管理信息系统chapter2
chapter2-4系统的功能模型和信息模型
A13
设 计 方 法
设 计 经 验
生 产 条 件
机筒三维实 体、平面图
轴承座设计 A14
M 轴承座三维 实体、平面 图
图5 系统A1功能模型图
A3功能模型图，如图6所示
设 计 问 题 描 述 建 模 简 化
分析问题 描述
建立有限元 模型
设计模型
A31
M1 M2
分 析 模 型
既 定 工 况
边界加载 A32
IDEF0功能模型化方法用以描述系 统功能活动及其联系。IDFE0模型 基于如图1所示的简单语法。
每个活动由位于盒内的一个动词表达。输 入、控制、输出和机制（ICOM）都称为 概念。通过建立的IDEF0模型，设计人员 可从功能上了解系统的构造，各个功能块 之间的关系，功能块实现的要求、手段和 目的。设计人员可以进一步的建立各个子 功能块的IDEF0模型，这种细化分解，正 是IDEF0支持严格的自顶向下分解的优点。
设 计 方 法
设 计 经 验
生 产 条 件
分 析 方 法 三维实体图、平 面图 工程分析结果
双螺杆磨浆机构 设计系统 用户要求
M1
M1：设计分析人员 M2：CAD设计软件 M3：CAE分析软件 M4：计算机硬件系统
M2
M3
M4
图3 系统A_0功能模型图
接下来需要建立系统的顶层A0 图。首先要从总体的角度分析系统 由哪些功能子模块组成，这些模块 的功能是如何实现的，各个模块之 间是怎样联系起来的。系统实现的 功能是从设计要求出发，完成整个 双螺杆磨浆机构的设计。具体的A0 功能模型如图4所示。
M1 M2 离 散 模 型
后 处 理 结 果 反 馈
分析 A33
ISO27001信息安全管理体系_附录A介绍
(1、2)
信息安全方针的内容，包括但不限于：
组织对信息安全的定义 信息安全总体目标和范围 最高管理者对信息安全的承诺与支持的声明 符合相关标准、法律法规、和其它要求的声明 对信息安全管理的总体责任和具体责任的定义 相关支持文件
ISO27001:2005 附录A
A.5 安全方针 Security Policy
明对信息安全的支持和承诺。 二信息安全方针
1. 5贯.彻1落.1实信信息息安全安方针全，策确保略业务文的连件续性 2. 5使.所1有.2的审员工查都接与受信评息估安全的培训，提高全员的信息安全意识
3. 保护公司进行所有商务活动中获得的顾客・隐私・企业专有技术等的信息 4. 保护信息的保密性，确保不能通过故意或疏忽的行为泄露给未授权的人 5. 保护信息的完整性，防止未经授权的修改与破坏 6. 保护信息的可用性, 确保授权的用户需要时可获得信息 7. 定期进行内部评审与管理评审，确保体系有效运行 8. 符合法律和法规要求
ISO27001:2005 附录A
A.5 安全方针 Security Policy
5.1 信息安全方针(策略)
(1、2)
三 信 息 安 全目标 1. 确保重大、特大安全事件为“0”次/年； 2. 重要信息资产的可用率达到 99％。
C总＝
Ti *Ci i
编号 1 2
名称 邮件服务器 Web服务器
1、公司层面的目标 2、部门级别的目标
信息安全管理体系 ISO27001
Chapter 0 : 简介 Chapter 1 : 范围 Chapter 2 : 强制性应用标准 Chapter 3 : 术语和定义
Chapter 4 : 信息安全管理体系
Chapter 5 : 管理责任 Chapter 6 : ISMS内部审查 Chapter 7 : ISMS管理评审 Chapter 8 : ISMS改善 附件A (强制性)控制目标和控制 措施
操作系统ppt chapter2处理器管理
g. Switch from user to kernel mode.
h. Access I/O device.
9
处理器状态（内核态和用户态）
• 处理器怎么知道当前是操作系统还是一般用户程序 在运行呢?
• 处理器状态标志: 管理状态（内核态、特权状态、系
操 PSW（Program Status Word）来区别不同的处理器 作 工作状态
系
统 • PSW用来控制指令执行顺序并保留和指示与程序有 关的系统状态，主要作用是实现程序状态的保护和 恢复
• 每个程序都有一个与其执行相关的PSW，每个处理 器都设置一个PSW寄存器。程序占有处理器执行， 它的PSW将占有PSW寄存器
系
统 ，停止处理器运行，将故障信息向操作员报告， 并对故障所造成的破坏进行估计和恢复。
30
程序错误包括：语法错误、逻辑错误和
操 执行过程中产生的异常（定点溢出、阶码下
作 溢、除数为0等）
系
统
操作系统主要处理第三类错误，操作系
统可以借助信号机制，将捕获的中断事件交
由程序自行处理
31
产生I/O中断的情况： 操 ➢ I/O操作正常结束
操 值、返回点以及子程序的局部变量。
作
系 核心栈：内存中属于操作系统空间的一块区域， 统 用于保存中断现场和操作系统程序间相互调用的
参数、返回值、返回点以及程序的局部变量。
12
2.1.2 程序状态字寄存器(1)
• 计算机如何知道当前处于何种工作状态？这时能否 执行特权指令？通常操作系统都引入程序状态字
统和分布存储(松散耦合)多处理
信息系统上线管理制度
信息系统上线管理制度n System Launch Management SystemChapter 1 General nsArticle 1: In order to further improve the security management level of XX Company's n system launch work。
clarify the XXX new system launches。
achieve standardized management of new system launches。
ensure the normal n of systems and equipment。
and normal processing of n business。
this management method is formulated.Article 2: This management method applies to new system launch work。
It includes XXX。
renovated。
and expanded systems。
including n n。
safety assessment and n。
and security delivery.Chapter 2 PrinciplesArticle 3: XXX the normal n of the system。
XXX the normal n of the system and business.Article 4: The principle of low business risk。
Testing methods that do not interrupt business should be adopted under the premise of safety XXX.Article 5: XXX。
管理信息系统(第9版)精要版原书英文版题库答案第2章
Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 2 Global E-Business and Collaboration1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSEDiff: 1 Page Ref: 44-45AACSB: Reflective ThinkingCASE: Comprehension2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize, differentiate3) Transaction processing systems are most commonly encountered at the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension4) TPS help managers monitor the firm's relations with the external environment.Answer: TRUEDiff: 3 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension5) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of categorize6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension7) Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TRUEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension8) Management information systems primarily support nonroutine decision making. Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension9) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension10) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension12) Decision-support systems often use information from external sources.Answer: TRUEDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension13) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension14) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension15) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension16) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension17) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of compare18) Knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.Answer: FALSEDiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension19) Cell phones are one of the tools firms use to support teamwork and collaboration. Answer: TRUEDiff: 1 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension20) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:A) its environment.B) manufacturing and production.C) sales and marketing.D) invoices and payments.Answer: DDiff: 2 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension21) Promoting the organization's products or services is a responsibility of the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension22) Checking for product quality is an activity associated with the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension23) Which of the following is a cross-functional business process?A) Hiring an employeeB) Identifying a customerC) Fulfilling a customer orderD) Creating an invoiceAnswer: CDiff: 2 Page Ref: 44AACSB: Reflective ThinkingCASE: Comprehension24) Employees that assist with paperwork at all levels of the firm are called:A) data workers.B) knowledge workers.C) operational management.D) service workers.Answer: ADiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension25) The three principal levels of hierarchies within a business organization are:A) management, knowledge workers, and service workers.B) senior management, middle management, and operational management.C) management, data workers, and operational management.D) senior management, operational management, and workers.Answer: BDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension26) Key forces in a business's immediate environment include:A) regulations.B) technology.C) economy.D) politics.Answer: ADiff: 3 Page Ref: 45-46AACSB: Reflective ThinkingCASE: Comprehension27) Engineers and architects are examples of:A) senior management.B) production workers.C) knowledge workers.D) middle management.Answer: CDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension28) Which of the following is an example of a key force in a firm's broader, less immediate environment?A) stockholdersB) regulationsC) shipping firmsD) economic trendsAnswer: DDiff: 3 Page Ref: 46AACSB: Reflective ThinkingCASE: Comprehension29) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):A) executive support system.B) management-level system.C) decision support system.D) transaction-processing system.Answer: DDiff: 1 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension30) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise31) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:A) knowledge management systems.B) transaction support systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 48AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) senior managementD) middle management functions.Answer: DDiff: 1 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension33) These systems are designed to summarize and report on the company's basic operations.A) Management information systemsB) Decision-support systemsC) Executive information systemsD) Transaction processing systemsAnswer: ADiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension34) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.A) Management information systemsB) Transaction processing systemsC) Executive support systemsD) Decision-support systemsAnswer: DDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension35) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise36) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.A) Management information systemsB) Transaction processing systemsC) Decision-support systemsD) Knowledge management systemsAnswer: CDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension37) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2 Page Ref: 49-50AACSB: Analytic SkillsCASE: Analysis in terms of categorize38) Decision-support systems are also referred to as:A) business information systems.B) business intelligence systems.C) executive support systems.D) business model systems.Answer: BDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension39) Executive support systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension40) ESS are specifically designed to serve the ________ level of the organization.A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension41) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 2 Page Ref: 51AACSB: Analytic SkillsCASE: Analysis in terms of categorize42) ________ systems often deliver information to senior executives through a portal.A) Transaction processingB) Executive supportC) Management informationD) Decision-supportAnswer: BDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension43) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?A) TPSB) KWSC) MISD) DSSAnswer: ADiff: 3 Page Ref: 52AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) These systems are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRMD) Enterprise applicationsAnswer: DDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.A) transaction processing systemB) enterprise systemC) automatic reporting systemD) management information systemAnswer: BDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension46) What is the most important benefit of an enterprise application?A) Enabling speed of communicating.B) Enabling business functions and departments to share information.C) Enabling a company to work collaboratively with customers and suppliers.D) Enabling cost-effective, e-business processes.Answer: BDiff: 3 Page Ref: 53-54AACSB: Analytic SkillsCASE: Evaluation in terms of appraise, evaluate47) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 1 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.A) CRMB) MISC) ESSD) CPSAnswer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension49) Which type of information system would an intranet be most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together50) Which of the following types of system could be used to enable different firms to work collaboratively on a product?A) intranetB) extranetC) KMSD) CRMAnswer: BDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of appraise51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) Enterprise systemC) ExtranetD) IntranetAnswer: CDiff: 2 Page Ref: 55AACSB: Reflective ThinkingCASE: Evaluation in terms of assess, choose52) Buying or selling goods over the Internet is called:A) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:A) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?A) A wikiB) An extranet with KMS capabilitiesC) A TPS with KMS capabilitiesD) An ESS with collaboration capabilitiesAnswer: BDiff: 3 Page Ref: 54-65AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together55) Interaction jobs are those jobs which:A) are in the service sector and require close coordination, and collaboration.B) involve knowledge that can't be put into an information system.C) are performed typically by operational-level employees.D) require intense levels of interaction with clients.Answer: ADiff: 2 Page Ref: 57AACSB: Reflective ThinkingCASE: Comprehension56) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) Video conferencing system, for improving collaborationAnswer: ADiff: 3 Page Ref: 55-61AACSB: Reflective ThinkingCASE: Synthesis in terms of bringing information together57) In a business environment, the focus of collaboration is to:A) accomplish the task at hand.B) provide a sense of community.C) foster better communication.D) prevent miscommunication.Answer: ADiff: 2 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension58) Which of the following statements is NOT true about collaboration in a business setting?A) Collaboration may be a short-lived activity, lasting just a few minutes.B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.D) The evidence of the business benefits of collaboration are largely anecdotal.Answer: BDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following tools is NOT one of the most important 15 types of collaboration software tools?A) screen sharingB) video streamingC) video conferencingD) e-mail and instant messagingAnswer: BDiff: 2 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension60) A wiki is a type of:A) social networking site.B) blogging.C) video conferencing.D) Web site designed for collaborative writing and editing.Answer: DDiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension61) Second Life is an example of a:A) virtual world.B) wiki.C) social networking site.D) mind mapping tool.Answer: ADiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension62) The most widely used collaboration software tool used by very large firms is:A) Lotus Notes.B) Microsoft SharePoint.C) Google Apps.D) Onehub.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: Comprehension63) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?A) cost/use matrixB) task/time matrixC) space/cost matrixD) time/space matrixAnswer: DDiff: 2 Page Ref: 67AACSB: Reflective ThinkingCASE: Comprehension64) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?A) blogB) team roomC) electronic meeting softwareD) group calendarAnswer: CDiff: 2 Page Ref: 67AACSB: Analytic SkillsCASE: Analysis in terms of compare65) The ________ is responsible for ensuring that the company complies with existing data privacy laws.A) CPOB) CKOC) CIOD) CIPAnswer: ADiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension66) The principal liaison between the information systems groups and the rest of the organization is a(n):A) programmer.B) information systems manager.C) systems analyst.D) CIO.Answer: CDiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension67) A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CITAnswer: CDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension68) Development and support services for a firm's business systems are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: CDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension69) Policies that determine which information technology will be used, when, and how are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: DDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension70) A(n) ________ is a set of logically related activities for accomplishing a specific business result.Answer: business processDiff: 1 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension71) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. Answer: environmentDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension72) The ________ function is responsible for attracting, developing, and maintaining the firm's workforce.Answer: human resourcesDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension73) Managers need ________ systems to monitor the status of internal operations and the firm's relations with the external environment.Answer: transaction processingDiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is used by middle management to support nonroutine decision making. Answer: decision-support system/DSSDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension75) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.Answer: EnterpriseDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension76) Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.Answer: interorganizationalDiff: 3 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension77) ________ are highly trained technical specialists who write the software instructions for computers.Answer: ProgrammersDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension78) ________ are representatives of departments outside of the information systems group for whom applications are developed.Answer: End usersDiff: 2 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension79) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.Answer: TelepresenceDiff: 3 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension80) Identify the different types of systems used for the different levels of management in a business.Answer: The types of information systems used for different levels of management are transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business. They are used by operational managers to manage day-to-day operations. MIS summarize and report on the c ompany’s basic operations using data supplied by TPS. They provide middle managers with reports on the organization’s current performance and are not highly analytical. DSS also support middle management decisions when these decisions are unique, rapidly changing, and not specified easily in advance. They use advanced analytical models and data analysis capabilities and often draw on information from external as well as internal sources. ESS support senior management by providing data of greatest importance to senior management decision makers. ESS provide a generalized computing and communications capacity that can be applied to a changing array of problems. ESS present graphs and data from many sources through an interface that is easy for senior managers to use, often a portal.Diff: 1 Page Ref: 47-51AACSB: Reflective ThinkingCASE: Synthesis in terms of generalize81) In your opinion, what are at least three factors that contribute to the difficulty of integrating systems for different organizational levels and functions within an organization? Support your answer.Answer: An example answer is: Three factors that can contribute include different computing environments; different data kept; and employee resistance. Different computing environments can make it difficult in terms of programming to connect the systems together. If the systems have kept different types of data and different records, this may also be a hindrance. For example, if some elements in a database are recorded differently, such as a customer ID not being the same in one area as another, this would make consistency a problem and may contribute to redundant information. There may also be resistance to adopting new, integrative systems that are more efficient because these may change business processes and the functions of employees. People working in an organization may not want to lose the responsibilities they have and the functions they understand.Diff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: Evaluation in terms of assess, compare82) Discuss at least three reasons why collaboration and teamwork are more important today than ever.Answer: Collaboration and teamwork are more important today than ever for a variety of reasons. For one, the nature of work has changed from factory manufacturing andpre-computer office work. Today, the kinds of jobs we have require much closer coordination and interaction among the parties involved in producing the service or product. Another reason is that the organization of work has changed. For most of the industrial age, work was organized in a hierarchical fashion. Orders came down the hierarchy, and responses moved back up the hierarchy. Today, work is organized into groups and teams, who are expected to develop their own methods for accomplishing the task. Senior managers observe and measure results, but are much less likely to issue detailed orders or operating procedures. Another reason is the need to manage work from global locations: The work of the firm has changed from a single location to multiple locations - offices throughout a region, a nation, or even around the globe. Global competition also places a premium on innovation. Innovation is a group and social process, and most innovations derive from collaboration among individuals in a lab, a business, or government agencies. Strong collaborative practices and technologies are believed to increase the rate and quality of innovation. Overall, most research on collaboration supports the notion that diverse teams produce better outputs, faster, than individuals working on their own.Diff: 2 Page Ref: 57-58AACSB: Analytic SkillsCASE: Synthesis in terms of propose83) Identify and describe at least four business benefits of collaboration? Which do you feel is the most important and why?Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;(4) customer service; and (5) financial performance. Collaboration helps productivity because people working together on a task can complete the task more quickly. It helps quality because people working together will be more able to correct each other's mistakes. It helps innovation because people working in groups come up with more ideas than those working in isolation. It helps customer service because teams can solve customer complaints more quickly together rather than working in isolation. And as a result of all of these benefits, collaboration helps finance, because collaborative firms have superior sales, sales growth, and financial performance. Student evaluations will vary: for example, the most important of the benefits might be: innovation, because new products, services, and means of production are at the heart of being able to outperform your competitors.Diff: 2 Page Ref: 58-59AACSB: Analytic SkillsCASE: Evaluation in terms of compare, assess。
管理信息系统英文教材
管理信息系统英文教材Management Information Systems (MIS) TextbookIntroduction:In the fast-paced and dynamic business world, the effective management of information has become paramount for organizations to gain a competitive edge. Management Information Systems (MIS) play a crucial role in this process by facilitating the collection, processing, and dissemination of data to support managerial decision-making. This article aims to present an overview of the key components and topics that should be covered in an English textbook for studying Management Information Systems.Chapter 1: Introduction to Management Information Systems- Definition and importance of Management Information Systems- Historical development and evolution of MIS- Role of MIS in supporting organizational objectives and strategies- Ethical considerations in MISChapter 2: Information Systems and Business Processes- Understanding the concept of business processes- Relationship between information systems and business processes- Role of information systems in streamlining and improving business processes- Case studies illustrating the impact of information systems on business efficiencyChapter 3: Data and Information Management- Difference between data and information- Data storage and retrieval systems- Database management systems and their importance in MIS- Data governance and data quality managementChapter 4: Information Systems Infrastructure- Components and architecture of an information systems infrastructure- Hardware, software, and network resources used in MIS- Cloud computing and its role in information systems infrastructure- Security considerations in managing an information systems infrastructureChapter 5: Business Intelligence and Analytics- Concept and benefits of business intelligence (BI)- Techniques and tools used in BI and data analytics- Application of BI in decision-making processes- Predictive analytics and its role in strategic planningChapter 6: Enterprise Systems- Overview of enterprise systems (ERP, CRM, SCM)- Integration of enterprise systems and their benefits- Case studies showcasing the successful implementation of enterprise systems- Challenges and risks associated with implementing enterprise systemsChapter 7: E-commerce and E-business- Introduction to e-commerce and e-business models- Role of information systems in supporting online transactions- Security and privacy concerns in e-commerce- Mobile commerce and its impact on business operationsChapter 8: Social, Ethical, and Legal Issues in MIS- Ethical considerations in the use of information systems- Legal frameworks and regulations governing MIS usage- Privacy and security issues in managing information systems- Social implications of MIS and its impact on societyConclusion:A comprehensive and well-structured English textbook on Management Information Systems is vital for students to grasp the fundamental concepts and principles underlying the effective management of information in organizations. By covering topics such as MIS introduction, information systems and business processes, data management, information systems infrastructure, business intelligence and analytics, enterprise systems, e-commerce and e-business, and social, ethical, and legal issues, this textbook equips students with the necessary knowledge and skills to excel in the field of MIS.。
ISO27001信息安全管理体系标准介绍
Chapter 6 : ISMS内部审查（内审）
•安全区域(6) •物理安全边界
Chapter 7 : ISMS管理评审 Chapter 8 : ISMS改善 附件A（强制性）控制目标和控制措施
•人员进入控制 •隔离运送与装卸区域 •安全设备
A.13信息系统的获取、开会 与维护(6)
A.13安全事件管理(2)
0.1 概述
A.7 资产的管理(2)
•工作说明与资源安全
0.2 过程方法
•使用者训练 •安全事故和故障的回应
0.3 与其它管理A.8体▪人雇系力佣之的资前源兼的安安容全全性(3)
Chapter 4 : 信息安全管理体系
▪雇佣中的安全 ▪雇佣变化或终止的安全
Chapter 5 : 管理责任
A.9 物理与环境安全(2)
A.14业务连续性管理(5)
A.15符合性(3)
ISO/IEC 27001:2005 A.5 安全政策(1)
•信息安全政策
A.6 信息安全组织(2)
•内部组织安全
Chapter 0 : 简介 Chapter 1 : 范围 Chapter 2 : 强制性应用标准 Chapter 3 : 术语和定义
•外部安全
•外部安全
1、部门认证范A.7围资产的管理(2) •工作说ቤተ መጻሕፍቲ ባይዱ与资源安全
2、条款范围
•使用者训练 •安全事故和故障的回应
A.8 人力资源安全(3)
▪雇佣之前的安全
Chapter 4 : 信息安全管理体系
▪雇佣中的安全 ▪雇佣变化或终止的安全
Chapter 5 : 管理责任
A.9 物理与环境安全(2)
Chapter 6 : ISMS内部审查（内审）
P信息系统项目管理师考点分析之十六：项目管理框架
信息系统项目管理师考点分析之十六：项目管理框架一、知识点归纳Chapter 1：项目管理概述1、项目：为创建某一独特产品、服务而临时进行的一次性努力。
（临时、独特、渐进明细）。
2、项目与日常运作：同——人的参与，有限资源，计划执行控制等管理；异——临时独特终结VS连续重复持续。
他们的目标是不同的。
3、项目管理的要素：环境、资源、目标、组织。
●项目控制的两个主要目标是：改变活动以达到目标（项目目标与组织目标的总体一致性），以及管理组织资产。
4、项目管理九大知识领域：整体、范围、时间、成本、质量、人力、沟通、风险、采购。
5、项目组织：（1）项目干系人：项目参与者、利益相关人、施加影响者；（2）关键干系人：项目经理、客户/用户、执行组织、团队成员、发起者、影响者、PMO。
干系人意见冲突，一般应以客户为主。
（3）组织结构：职能结构与矩阵结构●项目联络员（Expeditor）：在职能型组织中起沟通、联络作用，没有决策权。
●项目协调员（Coordinator）：在职能型组织中有一定的决策权，他可以接触项目成员的上级经理。
l MBO，量化目标实现个体管理职责——定期评审——高层支持；l 按项目管理：组织中每个活动将是某个项目的活动。
l 需要是指已识别的需求，而期望是未识别的需求。
l 项目经理负责实现项目目标。
l 项目管理通过对项目管理过程进行整合集成而实现。
项目各项活动的责任部门/人6、PMO的关键特征：资源协调、共享，方法、标准与最佳实践，配置管理、工具，风险库，沟通，指挥，质量，etc.；与PM区别—组织战略需求，整体控制，etc。
职能型组织设PMO，则在总裁级与项目经理级之间。
l PMO与PM的目标与驱动是不同的7、PM之要求：知识（PM、集成、行业）、经历、协调、道德、沟通与表达。
（角色、团队、计划、激励、一把手、用户参与）。
8、项目群VS组合l （project group）PMO或大项目经理负责，是有联系的一组项目，通过协调管理获得更大收益。
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管理信息系统讲义（二）
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信息系统与现代企业管理
准时生产制
---- Just in Time，JIT ，
• 日本丰田汽车公司实行的生产方式，以减少 日本丰田汽车公司实行的生产方式， 库存、缩短工时、降低成本、 库存、缩短工时、降低成本、提高效率著称 • JIT的主要特征：追求零库存，强调持续地强 JIT的主要特征：追求零库存， 的主要特征 化与深化，为后来欧美国家的“ 化与深化，为后来欧美国家的“精益生产理 论”奠定了基础
9
信息系统与现代企业管理
企业信息系统的横向管理层次 企业信息系统的横向管理层次 横向
业务处理层系统 知识管理层系统 管理决策层系统 战略规划层系统
管理信息系统讲义（二）
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信息系统与现代企业管理
企业信息系统的纵向管理层次 企业信息系统的纵向管理层次 纵向
管理信息系统讲义（二）
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信息系统与现代企业管理
CIO 素质要求
管理经验、技术才能、经验头脑、信息素质、 管理经验、技术才能、经验头脑、信息素质、应 变能力、表达能力、协调能力、 变能力、表达能力、协调能力、领导能力
CIO 的问题
真正拥有CIO头衔的人占少数 真正拥有CIO头衔的人占少数 被认为 “ 只是高技术的 ” 扮演 “ 项目推动着 ” 的更多 缺乏沟通能力 缺乏对业务的足够了解 现实问题
敏捷制造与柔性生产
• AM：采用现代化通信手段，通过快速配置各种 AM：采用现代化通信手段， 资源来有效协调的响应用户需求 • FMS：由统一的信息控制、物料储运系统和数字 FMS：由统一的信息控制、 控制加工设备组成， 控制加工设备组成，能适应加工对象的变化
管理信息系统讲义（二）
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事业部式结构
根据企业的生产或服务、业务流程或地 域分布等来划分职能ቤተ መጻሕፍቲ ባይዱ门的方式
混合式结构
管理信息系统讲义（二）
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信息系统与现代企业管理
某大型企业组织机构设置
管理信息系统讲义（二）
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对企业中MIS 概念的再认识 对企业中MIS
高级管理人员 （计划、决策）
信息系统与现代企业管理
经理支 持系统
管 理 信 息 系 统
中级管理人员 （控制、决策）
决策支 持系统
知识工作系统
职能人员
中
理 系统
系统
系统
系统
系统
管理信息系统讲义（二）
管理层次： 管理层次：
指企业中职位等 级的数目
在组织规模给定的情况下，管理层次与管理幅度成反比
4
管理信息系统讲义（二）
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基本的组织结构
扁平化组织
层次少，层次间信息传递快，失真少，组织环境适应 性强 ，管理幅度大 上级主管不能对每个下属进行充分、有效的监督和指导
管理信息系统讲义（二）
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主要功能模块
战略层 销售预测 市场调查 产品计划 与开发
管理决策层 销售管理与分析 价格确定 分销渠道 广告与促销
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信息系统与现代企业管理
财务管理子系统
业务处理层 应收帐款管理 应付帐款管理 总帐管理 工资薪金管理 固定资产核算
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信息系统与现代企业管理
管理的层次
管理幅度： 管理幅度：
---- 企业组织架构 • 管理者的工作能力 • 管理工作的性质 • 管理工作的内容 • 管理工作的条件和 环境
管理者根据需要， 管理者根据需要， 直接而有效地对 下属进行指挥和 监督的力度大小
管理信息系统讲义（二）
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信息系统与现代企业管理
第一节、 第一节、管理职能与信息系统架构
管理与管理职能
• 计划：确定目标和途径是计划的两大任务； 计划：确定目标和途径是计划的两大任务； • 组织：计划实施过程中各项活动的具体操作； 组织：计划实施过程中各项活动的具体操作； • 领导：统一思想、把握方向、适时激励、营造氛围 领导：统一思想、把握方向、适时激励、 • 控制：对活动进行监控，确保计划目标的达成 控制：对活动进行监控，
CIO 的基本职能
▬
▬ ▬
▬ ▬ ▬ ▬ ▬
参与高层管理决策，引导企业在信息社会中 参与高层管理决策， 保持竞争优势 发掘企业信息资源的战略价值 管理组织的信息流程，规范组织信息管理 管理组织的信息流程， 的基础标准 负责组织的信息系统建设规划与管理 为组织经营管理提供有效的信息技术支持 评估信息技术的投资回报问题 组织内部的宣传、 组织内部的宣传、咨询和培训 信息沟通与组织协调
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信息系统与现代企业管理
本章学习目标： 本章学习目标： 了解管理理论与信息系统的关系 了解CIO在企业中的作用 在企业中的作用 了解 掌握企业信息系统的管理层次 掌握事务处理系统的功能及组成 了解KM/AI、DSS、EIS/ESS的组 、 了解 、 的组 成及工作原理
个人因素
管理信息系统讲义（二）
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信息系统与现代企业管理
的五大问题： 困扰中国 CIO 的五大问题： 1、工作定位 2、CIO需要的不仅仅是技术 CIO需要的不仅仅是技术 3、安全问题 4、年龄因素 5、不能过多依赖员工
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信息系统与现代企业管理
第三节 现代管理理论与信息系统
学习型组织理论
---- 彼得 圣吉《第五项修炼》 彼得. 圣吉《第五项修炼》
• 学习型组织的真谛在于：学习一方面是为了 学习型组织的真谛在于： 保证企业的生存， 保证企业的生存，是企业具备不断改进的能 力，另一方面更是为了实现个人与工作的真 正融合， 正融合，使人们在工作中活出生命的意义 • 人们可以利用学习型组织的理念，去开发各 人们可以利用学习型组织的理念， 自所置身的组织的潜能
协同商务
Collaborative Business，CB ， Collaborative Commerce，CC ，
企业发展离不开创新，而创新缺少了IT 的 企业发展离不开创新，而创新缺少了 支持是万万不行的 浙江移动、北京新燕莎、连创集团、浙江物产、吉利 浙江移动、北京新燕莎、连创集团、浙江物产、 集团…… 集团
管理信息系统讲义（二）
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信息系统与现代企业管理
从组织的功能领域 出发也可对信息系 统进行分类。 一般组织的主要功 能领域可以包括销 售和营销、生产和 制造、财务与会计、 库存管理及人力资 源管理等
管理信息系统讲义（二）
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信息系统与现代企业管理
营销管理子系统
业务处理层 订单处理 电子商务 直邮业务 货物发送 及跟踪
管理信息系统讲义（二）
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主要功能模块
管理决策层 全预算 现金管理 资本支出分析 投资管理 信用分析
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战略层 长期财务 预测 财务状况 分析
信息系统与现代企业管理
生产管理子系统 之
业务处理层 库存管理 采购管理 质量管理 物料需求管理
主要功能模块
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实践案例举例
信息系统与现代企业管理
在戴尔的生产厂房里， 戴尔的敏捷制造 在戴尔的生产厂房里，来自台湾等地芯片和电子零
件通过传送带传送，工人从监视器里读完订单内容， 件通过传送带传送，工人从监视器里读完订单内容， 分钟就可装配一台新电脑， 美3-5分钟就可装配一台新电脑，典型的一天打工 可以超过25000 25000台 可以超过25000台。装有成品的箱子被推到另外的 传送带，然后直接运给客户。 传送带，然后直接运给客户。由于全部过程通过供 应链管理软件和ilanjie到供应商的网络， ilanjie到供应商的网络 应链管理软件和ilanjie到供应商的网络，被设计 得十分紧凑，工厂只需满足2小时的零件库存即可。 得十分紧凑，工厂只需满足2小时的零件库存即可。 一个对斯科路由器的订单同时到达位于加州的圣荷 塞市的斯科以及位于佛罗里达州圣彼得堡的捷普集 团，捷普集团从三处定点仓库调用零件并迅速着手 生产该路由器。产品完成后， 生产该路由器。产品完成后，圣何塞的电脑根据圣 彼得堡的订单测试并检查产品， 彼得堡的订单测试并检查产品，然后有捷普集团直 接将产品运送给消费者，而由斯科给客户开发票， 接将产品运送给消费者，而由斯科给客户开发票， 同时捷普和汉密尔顿给斯科电子帐单。 同时捷普和汉密尔顿给斯科电子帐单。
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思科的虚拟组织
管理信息系统讲义（二）
信息系统与现代企业管理
企业流程再造
Business Process Reengineering，BPR ，
• “从根本上重新思考并彻底重新设计业务流程， 从根本上重新思考并彻底重新设计业务流程， 从根本上重新思考并彻底重新设计业务流程 以实现在关键业绩上取得突破性的进展” 以实现在关键业绩上取得突破性的进展” • 企业流程的含义与流程再造的本质
信息系统与现代企业管理
第二章
信息系统与现代企业管理
知识要点： 管理职能、管理幅度与管理层次、 知识要点： 管理职能、管理幅度与管理层次、组织架 构与信息系统、信息系统功能、 构与信息系统、信息系统功能、信息系统 的层次、CIO概念与作用 现代管理理论、 概念与作用、 的层次、CIO概念与作用、现代管理理论、 业务处理系统、决策支持系统、 业务处理系统、决策支持系统、知识管理 系统、 系统、战略管理系统