变更 (5) 5.2供应商要求变更 (5) 6、应急程序 (6) 7、环境管理要求 (6) 第四章项目开发要求 (6) 1、APQP开发计划 (7) 2、PPAP提交要求 (8)

3、PPAP数据更新 (10) 第五章供应商选择与管理......................................... ........ . (10) 1、供应商的选择 (10) 2、供应商的分类 (10) 3、供应商的绩效 (10) 4、供应商年度现场评审审核 (11) 5、高风险供应商和不合格供应商的管理 (12) 6、供应商的奖罚 (12) 第六章不合格品处理流程................................................ .. (12) 1、不合格品处理 (12) 2、不合格品质量改进 (12) 第七章供应商索赔……………………………………………………………….12~13 第一章序言 为了促进重庆赛帕斯汽车零部件有限公司(以下简称赛帕斯)与供应商之间的合作,使供应商更好的理解赛帕斯对所采购物料或服务的期望以与要求,以达到更好的为顾客服务的目的,赛帕斯特编写了供应商管理手册。本手册是赛帕斯与各供应商之间密切合作的规范性管理文件。供应商必须完全理解本手册的全部内容,并严格遵照执行。 赛帕斯采购的基本原则是:从能按照顾客要求制造出优质产品并能提供与时的优质服

《供应链管理手册》(doc)

目录 06 一、目的、范围、引用标准和术语、定义 1、目的 2、范围 3、引用标准 4、术语和定义 07 二、供应链管理体系 1、供应链结构示意图 2、供应链质量管理示意图 3、供应链管理体系总要求 4、文件和记录要求 5、相关文件和体系 08 三、供应商管理职责 1、供应商管理的职责 09四、供应商管理总要求 1、供应商要求 2、采购与供应要求 3、关键点控制 10 五、供应商评选 1、供应商调查 2、供应商评估 3、供应商考查 4、供应商评定 5、供应商评定原则 11 六、供应过程管理 1、验收 2、验收标准 3、供应活动不符合处理 4、供应活动不符合溯源与抱怨 12 七、供应商评价 1、供应商质量档案 2、供应商综合评价 3、供应商关系管理 13八、其他 1、附件 2、案例

一、目的、范围、引用标准和术语、定义 1、目的 执行供应链管理,提高企业竞争力;获取柔性及渗透性的市场;获得高用户服务水平;通过降低库存、提升企业制成能力提高企业运作效率,达到成本和服务之间的有效平衡,实现企业价值的最大化 2、范围 处在X公司供应链的物料提供、技术支持与服务提供、仓储与物流的供应商 3、引用标准 A、ISO 9001:2000 B、HACCP 荷兰RVA 3rd C、相关法律法规 D、供应链管理、价值链分析 4、术语和定义 以下术语和定义适用本手册 A、供应链是执行采购原材料,将它们转换为中间产品和成品,并且将成品销售到用户的功能网链,供应链不仅是一条联接供应商到用户的物料链,而且是一条增值链,物料在供应链上因加工、运输等过程而增加其价值 B、供应链管理即这条功能网链的管理,使其符合要求 C、供应商管理即处在X公司供应链和潜在供应商的管理,使其符合要求 D、物料提供供应商是指X公司指定的原材料、辅料提供商,如原料油、食品添加剂等 E、技术支持与服务提供供应商是指X公司指定的大型设备、重大施工项目的技术支持与服务的提供商,如新厂建设、认证与咨询服务、配套设施与后勤服务等 F、仓储与物流供应商是指X公司指定的仓库和物流承包或合作商,如外租仓库,专业物流公司等 二、供应链管理体系 1、供应链结构示意图 2、供应链质量管理示意图

供应商的质量控制

随着全球经济一体化进程的加快,传统质量管理正在发生裂变:由一个公司的质量管理向全集团(含供应商)质量管理转变, 供应商质量成为集团公司质量中的重要一环。完善的质量体系是质量保证的基础,只有加强供应商质量体系的管理,质量才有根本的保障。如何加强对供应商的质量控制、建立互利共赢的合作关系已经成为企业必须认真面对的问题。1 P2 K4 k: p ?$ G1 o V" }: E 供应商开发选择的十大原则! v' V: a/ |! y( ] L* t 供应商开发的基本准则是“Q.C.D.S”原则,也就是质量,成本,交付与服务并重的原则。在这四者中,质量因素是最重要的,首先要确认供应商是否建立有一套稳定有效的质量保证体系,然后确认供应商是否具有生产所需特定产品的设备和工艺能力。其次是成本与价格,要运用价值工程的方法对所涉及的产品进行成本分析,并通过双赢的价格谈判实现成本节约。在交付方面,要确定供应商是否拥有足够的生产能力,人力资源是否充足,有没有扩 大产能的潜力。最后一点,也是非常重要的是供应商的售前、售后服务的纪录。 1、系统全面性原则/ I8 O/ {" n) x) X) z 全面系统评价体系的建立和使用。 2、简明科学性原则+ X6 W; f. \. V: W h u4 q 供应商评价和选择步骤、选择过程透明化、制度化和科学化。 3、稳定可比性原则 评估体系应该稳定运做,标准统一,减少主观因素。 4、灵活可操作性原则 不同行业、企业、产品需求、不同环境下的供应商评价应是不一样的,保持一定的灵 活操作性。 5、门当户对原则* }* Y$ v. }# ^& @8 |' h 供应商的规模和层次和采购商相当。 6、半数比例原则4 \5 R* N {( n0 q* G) @ 购买数量不超过供应商产能的50%,反对全额供货的供应商。如果仅由一家供应商负责100%的供货和100%成本分摊,则采购商风险较大,因为一旦该供应商出现问题,按照“蝴

[奥的斯电梯公司]供应商质量手册(doc 29页)

供应商质量手册

目录 快速开始 (1) 第1.0节目的 (2) 第2.0 节供应商质量政策 (2) 第 3.0 节范围 (2) 第 4.0 节质量指南 (2) 第 5.0 节期望 (2) 第 6.0 节同供应商的关系 (3) 第7.0 节沟通 (3) 第8.0 节供应商的选择 (3) 第9.0 节总体要求 (3) 9.1Q+ 认证程序 (3) 9.2部件设计 (4) 9.2工艺设计 (4) 9.3产品部件的批准程序 (4) 第10.0 节具体要求 (5) 10.1控制计划 (5) 10.2工艺能力要求 (5) 10.2.1工艺标准 (5) 10.2.2工艺能力特性检验 (6) 10.3非一致性/纠正措施要求 (6) 10.4供应商偏差需求 (6) 10.4.1.产品偏差需求 (6) 10.4.2.工艺偏差需求 (7) 10.5故障模式影响分析 (7) 10.6可靠性和可维护性检测结果 (7) 10.7次级供应商材料单 (7) 10.8测量与检测分析 (7) 第11.0 节结构控制 (7) 第12.0 节保修要求 (7) 第13.0 节持续改进 (7)

第14.0 节供应商表现评价标准 (8) 附录A: 定义与缩略语 (8) 附录B: 参考资料 (8) 附录C: 附件 (10)

快速开始

第1.0节目的 本手册规范了奥的斯供应商必须遵守的一般规范及初始和现行的要求,目的是降低为奥的斯公司提供的零件与服务的总成本,推动公司的持续改进。 第2.0 节供应商质量政策 奥的斯公司在世界电梯/扶梯工业领域采取的政策是通过改进全球供应商提供产品的整体质量、可靠性、部件总成本和服务,使其在这些领域中保持领导地位。 第 3.0 节范围 本供应商质量手册适用于为奥的斯公司供货的所有供应商。已经建立某种行业标准(例如,QS9000)的供应商可以使用自己的表格和格式,也可以根据与奥的斯公司签署的书面协议与本供应商手册有所偏差。 每个奥的斯工厂可能会在当地制订额外的规则,每个工厂或采购地将建立自己的具体程序执行这些规则。若本手册提供的要求与单独执行的奥的斯计划标准相冲突,奥的斯公司将按二者之中较为严格的标准执行。 第 4.0 节质量指南 奥的斯电梯公司成立于十九世纪五十年代。其工业领域地位确立的关键特征是向客户提供世界级质量的产品和服务。作为供应商,您从某种角度扮演着帮助我们不断完善世界级质量的角色。 当今市场产品的开发和制造需要有效可行的文件化的质量系统来明确、协调和控制生产优质产品所必需的关键活动。该系统应以合作及持续改进的理念为基础,强调在供应链中预防错误及减少供应环节中的偏差和浪费。 为了达到客户对成本、质量及发运等方面越来越高的期望,当务之急是使应用于产品生产过程中的机器设备和工艺在正确维护和控制的状态下能够满足公差和规格的要求。通过使用统计方法和预防错误方法进行控制的机器和工艺是我们达到低成本、高质量及最佳发运目标的关键。务请注意,千万不可将已知的缺陷传递到生产过程中的下一个阶段。缺陷是指任何不能满足规格要求的现象。 因此,奥的斯的供应商在产品和工艺上的持续改进对保持其世界市场的领先地位至关重要。通过检验、筛选、淘汰和返工而获得的产品一致性既不能有效地节约成本,也不能达到最佳的质量标准。我们期望我们的供应商向奥的斯公司提供产品和服务的水平能够得到不断的改进和提高。这也可以使我们能够不断减少对供应商产品进行控制和检验的成本。 为评估我们供应商的能力,使其符合要求,我们将实施Q+ 认证程序。该程序的总体目标是改进向奥的斯公司提供的产品和服务的整体质量、可靠性及总成本。 第 5.0 节期望 建立任何积极的供应商—客户关系的基础都必须要对客户期望有明确的沟通和了解。因此,奥的斯公司希望供应商能做到以下方面: 1. 采购的产品和服务须符合下列已建立的规范: ?适用于产品或服务的技术规格 ?适用于产品或服务的材料规格 ?适用于特定产品或服务的图纸要求 ?规格中没有明确指出的工业标准 ?产品和服务必须100%符合要求 2. 供应商须学习并知晓奥的斯公司在接受供应 商供货时所采用的有关产品或服务的所有相关标准。当供应商对某一要求不了解或不清楚其产品在奥的斯公司产品组装过程中的用途时,希望供应商同奥的斯联系。 3. 供应商须能够证明其: ?符合设计规范 ?符合工艺控制和性能要求 ?完全符合经论证后规定成文的所有标准4. 供应商须符合Q+认证要求,并以此为基础开 发改进计划。 5. 供应商必须对为其供应原材料和零件的下级 供应商保持足够控制,以确保提供产品或服务的一致性。希望供应商在其供应链中实施与此处给出的内容相类似的期望和控制,并能证明已实施了控制。 6. 供应商须具有一个适当的涵盖设计、图纸控 制、资格认定、预生产活动和现行生产过程的质量系统。 7. 供应商须保存工艺和产品/服务的文件资料。变 更控制系统时,供应商须以即时、准确的方式反映出所有变更之处。 8. 供应商应协助奥的斯公司共同解决与其产品 和服务相关的问题。要求包括帮助奥的斯正确使用其产品和服务,调查相关问题,也包括在奥的斯的系统内部对其它部件产生的相互作用。供应商应运用技术专家和资源进行有效的根源分析。 9. 供应商在其产品和工艺方面的任何变更应遵 从前述的程序。任何情况下,一切变更实施之前均须得到奥的斯公司的书面批准。

供应商质量管理手册(doc 126页)

供应商质量管理手册(doc 126页)

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广州某汽车公司供应商质量管理手册(doc 111页)

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广州风神汽车有限公司 内容: 目录页次 1.前言/目的/适应范围1-1 2.品质保证构成基准2-1 3.品质保证负责人之选任3-1 4.品质保证活动4-1-1 4.1新产品的品质保证4-1-1 4.2量产期的制造管理4-2-1 5.标准之建立5-1-1 5.1检验规格5-1-1 5.2检验方式5-2-1 5.3管理工程图5-3-1 5.4限度样件5-4-1 5.5作业标准书5-5-1 6.检验之实施6-1-1 6.1初期样品承认作业6-1-1 6.2量产期交货检验6-2-1 6.3材质/工程规格确认作业6-3-1 6.4免验作业6-4-1 7.一般管理7-1-1 7.1量具管理7-1-1 7.2初物管理7-2-1 7.3批次管理7-3-1 7.4特殊工程的管理7-4-1 8.异动管理8-1-1 8.1品质异常处理8-1-1 8.2特许采用作业8-2-1 8.3设计变更8-3-1 8.4工程变更8-4-1 9.重要保安零件管理9-1 10.监查作业10-1 11.市场品质11-1

1.前言/目的/适应范围 1.1前言 本[协力厂商品质保证手册(Q606)]自1983年使用至今,配合本公司组织职掌异动、市场需求、协力厂商建议及各阶段之管理水准提升等因素,前后修订了三次,发行至四版。本公司为响应政府之环保政策,推行无纸化运作,于1999年开始实施管理规范文件电子化,并将ISO文件电子化后全数重新以一版发行,本手册配合本公司最近的组织职掌异动,及文件电子化作全面重新编排修订,以第二版发行。顾及部份协力厂商与本公司之电脑连线作业,未完善,本手册对协力厂商仍以纸版发行。 1.2目的 本手册的使用目的在于表明品质保证作业,基准及广州风神汽车有限公司与协力厂商之间有关品质作业之支援与配合事宜,以期经由双方的共认与行动,达成生产符合品质要求之产品。 1.3适应范围 本手册适应于与广州风神汽车有限公司订有基本合约书之所有协力厂商生产之汽车零件。 1-1

供应商质量管理手册

目的: 确保供应商正确理解浙江正裕工业有限公司的质量管理体系的要求; 规定供应商与正裕公司合作过程中的责任; 规定供应商在各阶段对零部件质量的保证及必须如实提交的文件。 范围 本手册适用于所有零部件的供应商 归口管理部门 供应商质量管理课 术语 供 应 商:向浙江正裕工业有限公司提供零件及服务的组织; 新供应商:第一次向本公司提交零部件的供应商; 零 部 件:在物料清单中注明编号的零件和新品牌的包装盒(印刷和版面)。 新零部件:供应商按生产采购定单第一次向本公司提供的零部件; 不包括设计过程未试制或用于试制的零部件; 不合格零件 : 偏离批准的相关控制计划、作业指导书、来料检验规范或图纸的零部件; 偏差许可 :在非标准条件下,为了持续生产,对不合格零部件或产品许可放行的一种措施,偏差许 可必须由有关授权人批准后才能实施; 超额运输费用: 由于产品生产不能按期完成,需要使用与原运输方式不一样的运输方式,使用的运输费用与原运输 费用的差额; 因产品不合格,客户退货造成的交付、回运的费用; 按时交付:按正裕工业定单要求的时间和数量交付的零部件; 重要供应商:所有提供减振器内部零部件的供应商; 一般供应商:除重要供应商以外的其他零部件供应商。 供应商新零部件提交的要求 供应商在以下情况下必须在首批产品供货前进行新零件认可: 新供应商提交的零部件;或零部件供货从一个供应商转移到另一个新的供应商; 一种新的零部件;或零部件供货从一个供应商转移到另一个合格的供应商; 对以前提交零部件不符合的纠正; 由于设计记录、规范或材料方面的工程更改引起零部件的改变; 使用新的或改进的工装(不包括易损工装)、模具、铸模、模型等,包括附加的或替换用的工装; 和以前批准的零部件相比,使用了其它不同的加工方法; 和以前批准的零部件相比,使用了其它不同的材料; 在对现有的工装或设备进行翻新或重新布置之后进行生产; 生产是在工装和设备转移到不同的工厂或在一个新增的厂址进行的; 分承包方对零件、非等效材料或服务的更改,从而影响本公司产品的装配、成型、功能、耐久性或 性能的要求; 在工装停止批量生产达到或超过 12 个月以后重新启用而生产的产品; 涉及由内部制造的,或由分承包方制造的生产零部件和过程更改。这些部件会影响到零部件的装配 性、功能、性能或耐久性。另外在提交本公司之前,供应商必须就分承包方提出的任何申请,先与 分承包方达成一致; 试验 /检验方法的更改——新技术的采用(不影响接收准则); 供应商必须按公司要求的等级,提交该等级规定的项目和 /或记录,新零件认可提交等级如下: 第 1 级——只提交保证书(对指定的外观项目,还应提供一份外观批准报告); 第 2 级——提交保证书、新零部件样品、全尺寸检验报告和性能报告; 1 1.1 1.2 1.3 2 2.1 3 3.1 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.8.1 4.8.2 4.9 4.10 4.11 5 5.1 5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 5.1.6 5.1.7 5.1.8 5.1.9 5.1.10 5.1.11 5.1.12 5.1.13 5.2 5.2.1 5.2.2

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