餐饮服务英语口语培训
培训资料：餐厅服务英语
培训资料：餐厅服务英语培训资料:餐厅服务英语一、迎客、问候1、Good morning/afternoon/evening, sir/madam, welcome to our coffee house/shop/restaurant.2、How many person in your party?二、带客入座1、This way ,please. sir/madam. Follow me, please. sir/madam.2、How about this table?三、递菜单、酒水单This is our menu and drink list ,sir/madam.四、问饮品1、Excuse me, sir/madam, would you like something to drinke?2、we have ……..which one would you like?五、上饮品Excuse me, sir/madam, here is your …..六、点菜1、May I take your order now? sir/madam.2、How would you like steak/Lamb chop?How about your steak?一二成Rare 三四成medium rare 五成medium七八成medium well 全熟well done七、重复点单Excuse me, sir/madam, you ordered …Would you like anything else?八、服务面包What kind of bread would you like? soft bread/hard bread…。
TOSIX---BOX tosix九、上菜Here is your soup/salad/steak…… enjoy your meal, please。
十、餐中服务1、Would you like some more… ?2、May I take it away?十一、餐后服务1、Would you like to have some dessert?2、Would you like some coffee or tea?十二、结帐1、This is your bill, thank you very much.2、Sign your name and room number, please.3、Would you like one check or separate?4、Here’s your change.西餐常用词汇苹果 apple 橘子 orange 梨 pear香蕉 banana 葡萄 grage 菠萝 pineapple 水草莓 strawberry 桃 peach 西瓜 water melon 果柠檬 lemon 橄榄 olive椰子 coconut 西柚 gragefruit 冬瓜 winter melon生菜 lettuce 青瓜 cucumber 豆腐 bean curd西兰花 broccoli 洋葱 onion 蘑菇 mushroom 蔬胡萝卜 carrot 红椒 red pepper 泡菜 pickle 菜土豆 potato 番茄 tomato 干辣椒 chilli姜 ginger盐 salt 番茄酱 ketchup 黄油 butter 调味黑胡椒 black pepper 辣椒油 chilli sauce 奶油 cream 品酱油 soy sause 咖喱 curry 奶酪(芝士)cheeseTOSIX---BOX tosix醋 vinegar 果酱 jam 芥末 mustard喜力 Heineken 本地啤酒 Local Beer 汤力水 Tonic water生力 San Miguel 可口可乐 Coco_cola 苏打水 Soda water嘉士伯 Carlsberg 百事可乐 Pepsi_cola 红牛 Red bull 常青岛 Tsing Tao 雪碧 Sprite 椰奶 Coconut juice 见健力士 Guiness 七喜 7 up 法国矿泉水 Perrier 的Stout酒科罗娜 Corona 健怡 Diet coke 依云 Evian 水卡布基诺本地矿泉水本地啤酒 Local beerCappuccino Local mineral water长城 Great wall 王朝 DynastyTOSIX---BOX tosix。
酒店餐饮英语培训(中英文)
Food & Beverage Courtesy Standards Generic Sentences inEnglishList of Contents目录表 1 RECEIVING RESERVATIONS接受预订2 GREETING THE GUEST问候（招呼）客人3 ASKING THE GUEST TO WAIT请求客人等候4 THE TABLE IS UNSUITABLE餐台不合适5 A RESERVED TABLE HAS BEEN GIVEN AWAY订好的台给别人用了6 PRESENTING THE MENU递送餐单（餐牌）7 TAKING THE GUEST ORDERSPECIFIC ITEMS为客人写单特别项目8 SPECIAL DIETARY NEEDS对食物的特殊要求9 A DISH/ ITEM IS UNAVAILABLE无法提供某种食物（食品）（菜肴）10 RECOMMENDING DISHES向客人推介某种食物（菜肴）11 RECOMMENDING DRINKS向客人推介饮品12 GIVING CONTINUAL ATTENTION给予持续的关怀13 INTERRUPTING THE GUEST打断客人14 OOPS ! - SPILLAGE糟糕！－弄洒了15 HANDLING COMPLAINTS打理投诉16 OFFERING DESSERTS主动推介甜品17 THE HELPING IS TOO SMALL份量太少了18 THE WRONG MEAL!出错餐了！19 PRESENTING THE BILL送上帐单20 THE BILL IS ADDED UP WRONG帐单加错了21 THE GUEST WAS NOT SATISFIED WITH THE MEAL客人对所用的餐不满意22 THE GUEST WAS SATISFIED WITH THE MEAL客人对所用的餐感到满意23 FAREWELLING THE GUEST与客人道别RECEIVING RESERVATIONS接受预订Good morning/ good afternoon/ good evening, (+ restaurant name), (+your name) speaking, may I help you?早上好（下午好）（晚上好）（您好），（＋餐厅名），我是某某，有什么我可以帮到您的吗？Would you like to reserve a table?您想订位是吗？For how many persons would you like to reserve the table?请问您是几位过来呢？May I know how many persons are coming?请问您是订几位的台呢？May I know under whose name should I take the reservation?请问订台用贵姓订呢？May I have your name please, Sir/ Madam?先生（小姐），请问您贵姓？May I have the spelling please?请问是哪个（＋姓氏）呢？What time would you like to arrive, Mr./ Ms/ Mrs...?（某）先生（小姐），请问您什么时间到（过来）呢？What time is it, Mr./ Ms/Mrs...?（某）先生（小姐），请问是几点要呢？I am sorry, Mr./ Ms/ Mrs..., the restaurant closes at ...(+time). Would it be possible for you to arrive at... (+time)?对不起，（某）先生（小姐），我们餐厅（＋时间）关门。
餐饮服务常用英语口语大全
餐饮服务常用英语口语大全序言在餐饮服务行业工作，掌握一些常用的英语口语可以有效提升与顾客沟通的效率和质量。
本文将介绍一些餐饮服务中常用的英语口语，帮助您更好地与客人交流，为客人提供更好的服务体验。
用餐前1.迎接客人–Hello, welcome to our restaurant!–Good evening, how many are there in your party?–Hi there, do you have a reservation?2.为客人引导座位–Please follow me to your table.–Your table is right this way.3.推荐菜品–Our chef recommends the seafood pasta, it’s a customer favorite.–May I suggest our signature steak for tonight?点餐过程1.询问客户喜好–Are you in the mood for something light or something hearty?–Would you prefer something spicy or mild today?2.确认订单–So that’s one steak medium rare and one vegetarian pasta, is that correct?–Just to confirm, you would like the salad as a starter, correct?3.询问客人饮料喜好–Would you like something to drink with your meal?–Can I get you anything to drink while you decide on your meal?上菜阶段1.上菜–Here is your appetizer, enjoy!–Your main course will be right out.2.确认就餐满意–How is everything so far?–Is there anything else I can get for you?3.为客人倒水–Can I top off your water for you?–Would you like more water?结账环节1.询问客人是否需要账单–Would you like the check?–Are you ready for the bill?2.感谢光顾–Thank you for dining with us!–We appreciate your visit!结语希望这些餐饮服务中常用的英语口语可以帮助您与客人互动更加顺畅愉快。
酒店英语口语培训
酒店英语口语培训一、培训背景与目标随着全球化的加速和旅游业的繁荣，酒店业作为服务行业的代表，面临着日益激烈的竞争。
为了提高酒店的服务质量和国际竞争力，酒店英语口语培训显得尤为重要。
本次培训旨在提高酒店员工的英语口语表达能力，使其能够更好地为国际客人提供优质服务。
二、酒店英语口语的重要性在酒店行业中，英语口语是国际交流的通用语言。
良好的英语口语能力不仅能够增强员工与国际客人的沟通能力，提高客户满意度，还能为酒店带来更多的商业机会和好评。
此外，英语口语也是酒店员工职业发展的重要支撑，能够为其提供更广阔的职业发展空间。
三、培训内容与方法●培训内容本次培训主要包括以下几个方面：⏹基本礼仪和常用表达：使员工掌握基本的英语礼仪和常用酒店用语。
⏹客房服务英语：针对客房服务人员进行的专业英语培训，包括房间介绍、设施使用等。
⏹前厅服务英语：针对前台、接待、礼宾等服务人员进行的专业英语培训，包括预订、入住、退房等流程的英语表达。
⏹餐饮服务英语：针对餐厅服务员进行的专业英语培训，包括点餐、送餐、酒水服务等。
⏹其他服务英语：针对其他部门员工进行的相关服务英语培训，如健身房、会议室等。
●培训方法本次培训采用多种教学方法相结合的方式，包括：⏹课堂教学：通过讲解、示范和模拟练习，使员工掌握基本的酒店英语口语表达。
⏹情境模拟：设置真实的酒店场景，让员工在实际操作中运用所学英语口语知识，提高沟通技巧。
⏹小组讨论：鼓励员工进行互动交流，分享学习心得和经验，提高团队协作能力。
⏹个性化辅导：针对员工的英语水平和学习需求，进行个性化指导和跟踪辅导。
⏹自主学习：提供学习资料和在线学习平台，鼓励员工自主学习和巩固所学知识。
四、培训效果评估为了确保培训效果和质量，本次培训采用以下几种方式进行评估：●课堂表现评估：观察员工在课堂上的参与度和表现，评估其学习效果。
●模拟考核评估：通过模拟实际工作场景，对员工的英语口语表达能力进行考核和评估。
●反馈调查评估：向员工发放反馈调查问卷，了解他们对培训的满意度和改进意见。
餐饮服务英语口语实训报告
一、前言随着我国经济的快速发展和国际化进程的加快，英语已经成为国际交流的重要工具。
餐饮服务行业作为服务业的重要组成部分，对英语口语水平的要求也越来越高。
为了提高我的英语口语能力，更好地适应餐饮服务行业的需求，我参加了本次餐饮服务英语口语实训。
以下是我在实训过程中的总结和体会。
二、实训内容本次实训主要围绕餐饮服务英语口语展开，内容包括：1. 餐厅服务基本用语：包括订座、引座、点菜、推荐菜品、结账等场景的英语口语表达。
2. 餐饮服务专业词汇：学习并掌握餐饮服务行业常用的专业词汇，如菜肴名称、餐具、饮料等。
3. 餐饮服务场景模拟：通过模拟真实场景，提高在实际工作中运用英语口语的能力。
4. 餐饮服务礼仪：了解并掌握餐饮服务行业的礼仪规范，提高服务质量。
三、实训过程1. 订座环节：通过电话订座、网络订座等途径，用英语向顾客询问人数、用餐时间、座位要求等信息，并根据顾客需求进行座位安排。
2. 引座环节：迎接顾客，询问是否有预订，如无预订，则根据餐厅情况安排座位；如有预订，则引领顾客到预订的座位。
3. 点菜环节：向顾客介绍菜品，询问顾客的口味偏好，根据顾客需求推荐合适的菜品。
4. 推荐菜品环节：向顾客介绍餐厅的特色菜品，激发顾客的用餐兴趣。
5. 结账环节：向顾客介绍菜品价格，询问是否需要开发票，并引导顾客进行结账。
6. 餐饮服务礼仪：学习并掌握餐饮服务行业的礼仪规范，如微笑服务、礼貌用语、维护餐厅卫生等。
四、实训收获1. 提高了英语口语表达能力：通过实训，我掌握了餐饮服务场景下的英语口语表达，提高了自己的英语口语水平。
2. 了解了餐饮服务行业的基本知识：通过实训，我对餐饮服务行业有了更深入的了解，为今后从事相关工作打下了基础。
3. 培养了良好的沟通能力：在实训过程中，我学会了如何与顾客进行有效沟通，提高了自己的沟通能力。
4. 增强了团队协作意识：在实训过程中，我与团队成员共同完成任务，培养了团队协作意识。
五、实训体会1. 英语口语在实际工作中非常重要，要注重日常的积累和练习。
餐厅服务员必备英语口语和翻译知识
餐厅服务员必备英语口语和翻译知识在餐厅工作的服务员面对来自世界各地的客人，英语口语和翻译知识是至关重要的。
本文将介绍餐厅服务员在工作中必备的英语口语和翻译知识，帮助他们更好地与客人沟通。
1. 餐厅常用英语口语1.1 问候客人•Welcome to our restaurant! 欢迎光临我们的餐厅！•How many in your party? 您一共几位？•May I show you to your table? 我可以带您去您的座位吗？1.2 点菜•What would you like to order? 您想点什么菜？•Do you have any dietary restrictions? 您有饮食忌口吗？•How would you like your steak cooked? 您想要怎么烤牛排？1.3 服务态度•Is everything to your satisfaction? 一切都满意吗？•Can I get you anything else? 还需要什么吗？•Thank you for dining with us! 感谢您光临！2. 餐厅常用英语翻译知识2.1 菜单的翻译•Appetizers 开胃菜•Main course 主菜•Dessert 甜点•Beverages 饮料2.2 常见食材的翻译•Chicken 鸡肉•Beef 牛肉•Fish 鱼•Vegetables 蔬菜2.3 常见口味的翻译•Spicy 辣的•Sweet 甜的•Sour 酸的•Salty 咸的3. 建议和小贴士•多练习日常英语口语，提高与客人的交流能力。
•多查阅英语词典或翻译软件，掌握餐厅工作中常见词汇的翻译。
•在工作中多与来自不同国家的客人互动，提高英语口语和翻译能力。
通过学习和掌握餐厅服务员必备的英语口语和翻译知识，服务员可以更好地为客人提供优质的餐饮服务，同时也提升自己的职业能力。
餐饮英语培训(共28张PPT)
第7页，共28页。
• A: What’s good today ? 今天有什么好吃的？
• B: I recommend crispy and fried duck.
我推荐香酥鸭。
• A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
room
• 客人对餐台或包间的要求
第22页，共28页。
• The time of arrival • 到达的时间 • Under whose name • 预订姓名 • The contact telephone number • 联系电话
Serve the dishes 上菜
• The demand 好的，我立刻去取。
A: No, it’s my treat tonight.
for
the
table
or
the
private
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have …….
记帐。
第15页，共28页。
服务流程：service procedure • Greet the guests 问候客人 • Order the drinks 上茶水 • Take orders点菜 • Serve the dishes 上菜 • Settle the bill 结账 • Say farewell和客人道别
乔治，我们各自付帐吧。
第9页，共28页。
西餐服务员的英语培训
1、早上好〔午安、晚安〕Good morning.(afternoon evening)2、您好How are you? How do you do?3、再见，欢送下次再来！Good-bye! e again next time, you are Wele.4、慢走，感谢您的光临。
Mind your step and thank you for ing.5、请稍等。
Please wait a moment. Just a moment. Just a minute.6、请原谅。
Excuse me.7、对不起，让您久等了。
Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。
e with me, please. Follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea ？Would you like to drink?12 、请稍候，我们马上给您安排。
Just a moment, please. We will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。
I’m sorry that table is already reserved.17、不用谢，很乐意为您效劳。
Not at all, I’m glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。
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餐饮服务英语口语培训餐饮服务英语一一. 讲课内容:餐厅服务基本用语二. 讲课目的: 通过学习掌握餐饮服务的基本用语三. 授课对象: 主要针对餐饮部员工四. 讲课资源需求: 白板.白板笔.白板擦.桌椅五. 讲课方式: 面授六. 讲课内容:F&B基本服务用语Unit One Reserving a table 订座1. This is “The Lichang Seafood Restaurant”.Good morning. May I help you?早上好,黎昌海鲜大酒楼,有什么可以帮您的.2. How many persons ,please.您几位呢?3. I’m sorry we are booked out for this evening.非常抱歉,我们的餐位今天晚上都已经定出去了.4. When are the restaurant hours?餐厅的营业时间是怎样的?5. I prefer a table by the window. My wife loves the night view of Beijing. 我喜欢靠窗边的位置,我妻子喜欢看北京的夜景.6.Thank you for calling, sir. We look forward to your visit.谢谢您的来电,,先生,我们期望您的到来.Unit Two Receiving a guest引座1. Have you got a reservation?您有预定吗?2. Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me?哦,好的史密斯先生,我们一直等候着您的到来,请跟我来.3. I haven’t got a reservation. Can I get a seat anyway?我之前没有预定,还有座吗?Sorry, sir, all the tables are taken. Would you mind waiting until one is free?不好意思先生,我们已经客满了,您介意等一会儿吗?4．I’m sorry to have kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please?不好意思,让您久等了先生/女士,现在有空位置了,请这边走.Unit Three Taking orders 点菜1. Today we have chicken noodle.今天有鸡肉面。
2. How do you like your roast beef, rare, medium or well done?你们要的烤牛肉是半熟的，适中的，还是熟透的？3. Ok, here is the menu. Please take your time.好的,这是菜单,您慢慢看4. Are you ready to order, gentleman?您现在准备点菜吗,先生?5．I like Chinese food..Would you recommend something for me?我喜欢中国菜,你帮我们介绍介绍.6．Which is the quickest dish you can make? 有什么清淡一点的菜式?Unit Four Recommend the dishes 推荐菜式1.We are still looking at the menu. Maybe you could recommend something? 我们还在看菜单,要不,你帮我们介绍几个菜?3 . We have fresh fish’s offal from market, would you like to have a try? 我们今天的鱼刚从市场上买回来,您可以试一下.4. We have Sichuan dish and Guang Dong dish. Which would you prefer? 我们有川菜和广东菜,您看喜欢哪一种呢?5. It is Duanwu Festival today, would you like some Zongzi?今天是端午节,您来点粽子试试看6．It’s cheap and delicious, would you like some ?这既便宜又好吃,要不要来一点?7. “White snow hides the dragon” is very famous here, would you like some?白雪藏龙是我们的招牌菜,您要不要试试8.What special food do you have for Lantern Festival.你们灯会的时候有什么特色的菜肴?Unit Five Bar Service 酒吧服务1. Today I’ll try some Chinese wine, especially those made in Hebei, what can you suggest?今天我想试试中国的红酒,尤其是产自河北的,你们有什么建议呢?2. The Great Wall Brand Dry Red Wine is in fashion now. It is brewed in Xuanhua, Hebei.现在长城白兰地干红很流行,它是产自河北宣化的.3. Do you care something a little stronger? If you prefer something milder, there is rice wine here.您要不要来点烈性酒呢?要是喜欢酒精度低的话,我们这儿还有米酒.4. Heng Shui Laobaigan is one of the most famous liquors in Hebei province and never goes to the head.衡水老白干是河北省最有名的白酒,而且喝了不上头.5. Can I bring the wine and liquor by myself?我可以自带酒水吗?6. How about Mao tai liquor, a famous liquor in Gui zhou?要不茅台酒怎么样,它是贵州很有名的白酒Unit Six Serving Dishes 上菜1. Here are our cold dishes, sir.先生,这里是我们的凉菜2. Here you are, sir. This is hot and peppery duck..来，先生。
您的香辣鸭。
3. Here are our shark’s fin in soup dumpling .这是您要鱼翅灌汤饺。
4. This is the special of our restaurant, “Steamed crab”这是我们饭店的特色菜“清蒸大闸蟹”。
5. Here you are, please enjoy yourself.这给您并祝您用餐愉快6．This is our complimentary Fruit.这是我们送给您的果盘7．This dish is called “Ma Po beancurd”. Help yourself to it.这道菜叫做麻婆豆腐,请慢用8．Here is your Fried eggplant .这是您点的烧茄子.Unit Seven Explain Food 解释饭菜1.These are the dumplings. Please put a little vinegar on the plate and dip them into before eating.这是饺子,在您吃之前倒点醋在碟子里然后蘸着吃2． What makes the celebration significant is noodles as a must for every birthday dinner in China.在中国，生日宴会上吃面条庆祝是很有意义的。
3. You’d better enjoy the dish while it is still hot. The dishes loses its flavor when it gets cold.您最好是成热吃,要是凉了就不好吃了4．Dumplings are made of glutinous rice flour with stuffed fillings such as meat, strawberry jam, sesame and so on . It can be boiled or fried. 元宵是用粘米面做的，里边有馅，有肉馅，草莓酱，芝麻等。
可以水煮，也可以油炸。
Unit Eight Ask for Something要求帮助1． By the way, could you bring me a pair of chopsticks, (, some more tea, a spoon,water ) please?顺便，请给我拿双筷子好吗？2． There isn’t any mustard (chilli oil ) here. Could you fetch me some wile you are at it?这儿没有芥末油（辣椒油）了，给拿点来好吗？3． It is too raw. I wanted mine well done. But this one here is at medium. 这个太生了,我的那块要熟透的,但是那块还正合适4. I’m sorry, but I ordered something else. （I don’t think I ordered this.）对不起,我点的是另外的(我点的不是这个)5．I ordered half an hour ago. I haven’t gotten my food yet.我点完菜都半个小时了,我的菜还没好吗?6．Another friend is coming, can you add something more?我还有位朋友过来,再帮我加点菜好吗?7. Time is limited, can we take the “Braised fish’s offal with paprika”off our order?时间来不及了,可以帮我们把那道菜取消了吗?Unit Nine Pay a Bill 结帐1． Do you take credit card here? （Is credit allowed here?）您们收信用卡吗？(允许赊账吗？)2． Can we have our bill please?我们现在结账好吗?3. This is your charge ,welcome back to our Restaurant.这是找您的零钱,欢迎您下次光临4. This is an itemized bill. It is easy to spot a discharge if there exists one.这是一份逐条列明的细账，如果有差错的话，很容易发现。