完整word版商务交际英语1期末复习
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《商务交际英语（1）》期末复习
一纸开卷
一、选择题（每小题2分，共20分）主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。
如：
1.Which of the following describes a memo written to a president from a department supervisor?
A
A.Upward, formal, internal
2.Which sentence contains five W's? B
B. New employees should report at 8:30 a.m. on Monday, October for an orientation session.
3. Which of the following main ideas should be communicated in a business message in indirect
order? D
D. Your library books are overdue and a fine has been assessed.
4. Which of the following describes a cross-cultural communication situation? C
C. A receptionist speaks slowly to a client who speaks with a heavy accent.
5. Instead of making judgements based on sterotypes, you should B
B. learn to understand people as individuals
6. A key to receiving honest feedback is C
C. the sender's attitude
7.An agenda is B
B. the order of business to be discussed during a meeting
8. Which of the following should be used for a message that is to provide information for a group
of people (some are inside the company and some are outside)? C
C. A report
9. Which of the following statements promotes goodwill by using courteous words? D
D. Perhaps you overlooked last month's statement, as your account is past due.
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10. The heading of a memo in traditional format consist of B .
B. TO, FROM, DATE, and SUBJECT lines
11.Which of the following is an internal barrier tocommunication? A
A. The shyness of person.
12. Which of the following statements best defines communication? C
C. The sending and interpreting of messages.
13. The sender signs his or her initials or name to memo to indicate that he or she C
C. has read the memo
14. Which of the following is a form of secondary research? A
A. Reading an article in a magazine.
15. Which of the following sentences contains a redundant expression? A
A. Currently we have an overstock of red and blueT-shirt, as of his week.
16. Which type of letter is considered a goodwill letter? A
A. A letter of acknowledgement.
17. Which of the following would be part of an analytical report? D
D. All of the above.
18. Which of the following would be the best beginning for an acknowledgement?
D
D. I received your order for 15 speaker sets.
19. Which of the following is based on date? A
A. Findings.
20. Which of the following is an example of external communication? B
B. A collection letter sent to a customer.
21. Cultural differences can be communication barriers because D .
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