商务英语Unit 5 参考答案
《商务英语综合教程》 Unit (5)

5. Hearing the news, she shook her hand in
.
6. Adverts must not create a
impression.
7. She
her dog with the finest steak and salmon.
8. The government was reluctant to
.
Additional Reading
Customer service mistakes (and how to avoid them)
Savvy companies understand and value the importance of customer service. They recognise that providing excellence in customer service is a sure-fire way of keeping customers loyal and getting them to buy from you again. And if you’ve got high customer retention, then that will also benefit your business’ bottom line.
Without customers, you would have no business. Therefore, organizations need to develop customer 4 and 5 to retain their customers.
Making the customers happy can give a 6 result to company. It is better to have proper communication with customers, stick to your 7 made, treat customers nicely, make innovations to attract new customers and 8 the old customers, properly deal with customer complaints and remember the golden rule.
高级商务英语听说第四版unit5课后答案

高级商务英语听说第四版unit5课后答案1、When Max rushed to the classroom, his classmates _____ exercises attentively. [单选题] *A. didB. have doneC. were doing(正确答案)D. do2、She serves as a secretary in a university. [单选题] *A. 为…服务B. 担任…职务(正确答案)C. 竞争…服务D. 申请…职务3、91.—Do you live in front of the big supermarket?—No. I live ________ the supermarket ________ the post office. [单选题] *A.across; fromB.next; toC.between; and(正确答案)D.near; to4、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for5、John had planned to leave, but he decided to stay in the hotel for()two days because of the heavy rain. [单选题] *A. otherB. the otherC. another(正确答案)D. others6、My friends will _______ me at the airport when I arrive in London. [单选题] *A. takeB. meet(正确答案)C. receiveD. have7、I’m looking forward to hearing from you _______. [单选题] *A. recentlyB. soon(正确答案)C. quicklyD. fast8、What lovely weather,()? [单选题] *A.is itB. isnt it(正确答案)C. does itD.doesn’t it9、At nine yesterday morning, I ______ an English class while they ______ a PE class.()[单选题] *A. was having; were having(正确答案)B. had; hadC. was having; hadD. had; were having10、The weather forecast says that we’ll have occasional rain tomorrow. [单选题] *A. 偶尔的B. 不停的C. 少量的(正确答案)D. 不可预测的11、—Could you please make the bed?—______.()[单选题] *A. Yes, I wasB. No, I don’tC. Sure, I’ll do it(正确答案)D. No, that’s no problem12、How _______ Grace grows! She’s almost as tall as her mother now. [单选题] *A. cuteB. strongC. fast(正确答案)D. clever13、( ) What she is worried __ is ____ her daughter is always addicted to chatting online./; that [单选题] *A /; thatB of thatC about that(正确答案)D about what14、Do you know what()the change in his attitude? [单选题] *A. got throughB. brought about(正确答案)C. turned intoD. resulted from15、Mom is making dinner. It _______ so nice! [单选题] *A. smells(正确答案)B. tastesC. feelsD. sounds16、Our teacher was very happy because _______ failed the exam. [单选题] *A. somebodyB. anybodyC. nobody(正确答案)D. everybody17、He _______ getting up early. [单选题] *A. used toB. is used to(正确答案)C. is usedD. is used for18、—Would you like some milk?—Yes, just _____, please. [单选题] *A. a little(正确答案)B. littleC. a fewD. few19、Grandfather lives with us. We all _______ him when he gets ill. [单选题] *A. look after(正确答案)B. look atC. look forD. look like20、Lily is a very_____person and never wastes anything. [单选题] *A.generousB.economical(正确答案)C.economicD.efficient21、Can I _______ your order now? [单选题] *A. makeB. likeC. giveD. take(正确答案)22、( ) My mother told me _____ in bed. [单选题] *A. not readB. not readingC. don’t readD. not to read(正确答案)23、“I think you are wonderful,”she said, “You are so patient with your little George.”[单选题] *A. 耐心(正确答案)B. 细心C. 关心D. 偏心24、2.The villagers want to have a bridge. Can this dream ________? [单选题] *A.come outB.get awayC.come true(正确答案)D.get out25、36.The students will go to the Summer Palace if it __________ tomorrow. [单选题] * A.won’t rainB.isn’t rainingC.doesn’t rain (正确答案)D.isn’t rain26、I’m still unable to make myself_____in the discussion, which worries me a lot. [单选题]*A.understandB.understood(正确答案)C.understandingD.to be understood27、--Do you know _______ girl with long curly hair?--Yes. She is Mary. She plays _______ piano very well. [单选题] *A. a; /B. the; /C. the; the(正确答案)D. a; the28、61.How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A.of(正确答案)B.inC.onD.for29、Sitting at the back of the room()a very shy girl with two bright eyes. [单选题] *A. is(正确答案)B. areC. hasD. there was30、They all choose me ______ our class monitor.()[单选题] *A. as(正确答案)B. inC. withD. on。
商务英语-Unit-5-business-meeting

Starting Point
Task 1 Work in pairs. Here are some characteristics of successful business meetings. First rank them in the order of importance. Then compare your list with your partner’s and explain why you rank them in this way.
Unit 5 Business Meeting
Understanding the Text
Task 2 Complete the passage that summarizes the text.
To hold successful business meetings, a few things should be taken care of. Before a meeting, 1. being prepared can ensure the better results. And the organizer can show the participants the list of topics to be covered by 2. s_e_t_tin_g__a_n_a_g_e_nd_a_. During a meeting, usually two things may largely affect the meeting process. Firstly, the participants won’t feel the meeting is a waste of time if they have good 3. __tim__e_k_e_e_p_in_g___. Secondly, everyone should 4. _m__a_in_ta_i_n_fo_c_u_s__ by sticking to the point. After a meeting, the 5. __m_i_nu_t_e_s__should be circulated to all the participants for affirmation.
《商务英语综合教程》 Unit (5)

Section A Gap-Filling
Complete the gap-filling task according to the text.
Customer Is King—Make the King Happy
The position of customers in the market nowadays is different from the past. At present they have more choices of products which suit their 1 , needs and desires. The reasons for this change are that the change of market from 2 to 3 , and the matter of customer preference is simply a matter of what the customers wants to buy.
1. What caused customers to be kings nowadays? 2. In accordance with the text, how to provide
excellent customer services? 3. What kinds of customers are right customers?
《商务英语综合教程》(基础)
Unit 5 Customers
A. Brainstorming B. Business Knowledge
◆ Additional Reading C. Business Skills D. Business Actions
◆ Additional Reading E. Highlights Vocabulary Suggested Answers
新视野商务英语第二版unit5答案

新视野商务英语第二版unit5答案1、5.Shanghais is known ________ “the Oriental Pearl”, so many foreigners come to visit Shanghai very year. [单选题] *A.forB.as (正确答案)C.withD.about2、My sister _______ listen to music when she was doing her homework.[单选题] *A. used to(正确答案)B. use toC. is used toD. uses to3、--What’s the weather like today?--It’s _______. [单选题] *A. rainB. windy(正确答案)C. sunD. wind4、Bliss, who worked in an information centre, began to work on the book in 1 [单选题] *A. 策划B. 上班C. 写作(正确答案)D. 销售5、Sometimes Americans are said to be _____. [单选题] *A superficially friendB superficial friendC. superficial friendlyD. superficially friendly(正确答案)6、My brother is _______ actor. He works very hard. [单选题] *A. aB. an(正确答案)C. theD. one7、The manager was quite satisfied with his job. [单选题] *A. 担心的B. 满意的(正确答案)C. 高兴的D. 放心的8、Don’t swim in the river. It’s too _______. [单选题] *A. interestingB. easyC. difficultD. dangerous(正确答案)9、Tom will _______ me a gift from Japan. [单选题] *A. takeB. getC. carryD. bring(正确答案)10、My dog is very _______. It is safe to touch it if you want to. [单选题] *A. luckyB. deliciousC. friendly(正确答案)D. helpful11、23.Hurry up! The train ________ in two minutes. [单选题] * A.will go(正确答案)B.goC.goesD.went12、_______ a busy afternoon! [单选题] *A. HowB. What(正确答案)C. WhichD. Wish13、Is there ____ for one more in the car? [单选题] *A. seatB. situationC. positionD. room(正确答案)14、At half past three she went back to the school to pick him up. [单选题] *A. 等他B. 送他(正确答案)C. 抱他D. 接他15、Customers see location as the first factor when_____a decision about buying a house. [单选题] *A.makeB.to makeC.making(正确答案)D.made16、38.These workers ___________ this bridge since one year ago. [单选题] *A.buildB.are buildingC.have built (正确答案)D.built17、——Have you()your friend Bill recently? ———No, he doesnt often write to me. [单选题] *A. heard aboutB. heard ofC. heard from (正确答案)D. received from18、You can't see many _____ in a hospital. [单选题] *A. man nurseB. men nurses(正确答案)C. men nurseD. man nurses19、It’s windy outside. _______ your jacket, Bob. [单选题] *A. Try onB. Put on(正确答案)C. Take offD. Wear20、You can borrow my book, _____ you promise to give it back to me by the end of this month. [单选题] *A.even ifB. as long as(正确答案)C. in caseD. even though21、John is fond of playing _____ basketball and Jack is keen on playing _____ piano. [单选题] * A./…the(正确答案)B.the…/C./…/D.the…the22、Now he is _______ his homework. [单选题] *A. busyB. busy with(正确答案)C. busy with doingD. busy does23、Whatever difficulties you have, you should not _______ your hope. [单选题] *A. give inB. give outC. give up(正确答案)D. give back24、Have you done something _______ on the weekends? [单选题] *A. special(正确答案)B. soreC. convenientD. slim25、pencil - box is beautiful. But ____ is more beautiful than ____. [单选题] *A. Tom's; my; heB. Tom's; mine; his(正确答案)C. Tom's; mine; himD. Tom's; my; his26、Why don’t you _______ the bad habit of smoking. [单选题] *A. apply forB. get rid of(正确答案)C. work asD. graduate from27、Hearing that he had passed _____ health examination, he immediately made _____ call to his parents. [单选题] *A. a; /B. the; /C. the; a(正确答案)D. a; the28、Tom is very _______. He never cleans his room. [单选题] *A. lazy(正确答案)B. activeC. shyD. healthy29、Mary _______ Math. [单选题] *A. is good at(正确答案)B. do well inC. is good forD. is good with30、Tomorrow is Ann’s birthday. Her mother is going to make a _______ meal for her. [单选题] *A. commonB. quickC. special(正确答案)D. simple。
商务英语综合教程(中级) Unit 5-《商务英语综合教程》(中级)

to improve the training of staff.
4. The company has
$ 10 million for its new solar energy project.
5. His experience in marketing resulted in the
of his career.
1. Why do companies have to budget for advertising?
2. What are the best advertising strategies for small businesses?
3. How do companies know whether their advertising is actually working?
Complete the following sentences with the words given.
assessment profile
campaign targeted
promotion simultaneously
branding resources
advertising optimize
(1)
(2)
(3)
(4)
Group Work
Some famous advertising slogans are full of wit, creativity, and punch and have become a part of our lives. Work in groups to make a brief introduction of the advertising slogan changes of one of the above companies in Task Two and the reasons.
商务英语uni5译文及答案

Unit 5 Electronic CommerceText A 什么是电子商务今天我们能从阿里巴巴、易趣、雅虎等各种网站购买到从日常用品到工业机械设备等各种产品。
电子商务是指通过电子媒体来进行商务活动。
这意味着使用简单、快捷、低成本的电子通信手段来进行交易,交易的双方不必进行面对面的会晤。
如今的电子商务主要是通过因特网和电子数据交换实现。
电子商务最早是从20世纪60年代开始发展的。
随着计算机的广泛使用、因特网的日益完备和广泛采用、信用卡的使用、安全交易协议的建立以及政府的支持和促进电子商务的发展日益繁荣,人们开始使用电子手段作为一种商务媒介。
一、电子商务的好处1、由于计算机网络能够以一种迅速而廉价的方式促进信息的交换,因特网如今已经延伸到世界的各个角落。
中小型企业能够与全世界的贸易伙伴建立联系。
高速网络使地理上的距离变得无关紧要。
企业在传统的市场之外就可以更加容易地销售货物,探索新的市场并识别商业机会。
2、那些无力建立海外办公室或办事处的中小型企业现在可以向全世界的每个角落展示自己。
3、企业为了增强它们自身的竞争能力,可以通过因特网收集有关产品、买主和竞争者的信息。
4、通过因特网与顾客建立紧密的联系,以及通过昼夜24小时提供最新的产品和服务信息。
企业就能够发挥它们的竞争优势。
此外,数据可以随时更新,这样就不会存在过时信息的问题了。
5、因特网能够在网络空间为公司提供许多市场和无尽的产品推销机会。
此外,还能增进与买主的联系。
6、使用多媒体功能,可以有效地通过因特网使人们接受一个团体的图标以及产品和服务的商标。
7、详尽的客户信息,例如消费方式、个人偏好和购买力等等,能够帮助企业更加有效地制定市场战略。
二、电子商务的类型1、公司内部的电子网络:通过内部网,人们可以在内部交换和处理商务信息。
2、企业与企业间的(B2B)电子商务:在所有其它类型的电子商务中,这种通过因特网或电子数据交换来进行电子交易的途径理应得到人们最多的关注。
剑桥商务英语高级U5答案

剑桥商务英语高级U5答案1、The little boy saved his money ______ he could buy his mother a gift on Mother’s Day.()[单选题] *A. butB. such thatC. in order toD. so that(正确答案)2、61.How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A.of(正确答案)B.inC.onD.for3、While they were in discussion, their manager came in by chance. [单选题] *A. 抓住时机B. 不时地C. 碰巧(正确答案)D. 及时4、I haven’t met him _____ the last committee meeting. [单选题] *A. forB. since(正确答案)C. atD. before5、It was()of you to get up early to catch the first bus so that you could avoid the traffic jam. [单选题] *A. senselessB. sensible(正确答案)C. sentimentalD. sensitive6、Amy and her best friend often ______ books together.()[单选题] *A. read(正确答案)B. readsC. is readingD. to read7、We need two ______ and two bags of ______ for the banana milk shake.()[单选题]*A. banana; yogurtB. banana; yogurtsC. bananas; yogurt(正确答案)D. bananas; yogurts8、My father always gets up early. He’s never late _______ work. [单选题] *A. toB. for(正确答案)C. onD. at9、( ) They have_____ useful dictionary. They want to lend it___ us. [单选题] *A. an; forB. a; fromC. an; toD. a; to(正确答案)10、____ wants to see you. [单选题] *A. Somebody(正确答案)B. AnybodyC. All the peopleD. No people11、The book is very _______. I’ve read it twice. [单选题] *A. interestB. interestedC. interesting(正确答案)D. interests12、The reason why I didn't attend the lecture was simply()I got a bad cold that day. [单选题] *A. becauseB. asC. that(正确答案)D. for13、--Mom, I will not eat fast food this year. Believe me.--If you make a _______, you must keep it. [单选题] *A. jokeB. noiseC. mistakeD. promise(正确答案)14、My brother often does ______ homework first after school.()[单选题] *A. heB. his(正确答案)C. sheD. her15、The yellow bag _______ me. [单选题] *A. belong toB. belongs to(正确答案)C. belongD. belongs16、He is a student of _______. [单选题] *A. Class SecondB. the Class TwoC. Class Two(正确答案)D. Second Two17、Though my best friend Jack doesn’t get()education, he is knowledgeable. [单选题] *A. ManyB. littleC. fewD. much(正确答案)18、Two()in our school were sent to a remote village to teach for a month. [单选题] *A. women teachers(正确答案)B. woman teachersC. women teacherD. woman teacher19、Tony can _______ the guitar.Now he _______ the guitar. [单选题] *A. play; plays(正确答案)B. playing; playingC. plays; is playingD. play; is playing20、Grandfather lives with us. We all _______ him when he gets ill. [单选题] *A. look after(正确答案)B. look atC. look forD. look like21、His father always _______ by subway. [单选题] *A. go to workB. go to schoolC. goes to bedD. goes to work(正确答案)22、_______ your help, I passed the English exam. [单选题] *A. ThanksB. Thanks to(正确答案)C. Thank youD. Thank to23、—Whose book is it? Is it yours?—No, ask John. Maybe it’s ______.()[单选题] *A. hersB. his(正确答案)C. he’sD. her24、If you don’t feel well, you’d better ask a ______ for help. [单选题] *A. policemanB. driverC. pilotD. doctor(正确答案)25、I _____ of her since she left school three years ago. [单选题] *A. didn’t hearB. haven’t heard(正确答案)C. was not hearingD. shall not heard26、Tom didn’t _______ his exam again. It was a pity. [单选题] *A. failB. winC. pass(正确答案)D. beat27、He doesn’t feel well. He has a _______ nose. [单选题] *A. runingB. rainingC. runny(正确答案)D. rainy28、My friends will _______ me at the airport when I arrive in London. [单选题] *A. takeB. meet(正确答案)C. receiveD. have29、--Why are you late for school today?--I’m sorry. I didn’t catch the early bus and I had to _______ the next one. [单选题] *A. wait for(正确答案)B. ask forC. care forD. stand for30、You should take the medicine after you read the _______. [单选题] *A. linesB. wordsC. instructions(正确答案)D. suggestions。
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Unit 5 EmploymentPart I Business V ocabularyDirections:There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, two points for each sentence.1 Intelligence levels decline _____B_______, but change little over their working life.A honestlyB modestlyC rarelyD sharply2 Most people like to think that personality can change, particularly the more _______C_________ features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.A positiveB activeC negativeD passive3 People can be groomed for a job. Just as politicians are carefully _____B_________ through dress, hairstyle and speech specialists, so people can be sent on training courses, diplomas or experimental weekends.A repackedB repackagedC refinedD reset4 However, his employer told him that he must not come to work in a collar and tie to dive his 17-tonne lorry. If he did so, he faced the A .A sackB bagC packD package5 They wanted him to _______D_______ the company’s new image of casual clothing such as T-shirts or sweat shirts.A agree toB comply toC follow toD conform to6 His employer, Mr Yamago, believed that behavior like Mr Nishiura’s _______C_________ company discipline and corrupted morale.A undertookB underlinedC underminedD damaged7 When you enter a company, you_____B_______ your human rights.A sign onB sign awayC sign forD sign in8 Mr Nishiura is going to sue his employer for unfair _____C___________.A employmentB unemploymentC dismissalD job title9 There are always several fitness instructors _______A__________ to advise people and provide them with personalized fitness programmes.A on handB in handC by handD hand in hand10 The clubs aim to _______B_________ people of all ages and income groups.A attract toB appeal toC conform toD respond to11 The carrying vessel departed from Shanghai on February 28 and is _____D____in San Francisco on March 12.A because ofB becauseC due toD due12 We are pleased to advise you that the 500 dozen blouses under the above order_____B____ loaded onto the M.V. “Evergreen” on March 28,A areB wereC isD was13 We are now enclosing our commercial invoices in triplicate ____C______US$12,000.A ofB atC forD by14 This sum is payable by irrevocable letter of credit confirmed _____B_____ anAmerican bank.A inB withC underD on15 If you have any queries, please ______D_______ us.A contact withB to contact withC to contactD contact16Since the transaction is made _____C____ CIF basis, you are to ship the goods.A atB byC onD in17 In our letter of May 5, we made ____D____ clear that shipment is to be effected inJune.A youB themC thatD it18 Please make every effort to get the goods ____C_____ immediately.A to dispatchB dispatchingC dispatchedD dispatch19 We have shipped your order on board M/V, which sails _B__ your port tomorrow.A atB forC toD from20 After inspection, we found five cartons ______A________.A damagedB to damageC damagingD damagePart II Phrase TranslationDirections:Directions: There are 20 Chinese phrases in this part. You are required totranslate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1星座 astrological sign2家庭背景 family background3婚姻状况 marital status4血型 blood type5缺勤记录 absentee record6智力水平 intelligence level7新闻发言人 press officer8新闻发布 press release9年度报告 annual report10公司宣传资料 company literature11着装要求 dress code12营销部 marketing department13人权 human rights14不公平解雇 unfair dismissal15年终奖金 end-of-year bonus16员工流失率 staff turnover17社交活动 social activity18以客户为中心的文化 customer-oriented culture19业绩记录 track record20商机 business opportunityPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1. Most people like to think that personality can change,particularly the more negative features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.大多数人认为性格是可以改变的,特别是像焦虑,缺乏自尊,冲动或感情上缺乏温暖这样更负面的特征。
2. Choosing the wrong candidate may leave anorganization paying for years to come.选择了错误的员工会使一个组织在今后的几年里付出代价。
3. Few companies will have escaped all of the followingfailures: people who panic at the first sign of stress; those with long, impressive qualifications who seem incapable of learning.很少有公司能避免所有下列失败:一见到压力就惊慌失措;拥有一大串耀眼证书却好像没有学习能力的人。