(西餐英语)Module Two Unit 3 Taking Orders点餐服务
西餐英语单词
西餐餐桌实用英语词汇breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐常用餐具：Informal（非正式）：plate 盘子napkin 纸巾fork餐叉knife 餐刀soup spoon 汤匙water glass 水杯Serving order 菜单1.Starter 头盘：西餐的第一道菜是头盘，也称为开胃品。
appetizer 开胃菜。
开胃菜的内容一般有冷头盘或热头盘之分，常见的品种有鱼子酱、鹅肝酱、熏鲑鱼、鸡尾杯、奶油鸡酥盒、局蜗牛等。
因为是要开胃，所以开胃菜一般都具有特色风味，味道以咸和酸为主，而且数量较少，质量较高。
2.Soup汤：大致可分为清汤、奶油汤、蔬菜汤和冷汤等4类。
corn soup 玉米浓汤、potage 法国浓汤、ox tail soup 牛尾汤3．Main Course主菜：肉、禽类菜肴是主菜。
其中最有代表性的是牛肉或牛排。
steak 牛排pork chop 猪扒lamb chop 羊扒well done 全熟medium well 七分熟medium 五分熟rare 三分熟4.Dessert西餐的甜品：是主菜后食用的，可以算作是第四道菜。
从真正意义上讲，它包括所有主菜后的食物，如布丁、冰淇淋、奶酪、水果等等。
甜食是西餐中的最后一道菜，分软点、干点和湿点三种。
软点大都热吃，如煎饼(Pancake)、烤饼(Scone)、松饼(Muffin)等，以作早餐供应为主。
干点都是冷吃，如黄油蛋糕(Butter Cake)，派(Pie)、水果馅饼(Tart)等，一般作为下午茶点。
湿点有各种冰淇淋(Ice Cream)、蛋奶酥(souffle)、果冻(Jelly)、布丁(Pudding)等，冷热都有，常作午晚餐的点心。
另外根据客人需要，在甜点前上奶酪，甜点后上咖啡和水果。
5．Drink 饮品：coffee 咖啡、white coffee 牛奶咖啡、black coffee 纯咖啡、black tea红茶。
西餐英文菜单(WesternEnglishmenu)
西餐英文菜单（Western English Menu）一、开胃菜（Appetizers）1. 芝士拼盘（Cheese Platter）奶酪，面包，水果，坚果2. 意式香肠拼盘（Italian Sausage Platter）香肠，面包，橄榄，番茄3. 芝士蛋糕（Cheese Cake）新鲜的芝士蛋糕，搭配水果和坚果二、汤品（Soups）1. 法式洋葱汤（French Onion Soup）浓郁的洋葱汤，搭配酥脆的面包片2. 西班牙冷汤（Gazpacho）新鲜的蔬菜汤，清爽可口3. 意大利蔬菜汤（Minestrone Soup）丰富的蔬菜和豆类，营养均衡三、主菜（Main Courses）1. 牛排（Steak）精选牛排，搭配薯条和蔬菜2. 鸡肉沙拉（Chicken Salad）新鲜的鸡肉，搭配蔬菜和水果3. 意大利面（Pasta）各式意大利面，搭配酱汁和蔬菜4. 烤鱼（Grilled Fish）新鲜的烤鱼，搭配薯条和蔬菜四、甜点（Desserts）1. 巧克力慕斯（Chocolate Mousse）丝滑的巧克力慕斯，搭配水果2. 苹果派（Apple Pie）香脆的苹果派，搭配冰淇淋3. 意式提拉米苏（Tiramisu）浓郁的咖啡味，搭配柔软的蛋糕五、饮品（Beverages）1. 柠檬水（Lemonade）清爽的柠檬水，解渴又美味2. 橙汁（Orange Juice）新鲜的橙汁，富含维生素C3. 咖啡（Coffee）浓郁的咖啡，提神醒脑4. 茶饮（Tea）各式茶饮，满足不同口味需求这份西餐英文菜单为您提供了丰富的选择，从开胃菜到甜点，再到饮品，满足您的味蕾需求。
欢迎光临，祝您用餐愉快！西餐英文菜单（Western English Menu）一、开胃菜（Appetizers）1. 芝士拼盘（Cheese Platter）奶酪，面包，水果，坚果2. 意式香肠拼盘（Italian Sausage Platter）香肠，面包，橄榄，番茄3. 芝士蛋糕（Cheese Cake）新鲜的芝士蛋糕，搭配水果和坚果二、汤品（Soups）1. 法式洋葱汤（French Onion Soup）浓郁的洋葱汤，搭配酥脆的面包片2. 西班牙冷汤（Gazpacho）新鲜的蔬菜汤，清爽可口3. 意大利蔬菜汤（Minestrone Soup）丰富的蔬菜和豆类，营养均衡三、主菜（Main Courses）1. 牛排（Steak）精选牛排，搭配薯条和蔬菜2. 鸡肉沙拉（Chicken Salad）新鲜的鸡肉，搭配蔬菜和水果3. 意大利面（Pasta）各式意大利面，搭配酱汁和蔬菜4. 烤鱼（Grilled Fish）新鲜的烤鱼，搭配薯条和蔬菜四、甜点（Desserts）1. 巧克力慕斯（Chocolate Mousse）丝滑的巧克力慕斯，搭配水果2. 苹果派（Apple Pie）香脆的苹果派，搭配冰淇淋3. 意式提拉米苏（Tiramisu）浓郁的咖啡味，搭配柔软的蛋糕五、饮品（Beverages）1. 柠檬水（Lemonade）清爽的柠檬水，解渴又美味2. 橙汁（Orange Juice）新鲜的橙汁，富含维生素C3. 咖啡（Coffee）浓郁的咖啡，提神醒脑4. 茶饮（Tea）各式茶饮，满足不同口味需求这份西餐英文菜单为您提供了丰富的选择，从开胃菜到甜点，再到饮品，满足您的味蕾需求。
西餐点餐英语口语
西餐点餐英语口语西餐点餐常用英语口语西餐点餐英语口语1（1）Sit down, please. Here is the menu. May I take your order, sir？请坐，给您菜单。
先生，您要点菜吗？（2）What would you like to have, coffee or tea？您要喝咖啡还是茶？（3）would you like to have some wine with your dinner？您用餐时要喝点酒吗？（4）It’s our chef’s recommendation.这是我们大厨的拿手菜。
（5） Here is the bill. Please sign it.这是您的账单。
请签字。
（6）what kind of food would you like to have？您想吃什么菜？（7）You may sign the bill. The hotel will charge you when you leave.您可以签帐单。
离店时会给您结帐。
（8）It never goes to the head.（不管喝多少）它也不冲脑。
（9）Have you anything in mind as to （decided）what to drink？您决定了喝什么吗？（10）we look forward to having with us tonight.我们期待您今晚大驾光临。
（11）I’m sorry , but I didn’t quite catch what you just said.对不起，我没有听明白您刚才的话。
（12）I beg your pardon？/Pardon？对不起，请再说一遍。
（13）Sorry, sir ,but I don’t understand what you mean.很抱歉，先生，我没有听懂您的意思。
（14）Pardon, madam. I am afraid I didn’t follow you.对不起，太太，我没有听明白。
taking orders
3. Taking Orders: 点菜（1）Ordering aperitifs and starters 点开胃酒和餐前食品Waiter: Good evening, madam, good evening sir. Can I take your coat?Guests: Thank you.Waiter: Here are the menu and wine list.Would you like to order an aperitif? Guest 1: Yes, I’ll have a Campari and soda.What about you, dear?Guest 2: A medium dry sherry, please. Waiter: One medium dry sherry and a Campari and soda.Guest 1: Yes, I think so.Waiter: What would you like to start with? Guest 1: What’s the soup of the day? Waiter: Cream of mushroom（奶油蘑菇浓汤）Guest 1: Oh, can we have some bread, please? Waiter: Certainly, sir.Guest 2: The melon and Parma ham for me, please.Waiter: Ok, one melon and Parma ham, some bread.(2) Ordering main courses 点主菜Waiter: What would you like to follow? Guest 2: I think I’ll have some fish, please. Waiter: What vegetable would you like with your fish, madam?Guest 2: Potatoes and some spinach（菠菜）. Waiter: And you, sir?Guest 1: I’ll settle for a steak.Waiter: Rump or fillets, sir?(您要后臀肉还是里脊肉)Guest 1: Rump, please.Waiter: And how would you like it cooked? Guest 1: Medium rare.（牛排依生熟度可分为：全熟well-done、八成熟medium well、半熟medium、中等偏生mediumrare、三分熟rare、一分熟bleu, 即所谓带血牛肉，表面稍有一点焦黄色泽，当中完全是鲜红的生肉状态。
酒店英语学习情境二：餐厅服务英语2-3 Taking Orders
sweet, sour, salty and savory.福建菜
系由福州菜、泉州菜、厦门菜组成
以其精选的海鲜，漂亮的色泽、甜、
酸、咸和香的味道而出名。
Jiangsu Cuisine, also called Huaiyang
Cuisine, is popular in the lower reach
Contents
1 Learning Objectives 学习目标 2 Working Procedures 工作程序 3 Working Knowledge 工作知识 4 Hotel Task 酒店任务 5 Words and Expressions
6 Activity
Learning Objectives 学习目标
spring onion n. 葱 soy sauce n. 酱油 vinegar n. 醋 ginner n. 姜 pepper n. 辣椒 spices n. 五香粉 taste vi.& vt. 尝，品尝 take your time 慢慢来，不着急 today’s special 今日特价菜
Ingredients ____________________ __________ ____________________ __________ ____________________ __________ Flavoring ____________________ __________ ____________________ ____________________ ___________________
for its aroma, freshness, crispness and tenderness.
酒店英语Taking Order
询问鸡蛋的煮法 How would you like your egg boiled? Hard boiled or poached? 您点的蛋怎么煮，是荷包蛋还是水煮蛋？ 点汤 How would you like your soup served, thick or thin? 您要什么样的汤，浓汤还是淡汤？
点菜
询问客人点什么菜品 what would you like to eat? What dish would you like？ Would you like some appetizer? 您要点开胃菜吗？ 当没有客人想要的菜时： 菜单没有： I am afraid it is not on our menu.
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菜品推荐（recommendation）
菜系推荐 We serve Shanghai and Cantonese cuisine, which would you light? 我们有本帮菜和广东菜，您喜欢哪种？ 特征介绍 Cantonese cuisine is light and clear, shanghai cuisine is oily. 广东菜比较清淡，上海菜比较油．
＼辣
＼香味扑鼻
Company Logo
牛排、鸡蛋、汤
询问客人所需牛排 How would you like your steak，rare, medium, well done? ， 您的牛排怎么做，半生＼适中还是熟透？ 一两分熟，五六分熟，九十分熟． Medium rare 三四分熟 Medium well 七八分熟 询问客人鸡蛋的做法 How would you like your egg served, fried, boiled or scrambled? 鸡蛋怎么做，煎、煮还是炒？ 询问鸡蛋的煎法 How would you like your egg fried, sunny side up or over easy? 您点的鸡蛋怎么做，是单面煎还是双面煎？
餐饮服务英语对话
餐饮服务英语对话The document was prepared on January 2, 2021餐饮服务:为了方便掌握学习情境内容,我们通过五个情境来学习Model 1:Table Reservation 用餐预订服务Model 2:Receiving the Guest in the Restaurant 接待客人用餐Model 3:Taking orders 点菜Model 4Serving Dishes 上菜Model 5Pay the bill 付账Model 1:Table Reservation 用餐预订服务技能要点1. When the guests ask you to reserve为什么而保留 for him , you must paymore attention注意要做某事 to ask him to the table or private room.当客人要求你为他订餐时,要注意询问他是要订餐台还是要包间.2. Ask the guest about the information of the table reservation:从客人那里获得下列用餐信息：The number of the person就餐人数Table in the lobby or a private room 大堂的餐台还是包间The demands for the table or the private room 对餐台还是包间的要求,如靠窗吸烟等需求The time of arrival 宾客到达的时间Under whose name the reservation is made and contact telephone number or the room number.订餐者姓名联系电话号码或房号.3. Confirm.确认.4. Express your expectation to the guests.表达对客人的期盼.餐厅常用口语1. 查看座位Just a moment, please. I’ll check the availability for you.请稍等,我来为您查查是否有空位.2. 座位已满I’m afraid we’re fully booked for that time.恐怕那个时间餐位已经订满了.3. 变更时间Is it possible for you to change the time您是否可以换个时间呢4. 座位选择Would you like a table in the lobby or in a private room您是喜欢大厅的餐台还是包间呢6. 桌位要求And can I booking a table by the window您可以为我留一张靠窗的桌位吗7. 询问要求Any special requirement有什么特别要求吗8. 预订已满I’m afraid that table is reserved for 8 .恐怕那张桌已经被预订了.⑴Table Reservation 餐桌预订场景：Mr. Smith wants to have the dinner with his friends tonight. So he called the IAP to order.斯密斯先生将在今晚与他的朋友用餐所以他致电给IAP做预定.C=Caller打电话询问的客人 W=Waiter 服务生C: Hello. Is this IAP 你好,请问是陶乐咖啡厅吗W: Yes. May I help you 是的,需要我效劳吗C: Yes, I’d like to reserve a table for tonight, please. 我想预定今晚的座位.W: Certainly. Sir. How many people, Please 好的,请问共有几位C: Six. 六位.W: At what time can we expect期待 you 请问几点光临C: Oh, at 7:00 tonight. 噢,今晚七点.W: Would you like a table in the main restaurant or in a private room, sir 先生,请问您想订大厅还是包房呢C: The main restaurant will be fine. 大厅的席位就可以了.W: Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please 好的,今晚七点钟,六个人的餐桌.可以告诉我您的姓名和电话吗C: Sure. It’s John Smith and my number is .当然可以.我叫约翰.史密斯,电话号码是.W: Thank you very much, Mr. Smith. Let me repeat your reservation: you book a table for six at 7 o’clock tonight and your phoI right非常感谢您,史密斯先生.请让我重复您的预定：是对的吗C:Yes, it is是这样的.W: My name is Ivy and we look forward to seeing you.我叫Ivy,非常期待您的光临.C: See you tonight. Goodbye. 晚上见.W: Goodbye. 再见.⑵A Private Room Reservation包厢预订-中餐厅实用对话Practical DialoguesMr. Smith will have the dinner with his customers. He called the PP to reserve the private room.斯密斯先生将和他的客户用晚餐,他致电给乐宫预定一个包厢.C=Customers 顾客 W=Waiter 服务生W: Hello PP. this is Miss. Sue speaking .Can I help you您好,乐宫. 我是Sue,有什么可以帮到您C: May I have a private room for this afternoon 我想订个包房.W: Yes. I’ll arrange that for you. Can I have your name, please可以,我给您安排.请问您的名字是C: John Smith. 约翰史密斯.W: Mr. Smith, how many guests 史密斯先生,有多少客人C: Five. 五位.W: And then, when are you coming 什么时候来就餐呢C: At 7 o’clock this afternoon. Is it OK 今天下午7点,行吧W: OK. Do you have any special requirements I mean for vegetarians or something else.可以,您有任何特殊的要求吗比如是素食者或其他什么特殊的C: Oh, I see. I’d like it. My guests are all vegetarians素食者.喔,可以,我喜欢.我朋友都吃素食.实用词汇和术语技能要点1. Ask the guests if they have a reservation or not. If “yes”, lead them to the booked table. If “no”, ask them the number of people, and escort them to choose a table for them.问清有否预留座位.如果有,领位到预订的餐台；如果没有,询问有几位,然后引领为人挑选合适的餐台.2. When the guests are going to seat, arrange them take their seats as soon as possible. Arrange the tea or some drinks immediately立即.入座时,安排客人尽快就座,并及时安排茶水或是饮料.3. After the guests are seated, give them the menu. 在客人坐定后,才上菜单.常用句子口语1. 问侯客人Good evening, sir. Welcome to our restaurant. 先生,晚上好,欢迎光临本餐厅.2. 祝福用语Have a good evening. 祝您有个愉快的夜晚.3. 等待用语Now would you please take a seat and wait over there 您先在那边坐下来等好吗4. 指导宾客We have a window table reserved for you. 我们为您保留了一张窗边的桌子.5. 建议换桌What about the one which is close the window 有一张靠窗的桌子您觉得合适吗6. 安排宾客We will arrange the seat you very soon. 我们将尽快安排您入座.7. 儿童服务Would you like a high chair for your child 要不要给您的孩子拿一张高椅呢⑴Receiving the Guest with a Reservation 接待有预订的客人Betty has reserved the table. Now she and her friend went to the restaurant. The host received them.贝蒂已经预定了座位,现在她和她的朋友来到了餐厅,咨客迎接了她们.W=Waiter C= BettyW: Good evening. How are you today 晚上好.您今天好吗C: it’s ok, thank you. 很好,谢谢你W: Do you have a reservation 请问您有预定座位吗C: Yes, we do. A reservation for two under Smith. 有,我们订了两位.是以史密斯的名字订的.W: Just a moment, please… Here it is 7:00 . Betty Smith, two, non-smoking非吸烟区.请稍等一下.----有的,在这儿,晚上7:00,贝蒂-史密斯,两个人,不抽烟.C: That’s us. 是我们,没错.W: Right this way, please. 这边请.⑵Receiving the Guest without a Reservation 接待没有预订的客人Mr. White and his wife went to the restaurant to have the dinner. But they have no reservation. The waiter receiving them and escort them to choose the table that fits them. 怀特夫妇来到餐厅用餐可是她们没有用餐,服务员接待了她们并且帮助他们选择了合适的座位.W=Waiter B=BakeW: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation晚上好,先生、夫人.欢迎到我们酒店.有预定吗B: I’m afraid I haven’t. Do you have a table for two没有. 有双人桌吗W: I’m sorry to say that we don’t have any vacant seat at this moment. Would you please wait in the lounge for about five minutesI’ll seat you if the table is ready.对不起,目前我们没有空的. 请在休息室等大约5分钟好吗桌子准备好了我就安排你们. B: It sounds nice. Nancy, let’s go to the lounge then.好吧,南希,我们去休息室.Five minutes later 5分钟后W: I am sorry to have kept you waiting, sir and madam. Now we have a table for you. This way, please. 对不起,让你们久等了,先生、夫人.现在为你们准备了一张桌子,请这边走好吗客人入座后W: What kind of drink would you like tonight 今晚您想喝点什么B: Green tea, please. 请拿杯绿茶吧W: I’ll bring them to you right away. 我一会就拿来.Model 3:Taking orders 点菜技能要点1. The order of the western dishes begins from the host or hostess generally. If the host wants the guests order by themselves, begins from the first guest by the right to the host or hostess. Usually, men order for the women. The ladies don’t order.西餐点餐的顺序一般从主人或者女主人开始.如主人示意请宾客分别点菜,则从主宾主宾一般坐在男主人或女主人的右边开始.一般男生为女士点菜,女士不直接接受点菜.2. Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook by his demand.需求在接受点菜时,必须问清客人的需求,以便厨师按客人的口味进行烹饪.3. After ordered the food or beverage, the waiter should read the meal the guest ordered one by one.当客人点完食物或饮料后,点菜员要一道一道地报点他们点的菜.点餐常用句1. 主动服务Shall I make a recommendation 需要我推荐吗2. 建议顾客How about something to drink 来点饮料怎么样3. 续杯提醒Does that come with refills 可以续杯吗4. 准备点菜Are you ready to order now, sir 先生您准备点菜了吗5. 开始点菜I’d like to try the chicken, please. 我想试试鸡肉.6. 推荐菜肴Why not try the XXX 干嘛不试试XXX7. 询问菜单Is there a set menu for lunch 有午餐的套饭菜单吗8. 特色菜推荐It’s the specialties of our restaurant. 这是我们餐厅的特色菜.9. 时间说明Your dish takes ten minutes to prepare. 您的菜需要十分钟准备.10. 后续服务What will you have to follow the soup 喝完了汤,您要吃什么11. 询问客人的口味Would you like it rare, medium, or well-done 点牛排时您喜欢煮得生一点儿,中等程度,还是老一点儿12. 表示抱歉I’m sorry, there are no xxx. 很抱歉,没有XXX了.14. 提供餐类We have both buffet-style and a la carte dishes, which would you prefer我们有自助式和点菜式,您喜欢哪一种15. 今日特色Do you have today’s chef’s dish 今日有推荐菜吗Taking a la cart Orders for Western Food 西餐点菜服务场景：Tom wants to taste western food this evening. He comes to a restaurant to have a western dinner. But he has no reservation.汤姆今晚想吃西餐,他去到餐点准备用餐可是他没有预定.W=Waitress H=Hostess J=Tom JonesH: Good evening. Welcome to our restaurant. Have you made a reservation晚上好,欢迎到我们餐厅来,请问您有预订吗J: No, we haven’t. 没有.H: Three people 是三位吗J: Right. 是的.H: This way, please. How is this table 这边请.这个位置怎么样J: It’s fine. 很好.H: Thank you. Take your seat, please. 谢谢.请坐.W: Good evening. May I take your order now 晚上好,可以点餐了吗J: Do you have any specialties 您有什么特色菜推荐吗W: Yes, you can try our appetizer called smoked, it taste very delicious.是的,您可以尝试一下我们的头盘-熏三文鱼,吃起来很美味.J: For an appetize r开胃菜/头盘, smoked salmon. 来一道开胃菜,熏三文鱼. W: Do you need order salad And which dressing you want您需要点沙拉吗配什么酱汁J: we’d like three large fruit salads with balsamic and vinaigrette dressing.我们需要三份大的水果沙拉配香脂醋汁和油醋汁.W: What soup would you like 要什么汤J: Fish soup, French style. 法式鱼汤.W: And, for the main course 请问要什么主菜J: Two T-Bone Steaks and a rump steak. 两份T 骨牛排,一份牛腿排.W: How would you like your steak done 牛排要几分熟J: Medium- well. 七分熟.W: What kind of sauce would you want 要哪种酱汁J: Black pepper and mushroom cream sauce.黑椒汁和奶油蘑菇汁.W: Would you like some vegetables 要些蔬菜吗J: The curried vegetables. 咖喱蔬菜.W: Anything for dessert 需要甜点吗J: Strawberry ice cream for all. 每人一份草莓冰激凌.W: Anything else 还需要别的吗J: No, I’m afraid that’s all. 不,已经足够了.Model 4：Serving Dishes 上菜1. After the guests almost have arrived, you can ask them politely: “Excuses me, may I serve you”客人基本到齐后礼貌询问是否可以上菜“打扰一下,请问可以上菜了吗”2. Before serving dishes, called the correct names of the dish. “Hello,this is ……, please enjoying”上菜品前,清晰正确报出菜名,“您好,这是……,请慢用”3. If the guests need divide the dishes, at first, you should ask them: “would you need to divide your dishes”如果需要分菜,先询问客人“请问是否需要分菜”4. After serving the last dish, you should tell the guests: “This is the complete course.”当上最后一道菜时,低声告诉客人“您好,菜已上齐”上菜常用句1. 询问菜肴Here’s the shelled shrimp. Is it yours 这是虾仁,是您的吗2. 介绍菜肴This one is called XXX. 这菜叫xxx.3. 顾客催促Would you hurry up 能不能快一点啊4. 询问口感Did you enjoy your meal 这菜吃起来还和您的胃口吗5. 上汤Shall I put the soup in the middle of the table 我把汤放在桌子中央,好吗7. 慢慢享用Take your time and enjoy it. 您慢慢享用吧.8. 上菜提醒Watch out for the plate. It’s a little hot. 请小心盘子,有点烫.9. 延迟上菜Please hold the food; we still have one friend coming. 请稍后上菜,我们还有一个朋友没到.10. 上菜次序The Chinese way is to serve the soup first and then the food; if you like, we’ll bring you the food first. 按中国的方式,是先上汤再上菜；如果您喜欢,我们可以先上菜再上汤.11. 表示抱歉I’m really sorry about that, I’ll tell the chef to hurry. 真的很抱歉,我会叫厨师快一点儿.12. 上菜完毕This is the complete course. There is dessert to follow. 全部的菜已经上齐了,接下来还有点心.Serving the Western dinner 西餐服务Mr. Xiang and his friends want to have a sirloin steak. They go to a western restaurant to have lunch. 向先生和他的朋友想吃沙朗牛排,他们去到一间西餐厅用午餐.W=Waiter X=Mr. XiangW: Good afternoon, sir. Welcome to our restaurant. 您好,先生.欢迎你来到我们餐馆.X: Good afternoon. 你好.W: May I show you our lunch menu 您现在要午餐菜单吗X: Yes, please. 可以.W: Here it is. 给您菜单.X: Yes, I’ll have a mixed salad and sirloin steak. Which vegetables come with the steak好,我要一份混合沙拉、一份沙朗牛排.牛排配有什么蔬菜W: French fries, carrots and peas. 薯条、胡萝卜和豌豆.X: That’s fine. By the way, I’d like come beer and a cup of coffee.不错.顺便来到啤酒和一杯咖啡.W: Yes, how would you like your steak, sir 好的,先生,你的牛排怎么做X: I’ll have it medium rare, please. Do you have any salad oil 三分熟,您有沙拉油吗W: Certainly. I’ll bring some to you. 有,我给您拿些来.X: Thanks. 谢谢.实用词汇Model 5：pay the bill 结账Guest: TomTom: Could we have the check, please汤姆：请拿帐单来好吗Waiter: Here is your check RMB86yuan.侍者：给您,一共86元Tom: Do you accept tuque支票汤姆：你们收支票吗Waiter: No, I'm sorry we don't. We accept credit cards and cash or you can pay for room charge.侍者：对不起,我们不收.我们只收信用卡和现金,您也可以用房费来支付.Tom: Well, I don't have any cash with me. I have to pay by credit cards. Here it is汤姆：我没带现金.我必须用信用卡结帐了,这是我的信用卡.Waiter: Do you have a password of your card 您的卡有密码吗刷卡前先核实是否为有效的信用卡,有无客人签名Tom：Yes.有密码Waiter：OK, please input the password.好的,请您输一下密码.刷卡后双手将卡还给客人,礼貌的让客人在POS单上签名并再次告知刷卡的金额R：Please sign in POS list to confirm.请您在POS单上签字确认.Tom: Oh, please wait for a minute. I want to go with the food left.汤姆：请稍等一会.我想把剩下的食物带走.Waiter: I see. I will bring some to-go boxes for you.侍者：我明白.我会为您拿一个打包盒.Tom: Thank you.汤姆：谢谢.为方便学习将结账分为以下三类：1.room charge:入房帐现金 card 信用卡Waiter: Here is your check RMB 970yuan.这是您的账单,一共是970元人民币.G: Can I pay for room charge我可以入房帐吗W: Of course, can I have your room number当然可以,可以告诉我您的房间号码吗G：My room number is 1818.我的房间号码是1818.W:Please wait a moment.请您稍等一会儿.核查后发现1818的客人房间押金不足970元,因此无法支付.W: I am sorry sir, you do not have enough deposit in your room, so we can’t charge in your room. You can pay for cash or credit card.很抱歉先生,您房间里没有足够的押金可以支付,所以我们无法入房帐,您可以选择用现金或信用卡支付.G: Ok I will pay for cash, Here you are好的,我会用现金支付,给你.W: Thanks sir, Here is your rest 30 dollars and please signs here.谢谢您先生,这是您剩余的30元并且请您在这里签名.G: You can keep it for your tips and thanks for your service.你收下当小费吧,多谢你的服务.W: Thanks very much .We hope to see you again in the future非常感谢,我们希望能再次见到您如何介绍自助餐自助早餐：Breakfast buffet1: please show us your room card then you can have breakfast buffet. And one room include two person.请您出示您的早餐券就可以享用自助早餐了,间房有两张早餐券.2.You should pay for another three people~您需要另外支付另外三个人的费用.3.The price of breakfast buffet is RMB 98 plus fifteen percent for servicecharge.自助早餐的价格是人民币98元加上15%的服务费.4.The price of lunch buffet is RMB126 without service charge.自助午餐的价格是人民币126元不收服务费.5.The buffet dinner price is RMB226without service charge.自助晚餐的价格是人民币226元不收服务费.6.The children 1meter to height are half price, free charge for thechildren below 1meter.身高在1米至米的儿童半价享用自助餐,一米以下的儿童免费.7.Our buffet includes over 30kinds of main food and also seafood, Chinesetraditional food and western food, fresh salmon, oyster and Brazil free charge for juice, beer, red wine and ice cream.我们的自助餐包括超过30种热菜主食,有海鲜、传统中国食物、西方食物、新鲜三文鱼、生蚝和巴西烧烤.还有免费的饮料啤酒和红酒冰淇淋.。
饭店职业英语之餐饮初级英语对话及常用单词(汉英对照)
餐饮部常用英语对话及常用单词情景一：Receiving the Guests 招呼客人A:Good evening .Welcome to *** Hotel .Do you have a reservation?晚上好。
欢迎光临***酒店。
您有预订吗？B:Yes,we have a booking for 6 o’clock.是的，我们预订了6点的。
A:May I take your name， please?请问您叫什么名字？B:Yes,It’s Mr Wilson.威尔逊先生。
A:Just a minute. Here it is a party for six?请等一分钟。
是一共6人吗？B:Yes,that’s correct.是的没错A:Would you like a smoking or non-smoking table?您想要吸烟餐桌还是非吸烟餐桌？B:Non-smoking, please .Do you have a table by the window?非吸烟餐桌。
您有靠窗户的餐桌吗？A:Yes, that's no problem.有的，没问题B:Great.好的A: Would you like to leave your coats in the cloakroom?请把你们的外套放在衣帽间好吗？B:Okay, here you are.好的，给你。
A:Thank you. I hope you will enjoy your meal.谢谢，我希望你们用餐愉快。
情景二：Taking orders 点菜A:Hi, my name is Carol and I will be your waitress for this evening .This is your menu.您好，我叫卡罗，今晚我是你们的服务员。
这是你的菜单。
B:Thank you.谢谢你A:Let me tell you about today's specials. We have fried chicken with boiled potatoes and the soup of the day is vegetable soup. Are you ready to order or do you want me to come back?让我给你们介绍一下今天的特色菜。
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• 零点餐（A La Carte）则是根据客人的选择提供菜式。
• 客人的选择与最大的灵活度，花费也比较高。
2、菜品组合原则
• 冷热兼顾 • 荤素合理 • 水陆兼备 • 软硬齐全 • 菜点经济 • 菜果相宜
“没有”，而是用另一种方法解释“卖完了” 。 4、如客人三心二意，拿不定主意，要运用语言技巧让客人尽
快下决定。
5、客人未到时，下单时注意叫起，赶时间的客人注意加急， 有特殊要求的客人注明（蒜、猪肉等）
6、海鲜写明做法、斤两，并向顾客确认。 7、台号、桌数写清楚，名字也一并写上。 8、点餐完毕以后应向客人复述一遍。 9、鱼的做法应写明。 10、急推菜品的推销（最大限度减少酒店的损失）
或厨师。（姓氏招呼，试问是否与上次一样，并推荐新品。
要求：富有面子、经济实惠、合乎口味、配套得体 • 面子菜特征：有气势、有典故、流行菜、稀罕菜、原料贵
、服务排场
点菜注意事项（一）
1、根据客人的心理需求尽力向客人介绍时令菜、特色菜、招 牌菜、畅销菜。
2、客人点菜过多或在原料、口味上重复时，及时提醒 。 3、客人已点菜估清时，及时告知并推荐相似菜，不要回答
或I would recommend xx to you. 如： I would recommend Fresh Tuna sashimi to you.
我向您推荐金枪鱼刺身。
介绍厨师推荐菜 XX is our chef’s recommendation.
特价菜 如果客人询问： What’s today’s special? Today’s special is xx, with a discount of 40 percent . 今天的特价菜是xx，有６折优惠．
了解客情——一看二听三问
• 看：看客人的年龄，举止情绪，是商务客人还是政府客人， 是外地或本地，是吃便饭或谈生意，是朋友聚会或调剂口 味。是炫耀型或茫然型，观察who主人who客人。
• 听：听口音，如客人的口音是你家乡人，最好用方言点菜， 客人感到亲切，从顾客交谈中了解与同行之间的关系 。
• 问：征询顾客饮食需要、喜好和禁忌，上次吃过什么菜？ 可根据情况向顾客推介新菜和上次用过的菜。
点汤 How would you like your soup served, thick or thin? 您要什么样的汤，浓汤还是淡汤？
向客人说明菜品所需时间 Your dishes will take 20 minutes, please wait a moment. enjoy
your drink.
按照习性点菜
• 老年人喜欢清淡、少油、松软易于消化的菜式 • 赶时间的客人需要的是上菜时间快速、味道可口
味道 It’s crisp,tasty,tender, clear,strong,spicy ,aromatic. 酥脆 ＼可口＼鲜嫩 ＼清淡 ＼浓烈 ＼辣 ＼香味扑鼻
牛排、鸡蛋、汤
询问客人所需牛排
How would you like your steak，rare, medium, well done?
重复确认客人所点所有菜品 Repeat all the dish the guests have ordered.
二、基本要求
• 1、点菜员二十字方针
•
•
举止端庄
•
神情专注
•
态度和蔼
•
灵活耐心
•
语言流利
2、了解菜品
• 牢记菜谱上菜肴的价格、特点 • 掌握急推菜肴 • 掌握时令菜肴
3、了解客情
• 语言与表情（礼仪\谈吐\笑容）
您的牛排怎么做，半生＼适中还是熟透？
一两分熟，五六分熟，九十分熟．
Medium rare 三四分熟
Medium well 七八分熟
询问客人鸡蛋的做法 How would you like your egg served, fried, boiled or scrambled? 鸡蛋怎么做，煎、煮还是炒？
具有良好的语言表达能力，灵活巧妙运用，能使顾客满意 的语言。
• 时机与节奏：
多数情况下客人就坐后三分钟内要及时点菜，但也有等客 人到齐后点菜的，需灵活运用忌刚给客人菜谱，就开始介 绍，要让客人稍看菜谱，再进行推销。
• 认真与耐心：
在点菜过程中，认真与耐心是最重要的，客人不清楚的菜 进行介绍、推荐，客人讲话时，我们要耐心倾听。
询问鸡蛋的煎法 How would you like your egg fried, sunny side up or over easy? 您点的鸡蛋怎么做，是单面煎还是双面煎？
询问鸡蛋的煮法 How would you like your egg boiled? Hard boiled or poached? 您点的蛋怎么煮，是荷包蛋还是水煮单？
17、注意酒水销售（点菜完毕后询问酒水并适当介绍）。 18、忌伤顾客面子 ：如以前来过川菜不错，马上告知顾客
没有川菜。
三、点菜技巧
• 1、按照上菜顺序点菜
• 注意搭配原则：冷热搭配、荤素搭配、菜式搭配、 颜色搭配、干湿搭配、器皿搭配
• 2、按照就餐人数点菜 • 3、按照消费习性点菜 • 4、按照消费能力点菜 • 5、按照食品结构点菜 • 6、按照菜单搭配点菜
11、用餐过程中征询客人意见，并对特色菜、台面菜进行隆 重介绍 。（时尚食法、典故、烹饪、营养知识推销。）
12、上错菜、上不去菜的处理方法； 13、退菜和退海鲜的处理方法； 14、菜品的搭配方法、摆台、上菜顺序； 15、各种海鲜的食用方法；
16、做重或做错的菜品，应及时相互通知 ，尽量设法推出 去。
3、点菜顺序
• 冷菜 • 汤、羹 • 头菜 • 热炒 • 蔬菜 • 点心 • 甜品 • 水果
三、服务方法
1、程序点菜法：（熟记菜名，快准报出各种菜的名称） 2、推荐点菜法：（特色菜、急推菜）
3、推销点菜法：（按顾客消费动机 ） • 便饭：外地、出差、旅游、学习，就近解决吃饭问题。（
经济实惠快吃早走） • 调剂口味：慕名而来尝特色菜。（注意介绍反映特色的菜
Unit Three Taking Orders
一、基本程序：
点菜的基本程序：
递送茶水、毛巾——等候点菜——递送菜单—— 点菜——记录菜名——复单。
询问客人点什么菜品 what would you like to eat? What dish would you like？
Would you like some appetizer? 您要点彩 造型：菜品的外部形态 原料：制作 使用的原料搭配 时间：菜品的制作时间 意境：整桌菜品的感官意境 推荐：厨房急推，特价，新品菜
基本搭配原则
味型：菜品的口味，酸甜苦辣咸等 器皿：菜品的使用成器 烹式：菜品的制作烹调方法 价格：根据客人的不同搭配相应的价格菜品 成本：考虑菜品的成本及配菜标准 分量：根据人数及人群考虑菜品分量
肴，少而精） • 商务宴请：讲究排场面子 、菜品丰盛精致。 • 朋友聚会：要求热闹，边吃边谈。（菜品一般，品种丰富
实惠，精细不贵。）
4、心理点菜法：（按顾客特性来）
• 炫耀型：重友情，好面子，打肿脸充胖子，不求快只求好。 • 茫然型 ：很少在外就餐，或从外地过来，就餐知识和经验
少，随便找地吃。 • 习惯型：心理习惯，偏好吃某类食物或风味。信奉某个餐厅
当没有客人想要的菜时： 菜单没有： I am afraid it is not on our menu.
菜品推荐（recommendation）
菜品介绍 May I suggest xx( Japanese dried abalone, birds nest, shark’s fin, sea cucumber)? It is very popular with foreigners. 我推荐xx您看怎么样?
三、点菜的原则
• 1、菜品组合结构分析
功用/目的
次序/身价
品种/内容
组合要领
开胃、佐酒 鉴赏 裹腹、解酒
前菜引导 头菜、大菜造势
烧腊、卤水、冷菜、 沙拉
开胃，避让热菜
炖品、海鲜
突出主题、巧配辅菜、 注重时令
热菜、甜菜
炒菜、蒸菜、炸菜 整体效应
• 套餐（table D’hote）是餐厅已配制好的菜式组合。