商务交际英语[1] 开篇案例

商务交际英语［1］开篇案例Chapter1 Sending the Wrong MessageThree months ago, Anna Washington graduated from Winston Business College. Upon graduation, she obtained her first full-time job with IBM. Needless to say, she was very excited about the opportunity.As the receptionist in the foyer of a new building, Anna works in an attractive setting. She has the opportunity to greet most employees, including upper management, and customers as they enterthe building. She answers incoming calls and forwards them to app ropriate individuals. Anna’s computer is equipped with the usual software—word processing, spreadsheets, databases, presentation graphics, and games. She has email and Internet access as well. Anna sometimes uses her word processing software when the secretarial staff has too much work. While this opportunity doesn’t happen too often, she enjoys it when it does come.After three months, Anna’s job has lost some of its appeal. She does not greet employees with the same enthusiasm as she did at first. Neither do her fellow employees respond as enthusiastically to her greetings. Her supervisor becomes irritated when she finds errors in the documents Anna has keyed. Answering incoming calls has become routine, almost boring.Recently, Anna sent an e-mail to a friend about personal business and her supervisor caught her. Today, Anna was bored and decided to play Solitaire. She was in the middle of her first game when her supervisor became upset and lectured Anna as several people, including a member of upper management, walked by. Obviously, Anna was very embarrassed.译文：第一章错误信息的发送三个月之前，Anna Washington 从Winston 商学院毕业了。

一俟毕业，她就获得了在IBM公司的全日制工作。

获得这个机会的她很兴奋。

Anna的工作是接待员，负责接待来访者，接听电话等。

她的工作地点在一栋新楼的前厅，环境很吸引人。

Anna有机会向大多数职员打招呼，其中包括上层管理人员，以及进入这栋楼的许多顾客。

Anna接听打进来的电话并转给有关人员。

Anna的计算机安装了几种常见的软件——文字信息处理（word processing）, 空白表格程序（spreadsheets），数据库（databases＝databank）, 还有一些电脑游戏，如：纸牌(Solitaire)、红心大战(Hearts)、空档接龙(FreeCell)和扫雷（Minesweeper）。

Anna还可以收发电子邮件，上网。

Anna有时会用文字信息处理帮助工作太多的秘书。

然而，这种机会不太多，不过Anna喜欢干这类工作。

三个月后，Anna的工作兴趣减退了。

她与职员们打招呼时已经失去了刚来时的热情，回应Anna招呼的职员们也没有那么热情了。

当上司在Anna录入的文件里发现错误时，她的上司生气了。

Anna接听打进来的电话也程式化得让人厌倦。

最近，Anna给朋友发去了一份电子邮件谈私事，她的上司发现了她的错误。

她的上司当时没有说什么，但是Anna知道她不高兴。

今天，Anna有点烦闷，决定玩电脑上的纸牌游戏。

她一局还没有玩完她的上司就带来一份文件让她录入。

Anna的上司生气了，当着过往的人，其中还有上级管理层的一位成员，训斥了Anna。

很明显，Anna非常尴尬。

Chapter 2 Communicating in a Diverse WorkplaceA highly successful German auto company recently merged with a U.S.carmaker. Members of the German team met with American staff membersinDetroit.Anita Boaz had been employed at the Detroit site for seven years, moving from administrative assistant to manager. As a result of the merger, Anita’s new supervisor would be a newly relocated German manager. She was very comfortable in the relaxed atmosphere of the American office but was a little nervous about meeting the German visitors. She worried that their English wouldn’t be good enough for her to understand easily.Anita’s first meeting with Mr. Dortmann was set for a Friday—casual day at theDetroit office. Anita chose some nice slacks to wear, instead of jeans. Traffic was unusually heavy; Anita was a few minutes late for the meeting. The door was closed. She knocked once and went in. The Germans, all dressed in conservative business suits, were sitting at a conference table. Anita reached out her han d to Dortmann and said with a smile, ―Good morning, Hans. It’s good to meet you! I’m Anita Boaz.‖Dortmann rose hesitantly, then responded with a brief greeting and sat down. Anita was baffled by his chilly reach. Then she decided maybe he wasn’t used to w orking with women at the management level. Anita was disappointed. She came away thinking Dortmann and the other Germans were rude and standoffish. At the same time, the Germans were put off by what they felt was rude behavior on her part.A few weeks later, the company offered some sessions on cultural orientation. Anita learned the following about Germans businesspeople:They have a high regard for authority and structure.They greet each other formally, using titles such as ―doctor‖ or ―professor‖ when a ppropriate. They enjoy working with data and other concrete ―evidence‖.They tend to separate business and pleasure, saving humor and social talk until after the business is done.Over time, Anita and her colleagues in Detroit developed a friendlier relationship with the Germans. But first they had to establish respect for one another.译文：第二章在国际商务领域获得成功一家非常成功的德国汽车公司最近与一个美国汽车公司并购。