酒店常用接待服务英语
酒店服务常用英语
酒店服务常用英语1)Good morning(afternoon ,evening),sir(madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do?(-- how do youdo ?)您好！3)Hello (or hi )!您好！4)How iseverything(with you )? （您的）一切都好吗？5)How are yougetting on ( oralong ) thesedays ?这几天过得如何样？6)How are you ?(- Fine ,thankyou .and you? )您的躯体好吗？7)Glad (nice ) tosee you .见到您专门快乐。
8)Welcome to ourhotel.欢迎到我们的酒店来！9)It’s nice tomeet you again ,Mr. Johnson .再次见到您太好了，约翰逊先生。
10)Good –bye.(orbye-bye)再见！11)Good night.晚安（晚间辞别用）12)Have a goodrest.祝您休息好！13)See you later(tomorrow).以后（改日）见！14)Hope to seeyou again soon.期望不久再见到您！15)Have a goodtime.祝您过得愉快！16)We wish you apleasant stay inour hotel.愿您在我们饭店过得愉快！17)Please don’tleave anythingbehind.请不要遗忘你的东西。
18)Mind (or watch)your step!请走好！19)We wish you apleasantjourney.祝您旅途愉快！20)Have a nice trip!一路平安！21)All the best!万事如意。
22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much)感谢您（专门感谢）。
酒店常用接待服务英语
酒店常用接待服务英语欢迎语：(1) (1) 欢迎光临我们酒店欢迎光临我们酒店欢迎光临我们酒店! !Welcome to our hotel!(2) (2) 欢迎您来这里进餐。
欢迎您来这里进餐。
Welcome to have meals here.(3) (3) 欢迎您再度光临，很高兴再见到您。
欢迎您再度光临，很高兴再见到您。
Welcome back. Nice to see you again.*禁语：喂禁语：喂!!您好哇您好哇! !Hello. Hi. Well.问候语：(1) (1) 您好您好您好!(!(!(初次见面初次见面初次见面) )How do you do?(2) (2) 您好吗您好吗您好吗!!布莱克先生。
布莱克先生。
((见到常客见到常客) )How are you today. Mr.Black?(3) (3) 早上好早上好早上好!!先生先生//夫人。
Good morning. Sir/Madam.(4) (4) 下午好下午好下午好! !Good afternoon.(5) (5) 晚上好晚上好晚上好! !Good evening.(6) (6) 多日不见，您好吗多日不见，您好吗多日不见，您好吗? ?Long time no see. How are you?(7) (7) 我很好，谢谢我很好，谢谢我很好，谢谢!!先生您好吗先生您好吗?(?(?(回答问候时回答问候时回答问候时) )Very well, Thank you, And yourself Sir?(8) (8) 早上好早上好早上好!!这里是——，能为您效劳吗这里是——，能为您效劳吗? ?Good morning. This is - - ,May I help you?(9) (9) 希望您在我们酒店住得愉快希望您在我们酒店住得愉快希望您在我们酒店住得愉快! !Hope your enjoy your stay in our Hotel.*禁语：禁语：(1) (1) 您吃过饭了吗您吃过饭了吗您吃过饭了吗? ?Have you had lunch (breakfast dinner)(2) (2) 您到哪里去啊您到哪里去啊您到哪里去啊? ?Where are you going?(3) (3) 什么事什么事什么事? ?Yes? What?祝贺语：祝贺语：(1) (1) 恭喜您恭喜您恭喜您! !Congratulations!(2) (2) 祝您生日快乐祝您生日快乐祝您生日快乐! !Wish you a Happy birthday!(3) (3) 祝您新年快乐祝您新年快乐祝您新年快乐! !Happy new year to you!(4) (4) 祝您周末愉快祝您周末愉快祝您周末愉快! !Wish you a good weekend!(5) (5) 祝您圣诞快乐祝您圣诞快乐祝您圣诞快乐! !Merry Christmas!征询语：征询语：(1) (1) 先生，我能为您效劳吗先生，我能为您效劳吗先生，我能为您效劳吗? ?May I help you, Sir?(2) (2) 先生，我能为您做些什么先生，我能为您做些什么先生，我能为您做些什么? ?What can I do for you, Sir.(3) (3) 请问先生您喜欢吗请问先生您喜欢吗请问先生您喜欢吗? ?Do you enjoy it , Sir?(4) (4) 布莱克先生，如果您不介意的话，我能——吗布莱克先生，如果您不介意的话，我能——吗布莱克先生，如果您不介意的话，我能——吗? ?Mr. Black, Would you mind if I …….(5) (5) 先生，请问您贵姓先生，请问您贵姓先生，请问您贵姓? ?Could I have your name, Sir?(Could you please tell the spelling of your name?)(6) (6) 您还有别的事要我办吗您还有别的事要我办吗您还有别的事要我办吗? ?Is there anything else I can do for you?(7) (7) 如有任何可以效劳之处，请随时告知。
酒店接待常用英语
酒店接待常用英语art 1 Greetings问候1.Welcome to XXXX Hotel . I’m..., what should I call you, please?欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We canonly ke ep your table /room till …我们能保留您的房间直到...12.Let meshow you to your room ,this way please .让我带您到房间，这边请。
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店常用服务英语[整理]
![酒店常用服务英语[整理]](https://img.taocdn.com/s3/m/babb4309a66e58fafab069dc5022aaea998f410b.png)
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV A TIONS(客房预订部), May I hel p you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Y es, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which would you prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
酒店接待术语
酒店接待术语
以下是一些常见的酒店接待术语：
1. 入住 (Check-in)：客人办理入住手续并进入房间的过程。
2. 退房 (Check-out)：客人办理退房手续并离开酒店的过程。
3. 预订 (Reservation)：客人提前预约房间或服务。
4. 房费 (Room rate)：客人需支付的房间费用。
5. 押金 (Deposit)：客人在办理入住时支付给酒店作为保证的金额。
6. 市场部 (Sales department)：负责销售和市场推广的部门。
7. 前台 (Front desk)：酒店大堂内负责接待客人和办理入住、退房手续的区域。
8. 行李员 (Bellman/Porter)：负责协助客人搬运行李的员工。
9. 客房服务 (Room service)：提供给客人送餐、清洁等服务的部门。
10. 客房清洁 (Housekeeping)：负责客房打扫和维护的部门。
11. 早餐 (Breakfast)：酒店提供的早餐服务。
12. 自助餐 (Buffet)：一种自助式餐饮形式，客人可以自由选择食物。
13. 销售经理 (Sales manager)：负责酒店销售工作的经理。
14. 客户满意度调查(Customer satisfaction survey)：酒店向客人询问对服务和设施的满意程度的调查。
15. 会议室 (Meeting room)：提供给客人举办会议或活动的场所。
希望以上术语能够对您有所帮助！如果您有其他问题，请随时提问。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
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酒店常用接待服务英语欢迎语：
(1) 欢迎光临我们酒店!
Welcome to our hotel!
(2) 欢迎您来这里进餐。
Welcome to have meals here.
(3) 欢迎您再度光临，很高兴再见到您。
Welcome back. Nice to see you again.
*禁语：喂!您好哇!
Hello. Hi. Well.
问候语：
(1) 您好!(初次见面)
How do you do?
(2) 您好吗!布莱克先生。
(见到常客)
How are you today. Mr.Black?
(3) 早上好!先生/夫人。
Good morning. Sir/Madam.
(4) 下午好!
Good afternoon.
(5) 晚上好!
Good evening.
(6) 多日不见，您好吗?
Long time no see. How are you?
(7) 我很好，谢谢!先生您好吗?(回答问候时)
Very well, Thank you, And yourself Sir?
(8) 早上好!这里是——，能为您效劳吗?
Good morning. This is - - ,May I help you?
(9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel.
*禁语：
(1) 您吃过饭了吗?
Have you had lunch (breakfast dinner)
(2) 您到哪里去啊?
Where are you going?
(3) 什么事?
Yes? What?
祝贺语：
(1) 恭喜您!
Congratulations!
(2) 祝您生日快乐!
Wish you a Happy birthday!
(3) 祝您新年快乐!
Happy new year to you!
(4) 祝您周末愉快!
Wish you a good weekend!
(5) 祝您圣诞快乐!
Merry Christmas!
征询语：
(1) 先生，我能为您效劳吗?
May I help you, Sir?
(2) 先生，我能为您做些什么?
What can I do for you, Sir.
(3) 请问先生您喜欢吗?
Do you enjoy it , Sir?
(4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I …….
(5) 先生，请问您贵姓?
Could I have your name, Sir?
(Could you please tell the spelling of your name?)
(6) 您还有别的事要我办吗?
Is there anything else I can do for you?
(7) 如有任何可以效劳之处，请随时告知。
Please let us know if there is anything We can do for you.
(8) 对不起，我可以耽搁您几分钟吗?
Excuse me, May I take up a few minutes of your time?
应答语：
(1) 没关系。
It’s really doesn’t matter.
(2) 敬请放心，交给我去办吧。
Don’t worry , Leave it to me, Please.
(3) 乐意效劳，不必客气。
You’re most welcome.(It’s my pleasure.)
(4) 能为您服务，真是荣幸。
Glad to be of service.(Glad to help you.)
(5) 请稍候，让我先查一下。
Just a moment, I’ll check.
(6) 这是我应该做的。
This is my pleasure,(Always at you service.)
(7) 感谢您的提醒。
Thank you for your advice.(Thanks for your remindinr) (8) 我会尽力效劳的。
I’ll do my best.
(9) 我们随时为您服务。
We’re always at your service.
*禁语：
(1) 仅回答“对的”(俨如一位老师)。
Right!
(2) 永对客人说“OK”，啊?(Oh)。
(3) 不要说“No”,我不知道。
No, I don’t dnow.
(4) Yeh.
道歉语
(1) 对不起。
I’m sorry.
(2) 先生，请原谅。
Excuse me , Sir.
(3) 对不起，劳您久等了。
Sorry to have kept your waiting.
(4) 对此向您表示歉意。
I’m sorry for that.
(5) 打扰您了。
I’m sorry to disturb you.
(6) 对不起，那是我的错。
I’m sorry, It’s my fault.
(7) 相信下次您来时，一切都会令您称心如意。
I’m sure everything will be right again next time you come.
婉拒语：
(1) 承蒙您好意，不过……
It’s very kind of you, But……
(2) 对不起，但我可以……
I’m afraid not , but can I……
(3) 很报歉，但愿我早知此事，必定乐于效劳。
I’m sorry, If I had known earlier, I would have been glad to do it.
(4) 恐怕这样会违反酒店规定，希望您能理解。
I’m afraid this is against Hotel regulations. I hope you could understand.
(5) 非常抱歉，但希望您能体谅我。
I’m really sorry, But you see my difficulty.
*禁语
(1) 不是我当班，所以不是我的过错。
I was not on duty. So it’s not my fault.
(2) 本部不受理此事。
Our department doesn’t handle this job.
(3) 这不关我的事。
I didn’t handle this.
答谢语：
(1) 谢谢你的好意。
Thanks for your kindness.
(2) 感谢您的协助。
Thank you for your help. (We appreciate your cooperation.)
(3) 谢谢您的鼓励。
Thank you for your encouragement.
(4) 感谢您的光临。
Thank you for your presentation.
(5) 谢谢您提醒。
Thanks for your reminding.
指示语：
(1) 先生/太太，请这边走。
Come this way please, mister/Madam.
(2) 请一直往前走。
Please keep going, Mister. (Go straight ahead, Please.) (3) 请到拐弯处向右拐。
Turn right at the first corner, Please.
(4) 请随我来，先生。
Please follow me, Mister.
(5) 请在那乘电梯。
Please take the elevator over there.
(6) 请在这里下楼。
Please go downstairs here.
道别语
(1) 再见!欢迎再次光临。
Good – bye , hope to see you again.
(2) 祝您旅途愉快!
Wish you a nice trip!
(3) 晚安!祝您休息好。
Good night. Have a good night’s rest.(Have a good dream.)
(4) 明天见!
See you tomorrow.
(5) 对不起，我要失陪了。
If you would excuse me, I must go now.。