34招成功面试术(英汉)(英语学习).doc
英文面试技巧（最全）
一、英文面试技巧 (1)二、常见英文面试问题109道及答案 (7)三、面试中最常问的英文题目及应答策略 (67)四、英语面试十三招 (71)五、常见的英文的面试难题(中英文问及答) (168)六、最全的面试问题及建议答案 (243)七、英语口语九百句 (329)一、英文面试技巧如果你获得了第一轮英文面试（The first round English interview）的机会，预示着你梦想的职位正向你招手，这轮面试的分量可想而知，所以你应该确保在面试中发挥最佳状态。
其实，英文交流无障碍的应聘者为数不多，大多数人都处于有一定交流基础、但经验不足的水平，以下介绍一些面试中的注意事项，希望帮助英文水平并不是特别出众的你规避硬伤。
Self-introduction忌面面俱到尽管最近有人认为面试时做自我介绍不流行了，但是准备一份正常语速下3分钟长度的英文自我简介是必要的。
首先，自我简介是自我介绍的总纲，是保证你在面对任何问题时都能够应对自如的前提；其次，有备无患嘛。
如果试图在短短几分钟内吸引面试官的注意力，你的简介当然要是浓缩的精品。
所以，前奏一般用一句话陈述自己的基本特征即可。
然后迅速进入正题，或选择自己最引以为傲的经历叙述，或介绍自己的长处。
切记，面试官一般会承接你的自我介绍发问，所以在做自我介绍时最好不要提特别难于讲清楚的事情和比较抽象的概念，因为你的英文水平只够应付普通会话，更何况身处高度紧张的面试氛围中，哪里还能够应对自如。
简介不需要面面俱到，因为在你曾经提交的资料中，已有详细的介绍，所以力求在面试中突出重点。
Personal Statement忌语速过快很多应聘者认为只要在外国面试官前把英文说“溜”即可，其他的无所谓，于是语速狂飙。
我们经常看到这种情形，在你口吐莲花之后，满场静寂，老外目瞪口呆，因为他们没有听懂你赶火车似的中式英文。
其实，英文面试的第一目的是让国外主管了解你，甚至对你感兴趣，最重要的是展示你的综合素质，绝非单单的语言能力，所以您应该首先力求表达清晰。
面试必备：英语面试技巧
面试必备：英语面试技巧2023年了，无论在哪个领域，英语都成为了我们不可或缺的一项技能。
而在面试中，恰当地运用英语技巧，可以更好地展现自己的优势，吸引面试官的关注。
下面，就和我一起来看看一些必备的英语面试技巧吧。
一、提前准备在面试前，我们需要对公司、职位、行业有一定的了解，为面试做好充足的准备。
可以通过阅读公司官网、招聘信息和新闻报道等途径，了解公司的背景、文化、价值观；查阅相关行业资料、熟悉该职位的工作内容、职责和所需技能。
在面试前，应该列一份面试中可能用到的英语词汇，加以积累；还可以和朋友、家人练习英语口语，提高自己的表达能力和语感。
二、正确运用语法语法是英语中最基本的部分，正确地运用语法，可以提高我们的英语表达水平，令我们在面试中更加自信。
在面试中，我们要确保自己的语法正确。
例如，对于一般现在时，我们要使用第三人称单数动词(s/he/it)的变化形式；而对于过去式，主语为第三人称单数（s/he/it）的动词，要加上-ed；而疑问句要使用助动词do/does/did来构成。
三、流利地表达在面试中，流利地表达是很重要的一部分。
当我们自信地表达我们的想法和见解，面试官会更加关注和认可我们。
在提高表达能力时，我们可以通过朗读英文文章、听英语歌曲、观看英文影视作品等方式，训练我们的口语与听力能力。
同时，在面试中，我们应该注意自己的发音正常清楚，语调平稳，语速适中，不过激，同时使用适当的口音、停顿、强调等手段，使表达更具说服力，更容易理解。
四、准确回答问题在面试中，我们要准确回答问题，展现出我们具有相关职位所需的技能、知识和经验。
在回答问题时，我们应该注意以下细节：1. 仔细听取面试官的问题，不急于回答，找到自己的思路，再作答；2. 回答的语言简洁明了，精准表达自己的观点；3. 尽可能具体地回答问题，给面试官留下深刻的印象。
五、积极表现自己在面试中，我们不仅要回答问题，还要积极表现出自己与众不同的优势。
成功的面试技巧(英文版)
What to Bring
Prepare a travel folder that includes:
Name, address and phone number of the organization Date and time of the interview Directions Copies of your resume, paper and pen List of questions to ask Professional portfolio (if applicable)
Sample questions:
“What are the challenges and opportunities for the new hire in their first year?” “How did you choose your career path?’ What is the management style of the supervisor the person in the position?” “When will you make your hiring decision?”
Typical Interview Questions
▪ Tell me about yourself – describe yourself professionally, not personally
▪ Consider your answer a one-minute commercial about you ▪ State your skills and experience and how they relate to the position
Dress for Success
英语面试通关宝典技巧(最全)
英语面试通关宝典技巧(最全)英语面试通关宝典技巧(最全)随着国际化贸易的进展，越来越多企业对应聘者的英语口语力量特别重视，在情景面试的时候，如何与考官流畅的进行英语对话沟通呢?不妨提前做好面试预备，了解以下英语面试口语情景对话大全内容。
通常在面试时，英语面试对话如下：A(求职者) B(面试官)A：Excuse me.May I see Mr. John Watt，the manager?劳驾。
请问我能见经理约翰、瓦特先生吗?B：It is me.What can I do for you?本人就是。
你有什么事?B：May I help you?你有什么事吗?我是应你之邀来参与面试的。
见到你真兴奋，瓦特先生。
B：Please sit down.请坐。
A：Thank you，sir.感谢，先生。
我是来应聘办公室文员一职的。
今日我邀了几位面试者，你是第一个到的。
B：You probably know that this interview is mostly to test your oral English，so just relax，and let is have a chat，shall we?你可能已经知道这次面谈主要想测试一下你的英语口语力量，所以让我们放松地谈谈，好吗?A：I am very happy that I am qualified for this interview.我特别兴奋能获得这个面谈机会。
B：What is important to you in a job?2022史上最全英语面试通关技巧2022史上最全英语面试通关技巧对于一个工作，你最看重哪一点?对于文员岗位来说，我首先要做好本职工作，另外我同样看重职位的进展前景，以及公司的企业文化。
Why should we employ you? 我们为什么要雇佣你?A：I work well with others. I tend to drive myself too hard and love civilian class work.我和他人简单共事，对自己要求严格，并喜爱文职类岗位。
关于面试成功之术英文版
关于面试成功之术英文版when applying for a job， many people， school graduatesin particular， have to have an interview with the employerbefore they are offered the job。
many graduates， however，do not know how t o succeed in such an interview。
the following are some of the rules to abide by。
to succeed in an interview，the applicant should demonstrate certain personal and professional qualities。
since much of the first and lasting impression of a person isthe clothes he wears， the applicant should take care to appear well but modestly dressed，avoiding the extremes of too elaborate or too casual clothes。
besides， he should pay close attention to his manner of speaking， which should be neither showy nor familiar but rather straightforward， granmatically accurate， and friendly。
in addition， he should be prepared to talk knowledgeably aboutthe requirements of the position for which he is applying inrelation to his own p rofessional experience and interests。
面试小技巧英文
面试小技巧英文英文面试小技巧Always remember youre braver than you believe, and stronger than you seem, and smarter than you think. ----Winnie the Pooh永远铭记：你比你认为的更勇敢，比你看起来更坚强，比你想象的更聪明。
----小熊维尼Try to think that its not that important: there will be other interviews in future and its not the end of the world if you dont get this one.尝试不要把它看得那么重要：未来还有其他面试机会，没有得到这个机会并不意味着世界末日。
Preparation is key - the more preparation you have done,such as working out answers to common interview questions, and doing careful research, the more relaxed you will feel.准备是关键：准备工作做的越多，面试的时候才会感觉越轻松，例如想好常见面试问题的答案，仔细搜寻相关资料。
Some people swear by visualization. The night before, visualize yourself undergoing the whole interview, step by step, and imagine everything going really well, you answering questions confidently, and ultimately nailing the interview.一些人通过想象来保证第二天的面试。
外企面试技巧大 全英文版
Section 1 启动1.Did you have any trouble finding us?2.How do you know about this job and organization?3.What kind of work do you want to do?4.How would your friends describe you? Your professors?5.What else should I know about you?6.What are your expectations of your future employer?7.What two or three things are important to you in your new position?8.What goals have you set for yourself and how are you planning toachieve them?9.Who has had the greatest influence on the development of your careerinterests?10.Would your supervisor be surprised to learn that you are seeking newemployment?11.How long have you been looking for a job?12.Why do you want to leave your current position?13.Have you received any offers so far?14.How far can you advance with your current employer?15.If you are so happy where you are, why are you looking for anotherjob?16.Do you know much about our company, department, team?17.Why would you like to work for us?18.How does this job compare with others you’ve applied for?19.What is the ideal position for you in any company?20.Based on what you know about our industry right now, how does yourideal job stack up against the description of the job you’re applyingfor?21.If you could make a wish, what would be you perfect job?22.What causes you to lose your temper?23.What two adjectives best describe you?24.What are your best professional skills?25.If you were in my position, would you hire you?Section 2 历史1.In your capacity as a _____ at _____ company, what did you actuallydo? Please provide details.2.What do you feel are the biggest challenges facing this field? Thisindustry?3.Tell me about your last (or present) job.4.What do you think it takes for a person to be successful in yourparticular area?5.How long have you been looking for a position?6.How have previous jobs equipped you for greater responsibility?7.What aspects of your current job would you consider to be crucial tothe success of the business? Why?8.What was the least relevant job you have held?9.How long will it take for you to make a contribution?10.What did you enjoy most about your last job?11.What did you enjoy least about your last job?12.What was the biggest pressure on your last job?13.Have you held other positions like the one you are applying for today?If yes, describe how you expect the positions to be the same.14.In what ways do you expect them to differ?15.What is the most important thing you learned from your previousexperience that you would bring to this job?16.If there were two things you could change in your last job, what wouldthey be and how would you change them?17.Why did you leave your last job?18.Why do you think you were successful in your last job?19.How has you r last job changed since you’ve held it?20.Please describe your last supervisor’s management style.21.If you could make one constructive suggestion to your last CEO, whatwould it be?22.Of all the work you have done, where have you been the mostsuccessful?23.Describe to me how your job relates to the overall goals of yourdepartment and company.24.What are the most repetitive tasks in your job?25.To what extent have you automated your last job?26.What technical decisions did you have to make?27.What decisions or judgment calls did you have to make in these areas?28.What were the most important projects you worked on at your lastjob?29.Can you give a ratio for the amount of time you worked alone to theamount of time you worked with others?30.How effectively did your boss handle evaluations?31.Tell me about a method you’ve developed to accomplish a job. Whatwere its strengths and weaknesses?32.How many hours a week, on the average, do you find it necessary towork to get your job done?33.Can you describe a situation where a crisis occurred and you had toshift priorities and workload quickly?34.How do you feel about your present workload?35.How do you feel about your manager contributed to your choosing toleave your present job?36.How do you think your supervisor will react when you tender yourresignation?37.Describe the most significant report or presentation you had toprepare.38.What idea have you developed and implemented that was particularlycreative or innovative?39.Take me through a project where you demonstrated_____ skills.40.Tell me about a team project of which you are particularly proud andyour specific contribution.41.Tell me about a difficult decision you had to make.42.What made it difficult? What did you learn?43.Describe the way your department is currently organized.44.What was the hardest decision you ever had to make, and how did youhandle it?45.What are the most difficult aspects of your current job, and how doyou approach them?46.What has been your most important work-related innovation orcontribution?47.What caused you the most problems in executing your tasks?48.How do you organize and plan for major projects? Recall for me amajor project you worked on. How did you organize and plan for it? 49.What would you say are some of the basic factors that motivate you inyour work?50.You’ve had little experience in _____, how do you intend to learnwhat you need to know to perform well in this job?第三章工作能力1.Please take me through your professional career.2.Why have you chosen this particular field?3.What aspects of your education do you rate as most critical?4.What would your greatest business champion say about you?5.What would your greatest business adversary say about you?6.What are your long-range goals?7.If we hired you, what are the top three goals you would like to see thiscompany achieve?8.What can you do for us that someone else cannot?9.Have you done your best work yet?10.What do you like most about this job?11.What aspect of this job is the least appealing?12.How do you plan your time?13.What are three reasons for your success?14.What kind of leader are you? Please provide an example.15.What is the title of the person you report to and what are his or herresponsibilities?16.Think back to a time when you trained a new employee. Tell meexactly what you did to train that employee and bring the person up to the job’s performance standards.17.What were the biggest decisions you made in the past six months?18.How did you go about making them and what alternatives did youconsider?19.Can you describe a major project with which you encounteredproblems?20.How did you resolve them and what were the results?21.Describe one of the best ideas you have ever sold to a peer orsupervisor. What were your approach and result?22.What kinds of obstacles to completing assignments o n time do youmost frequently encounter at work?23.What strategies have you devised to handle such obstacles?24.How do you know you are doing a good job?25.How do you prefer to measure performance?26.Can you recall a time when you were less than pleased with yourperformance?27.Can you describe some projects that were a result of your owninitiative?28.What prompted you to begin such projects? How did they end up?29.What qualifications do you have to make you successful in this field?30.Do you prefer to speak with someone or send a memo?31.How do you motivate people?32.Give an example of a situation in which you failed, and how youhandled it.33.What characteristics are the most important in a good manager? Howhave you displayed these characteristics?34.What two or three accomplishments have given you the mostsatisfaction?35.Describe a leadership role of yours and tell me why you committedyour time to it.36.Have you been in charge of budgeting, approving expenses, andmonitoring departmental progress against financial goals?37.What suggestions did you make in your last job to cut costs, increaseprofits, improve morale, increase output, etc.?38.What results did you get? How do you know? How did you measureresults?39.What would you like to have done more of in your last job?40.What specifics strengths did you bring to your last job?41.What would you consider the three most significant accomplishmentsin your business life?42.Think of something that you consider a failure in your career. Whatdid you learn from it?43.Can you think of an example of a lesson you learned from someoneelse’s mistake?44.What risks did you take in your last few jobs? What was the result ofthose risks?45.What languages do you speak?46.What do you think differentiates you from the other applicants for thisjob? Why?47.Why do you think you’d be a good fit for this job?48.What do you do when you are having trouble solving a problem?49.What interests you most about this position?50.Have you ever hired anyone?51.On what basis do you select a new hire?52.Describe the people that you hired on your last job. Did they workout(工作进展)? How long did they remain at their jobs?53.Have you ever fired anyone? On what basis did you fire them?54.How would you describe your management philosophy?55.What kind of references d o you think your previous employer willgive you? Why?56.If you have complaints about your present employers, and they thinkso highly of you, why haven’t you brought your concerns to theirattention?57.The successful candidate for this position will be working with somehighly trained individuals who have been with the company for a longtime.58.What is the most difficult situation you have faced? How did youhandle it?59.How did your supervisor get the best performance out of you?60.How do you use deadlines in your work?61.How would you do this hob differently from other people?62.What personality traits do you think are necessary to succeed in thisfield?63.Have you thought about why you might prefer to work with our firmas opposed to one of the other firms to which you’ve applied?64.When some managers make a decision, they often feel a need todefend it. Can you describe a time when you changed a stated decisionor opinion because you were persuaded you were wrong?65.What would you do differently in your life? Your career?66.If you could eliminate one responsibility from your last job, whatwould it be?67.After being with the same company for so long, do you think it will behard to adapt to a new organization?68.Some people feel that spending so much time at one job demonstratesa lack of initiative. How do you respond to that?69.What are the advantages of staying at one job a long time/70.Since you were in the same job for such a long time, you’ve probablygrown very comfortable in it — maybe even a bit stale. How wouldyou cope with a new job in a company such as ours?71.You’ve changed jobs quite frequently. How do we know you’ll stickaround if we hire you?72.How do you explain the diversity of jobs you’ve had? The positionsdon’t seem to be in a logical progression.73.You’ve been with your current employer for only a short amount oftime. Is this an indication that you’ll be moving around a lotthroughout your career?74.How long will you stay here at this company?75.What strategies have you found to be successful in managing unfaircriticism?76.Can you describe a time when you pushed too hard for a project to thedetriment of the project?77.Give me some examples of different approaches you have used whenpersuading someone to cooperate with you.78.How do you cope with the inevitable stresses a nd pressures o f anyjob?79.Worked effectively under pressure.80.Handled a difficult situation with a coworker.81.Were creative in solving a problem.82.Were unable to complete a project on time.83.Persuaded team members to do things your way.84.Had to take a stand on an unpopular position.85.Wrote a program (or report or strategic plan) that was well received.86.Anticipated potential problems and developed a proactive response.87.Had to make an important decision with limited facts.88.Were forced to make an unpopular decision.89.Had to implement an unpopular decision.90.Were tolerant of an opinion that was radically divergent from yourown.91.Were disappointed in your behavior.ed your political savvy to push through a program you reallybelieved in.93.Had to deal with an irate customer.94.Delegated a project effectively.95.Surmounted a major obstacle.96.Set your sights too high.97.Set your sights too low.98.Prioritized the elements of a complicated project.99.Lost (or won) an important contract or sale.100.Hired (or fired) the wrong person.10佳问题1.Tell me about yourself using only one-word adjectives. The firstquestion cuts through the creative writing of the resume and the stage acting of the interview (none of which is bad, merely obfuscating).The order of the adjectives is as much of a window as the adjectives themselves. The candidate will hit a very detectable pause after he or she has offered up the pertinent ones (usually three to six) and them time to move on to a discussion of “why” to each one of those it’sadjectives. Follow-up questions might include: have you always been that way? For example (name one of the adjectives), have you always been like that? If not, what caused you to change? What are the highs and lows that each of those adjectives have brought you?2.What have been the biggest success and biggest mistake of yourcareer?3.What was the most useful criticism you ever received?4.Describe the best person you ever worked for or who worked for you.5.If your last boss were able to wave a magic wand over your head,what aspect of your performance would he or she fine-tune?6.If you had the opportunity to do the last ten years of your career overagain, what would you do differently?7.Describe the most difficult decision you ever had to make. Reflectingback, was your decision the best possible choice you could have made?Why or why not?8.If I were to speak with your current supervisor, what would he or shesay are your current strengths and weaknesses?9.Take as a given that you got this job, and that you have been doing itfor three to six months, but things are just not working out. We are sitting here discussing the situation. What do you think you would say about what went wrong?k 10.When you’ve had a really good day at work and you go home and kicback and you feel satisfied, what was it about that day that made you feel really good? When you have had a really bad day at work and you go home and feel upset, what was it about that day that made you feel really upset?第四章求职动机1.What motivates you to put forth your greatest effort?2.Describe your “dream” job.3.What is the most important feature to you in a job?4.Please rank the following from most important to least: job duties,hours, distance from work, pay, work environment.5.What has been your greatest accomplishment in a work environmentand why?6.How important are external deadlines in motivating you?7.How do you feel about your present workload?8.Give me an example of a situation where you had to go above andbeyond the call of duty to get something done.9.What do you do when things are slow at work?10.What have you learned from your mistakes?11.What two or three accomplishments have given you the mostsatisfaction? Why?12.How can we best reward you for doing a good job?ssful in this job?13.Why do you think you’ll be succe14.What makes you proud of your work?15.Tell me about a time when you went “out on a limb” in a job.16.How do you like to be managed?17.What kind of supervisor is likely to get the best performance out ofyou?18.How important is it for you to learn new skills?19.What new skills would you like to learn?20.Do you consider yourself successful?21.What are the most important rewards you expect out of your career?22.What is more important to you: the salary or the challenge?23.What do you think determines a person’s success in a firm?24.Tell me about a project that really got you excited.25.Do you generally cleat your desk at the end of each day?第五章背景1.What distinguishes a great employee from a good one?2.Do you set performance standards for yourself?3.How do you cope with stress on the job?4.How do you know if you’re doing a good job?5.What do you need from your supervisor?6.How will you communicate your frustration when those needs gounmet?7.Would you rather formulate a plan or carry it out?8.What was the last business or management b ook you read and whatdid you learn?9.Where or to whom do you turn for help? What resources do you lookfor in completing a task?10.What strategies do you use when you have a great deal of work toaccomplish and not much time to do it?11.Describe a time when you used your intuition to good result in supportof a project.12.Where would you like to go from here in your career, and how do youplan to accomplish your goals?13.In what ways do you and your supervisor think alike?14.How did you handle a relationship important to your organizationwhen it was threatened?15.How do you react when someone criticizes you?16.What do you do when you have to make an important decision?17.What does the word “success” mean to you?18.What does the word “failure” mean to you?19.How do you of about making important decisions?20.What have you learned about working well under pressure?21.Do you anticipate problems or react to them?22.Would you describe yourself as a risk taker or someone who plays itsafe?23.What problems do you have getting along with others?24.Rate yourself on a scale of one to ten.25.What is your greatest strength?第六章团队工作1.Define cooperation.2.What kinds of people do you prefer to work with?3.What kinds of people do you find it difficult to work with?4.Tell me about a time when you said no to someone who asked you todrop everything to help them out.5.Tell me about a time when a team fell apart. Why did it happen andwhat did you learn?6.Tell me about a job or project where you had to gather informationfrom many different sources and then synthesize the information in support of a business challenge.7.How do you operate as a team player?8.How do you deal with people with different backgrounds and valuesystems different from your own?9.How do you schedule and commit to quiet time?10.Do you prefer working with others or working alone?11.What good or bad work habits did you pick up from your first job?12.How do you know when a team has met its objectives?13.Describe your approach to evaluating risk.14.What is one thing a teammate can say to you that are guaranteed tomake you lose confidence in him or her?15.How do you get along with superiors?16.How do you get along with coworkers?17.How do you get along with people you’ve supervised?18.What are your team-player qualities? Please be specific.-think”？19.What have you learned about guarding against “group20.Have you developed any special techniques for brainstorming?21.Are you able to predict a people’s behavior based on your reading ofthem?22.Tell me about a specific accomplishment you have achieved as aparticipant in a team.23.Tell me about a time when your team made emotional decisions aboutthe project. What happened and how did you handle it?24.Tell me about an occasion when the team objected to your ideas. Whatdid you do to persuade the team of your point of view?25.As a team leader how much tolerance do you have for mistakes orfalse steps? In other words, if a team member wanted to do somethingin a way you were convinced were mistake, how would you weigh theprotecting the project?team member’s learning experience against26.Have you ever been in a team where people overrule you or won’t letyou get a word in edgewise? How do you handle it?27.In any team, there will always be a range of aptitudes. Not only is thespread of talents obvious, but also team members are in remarkableagreement about the distribution. Put any tem people in room and theywill sort themselves out from top to bottom in short order. Myquestion is, do you believe it is useful to the organization to formallyrank team members?28.As a member of a team, how do you see your role?29.As a member of a team, how do you handle a team member who is notpulling his or her weight?30.Tell me about a time when you had to confront a team member.第七章压力1.What cherished management belief have you had to five up in order toget where you are?2.Tell me about a time when your employer was not happy with yourjob performance.3.Who is the toughest employer you ever had and why?4.Have you ever had to work with a manager who was unfair to you, orwas just plain hard to work with? Please give details.5.What’s more important to you, truth or comfort?6.At what time is it better to ask for forgiveness than to ask forpermission?7.Have you learned more from your mistakes or your successes?8.Is honesty always the best policy?9.How has your tolerance for accepting mistakes from your subordinateschanged over the years?10.You want to go swimming in a pool. The water is a little colder thancomfortable. Are you the type of person who jumps in or do you wadein?11.Where do you think the power comes from in your organization?Why?12.How will you handle the least interesting or least pleasant tasks of thisjob?13.What have you heard about the company or department that you don’like?14.If you were going to be fired, how would you like your supervisor tohandle it?15.On what occasions are you tempted to lie?16.How have you been an agent for change in your current (or last)position?17.Your supervisor tells you to do something in a manner you areconvinced is dead wrong. What would you do?18.What would you do if everyone in your department called in sick?19.Say your supervisor left an assignment for you in your In-box, thenleft town for a week, you can’t reach him and you don’t fully understand the assignment. What do you do?20.There are two applicants for one job. They have identicalqualifications is every respect. How do you decide?21.What do you want to hear first, the good news or the bad news?22.What are some of the things your supervisor did that you disliked?23.If you were on a magazine cover, what would the magazine be andwhat would the headline say?24.What kinds of things do you worry about?25.Finish this sentence,” I know I an taking a risk when…”10大难题1.What cherished management belief have you had to give up in order toget where you are?2.What’s more impo rtant to you, truth or comfort?3.Have you learned more from your mistakes or your successes?4.Is honesty always the best policy?5.How has your tolerance for accepting mistakes from your subordinateschanged over the years?6.Where do you think the power comes from in your organization?Why?7.On what occasions are you tempted to lie?8.Is the customer always right?9.If you could organize the world in one of three ways—no scarcity, noproblems, or no rules—how would you do it?10.Should all business relationships have fixed terms, that is, expirationdates?第八章富含思想的问题1.What was the last product or service you saw that took your breathaway?2.What’s the most significant compliment anyone has ever paid you?3.How has your perspective of quality evolved over your career?4.Is the customer always right?5.How would you finish this sentence: “most people are basically…”6.If you could organize the world in one of three ways —no scarcity, noproblems, or no rules—how would you do it?7.Who has been a major influence in your life?8.How has your tolerance for accepting mistakes from your subordinateschanged over the years?9.Have you learned more from your mistakes or your successes?10.What’s the unwritten contract between you and the people who reportto you?11.How have you benefited from your disappointments?12.Can you suggest three reasons why manhole covers are round?13.We are sending you on an assignment in Santa Barbara, California.You have an unlimited expense account. What kind of car are yougoing to rent?14.Are you the type of person who likes to make lists or strike items offlists?15.What would you do if your boss gave you a direct order to pursue apolicy that you disagreed with?16.What if the board of directors was reviewing a policy that would makefied it yet?such an activity improper but hadn’t rati17.What would you do if you saw a peer taking office supplies home?18.Describe a situation where your work or an idea was criticized.19.The business world is full of euphemisms. What’s y our currentfavorite?20.Should all business relationships have fixed terms, that is, expirationdates?21.Is there anything positive to be said about conventional wisdom?22.What did you accomplish at work the day before yesterday—in detail?23.What’s the difference between a manager and a leader?24.What is your philosophy of mentoring?25.This is a role-play question. You are a consultant hired to assess meand the organization. Based on your observations at this interview, describe my operating style and those of all the other people you have met. Finally, tell me how I could improve the organization.第九章钱的问题1.Can you review your salary history for me?2.What salary, excluding benefits, are you making now?3.How can we best reward you?4.What kind of salary reviews or progress would you expect in thiscompany?5.In your professional opinion, how much do you think a job like thisshould pay?6.What do you think you’re worth?7.Why do you think you’re worth that?8.How do you think your compensation should be determined?9.What value can you add to our organization?10.How much money do you want to be making five years from now?11.How much did you make on your last job?12.What sort of salary are you looking for?13.Would you be willing to work for less?14.What was the last raise you got? Were you satisfied?15.How would you justify a raise to your current supervisor?16.The salary you’re asking for is near the top of the range for this job,why should we pay this much?17.How would you feel if a person reporting to you made more moneythan you?18.Is money the most important aspect of the job for you?19.What do you think of a process where subordinates have a say in thecompensation of their supervisor?20.What salary do you expect to make in this position? What do you basethat figure on?21.Have you ever worked on commission? Tell me about it?point in your career?22.Why aren’t you making more money at this23.On what criteria do you believe you should be evaluated andcompensated?24.How important are stock options or deferred payment plans to you?25.What noncash aspects of your compensation are important to you?第十章评估具体技能1.What extracurricular activities were you involved in? What made youchoose those? Which of them did you most enjoy, and why?2.What led you to select your major? Your minor?。
面试技巧(英文版)
_____________________________________________________________Interview Skills_____________________________________________________________The purpose of an interviewThe interview is a mutual exchange of information between an employer and you, as a candidate for a position. The primary objectives are to:∙Supplement résumé information∙Show that you understand your strengths and weaknesses and have a sense of direction∙Enable the employer to evaluate your personality and attitudes in terms of the demands of the organization and the position∙Allow you to gain information about the organization and the job that is not available through other sources∙Give you and the employer an opportunity to discuss the desirability of further contact or an offer of employmentFirst impressionsFirst impressions matter whether they be online or in person. Consider conducting a web search on yourself to see what employers could access when pre-screening candidates. Some employers are also registering themselves in social networking groups to collect information on potential candidates. Thoroughly check all sites, blogs, where you are listed to ensure that the information contained is professional.Your success or failure in the interview can depend on your appearance and the interviewer's first impression of you.Be punctual. Arrive ten minutes early to allow yourself time to collect your thoughts. Take the opportunity to observe the work environment. Keep your eyes and ears open. Research indicates that, on average, an interviewer decides to hire in just 5 1/2 minutes.If the first impression is not positive, it will be difficult to change the interviewer's mind during the rest of the interview.Look neat, clean, and well groomed. Select proper clothing for the type of organization interviewing you. If in doubt, be conservative. It is also advisable to keepfashion accessories to a minimum, to avoid wearing strong scents because many people have environmental allergies, and to turn off cell phones, electronic organizers, and pagers.Greet each person with respect and professionalism. When you shake hands, make eye contact and smile. Handshakes should be firm but not aggressive; try to match the grip of the interviewer. It is good etiquette to wait to sit down until the interviewer invites you to do so.Don't worry about being a little nervous during the interview; being nervous is normal and expected. Remember, the interviewer wants to hire you if you have the right qualifications and interest in the position. Many interviewers will begin the interview with some "small talk" to help you relax. This may seem irrelevant to the position, but you are still being evaluated; be sure to demonstrate a positive attitude.Preparing for the interviewKnow yourselfTo impress an employer, you must be well prepared and understand the value of what you have to offer. To demonstrate effectively your suitability for the position and your value to the organization, you must know yourself. Review your self-assessment information and your résumé. Be prepared to give examples to substantiate all claims in your résumé. In addition to determining your level of proficiency, some interviewers want to see how you have grown over time in areas related to their position(s (e.g., interpersonal and work skills, motivation. Others will want you to talk about your mistakes and what lessons you learned from them.Know the company/organizationYou must be familiar with the position and the organization so that you can demonstrate your interest in and fit for the job. Refer to the notes you made as you reviewed print and online materials and spoke with people about the position.A commonly asked interview question is: "What do you know about our company?" If you are unable to answer this question effectively, employers will see this as a sign of disinterest.In addition, try to obtain information on the person (or persons you will be meeting with and the schedule for the interview period.Answering interview questionsThe next phase of the interview consists of the interviewer asking you questions to try to determine your fit. Having knowledge of possible questions helps you to prepare points to include in your answers. Think about why a question is being asked. What does the employer really want to know?Behaviour-based and situational/hypothetical questions are increasing in popularity because they are considered to be more valid predictors of on-the-job performance.Behaviour-based questionsBehaviour-based interviews are designed to elicit information about how you have performed in the past because past behaviour is a good indicator of how you will function in the future. Interviewers develop their questions around the traits and skills they consider necessary for succeeding in a position or organization. These questions usually begin with phrases such as the following:∙Tell me about a time...∙Describe a situation in which...∙Recall an instance when…∙Give me an example of…Some applicants find the format of such questions difficult to understand and have trouble responding. However, if you have done your research and prepared for the interview,you will have work, academic, and life experiences ready to share. You can prepare for behaviour-based questions by recalling specific actions that demonstrate your accomplishments, abilities, and fit for the position. Be certain to tell the truth, get to the point, stay focused, turn negatives into positives, and be consistent with your responses. Common behaviour-based interview themes include the following:∙Working effectively under pressure∙Handling a difficult situation with a co-worker∙Applying good judgment and logic in solving a problem∙Thinking creatively∙Completing a project on time∙Persuading team members to do things your way∙Writing a report or proposal that was well received∙Anticipating potential problems and developing preventative measures∙Making an important decision with limited facts and information∙Making a quick decision during the absence of a supervisor∙Making an unpopular decision∙Adapting to a difficult situation∙Being tolerant of a different opinion∙Using your political savvy to promote a program or idea that you really believed in ∙Dealing with an upset client∙Delegating a project effectively∙Explaining complex information to a client, colleague, or peer∙Surmounting a major obstacle∙Prioritizing the elements of a complicated projectBy analyzing the questions asked of you, you will discover further details about the position. What emphasis does the interviewer seem to be placing on which skills, knowledge, personality traits, and attitudes? That insight can help you tailor your answers more easily to the employer’s position.W5 modelThe "W5 model" is a useful method for answering a behaviour-based question. The answer should take approximately ninety seconds because that's the typical attention span.For example, in response to the query "What experience do you have organizing projects?" you determine that the qualification being evaluated is organizational skills. Yourskill/knowledge/ability statement could be, "I have developed excellent organizational skills by working on two major projects. The one I would like to tell you about ended successfully six months ago." Every statement you make must be true! Don’t lie or embellish. Ideally, the illustration you choose to confirm your statement should be a project that required similar competency to the typical project the prospective employer wants you to organize. If you do not have a similar experience to relate, try to choose a relevant story from your academic, extracurricular or volunteer activities. Describe the what, who, when, where, why, and how, and talk about the successful outcome or what you learned from the experience. As you tell the story, the employer can see or live through the action with you. Choose words that will help the employer visualize you in the experience (e.g., "It was five minutes before closing on the busiest night of the year and the power went out...". Whenever possible, include positive feedback from supervisors, colleagues, professors, and others to reinforce your accomplishment. Humour can also be an effective tool, if used appropriately, because it helps the interviewer remember you.The next step is the one that most candidates forget. Tell the interviewer what specific benefits or competitive advantage you can bring to the position because of the experience you have just described. For example, "As part of the team being formed, I would be able to coordinate...." Avoid generic statements such as, "All organizations need people with leadership ability."Situational/hypothetical questionsAn interviewer will use situational/hypothetical questions to establish how you would react to and handle real-life situations on the job. For situational/hypothetical questions, candidates must have a good understanding of the job and its requirements. Here are some examples of this type of question:∙If you had met your project deadlines and your direct supervisor was unavailable, describe how you would remain busy∙You are the manager of a small software testing team, and one individual is continually late for work and taking extended breaks. How would you approach theissue?∙During construction, a contractor unexpectedly finds a very large object in one of the trenches where he is about to dig. He requests that you tell him how to proceed.How would you deal with this situation?∙You plan a workshop to teach newcomers to Canada how to use word-processing software. Unfortunately, only four people have registered and you are required tohave a class of ten. You really feel that the training is important but are worriedabout the financial consequences. It is five days before the class is scheduledto begin. What do you do?∙You have a conflict with someone who is senior to you and is not your supervisor.Describe how you would handle itSkill-testing questionsPotential employers often require proof that you have the practical skills and savvy to successfully do the job. Skill-testing questions can be hands-on (e.g., programming on a computer, solving a complex math problem, etc. and are more common in technical,scientific, and industrial/manufacturing fields. The following are examples of skill-testing questions:∙What is the difference between server-side and client-side scripting?∙Provide a brief description of a diode∙Explain the theory of elasticity∙What is a comma splice?If you know the answer, great! If not, don't fake it. Instead, indicate your interest and desire to learn. If possible, indicate something else that may compensate for this lack of knowledge (e.g., "I'm not familiar with that programming language but I do have experience with..."Problem-solving questionsWhen answering problem-solving questions, you want to demonstrate your abilitiesto process information quickly, think logically, and problem solve creatively. Employers place emphasis on the thought process rather than on the conclusion. Examples of problem-solving questions include the following:∙Why is a manhole cover round?∙How many automobiles are there in Toronto?∙Estimate the size of the DVD rental market in Tokyo, Japan∙How would you project the future rate of PC game purchases in Canada?∙Describe how you would extract caffeine from coffee beansThe key is not to worry about getting the "right" answer but, rather, to demonstrate your logical thought process in solving the problem. The following five-step process is appropriate for handling most problem-solving questions:1.Listen carefully to what is being asked2.Ask clarifying questions to determine exactly what the interviewer is looking for3.Respond by first explaining how you’d gather the data necessary to make aninformed decision4.Discuss how you’d use that data to generate opt ions5.Based on the data you’ve gathered, the available options, and your understanding ofthe position, explain how you’d make an appropriate decision or recommendationKeep in mind, there is no right answer, only your answer.Case InterviewsCase interviews are used primarily by consulting firms and investment banking companies as part of their interview process to determine if a candidate has the qualifications to succeed. Case interviews are most similar to problem-solving questions as described in the previous section except you will be given many types of case interview questions. There are many resources available on the internet to help you understand and practise the "case interview" approach.Please refer to the Career Development eManual (cdm.uwaterloo.ca, Marketing yourself, "Interview Skills" section to view three videos on the purpose of case interviews, an example, and case interview tips.Classic questionsIn addition to asking the other types of questions mentioned, many employers rely on a series of standard questions, and you should prepare for them:∙Tell me about yourself∙What are your short-term goals? What about in two and five years? How are you preparing to achieve them?∙What is your vision/mission statement?∙What do you think you will be looking for in the job following this position?∙Why do you feel you will be successful in this work?∙What other types of work are you looking for in addition to this role?∙What supervisory or leadership roles have you had?∙For you, what are some advantages and disadvantages of working in a team environment?∙What have been your most satisfying/disappointing experiences?∙What did you like/dislike about your last job?∙What motivates you to do a good job?∙What are your strengths/weaknesses?∙What kinds of problems do you handle best?∙How do you reduce stress and try to achieve balance in your life?∙How did you handle a request to do something contrary to your moral code or business ethics?∙What was the result the last time you tried to sell your idea to others?∙Why did you apply to our organization and what do you know about us?∙What do you think are advantages/disadvantages of joining our organization?∙What is the most important thing you are looking for in an employer?∙What were some of the common characteristics of your past supervisors?∙What characteristics do you think a person needs to work effectively in our company/department?∙What courses did you like best/least? Why?∙What did you learn or gain from your part-time/summer/co-op/internship experiences?∙What are your plans for further studies?∙Why are your grades low?∙How do you spend your spare time?∙If I asked your friends to describe you, what would they say?∙What frustrates you the most?∙When did you last have a disagreement with someone at work, and what was the outcome?∙What could you do to increase your effectiveness?∙What was the toughest decision you have had to make in the last year? Why was it difficult?∙Why haven’t you found a job yet?∙How will you be successful in the job, given your lack of experience in ______ (e.g., sales, fundraising, bookkeeping?∙Why should I hire you?While responding to questions, use to your advantage information that the employer volunteers about the position and organization. Listen for verbal cues and hints (e.g., what is said, how it is said and customize your responses accordingly, but be honest. For example, if you are excellent at multi-tasking and skilled at meeting tight deadlines, share this information if the interviewer just stated that the work environment is very fast paced. Furthermore, listen carefully to the question and how it is phrased. If it can be interpreted in more than one way, and if you are unsure what the interviewer really wants to discuss, ask for clarification.PAWS modelThe "PAWS" model is a useful method for answering classic questions such as "Tell me about yourself." The answer should take approximately ninety seconds because that's the typical attention span.When an employer asks this question, the employer is looking for those aspects of your life that are relevant to the job, such as how you became interested in the field, related experience, courses taken, etc. The "PAWS" acronym stands for Profile, Academic, Work, and Skills. Include all or as many of the four (in any order to reinforce your fit for the job. As with any interview response, limit your answer to a maximum of ninety seconds.Here are some examples of what to discuss in each of the four areas:P rofile: Mention how you became interested in this field and perhaps point out anyrelevant community involvement, extracurricular activities, memberships, and personal interests that further demonstrate your commitment to the fieldA cademic: Talk about your educational background(degrees/diplomas/certificationsand other related training and professional development initiatives/courses that you participated inW ork: Highlight paid or unpaid experience related to the jobS kills: Refer to specific technical skills that relate to the position or field (e.g.,programming C++, knowledge of GIS and relevant transferable skills (e.g., timemanagement, problem-solving skillsTricky situationsAwkward situations may occur during an interview, and it is up to you to be preparedto handle confidently whatever happens. To increase your confidence and prepare foran interview, practise interviewing. Check for quality of information in your answers, and the positive, non-verbal reinforcement of your words. By practising responses out loud, you can hear your answers and assess their effectiveness. But don't practise so much that you lose your spontaneity and your answers sound rehearsed.The key to tricky situations is to remember that barriers to employment can often be overcome by focusing on the positive. Circumstances that you may find problematic are:SalaryIf applying for short-term work (e.g., co-op or summer, you will likely have only one interview, so it is acceptable to discuss salary. If you need to know the salary and it has not been discussed, ask about it as your final question.Employers hiring full-time or contract staff may inquire about salary during a first interview to see if your expectations are compatible with what they are offering and to see how much value you place on your experience, skills, and educational background. Always try to defer the subject until you have been offered the job, but if the employer insists, offer a salary range that you know is realistic based on your research.SilenceIf you answer a question and there is no prompt response or follow-up question, what do you do? Try to remain calm and collected. Silence may not be a negative sign; the employer could be taking time to process and record your answer and/or beconsidering the next question. A few employers create periods of silence during an interview to see how candidates handle stressful and awkward situations.In response to uncomfortable silence, ask the interviewers if they require any further details regarding your last response, shifting the responsibility to them. Resist the temptation to ramble because you may provide irrelevant information that may hurt your chances of being offered the job.Note-takingAlthough the interviewer will likely take notes, generally you should not. If you have your head down writing, the conversation will be uncomfortable and unengaging because of your lack of eye contact and inability to show enthusiasm.Making brief notes is acceptable when you need to record information that may be easily forgotten, such as a key word, phone number, or contact information. If you fear you may not recall other pertinent details, document the information immediately after the interview. Being stumpedYou may have difficulty communicating your thoughts clearly and concisely, especially when you are not sure how to respond to a question. The key is to remain calm and positive, focus on the question, and continue to remind yourself that you are doing well. You may request clarification if you are not sure what the interviewer is asking or pause and politely ask for a few moments to consider your response; however, don't take too much time because employers want to see that you can think well under pressure.After a brief pause, if you still cannot respond to the interviewer's question, you may ask to defer your answer to the end of the interview. The risk is that interviews usually follow a certain structure and the question might be missed entirely, leaving the interviewer with an unanswered question. Of course, if you’re stumped because yousimply do not know the answer, be honest with the interviewer in a positive and professional manner.When asked a question about a skill that you don't have, demonstrate that you havethe transferable skills necessary to succeed in the position. For example, "I have excellentcomputer skills but I do not have knowledge of that specific software. However, I did learn FrontPage, a similar program, on my own and quickly applied the concepts by independently creating a website for a project that received a grade of 90%."Negative questionsInterviewers will often ask negatively phrased questions to assess your perceived weaknesses and strengths. The following are a few examples:∙What are your weaknesses as an employee?∙Recall a time from your work experience when you made a bad decision or mistake.How did you get beyond it?∙Give me an example of a time you did not meet a project deadline. How did you handle the situation?Be honest and discuss a real work-related weakness or past event that would not negatively impact performance for the job you are applying for. Avoid the popular advice to turn a weakness into a strength (e.g., "I'm a perfectionist..." because this kind ofresponse is unconvincing and over used. Be sure to end your "weakness" response on a positive note by indicating what steps you are taking to overcome the weakness.It is important to be as positive as possible, even when answering a negatively framed question, and to keep your answer short.Many short-term jobs and/or gaps in employment historyIt is becoming more common to work for shorter periods for a variety of employers, so employers may not place as much emphasis on dates worked as they might have in the past. However, if asked, be prepared to provide reasons that the employer will understand for your frequent job changes or gaps in employment history.Gaps in your employment history can occur for many reasons, some within and some beyond your control: short-term positions, lay-offs, health or personal concerns, raising a family, extensive travelling, completing a degree, unemployment, or time for career planning. In creating a targeted résumé, you may also have chosen to omit some experiences.Although you should truthfully explain in a few words the reasons for your job changes or gaps in employment, focus on what you did during the gaps that was related to the position.Having never worked or no recent work experienceTell the interviewer about any relevant courses/workshops, volunteer/internship experiences, and/or extracurricular activities. Indicate if you have researched and joined associations/societies in your field to learn and/or stay knowledgeable about industry trends and connect with other professionals. Convey your interest in the position and indicate that you look forward to a long-term association with the company.Being over/under qualifiedAlthough you may be concerned about your qualifications, the interviewer liked something about your résumé or you wouldn’t have been offered an interview! Counter theinterviewer's fear that you may not be suitable by emphasizing your positive traits and describing how your experience, education, and skills will help you succeed in the position. Demonstrate to the employer your commitment by describing how the position aligns with your career goals and how your decision to apply for the position was carefully planned. Low marksLow marks can stem from a lack of commitment (e.g., skipping classes, excessive socializing, from enrollment in an unsuitable program, or from dealing with traumatic events (e.g., death/sickness in the family, personal health issue/injury. In any case, explain briefly and honestly what happened and describe what steps you have taken to remedy the situation so that it is no longer an issue: “I know my grades were less than stellar during my third year, but I really improved this term because I attended a series of study skill workshops, and they made a huge impact. I now know how to manage my time successfully, and I’m confident that I will perform well in this position.”Interview talkerIt is a pleasure to be interviewed by someone who is enthusiastic about the company and the available position, but it is not desirable if you aren’t able to market yourself because the interviewer monopolizes the discussion. Tactfully break into the conversation to help keep the interview focused on the subject you know best: you! You might s ay, “I had a similar experience…” or “It’s interesting that you say that because I am also skilled in…”Is your body or verbal language contributing to the problem? Without being rude, offer less acknowledgement (e.g., nodding, "that's interesting," "really?". If you are not given adequate time to market your qualifications and the interview is drawing to a close,request a few moments to summarize your qualifications for the position, highlighting key points you want to discuss. Or summarize when asked "Do you have any questions?" or "Do you have anything to add?"AgeismAn interviewer can never ask how old an applicant is, and you should raise the topic ofage only if you think that age will be a barrier in the hiring process. Whether you feel you are younger or older than the norm for the job you are applying to, you want to present yourself in the most positive light. Redirect the employer's focus from your age to your qualifications. Stress how your age is an asset. How is your life experience of benefit? Can your energy and enthusiasm compensate for a perceived lack of experience?Disclosure of disabilityPeople with physical, sensory, or learning disabilities, or chronic medical conditions are advised, like all job seekers, to focus on their abilities and interests when choosing a career. During the self-assessment process and later during interviews, it is important to be upfront and honest about your situation if your disability may present a performance barrier or if you need to request accommodation or assistive devices. If you determine that your disability does not pose any risk to you and to fellow workers, you may choose to disclose your disability once a job offer is formally presented. It is not necessary to disclose your disability in your résumé or cover letter, although you may prefer to do so if the companyyou are applying to has a specific policy to hire people with disabilities or if you are applying to an agency that deals with persons with disabilities.。
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34招成功面试术（英汉）（英语学习）第1招妥善安排会面的约定-I’d like to make an appointment with Mr.Lee.当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。
出国以前再以Telex或电话向对方确认访问的日期和目的。
如果是临时决定的拜访，也要通过对方的秘书安排，告诉她：“I’d like to make an appointment with Mr.Lee.”（我想和李先生约见一次。
）让对方对你的造访有所准备，才会有心情和你洽谈。
第2招向沟通对手表示善意与欢迎——I will arrange everything.如果沟通是由你发起，提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。
尤其是当你的沟通对手是远道而来的，你热心地告知他：“I will arrange everything.” （我会安排一切。
）不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下，专心与你进行沟通。
第3招沟通进行中应避免干扰-No interruptions during the meeting！如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰。
因为过份的干扰会影响沟通的意愿和热忱。
第4招遵守礼仪——Behave yourself！沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态，这样可以增加人们对你的好感，提高你的沟通效率。
此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。
第5招适时承认自己的过失——It’s my fault.如果你明显地犯了错，并且对别人造成或大或小的伤害，一句充满歉意的“I’m sorry. It’s my fault.”（对不起，是我的错。
）通常能够获得对方的原谅。
就算他实在很懊恼，至少也能稍微缓和一下情绪。
做无谓的辩解，只能火上加油，扩大事端。
第6招抱怨不是无理取闹-I have a complaint to make.以激愤的语气向人抱怨某事，很可能令人心生反感，而使结果适得其反。
服务员上错了菜，旅馆女服务员忘了整理你的房间，送来的货物根本不是你订单上所指明的东西等情况，着实令人懊恼。
但是生气并不能解决问题，不如心平气和而语气坚定地告诉对方“I have a complaint to make.”（我有怨言。
）然后告诉他所发生的事。
第7招资料须充实完备-We have a pamphlet in English.具体的物品通常比口头描述更有说服力。
当客户听到你说“We have a pamphlet in English.”（我们有英文的小册子。
）或“Please take this as a sample”（请将这个拿去当样品。
）时，一定会兴趣大增，进而问你许多和产品有关的问题。
如果你平时资料搜集得全面，便能有问必答。
这在商务沟通上是非常有利的。
第8招缓和紧张的气氛——How abouta break？当会议因冗长而陷于沉闷、紧张的气氛时，做无意义的僵持是无法获得令人满意的结果的。
如果能在不打断对方的情形下提出“How about a break？”（休息一下如何？）对方必能欣然接受，紧张的气氛也立刻得以经解。
当你们再回到会议桌时，也能以清晰的思路继续沟通。
第9招做个周到的主人-You can use our office equipment if necessary.如果沟通是在你的公司进行，除了应向沟通对手提供舒适的场所以外，更应该尽量配合对手，向他提供有助于沟通进行的服务与设备。
例如，大大方方地告诉他“ You can use our office equipment if necessary.”（如果必要的话，您可以使用我们的办公室设备。
）协助对手对沟通内容做正确的衡量，其结果可能也是对己方极为有利的。
第10招询问对方的意见-What is your opinion？每个人都希望自己的意见受到重视。
当你和他人进行沟通时，除了说出自己的想法以外，随时可加上一句“What is your opinion？”（你的意见是？）或“ I’d like to hear your ideas about the problem.”（我想听听你对这个问题的看法。
）不但让对方感觉受到重视，更能使你们因思想的交流而逐渐达成协议。
第11招清楚地说出自己的想法与决定-I think I should call a lawyer.如果在沟通场合中，你无法详实地说出心中的意念，不仅会使对方听得满头雾水，说不定还会让对方认为你对实际情形根本不了解，而失去和你沟通的兴致。
试想假如你在向警察描述车祸的发生时，不能提醒他“Ihad theright-of-way.”（我有优先行驶权。
）或没告诉他“ I think I should call a lawyer.”（我想我该叫个律师。
）你也许因此而吃了大亏。
还有很多情况是特别需要提供详实资料的，例如：向医生叙述你的病痛，告诉理发师你所要的发型，向客户讲解产品的特性等。
平常多注意英美人士对这类场合的应对，您这方面的英语一定会大有进步！第12招找出问题症结——What seems to be the trouble？任何一个冲突或误解的产生，都有潜在原因。
为什么你的老客户这回不向你的公司订货？为什么对方不能达到你的要求？这种情况发生时，要立刻积极地探索原因。
向对方探询“What seems to be the troubte？”（有什么困难吗？）或问一句“Is there something that needs our attention？” 有什么需要我们注意的吗？）都能表示你对事情的关切。
知道问题的症结，才有办法进行沟通。
第13招要有解决问题的诚意-Please tell me about it.当客户向你提出抱怨时，你应该做的事是设法安抚他。
最好的办法就是对他提出的抱怨表示关切与解决的诚意。
你的一句“Please tell me about it”（请告诉我这件事的情况。
）或“I’m sorry for my error and assure you I will take great c are in performing the work”（我为我的错误感到抱歉，并向您保证，我会尽全力处理此事。
）令对方觉得你有责任感，也会恢复对你的信任。
第14招适时提出建议——We＇ll send you a replacement right away.当损失已经造成时，适时地提出补救方法，往往能使沟通免于陷入僵局，甚至于得以圆满地达成协议。
例如：你运送到客户手上的货物，的确不是订单上所标明的，而你又能立即向他保证“We＇ll send you a replace ment right away.” （我们会立即寄给您一批替换品。
）或者告诉他“We can adjust the price for you if you keep the material.”（如果您留下这批材料，我们可以为您调整价格。
）那么，客户心中的忧虑必定立刻减半，而愿意考虑您的提议。
第15招随时确认重要的细节-Is this waht we decided？商务洽谈中，一牵扯到金额、交货条件和日期时，除了洽谈当时要用口头复述加以确认外，合约拟好后，更要详细地过目一遍。
一旦发现疑点，应立刻询问对方“Is this what we decided？”（这是我们说定的吗？）合约内容真的错得离谱，就应告诉对方“I＇ll have to return this contract to you unsigned.”（我得将这份合约退还给你，不能签名。
）以示抗议。
任何合约上的问题，宁可罗嗦一点，也决不可含糊。
第16招听不懂对方所说的话时，务必请他重复-Would you mind repeating it？英语不是我们的母语，听不懂是很自然的。
听不懂又装懂，那才是有害的。
其实请人家重复或再讲清楚一点并不难，你只要说“Would you mind repeating it？”（您介意再讲一遍吗？），相信对方不但会再说一遍，而且连速度都会放慢些。
如果你还是没听懂，那么仍然要用这个老方法：“Could you explain it more precisely？”（您能解释得更明白一点吗？）第17招使谈判对手作肯定答复的问题-Is it important that …？连续发问沟通对手给予肯定答复的问题，最后引导他对你的主要建议也作有定的答复，是绝对须要花费一番心思的。
通常沟通对手只对自己有利的问题，才会痛快地回答“Yes”。
因此，在沟通场合开始前，不妨先细心地想一下，你所希望对方接受的条件，对他有什么好处，试着以“Is it important that …？”（…是不是对您很重要？）或“Is it helpful if …？”（如果…是不是对你有帮助？）未获得他的肯定，那么要使你的建议通过也不难了。
第18招做适当的让步-The best compromise we can m aks is……沟通双方的互相让步，最常见的例子就是讨价还价。
买方希望卖方减价一百五十元，而卖方只想减价五十元，双方一阵讨价还价之后，最后减了一百元。
不论你的对手是如何的咄咄逼人，你总得做一个最后的让步：“The best compromise we can make is … ”（我们所能做的最好的折衷办法是…）或是“ This is the lowest possible price.”（这是最低的可能价格了。
）然后坚定不移，否则如果让步得太过，你可就要有所损失了。
第19招不要仓促地做决定-Please let me think it over.在商场上讲求信用，一旦允诺人家的事情，要再反悔，会令人产生不良印象。
因此，在下决定之前，务必要经过深思熟虑。
如果你正在和客户商谈一件无法遂下决定的事时，不妨请他给你一点时间“Please let me think it over.”（请让我考虑一下。
）或“ Would it be all right to give you an answer tomorrow？”（明天再答复您行吗？）切记，仓促地下决定往往招致严重的后果！第20招说“不”的技巧——No，but …在商务沟通上，该拒绝时，就应该斩钉截铁地说“No.”拐弯抹角地用“That＇s difficult”（那很困难。
）或“Yes，but……”（好是好，可是…）来搪塞，会令对方觉得你答应得不够干脆，而不是在委婉地拒绝。
如果你说“No，but…”对方便清楚地知道你是拒绝了，但似乎还可以谈谈。