物业管理情景英语
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理和服务的职业。
随着全球化的发展，物业管理行业也逐渐得到了广泛的关注和重视。
在这个行业中，掌握一定的英语专业词汇和表达方式是非常重要的。
本文将为您提供一些与物业管理相关的英语词汇和句子，以帮助您更好地理解和应对物业管理工作中的英语交流。
1. Property Management - 物业管理- Property management refers to the operation, control, and oversight of real estate properties.- Effective property management ensures the smooth functioning and maintenance of properties.2. Facility Management - 设施管理- Facility management involves the coordination and maintenance of physical assets within a property.- Facility managers are responsible for ensuring the safety and functionality of buildings, equipment, and systems.3. Lease Agreement - 租赁协议- A lease agreement is a legally binding contract between a landlord and a tenant, specifying the terms and conditions of the rental arrangement.- The lease agreement outlines the rent, duration, and responsibilities of both parties.4. Maintenance - 维护- Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.- Preventive maintenance helps to identify and address potential issues before they become major problems.5. Tenant - 租户- A tenant is a person or organization that rents or occupies a property from a landlord.- Tenants are responsible for paying rent and adhering to the terms of the lease agreement.6. Landlord - 房东- A landlord is the owner of a property that is rented or leased to a tenant.- Landlords are responsible for maintaining the property, collecting rent, and addressing tenant concerns.7. Property Inspection - 房屋检查- Property inspection involves a thorough examination of a property to assess its condition and identify any potential issues.- Inspections are often conducted before a tenant moves in or moves out of a property.8. Security - 安全- Security measures are implemented to protect the property and its occupants from potential threats or hazards.- Security systems, surveillance cameras, and access control are commonly used in property management.9. Rent Collection - 租金收取- Rent collection refers to the process of collecting rental payments from tenants.- Property managers ensure that rent is paid on time and handle any issues relatedto late or unpaid rent.10. Tenant Relations - 租户关系- Tenant relations involve maintaining positive and effective communication with tenants.- Property managers address tenant concerns, resolve disputes, and ensure tenant satisfaction.11. Budgeting - 预算管理- Budgeting involves the planning and allocation of financial resources for property management activities.- Property managers create budgets to cover expenses such as maintenance, repairs, and utilities.12. Sustainability - 可持续性- Sustainability in property management focuses on reducing environmental impact and promoting energy efficiency.- Implementing sustainable practices can help reduce operating costs and enhance the value of the property.13. Emergency Response - 应急响应- Emergency response protocols are established to handle unforeseen events or crises in a property.- Property managers coordinate emergency procedures, such as evacuations or contacting emergency services.14. Tenant Screening - 租户筛选- Tenant screening involves assessing potential tenants to determine their suitability for a property.- Background checks, credit checks, and references are commonly used to evaluate tenant applicants.15. Eviction - 驱逐- Eviction is the legal process of removing a tenant from a property due to non-compliance with the lease agreement.- Property managers follow specific procedures and regulations when initiating an eviction.以上是一些与物业管理相关的英语词汇和句子。
物业管理英语第一讲PropertyManagement_6
物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achieve the objectives of th e property owner. Sometimes owners manage their own property, particularly small properties and particularly when they themselves oc cupy part of the space. But for larger properties or those whose owners live at a distance, management is usually performed by a paid pr operty manager, either an individual buildings on long-term leases, where tenants maintain the building, pay the taxes and insurance, an d mail the owner a check each month. But most residential, office, retail, and many industrial properties offer services along with the sp ace over time.Property management has long been an underrated function in the real estate industry. The need for professional management did not be come apparent until the depression of the 1930s, when numerous foreclosures revealed a pattern of management deficiencies. This over sight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or wo rk is a highly challenging task, calling for training, good judgment, variety of technical skills. Traditionally, however, emphasis in the re al estate industry has been on the so permanent elements of the investment-good location, construction, and reasonable long-term financ ing-than on the day-to-day operation of the property. It has sometimes seemed as if a property owner, having made a very large investm ent in the permanent structure, assumed that the property would run itself with a minimum amount of supervision.This concept of property management has changed substantially in the past decade. In an era of rising costs, it has dawned on owners th at good property management is the major controllable influence on residual cash flow (i. e., the number of dollars that end up in the ow ner‟s pocket). It is true that both rent rates and operating expenses are largely shaped by market forces beyond the control of any one pr operty owner (witness the very sharp rise in energy costs in the 1970s). But it is also true that comparable properties within the same ge ographic area often show significant variances in rental income and operating costs. Why? Close inspection often shows that “above-av erage” operating expenses and lower than average rent levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating the importance of management. So me investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been managed in the past and that the million dollar valuation was based on a capitalization of historic income figure. He borrowed money to buy the property, renegotiated certain leases, and established more effici ent operating procedures. In six months he sold the property for $1.4 million based on the capitalized value of the new, higher net incom e. His contribution was management expertise.Useful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的专业英语词汇和表达方式。
物业管理是指对房地产物业进行综合管理和维护的一项工作，包括物业运营、设施管理、客户服务等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语中常用的词汇和表达方式：1. Property management（物业管理）: The operation, control, and oversight of real estate properties, including residential, commercial, and industrial properties.2. Facility management（设施管理）: The coordination and maintenance of various physical assets within a building or property, such as HVAC systems, electrical systems, and security systems.3. Tenant（租户）: A person or organization that rents or leases a property from a landlord.4. Lease（租赁合同）: A legal contract between a landlord and a tenant that outlines the terms and conditions of the rental agreement.5. Maintenance（维护）: The ongoing upkeep and repair of a property or its facilities to ensure they are in good working condition.6. Rent（租金）: The payment made by a tenant to a landlord in exchange for the use of a property.7. Property inspection（物业检查）: The process of assessing the condition of a property to identify any maintenance or repair needs.8. Occupancy rate（入住率）: The percentage of occupied units in a property compared to the total number of units available for rent.9. Property manager（物业经理）: The person responsible for overseeing the day-to-day operations of a property, including tenant relations, maintenance, and financial management.10. Budgeting（预算编制）: The process of planning and allocating financial resources for the operation and maintenance of a property.11. Security measures（安全措施）: Measures taken to ensure the safety and security of a property and its occupants, such as surveillance systems, access control, and security guards.12. Customer service（客户服务）: The provision of assistance and support to tenants and other stakeholders in a property, including addressing their concerns and resolving any issues.13. Landlord（房东）: The owner of a property who rents or leases it to a tenant.14. Eviction（驱逐）: The legal process of removing a tenant from a property due to non-payment of rent or violation of the terms of the lease agreement.15. Lease renewal（租赁续约）: The process of extending the term of a lease agreement between a landlord and a tenant.以上是物业管理专业英语中常用的词汇和表达方式，掌握这些词汇和表达方式对于从事物业管理工作的人员来说非常重要。
物管处日常中英文
物管处：1、——可以帮我把这份文件发到台湾吗？Could you help me to fax this to Taiwan?——很抱歉。
我们这里的传真机不可以发国际传真。
Sorry, this fax-machine is not for international.2、我想要借用一下梯子？May I borrow this ladder/stepladder?3、请帮我把这份文件复印3份。
Please give me three copies of this paper for me, thank you!4、最近有一段时间不在家，可以把钥匙托管在物业吗？We will be out for some days. Shall we put our keys here?5、——可以请物业帮忙接收一下快递吗？Could you receive the EMS for me?——好的，请先签一下委托书。
Ok, please sign this letter of attorney.维修用语：1、我们家的净水器出水小，可以请师傅过来维修一下吗？There’s something wrong with our water cleaner/purifier. Could you ask somebody to have a look?2、厨房里的水槽下方漏水。
There is water leaking from somewhere in the kitchen.3、次卧窗户漏水Water leaking in the guest room4、客厅墙面有裂缝/发霉There’s a fissur e/mildew in the wall of our living room.5、北阳台天花涂料脱落The painting on the ceiling of the north balcony is falling off.6、厨房水槽上水龙头松动The tap/water faucet in the kitchen is loosen.7、客卫卫生间马桶堵塞The closestool in the guest’s washing room is blocked up.8、客卫台盆龙头漏水The tap/water faucet in the guest washroom is leaking.9、——主卧灯不亮The light in the main bedroom couldn’t be switched on.——家里是否备有灯泡？是否需要我们提供？Do you have any spare bulb at home?Do you need our light bulb?——家里没有。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。
物业管理是指对房地产物业进行全面管理和运营的一种管理方式，包括房屋维修、设备设施管理、安全管理、环境卫生管理、客户服务等方面。
在国际化的背景下，物业管理专业英语的学习和掌握对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语的一些常用词汇和表达方式：1. Property Management - 物业管理2. Real Estate - 房地产3. Facility Management - 设备设施管理4. Maintenance - 维修5. Security Management - 安全管理6. Environmental Management - 环境管理7. Tenant - 租户8. Lease Agreement - 租赁协议9. Rent Collection - 租金收取10. Property Inspection - 房屋检查11. Complaint Handling - 投诉处理12. Budgeting - 预算管理13. Energy Efficiency - 能源效率14. Emergency Response - 应急响应15. Customer Service - 客户服务16. Renovation - 翻新17. Occupancy Rate - 出租率18. Lease Renewal - 续租19. Property Valuation - 房产估值20. Landlord - 房东在物业管理专业英语中，常常会遇到以下场景和对话：1. 客户服务场景：Tenant: Hi, I'm having some issues with the plumbing in my apartment.Property Manager: I'm sorry to hear that. We will send a maintenance team to fix it as soon as possible.2. 租赁协议场景：Landlord: The lease agreement will be valid for one year, starting from July 1st.Tenant: Sounds good. I will sign the agreement and pay the deposit.3. 房屋检查场景：Property Manager: We will conduct a property inspection next week. Please make sure your apartment is clean and tidy.Tenant: Sure, I will prepare for the inspection.4. 投诉处理场景：Tenant: I have been experiencing excessive noise from the neighbors. Can you please address this issue?Property Manager: We apologize for the inconvenience. We will talk to the neighbors and take necessary actions.5. 预算管理场景：Property Manager: We need to prepare the budget for the next fiscal year. Please provide the estimated expenses for your department.Facility Manager: I will gather the information and submit it to you by the end of the week.以上是物业管理专业英语的一些常用词汇、场景和对话示例。
物业管理英语口语应用 PPT精品课件
一、前台基本待客英语
交给客人某东西时可以说： Here you are. 给你。 Here is your room key. 给你钥匙。 Here it is. 这就是您的东西。 当客人准备离开时，可以说： Have a nice day.
一、前台基本待客英语
祝您有美好的一天。 We hope to see you again soon. 希望不久能再加到你。 Thank you for staying with us. 谢谢光临。 当客人的英语难以理解时，可以说： Pardon? =Pardon me? =I beg your pardon? 对不起，请再说一遍。 Could you repeat that, please.请您重复一遍好吗？
一、前台基本待客英语
How many tickets would you like to buy? 请问您要买几张票？ 4、在提供建议协助、征求意见时，可使用Shall I......或
Would you like me to do......? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？
一、前台基本待客英语
Who would you like to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？
物业管理英语口语应用
课件目录
物业管理情景英语.
物业管理情境英语一-------空调维修夏季到来．持续的高温天气让大家都酷暑难耐。
又是一个炎热的下午，张小姐打电话到客服中心，客服小王接听了电话。
Summer has come, Sustained high temperature makes people intolerable.This afterno onMiss Zhang called to service center,Wang,an assistant of theCenter answered the call.小王：您好，客服中心，请问有什么能帮你吗?Wang: Good afternoon，what can I do for you?张小姐:你好，我是12楼XXX公司的行政主管。
我们办公室的空调好像出问题了，你们能帮忙看一看吗？Miss Zhang:Hello, this is the Admin Supervisor from XXX Company on 12thfloor.Th e air conditioner of our office doesn't work. Could you come tocheck?小王：好的，我们马上就到。
Wang：No problem, we'll come soon．小王和维修人员立刻赶到了12楼，对该区域的中央空调系统进行了检测。
发现是空调过滤网堵塞，维修人员迅速对过滤网进行了清洗疏通。
空调很快就运行正常了。
Wang and a maintenance worker went to Miss Zhang’s office．They check theair conditioner system of this area and then found out that the filter hasbeen blocked．They cleaned the filter and the air conditioner could worksoon．小王：张小姐，进入夏季空调经常运行，长期的工作导致过滤网集聚大量的灰尘，我们会定期给空调进行过滤网清洗，有需要的话可以联系我们。
物业管理英语第一讲PropertyManagement
物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance o term leases, where tenants maintain the building, pay the taxes and insurance, and mail theProperty management has long been an underrated function in the real estate industry. Th good location, construction, and reasonable long-term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a property owner, having madThis concept of property management has changed substantially in the past decade. In an average” operating expenses and lower than average rent levels result from inadequate pro The classic mistake of the stock and bond investor moving into real estate involves undere There is a story about the importance of property management. A San Francisco real estateUseful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。
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物业管理情境英语一-------空调维修夏季到来．持续的高温天气让大家都酷暑难耐。
又是一个炎热的下午，张小姐打电话到客服中心，客服小王接听了电话。
Summer?has?come,?Sustained?high?temperature?makes?people?intolerable.This?afte rnoonMiss?Zhang?called?to?service?center,Wang,an?assistant?of?theCenter?answered?the?call.小王：您好，客服中心，请问有什么能帮你吗?Wang:?Good?afternoon，what?can?I?do?for?you?张小姐:你好，我是12楼XXX公司的行政主管。
我们办公室的空调好像出问题了，你们能帮忙看一看吗？???Miss?Zhang:Hello,?this?is?the?Admin?Supervisor?from?XXX?Company?on?12thflo or.The?air?conditioner?of?our?office?doesn't?work.?Could?you?come?tocheck?小王：好的，我们马上就到。
Wang：No?problem,?we'll?come?soon．小王和维修人员立刻赶到了12楼，对该区域的中央空调系统进行了检测。
发现是空调过滤网堵塞，维修人员迅速对过滤网进行了清洗疏通。
空调很快就运行正常了。
Wang?and?a?maintenance?worker?went?to?Miss?Zhang’s?office．They?check?the air?conditioner?system?of?this?area?and?then?found?out?that?the?filter?hasbeen?blocked．They?cleaned?the?filter?and?the?air?conditioner?could?work soon．小王：张小姐，进入夏季空调经常运行，长期的工作导致过滤网集聚大量的灰尘，我们会定期给空调进行过滤网清洗，有需要的话可以联系我们。
Wang:Miss?Zhang,?there?are?a?lot?of?dust?after?long?time?work．We?can?helpto? do?the?regular?cleaning,?so?just?let?us?know?if?you?need?the?help．张小姐：好的，非常感谢你们！Miss?Zhang：It?sounds?great．Thank?you?so?much?for?your?help．小王：不客气!Wang：You?are?welcome!物业管理情境英语二——休闲区东侧路灯照明设施问题吴先生来到服务中心，客服助理小陈接待了他。
Mr．Wu?came?to?the?Service?Center．Chen，a?customer?service?assistant received?him．小陈：早上好，吴先生，很高兴见到您!Chen：Good?morning．Mr．Wu．Glad?to?see?you．吴先生：早上好，小陈。
Mr．Wu：Good?morning，Chen．小陈：请问有什么能帮你的吗?Chen：What?Can?I?do?for?you?吴先生：最近和邻居聊天时，大家都提到休闲区东侧路灯照明设施的问题。
休闲区是大家平时放松休闲的地方，大家都喜欢下班之后在这里放松一下，如果能安装一定的照明设施，这将为住户带来很大的方便。
Mr.Wu:Recently,we?are?talking?about?the?problem?of?the?road?lamp?on?the?east? of?the?leisure?area.?The?leisure?area?is?a?place?for?us?to?relax，and?we like to come?here?after?our?work.?If?there are?some?road?lamps，it?will?bring?lots?of?convenience?for?the residents．小陈：近期我们也正打算在休闲区内安装路灯，我们已经把这一情况上报给了有关领导，待报告成功审批之后，我们马上就可以安装。
Chen:We?are?planning?to?install?the?road?lamps?for?leisure?recently,and?have?reported?to?our?leaders，after?approved we?will?install?them?at once．吴先生：好的，真是非常让人期待呢。
我相信大家知道这个消息都会非常高兴。
谢谢你们!Mr．Wu:ok．I'm?looking?forward?to?it．I?believe?everyone?will?be?happy hearing?the?news，thank?you．小陈：不客气!Chen：You?are?welcome!?物业管理情境英语三——上班高峰时段乘电梯难问题星期四早上，Cindy来到了服务中心，客服小张接待了她。
On?Thursday?morning，Cindy?came?to?the?Service?Center.Zhang,?a?customer service?assistant?received?her．小张：早上好，请问有什么能帮您吗?Zhang：Good?morning,?can?I?help?you?Cindy：早上好，最近公司里很多同事都在讨论早上上班高峰时段乘电梯难的问题。
写字楼是个上班族密集的地方，上班高峰时段，大家都为了避免迟到而赶着到公司，造成了乘电梯难的问题。
你们能不能采取一些有效的疏导措施解决这个问题呢?Cindy：Good?morning．Recently,?we?are?talking?about?the?difficult?problem?of the?elevator?during?the?peak?time．Office?building?is?a?place?where?office?work er?arecrowded,?every?morning?everyone?rush?to?avoid?being?late?to?the?company,it?leads?hard?to?take?the?elevator．Can?you?do?something?for?that?小张：这几天我们也陆续收到有客户反映这个问题，现正准备在下星期实行相关措施。
Zhang：We?have?also?received?some?complaints?about?this problem，and?we?will?carryout?the?relative?plan．Cindy：那太好了!能说明一下具体会是怎样执行的吗?Cindy：That’s?great!?Can?you?tell?me?the?plan?in?detail?小张：在上下班电梯使用高峰期上午8：00—9：30，下午5：30—6：30将进行单，双号楼层管理，从而提高高峰期电梯系统的运行效率。
Zhang：The?elevator?will?be?managed?by?single?and?double?floor?duringthe?peak?time(8：00am-9：30am?and?5：30pm-6：30pm)．So?the?elevator?system?can be?operated?efficiently．Cindy：这听起来不错，相信这个措施实施之后会有很大的改善。
谢谢你们! Cindy：It?sounds?good! I?believe?it?will?bring?great?improvement.?Thank?you!小张：不客气!Zhang：You’re?welcome．物业管理情境英语四——小区树木修剪问题A?Daily?Conversation?on?Property?Management一天，小区树木正在大修剪，客服前台接到住户来电。
One?day，the?trees?are?being?pruned?in?garden，the?receptionist?received?a phone?call?from?a?tenant.住户：这么大的树为什么要修剪啊?Tenant：Why?should?the?big?trees?be?pruned?前台：榕树长势比较快，树冠大，台风季节来临时，会严重影响住户的生命和财产安全，会对小区地下管网造成严重破坏，长期不修剪会对树木的寿命造成影响。
我们已经提前发放了修剪通知，可能您忙没看到。
Receptionist：The?banyan?grow?fast，and the?crown?is?very?big，it?is?a?big potential?danger?to?the?tenants?when?the?typhoon?comes，which?willdamage?the?underground?pipe?seriously?and?affect?the?life?of?the?treesdue?to?no?pruning?for?long?time．We?have?issued?the?notice?to?you?in advance，maybe?you?didn’t?see?it．住户：哦，修剪树木有这么多好处啊。
Tenant：Oh，there?are?so?many?benefits?of?pruning?the?trees．前台：是的。
?Receptionist：Yes，it?is?true．住户：那我支持你们的工作。
Tenant：Ok．I?support?you.前台：多谢您的支持和理解!Receptionist：Thanks?for?your?support?and?understanding．物业管理情境英语五-------物业专项维修资金A?Daily?Conversation?on?Property?Management一天，Mary正在小区中心花园散步，碰到巡查的管理处工作人员张亮，两个人聊了起来。
One?day,?when?walking?in?the?garden?in?the?center?of?the?residential?district，Mary?met?Zhang?Liang,?a?management?staff?on?patrol,?and?they?began?talking．Mary：我发现缴费通知单上有一项是“物业专项维修资金”，请问它是什么用途? Mary：I?see?there?is?a?field?named “special?funds?for?maintenance”on?the? demand?note．Could?you?explain?what?is?it?for?张亮：物业专项维修资金是用于房屋本体共用部分的维修、更新和改造。