Visa Q12 员工敬业度 培训

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Copyright © 2007 The Gallup Organization. All rights reserved.
3
Overall Satisfaction with Visa as a Place to Work – By Division
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Copyright © 2007 The Gallup Organization. All rights reserved.
5
Gallup Q12® Engagement Index at Visa
Ratio of Engaged to Actively Disengaged (2006) = Ratio of Engaged to Actively Disengaged (2007) = Q12 GrandMean
75th
4.18
4.13
4.094.09源自4.04Asia Pac Percentile (4.22)
3.99
3.94
3.92
3.88
VISA AP China Div Korea Div SEA Div
(n=567) (n=33) (n=27) (n=32)
Admin
(n=36)
Corp Marketing Products Relations
2006 Mean
(n=25)
4.50
2007 Mean
(n=33)
+1.35
88th
2007 Asia-Pacific Database Percentile 89th 85th
Change
Opportunities to learn and grow Progress in last six months
(n=26)
(n=7)
(n=31)
(n=35)
(n=26)
(n=20)
(n=21)
(n=7)
(n=37)
(n=162)
(n=29)
(n=34)
(n=26)
(n=39)
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Copyright © 2007 The Gallup Organization. All rights reserved.

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11
China Division – 2006 - 2007
GrandMean:
3.15
(n=21) (n=30) (n=38)
Legal
(n=7)
Aust/NZ Div
(n=20)
THP Div Strategic Human Tech Svc Japan Div Risk Mgmt Biz Dvmt Resources
(n=34) (n=27) (n=7) (n=172) (n=34) (n=43)
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The 12 Questions That Matter
1. 2. 3. 4. I know what is expected of me at work. I have the materials and equipment I need to do my work right. At work, I have the opportunity to do what I do best every day. In the last seven days, I have received recognition or praise for doing good work. 5. My supervisor, or someone at work, seems to care about me as a person. 6. There is someone at work who encourages my development. 7. At work, my opinions seem to count. 8. The mission or purpose of my company makes me feel my job is important. 9. My associates or fellow employees are committed to doing quality work. 10. I have a best friend at work. 11. In the last six months, someone at work has talked to me about my progress. 12. This last year, I have had opportunities at work to learn and grow.
Change in GrandMean from 2006
0.63 1.35 0.63 0.68 0.65 0.59 0.81 0.57 0.68 0.52 0.78 0.35 0.19 0.61 0.38 0.53
4.50 4.10
4.46
4.33
4.24
4.23
4.23
Our Own Results
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Think about these…
• Is VISA becoming a better workplace over the past year? In what way? • Is the survey a means to an end or an end in itself?
Measure the impact of action on Employee Engagement
Define areas of strength and weakness
Survey administration – a web-administered survey administered from 5-15 June 2007 98% response rate (567 out of 580 VISA AP employees). This was identical to the response rate in 2006. A remarkable response rate when benchmarked to Gallup clients
• Are there any engagement linked aspects that could impact our business? In what way?
• What should we do next?
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Copyright © 2007 The Gallup Organization. All rights reserved.
Driving Employee Engagement at Visa (Wave 2)
Visa China 27th September 2007
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Some Regional Highlights
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Change from 2006
0.50 1.25 0.88 0.83 0.63 0.45 0.28 0.63 0.70 0.40 0.38 0.56 0.30 0.02 0.23 0.11
4.48 4.08
4.46
4.43
4.39 4.23 4.19 4.15 4.14 4.00 4.00 3.97 3.97 3.94 3.92 3.74
+ 0.63
Visa China 2006
n=25
Visa China 2007
n=33
Visa AP 2006
n=549
Visa AP 2007
n=567
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Copyright © 2007 The Gallup Organization. All rights reserved.
4
Q12 GrandMeans and Action Planning by Division
Percentage of Employees who Felt that Their Team had Made Progress on Action Plans
75% 96% 87% 83% 86% 83% 86% 74% 83% 61% 89% 67% 83% 69% 73% 53%
3.35 3.17
4.67 4.64
+1.32 +1.47
Best friend Coworkers committed to quality Mission/Purpose of company My opinions count Encourages development Supervisor/Someone at work cares Recognition last seven days Do what I do best every day
VISA AP China Div Korea Div
Legal