Business Customer Information Change Application Form 商业客户信息

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银行账户管理流程风险点

银行账户管理流程风险点1.客户账户信息可能被泄露，导致资金安全风险。

Customer account information may be leaked, leading to the risk of fund safety.2.存款或取款操作可能被系统错误处理，导致资金流失。

Deposits or withdrawals may be mishandled by the system, leading to loss of funds.3.员工可能利用职务之便，擅自操作客户账户。

Employees may misuse their positions to unauthorized transactions on customer accounts.4.网络攻击可能导致账户信息被盗取。

Cyber attacks may lead to the theft of account information.5.客户可能遭受诈骗，导致资金损失。

Customers may fall victim to fraud, resulting infinancial loss.6.客户访问银行网站时可能遭受恶意软件攻击。

Customers may be targeted by malicious software attacks when accessing the bank's website.7.个人身份信息可能被盗用，导致账户被冒用。

Personal identity information may be stolen, leading to identity theft of the account.8.银行系统故障可能导致客户账户数据丢失。

Bank system failures may lead to loss of customer account data.9.客户可能因账户管理不善而产生风险。

管理信息系统(第9版)精要版原书英文版题库答案第2章

Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 2 Global E-Business and Collaboration1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSEDiff: 1 Page Ref: 44-45AACSB: Reflective ThinkingCASE: Comprehension2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize, differentiate3) Transaction processing systems are most commonly encountered at the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension4) TPS help managers monitor the firm's relations with the external environment.Answer: TRUEDiff: 3 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension5) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of categorize6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension7) Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TRUEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension8) Management information systems primarily support nonroutine decision making. Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension9) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension10) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension12) Decision-support systems often use information from external sources.Answer: TRUEDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension13) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension14) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension15) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension16) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension17) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of compare18) Knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.Answer: FALSEDiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension19) Cell phones are one of the tools firms use to support teamwork and collaboration. Answer: TRUEDiff: 1 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension20) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:A) its environment.B) manufacturing and production.C) sales and marketing.D) invoices and payments.Answer: DDiff: 2 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension21) Promoting the organization's products or services is a responsibility of the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension22) Checking for product quality is an activity associated with the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension23) Which of the following is a cross-functional business process?A) Hiring an employeeB) Identifying a customerC) Fulfilling a customer orderD) Creating an invoiceAnswer: CDiff: 2 Page Ref: 44AACSB: Reflective ThinkingCASE: Comprehension24) Employees that assist with paperwork at all levels of the firm are called:A) data workers.B) knowledge workers.C) operational management.D) service workers.Answer: ADiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension25) The three principal levels of hierarchies within a business organization are:A) management, knowledge workers, and service workers.B) senior management, middle management, and operational management.C) management, data workers, and operational management.D) senior management, operational management, and workers.Answer: BDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension26) Key forces in a business's immediate environment include:A) regulations.B) technology.C) economy.D) politics.Answer: ADiff: 3 Page Ref: 45-46AACSB: Reflective ThinkingCASE: Comprehension27) Engineers and architects are examples of:A) senior management.B) production workers.C) knowledge workers.D) middle management.Answer: CDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension28) Which of the following is an example of a key force in a firm's broader, less immediate environment?A) stockholdersB) regulationsC) shipping firmsD) economic trendsAnswer: DDiff: 3 Page Ref: 46AACSB: Reflective ThinkingCASE: Comprehension29) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):A) executive support system.B) management-level system.C) decision support system.D) transaction-processing system.Answer: DDiff: 1 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension30) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise31) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:A) knowledge management systems.B) transaction support systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 48AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) senior managementD) middle management functions.Answer: DDiff: 1 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension33) These systems are designed to summarize and report on the company's basic operations.A) Management information systemsB) Decision-support systemsC) Executive information systemsD) Transaction processing systemsAnswer: ADiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension34) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.A) Management information systemsB) Transaction processing systemsC) Executive support systemsD) Decision-support systemsAnswer: DDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension35) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise36) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.A) Management information systemsB) Transaction processing systemsC) Decision-support systemsD) Knowledge management systemsAnswer: CDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension37) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2 Page Ref: 49-50AACSB: Analytic SkillsCASE: Analysis in terms of categorize38) Decision-support systems are also referred to as:A) business information systems.B) business intelligence systems.C) executive support systems.D) business model systems.Answer: BDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension39) Executive support systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension40) ESS are specifically designed to serve the ________ level of the organization.A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension41) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 2 Page Ref: 51AACSB: Analytic SkillsCASE: Analysis in terms of categorize42) ________ systems often deliver information to senior executives through a portal.A) Transaction processingB) Executive supportC) Management informationD) Decision-supportAnswer: BDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension43) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?A) TPSB) KWSC) MISD) DSSAnswer: ADiff: 3 Page Ref: 52AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) These systems are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRMD) Enterprise applicationsAnswer: DDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.A) transaction processing systemB) enterprise systemC) automatic reporting systemD) management information systemAnswer: BDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension46) What is the most important benefit of an enterprise application?A) Enabling speed of communicating.B) Enabling business functions and departments to share information.C) Enabling a company to work collaboratively with customers and suppliers.D) Enabling cost-effective, e-business processes.Answer: BDiff: 3 Page Ref: 53-54AACSB: Analytic SkillsCASE: Evaluation in terms of appraise, evaluate47) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 1 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.A) CRMB) MISC) ESSD) CPSAnswer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension49) Which type of information system would an intranet be most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together50) Which of the following types of system could be used to enable different firms to work collaboratively on a product?A) intranetB) extranetC) KMSD) CRMAnswer: BDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of appraise51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) Enterprise systemC) ExtranetD) IntranetAnswer: CDiff: 2 Page Ref: 55AACSB: Reflective ThinkingCASE: Evaluation in terms of assess, choose52) Buying or selling goods over the Internet is called:A) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:A) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?A) A wikiB) An extranet with KMS capabilitiesC) A TPS with KMS capabilitiesD) An ESS with collaboration capabilitiesAnswer: BDiff: 3 Page Ref: 54-65AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together55) Interaction jobs are those jobs which:A) are in the service sector and require close coordination, and collaboration.B) involve knowledge that can't be put into an information system.C) are performed typically by operational-level employees.D) require intense levels of interaction with clients.Answer: ADiff: 2 Page Ref: 57AACSB: Reflective ThinkingCASE: Comprehension56) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) Video conferencing system, for improving collaborationAnswer: ADiff: 3 Page Ref: 55-61AACSB: Reflective ThinkingCASE: Synthesis in terms of bringing information together57) In a business environment, the focus of collaboration is to:A) accomplish the task at hand.B) provide a sense of community.C) foster better communication.D) prevent miscommunication.Answer: ADiff: 2 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension58) Which of the following statements is NOT true about collaboration in a business setting?A) Collaboration may be a short-lived activity, lasting just a few minutes.B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.D) The evidence of the business benefits of collaboration are largely anecdotal.Answer: BDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following tools is NOT one of the most important 15 types of collaboration software tools?A) screen sharingB) video streamingC) video conferencingD) e-mail and instant messagingAnswer: BDiff: 2 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension60) A wiki is a type of:A) social networking site.B) blogging.C) video conferencing.D) Web site designed for collaborative writing and editing.Answer: DDiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension61) Second Life is an example of a:A) virtual world.B) wiki.C) social networking site.D) mind mapping tool.Answer: ADiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension62) The most widely used collaboration software tool used by very large firms is:A) Lotus Notes.B) Microsoft SharePoint.C) Google Apps.D) Onehub.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: Comprehension63) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?A) cost/use matrixB) task/time matrixC) space/cost matrixD) time/space matrixAnswer: DDiff: 2 Page Ref: 67AACSB: Reflective ThinkingCASE: Comprehension64) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?A) blogB) team roomC) electronic meeting softwareD) group calendarAnswer: CDiff: 2 Page Ref: 67AACSB: Analytic SkillsCASE: Analysis in terms of compare65) The ________ is responsible for ensuring that the company complies with existing data privacy laws.A) CPOB) CKOC) CIOD) CIPAnswer: ADiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension66) The principal liaison between the information systems groups and the rest of the organization is a(n):A) programmer.B) information systems manager.C) systems analyst.D) CIO.Answer: CDiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension67) A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CITAnswer: CDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension68) Development and support services for a firm's business systems are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: CDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension69) Policies that determine which information technology will be used, when, and how are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: DDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension70) A(n) ________ is a set of logically related activities for accomplishing a specific business result.Answer: business processDiff: 1 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension71) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. Answer: environmentDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension72) The ________ function is responsible for attracting, developing, and maintaining the firm's workforce.Answer: human resourcesDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension73) Managers need ________ systems to monitor the status of internal operations and the firm's relations with the external environment.Answer: transaction processingDiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is used by middle management to support nonroutine decision making. Answer: decision-support system/DSSDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension75) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.Answer: EnterpriseDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension76) Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.Answer: interorganizationalDiff: 3 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension77) ________ are highly trained technical specialists who write the software instructions for computers.Answer: ProgrammersDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension78) ________ are representatives of departments outside of the information systems group for whom applications are developed.Answer: End usersDiff: 2 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension79) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.Answer: TelepresenceDiff: 3 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension80) Identify the different types of systems used for the different levels of management in a business.Answer: The types of information systems used for different levels of management are transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business. They are used by operational managers to manage day-to-day operations. MIS summarize and report on the c ompany’s basic operations using data supplied by TPS. They provide middle managers with reports on the organization’s current performance and are not highly analytical. DSS also support middle management decisions when these decisions are unique, rapidly changing, and not specified easily in advance. They use advanced analytical models and data analysis capabilities and often draw on information from external as well as internal sources. ESS support senior management by providing data of greatest importance to senior management decision makers. ESS provide a generalized computing and communications capacity that can be applied to a changing array of problems. ESS present graphs and data from many sources through an interface that is easy for senior managers to use, often a portal.Diff: 1 Page Ref: 47-51AACSB: Reflective ThinkingCASE: Synthesis in terms of generalize81) In your opinion, what are at least three factors that contribute to the difficulty of integrating systems for different organizational levels and functions within an organization? Support your answer.Answer: An example answer is: Three factors that can contribute include different computing environments; different data kept; and employee resistance. Different computing environments can make it difficult in terms of programming to connect the systems together. If the systems have kept different types of data and different records, this may also be a hindrance. For example, if some elements in a database are recorded differently, such as a customer ID not being the same in one area as another, this would make consistency a problem and may contribute to redundant information. There may also be resistance to adopting new, integrative systems that are more efficient because these may change business processes and the functions of employees. People working in an organization may not want to lose the responsibilities they have and the functions they understand.Diff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: Evaluation in terms of assess, compare82) Discuss at least three reasons why collaboration and teamwork are more important today than ever.Answer: Collaboration and teamwork are more important today than ever for a variety of reasons. For one, the nature of work has changed from factory manufacturing andpre-computer office work. Today, the kinds of jobs we have require much closer coordination and interaction among the parties involved in producing the service or product. Another reason is that the organization of work has changed. For most of the industrial age, work was organized in a hierarchical fashion. Orders came down the hierarchy, and responses moved back up the hierarchy. Today, work is organized into groups and teams, who are expected to develop their own methods for accomplishing the task. Senior managers observe and measure results, but are much less likely to issue detailed orders or operating procedures. Another reason is the need to manage work from global locations: The work of the firm has changed from a single location to multiple locations - offices throughout a region, a nation, or even around the globe. Global competition also places a premium on innovation. Innovation is a group and social process, and most innovations derive from collaboration among individuals in a lab, a business, or government agencies. Strong collaborative practices and technologies are believed to increase the rate and quality of innovation. Overall, most research on collaboration supports the notion that diverse teams produce better outputs, faster, than individuals working on their own.Diff: 2 Page Ref: 57-58AACSB: Analytic SkillsCASE: Synthesis in terms of propose83) Identify and describe at least four business benefits of collaboration? Which do you feel is the most important and why?Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;(4) customer service; and (5) financial performance. Collaboration helps productivity because people working together on a task can complete the task more quickly. It helps quality because people working together will be more able to correct each other's mistakes. It helps innovation because people working in groups come up with more ideas than those working in isolation. It helps customer service because teams can solve customer complaints more quickly together rather than working in isolation. And as a result of all of these benefits, collaboration helps finance, because collaborative firms have superior sales, sales growth, and financial performance. Student evaluations will vary: for example, the most important of the benefits might be: innovation, because new products, services, and means of production are at the heart of being able to outperform your competitors.Diff: 2 Page Ref: 58-59AACSB: Analytic SkillsCASE: Evaluation in terms of compare, assess。

技术开发合同英文示范文本

技术开发合同英文示范文本TECHNOLOGY DEVELOPMENT CONTRACT.I. Parties to the Contract.Party A (the Entrusting Party):Full name: [Party A's full name]Address: [Party A's address]Contact person: [Contact person's name]Contact number: [Phone number]Email: [Email address]Party B (the Developer):Full name: [Party B's full name]Address: [Party B's address]Contact person: [Contact person's name]Contact number: [Phone number]Email: [Email address]II. Background and Purpose of the Contract.Party A has certain technological needs and hopes to rely on Party B's professional technology development capabilities to achieve specific technological development goals. Party B is willing to use its owntechnical strength to undertake this technology development project for Party A.III. Subject Matter of the Technology Development.1. Project Name: [The specific name of the technology development project]2. Project Description:Party B will develop [describe the general function or product to be developed]. This will involve [mention key aspects such as algorithms, software features, or hardware design if applicable].The developed technology should meet the following requirements:[List specific requirements, e.g., performance standards, compatibility with certain systems, etc.][If there are any regulatory or industry specific compliance requirements, mention them here]IV. Development Plan and Schedule.1. Milestones and Deadlines.Milestone 1: Concept Design.Party B will complete the concept design of the technology within [number of days/weeks] from the effective date of this contract. This will include [describe what the concept design should cover, e.g., basic functionality layout, initial technology framework].Party A will review and provide feedback on the concept design within [number of days] after receiving it from Party B.Milestone 2: Prototype Development.Based on Party A's feedback, Party B will start the prototype development. The prototype should be completed within [number ofdays/weeks]. The prototype will be a basic working model that demonstrates the key functions of the final technology.Party A will test the prototype and provide test results and further improvement suggestions within [number of days] after receiving the prototype.Milestone 3: Final Development and Testing.Party B will use Party A's feedback to complete the final developmentof the technology within [number of days/weeks]. This includes optimizing the performance, fixing any bugs, and ensuring all requirements are met.Party B will conduct comprehensive testing, including [mention types of testing such as functionality testing, security testing, etc.]. The test report will be provided to Party A within [number of days] after the completion of testing.Milestone 4: Delivery.If the technology passes all tests and meets Party A's requirements, Party B will deliver the final technology to Party A within [number of days] after the test report is approved by Party A.2. Delays and Penalties.If Party B fails to meet any of the above mentioned milestones without justifiable reasons, Party B shall pay a penalty to Party A. The penalty amount for each day of delay is [specify the amount].However, if the delay is caused by Party A's failure to provide necessary information or feedback in a timely manner, the corresponding milestone deadline will be extended accordingly, and Party B will not be liable for the delay.V. Intellectual Property Rights.1. Ownership of Intellectual Property.The intellectual property rights of the technology developed under this contract, including but not limited to patents, copyrights, and trade secrets, shall belong to Party A.Party B shall transfer all relevant intellectual property rights to Party A upon the completion of the project and delivery of the technology.2. Use of Intellectual Property by Party B.Party B may use the technology developed under this contract only for the purpose of this project during the development process. After the completion of the project, Party B shall not use the technology without Party A's written permission.VI. Confidentiality.1. Confidential Information.Both parties shall keep confidential all information related to this technology development project, including but not limited to technical details, business plans, and customer information.2. Duration of Confidentiality.The confidentiality obligation shall start from the effective date of this contract and last for [number of years] after the completion of the project.3. Exceptions.The confidentiality obligation does not apply to information that is already publicly known at the time of disclosure, or becomes publicly known through no fault of the receiving party, or is required to be disclosed by law.VII. Consideration and Payment.1. Total Contract Price: The total price for this technology development project is [amount in currency].2. Payment Schedule.Initial Payment: Party A will pay an initial payment of [percentage of the total price] of the total contract price, which is [amount in currency], within [number of days] after the effective date of this contract. This payment is to cover Party B's initial costs such as research and design work.Milestone Payments:Upon the successful completion of Milestone 1 (Concept Design), Party A will pay [percentage of the total price] of the total contract price, which is [amount in currency].Upon the successful completion of Milestone 2 (Prototype Development), Party A will pay [percentage of the total price] of the total contract price, which is [amount in currency].Upon the successful completion of Milestone 3 (Final Development and Testing), Party A will pay [percentage of the total price] of the total contract price, which is [amount in currency].Final Payment: After Party B has delivered the final technology and Party A has accepted it, Party A will pay the remaining [percentage of the total price] of the total contract price, which is [amount in currency].3. Taxes.Each party shall be responsible for paying its own taxes in accordance with the applicable laws.VIII. Warranties and Representations.1. Party A's Warranties.Party A warrants that it has the legal right to enter into this contract and to request the development of the technology.Party A will provide Party B with all necessary information and assistance in a timely manner to ensure the smooth progress of the project.2. Party B's Warranties.Party B warrants that it has the necessary technical capabilities and resources to complete the technology development project.Party B will use its best efforts to develop the technology in accordance with the requirements and schedule specified in this contract.Party B warrants that the technology developed will not infringe on any third party intellectual property rights.IX. Termination of the Contract.1. By Mutual Agreement.The two parties may terminate this contract by mutual written agreement at any time.2. For Cause.If either party materially breaches this contract, the non breaching party may terminate the contract by giving written notice to the breaching party. In case of termination due to Party B's breach, Party B shall refund any payments already received from Party A and be liable for any losses caused to Party A. In case of termination due to Party A's breach, Party A shall pay Party B for the work completed up to the date of termination according to the proportion of the work completed.3. Consequences of Termination.Upon termination of the contract, both parties shall return or destroy any confidential information obtained from the other party in accordance with the confidentiality provisions of this contract.X. Dispute Resolution.1. Negotiation.In case of any disputes arising from this contract, the two parties shall first try to resolve the disputes through friendly negotiation.2. Arbitration or Litigation.If the negotiation fails, the parties may choose either arbitration or litigation. If they choose arbitration, the arbitration shall be conducted in accordance with the rules of [specify the arbitration institution]. Ifthey choose litigation, the lawsuit shall be filed in the court with jurisdiction over [specify the location].XI. Miscellaneous.1. Amendments and Supplements.Any amendments or supplements to this contract shall be made in writing and signed by both parties.2. Entire Agreement.This contract constitutes the entire agreement between the two parties regarding the technology development project and supersedes all prior agreements and understandings related to the same subject matter.3. Severability.If any provision of this contract is found to be invalid or unenforceable, the validity and enforceability of the other provisionsshall not in any way be affected.This contract is made in duplicate, with each party holding one copy. The contract shall come into effect on the date of signing by both parties.Party A (Signature and Seal): [Signature and company seal]Date: [Date]Party B (Signature and Seal): [Signature and company seal]Date: [Date]。

保护客户信息英文作文

保护客户信息英文作文1. Customer information is a valuable asset for any business. It is our responsibility to protect this information and ensure its confidentiality. We have implemented strict security measures to safeguard customer data from unauthorized access or disclosure. Rest assured, your personal information is in safe hands.2. Privacy is a top priority for us. We understand the importance of keeping your information private and will never share it with third parties without your consent. Your trust is important to us, and we strive to maintain the highest standards of privacy and data protection.3. Our systems are equipped with state-of-the-art encryption technology to protect your data from potential breaches. We constantly monitor and update our security measures to stay ahead of any emerging threats. Our dedicated team of experts works tirelessly to ensure that your information remains secure at all times.4. In the event of a data breach, we have a comprehensive incident response plan in place. Thisincludes notifying affected customers promptly and taking immediate steps to mitigate any potential harm. We understand the importance of transparency and will keep you informed throughout the process.5. We also provide options for you to control and manage your own data. You have the right to access, update, or delete your personal information as per your preferences. We believe in empowering our customers and giving them full control over their own data.6. Training and education are crucial in maintainingthe security of customer information. Our employees undergo regular training sessions to stay updated on the latest security practices and protocols. We also have strict policies in place to ensure compliance with data protection regulations.7. We value your feedback and encourage you to reportany suspicious activity or concerns regarding the security of your information. Our customer support team is available 24/7 to assist you and address any issues you may have.8. At the end of the day, protecting customer information is not just a legal obligation for us, but a moral responsibility. We are committed to maintaining the trust and confidence of our customers by ensuring the highest level of security for their personal data.。

商务英语与商务沟通管理考试选择题 61题

1题选择题部分1. What does the acronym "SWOT" stand for in a business context?A. Strengths, Weaknesses, Opportunities, ThreatsB. Strengths, Weaknesses, Observations, TrendsC. Strategies, Weaknesses, Opportunities, ThreatsD. Strengths, Workforce, Opportunities, Threats2. Which of the following is NOT a key component of effective business communication?A. ClarityB. BrevityC. ComplexityD. Courtesy3. In a business email, what is the purpose of a subject line?A. To provide a summary of the email contentB. To make the email look more professionalC. To include personal informationD. To make the email longer4. What is the primary goal of a business proposal?A. To entertain the readerB. To persuade the reader to take a specific actionC. To inform the reader about the companyD. To criticize competitors5. Which of the following is an example of a formal communication chann el in a business?A. Text messageB. Social media postC. Company newsletterD. Informal meeting6. What is the best way to handle a conflict in a business setting?A. Ignore itB. Address it directly and constructivelyC. Spread rumors about the conflictD. Avoid the person involved7. Which of the following is a characteristic of a successful business meeting?A. Lack of preparationB. Clear objectivesC. Excessive interruptionsD. Off-topic discussions8. What is the purpose of a business plan?A. To outline the company's future goals and strategiesB. To decorate the officeC. To keep personal notesD. To hide financial information9. Which of the following is an effective way to build rapport with cli ents?A. Being overly criticalB. Showing genuine interest in their needsC. Ignoring their feedbackD. Using technical jargon10. What is the main advantage of using visual aids in a business prese ntation?A. To make the presentation longerB. To enhance understanding and retentionC. To distract the audienceD. To show off technical skills11. Which of the following is a common barrier to effective business co mmunication?A. Clear and concise languageB. Cultural differencesC. Short messagesD. Simple vocabulary12. What is the role of a business analyst in a company?A. To provide entertainmentB. To analyze data and provide insightsC. To handle customer complaintsD. To manage social media accounts13. Which of the following is a key element of a successful negotiation?A. Being inflexibleB. Showing empathyC. Ignoring the other party's needsD. Using aggressive tactics14. What is the purpose of a business report?A. To provide detailed information and analysisB. To make the company look badC. To keep secretsD. To confuse the reader15. Which of the following is an example of an informal communication c hannel in a business?A. Company memoB. Formal meetingC. Water cooler talkD. Press release16. What is the best way to handle a difficult customer?A. Argue with themB. Listen actively and offer solutionsC. Ignore their concernsD. Complain about them to colleagues17. Which of the following is a characteristic of effective leadership?A. MicromanagementB. Empowerment of team membersC. Lack of visionD. Isolation18. What is the purpose of a SWOT analysis?A. To identify the company's strengths, weaknesses, opportunities, and threatsB. To make the company look perfectC. To hide problemsD. To focus only on strengths19. Which of the following is an effective way to manage time in a busi ness setting?A. ProcrastinationB. Prioritizing tasksC. Doing everything at onceD. Ignoring deadlines20. What is the main goal of a business strategy?A. To confuse competitorsB. To achieve long-term goalsC. To focus on short-term gainsD. To avoid change21. Which of the following is a common mistake in business writing?A. Using clear and concise languageB. Overusing technical jargonC. Being briefD. Using simple sentences22. What is the role of a business consultant?A. To provide expert advice and solutionsB. To complicate business processesC. To ignore client needsD. To take over the business23. Which of the following is a key element of a successful team?A. Lack of communicationB. Diverse skills and perspectivesC. Uniform thinkingD. Ignoring feedback24. What is the purpose of a business model?A. To describe how the company creates, delivers, and captures valu eB. To make the company look complexC. To hide profitsD. To avoid competition25. Which of the following is an effective way to handle stress in a bu siness setting?A. Ignoring itB. Taking breaks and practicing self-careC. Working longer hoursD. Blaming others26. What is the main advantage of using technology in business communic ation?A. To make communication slowerB. To enhance efficiency and reachC. To complicate messagesD. To avoid personal interaction27. Which of the following is a characteristic of a successful business partnership?A. Lack of trustB. Mutual respect and shared goalsC. One-sided benefitsD. Ignoring conflicts28. What is the purpose of a business case?A. To justify a decision or projectB. To make the company look badC. To hide financial informationD. To confuse stakeholders29. Which of the following is an effective way to build a brand?A. Inconsistency in messagingB. Consistent quality and customer serviceC. Ignoring customer feedbackD. Using negative advertising30. What is the main goal of a business development strategy?A. To maintain the status quoB. To grow and expand the businessC. To focus only on existing customersD. To avoid new challenges31. Which of the following is a common challenge in international busin ess communication?A. Lack of cultural awarenessB. Using simple languageC. Short messagesD. Clear objectives32. What is the role of a business coach?A. To complicate business processesB. To provide guidance and supportC. To take over the businessD. To ignore personal development33. Which of the following is a key element of a successful marketing c ampaign?A. Lack of researchB. Targeting the right audienceC. Ignoring market trendsD. Using outdated methods34. What is the purpose of a business budget?A. To spend without limitsB. To plan and control financial resourcesC. To hide expensesD. To confuse stakeholders35. Which of the following is an effective way to handle feedback in a business setting?A. Ignoring itB. Listening and making necessary changesC. Getting defensiveD. Blaming others36. What is the main advantage of a diversified business portfolio?A. To focus on one productB. To reduce risk and increase opportunitiesC. To complicate business operationsD. To avoid growth37. Which of the following is a characteristic of a successful business event?A. Lack of planningB. Clear objectives and engagementC. Ignoring attendee feedbackD. Off-topic discussions38. What is the purpose of a business continuity plan?A. To ignore potential disruptionsB. To ensure the business can continue operating during disruptionsC. To complicate emergency responsesD. To avoid planning39. Which of the following is an effective way to manage change in a bu siness?A. Ignoring itB. Communicating clearly and involving stakeholdersC. Resisting new ideasD. Blaming others40. What is the main goal of a business ethics policy?A. To complicate decision-makingB. To guide behavior and ensure compliance with laws and standardsC. To hide unethical practicesD. To avoid accountability41. Which of the following is a common mistake in business presentation s?A. Using clear and concise languageB. Overloading the audience with informationC. Being briefD. Using simple sentences42. What is the role of a business mentor?A. To complicate business processesB. To provide guidance and supportC. To take over the businessD. To ignore personal development43. Which of the following is a key element of a successful sales strat egy?A. Ignoring customer needsB. Focusing on value and benefitsC. Using aggressive tacticsD. Selling at any cost44. What is the purpose of a business risk assessment?A. To ignore potential risksB. To identify and mitigate risksC. To complicate decision-makingD. To avoid planning45. Which of the following is an effective way to build customer loyalt y?A. Ignoring customer feedbackB. Providing consistent quality and serviceC. Using negative advertisingD. Inconsistency in messaging46. What is the main advantage of a strong business network?A. To complicate business operationsB. To provide support and opportunitiesC. To isolate the businessD. To avoid collaboration47. Which of the following is a characteristic of a successful business negotiation?A. Lack of preparationB. Clear objectives and mutual benefitC. Ignoring the other party's needsD. Using aggressive tactics48. What is the purpose of a business exit strategy?A. To complicate the process of leaving the businessB. To plan for the future of the business when the owner leavesC. To avoid planningD. To hide financial information49. Which of the following is an effective way to handle competition ina business?A. Ignoring competitorsB. Analyzing competitors and finding ways to differentiateC. Using negative tacticsD. Copying competitors without innovation50. What is the main goal of a business sustainability plan?A. To focus only on profitsB. To balance economic, environmental, and social considerationsC. To complicate business operationsD. To avoid responsibility51. Which of the following is a common challenge in business leadership?A. Lack of visionB. Clear objectives and empowermentC. MicromanagementD. Isolation52. What is the role of a business strategist?A. To complicate business processesB. To develop and implement strategic plansC. To ignore market trendsD. To take over the business53. Which of the following is a key element of a successful business ac quisition?A. Ignoring due diligenceB. Thorough analysis and integration planningC. Using aggressive tacticsD. One-sided benefits54. What is the purpose of a business performance review?A. To ignore progress and challengesB. To evaluate and improve performanceC. To complicate decision-makingD. To avoid accountability55. Which of the following is an effective way to handle a crisis in a business?A. Ignoring itB. Communicating clearly and taking decisive actionC. Blaming othersD. Resisting change56. What is the main advantage of a strong business reputation?A. To complicate business operationsB. To attract customers and partnersC. To isolate the businessD. To avoid accountability57. Which of the following is a characteristic of a successful business innovation?A. Lack of researchB. Focusing on new ideas and improvementsC. Ignoring market trendsD. Using outdated methods58. What is the purpose of a business compliance audit?A. To ignore legal and regulatory requirementsB. To ensure the business adheres to laws and standardsC. To complicate business operationsD. To avoid accountability59. Which of the following is an effective way to manage a remote team?A. Ignoring communication needsB. Using technology to facilitate collaborationC. Isolating team membersD. Resisting change60. What is the main goal of a business social responsibility program?A. To focus only on profitsB. To contribute positively to society and the environmentC. To complicate business operationsD. To avoid responsibility61. Which of the following is a common mistake in business negotiations?A. Being flexible and open to compromiseB. Ignoring the other party's needsC. Showing empathyD. Using clear communication答案部分1. A2. C3. A4. B5. C6. B7. B8. A9. B10. B11. B12. B13. B14. A15. C16. B17. B18. A19. B20. B21. B22. A23. B24. A25. B26. B27. B28. A29. B30. B31. A32. B33. B34. B35. B36. B37. B38. B39. B40. B41. B42. B43. B44. B45. B46. B47. B48. B49. B50. B51. A52. B53. B54. B55. B56. B57. B58. B59. B60. B61. B。

国际商务函电吴雯版翻译

1.现借此机会向贵公司介绍，我们是外资企业,专门经营工艺品。

We avail ourselves of this opportunity to introduce to you as a foreign-invested corporation specializing in arts and crafts.2.我们想熟悉一下刚才的供应情况。

We want to acquaint ourselves with the supply position of steel products.3.我们随函附上一份价目表。

We are enclosing a copy of price list.4.我们公司在全球有28个分销商。

We have 28 distributors across the world.5.我们是中国轻工产品的主要出口商之一，愿与你公司建立业务关系。

We are one of the leading exporters of Chinese light industrial products and are desirous of entering into business relations with you.6.我们从企业同业名录得知你方公司名称和地址。

We obtain your company name and address from list of corporate peers.7.我有两年以上跟单和船务经验。

I have 2 years of order follow-up and shipping experience.8.我们有在英国热销的运动鞋款式的图片。

We have picture collections of sports shoes that are hot selling in UK.9.已另邮一些样品盒小册子供你方参考。

We are sending some samples and brochures under separate cover for your reference.10.我们对你方目录里的电器用品感兴趣，请寄报价表来。

电信宽带业务变更流程

电信宽带业务变更流程英文回答：Broadband Service Change Process for Telecom Operators.Step 1: Customer Request.The customer must submit a service change request to the telecom operator.This request can be made online, over the phone, or in person at a retail store.The customer must provide the following information:Account number.Current service plan.Desired changes to the service plan.Contact information.Step 2: Request Processing.The telecom operator will process the request and determine if it is feasible within 1-2 business days.If the change is feasible, the operator will send a confirmation email or text message to the customer.If the change is not feasible, the operator will contact the customer to discuss other options.Step 3: Service Implementation.Once the request is confirmed, the telecom operator will implement the changes within 1-2 business days.The customer will be notified when the changes are complete.The customer may experience a brief service interruption during the implementation process.Step 4: Billing Adjustment.The telecom operator will adjust the customer'sbilling to reflect the changes to the service plan.The customer will receive a revised bill within 1-2 billing cycles.Step 5: Customer Feedback.The telecom operator may reach out to the customer to collect feedback on the service change process.The customer can provide feedback by phone, email, or online survey.Additional Notes:Service change requests can include changes to thefollowing:Internet speed.Data allowance.Channel lineup.Equipment rental.Customers may incur a fee for certain service changes.The specific steps in the service change process may vary slightly depending on the telecom operator.中文回答：电信宽带业务变更流程。

新视野商务英语unit1 customers

Skills
Listening: 1.3, 1.6, supplement part: customer care Writing: capital letters Reading: kwit-Fit advertisement
Listening 1.3
1. listen and tick the questions Tim Saunders asks. (P8) 2. listen again and then answer the following questions. What do you think the customer service he receives? Do you have any advice of the customer service?
First insights into business Unit 1 Customers
Customer is god. Customer is always right. All we do is to satisfy the customer.
Unit 1 Customers
Starting up Objectives Key vocabulary Lead-in Language focus Skills Business communication
6. Repeat business: a customer is happy with the service received from a company and comes back again. 7. Customer loyalty: the customer frequently uses the same company or buys the same product. 8. Code of practice: a set of rules telling people what they can expect a company to do. 9. Customer care: what companies do is to satisfy their customers. 10. Customer service is an organization's ability to supply their customers' wants and needs. 11 .Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations.

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To: The Manager 致: 经理
HSBC Bank (China) Company Limited. 汇丰银行（中国）有限公司
___________________________________Office 分行 Date 日期 ____________________________
Business Customer Information Change Application Form
商业客户信息变更申请表
Note 注意: 1. Please tick ( √ ) where applicable and complete this form in BLOCK LETTERS. 请在适当的方格内划上钩号( √ )，并用正楷填写 2. Please cross out those not applicable. 请划去所有不适用的部分
3 .Please provide relevant documentation necessary for information change and attach after this form 所提交的新/修改后的资料请附于本表后
Customer Name 客户名称
Customer Number 客户号码
Part II 第二部分
Change of Specimen of Specific Authorized Signatory 授权签字人本人签章样本变更
Name of the Applicant 变更申请人姓名
ID Type/ Number
身份证明文件种类/号码 Previous Signature/Chop 原有签章
New Signature/Chop 新签章
A O C -C U A -024b (280710)
Part IV. Customer Signatory 第四部分客户签署
Notes 签署说明：
1.For Changes in Part I: Domestic entity should sign this Form by Legal Representative/Person-in-Charge’s Signatory plus Company Chop;
Overseas entity should sign it by any group of authorized signatory(ies)/Chop(s).
第一部分若有变更：境内机构应由法定代表人/单位负责人签字并加盖公章（对于企业英文名称变更，若其预留印鉴并未发生相应更改，则可遵循第三部分的签署要求）；境外机构应由任意一组授权签字人签章。

2.For Changes in Part II: the authorized signatory should give his/her previous signatory(ies)/chop(s) in Part II.
第二部分若有变更：该授权签字人本人应在第二部分相应栏位中留下原有签章
3.For Changes in Part III: Domestic Entity could sign the Form by Legal Representative/Persona-in-Charge’s Signatory plus Company Chop OR
any group of authorized signatory(ies)/Chop(s); Overseas Entity should sign it by any group of authorized signatory(ies)/Chop(s).
第三部分若有变更：境内机构可由法定代表人/单位负责人签字并加盖公章或由任意一组授权签字人签章；
境外机构应由任意一组授权签字人签章。

_____________________________________________________________________
Customer Signatory(ies)/Chop(s) 客户签章。