酒店职称英语
酒店专业英语
一、短语（一）General Manager 总经理Assistant Manager 副经理Administration &AccountsLinen Keeper 床单管理员Bed linen 床单枕套Terry towel 毛巾Tumble dryer 滚动式烘干机Floor housekeeper 楼层管理员Florist Assistants 绿化管理员Staff Maids 楼层公共区域服务员House Porters 勤杂工Head Housekeeper 客房部总管Deputy head housekeeper 客房部副总管Room Maids （客房）服务员RMHousekeeping 管家部/客房服务部Front Office 前台Cloakroom Attendants 衣帽间/行李处Maintenance 维修部Valet 洗衣房Revenue center 收益中心Cost center 成本中心Working practice 工作计划Staff rota 员工轮值表VR（visual rota 勤务轮值表）Employment agency 职业介绍所Staffing requirement 人员配备The occupancy of the hotel 酒店入住率Peak period 高峰时段Slack period 淡季Full shift /half shift / split shift 全班/半个班/间隔班Day off 休息日On duty 值班Electrolux laundry system 伊莱克斯洗衣系统Tailored laundry solution 定制化洗衣服务Tailor-made rental contracts 定制化的租费契约Full-service agreement 全套服务协议Financing deals 融资协议Reduce cost 降低成本Laundry and valet service 送洗服务Baby-sitting service 临时保姆服务Meal voucher 餐券Early morning tea 早茶Tent card 住宿卡Line up 排队Pick up 整理收拾Full-board / half-board 全食宿/ 含两餐Hotel-keeper 酒店管理者Reception and porter service 接待和行李服务Bathroom facilities 浴室设施Central heating system 中央控热暖气系统Enjoy a high reputation 享有盛誉Chili pepper 辣椒Soy sauce 酱油Taste bud 味蕾Under special circumstance 在特殊情况下Dine out 外出进餐（尤指在餐馆）（二）1.客房部the Housekeeping2.餐饮部Food and Beverage5.空房 a room available6.提前预定advance reservation7.接受预定receive reservation8.确认预定reservation confirmation9.航空公司座位预订系统airlines seat reservation system10.担保方式guarantee method11.配送渠道distribution channel12.第三方third party13.首席执行官Chief Executive Officer CEO14.副总裁vise president V.P.15.中心预定系统central reservation system CRS16.应用服务提供商application service provider ASP17.全球配送系统global distribution systems GDS18.面对面，亲自in person19.把...与....相连接link....with20.如果in the event of21.由于due to22.首先in the first instance23.由...随意决定at the discretion of24.受....限制be restricted to1.汽车协会the Automobile Association AA2.（英国）皇家汽车俱乐部Royal Automobile Club RAC3.英格兰旅游委员会English Tourism Council ETC4.国家旅游局the Nation Tourist Board5.厕所Water Closet WC6.符合标准meet standards7.把重点放在...上put emphasis on8.一系列 a rang of9.被认为是be seen as10.崭新的brand new11.例如for instance12.个人设施private facilities13.服务水平the level of service14.设施等级rang of facilities15.顾客服务质量quality of guest care16.停车场parking lot17.海滨旅馆/饭店beachfront hotel / oceanfront hotel1.打电话者calling party2.接电话者called party3.热线hot line4.打电话place a call5.对方付款电话reverse charger call / collect call6.公用电话pay phone7.无线电话 a wireless telephone8.移动电话cellular telephone / cell phone / mobile phone9.手提式电话portable phone10.叫人电话person to person call11.叫号电话station to station call12.通过接线员转接的电话operator assisted call13.国际漫游international roaming14.长途电话long distance call15.自动售货机vending machine16.电话订购 a telephone subscriber17.信用卡credit card18.借记卡debit card19.全球通global system for mobile communication GSM20.个人通讯服务personal communication technology PCS1.记住keep in mind2.确保make sure3.依靠rely on4.记录keep a record of5.饭/ 酒店业the hospitality industry1.开户头open an account2.个人支票personal check3.半自动的semi-automated4.销售点point of sale POS二．句子（一）1.Turn-down service.May I come in?我是来铺床的，可以进来吗？2.Would you mind me making up the room now?我现在要收拾房间，你不介意吧？？3.We always do the check-out rooms first,unless there is a request.除非有人要求，一般来说，我们总是先做结过账的房间。
酒店各部门职称中英文对照一览表
各部门职称中英文对照一览表部门职位（中文）职位（英文）房务部经理R.D. Manager管家部副经Asst. HSKP. Manager理前厅部副经Asst. F. O. Manager理大堂副理Asst. Manager房务部秘书R.D. Secretary洗衣房主任Laundry Supervisor洗衣房部长Laundry Captain洗衣工Laundry Man公共区域部P.A. Captain长公共区域清P.A洁员花工Gardener商务中心文Business Center Clerk员房务部接线生OperatorRooms Division行李生BellboyDeparement缩写:R .D. Dept. 接待员Receptionist门童Doorman楼层部长Floor.Captain楼层服务员Floor Attendant客房中心文Chamber Service Center Clerk员财务部总监Financial Controller财务部经理Financial Manager总帐会计General Accountant核数主任Audit Supervisor夜核员Night Auditor日审部长Day Audit Captain总出纳General Cashier财务部会计员AccountantFinancial信用外结员Credit Collector Department缩写:FC. Dept. 成本主任Cost Supervisor核数主任Audit Supervisor收银主任Cash Supervisor收银部长Cash Captain收银员Cashier仓库主任Depot Supervisor会计文员Accounts Clerk仓管员Store--Keeper收货员Consignee中菜部经理CH.R Manager营业副理Sales Asst. Manger 中菜部中菜部主任CH.R. Supervisor ChineseRestaurantDepartment中菜部部长CH.R. Captain缩写:CH.R. Dept. 中菜部副部长Asst.CH.R. Captain Secertary 中菜部咨客CH.R. Hostess中菜部服务员CH.R. Waiter中菜部烧味部主管Barbecue Supervisor ChineseRestaurantDepartment烧味部厨师Barbecue Cook缩写:CH.R. Dept. 烧味部厨工Barbecue Worker中菜行政总厨CH.R . Executive HeadChef中厨部主管CH.K. Supervisor中厨部副主管Asst.CH.K. Supervisor中厨部厨师CH.k. Cook中厨部厨工CH. K. Worker海鲜养殖员Seafood Culturist点心部主管Pastry Supervisor点心师Pastry Cook杂工Handyman西餐总厨W.R . Headchef西餐部主任W.R . Supervisor西餐部西餐部部长W.R. CaptainWestern Restaurant Department 西餐部副部长Asst.W.R. Captain缩写:W.R. Dept. 西餐部服务员W.R. Waiter 西厨主厨W.K . Chef日菜主厨Japanese Chef西饼主厨Refection CHef西厨主管W.K. Supervisor西厨厨师W.K. Cook西厨厨工W.K. Worker总办总经理General Manager Executive Office 副总经理Vice General Manager 缩写:E.O. 总办助理 E.O. .Asst. Manaer人力资源部经理H.R. Manager培训导师Training Teacher人力资源部人力资源部主任H.R. SupervisorHuman Resources Department 人力资源部文员H.R. Clerk缩写:H.R Dept. 职厨主任Kitchen Supervisor职厨厨师Kitchen Cook职厨厨工Kitchen Worker护士nurse宿舍清洁工Dormitory P.A宿管员Dormitory Managing Clerk酒吧部副经理Asst. Beverage Manager酒吧部酒吧主任Beverage Supervisor酒吧部长Beverage Captain BeverageDepartment酒吧员Bartender缩写:BE. Dept. 工程部经理Engineering Manager工程部主任Engineering Supervisor工程部部长Engineering Captain工程部工程部文员Engineering Clerk EngineeringDepartment电工Electrician缩写:EG. Dept. 水泥工Cementer空调工Air--Conditioning Man焊工Solderer锅炉工Boiler Man木工Carpenter娱乐部经理Entertainment Manager娱乐部主任Entertainment SupervisorDJ主管DJ. Supervison娱乐部部长Entertainment Captain娱乐部娱乐部咨客Entertainment HostessEntertainmentDepartmentDJ员 D.J. Waiter缩写:ET. Dept. 娱乐部服务员Entertainment Waiter娱乐部清洁工Entertainment P.A娱乐部厨师Entertainment Cook娱乐部推广经理Entertainment Spread Manager娱乐部推广副经理Asst. Entertainment Spread Manager 娱乐部接待助理Entertainment Reception Secretary电脑部电脑部副经理IT. Asst. ManagerIT Department 电脑维护员Program vindicator 采购部采购部经理Purchasing Manager PurchasingDepartment采购员Purchaser缩写PU. Dept. 司机Driver采购部文员Purchasing Clerk桑拿部经理Sauna Manager桑拿部桑拿部主任Sauna Supervisor Sauna Department 桑拿部咨客Sauna Hostess缩写:SA. Dept. 桑拿部服务员Sauna Waiter更衣员Locker Room Attendant 桑拿部清洁工Sauna P.A沐足部经理 F.M. Manager沐足部沐足部主任 F.M.Supervisor Foot MassageDepartment沐足部咨客 F.M. Hostess缩写:F.M. Dept 沐足部服务员F.M. Waiter 沐足部清洁工F.M. P.A策划部策划部副经理Plot Asst. ManagerPlot Department 美工Art Design缩写PL. Dept.营销部营销部经理S&M Manager Sales &MarketingDepartment营销部主任S&M Supervisor缩写S&M Dept. 营销代表Sales Representative 发展部Development发展部经理Development Manager Dept.缩写:DV. Dept.保安部保安副经理Security Asst. ManagerSecurity保安主任Security Supervisor Department缩写:SC . Dept. 消防主任Firehouse消防员Fireman保安员Security Officer。
酒店常用英语总结
酒店常用英语总结第一篇：酒店常用英语总结酒店常用英语总结Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B: bed and breakfast 家庭式酒店(含早餐的酒店)Boutique hotel 精品酒店Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite（room）公寓套房Adjoining room 相邻房Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待 I will leave a message to the ~.(a girl in who works in front desk)Reception/Front desk 前台Coach 旅游大巴(a bus used for travel)Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住 lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager;Purchasing Manager采购部经理Food & Beverage Manager;Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand;Kitchen Help;Kitchen Worker厨工 Cook;Chef厨师 Head Chef厨师长 Cook炊事员Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理Rooms Division Manager房务部经理 Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant;Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper;Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员Travel Agent 旅游中介 Doorman门童 Pantryman配餐员Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager 前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位：Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk;Reception Clerk总台接待员客房预定 room reservation客满fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房deluxe room 商务房executive room 套房suite普通套房junior room 高级套房senior suite 总统套房Presidential suite 朝南的房间 a room facing south 公寓套房 studio room连通房connecting room相通房adjoining room没有按预定抵店 no show确认信 letter of confirmation 服务费 service charge 额外费用 extra charge 全价 full price班车shuttle bus折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床king-size bed大号床queen-size bed推迟 postpone空房 Vacancy/vacantroom取消 cancel/cancellation 更改 change 预定 book/reserve自动门 automatic door 包间private room 菜单menu 套餐set menu 定满了 fully booked 租rent 登记入住结帐一件行李背包纸箱手提箱汽车行李箱送行李填写名牌夜床服务打扫房间稍稍整理洗衣项目 laundry items 加快服务核对 check in check out a piece of baggage/luggageshoulder bag cardboard box briefcasesend upfill outname tag turn—down servicemake up tidy upexpress servicecheck计划表 schedule 推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券 Food Mall食品街Ancient Culture Street古文化街 fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架luggage trunkswimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair（与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌 dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋bookshelf 书架ground floor(英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor(英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor(英)三楼，(美)二楼 spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室 voltage 电压 floor 楼层，地板carpentry(总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign(动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare(形)多余的postpone(动)延期cancel(动)取消travelers cheque 旅行支票 pay(动)付款fill(动)填写administration管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge(动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable(形)合理的cash(动)兑换keep(动)保留、保存bank draft 汇票accept(动)接受 procedure fee 手续费 fill in the form 填表酒店的种类：Designed hotel 设计酒店 boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department 管家部HousekeepingDepartment餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade 其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复 Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 T oiletries: 洗漱用品 Morning call 唤醒服务第二篇：酒店英语总结：酒店英语总结：简称部分：AFOM：Assistant Front Office Manager 前厅副经理AM：Account Manager 客户经理营运经理：Operations Manager FO：Front Office 前厅 General Manager总经理 Director of Operations 运营总监 Finance财务部HR：Human Resources人力资源部S&M: Sales &Marketing Cater市场销售部HSKP: Housekeeping客房部FB：Food &Beverage 餐饮部 Maintenance 维保部GSM-Guest Service Manager 服务经理PA：Public Area一般特指公共区域保洁员；或者公共区域Last room availability的协约条款（LRA Clause）。
酒店常用中英文缩写
酒店常用中英文缩写部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; TQM全面质量管理:TQM= Total Quality Management ;QES质量评估系统:QES= Quality Evaluation System ;PMS酒店经营管理系统: PMS= Property Management System ;SOP(标准经营程序): SOP= Standard Operating Procedures ;KNR重要公司协议价:KNR (Key Negotiated Rate);LNR"当地"公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal ;FIT (散客):FIT=Fully Independent Traveler ;DND (请勿打扰):DN D= Do Not Disturb ;VIP (非常重要的人)：VIP= Very Important Person ;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office。
酒店通用英语课件2
总监
Director of …
经理
Manager
大堂副理 Assistant Manager
宾客关系主任 Guest Relationship Officer
主管
Supervisor
领班
Captain
四、酒店通用英语 Hotel Words
Morning Call 叫醒服务
Room service 送餐
What can I get you? 请问您要什么？ How many are in your party? 请问您几位？ What would you like to drink? 您要喝什么？ How would you like your steak? 您的牛排需要几层熟？ Here’s a menu. 这是菜单. May I take your order now? 可以点菜了吗？
Could you leave extra towels? 能多留几条毛巾给我吗？ Please empty the trash can. 请把垃圾桶倒干净. Would you like a morning call? 您需要叫醒服务吗？ Come in! 请进！ What room are you in ? 您住几号房？ Who is it? 是谁？
四、酒店通用英语 Hotel Golden Sentences
May I help you? 我能帮您吗？ This way please. 请这边走 It’s my pleasure. 这是我应该做的 We look forward to serving you again. 我们期待着再次为您服务
五、部门英语荟萃 Department English
餐饮英语 Restaurant English
酒店职位常用英文单词
酒店常用英文单词第1页部门：行政办公室Executive Office人力资源部Human Resources Department前厅部Front Office Department客房部Housekeeping Department餐饮部Food & Beverage Department财务部Financial Department销售部 &Sales Department市场销售部Sales & Marketing Department工程部Engineering Department保安部Security Department采购部Purchasing Department电脑部 E.D.P(Electronic Data Processor)职务：总经理General Manager副总经理Deputy General Manager财务总监Finance Controller销售总监Director of Sales前厅部经理Front Office Manager餐饮总监Food & Beverage Director客房部经理Housekeeping Manager行政总厨Executive Chef冷菜房厨师长 Cold Food Chef加工间厨师长 Primary Processing Chef经理助理&大堂经理Assistant Manager主管Supervisor领班Captain客户关系主任Guest Relation Officer前台接待员Receptionist酒店常用英文单词第2页职务：行李员Bellman总机话务员Operator中餐经理 Chinese Restaurant Manager西餐经理 Western Restaurant Manager领位员Hostess传菜员Pantry man食街领班 Restaurant Captain宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain管事部领班 Stewarding Captain文员\秘书Secretary男服务员 Waiter女服务员 Waitress吧 员Bartender仓管员Warehouseman餐厅主管 Restaurant director/charge洗碗工Dishwasher烧腊厨师Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师Stove Cook打荷厨师Kitchen Apprentice Cook上扎厨师 Braise Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook切 配 Chopper炉灶厨师 Stove Cook加 工 员Processing公共区域PA=Public Area音控员DJ=Disk Jockey。
酒店管理-宾馆英语c级 精品
宾馆英语培训C 级标准一词汇1 宾馆各部门职位名称总经理办公室/行政办公室Executive Office 总经理General Manager前厅部Front Office 前厅部经理Front Office Manager 客房部Housekeeping Department 客房部经理Housekeeper餐饮部Food and Beverage Department行政部Administration Department 餐饮部经理F&B Department Manager 行政经理Administration Manager财务部Financial Department 财务部经理Financial Controller采购部Purchasing Department 采购部经理Purchasing Manager营销部Sales and Marketing Department 营销部经理Sales Manager工程部Engineering Department 工程部经理Chief Engineering保安部Security Department保安部经理Security Department Manager人力资源部Human Resource Department人力资源部经理Human Resource Department Manager大堂副理Assistant Manager 行李员Bellman/bellboy接待员Receptionist 收银员Cashier 行政总厨Executive Chef酒吧调酒师Bartender 酒吧服务员Barman 厨师Chef主管Supervisor 领班Captain 文员Clerk 门童Doorman保安员guider 服务生Waiter 服务员Waitress客房服务员Room Attendant 话务员Operator司机driver 工程师engineer2 宾馆服务设施行政楼层Executive Floor 商务楼层Business Floor套房(Junior) Suite 豪华套房Deluxe Suite总统套房Presidential Suite 大堂吧Lobby Bar商务中心Business Center 多功能厅Multifunction(al) Hall会议室Meeting Room 音乐吧Music Bar阳光咖啡厅Sunshine Cafe 美容美发中心Beauty Salon宴会厅Banquet Room/ Hall 穆斯林餐厅Muslim Restaurant健身房Fitness Room 网球场Tennis Court乒乓球室Table-Tennis Room 台球室Billiard Room游泳池Swimming Pool 医务室Clinic保龄球Bowling 桑拿Sauna用车服务Taxi Service 邮政服务Mail Service3 指路关键词:直走Go straight (ahead) 直到…until/till…转角at the corner 尽头the end前面in front of 后面behind旁边beside 挨着next to附近near 转弯turn v. turning n.对面opposite to…/in the opposite of…左/右转turn left / turn right4 方向South 南Southern 南部的Southeast 东南North 北Northern 北部的Southwest 西南East 东Eastern 东部的Northeast 东北West 西Western 西部的Northwest 西北in the center of…在…中间5 月份一January 四April 七July 十October二February 五May 八August 十一November三March 六June 九September 十二December6 星期星期一Monday 星期四Thursday 星期日Sunday星期二Tuesday 星期五Friday星期三Wednesday 星期六Saturday7 数字基数词zero 零one two three four five six seven eight一二三四五六七八nine ten eleven twelve九十十一十二thirteen…twenty thirty…hundred十三二十三十百thousand million billion千百万十亿序数词first second third forth fifth sixth seventh eighth 第一第二第三第四第五第六第七第八ninth tenth eleventh twelfth thirteenth…twentieth第九第十第十一第十二第十三第二十thirtieth fortieth…ninetieth hundredth thousandth第三十第四十第九十第一百第一千二基本句型1 Wele to Wanshou Hotel, sir/madam.先生/女士，欢迎来到万寿宾馆。
酒店英语口语一学就会150
酒店英语口语一学就会150
Executive chef 行政总厨
Chef 厨师长
Sous chef 厨房主管
Saucier 调味品厨师领班
Poissionier 鱼菜厨师领班
Entremetier 蔬菜厨师领班
Rotisseur 烤肉厨师领班
Grillardin 烧烤厨师领班
Garde manager 冷房厨师领班
Patissier 饼房厨师领班
Tournant 替班厨师
Working chef 作业厨师长
Short-order cook 散点厨师
Executive chef 行政总厨师长
Assistant chef 行政总厨师长助理
Sous-chef 副厨师长，指具体负责并干活的厨师长
Larder chef 负责烹饪各种肉类的厨师长
Grill cook 负责在烤架上烤炙肉类的厨师
Roast cook 负责在烤箱内烧烤肉类的厨师
Night cook 晚上上班的厨师
Staff cook 负责烹饪员工伙食的厨师
Relief cook 替班厨师，后补厨师。
此人是个多面手，任何部门的厨师因休假或病假不能上班，替班厨师就以补上
Aboyeur 跑堂喊菜的服务员，他忙于餐厅和厨房之间，把客人的点菜单送给厨师们
Kitchen clerk 厨房会计，负责厨房的一切文书工作
Pantry-man 负责管理配膳室(食品小贮藏室)，不是厨师，不烹饪
Pot-man 负责擦洗大深锅的人。
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酒店职称英语董事长：Director收银主管：Cashier Officer总经理：General Manager信贷主管： Loan Officer总经办：Executive Office应付主管：Payable Officer总经办主：Director of Executive Office 应收主管：Receivable Officer车队长：Chief Driver会计主管： Accounting Officer行政干事：Executive Affairs成本主：Cost Control Officer 医生：Doctor仓库主管：Storeroom Officer司机：Driver收货主管：Receiver Officer文员：Clerk采购主管：Purchasing Officer护士：Nurse电脑工程师：Computer Engineer查核员：Auditor财务部：Financial Division收货员：Receiver财务部总监：Financial Controller收银员： Cashier财务部经理：Chief Accountant信贷员：Creditor电脑部经理：EDP Manager应付员；Payable Clerk查核部经理： Auditing Manager会计：Accouter会计部经理： Accounting Manager出纳员：Teller成本部经理：Cost Controller工资员：Payroll Control采购部经理：Purchasing Manager成本员：Cost Control查核主管：Auditing Officer仓管员：Storeman电脑操作员：Computer Operator采购员：Purchaser人事培训部Human Resources & TrainingDivision人事培训总监:Human Resources Director市场营销部;Sales & Marketing Division人事部：Personnel Department市场营销部总监：Director of Sales and Marketing培训部：Training Department销售部经理; Sales Manager人事部经理：Personnel Manager销售部副经理：Asst. Sales Manager培训部经理：Training Manager高级客户经理：Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager培训部主任(人事干事)： Training Officer 公关部经理; Public Relations Manager人事文员：Clerk销售主任： Sales Officer公关主任： Public Relations Officer文员：Clerk员工餐厅主管： Staff Canteen Supervisor 员工餐厅领班： Staff Canteen Captain房务总监：Rooms Division Director厨师：Cook前厅部：Front Office Department厨师助理：Cook Assistant管家部：Housekeeping Department员工宿舍领班： Staff Dormitory Captain 前厅部经理：Front Office Manager宿舍管理员： Staff Dormitory Keeper接待处经理：Reception Manager更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager总机主管：Operators Supervisor楼面经理：Service Manager礼宾部主管：Chief ConciergeDJ部高级工程师：DJ Senior Engineer接待处主管：Chief Receptionist康乐主管：Recreation Center Supervisor接待处领班： Receptionist CaptainDJ部主管：DJ Supervisor预定部领班： Reservation Captain舞台主任：Stage Performance Supervisor总机领班： Operators Captain康乐领班(楼面部长)：Captain礼宾部领班： Concierge CaptainDJ部长：DJ Captain接待员：Receptionist舞厅服务员：Waiter/Waitress预定员：Reservationist健身房服务员：Gymnasium Attendant行李员：Bellboy桌球服务员：Billiard Attendant门僮：Doorman主持：Preside管家部经理：Executive Housekeeper 演员：Actor& Actress管家总管：Asst. Executive Housekeeper 服务员：Waiter & Waitress洗衣房经理：Laundry Manager DJ员：DJ楼层高级主管：Senior Floor Supervisor 咨客：Hostess楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor工程部：Engineering Department布草主管：Uniforms Supervisor总工程师：General Engineer服务中心领班：Service Center Captain 工程部经理：Chief Engineer楼层领班：Floor Captain高级工程师：Senior Engineer公卫领班：PA Captain值班工程师：Duty Engineer水洗领班：Laundry Captain主管工程师：Supervisor Engineer干洗领班：Dry Clean Captain强电维修高级技工：Senior Electrician布草领班：Uniforms Captain电梯高级技工：Lift Senior Technical服务中心文员： Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman锅炉高级技工：Senior Boilerman清洁工：P.A. Man强电值班技工：Duty Electrician客房服务员：Room Attendant强电维修技工：Electrician缝纫工：Seamstress电梯技工：Lift Man熨烫工：Presser机修技工：Machination洗涤工：Washer木工油漆高级技工：Carpenter &painter弱电值班维修技工：Duty Electrician娱乐部：Recreation Department保安部：Security Department娱乐总监；Recreation Director保安部经理：Security Manager舞台总监：Stage Performance Director 高级主管：Security Senior Supervisor艺术总监：Arts Director消防员：Fireman 主管： Security Supervisor拓展部经理：Marketing Manager消防主任： Fire Center Officer各部门、岗位名称英汉对照领班：Security Captain保安员： Security Guard餐饮部：Food & Beverage Department中餐厅：Chinese Restaurant西餐厅：Western Restaurant餐饮总监；F & B Director餐饮部经理：F & B Manager行政总厨：Executive Chef助理行政总厨：Asst. Executive chef中厨总厨：Master Chef Chinese Food中厨主厨：Sous Chef (Chinese Kitchen)西厨总厨；Master Chef .Western Food西厨主厨：Sous Chef(Western Kitchen)西饼主厨：Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor 高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress 服务员：Waiter & Waitress咨客：Hostess传菜员：Pantryman实习生：Trainee。