关于前台接电话英语口语
前台常用英语100句
酒店总机常用英语及技巧一、接听外线电话：2)电话铃响三声接起，中英文清晰报出酒店名称：早上好，龙轩大酒店。
请问有什么可以帮到您！Good morning, LonSun hotel. How may I assist you !2) 转接时，对来电方：请稍等！Hold on, please !3) 电话占线时：对不起，电话占线，请您稍后再拨。
Sorry, the line is busy , please call back later !4) 转入电话无人接时：电话没人接，您是否需要留宿？There’s no answer. Would you like to leave a message ?5) 转入客房电话：A 请问您找哪位？Who would you like to speak to ?B 对不起，没有这个姓名的客人。
Sorry, there’s no guest with that name.C 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a botel guest?6) 内容没听清或不确定时：A 请您再说一遍好吗? Would you like to repeat the number ?B 请您大声一点好吗? Could you speak a little louder , please ?C 请说慢一点！Could you speak slowly , please ?7) 对方拨错号码：恐怕您拨错了号码，这里是龙轩酒店总机I’m afraid you dial the wrong number, here is LonSun hotel operator.8) 外线来电详细问询时；我将帮您把电话转到问询处；I’ll put you through to the information desk.9) 来电方需要留言；A 请告诉我您的留言内容；Could you please give me the message , sir /madam?B 请放心，我一定将您的意思转达给X先生/小姐。
前台英语电话接待用语
电话用语接听: Good morning/afternoon. IPO PANG.自报姓名：This is Merry speaking.May I help you?/What can I do for you?转接电话：Just a second./ One moment,please./ Hold on,please.I’ll put her on the phone./I will switch the line to him.I’ll put you through.别人不在：Sorry, he is not at his desk right now.Sorry,he is not in the office now.I’m sorry, he’s out right now.Sorry,I don’t know if he will come back today.后续处理：Do you want to leave a message?Would you like to leave a message?May I take your message?Could you call him later?Could you please call his mobile?Sorry, but I can give you his Email.留下信息：May I know who is calling?May I have your name please?How to spell your name?What campany are you from?Could you tell me your phone number and E-mail adress,please? 结束对话：Thank you for your calling.Thanks for calling.Nice to have your call.Pleased to talk with you.寒暄：Nice to meet you./How are you?回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn’t be better.其他客套话：How is your business?/ How are things going on with you?/ How is your family?告别：Talk to you later. / Take care./ Bye bye./ See you.回应感谢：You are welcome./ My pleasure.。
办公室英语：接听电话标准话术
办公室英语：接听电话标准话术导语：外企办公室接听电话有很多要注意的事项和要求。
以下是人才网小编为大家整理的接听电话标准用语的办公室英语，欢迎阅读!1. And you are?你是?如果人家打电话来是要找你的上司：May I talk to your manager?(我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。
最客气的问法是： Whom I am speaking with? 或是 Whom am I talking to?(我正在跟谁讲话呢?)但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的说法：And you are?(你是?)如果人家这样问我，我就可以答：This is Benlin.像是 "And you are?" 这么口语的英文书上大概学不到，但这却是老美天天在用的句子，只怕你学了之后还不敢用。
其实真的不用怕，越简单的句子老美越听得懂，而且事实上 And you are? 这句话还有许多适用的场合，例如在公司的接待处 (reception)来访的客人如果说：I’m looking for Mr. Wolf. (我要找伍夫先生) 接待小姐就可以反问他：And you are?(你是?) 所以像这种简单又好用的句子大家一定要记起来喔!2. ABC corporation. May I help you?ABC 公司，我能帮你什么吗?这句话算是制式的讲法。
一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说：May I help you?或是如果要更客气一点的话则可以说：How can I help you?(我该怎么帮你?) 因为这样的问法表示我该怎么帮你，而非我需不需要帮你?但基本上 May I help you? 跟 How can I help you?都很常见就是了。
酒店前厅接听电话的服务用语
酒店前厅接听电话的服务用语一、外线电话常用服务用语如“C i t i h o m eh o t e l,您好，城市之家。
”二、电话占线常用服务用语如“R e c e p t i o n,您好，总台”。
三、内线电话电话占线时，常用服务用语有“对不起，电话占线了”（I’m s o r r y,t h e l i n e i s b u s y.）“对不起，电话占线了。
您能否稍等一会儿，或者过会再打过来？”(S o r r y, t h e l i n e i s b u s y. W o u l d y o u p l e a s e w a i t a m o m e n t o r c a l l l a t e r?)“对不起，电话占线了，请问要留言吗？”（I’m s o r r y, t h e l i n e i s b u s y. W o u l d y o u l i k e t o l e a v e a m e s s a g e?）四、等候接通期间1、等候时的服务用语有“对不起，线路仍占线。
线路空了，我马上为您接通。
（S o r r y t o k e e p y o u w a i t i n g,t h e l i n e i s s t i l lb u s y.I’l l p u t y o u t h r o u g ha s s o o n a s p o s s ib l e.）2、“我会请××先生给您回电话，请把您的姓名与回电号码告诉我好吗？”（I’l l h a v e M r.××c a l l y o u b a c k a s s o o n a s h ei s f r e e.M a y I h a v e y o u r n a m ea n d t e l e p h o n e n u mb e r?）五、线路空了“让您久等了，××房间的电话接通了，请您讲话。
前台英文接待简单口语
前台英文接待简单口语1. "Hi there! Isn't it great to say 'Welcome!' with a big smile? For example, when a guest comes in, you can simply say 'Hi, welcome to our place!' "2. "How about 'May I help you?' That's super useful! Like whena customer looks a bit lost, you go 'May I help you, sir/madam?' "3. " 'Please have a seat.' Such a nice thing to say! Say it when you want to offer a guest a place to sit, like 'Please have a seat and I'll be right with you.' "4. "Aren't 'Follow me, please.' words that make things easy? When guiding a guest somewhere, just say 'Follow me, please.' "5. "Can you imagine saying 'Here you are.' with a friendly tone? It's like when you hand something to a guest and say 'Here you are, sir/madam.' "6. " 'Is there anything I can do for you?' is a great question! For instance, you could ask a client 'Is there anything I can do for you today?' "7. "Doesn't 'Thank you!' make everyone feel good? Just like when a guest thanks you, you reply 'Thank you!' "8. " 'Have a nice day!' is such a warm thing to say! Say it as a guest leaves, 'Have a nice day, sir/madam!' "9. "How cool is it to say 'Sorry for the wait.'? When a guest has been waiting, you can say 'Sorry for the wait.' "10. " 'Enjoy your stay!' is a great way to end a conversation. Say it to a guest before they go off, 'Enjoy your stay!'My view is that these simple English phrases for the front desk can make a big difference in creating a good impression and making guests feel welcome and cared for.。
有关于转接电话的英语口语
有关于转接电话的英语口语不知道怎样用英语打电话订餐?不要紧张，今天小编就给大家分享一下电话英语，有需要的可以多多学习一下句子以前的公司一般有总机，由接线员将电话转接到各部门或者个人。
现在很多公司拥有类似的前台服务。
那么，如果你是在为别人转接电话的话应当怎么说呢。
I’ll put you through right now.我现在就帮你转接过去。
I’ll connect you with the department you want. Hold on for a minute.我将电话转到您需要的部门。
请稍后。
I’ll switch you over to Mr. Clark.我将您的电话转给克拉克先生。
I’m sorry but the number is engaged. We’ll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。
我们打电话不一定都能找到对方，这时候想让接电话的人告知对方给自己回电话或者没什么事情不用回电话了，怎么说呢?Could you please tell her that Mr. Xu called?请转告她许先生给她打电话。
Please tell her to return my call. I’ll leave my number, 3210078请让他给我回电话，我的电话号码是3210078。
Ask her to call Steven at the office ASAP.请她尽快快往史蒂文先生办公室回电话。
It’s nothing important. I’ll call her back later.没什么要紧事，我晚点在给她打。
最常用的接电话英语口语大全
最常用的接电话英语口语大全近年来,英语继续教育的快速发展极大地促进了中国全民英语水平的提高,同时也推动了社会的繁荣进步。
小编精心收集了最常用的接电话英语口语，供大家欣赏学习!最常用的接电话英语口语11.接电话必备第一句：自报家门经典表达：Hello, ABC Company. This is XXX. How may I help you?您好，ABC公司，我是XXX。
有什么可以帮您吗?举一反三：Good morning. ABC Company. This is XXX speaking. May I help you?Thank you for calling. You’ve reached ABC Company. This is XXX.2.接电话必备第二句：Ta不在，请稍等片刻。
经典表达：XXX is not available at the moment. Could you hold for a few minutes please?XXX现在无法接听您的电话，您能稍等片刻吗?举一反三：XXX is with a client now. Would you mind holding for a moment?XXX is currently unavailable. Can you please hold for a moment?We’re experiencing a high volume of calls. Would you please hold?3.接电话必备第三句：我为您转接。
经典表达：I’ll transfer your call to XXX.我将为您转接到XXX.举一反三：I’ll transfer you over to XXX’s line.I’ll put you through.I’ll put XXX on the phone.I’ll get XXX for you.I’ll connet you.4.接电话必备第四句：稍后再打给您。
酒店前台接待日常英语口语
酒店前台接待日常英语口语酒店前台接待日常英语口语Part 1 Greetings问候1.Welcome to XXXX Hotel . I’m..., what should I call you, please?欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We canonly keep your table /room till …我们能保留您的房间直到...12.Let meshow you to your room ,this way please .让我带您到房间，这边请。
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关于前台接电话英语口语
接电话
喂!
Hello.*英语中接电话的人先说“Hello”。
Hello.(喂!)
Oh,hello.IsMarkthere?(喂，马克在吗?)
对，我就是。
Speaking.*对方要找的刚好是自己，就以这句“我就是”回答。
Thisishe.*女性用“Thisisshe”。
ThisisMr.Satospeaking.(对，我是佐藤。
)
Thisis.*有点儿生硬的感觉。
是我呀。
It'sme.*常用于像夫妻间关系非常亲密的场合。
ABC商务学院。
您有什么事?
ABCBusinessCollege,mayIhelpyou?*公司等工作场所接电话时的一般对答方式。
个人家庭接电话时只需说“Hello”。
ThankyouforcallingABCBusinessCollege.
CanIhelpyou?
您是哪位?
Who'scalling,please?
Who'sspeaking,please?
Whoisthis,please?
MayIaskwho'scalling?
WhoshouldIsayiscalling?
您想找哪位接电话?
Whoinparticu larwouldyouliketotalkto?*inparticular“特别”、“尤其”。
他一直在等您的电话。
He'sbeenexpectingyourcall.*He's是Hehas的省略形式。
Expect“抱有希望地等待”。
您要找哪个铃木?
WhichSuzukidoyouwanttotalkto?
这儿有三位姓铃木的。
TherearethreeSuzukishere.
您能过会儿再打吗?
Wouldyoumindcallingbacklater?
Couldyoucallbacklater?
请转103。
Extension103,please.*extension“延长”，在这里表示“分机电话”。
MayIhaveextension103?
CouldIhaveextensionnumber103?
Pleaseconnectmewithextension103.
Wouldyoutransferthiscalltoextension103?
我给您接103分机。
I'llconnectyoutoextension103.
I'mtransferringyourcalltoextension103.
请稍等一下。
Holdon,please.*holdon“等待”。
MayIspeaktoMr.Smith?(请找史密斯先生。
)
Holdon,please.(请稍等。
)
Onemoment,please.
Justamoment,please.
Holdtheline,please.
Justasecond,please.
我让他接电话。
I'llputhimon.*put…on“让……接电话”。
I'llconnectyou.(把电话转接给你。
)*connect“连接”。
我把电话给您接过去。
I'lltransferyourcall.
I'llputyouthrough.
我把电话转给负责人。
I'llgetyourpartyforyou.*party不是“聚会”而是指接电话的对象。
Letmetransferthiscallforyou.
I'mtransferringyourcalltothepersonincharge.
我把您的电话接到营业部去。
I'mtransferringyourcalltothesalesdepartment.
是贝克打来的，请接1号线。
Mr.Peckisonlineone.
Mr.Peckforyou.He'sonlineone.
Pickuplineone.It'sMr.Peck.
ABC公司米兰先生的电话。
lerofABC.
There'lerofABC.
lerofABCisontheline.
您要找的人来接电话了。
Yourpartyisontheline.*通过电话交换台的接线员时，接线员接通电话后常用的表达方式。
Yourpartyisontheline.(您要找的人来接电话了。
)
Thankyou.(谢谢。
)
接听：Hello/Goodmorning/...
自报姓名：(Thisis)...speaking.
问对方姓名：Who'sthatspeaking?
好久不见的老朋友：Hey,it'syou!/Fancyhearingfromyou!
寒暄：Howareyou?
回答对方问候：
Fine.Thankyou./Prettywell.Thanksalot./Notbad./Couldn'tbebet ter.
其它客套话：
Howisyourbusiness?/Howarethingsgoingonwithyou?/Howisyourfam ily?
转接找别人的电话：
Holdon,please./Justamoment.Iwillswitchthelinetohim./Letmepu tthroughtohim.
别人不在：
Heisnotathisdeskrightnow.Couldyouleaveamessage?/Couldyoucal lhimlater?/Couldyoupleasecallhismobile?
Thanksforcalling./Nicetohaveyourcall./Pleasedtotalkwithy ou.
告别：Talktoyoulater./Takecare./Byebye./Seeyou.
Youarewelcome./Mypleasure.
1.打电话的人找的是你自己
A:IsDaisythere?
Daisy在吗?
B:Thisisshe.
我就是。
(注:男的用"Thisishe."下同，不再解释)
举一反三：
You’respeaking/talkingtoher.
你正在跟她说话。
ThisisDaisy.
我就是Daisy。
That’sme.
我就是。
2.打电话的人要找的人不在
A:MayIspeaktoMr.Gates?
请问Gates先生在吗?
B:He’snothererightnow.
他现在不在这里。
举一反三：
He’sout.
他出去了。
He’sinameetingrightnow.
他现在正在开会。
You’veju stmissedhim.
你刚好错过他了。
He’sjuststeppedout.
他刚好出去了。
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