酒店情景英语试卷
英语版酒店预订情景模拟
(R: Hotel Receptionist G : Guest)R: Good morning, reservation, may I help you ?G: Yes I’d like to book a room .R: Yes, sir. when for ,please ?G: December 1st,R: For how many nights ?G: For two nights.R: How many of you please?G: Just one.R: Which type of room would you prefer, a suite , a double or a single ? G: I’m traveling alone , so a single room will doR: one moment , please . I’ll check our room availabilities for those days. Sorry to keep you waiting , sir .we have a single at 538 yuan,is that all right?G: OK .I’ll take it.R: Thank you , sir. may I know your name , please ?G: Yes ,It’s zhao cunR: How do you spell that , please ?G: z-h-a-o,c-u-n.R: Yes, Mr.zhao .your phone number, please?G:My city code is 0312 , my phone number is 2569283R: What time do yo expect to arrive , sir ?G:Oh , around 5 p.m ,I suppose .R:OK. Sir . May I confirm your reservation,now?G:OK.R:Mr.zhao You have successfully reserved a single room at the price of 538 yuan .You will arrive at December 1,and you will stay for two nights your telephone number is 0312-269283. Is that all right?G:That’s right .R:Is there anything else I can do for you?G:No.R: OK ,Mr Zhao.We look forward to seeing you .Bye-bye.。
酒店情景英语试卷
酒店情景英语测试卷一.Translate the following phrases.(20 points)1.家外之家2.前厅3.长途电话预订4.多功能厅5.办手续6.保龄球房7.普通航空信8.在外汇兑换台9.兑换水单10.大堂副理11.in the peak seasons12.floor attendant13.soft berth14.walk-in guest15.shuttle bus16.special express17.an indoor patio with drinksprehensive communication facilities19.a tough job20.settle accounts二.Put the following sentences into Chinese or English.(10 points)1.Could you give me the flight number, please, in case the plane's late?2.We usually have high occupancies in the peak seasons.3.你准备用现金，还是用信用卡付款？4.我妻子还几次被装货的电梯声吵醒。
5.根据我们的规定，凡过中午十二点还没腾出的房要收半天房金。
三.complete the following dialogue.(30 points)1.A: ___________________________ .Could you change a room for me?B: ___________________________ ,sir?A:There's something wrong with the window of Room 305.It ___________________________ and therefore I couldn't_____________.B:I'm sorry to hear that . I'll ask somebody___________________________.A:Thank you.But I think it's better ___________________________.B:We don't have a spare room today. I'll ___________________________.Is that all right?A:Ok.Be sure _________________.B:certainly,sir.2.A:Reservations. ___________________________ ?B:Yes, I'd like to book a room for my friend, Gary Smith.A: ___________________________?B:A double room with bath. ___________________________ ?A:It's 150 yuan. ___________________________ ?B:Ten days.A: ___________________________ ?B:On the 18th.A: ___________________________?B:No,thanks.A: ___________________________.B:That's right.Thank you.A:Thank you.Good-bye.四.Answer questions (20 points.)1. What is the aim of a hotel?2. Can you say something about the great importance of the Front Office?3. Please name some of the duties carried out by the Front Office staff.4. In order to fulfil the duties, What qualities should a staff have?五.Role-play:(20 points)1 Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for his boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music. Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.。
酒店情景英语
酒店情景英语1、When you hear or meet something which is bad for the guest听到或遇到对客人不利的事时I’m sorry to hear that. I hope you will be better soon .听到这个我很遗憾，我希望您很快会好起来。
I’m sorry to hear that. Have a good rest .听到这个我很遗憾，您好好休息一下吧。
I’m sorry to hear that. Take it easy today .听到这个我很遗憾，今天您可别着急。
2、When the guest have some accidents客人碰到意外时（如电梯门碰到他）I hope you did not hurt yourself .我希望您没有受伤。
Are you hurt yourself ? 您伤着没有？Did you hurt yourself ?您伤着了没有？Would you like to see a doctor ?您要不要看医生？3、When the guest arrive hotel 客人到店时Welcome to Dolton Hotel Changsha .欢迎光临通程国际大酒店。
Wish you have a pleasant stay in our hotel .愿您在我们酒店入住愉快。
Welcome to staying in our hotel .欢迎您入住我们酒店。
4、When the guest leave hotel客人离店时Have a nice day .祝您今天过得愉快。
Have a nice evening .祝您今晚过得愉快。
Have a good weekend .祝您周末愉快。
Good luck .祝您好运。
We look forward to your next arrival .我们期待您的下次光临。
酒店情景英语考试试卷
酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。
- reservation A. 登记入住。
- check - in B. 预订。
- concierge C. 礼宾员。
2. 写出下列短语的英文表达。
- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。
酒店情景英语
状况1：先和客户约定吃饭时间和地点A：我今晚想邀请您吃晚饭，不知您是否有空？Would you be interested in dinner with me. Are you free?B：谢谢您的邀请，我今晚有空。
Thank you for your invitation. I am free tonight.A：您喜欢吃哪种菜？中餐、西餐还是海鲜？Which food would you like best? Chinese food, western food or sea food? B：我比较喜欢西餐。
I prefer western food.A：好的，我晚上7：00去饭店接您。
Ok, I am going to the hotel to pick you up at 7:00 o’clock at night.B：很好，我会等候。
Ok, I’ll wait for you.A：待会儿见。
See you later.B：再见。
See you.状况2：刚到达餐厅A：请给两人的座位。
Please give me a table for two.C：(服务生)这边请。
This way, please.A：我要靠窗的位置。
I want a seat by the window.B：这位置不错。
This seat is not bad.A：很高兴您满意，请坐。
It’s my pleasure to satisfy you, have a seat, please!状况3：点正餐前，先点些饮料C：这是菜单和酒类表。
This is menu and wine list.A：您想喝点什么？Johnson先生，啤酒或酒？What would you like to drink? Mr. Johnson, beer or wine?B：我想试试台湾啤酒。
I want to try some Taiwan beer.A：来两瓶台湾啤酒。
饭店情景英语试题及答案
饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。
酒店情景英语测试--综合选择题
酒店情景英语测试--综合选择题(总3页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店情景英语测试 I1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isD.单人间 B. 标准间（配两张单人床） C. 双人间（配一张双人床） D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg2211.Where is the washroomA.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phoneA.Reservations, may I help youB. B. Welcome to our hotel.C. please come to our hotelD.Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?15.16.A.ChopsticksB. knife and forkC. dessert plateD. napkin17.请将左栏的名称和右栏翻译连线答案：44。
饭店情景英语期末考试试卷
饭店情景英语期末考试试卷班级：姓名：2009 —2010学年第二学期期末考试试卷（共 100 分）I. Translate the following phrases (1’*20=20’)1. 多功能厅2. 家外之家3. 过路客人4. 东方明珠电视塔5. 代看小孩服务6. 电话号码本7. 做晚床8. 休息厅酒吧9. 头一道菜10. 大食客11. easy over 12. a highly organized commercial entity 13. a senior citizen 14. For your information15. back and forth 16. operational department17. go through the formalities 18. DDD19. group cohesiveness 20. Chateau Haut LafiteII. Complete the following dialogues: (2’*10=20’)Dialogue 1Hostess (H): Good morning, Hilton Restaurant.Guest (G): Good morning. I’d like to book a table for this Saturday.H: Certainly, sir. ?G: Eight.H: And ?G: At 7 p.m.H: Sorry, sir. ?G: Let me see. OK, 8 o’clock will be all right.H: Thank you, sir. ?G: Mr. Young.H: So it’s Mr. Young, .G: That’s right. Thank you.H: Thank you for calling, Mr. Young.Dialogue 2Waiter: Good morning. Can I help you?Guest: Yes. .Waiter: Chinese or western?Guest: Chinese breakfast. Give me .Waiter: All right, sir. Anything else?Guest:?Waiter: Yes, they are very delicious, especially the sliced noodles and the seafood noodles.Guest: Very well. I’ll take .Waiter: OK. One meat dumpling, one steamed roll, one fried bread stick, one sliced noodles and two seafood noodles. Is that all?Guest: Yes, that’s right.Waiter: Just a moment, please. .III. Say the following sentences in a more courteous way: (2’*10=20’)1. “That’s our cheapest room.”2. “I’m on my break right now!”3. (On the phone) “Hello… Wan Hao.”4. “You want more towels?”5. “Sorry, that’s not my department.”6. “I can’t do it!”7. “You want cream?”8. “Dining room’s closed.”9. “What’s the problem?”10. “Yeah? A cup of coffee?”IV. Discussion: (5’*4=20’)1. Please name some of the duties carried out by the Front Office staff.2. Do you agree that the Housekeeping Department is the backbone of a hotel? Why?3. How would you define “high quality service”?4. Can you enumerate the goals for running a hotel?V．Role-play: (10’*2=20’)1. Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for her boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music.Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.2. Work with your partner to make a dialogue by yourselves according to the following given scene.You’re a service staff member in a restaurant. One day, there comes a very picky guest in your restaurant. He seems to be dissatisfied with everything and everyone in the restaurant: the tableware, the music, the dishes, and even the atmosphere. Try to handle the complaints from the guests properly one by one. And at last, despite his particular and difficult personality, you make him feel happy with you and your restaurant.。
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酒店情景英语测试卷
一.Translate the following phrases.(20 points)
1.家外之家
2.前厅
3.长途电话预订
4.多功能厅
5.办手续
6.保龄球房
7.普通航空信
8.在外汇兑换台
9.兑换水单
10.大堂副理
11.in the peak seasons
12.floor attendant
13.soft berth
14.walk-in guest
15.shuttle bus
16.special express
17.an indoor patio with drinks
prehensive communication facilities
19.a tough job
20.settle accounts
二.Put the following sentences into Chinese or English.(10 points)
1.Could you give me the flight number, please, in case the plane's late?
2.We usually have high occupancies in the peak seasons.
3.你准备用现金，还是用信用卡付款？
4.我妻子还几次被装货的电梯声吵醒。
5.根据我们的规定，凡过中午十二点还没腾出的房要收半天房金。
三.complete the following dialogue.(30 points)
1.A: ___________________________ .Could you change a room for me?
B: ___________________________ ,sir?
A:There's something wrong with the window of Room 305.It ___________________________ and therefore I couldn't_____________.
B:I'm sorry to hear that . I'll ask somebody___________________________.
A:Thank you.But I think it's better ___________________________.
B:We don't have a spare room today. I'll ___________________________.Is that all right?
A:Ok.Be sure _________________.
B:certainly,sir.
2.A:Reservations. ___________________________ ?
B:Yes, I'd like to book a room for my friend, Gary Smith.
A: ___________________________?
B:A double room with bath. ___________________________ ?
A:It's 150 yuan. ___________________________ ?
B:Ten days.
A: ___________________________ ?
B:On the 18th.
A: ___________________________?
B:No,thanks.
A: ___________________________.
B:That's right.Thank you.
A:Thank you.Good-bye.
四.Answer questions (20 points.)
1. What is the aim of a hotel?
2. Can you say something about the great importance of the Front Office?
3. Please name some of the duties carried out by the Front Office staff.
4. In order to fulfil the duties, What qualities should a staff have?
五.Role-play:(20 points)
1 Work with your partner to make a dialogue by yourselves according to the following given scene.
A: a host or hostess who is in charge of taking reservations for the restaurant.
B: a guest. She wants to hold a party this weekend for his boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music. Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.。