《饭店专业英语》Part 5 Unit 28 Sales Dept
饭店实用英语课件part5.ppt
gymnasium
n. 健身房
apparatus
chest-expander n. 扩胸器
billiards
sauna
n. 桑拿
massage
recommend
v. 推荐
shunt
dissipate
n. 驱散
decongest
internal
a. 内部的
organ
stimulate
v. 刺激，激励 circulation
拉力器械 跑步机 固定自行车 杠铃 哑铃 常驻教练 蒸气浴 有……的效果 搓澡工 时而，不时 目前
乐意帮助某人, 听某人使唤
Step 3
Useful Sentences
1. Asking about services
2. Telling the guest about services
Step 4
go gray 变灰白
keep the same style 保持原来的发型
have a cold wave 冷烫 to one’s liking
让某人称心
neagiglwvhairtneish
指甲蛋油白 every other day
每个一天
Step 3
Useful Sentences
1. Asking about or demanding services
Part 5 Other Departments
30
At the Beauty Center
31 Recreation and Fitness Center
32
Business Center
Chapter 30 At the Beauty Center
饭店员工英语培训辅导材料
饭店员工英语培训辅导材料酒店英语Hotel English第一部分公共知识The First Part The Public Knowledges一、饭店部门 Departments董事会directorate, board of directors 总经理办公室general manager’s office人事培训部 personnel and training department财务部finance department前厅部 front office客房部 housekeeping department餐饮部 food and beverage department工程部 engineering department保安部security department采购部purchasing department营销部 sales department旅行社 tourism agency department工会 trade union , labor union康乐部entertainment department二、从业人员Staffs董事长 board chairman副董事长 vice-board chairman总经理 general manager副总经理 vice-general manager总经理助理 assistant general manager经理 manager副经理 vice-manager大堂副理 assistant manager营销员 salesman/saleswoman主管 supervisor领班 captain文员 clerk行李员 bellman/bellboy话务员 operator秘书 secretary收帐员 cashier总工程师 chief engineer电脑工程师 computer engineer房务主管 head housekeeper楼层领班 floor supervisor公共区域领班 public area captain客房女服务员 housemaid/attendant男服务员 waiter餐厅女服务员 waitress厨师 chef行政总厨 executive chef餐厅主管 head waiter商场营业员 shop assistant驾驶员 driver洗衣工 laundry worker三、安徽饭店简介安徽饭店坐落于省会合肥市梅山中路18号，地处景色秀丽的西山风景区，北临清碧河塘，南眺繁华闹市，位距合肥骆岗机场9公里，火车站8公里，距省政府尚不足3公里，交通十分通捷。
饭店各部门及各职位英语名称
饭店各部门及各职位英语名称飯店各部門及各職位英語名稱總行政辦公室Executive Management Office董事總經理Managing Director總經理General Manager常務副總經理Deputy General Manager人力資源部Human Resources Department / Division 人力資源開發總監Director of Human Resources人事部經理Personnel Manager培訓部經理Training Manager財務部Finance and Accounting Division / Department 財務總監Financial Controller財務部經理Chief Accountant成本部經理Cost Controller採購部經理Purchasing Manager總出納Chief Cashier餐飲部Food & Beverage (F&B) Department餐飲總監F&B Director餐飲部經理F&B Manager西餐廳經理Western Restaurant Manager中餐廳經理Chinese Restaurant Manager咖啡廳經理Coffee Shop Manager餐廳經理Catering Manager行政總廚Executive chef中廚師長Sous Chef(Chinese Kitchen)西廚師長Sous Chef(Western Kitchen)西餅主管Chief Baker市場營銷部Sales & Marketing Division / Department 市場營銷總監Director of Sales and Marketing銷售部總監/經理Director of Sales宴會銷售經理Banquet Sales Manager會議場地銷售經理Convention Sales Manager銷售及預訂部經理Sales & Reservation Manager銷售經理Sales Manager公關及客戶部Public & Guest Relations Division / Department 公關經理P.R.Manager高級客戶經理Senior Account Manager客戶經理Account Manager禮賓部經理Chief Concierge / Concierge Manager前廳部經理Front Office Manager管家部Room Services & Housekeeping Department 行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper客務部經理Room Services Manager洗衣房經理Laundry Manager電腦部Information Services / Technology Department 電腦部經理I.T. Manager工程部Engineering (& Maintenance) Department工程總監Chief Engineer工程部經理Engineering Manager值班工程師Duty Engineer保安部Security Department保安部經理Security Manager保安部副經理Assistant Security Manager康樂部Recreation and Entertainment Department康樂部經理Recreation Manager康樂部經理Entertainment Facitilities Manager美容部經理Health and Beauty Manager商場部Shopping Arcade商場部經理Shop Manager賭場Casino Division賭場總監Director of Casino Operations 賭場總經理General Manager - Casino 賭場經理Floor Manager總出納Chief Cashier。
《饭店专业英语》Part 1 Unit 5 Business Center
Read the dialogue and answer these questions.
• Why does the clerk not agree to use the guest’s USB flash disk?
• What is the charge for printing and for typhe original draft. By the way, how about the charge?
C: Five yuan a page for printing, and two yuan a page for typing. How many pages do you need, sir?
Business Center. G: How much is it for one page? C: Two yuan a page for A4 and B5, and four yuan a
• As a clerk of the business center, you have to operate the facilities skillfully and explain the service details to the guests directly, keep the guests’ privacy confidential and assist in checking documents.
饭店英语课程标准
饭店英语课程标准饭店英语课程标准1．课程定位和课程设计1.1课程的性质《饭店英语》课程是旅游管理专业的必修课程之一，是培养学生从事饭店服务工作所需的实用英语技能的课程。
本课程旨在培养学生具有较强的语言表达能力，在培养学生扎实的英语语言表达能力的同时，联系旅游服务工作实际，使学生能用所学英语开展饭店服务活动，培养学生从事饭店接待的实践能力，并为学生进一步从事饭店实践工作奠定良好的基础。
1.2课程设计理念《饭店英语》教学安排以就业为导向、以服务饭店行业为宗旨、以饭店主要岗位的工作为主线。
本课程密切结合饭店业的工作特点和服务内容，从饭店业的概况入手，逐渐深入到各岗位的具体职能和服务流程，使学生既能从总体掌握饭店业的工作内容，具备良好的英语听力和表达能力，又能锻炼实际动手操作能力。
（1）以学生为主体，注重个体差异本课程的教学活动的安排、评价的方式遵循“以学习者为中心”的原则，面向全体学生，尊重学生的个体差异，为他们提供多种课堂学习任务和课外练习任务，供他们选择，进行个性化的学习；同时，对学生的学习过程进行评价。
（2）以任务为载体，体现职业情境课堂教学采用具有实践性的任务式主题式教学法，以饭店服务工作内容为主题，创造真实的语言环境，让学生通过完成基于饭店服务程序的各种学习活动，在完成学习任务的过程中掌握英语。
（3）突出能力目标，形成解决问题和自主学习的能力积极培养学生的用英语完成各项工作任务的能力，除了让学生了解饭店服务英语的规律、掌握饭店服务工作用语，还要通过多种学习任务的完成，培养学生解决问题、处理问题的能力，以及自主学习的能力。
（4）将职业道德教育贯穿教学过程始终当今社会，无论哪一个岗位，都需要具备良好的职业道德。
企业家牛根生先生提出的著名观点“有德有才破格重用，有德无才培养使用，有才无德限制录用，无德无才，坚决不用。
”得到了广大用人单位的推广使用。
这就要求我们在教学过程中，不能一味的关注学生掌握知识量的多少，更要关注学生的思想道德建设，积极引导，将他们打造成符合社会需求的合格工作者。
(餐饮管理)饭店术语英语名词解释
饭店术语英语名词解释Account——帐目，记录有关饭店企业的转帐、宾客费用或客人费用帐单等。
Account number——帐户号码或帐单号码，即饭店帐目、团队全包帐目的手记或电脑自动编排的帐目号码，以此来计算和转记客人的费用帐目。
Account settlement——客有费用帐单或公司转帐付款帐目最终结帐应支付款额。
Adjoining Room——毗连房，即有一个公用墙而没有一个公用门的室外毗连房。
Adjustment——调整费用帐目，即纠正和扣除帐目费用差额。
Advance Deposit——事先押金付款，即担保预订客房交付的押金，它可能是客房价格的全部或部分费用。
Affinity Group——爱好、关系团体，即为了某种目的而紧密结合起来的俱乐部、组织、学校、企业或公共社团、公司等。
Agent ID——代理人证明，即分配给每一位电脑系统使用人独特唯一的证明密码。
当签字于电脑系统之时，代理人证明(密码)就被输入进电脑；以便区别证明每位不同使用电脑系统的个人。
代理人证明密码是由饭店管理层确定建立的，这个代理人证明密码是受人员变化的制约，也可随时变化。
AH and MA——美国旅馆和汽车旅馆协会，它是一个全国范围的协会组织，代表着全美国饭店酒店业。
Allowance——扣除帐单人的费用差额，即调整由于不周到服务所应扣除的费用；或是因为房租价格差额以及转帐时多收的差额等均工除扣。
Amenities——令人愉快的事物和环境，即为了改进和提高宾客的物质舒适程度，饭店向客人所提供的有头项目；如卫生间的宜人环境包括有一块大型豪华的浴皂、洗发液、大型和舒适的浴巾或是浴衣以及是一个冰凉饮料的冰容器等。
American Plan(AP or FAP)——美式计价方式，即饭店标出的客房价格包括一日三餐的费用在内，三餐基本上是定餐，菜单供应项目没有客人的额外付费，一般是不更换花费的。
有时是类似公寓生活的供应餐。
饭店英语电子档
Unit 1四1、With 60 co-ops in the building ,you get a very welcoming , feel-like-home kind of atmosphere .大楼里有60套组合式公寓，你会体验到一种非常热忱的、宾至如归的氛围。
2、Rome was not built in a day ?欲成大器，绝非一日之功。
3、I think hotel service is a very decent and honorable occupation .我认为酒店服务是一种非常体面和光荣的职业。
4、Never forget our hotel's motto--"Reputation first ,customer foremost."永远不要忘记我们酒店的座右铭：“名誉第一，顾客至上。
”五1、Hospitality means people dealing with people.The hospitality industry is a phrase covering a variety of service industries/from receiving a customer to servicing them ,such as providing them food and beverages,or provision of a room and bed to sleep.款待他人意味着人及人之间相互交往。
饭店业这个用语涉及从接待顾客到为顾客服务等多种服务行业，如为顾客提供餐饮，或提供睡觉所需的房间和床铺。
2、There are five basic types of hotel--commercial,resort residential,extended-stay ,and casino .Most hotels and motels are commercial properties that cater mainly to business people, tourists ,and other travelers who need accommodations for a brief stay.旅店基本上可分为五种类型，即商业饭店，度假村，做住所用的旅馆，逗留期长的旅馆及娱乐场。
《饭店服务与管理英语》Unit 5 Food and Beverage
cup.) • Sir, here is your Mao Tai. By the way, it is best taken in small
• rooms banqueting halls，cafeterias，bars，and cafes. We may say that the food service department of a hotel has become one of its pillars. The Food and Beverage Department staff, such as chefs，waiters and waitresses， bussers and bartenders，can contribute a lot to the reputation of a restaurant.
Part One Speaking and Passage
• Exercises
• Small Group Work • 1 .Questions for comprehension. • (1)How do people describe the Chinese cuisine? • ( 2 ) Can you give the terms of different areas of food service in
• 如果服务员服务迟缓、缺乏热情或不懂哪些饮料配哪些菜肴…… • 饮料与菜肴搭配，可参考本课英译中练习。 • 3.A love for the guests. . .throughout the world. • 热爱顾客，技能娴熟，知识充实，礼仪周到，讲究效率就烹制出一道
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The procedure of receiving a visitor
Step 1 Greet visitor (s)问候访客
Step 2 Contact the appointment person for visitor (s)
为访客联系约见人
Step 3 Tell visitor (s ) about time and place
Unit 28 Sales Department
Learning Objectives
In this unit you will learn:
How to make an appointment/receive a guest Sales promotion
I. SNAPSHOT
Most of people are not familiar with the sales department, are they? Sales department is a supporting section. The main duty of this department is to introduce the hotel for travel agency, big company and FIT and mobilize the ability of the supporting and cooperation of other departments. Whenever there is an opportunity, sales representatives should attract it to sell hotel’s rooms, foods and other things and make all guests satisfy. That is a real success.
(The sales manager is coming.)
C: Good morning. I’m Li Xiao, the sales manager. B: Good morning. I’m Lucy White from China Travel Service.
C: Glad to meet you. B: Glad to meet you too. I want to take up your time to
see your sales manager?
A: Just a moment, please. I’ll contact him for you.
…Our sales manager will come here. Please sit in our lobby. B: Thank you very much. A: You are welcome.
(A: Assistant of the sales manager; B: Lucy White; C: Sales manager)
A: Good morning, madam. How may I help you? B: Yes, I’m Lucy White from China Travel Service. May I
II. Word List
contact v.联系;联络 reservation n.预订 discuss v.&n.商讨,讨论 term n.条件;条款,费用;价格 group n.团队 booking n.预约,登记 honor n.尊敬,崇敬 copy v.&n.复印,复本 tariff n.收费表 periods n.一段时间,期间 application n.申请 arrangement n.安排 limit n.限度 fax n. 传真 hostn.东道主,主人
告知访客时间、地点
IV. Sentences Pattern
May I see…?
我能约见……？
I will contact…for you.
我为您联系……。
Please wait in…
请在……等候。
I’m from…
我来自……
I want to take up your some time to…
discuss reservation for our groups in 2010. We would like to have your room rates and terms for groups. C: I’m glad to hear that, Miss White. And we feel honorable that you will favor us with your bookings. Here is a copy of our tariff, we have different rates for groups and FIT in different periods of the year, that is, the peak season, the shoulder season and the low season. B: That’s good. What is your expected price? C: Here we have a credit application form when credit arrangements have been made. And we will bill you based on your credit limit and you do not have to pay in advance.
我想占用您一些时间……
(I’m) glad to…
我很高兴……
Thank you for giving me your time.
Hale Waihona Puke 感谢您给我的时间。We are looking forward to 我们期待着……
V. Dialogue
Scene: Lucy White will visit the sales manager.
FIT (Free Independent Traveler) 散客 peak season 旺季shoulder season 平季 expected price 期望价格 look forward to 期望,期待 cooperate with与……合作
III. Procedure
The procedure of making an appointment
Do you know any travel agency in China?
China Travel Service (CTS) Youth Travel Service (YTS) China Youth (CY) China Comfort Travel Service (CCT) China International Travel Service (CTTS)
Step 1 Greet visitor (s) 问候访客 Step 2 Introduce yourself 告知身份 Step 3 Know your appointment person了解约会人 Step 4 Confirm appointment time and place
确定时间、地点