汇丰环球英语面试必备资料
汇丰环球面经
1.面试时间为：2011/09，整个面试共使用了2天一开始是电话面试，所以注意投简历之后的4天尽量让电话空闲。
电话面试会问你：为什么要加入汇丰公司？你对它有什么理解？你知道客服做什么嘛？之后就要你英文介绍自己，并且用英文回答自己的工作经历，从中学习到什么？然后就会问你什么时候有空面试，交待面试时间地点。
到正式面试的时候，要去大堂隔壁的房间拿等待，接着去做英文考卷，难度是高中到大一水平。
接着就要情景模拟，背景是旅行社，自己是客服，HR是客户进行信息咨询。
这两轮都会淘汰一些人，所以坚持是胜利。
最后就是一对二的问答，自己是那个一啦。
会问你之前电话面试的问题，然后问你工资期望以及职业目标，是否接受轮班，再附加一些他们临时想到的问题。
我也想不明白为什么HR最后不要我，可能是答的一些答案不符合那个人的心水吧，这就要看人了。
尽量保持谦虚，友善，大方，表示出自己有上进心，想要在客服奉献终身吧~！另外，虽然感觉英文很重要，但是毕竟是在中国，尽量争取说中文的机会，让自己的意思表达清楚！别留遗憾。
我的遗憾是可惜一直用了英文，词未必达意，反而扣分了。
面试问题为什么要加入汇丰公司？你对它有什么理解？你知道客服做什么嘛？之后就要你英文介绍自己，并且用英文回答自己的工作经历，从中学习到什么？接受轮班制度嘛？你期待的薪水是多少？为什么辞去上一份工作？?2.面试时间为：2011/05，整个面试共使用了7天首先是英语的机测，英语机测比较简单，大概英语四级水平，机测完后就全部被带到休息时填写一份资料，包括基本情况和简单问题。
然后是电话服务情景对话，情景对话会有一份资料给你先阅读了解，然后模拟电话服务模式，客人会提与资料相关的问题让你回答。
最后是部门经理面试面试问题为什么选择汇丰？?3.面试时间为：2011/05，整个面试共使用了7天首先是英语的机测，英语机测比较简单，大概英语四级水平，机测完后就全部被带到休息时填写一份资料，包括基本情况和简单问题。
汇丰银行招聘面试经验及面试问题分享
汇丰的⾯试经历 决定写点⾯经，其实不是写，是把我以前收集的关于AC的⾯经贴出来，够⼤家伙们⽤了。
汇丰的⾯试经历 汇丰银⾏bankerdevelopment的筛选过程是我经历的⾯试⾥⾯最严格、最正规的 上⼤家对此的介绍不多，今天跟⼤家分享，算是为师弟师妹积累点有益的东西吧 汇丰银⾏今年有两个program，⼀个managementtrainee,⼀个是bankerdevelopment 前者是针对数据中⼼的经理⼈员培养计划，后者则是培养你成为熟悉全⾯银⾏业务的银⾏家，期限都是2年，后者要在北京、上海、⾹港等地rotation BD的⾯试有四轮 1st,SHL的test,跟kpmg的⼀样，只不过全是英⽂，数学部分的时间有点紧，试题与恒⽣银⾏竟然完全⼀样，因此在⼤家都做过的前提下必须保证⾜够的正确率。
2nd,与hrmanagerfacetofaceinterview，全部问题与个⼈的softskills有关，cbeam有详细记载，基本就是让你举例⼦，如何与team中不同style的⼈相处，解决冲突，convince对⽅，体现leadership，以及⾃⼰的职业发展⽬标什么的。
全英⽂，45分钟。
此轮的困难是要有源源不断的例⼦⽀持你的简历中的内容，以及⼀些处理⼈际关系的经验，直到⾃⼰被问的黔驴技穷为⽌。
3rd,casestudy，这是最难的⼀关，也是SHL出的试题，分析⼀个案例，让你作⼀个⽂案⼯作，给⽆数⼈物排列优先级，然后写出memo以及⼀个计划书，此轮的障碍是时间⾮常紧，⽐如需要作三个重要决策，⽽留给你分析问题、解释原因并提出个⼈最终决策的时间只有8分钟，还要⽤英⽂书写出来，可见时间之紧，hr⼩姐拿⼀个秒表计时，多⼀秒时间都不给留。
整个1个半⼩时始终保持⼀种⾼度紧张状态，铅笔机械式的挥动(xiaosu曾提醒⼤家⼀定要带⾃动铅笔，偶也深受其害，两只2b铅笔被磨的没有尖，还要尽量保持卷⾯的整体整洁⼯整，这是⼀个良好的职业态度!)最后，作⼀个100道选择题的personality测试，考察你的性格是否适合银⾏家这种职业 4th,finalassessmentcenter,最tough也最有意思的⼀轮啦!整整⼀天，包括三个部分：groupdiscussion,facetofaceinterview,caseanalysisanpresentation.这⼀轮分两组，每组六个⼈，先作⼀个1⼩时的groupdiscussion，需要组⾥的⼈通例合作，解决⼀个⽇程安排的问题，最重要的是每⼈找到⾃⼰的位置，在组中有⼀个很好的contribution，是不是做leader不是很重要，我们围坐在⼀个圆桌中，背后被4个考官监视着，⼀举⼀动都被记录在案，不过⼀点也不紧张，还好讨论是⽤中⽂。
HSBC Interview - 汇丰银行面试问题资料讲解
H S B C I n t e r v i e w-汇丰银行面试问题36 Behavior questions1.Why do you want to work for the position?Tips: -Say it fits your skillsets: analytical, problem solving, great communicator-Say you spoke to______, who’s in this position, loved his experience2.Why do you want to work for the company?3.What differentiate you from other candidate?4. Tell me about yourself: Tell your life stories in 3 mins, more laid backWalk me through your resume: more formal, pick top experiencesTips: Prep for the two versions5. Tell me what you enjoy the most about your school experience.Tips: talk about academic, extracurricular activities and professional development6. Favourite course and least favourite course7. 5-10 YEAR Career GOAL8. How would working for our company help you achieve your long term goal?9. Hobbies outside class?Tips: Not just any hobbies. Try to tie the hobbies into the positionIf it is an analytical role that requires market knowledge, say you spent 3 hours a day to follow the newsIf its people type of role, say football experience, and tie it back to the position, say you learned to work with ppl through football, you are used to work with people, its part of you. So you want this role.10. Tell me about your previous work experience?11. Tell me about the skills you have acquired through your eduction, employment and other activities that you believe will help you in this job at our job?Tips: Break down to academic experience including CFA, your work and extracurricular experiences12. Do you like working with others or working along.Tips: Say both depending on the nature of the work. Experienced working independently and working with a team in your role as a student ambassador for TMX( Work solo at U of T, work collaboratively with other ambassadors from other schools)13. Major accomplishment to date?14. Why do you think you will be the most successful candidate at this role.Tips: “ read job description, see your company is looking for people with skill 1, skill 2, skill 3”. Then elaborate the 3 skills you have that match with the job description.15. Do you work well under stress?16. . If someone you worked with was unable to carry out their responsibilities, would you assist them and how would you go about it?17. Tell me a time when you came up with a creative idea18.Talk about your best project19. Tell me about a time you displayed leadership20. Tell me about a time when you had to deal with an unsatisfied coworkers/ boss?21. There are times when we are faced with problems. Describe a time when you had to deal with a small problem before it became a huge problem.22. Describe a time where you failed in one of your job assignments23. Give me an example of how you suggested an idea to your boss and how you sold the idea to him.24. What was your best written achievement? How do you do research for the written piece? 25. describe a presentation you had to do26. When taking high risks, sometimes it is possible to have a failure. Have you taken a high risk, which has later worked fine, but initially you have questioned yourself whether it was worth to take the risk? /How you convince, what strategy you use to convince team to choose your solutions.27. tell me about a time when you proposed improvements to the company (or your boss)28. .tell me about a new transition that you had to me make and how you adjusted29. . 5 strengths & 3 weakness30. success story about demonstrating technical skills. Tell me a time when had to communicate something technical to someone with a non-technical background, in writing31. how have you dealt with a situation that was bound to fail32. Has anyone ever asked you or put you into a situation where your ethical decision making is jeopardized? How have you dealt with it? How did you handle difficult people at workplace33. Why choose the finance major?34. . Tell me about time you gave idea to another person? Coaching/ showing compassion / Use your knowledge to help someone/ Ask the right question/give a suggestion/helped someone?35. What was a situation where you failed to achieve your stated goal?/ Work below expectation.36. Do you make your opinions known when you disagree with the views of your supervisor?。
汇丰银行面经
汇丰银⾏⾯经汇丰银⾏⾯经 ⼀笔(全英⽂) 1. numerical 35分钟35题。
和JLL不⼀样，这次是7幅图在后⾯放在⼀起，难度有所增加。
2. verbal 形式和JLL完全⼀样。
25分钟，12个⼩段⼦(70～90词的样⼦)，每段后⾯有四个stateme nts。
要求判断statement是A: True B: False C: Cannot say 我verbal正好完成，numerical最后5题是乱涂的。
JLL笔试后，我赶紧去做了100题GMAT逻辑，希望能熟悉⼀下“西⽅的思维⽅式”。
感觉这 次verbal做的不错。
可惜numerical没来得及做。
还是要提⾼阅读速度和质量 ⼀⾯(25分钟英⽂，5分钟中⽂，1v1，hr manager，⼥) 主要考察所谓的soft skills。
⽐如：你有没碰到过特别不容易相处的⼈？ ⾯试官集中⽕⼒考察team spirit和leadership⽅⾯的问题，边听边记录。
⼆笔(全英⽂) 给你⼀堆files，⼀本answer book.完成三个task。
背景：⼀个trade fair,公司在⾥⾯要设⽴⼀展台。
公司业务是……原project负责⼈突 然病了，你接任。
上班的⼀天，给你⼀堆⽂件，内容很多，举例如下。
部门间协调，例：xxx说下礼拜有时间和你开会； ⼈事⽅⾯，例：xxx说他认为xxx不适合参加这个project； 供应商⽅⾯，例：xxx公司催你付款； 其他⽅⾯。
内容真的很多，⼀定要抓紧时间！ task one：填表，说明你会……； task two：回答三个问题。
说明你的⼀些decisions and reasons；budget⽅⾯……； task three：写⼀份报告，要求…… 每个task都有时间限制，不允许调配时间(除⾮hr没注意)。
task one⽐较重要，这⼀部分有40mins，要⼜快⼜好的看完资料 后⾯两个task你没有充裕的时间回去找⽂件来看。
汇丰视频面试准备
应该跟经验贴写的都差不多，总体时长不到40分钟；先是8个英文问题，都是behavior的常规问题:1. Self-intro & What have you done in your last 2-3 years?2. Why HSBC? Why BDP?3. The difference between HSBC and his competitor? （可能需要了解一下HSBC的业务特点、优势等等，尤其在中国的）4. How to deal with conflicting priorities?5. How to get trust from a person who is demanding/overquliafied?6. Describe a challenge working experience7. An example of your working with people having different styles and personalities8. Career plan然后，中文问题：1. 对于在二三线城市工作有什么看法？愿意在二三线城市工作多长时间？HR 另外根据我对二三线城市的一些看法，追问了细节2. 现在的居住地与户口3. 未来职业规划，用中文再描述一下（哈哈，一定是我刚才英文说得太烂了。
）11月6号下午4点多接到HR 的预约电话，11月7日下午2点视频面。
具体说下情况：准备部分：1. 我看了很多关于视屏面的帖子，大家都差不多。
我个人推荐不知道HSBC BDP 是什么的，请去看看介绍，会有帮助。
2. 准备题目我收集了我能找到的所有英文中文题目中文题目：1. 对于二三线城市工作与一线城市的区别\对于在二三线城市工作有什么想法2. 能在二三线城市工作多久3. 说出想定居的5个城市4. 是否需要解决城市户口5. 你家乡哪里是否愿意回去工作6. 有没有户口迁移计划7.个人长期职业规划我被问到的是1,2,4,5,6,7.英文题目：HSBC?Why BDP?you plan your work when time is very limited how you plan your work?time you influence others to do sthtime you deal with strangersdo you think relationship building is important?have your done in the past two years?a challenge working experienceexample about time conflict, how to solve it?difference between HSBC and his competitor?to deal with conflicting priorities?example of your working with people having different styles and personalities, how did you influence themto work with stranger? What did you learn from this?experience working with people from different cultures and how you influenced others in case of conflictsAspirations (职业规划）to make team spirit, give an example?you work with a group of people, you and them have different opinion, how did you influence them and the results.to get trust from a person who is demanding/overquliafied?我被问到的是1，4，6，8，11，13，17.时间：26分钟HR挺辛苦的，我是晚了20分钟开始。
汇丰考研复试准备的问题
The possible questions in the interview我的英语属于很差的那种，（所以下面的文章肯定错误频频）尚且准备一下都能过复试，相信每个人只要好好准备一下都能过汇丰的复试的。
真的不难1.Introduce yourself briefly？Good morning，I am very glad to be here for the interview. My name is XXX，I’m twenty four years old. I was born in PuYang，a small city in Henan province. I have graduated from XXXX university in 2010. My major in my college is XXXXX. After my graduation, I got a job as a technician in the aviation industry corporation of China. I had worked there for one year. Last august I quit my job and rent a room near XX university to prepare the postgraduate entrance exams.Now, all my hard work has got the result since I got the chance of interview.And if I am lucky to get into this famous business school, I will spare no effort to be a master of the finance. Thank you.2.Why you are here?I applied this program because I got interest in finace. I have been thinking ofchanging my major to finance since the fifth term of my college time. So I took the postgraduate exams this year and acquired the chance to interview.3. Why do you choose PHBS?I chose PHBS because it’s goal. It is taking efforts to become a famous andinternational business school in the word.I admire it’s ambition,and I also want to be an international and famous business man. So I choose the PHBS. It can give me a platform to fulfill my dream and I want to grow up with it. That is why I choose PHBS.4. Why do you change your major?Because I dislike my major in my university. It was chosen by my parents.They wanted me to become a techninian. You know in high school, students like me didn’t know anything except the konwlege in the textbooks. So I didn’t show disagree at that time. But in my college, I was bothered by this major.Fortunately，In 2008，the power of the finance impressed me. From that time on, I began to learn financial knowledge and got interest in it. So I decided to change my major to finance and become a successful business man in my future.That is why I change my major.5. Please introduce PuYang briefly?PuYang is a small city in Henan province. It’s 150 kilometers away from Zhengzhou, the captial of Henan province. The population in it is 600 thousand.In 1980s, the first dragon was discovered in PuYang, so Puyang acquired another name, “the dragon town of China”. Moreover, Puyang is the capital of China at the time of Zhuanxu(颛顼). And the grave of Zhanghui(张挥), theforefather of those people whose surname is zhang, is in Puyang.The Zhongyuan oil field, one of the biggest oil fields in China, is located in Puyang, and it has serving Puyang’s economy for nearly 30 years.6. Please introduce Xi’an briefly?Xi’an is the capital of Shanxi province, with a population of eight million. It is one of the seven ancient captials of China, and is also one the four ancient capitals in the world. So, Xi’an is a famous city not only in China but also in the world.There are many historic sites in Xi’an, especially the Terra Cotta Warriors, which is known as the Eighth World Wonder. There are also many beatiful parks in Xi’an, such as the Qingling wild animal zoo. I think the tigers in it is very strong, because they ate an old man last year.In addition, the delicious food is also need to be introduced. The Yangrou pao mo, the Chinese hamburger. I think they are worth to take a taste if you will go there.7. What is your advantages and disadvantages in learning finance?I think I have three advantages in learning finance.First, Being skillful in finance need to be good at mathematics, and I am good at mathematics.Second, I am an energtic boy and will never give up untill got my ife goal.And I can overcome all the diffcuties in front of me.Third, I have a special motive, that is I want to get a high paid in finance after my gradustion. Olny in this way, I can give my parents a better life.I have one disadvantage in my opinion. That’s my English, though myEnglish is much better than I have ever been, it is still not very good. But I think I can make a great progress in the following five months, if I can pass this interview.8. Have you read any books in finance?Yes, actually I have read three financial books carefully. Their names are the monetary banking, the financial maket and the international finance. Especially the financial market, it impressed me deeply, I read it again and again, but I still can’t understand The option Pricing.9. Why are you interst in fiance?Because I was shocked by the power of finance in 2008. It let me known fiannce is the center of the modern economy, and nowadays, our country is still lack of advanced financial talents. Form that time on, I bagan to keep an eye on finance and read mamy financial books. Gradually, I got intrest in it. So in 2009, I decided to change my major through take the postgrsduate entrance exams.10. What do you like to do at your leisure time?To be honest, I am a football fan. At my leisure time, I like playing football with my friends. My favorate teams is real madrid and AC milan.I also like reading historic books at my leisure time. From the storieshappened long time ago we can realize many things which are very helpful for our life.11. did you learn any economic course in you college years?Sorry, I haven’t got any economic courses in my college years.12. what do you think of your salary after your graduating?If I am given a chance to study finance in this famaous business school. I think I can get a salary more than 30 thousand yuan per month.13. What will you want to do after your graduation?14.What is your life goal?Having a happy family and being a successful businessman is my life goal. I hope through my hard studing and working, I will become an expert in finance.Only in this way, can I make contributions to my hometown in finance, and give my family a rich life.15. What do you learn from you college?I got many helpful things in my university, of them the most important thingis that we must know ourself clearly, through improving advantanges and hiding disadvantages then chasing what you want or what you get interst in. that is the way to success.16. What is the most difficult thing in your life?The greatest difficulty I have ever been faced is the postgraduate entrance exams. The idea that I will change my major to finance drove me to take the exams, I have taken it for three times and failed twice. This is my third time, and this time I finally got the chance of interview.17. What do your parents do?Both of my parents are farmers in a normal village. They are very indrstrious.Their biggest dream is me. They want me to get into a famous university and become a technician insteat of a farmer like them after the graduation.18. Which course impressed you in your college years?I think the course is The principle of materials forming, given by professor huangWeidong. In this course, he showed us the formation and beauty of the snowflake,and through that he let us know the crystallizatiion process is belong to not only the science but also the art, science is not just about fingers, we can also find beatiful things in it.19. Why did you quit your job?To be honest, as a technician in A VIC, I had a comfortable life, getting to work at 8:00 and taking off at 5:00. and all the work I did in it was very easy. But I was sick of the enviprment in the A VIC, almost all the workers there like playing majiang(麻将)，there was no stress, and this comfortable life will kill my ambition, that is not what I want. I am a young man and think life is a journey full of things to be explored. So I quit my job in case becaming majiang.20. Could you tell me something about A VIC?Sorry, there are too many informations relate to the nantional security, so I think I would better to say nothing about it.21. why is your English so poor?My English is poor, but better than I have ever been. I have made some progress in my Eglish. Such as Last year my English score in postgraduate exams was fifty-nine,while this year is sixty-eight.If I will be given the chance, I think I can make a great progress in my English in the following five months, and became good at it.I will pour all my energy into learning English that is also what I had planned to do last year when I decided to apply for this program.22. what do you think about your job after your graduating from prekinguniversity?I want to be a consutant in a security company after my graduation. I knowthe finincial student with a backgrand of Science and engineering like me is the securities companys’ favorate. Maybe after several years work I will apply for a MBA degree. That is my plan.23. Do you have any questions for us?Yes, As a student has changed my major, I wonder to know whether I need to read any books in accounting? Because being good at finance need to be good at accounting.24. what is your plan of learning English in the following five months?I will spend six hours everyday to learn English, two hours for listenging,two hours for watching English movies, and the last two hours for speaking English loudly in Zhengzhou university’s campus in a crazy way.。
汇丰面试资料 JAVA
汇丰面试记录1.英文面试1)英文自我介绍个人经历：教育经历、培训经历、工作经历（项目经验大概描述就可以，详细问题会在谈话中问到）；还可以谈谈兴趣爱好与自我评价。
2)英文对话主要是项目相关的提问，可以英文与粤语结合的回答，甚至直接用粤语回答；会问到使用什么样的技术与开发工具进行开发。
2.技术面试个人经验：如果是非技术人员面试，会涉及到概念性问题；不单要能够说出基本概念，最好能用非专业语言（个人理解、通俗的语句）描述，使非技术人员都能够理解。
如果是技术人员面试，主要是面试者参与过的项目相关问题的提问，不会涉及太多概念性的东西。
问题汇总：1)在所参与的项目中担当什么角色？做了哪些工作？用到什么技术？所使用的技术应用在哪方面？2)自己觉得最成功的一个项目是哪个？为什么觉得是最成功的？如何进行的？3)如何开展在项目中的工作（一个项目下来，是怎么做的，自己具体的做法是怎样）？4)有没有数据查询调优的经验？有的话，是哪个项目？在该项目中如何实现？5)有没有Ajax（）的使用经验？在哪个项目的哪个方面应用到呢？6)对JavaScript熟不熟悉？有没有实际的使用经验？7)一般使用的开发环境是什么？有没有Unix系统的开发或者使用经验？对操作命令熟不熟悉？会不会写脚本？（不用很高级的脚本，有使用过的话，基本的要知道。
）8)有没有参与过与开发工作性质上区别比较大的项目工作？3.扩展问题1)除了Java外，还懂其他编程语言吗？如VB，ASP等。
2)除了项目接触到的行业外，还有没有对其他行业的信息有所了解？特别是银行行业的？3)能接受加班吗？4)能接受开发以为的工作吗？如维护等？（汇丰的业务比较多，不一定是开发的工作）5)如果是面对新的项目新的技术要求，会觉得难易适应吗？6)有没有写英文邮件或者与他人英文交流的经验？7)个人特长是什么？（一定要说出自己认为的特长，不一定是技术层面的，可以是性格等方面的；如：逻辑思维、学习能力等，最好是有利于工作的；对方考核的重点在于自我的认知，有没有自己有自信的地方。
汇丰环球面试题目
汇丰环球面试题目一、自我介绍您好，我是XXX，非常荣幸能有机会参加汇丰环球的面试。
我拥有丰富的工作经验和专业知识，希望能够在此次面试中展示自己的能力与潜力。
二、职业规划在职业规划方面，我希望能够在汇丰环球这样的国际化企业中找到一个长期发展的机会。
我对国际金融市场有着浓厚的兴趣，并且具备扎实的专业知识和技能，在跨国交易和风险管理方面有着深入的研究和实践经验。
我相信自己的能力和潜力能够为汇丰环球做出积极的贡献。
三、个人能力与优势1. 强大的分析能力：在我的上一份工作中，我负责分析公司的财务状况和市场趋势，提供战略建议和决策支持。
通过我的分析，公司在市场的竞争中取得了良好的业绩。
2. 团队合作能力：在我的团队中，我经常承担领导者的角色，组织团队成员共同完成任务。
我善于与他人合作，能够有效地协调各方利益，并提高团队的效率和绩效。
3. 抗压能力：我在繁忙的工作环境中表现出色，能够在高压下保持积极乐观的心态并迅速应对突发状况。
这使我能够在紧急情况下做出明智的决策，并有效地解决问题。
四、汇丰环球的价值观和文化我研究了汇丰环球的价值观和文化，发现其注重客户服务、诚信和团队合作等方面。
这和我的职业理念非常契合，我相信这些价值观和文化将使我在汇丰环球找到与自己价值观相符的工作环境，共同推动公司的发展。
五、面试准备为了更好地准备此次面试，我进行了详尽的研究和学习。
我阅读了汇丰环球的公司资料和行业相关的最新信息，深入了解了公司的业务范围和市场竞争态势。
我希望通过此次面试，能够展现我对行业的热情和扎实的专业知识，同时向面试官展示我与汇丰环球的价值观相符的素质和能力。
六、结束语非常感谢您给我这次参加汇丰环球面试的机会，我期待着能够加入贵公司，并为实现公司的目标和愿景贡献自己的力量。
谢谢！以上就是我的汇丰环球面试答案，请您参考。
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一.could you introduce yourself?
My nama is…..and I graduated from….,I am ….years old .i am from…..province…
My hobbies are travelling.playing backestball…..
I am a hardworking,positive and self-motived person
I believe I am qualificated for the position and look forward the opportunity to work with you
二．what is your opinion about the telephone custom service?
1.provide the service to the custom and it is the connection between custom and company
2.provide the advice to the custom and introduce the products to the custom
3.help to handle it when custom have some problems
三． what do you think a best telephone custom service?
1. you are polite
2. you are famillar with the products and service
3. you are very patient
4. you can have great communication with custom
四． what are your caree plan?
1. HSBC is a great company and I want to learn more knowledge and skills in the company
2. I want to be a expert in the custom service and have the opportunity to be promoted and get more responsibilities in 3-5years
五． Why do you want to work for HSBC?
1. HSBC is a great company and it is furtune 500 and I can learn more knowledge and skills in the company
2.It can help you increase your ability of communication and handing the problems
3. Financial industry is great industry and full of potential and I like to work in the financial industry
金融服务专员 Financial Services Specialist - 客户服务中心 Contact Centre
1. 大专或以上学历
College degree or above2.良好的英语/粤语读写说能力，以及良好的沟通能力/电话沟通能力
Ability to speak and understand Cantonese/English fluently, and have good conversational / telephone skills;3. 良好的系统操作能力，懂得使用微软办公软件Ability to operate system and know about MS Office,e.g. Excel4. 有客服/销售相关工作经验者优先考虑
Experience in customer request/queries is preferred.5. 能适应轮班或固定夜班/通宵班的工作
Be able to adapt to the rotating shift or fixed-night / overnight shift working environment.
为客户提供专业的电话呼叫中心营运支持，主要通过电话与客户联系，解答、处理客人的问题或者联系客人提供服务和产品介绍。
提供服务函盖多个银行业务范围，包括信用卡服务、综合理财、工商业务、电话理财销售、诈骗管理等。
Provide professional support to customers, mainly responsibility is contact with customers by telephone. Makes, receives customer calls and resolve customer inquiries in a professional manner. Present and promote banking product and service in a pro-active manner.
Provide service to cover multiple bank business scope, including credit card services, integrated financial management, commercial banking, telephone banking sales, fraud management etc.
Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 8,000 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.。