管理信息系统chapter_3

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ISO27001信息安全管理体系_附录A介绍

(1、2)
信息安全方针的内容，包括但不限于：
组织对信息安全的定义信息安全总体目标和范围最高管理者对信息安全的承诺与支持的声明符合相关标准、法律法规、和其它要求的声明对信息安全管理的总体责任和具体责任的定义相关支持文件
ISO27001:2005 附录A
A.5 安全方针 Security Policy
明对信息安全的支持和承诺。二信息安全方针
1. 5贯.彻1落.1实信信息息安全安方针全，策确保略业务文的连件续性 2. 5使.所1有.2的审员工查都接与受信评息估安全的培训，提高全员的信息安全意识
3. 保护公司进行所有商务活动中获得的顾客・隐私・企业专有技术等的信息 4. 保护信息的保密性，确保不能通过故意或疏忽的行为泄露给未授权的人 5. 保护信息的完整性，防止未经授权的修改与破坏 6. 保护信息的可用性, 确保授权的用户需要时可获得信息 7. 定期进行内部评审与管理评审，确保体系有效运行 8. 符合法律和法规要求
ISO27001:2005 附录A
A.5 安全方针 Security Policy
5.1 信息安全方针(策略)
(1、2)
三信息安全目标 1. 确保重大、特大安全事件为“0”次/年； 2. 重要信息资产的可用率达到 99％。
C总＝
Ti *Ci i
编号 1 2
名称邮件服务器 Web服务器
1、公司层面的目标 2、部门级别的目标
信息安全管理体系 ISO27001
Chapter 0 : 简介 Chapter 1 : 范围 Chapter 2 : 强制性应用标准 Chapter 3 : 术语和定义
Chapter 4 : 信息安全管理体系
Chapter 5 : 管理责任 Chapter 6 : ISMS内部审查 Chapter 7 : ISMS管理评审 Chapter 8 : ISMS改善附件A (强制性)控制目标和控制措施

管理信息系统(原书第15版) _CH06_Case3_MarutiSuzuki[3页]

Management Information Systems 15eKENNETH C. LAUDON AND JANE P . LAUDONCHAPTER 6FOUNDATIONS OF BUSINESS INTELLIGENCE: DATABASES AND INFORMATION MANAGEMENT CASE 3 Maruti Suzuki Business Intelligence and Enterprise DatabasesSUMMARY “For the past 25 years, Maruti Suzuki has been the industry leader in India’s passengercar market, the fastest growing in world. Since 1995, Maruti Suzuki has built its ITinfrastructure on Oracle database and technologies including Oracle Real Application Clusters, Oracle Fusion Middleware Application Server and Weblogic. Maruti Suzuki has built its Enterprise Resource Planning (ERP) system on Oracle E-Business Suite and added Hyperion Enterprise to further enhance financial consolidation and reporting efficiency.”Maruti Suzuki Drives Business Growth on a Full Oracle StackURL CASE Oracle Corporation is a database software company that specializes in developing andmarketing enterprise software products. The company was co-founded in1977 by Larry Ellison, a Chicagoan with little formal training in databases but some practical experience working with the nonrelational databases of the period.Through organic growth and a number of high-profile acquisitions, Oracle enlarged its share of the software market. In 2015 Oracle generated $38 billion in revenue, about $2 billion of that from SaaS and PaaS (Platform as a service), and $29 billion from cloud and software sales. Oracle ranks second on the list of largest software companies in the world, after Microsoft. It has a market capitalization of $150 billion, placing it in the top 20 firms in the United States, just behind Coca Cola and JPMorgan Chase bank. Its main competitors in enterprise software today are SAP and IBM.Ellison took inspiration from a 1970 paper written by Edgar F. Codd on relational database systems named “A Relational Model of Data for Large Shared Data Banks.” IBM was develop-ing its own relational database software known as DB2 that operated on IBM mainframes. Ellison and Oracle began developing their relational database software on UNIX and later Windows operating systems.You may find some of the terms used in the video are new and refer to specific elements of Oracle’s suite. Oracle’s Real Application Clusters (Oracle RAC), is an option to OracleDatabase 11g Enterprise Edition. RAC supports the deployment of a single database across a cluster of servers located throughout the firm providing fault tolerance, performance and scalability with no application changes necessary.Oracle’s Fusion Middleware is a set of software services (applications) that enable multiple applications in a firm (often from different vendors) to work together by sharing information. So-called “middleware” can be purchased from many large vendors like IBM, HP , Microsoft as well as from thousands of smaller suppliers. The software consists of a set of enabling services that allow multiple processes running on one or more machines to interact across a network. This technology evolved to provide for interoperability in support of the move to coherent distributed architectures, which are used most often to support and simplify complex, distributed applications. It includes Web servers, application servers, and similar tools that support application development and delivery. Middleware is especially integral to modern information technology based on XML, SOAP , Web services, and service-oriented architecture. Most important, middleware enables a firm to retain older legacy systems and put them to use in a modern, distributed, TCP/IP communications oriented environment.”Hyperion is a performance-oriented management software, sometimes also called busi-ness intelligence software. It is an application that works with Oracle databases and Oracle data warehouses to provide real-time data, as well as periodic MIS reports to managers. Hyperion supports near real-time transaction reporting, graphics and summaries of data, and management dashboards. Together these tools make up Oracle’s “E-business suite.”1. What were the business challenges facing Maruti Suzuki management prior to adopting the Oracle suite?2. What advantages does Maruti Suzuki derive from working with a single vendor, Oracle? What are the possible risks of working with a single vendor?3. What were the important business factors which management used to evaluate Oracle’s database offerings?VIDEO CASE QUESTIONSCOPYRIGHT NOTICECopyright © 2017 Kenneth Laudon.This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from this site should not be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.4. Why was it important that a vendor’s products be able to integrate with legacy systems?5. What are the business benefits reported by management to using the Oracle suite ofproducts?。

信息系统上线管理制度

信息系统上线管理制度n System Launch Management SystemChapter 1 General nsArticle 1: In order to further improve the security management level of XX Company's n system launch work。

clarify the XXX new system launches。

achieve standardized management of new system launches。

ensure the normal n of systems and equipment。

and normal processing of n business。

this management method is formulated.Article 2: This management method applies to new system launch work。

It includes XXX。

renovated。

and expanded systems。

including n n。

safety assessment and n。

and security delivery.Chapter 2 PrinciplesArticle 3: XXX the normal n of the system。

XXX the normal n of the system and business.Article 4: The principle of low business risk。

Testing methods that do not interrupt business should be adopted under the premise of safety XXX.Article 5: XXX。

管理信息系统(第9版)精要版原书英文版题库答案第2章

Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 2 Global E-Business and Collaboration1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSEDiff: 1 Page Ref: 44-45AACSB: Reflective ThinkingCASE: Comprehension2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize, differentiate3) Transaction processing systems are most commonly encountered at the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension4) TPS help managers monitor the firm's relations with the external environment.Answer: TRUEDiff: 3 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension5) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of categorize6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension7) Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TRUEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension8) Management information systems primarily support nonroutine decision making. Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension9) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension10) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension12) Decision-support systems often use information from external sources.Answer: TRUEDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension13) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension14) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension15) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension16) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension17) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of compare18) Knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.Answer: FALSEDiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension19) Cell phones are one of the tools firms use to support teamwork and collaboration. Answer: TRUEDiff: 1 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension20) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:A) its environment.B) manufacturing and production.C) sales and marketing.D) invoices and payments.Answer: DDiff: 2 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension21) Promoting the organization's products or services is a responsibility of the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension22) Checking for product quality is an activity associated with the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension23) Which of the following is a cross-functional business process?A) Hiring an employeeB) Identifying a customerC) Fulfilling a customer orderD) Creating an invoiceAnswer: CDiff: 2 Page Ref: 44AACSB: Reflective ThinkingCASE: Comprehension24) Employees that assist with paperwork at all levels of the firm are called:A) data workers.B) knowledge workers.C) operational management.D) service workers.Answer: ADiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension25) The three principal levels of hierarchies within a business organization are:A) management, knowledge workers, and service workers.B) senior management, middle management, and operational management.C) management, data workers, and operational management.D) senior management, operational management, and workers.Answer: BDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension26) Key forces in a business's immediate environment include:A) regulations.B) technology.C) economy.D) politics.Answer: ADiff: 3 Page Ref: 45-46AACSB: Reflective ThinkingCASE: Comprehension27) Engineers and architects are examples of:A) senior management.B) production workers.C) knowledge workers.D) middle management.Answer: CDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension28) Which of the following is an example of a key force in a firm's broader, less immediate environment?A) stockholdersB) regulationsC) shipping firmsD) economic trendsAnswer: DDiff: 3 Page Ref: 46AACSB: Reflective ThinkingCASE: Comprehension29) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):A) executive support system.B) management-level system.C) decision support system.D) transaction-processing system.Answer: DDiff: 1 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension30) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise31) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:A) knowledge management systems.B) transaction support systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 48AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) senior managementD) middle management functions.Answer: DDiff: 1 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension33) These systems are designed to summarize and report on the company's basic operations.A) Management information systemsB) Decision-support systemsC) Executive information systemsD) Transaction processing systemsAnswer: ADiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension34) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.A) Management information systemsB) Transaction processing systemsC) Executive support systemsD) Decision-support systemsAnswer: DDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension35) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise36) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.A) Management information systemsB) Transaction processing systemsC) Decision-support systemsD) Knowledge management systemsAnswer: CDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension37) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2 Page Ref: 49-50AACSB: Analytic SkillsCASE: Analysis in terms of categorize38) Decision-support systems are also referred to as:A) business information systems.B) business intelligence systems.C) executive support systems.D) business model systems.Answer: BDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension39) Executive support systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension40) ESS are specifically designed to serve the ________ level of the organization.A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension41) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 2 Page Ref: 51AACSB: Analytic SkillsCASE: Analysis in terms of categorize42) ________ systems often deliver information to senior executives through a portal.A) Transaction processingB) Executive supportC) Management informationD) Decision-supportAnswer: BDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension43) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?A) TPSB) KWSC) MISD) DSSAnswer: ADiff: 3 Page Ref: 52AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) These systems are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRMD) Enterprise applicationsAnswer: DDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.A) transaction processing systemB) enterprise systemC) automatic reporting systemD) management information systemAnswer: BDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension46) What is the most important benefit of an enterprise application?A) Enabling speed of communicating.B) Enabling business functions and departments to share information.C) Enabling a company to work collaboratively with customers and suppliers.D) Enabling cost-effective, e-business processes.Answer: BDiff: 3 Page Ref: 53-54AACSB: Analytic SkillsCASE: Evaluation in terms of appraise, evaluate47) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 1 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.A) CRMB) MISC) ESSD) CPSAnswer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension49) Which type of information system would an intranet be most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together50) Which of the following types of system could be used to enable different firms to work collaboratively on a product?A) intranetB) extranetC) KMSD) CRMAnswer: BDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of appraise51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) Enterprise systemC) ExtranetD) IntranetAnswer: CDiff: 2 Page Ref: 55AACSB: Reflective ThinkingCASE: Evaluation in terms of assess, choose52) Buying or selling goods over the Internet is called:A) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:A) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?A) A wikiB) An extranet with KMS capabilitiesC) A TPS with KMS capabilitiesD) An ESS with collaboration capabilitiesAnswer: BDiff: 3 Page Ref: 54-65AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together55) Interaction jobs are those jobs which:A) are in the service sector and require close coordination, and collaboration.B) involve knowledge that can't be put into an information system.C) are performed typically by operational-level employees.D) require intense levels of interaction with clients.Answer: ADiff: 2 Page Ref: 57AACSB: Reflective ThinkingCASE: Comprehension56) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) Video conferencing system, for improving collaborationAnswer: ADiff: 3 Page Ref: 55-61AACSB: Reflective ThinkingCASE: Synthesis in terms of bringing information together57) In a business environment, the focus of collaboration is to:A) accomplish the task at hand.B) provide a sense of community.C) foster better communication.D) prevent miscommunication.Answer: ADiff: 2 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension58) Which of the following statements is NOT true about collaboration in a business setting?A) Collaboration may be a short-lived activity, lasting just a few minutes.B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.D) The evidence of the business benefits of collaboration are largely anecdotal.Answer: BDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following tools is NOT one of the most important 15 types of collaboration software tools?A) screen sharingB) video streamingC) video conferencingD) e-mail and instant messagingAnswer: BDiff: 2 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension60) A wiki is a type of:A) social networking site.B) blogging.C) video conferencing.D) Web site designed for collaborative writing and editing.Answer: DDiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension61) Second Life is an example of a:A) virtual world.B) wiki.C) social networking site.D) mind mapping tool.Answer: ADiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension62) The most widely used collaboration software tool used by very large firms is:A) Lotus Notes.B) Microsoft SharePoint.C) Google Apps.D) Onehub.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: Comprehension63) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?A) cost/use matrixB) task/time matrixC) space/cost matrixD) time/space matrixAnswer: DDiff: 2 Page Ref: 67AACSB: Reflective ThinkingCASE: Comprehension64) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?A) blogB) team roomC) electronic meeting softwareD) group calendarAnswer: CDiff: 2 Page Ref: 67AACSB: Analytic SkillsCASE: Analysis in terms of compare65) The ________ is responsible for ensuring that the company complies with existing data privacy laws.A) CPOB) CKOC) CIOD) CIPAnswer: ADiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension66) The principal liaison between the information systems groups and the rest of the organization is a(n):A) programmer.B) information systems manager.C) systems analyst.D) CIO.Answer: CDiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension67) A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CITAnswer: CDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension68) Development and support services for a firm's business systems are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: CDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension69) Policies that determine which information technology will be used, when, and how are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: DDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension70) A(n) ________ is a set of logically related activities for accomplishing a specific business result.Answer: business processDiff: 1 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension71) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. Answer: environmentDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension72) The ________ function is responsible for attracting, developing, and maintaining the firm's workforce.Answer: human resourcesDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension73) Managers need ________ systems to monitor the status of internal operations and the firm's relations with the external environment.Answer: transaction processingDiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is used by middle management to support nonroutine decision making. Answer: decision-support system/DSSDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension75) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.Answer: EnterpriseDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension76) Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.Answer: interorganizationalDiff: 3 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension77) ________ are highly trained technical specialists who write the software instructions for computers.Answer: ProgrammersDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension78) ________ are representatives of departments outside of the information systems group for whom applications are developed.Answer: End usersDiff: 2 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension79) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.Answer: TelepresenceDiff: 3 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension80) Identify the different types of systems used for the different levels of management in a business.Answer: The types of information systems used for different levels of management are transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business. They are used by operational managers to manage day-to-day operations. MIS summarize and report on the c ompany’s basic operations using data supplied by TPS. They provide middle managers with reports on the organization’s current performance and are not highly analytical. DSS also support middle management decisions when these decisions are unique, rapidly changing, and not specified easily in advance. They use advanced analytical models and data analysis capabilities and often draw on information from external as well as internal sources. ESS support senior management by providing data of greatest importance to senior management decision makers. ESS provide a generalized computing and communications capacity that can be applied to a changing array of problems. ESS present graphs and data from many sources through an interface that is easy for senior managers to use, often a portal.Diff: 1 Page Ref: 47-51AACSB: Reflective ThinkingCASE: Synthesis in terms of generalize81) In your opinion, what are at least three factors that contribute to the difficulty of integrating systems for different organizational levels and functions within an organization? Support your answer.Answer: An example answer is: Three factors that can contribute include different computing environments; different data kept; and employee resistance. Different computing environments can make it difficult in terms of programming to connect the systems together. If the systems have kept different types of data and different records, this may also be a hindrance. For example, if some elements in a database are recorded differently, such as a customer ID not being the same in one area as another, this would make consistency a problem and may contribute to redundant information. There may also be resistance to adopting new, integrative systems that are more efficient because these may change business processes and the functions of employees. People working in an organization may not want to lose the responsibilities they have and the functions they understand.Diff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: Evaluation in terms of assess, compare82) Discuss at least three reasons why collaboration and teamwork are more important today than ever.Answer: Collaboration and teamwork are more important today than ever for a variety of reasons. For one, the nature of work has changed from factory manufacturing andpre-computer office work. Today, the kinds of jobs we have require much closer coordination and interaction among the parties involved in producing the service or product. Another reason is that the organization of work has changed. For most of the industrial age, work was organized in a hierarchical fashion. Orders came down the hierarchy, and responses moved back up the hierarchy. Today, work is organized into groups and teams, who are expected to develop their own methods for accomplishing the task. Senior managers observe and measure results, but are much less likely to issue detailed orders or operating procedures. Another reason is the need to manage work from global locations: The work of the firm has changed from a single location to multiple locations - offices throughout a region, a nation, or even around the globe. Global competition also places a premium on innovation. Innovation is a group and social process, and most innovations derive from collaboration among individuals in a lab, a business, or government agencies. Strong collaborative practices and technologies are believed to increase the rate and quality of innovation. Overall, most research on collaboration supports the notion that diverse teams produce better outputs, faster, than individuals working on their own.Diff: 2 Page Ref: 57-58AACSB: Analytic SkillsCASE: Synthesis in terms of propose83) Identify and describe at least four business benefits of collaboration? Which do you feel is the most important and why?Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;(4) customer service; and (5) financial performance. Collaboration helps productivity because people working together on a task can complete the task more quickly. It helps quality because people working together will be more able to correct each other's mistakes. It helps innovation because people working in groups come up with more ideas than those working in isolation. It helps customer service because teams can solve customer complaints more quickly together rather than working in isolation. And as a result of all of these benefits, collaboration helps finance, because collaborative firms have superior sales, sales growth, and financial performance. Student evaluations will vary: for example, the most important of the benefits might be: innovation, because new products, services, and means of production are at the heart of being able to outperform your competitors.Diff: 2 Page Ref: 58-59AACSB: Analytic SkillsCASE: Evaluation in terms of compare, assess。

管理信息系统英文教材

管理信息系统英文教材Management Information Systems (MIS) TextbookIntroduction:In the fast-paced and dynamic business world, the effective management of information has become paramount for organizations to gain a competitive edge. Management Information Systems (MIS) play a crucial role in this process by facilitating the collection, processing, and dissemination of data to support managerial decision-making. This article aims to present an overview of the key components and topics that should be covered in an English textbook for studying Management Information Systems.Chapter 1: Introduction to Management Information Systems- Definition and importance of Management Information Systems- Historical development and evolution of MIS- Role of MIS in supporting organizational objectives and strategies- Ethical considerations in MISChapter 2: Information Systems and Business Processes- Understanding the concept of business processes- Relationship between information systems and business processes- Role of information systems in streamlining and improving business processes- Case studies illustrating the impact of information systems on business efficiencyChapter 3: Data and Information Management- Difference between data and information- Data storage and retrieval systems- Database management systems and their importance in MIS- Data governance and data quality managementChapter 4: Information Systems Infrastructure- Components and architecture of an information systems infrastructure- Hardware, software, and network resources used in MIS- Cloud computing and its role in information systems infrastructure- Security considerations in managing an information systems infrastructureChapter 5: Business Intelligence and Analytics- Concept and benefits of business intelligence (BI)- Techniques and tools used in BI and data analytics- Application of BI in decision-making processes- Predictive analytics and its role in strategic planningChapter 6: Enterprise Systems- Overview of enterprise systems (ERP, CRM, SCM)- Integration of enterprise systems and their benefits- Case studies showcasing the successful implementation of enterprise systems- Challenges and risks associated with implementing enterprise systemsChapter 7: E-commerce and E-business- Introduction to e-commerce and e-business models- Role of information systems in supporting online transactions- Security and privacy concerns in e-commerce- Mobile commerce and its impact on business operationsChapter 8: Social, Ethical, and Legal Issues in MIS- Ethical considerations in the use of information systems- Legal frameworks and regulations governing MIS usage- Privacy and security issues in managing information systems- Social implications of MIS and its impact on societyConclusion:A comprehensive and well-structured English textbook on Management Information Systems is vital for students to grasp the fundamental concepts and principles underlying the effective management of information in organizations. By covering topics such as MIS introduction, information systems and business processes, data management, information systems infrastructure, business intelligence and analytics, enterprise systems, e-commerce and e-business, and social, ethical, and legal issues, this textbook equips students with the necessary knowledge and skills to excel in the field of MIS.。

《管理信息系统》教学大纲英文

《管理信息系统》教学大纲课程编号：MIS465课程类型：学科基础课总课时：72 讲课学时：72学分：4学分适用对象：信息管理专业先修课程：MIS241, MIS351,MIS3631.Course Learning OutcomesBy the end of this course, you should be able to:1. Demonstrate an understanding of the issues in systems use ofan Information system (e.g. SAP) to support businessoperations and decision-making.2.Understand the scope of common Enterprise Systems modules (e.g.,SCM, CRM, HRM, procurement).3.Discuss the challenges associated with implementing enterprisesystems and their impacts on organizations4.Develop models for selected business process in enterprisesystems.municate and assess an organization’s readiness forenterprise system implementation with a professional approachin written form, and Describe the selection, acquisition andimplementation of enterprise systems2.Mapping between the course learning and program learningoutcomes5. Teaching hours allocation：（72 Hours）4.Teaching Contents and relationshipto the graduation requirementsThe aims of this course are to gain understanding of variousEnterprise Systems modules and how they are able to be applied ina business context. The course will present the evolution,components and architecture of Enterprise Systems and help you to understand the benefits and drawbacks of implementing such systems and how they can assist organizations to improve their overall efficiency. This course will also help you to refine yourcommunication skills and group work skills, and assist you in the development of your research skills.5.Assessment Methods:6. Course resourcesThe required textbooks for this course are:Management Information Systems (ISBN:978-0-273-78997-0) Kennth udon, Jane uden。

软件项目管理案例教程(第4版)-第3章

第三增量
……
核心功能
核心功能
核心功能
1
1
2
1
2
3
chapter__1
32
本章要点
一、生存期概述二、预测生存期模型三、迭代型生存期模型四、增量型生存期模型五、敏捷型生存期模型六、混合型生存期模型七、“医疗信息商务平台”生存期
模型案例分析
chapter__3
航天飞机等公司的财务系统
chapter__1
22
本章要点
一、生存期概述二、预测生存期模型三、迭代型生存期模型四、增量型生存期模型五、敏捷型生存期模型六、混合型生存期模型七、“医疗信息商务平台”生存期
模型案例分析
chapter__3
24
本章要点
模型案例分析
chapter__3
4
3.1生存期概述
3.1.1 生存期的定义
软件项目生存期模型的基本特征如下：
描述开发的主要阶段。定义每一个阶段要完成的主要过程和活动。规范每一个阶段的输入和输出。
chapter__3
6
生存期模型选择
Customer
Customer
Requirements
模型案例分析
chapter__3
15
3.2 预测型生存期模型
3.2.1 瀑布模型（WaterFall model）
需求分析
设计
实施
测试
chapter__1
维护
17
WaterFall model适合的项目
在项目开始前,项目的需求很明确在项目开始前,解决方案也很明确类似的项目如：

Management Information System 管理信息系统

Sichuan UniversityP.R.ChinaDepartment of Computer ScienceManagement Information SystemCourse Name Management Information SystemCourse No.304025020Department ComputerScienceHours32Academiccredit2Course Descriptions The course focuses on the basic concepts,structure,and development methodology of Management Information System(MIS).This course introduces the concepts, structure and technology of MIS,the plan,analysis,design,implementation, maintenance and evaluation of MIS,and the development,and application of computer-based systems and data for different fields.This course is designed to provide students with a strong educational foundation that prepares them as Information System(IS)professionals.The academic program consists of a specially designed curriculum that emphasizes conceptual,analytical,technical and interpersonal skills.The course offers students with comprehensive training in the use and management of information systems so as to prepare them for the proficiency to provide effective information services and support to organizations. The coursework is designed to provide technical and conceptual skills associated with the use of information technology in business organizations.The program includes insights into the existing and emerging information technologies and their impact on the IS function;train to critically analyze business processes,identify inefficiencies and problems,assess information requirements,create business solutions and technical specifications for the supporting system;provide expertise to design and develop database applications using the latest database technologies; provide expertise in the latest telecommunication technologies;train in interpersonal and communication skills to effectively interact with various information systems’clients;and provide managerial skills to manage IS projects.Course Materials(Textbooks)Yaowu Wang,Management Information System(second edition),Publishing House Of Electronics IndustryISBN978-7-121-07403-5GradingClass participation15%Homework25%Final exam60%Instructor InformationSichuan UniversityP.R.China Chengen Wu,lecturer,Department of Computer Science,Sichuan University Tentative Course ScheduleChapter Title Topic1Overview of themanagementinformation system 1)Information and information systems2)Theoretical foundations of MIS3)Application area of MIS2Technology bases formanagementinformation systemsdevelopment 1)Computer technology2)Data communications technology3)Computer network technology4)Database technology basics3Managementinformation systemdevelopment 1)The conditions and principles of MIS development2)The development approaches of MIS3)Development process management of MIS4System Planning1)System planning overview2)Common methods for system planning3)Business process reengineering5Systems Analysis1)Systems analysis overview2)Survey of existing system3)Organizational structure and business process analysis4)The data flow analysis5)Creating a logic model for the new system6)Systems analysis report6System Design1)The objectives and principles of system design2)High level system design3)Detailed system design7Implementation of thesystem 1)System designing2)System testing3)The system conversion,maintenance and evaluation8Object-orientedsystems development 1)Basic concepts and features of object-orientation2)The development principles and procedures of Object-oriented systems3)Object-Oriented Analysis(OOA)4)Object-Oriented Design(OOD)5)Object-Oriented Programming Language(OOPL)9Decision supportsystems and expertsystems 1)Decision support systems2)Group decision support systems3)Expert systems4)Intelligent decision support systemsSichuan UniversityP.R.China10Design of informationsystems in thenetwork environment 1)Principles and procedures of MIS in network environment2)Development and application environment of MIS in network environment3)The architecture of MIS in network environment4)Information and information systems security11Information systemdevelopment and itsimpact 1)The development of information systems2)The development of data analysis techniques3)The impact of Information systems on organizations and society4)Information resource management5)Information ethics6)Information policy and law。

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第三章数据的组织与管理
guiheqing@
2012-8-3
1
目录
• 第一节
• 第二节 • 第三节 • 第四节
数据处理的概念
数据的描述与组织数据库管理技术数据模型
2012-8-3
2
第一节
• 数据处理的概念
数据处理的概念
– 数据处理的主要目的 – 数据处理的主要内容
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表二
0101003 0203001 0204008
表三
生铁石棉焦碳
供应商编码供应商名称 XX钢铁公司 0001 0002 XX商贸集团
物资编码供应商编码
2012-8-3
0101003 0203001 0204008
0001 0002 0001
班级
班号班名
选修
n
课程
课程号课程名教材
班级
班号班名学生人数
26
2012-8-3
E-R方法
• 步骤
– 确定实体和关键字 – 确定实体之间联系
2012-8-3
27
实例：学生选课管理
• 学生选修样本报表
学号 6117 姓名马晓然专业编号 120202 专业名称企业管理课程编号 8301 8302 8402 3101 3116 2401 2402 8301 8311 8402 课程名称现代企业管理营销管理公司财务经济法基础理论商法专题货币银行理论金融工程学现代企业管理营销策划公司财务学分 3 2 3 3 2 3 2 3 1.5 3 成绩 86 75 90 65 84 78 86 80 75 88
职员文件
包含：职员编号、姓名、聘用日期学分及成绩的记录
（字母J的ASCII码）
12
第三节
• 数据管理的发展
• 数据库系统
数据库管理技术
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一、数据管理的发展
• 1、人工管理阶段
– 数据不能保存 – 无相应数据管理软件 – 数据不能共享 – 数据不具有独立性
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• BCNF、4NF、5NF
2012-8-3
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关系的规范化理论中，规范化体系通过多层范式(Normal Form，NF)结构表示关系模型的规范化程度。更高层范式
3NF 2NF 1NF 表式结构
2012-8-3
数据库设计要求
最低要求
39
第一范式（1NF）第一范式的关系应满足的基本
条件是元组中每个分量都必须是不
9801
9801 9801 9802 9802 9802 9802 9802 9802 2012-8-3
98信息1
98信息1 98信息1 98信息2 98信息2 98信息2 98信息2 98信息2 98信息2
98002
98002 98002 98101 98101 98101 98102 98102 98102
可分割的数据项。
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40
下面的关系—物资价税表不满足第一范式的条件，不是第一范式。物资价税表物资价税物资编码物资名称物资金额增00
去掉可分割的数据项后，可得到下面的关系，它已是第一范式。满足第一范式条件的物资价税表物资编码物资名称物资金额增值税额
2012-8-3
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数据组织的层次
数据的层次举例职员文件数据库部门文件项目数据库
财务文件
文件纪录字段（数据项）字符位
2012-8-3
900811刘汉云 2000-9-4 900206李卓宇 2002-7-2 900811刘汉云 2000-9-4 刘汉云 01001010 0，1 （名字字段）
3
数据处理的概念
• 数据处理指把来自科学研究、生产实践和社会经
济活动等领域中的原始数据，用一定的设备和手段，按一定的使用要求，加工成另一种形式的数
据的过程。
• 数据处理的主要目的（P47）
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4
数据处理的概念（续）
• 数据处理的基本内容
– 数据收集 – 数据转换 – 数据的筛选、分组和排序 – 数据的组织 – 数据的运算 – 数据的存储
E-R图)
– 矩形表示实体 – 菱形表示实体之间的联系 – 直线表示连接
• 1代表出现一次，M代表多次
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30
确定实体之间的联系——画实体联系图
学生 M
M
分配
1
专业
选修
M
课程
2012-8-3
31
确定实体之间的联系--画实体联系图
• 先画上矩形
• 填上实体名
• 判断是否有联系
• 有联系画上菱形,判断联系是1还是M
4132 1143 7142
谢以东陈晨沈俊
030107 020204 120202
经济法金融学企业管理
2012-8-3
28
确定实体和关键字
• 三个实体
– 学生 – 专业 – 课程
• 关键字
– 学号
– 专业号
– 课程号
2012-8-3
29
确定实体之间的联系——画实体联系图
• 实体联系图(Entity-Relationship Diagram,
2012-8-3
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二、数据库系统
• 数据库系统
– 数据库系统是由计算机系统、数据、数据库管理系统和有关人员组成的具有高度组织的整体。
• 数据库管理系统(DataBase Management System,简称DBMS)
– 指位于用户与操作系统之间的一种数据管理软件。
2012-8-3 17
二、数据库系统
李四
李四李四姚明姚明姚明杨倩杨倩杨倩
男
男男男男男女女女
1001
1002 1003 1001 1002 1003 1001 1002 1003
语文
数学政治语文数学政治语文数学政治
78
86 79 78 86 79 86 83 76 37
三、关系的规范化
• 规范化是研究关系中各属性间的依赖关系，以及对关系性能的影响。 • 范式是关系模式满足不同程度的规范化要求的标准。 • 第一范式：1NF • 第二范式：2NF • 第三范式：3NF
• 3）计算机世界
存入计算机系统里的数据是将概念世界中的事物数据化的结果。
2012-8-3 7
一、三个世界
• 将客观事物抽象为数据过程的三个阶段。
2012-8-3
8
二、数据组织的层次
如果数据能够在限定的时间内被检索处理，这些数据就产生了价值，成为信息，因此需要将数据有序的组织起来，才能对数据进行有效的处理。数据的组织采用“分层”的思想来进行。
• 数据库操作
– 基本表的建立与删除 – 数据查询 – 数据更新
• 数据库保护
– 数据的安全性、完整性、并发控制和数据库的恢复等。
2012-8-3 18
第四节数据模型(P147)
• 概念模型（信息模型）
• 数据模型
• 关系的规范化
2012-8-3
19
一、概念模型
• 1、概念模型的要素
– （1）实体（Entity）：客观存在并可相互区别的事物称为实体。 – （2）属性（Attribute）：属性是实体（事物）某一方面的性质或特性，一个实体可以由若干个属性来刻画。 – （3）码（ Key 也叫键、关键字）：能唯一标识每个实体的属性或属性集。
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网状模型
• 允许一个以上的节点无双亲。 • 一个节点可以有多于一个的双亲。
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关系模型
• 二维表。
班号 9801 9801 9801 班级 98信息1 98信息1 98信息1 学号 98001 98001 98001 姓名张三张三张三性别男男男课程号 1001 1002 1003 课程语文数学政治成绩 87 98 67
姓名年龄
姓名
呼者
1
呼应
M
应者
职位
观点
一呼百应
2012-8-3 24
多对多联系图例
姓名年龄
菜名
食客
N
喜欢
程度
M
菜肴
价位
收入
罗卜白菜各有所爱
2012-8-3 25
• 联系
学号
姓名
班级
性别
出生年月
– 1：1 关系
– 1：n 关系 – m：n 关系
学生
m
学生
n 所在
工号
姓名
职称
性别
班级
班主任
1 1 所在学生人数 1
– （4）域（Domain）：某个（些）属性的取值范围。
2012-8-3 20
– （5）实体集（Entity Set）：同一类型实体的集合称为实体集。
– （6）联系（Relationship）：在现实世界中，事物内部以及事物之间是有联系的，这些联系在信息世界中反映为实体（型）内部的联系和实体（型）之间的联系。
2012-8-3
0101003
生铁
600.00
102.00
41
第二范式（2NF）第二范式的条件是指在满足
第一范式条件的基础上，进一步
要求关系的所有非主属性完全依赖于其主码。
2012-8-3 42
下面的关系模式中，“物资编码”和“供应商编码”共同构成此关系模式中的主码。 “物资名称”这个非主属性只是部分依赖于主码（只依赖于主码的第一个分量“物资编码），因此该关系模式不属于第二范式。物资与供应商物资编码物资名称供应商编码供应商名称 XX钢铁公司 0101003 生铁 0001 0203001 石棉 0002 XX商贸集团 XX钢铁公司 0204008 焦碳 0001 2012-8-3 43