Ch06 Performance Appraisa(人力资源管理-南京大学,赵署明)l

Identify specific performance appraisal goals Establish job expectations (job analysis) Examine work performed Evaluate performance Discuss appraisal with employee
Prof. Shuming Zhao
Performance Appraisal Criteria
Strategic Congruence Validity Reliability Acceptability Specificity
Prof. Shuming Zhao
The Performance Appraisal Process
Training and development (PA points out an
employees specific needs for training and development.)
Career planning and development: (PA data are
essential in assessing an employees?strengths and weaknesses and in determining the person’s potential.)
Individual Attributes (e.g., Skills and Abilities)
Individual behavior
Objective Results
Situational Constraints
Prof. Shuming Zhao
Purpose of Performance Appraisal Achieve organizational objectives Enhance employee performance
Internal employee relations: (PA data are also used
for decisions in several areas of internal employee relations, including motivation, promotion, demotion, termination, layoff, and transfer.)
(The process of determining how well employees of their jobs compared with a set of standards and communicating that information to those employees.)
Performance Management: A process that significantly affects organizational success by having managers and employees work together to set expectations, review results, and reward performance.
Prof. Shuming Zhao
Performance Management
Three-step Process:
Performance planning by managers and employees for determining performance expectation (what goals) Performance coaching, which is an ongoing process throughout the appraisal period (what to do) Performance review, a formal step that results in the individual and/or team evaluation. (judge how well they have
organization’s HR strengths and weaknesses to support this effort.)
Recruitment and selection: (PA data may show that
successful managers exhibit certain behaviors when performing key tasks.)
done it and reward them accordingly)
Prof. Shuming Zhao
Model of Performance Management in Organization
Organizational Strategy: Long-term or Short term
Prof. Shuming Zhao
Performance Appraisal Methods:
(Category Rating Methods)
Rating Scale Job-related factors including quality and quantity of work Personal factors include such attributes as dependability, initiative, adaptability, and cooperation
can be expected to finish work on time seldom agrees to work overtime is cooperative ad helpful accept criticism strives for self-improvement
Prof. Shuming Zhao
Assessment of employee potential: )Some
organizations attempt to assess employee potential as they appraise job performance.)
Prof. Shuming Zhao
Contamination and Deficiency of a Job Performance Measure
Prof. Shuming Zhao
The Use of Performance Appraisal
Compensation programs: (PA results provide a
basis for rational decisions regarding pay adjustments.)
Prof. Shuming Zhao
What is performance appraisal?
Prof. Shuming Zhao
I. What is Performance Appraisal?
Performance Appraisal (or Performance Evaluation): A system of review and evaluation of an individual’s or team’s job performance. It is a critical component of HRM.
Review Questions
1. What is the difference between training and development? 2. What is global training? 3. How to train expatriates? 4. How shall we design an effective training program? 5. What are some of the challenges faced in training expatriate managers?
Prof. Shuming Zhao
Performance Appraisal Methods:
(Category Rating Methods)
Checklist: a composed of a list of statements or
words. Rater check statements most representative of the characteristics and performance of employees. Statements such as:
Job Performance Measure
Actual or True Job Performance
Contamination
Validity
Deficiency
Prof. Shuming Zhao
Conflicting Roles for Performance Appraisal
Administrative Uses
Lecture Six Performance Appraisal
Issues
What is Performance Appraisal? What is the Purpose of Performance Appraisal? What are the Performance Appraisal Processes and Methods? What is 36o-degree Feedback? What are the Criteria for performance Appraisal of International Employees?
Prof. Shuming Zhao
II. Performance Appraisal Methods
Category Rating Methods Comparative Methods Narrative Methods Special Methods