商务交际英语(1)
商务交际英语
评，开展口语活动。
七、考核 “商务交际英语”课程的考核包括形成性考核和
终结性考试。 1．形成性考核 “商务交际英语”课程形成性
考核占课程总成绩的30%，成绩根据学生完成作 业的情况、在课堂上的综合表现以及参加小组活 动和其他学习中心组织的活动的情况综合而定。 每学期至少布置三次作业，应要求学生独立完成， 作为形成性考核成绩的主要依据。 2．终结性考试 “商务交际英语”课程的终结 性考试占课程总成绩的70%，考试按教学大纲的 要求进行，每学期安排一次，由中央电大统一命 题。考试内容应紧密结合所学教材，包括大纲规 定掌握的商务英语语言知识、技能和交际能力。
“商务交际英语（1）”课程的终结性考试满分100分， 占课程总成绩的70%，考试按考核说明的要求进行，每 学期安排一次，由中央电大统一命题。
“商务交际英语（1）”课程终结性考试形式为笔试，闭 卷。由中央电大统一命题，在同一时间全国统一考试，考 试时间为120分钟。试卷分为六部分，卷面分值为100分： 第一、二部分为基础知识，占20分，主要考查学生对商务 交际英语基础知识的掌握；第三部分为案例分析，占10分， 主要考查学生运用所学知识分析问题的能力；第四部分为 阅读理解，占20分，主要考查学生的阅读能力；第五部分 为翻译，占15分；主要考察学生的翻译能力；第六部分为 写作，占35分，主要考查学生用英语写作不同商务文体的 写作能力
第6章 商务报告的写作 报告写作的计划 正式报告的写作 非正式报告的写作
第7章 写作技巧 指示性写作 描述性写作 说服性写作
第8章 开发与使用图表和视听媒体 使用图表之目的和安排 开发图表辅助 在口头演示中使用视听媒体
第9章 与顾客的交流 顾客服务 电话交流
第10章 形体交流 形体交流：准确交际的重要辅助 倾听：重要的人际交流技巧
商务英语1-businessenglish_第一单元
商务英语/ 对公众说话/ 01应征面谈Introducing Yourself at an Interview找工作时的面试，正是应征单位决定是否要延揽应征者的依据。
在面试中，除需注意衣装合宜之外，得体出众的谈吐实为关键所在。
怎么样的谈话内容和态度，才能使你脱颖而出呢？英文正文Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales Representative.My background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1985, I received my MBA from the University of Texas School of Business. For five years now, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Supplies.Action Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the U.S. Thus you are going to need aggressive, take-charge sales representatives. At Magic Kitchen, during my five years there, we expanded our U.S. market share by 25%. This is just one example of my ability to go out there and sell products.A position with your company would be both a learning experience and a great opportunity. I look forward tobecoming part of the Action team. Thank you.中文翻译↑早安。
商务交际英语1期末考试复习指导
商务交际英语1期末考试复习指导考试题型I. MULTIPLE CHOICES: （10小题，每小题1分，共10分）II. TRUE / FALSE （10小题，每小题1分，共10分）III. READING COMPREHENSION （10小题，每小题2分，共20分）IV. TRANSLATION (4 段短文, 每段5分, 共20 分)V. WRITING （40分）复习内容英语在国际商务活动中起着非常重要的作用。
掌握用英语进行商务交际的能力，有利于在激烈竞争中占有先机，反之，将可能面临挫折和失望。
商务交际英语1这门课程，涵盖了商务交际活动中的基本知识和技能，如：信函、备忘录/便笺、电子邮件和报告的写作技巧等，此外，还讲授了一些当代商务理念、职业道德规范、批判性思维能力和团队精神，以及图表的运用、技术性写作、客户服务、多元文化工作环境中的交际等。
本次考试的具体内容：有关日常生活或工作场所的交际技巧和交际目的；怎样在商务工作中给对方写信息；怎样写备忘录；怎样在工作中给你的工作伙伴或客户写商务信件等。
那么，根据这些内容，所涉及到课本上的章节有：Chapter 1 Communicating in your lifeChapter 2 Communicating in a diverse workplaceChapter 3 Writing with styleChapter 4 Writing memos and E-mailChapter 5 Writing letters to your clients and customersChapter 6 Writing reports: A complex process made easy特别是第2、4、5章节要重点复习。
在写作方面重点复习怎样写商务备忘录和信件。
本次考试分为5个部分，下面就以几个例题为准简单地介绍一下：具体复习重点1. 单项选择（10小题，每小题1分，共10分）主要考查学生对商务交际英语基础知识的掌握学生可把重点放在以下几种商务交际中应注意的地方：the purpose of communication、theprocess of communication、verbal and non-verbal messages、internal and external barriers tocommunication、responsibilities of participants、body language、personal space、lateralscommunication、audience analysis、common channels of oral message、cross-culturalcommunication and the guidelines、communication tips、Challenges of Diversity、direct andindirect order、building strong paragraphs (including the five Ws) 、the purpose of memos ande-mails、communication overload、the common abuses of e-mails、the stage of planning a message、neutral or positive messages等。
商务英语初级-1
Unit 1 Introducing yourself一、公司成员：接待员：Geraldine管理部门负责人：Jenny销售部门负责人：Kate销售和营销部的经理：DonBibury Systems总经理：Mr.Clive Harris开发部负责人：Derek Jones二、New words 生词reception n.接待处 receptionist 接待员PC--personal computer 个人计算机photocopier 复印机in-tray 收文栏fax machine 传真机coffee machine 煮咖啡壶三、Dialogue(一）GERALDINE: Good morning. Bibury Systems. Can I help you?杰拉尔丁：早上好，Bibury 系统公司。
可以为你效劳吗？JENNY ROSS: Good morning, Geraldine.詹妮．罗斯：早上好，杰拉尔丁。
GERALDINE: Good morning, Jenny. Your newspapers and the post.杰拉尔丁：早上好，詹妮。
这是你的报纸和信件。
JENNY ROSS: Thank you詹妮．罗斯：谢谢CLIVE HARRIS: Good morning, Jenny. Good weekend?克莱夫．哈里斯：早上好，詹妮。
周末过的好么？JENNY ROSS: Excellent, thank you.詹妮．罗斯：非常好，谢谢。
CLIVE HARRIS: It is cold this morning.克莱夫．哈里斯：今天上午真冷。
JENNY ROSS: Yes. Very cold.詹妮．罗斯：是的。
真的很冷。
CLIVE HARRIS: Good morning, Geraldine.克莱夫．哈里斯：早上好，杰拉尔丁。
GERALDINE: Good morning, Mr. Harris. Your newspaper and your post. 杰拉尔丁：早上好，哈里斯先生。
商务英语社交口语(一)英语,口语,商务英语.doc
商务英语社交口语(一)-英语,口语,商务英语-商务指南-但是，李是新来的，也许他连看都没看就寄了，我得与他谈谈，并且给BMA写封信，表示歉意。
商务社交：谈工作talk about jobDialogueA: Jane, the meeting is scheduled from 2:00 this afternoon. Have you made the necessary arrangements?/简，我们计划在下午两点钟开会，你都安排好了吗？B: Yes, Mr. Smith. We'll use the conference room on the second floor for the meeting./安排好了，史密斯先生。
我们将使用二楼的会议室开会。
A: That's right. The meeting is very important. Where shall the guests be received before the meeting begins?/很好，这个会议很重要。
开会前我们在哪里接待来宾？B: In the dining room. It's spacious there./在餐厅吧，那里比较宽敞。
A: We'll have several foreign guests to attend the meeting./我们还会有几位外宾来参加会议。
B: I've arranged for an interpreter to be present. But it is said these foreigners could speak English./我已经安排了一位口译员，不过我听说这些外宾都会讲英语。
A: Really? I'll also try to speak slowly. How would you arrange the guests' seats, Jane?/是吗？不过，我还是会讲慢一点，你怎么安排来宾就座呢，简？B: We've prepared name cards to be put on the conference table for guests to sit by. What time would you like refreshments served, Mr. Smith?/我们已经准备了姓名卡片放在会议桌上，让来宾此就座。
商务会议常用英语对话
商务会议常用英语对话商务会议常用英语对话（1）商务会议常用英语对话（2）商务会议常用英语对话（1）Let me introduce you to Mr. Li, general manager of our company.让我介绍你认识，这是我们的总经理，李先生。
It’s an honor to meet.很荣幸认识你。
Nice to meet you. I’ve heard a lot about you.很高兴认识你，久仰大名。
How do I pronounce your name?你的名字怎么读？How do I address you?如何称呼您？It’s going to be the pride of our company.这将是本公司的荣幸。
What line of business are you in?你做那一行？Keep in touch.保持联系。
Thank you for coming.谢谢你的光临。
Don’t mention it.别客气Excuse me for interrupting you.请原谅我打扰你。
I’m sorry to disturb you.对不起打扰你一下。
Excuse me a moment.对不起，失陪一下。
We offer you our best prices, at which we have done a lot business with other customers.我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。
Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。
This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.这是价格表，但只供参考。
商务英语口语(英语带翻译)
Unit 1James: Miss Wang, how do you do? I’m Allan James, the director of human resourse department of this company.Miss Wang: How do you do, Mr. James? Thank you for asking me to come in.James: Not at all. Please sit down, then we can begin.Miss Wang: Thank you.James: As you know, Miss Wang, we are looking for an executive secretary with business background and good English skills. We looked into your resume and thought you might be a good candidate.Miss Wang: Thank you.James: Today’s interview is for us to get to know a little about you. And the interview will last a little bit longer. So, if you’re comfortable, I want to ask you some questions.詹姆斯: 王小姐，你好。
我是詹姆斯，这家公司的人力资源部主人。
王小姐: 您好，詹姆斯先生。
谢谢您给我这个面试的机会。
詹姆斯: 别客气。
请坐，我们开始吧。
王小姐: 谢谢。
詹姆斯: 王小姐，正如你所知道的，我们需要一位有经贸背景和相当英语水平的行政秘书。
看了你的简历，我们认为你是一位不错的人选。
王小姐: 谢谢。
詹姆斯: 今天的面试是想对你有所了解。
商务交际英语试题及参考答案
商务交际英语（1）试题及参考答案试卷代号：2139中央广播电视大学“开放专科”期末考试英语专业商务交际英语（1）试题注意事项一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。
考试结束后，把试卷和答题纸放在桌上。
试卷和答题纸均不得带出考场。
二、仔细读懂题目的说明，并按题目要求答题。
答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
I . MULTIPLE CHOICE （10小题，每小题1分，共10分）Choose the letter indicating the best choice to complete each sentence or answer each question:1. Which of the following is an internal barrier to communication?a. the shyness of a person.b. a domineering bossc. a room that is so hot that everyone is impatient with each otherd. all of the above are internal barriers2. Which of the following is a message delivery medium that avoids the problem of "telephone tag"?a. a scannerb. a telephone callc. e-maild. a CPU3. What happens during the first stage of effective team development?a. Team members determine their group goals.b. Team members get acquainted and begin to exchange information.c. The team leader assigns roles to various team members.d. The team learns how to solve problems and overcome conflict.4. What is the main objective of a message that tells the receiver about a new product that wili soon be available in stores?a. To informb. To requestc. To recordd. To persuade5. Which of the following sentences contains a redundant expression?a. Currently we have an overstock of red and blue T-shirts, as of this week.b. As of last quarter, our sales projections were accurate.c. The trend is to underestimate the market value of existing properties.d. Quality is our primary concern, regardless of the impact on production schedules.6. Memos are ______________.a. harder to format and key than lettersb. used to send a message to a supervisor in another companyc. used to send a goodwill message to a coworkerd. usually more formal than business letters7. Abuses of e-mail message writing include ______________.a. spammingb. shoutingc. telecommutingd. both a and b8. Which type of letter is considered a goodwill letter?a. A letter of acknowledgmentb. A positive responsec. A routine requestd. All of the above would be considered a goodwill letter9. Which of the following would be part of an analytical report?a. problem statementb. conclusionsc. recommendationsd. all of the above10. Which of the following is a preliminary part of a formal report?a. bibliographyb. title pagec. both a and bd. neither a nor bII. TRUE/FALSE（10小题，每小题1分，共10分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.T/F_______ 11. While computers are becoming smaller and more powerful, they arebecoming more expensive._______ 12. In some cultures, nodding the head means "no" instead of "yes"._______ 13. A heterogeneous group is one that includes people with a mixture ofbackgrounds, abilities, and strengths._______ 14. Only positive messages need to have a positive tone; negative messagescan only be negative in tone._______ 15. Minutes are sent only to the meeting participants._______ 16. Most bad-news messages should be written in the indirect order._______ 17. Letters with negative messages typically open with reasons for thenegative news._______ 18. For a blind copy, the initials be appear on the copy but not on an original._______ 19. Gathering data by talking with customers is called secondary research._______ 20. When writing in a personal style, use the pronouns you and 1.III. ERROR CORRECTION（10分）Rewrite the following short paragraph by identifying all errors and correcting them:Our four-persons committee has met several times to discuss the possibility of flexible scheduling. There has been some good arguments on both sides of the issue, but, unfortunately, we are deadlock in our voting. Would you agree appointing a fifth member to break the tie and help our resolve this important matter? Thank you. IV. READING COMPREHENSION（10小题，每小题2分，共20分）Read the following two passages and answer the questions. Passage One:In the past, the work day was from 9 to 5 and the work week went from Monday through Friday. Rush hour, both morning and evening,was a nightmare as roads became jammed with commuters going to and from the office. While rush hour seems to be here to stay, the traditional work day and work week are gradually becoming a thing of the past.Companies today are facing issues such as office overcrowding and employees" desires, which compel management to be creative in how and where work gets done. Many offices find it beneficial to have flexible working hours. For example, employees may put in their eight hours sometime between the 7:00 a. m. and 6:30 p. m. Others may choose to put in four ten-hour days a week instead of coming to the office five days.Flextime can also help save employers from the expense of expanding an office because of overcrowding. Desirable office space is at a premium in most urban markets, and opening a branch office takes time. Some companies may choose to outsource work, but others do not want to lose creative control. With flextime, more employees can share office space because not everyone is thereat the same time. Whatever a company"s situation, it takes creativity, patience and teamwork to have a pleasant and productive working environment.26. What causes rush hour?a. Commuters not planning well enough.b. Too many people heading for work at one time.c. People"s desire to drive too fast.27. On the whole, employees seem to _____________.a. be reluctant to get involved in deciding when they workb. resent not always working from 9 to 5c. take advantageof creative working arrangements28. What is one advantage of flexible working hours?a. More employees will be at work at the same time.b. Employees will work longer hours.c. Flexibility is cheaper than office expansion.29. According to the passage, desirable office space is _____________.a. expensiveb. hard to findc. very crowded30. Opening a branch office _____________.a. will not help overcrowding problemsb. does not happen overnightc. is bad for businessPassage Two:Most nations of the world export goods to other countries.Likewise, many import goods from other nations. Why do countries engage in international trade?Firstly, some countries of the world have certain conditions that provide them with a basis for international trade. For example,Columbia and Brazil have just the right climate for growing coffee.They export the surplus to earn foreign exchange to pay for the goods they import.Secondly, if a country has an abundance of natural resources, it generally exports some of them. Rubber from Malaysia and oil from the Middle East countries are examples.Thirdly, if a nation is advanced in science and technology, it can produce sophisticated machinery and equipment, such as computers, jet airplanes and electric generators. Their manufactured goods are usually sold at high prices in the international market. So they enjoy favorable conditions in the international trade.In addition to trade in goods, there is another form of trade, i. e.trade in services. The former is called visible trade, and the latter, invisible trade. Transportation, insurance, financing and tourism are some of the forms of invisible trade. Trade in these forms can be as important to some nations as the exchange of goods is to others.31. According to the passage, international trade means_____________.a. exporting goods to other countriesb. exporting goods to and import goods from other countriesc. exchanging not only goods but also service with othercountries32. The reason for countries of the world to engage in international tradeis _____________.a. to build up friendship with people in other countriesb. to exchange what one has for what one needsc. to provide assistance to poor countries33. Saudi Arabia usually exports _____________ to other countries.a. oilb. coffeec. computer34. Who suffer from unfavorable conditions in international trade?a. The developed countries.b. The developing countries.c. The countries in West Europe.35. 10. Which of the following are viewed as invisible trade?a. Coffee, rubber and oil.b. Computers, airplanes and electric generators.c. Transportation, insurance, financing and tourism.V . TRANSLATION （3段短文，每段5分，共15分）Translate the following passages into Chinese:36. successful teams are made up of individuals who have differentbackgrounds. In an organization, effective work teams have to bebased on function, purpose, or individual expertise rather than onpersonality.37. To cut down in wordiness, use the active voice rather than thepassive voice. Using the active voice helps you be direct and keeps your sentences from being too wordy.38. Formal reports are more complex and longer than informal reports.Because of this complexity, you may spend more time organizing and writing a formal report than you would prepare an informal report.Formal reports may be used when writing to the top management of an organization.VI. WRITING (35分)39. According to the given facts, format a business envelope: （5分）The sender:Kang Zhuang, General Manager of FORWARD BICYCLE CO. LTD.987 Jiangnan Road, Kunshan, Jiangsu, China, 215300Tel; (0520)5000000Fax; (0520)5000001The receiver:Mr. Fred Johns, Chief Buyer of Kiddie Komer, Inc.# 202-418 Richards Street, Vancouver, B. C. Canada V6S 3A740. Write a correctly laid out memo according to the following. (10分)Jane Simmons, Personnel Manager of Alpha Electronics,80 - 90 Zeus Street, Manchester GG73 6LP, says to you, "Will youwrite a memo for me to Simon Clark, my deputy, please?When he returns from holiday next Monday I shall be starting a three-day conference at Harogate. Ask him to interview the four candidates for the clerical vacancy in the Mailing Section on Monday, starting at 2 :30 p. m. He should make an appointment if there is a suitable candidate. The candidates have been invited for interview and their application forms and references are in the middle drawer of my desk. I" 11 leave my desk keys with you. On Tuesday at 10 a. m. Gerry Rhodes, the Union Rep, has an appointment to see me. If Simon I can deal with whatever he wants, I shall be grateful. If not, I"ll make another appointment to see Gerry when I"m back on Tuesday. "41. Write a letter according to the situation below, using the block format and open punctuation. （20分）Situation: Two months ago you contacted a Scottish company, the Organisers of Scottish Exhibitions (OSE), based at 9 Rider Street, Charlestown, CH3 MN1, to organize a 3-day exhibition of your products in Glasgow. The exhibition took place last week andyou have heard from your staff and customers that it was a disaster because of the inefficient planning of the deputy director of OSE, Barbara Minter.Write a letter to Mrs. Minter, describing what went wrong, the consequences for your company and what you want. Make up any necessary details.参考答案及评分标准I. MULTIPLE CHOICE (10小题，每小题1分，共10分)Choose the letter indicating the best choice to complete each sentence or answer each question:1. a2. c3. b4. d5. a6. c7. d8. a9.d 10. bII. TRUE/FALSE (10小题，每小题1分，共10分)Write a T in the space provided if the statement is true. Write anF in the space if the statement is false.11. F 12. T 13. T 14. F 15. F16. T 17. F 18. T 19.F 20. TIII. ERROR CORRECTION (10分)Rewrite the following short paragraph by identifying all errors and correcting them:Our four-person committee has met several times to discuss the possibility of flexible scheduling. There have been some good arguments on both sides of the issue, but, unfortunately, we are deadlocked in our voting. Would you agree to appointing a fifth member to break the tie and help us resolve this important matter? Thank you.评分标准：短文中有5个错，找出错误5分；改正错误5分。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
1、Which of the following is NOT an external barrier to communication?
A、Motivvironmental factors such as lighting and heat.
答案： B
3、The sender signs his or her initials or name to a memo to indicate that he or she
A、is in a high-level position
B、wants and immediate reply to the memo
A、Problem statement.
B、Conclusions.
C、Recommendations.
D、All of the above.
答案： D
7、Which of the following is NOT included in the common abuses of memos?
A、Written too frequently.
A、thinker
B、supporter
C、challenger
D、speaker
答案： C
13、The process used to send and interpret massages is called___________.
A、communication process
B、channel
D、Friendly body language is all the same; unfriendly or threatening gestures vary.
答案： A
9、What is NOT included in the stage of planning a message?
A、To identify the objective.
C、Feedback
D、communication
B、Written to gain attention.
C、Written to express one main idea.
D、Written by a committee.
答案： C
8、Which of the following statements about body language is true?
A、develop your own groups into which to categorize people
B、learn to understand people as individuals
C、judge people according to their appearance
D、assume similarities and differences based on a persons cultural background
A、To inform
B、To request
C、To record
D、To persuade
答案：D
5、The "OK" sign means ________in France.
A、worthless
B、al1 right,,
C、acceptable
D、OK
答案： A
6、Which of the following would be part of an analytical report?
C、A closed or authoritarian climate.
D、An open climate in which communication flows easily.
答案： A
2、Instead of making judgments based on stereotypes, you should
A、problem statement
B、conclusions
C、recommendations
D、all of the above
答案：D
11、Which of the following is a form of secondary research?
A、Reading an article in a magazine.
A、People from different cultures interpret body language in different ways.
B、Basic body language is universal; it means the same to all people.
C、Facial expressions are universal, but gestures are less so.
C、has read the memo
D、wants the memo filed
答案： C
4、What is the main objective of a message that tells the receiver about a new product that will soon be available in stores?
B、Talking with experts.
C、Gathering data by distributing a questionnaire in a mall.
D、Both A and B.
答案： A
12、A ________of an effective team is not afraid to question ineffective techniques or strategies. He or she is always trying to improve the team.
B、To determine the main idea.
C、To choose supporting information.
D、To evaluate the message.
答案： D
10、Which of the following would be part of an analytical report?