白领英语口语应急

1．Interview我要找工作常用应急场景范例一：I am working on itHi, Monica, how is everything going?Everything goes well, but I am thinking about quitting my current job.Why? You’re not satisfied anymore?I just sense. But I cannot grow anymore. My boss is not really supporting me. Iam interested in some positions in other JV companies, but I need to do some more in-step research before I send my application letters out.That is important. Doing research on a company you are interested in will definitely help your application.Certainly, it is very nice talking with you. But I really have to go now. Catch you later.Ok, good luck to you.范例二：Calling a companyABC Company, my name is Lucy. How can I help you?Hello, Lucy, this is Monica. I’m calling for the accountant position. I saw the information about the vacancy on your company’s website. Is it still available?Thank you for your interest. The position is still available. Have you already sent your CV to us?No, not yet. First, I want to check about the availability and see if you could give more information.It is urgent for us to fill this position now and I would like to stress that English isa must because of the international contacts and most likely traveling abroad verysoon. If all these is not problem for you, I recommend you to mention these in your cover letter and send it to me directly.The notification period of my c urrent job is not that long and I’m quite professionto English and I am happy with the traveling abroad as I’m good dealing with the people from other cultures. It makes the whole job even more interesting. I will send my resume to you still this week.范例三：E-resume or paper resumeHello, Lucy. This is Monica again. I have a question.Please ask.I was wondering what kind of resume do you prefer, an e-resume or paper one?For this position we prefer e-resume at the very beginning. Please send it to our department’s e-mail box.Ok, thank you.You’re welcome.2.接到猎头电话常用应急场景范例一：A call from a head-hunterR: Hello, I am Richard from the Brooks Head-hunter company. Can I have a private talk with you?M: Er? I am driving right now. Can you call back in 30 minutes?R: Sure.R: Hi, Monica, Richard again. Have you ever heard about our company? It is an international one with good reputation. We have a lot of successful cases. If you’re trying advance your career, I would love to help you. XYZ Company is one of our clients. They’re in need of the talent like you. Would you be interested in taking part in an interview? It is scheduled some time within this week.M: Thank you for calling. I really appreciate your kindness. But right now, I’m very busy pre paring for an interview of another company. I don’t think I am available for this opportunity.R: Ok, I see. Good luck to you. You have my number. Call me when you change yourmind. I can send you more detailed information about company and jobs you might be interested in if you give me your private e-mail address.M: Well, I will text to you. Thank you, bye for now.R: You’re welcome. Bye.3.第一次去公司常用应急场景范例一：How can I get there?Hello, this is Lucy from ABC Company. Is this Monica?Yes, it is.I am calling to inform you that we have arranged an interview for this accountant position at 2 PM this Thursday afternoon. Please come on time.Ok, thank you. By the way, could you please tell me how I can get there from A community?Oh, you can take the subway, get off at B stop and walk north for several minutes. You will find a building. It will take about 40 minutes in total.I got it. Thank you so much.You’re welcome.范例二：Could you show me the way?Excuse me, could you please show me the way to the human resource department? Yeah, but have you made an appointment ahead?Yes, of course. I am Monica. I have made an appointment with your HR manager. Just a minute pleas e. I’ll make a call to the HR office.Yes, they confirm your appointment. Please come in. it is on the 3rd floor, room 3106. You can take the right elevator as the left on is in maintenance today.Thank you very much.You’re welcome.4.初次面试常用应急场景范例一：Three rounds is successfulGood afternoon. How can I help you?Good afternoon. My name is Monica. I am here for the job interview at 2 PM.Ok, please first fill in the form and return it to me. You can do it in the next door. Done. Here is my paper.Everybody attention. I would like to make sure you all know the process. The interview consists of three parts. One, all of the interviewees will answer the question there and lasts for maximum one hour. Two, we will take a 30-minute’s break. After the break, we all come back to this office and I will announce the successful candidates for the 2nd round. In which, you have a small interview with your future manager.What about the 3rd round?Good question. But I will tell you when you pass the first two.范例二：Meeting the managerGood afternoon. I suppose you are Ms. Monica. My name is Mr. Thomas, the general manager of ABC Company. Here is my business card.Thank you very much.I am very impressed by your resume. Therefore, I am very interested to know why you’re willing to leave your current company.I am looking for a more challenging position. I can’t grow anymore in my current job. Ok, I understand. But why you choose us to work for?I have studied carefully the information about your company on the internet and Ihave checked your company’s homepage. I am impressed by the company. And I like the products a lot. Since you’re growing steadily, I would be very eager to help you to improve your accounting system.How do you work with a team?I wor k quite well with a team. I’m a good team player. I respect people, cooperate well with member’s team. And I will do my best to help team members.What’s your long term goal?I’d like to bring to ABC Company not only my technical skills, ambition, enthus iasm, but also my loyalty, a sensor desire to become an administrative assistant. It is the hardest of my career plans.5.面试终于结束了常用应急场景范例一：It is enough for todayIt is enough for today. Do you have any last question? If not, thank you for taking your time to come to our interview.You’re welcome. For the moment, I have no further questions. I got a good picture of the job and the company. All my questions have been answered. Thank you for your time.We will have an internal discussion and then we will contact to inform you of our decision on whether we continue with you or not.Ok, it was very nice to talk with you and I look forward to your decision at your earliest convenience. Bye.Goodbye.范例二：Still a little on the edgeAny plans tonight?Not really, do you?Well, I am wondering if we took a hang-out for a drink or something. You know, I justcame back from a really tough interview. I was quite nervous during the interview. I really want to have the job. Right now, I am still a little on the edge. I am not sure if I could convince them during the interview.Take it easy. It is all over now. How was it going, anyway?I don’t know. I think I did well in the paper exams. I was prepared to a nswer a lot of questions, but they didn’t ask those as I expected. To my surprise, the manager tried to talk about the Chinese poesy with me.That’s strange. But probably, it is the new interview technique they call it “Getting to know you more personally”. What about your answers?Just did my best.6.复试通知常用应急场景范例一：Please come for the next roundHello. This is Lucy from ABC Company. Is this Monica?Yes.I am calling to inform you that you have passed the first two rounds of interview. Could you please come for the final round? It is scheduled on the morning of next Monday 10AM in the HR manager office.Thank you for calling me. I will be there on time.Ok, see you then, bye.Bye.范例二：Share the news with TinaHi, Tina, I’ve got good news. I ha ve successfully passed the first two rounds of interview with ABC Company. They informed me to go to the final round next Monday. It looks very promising.That is awesome. Congratulation! I know you can make it.Thanks. Let’s go for a celebration this ev ening. Are you free?Yes. Wait for me at the café down my office building. See 5PM, ok?No problem. See you!See you!7.薪水与福利常用应急场景范例一：Negotiates salaryGood morning, Miss Monica. Nice to meet you again!Good morning, Mr. Thomas, it is nice to see you too.After the internal discussion, we have all agreed that you are the most suitable person for this position among all the candidates. So, today let’s talk about your expected salary and social benefits. What is your expected salary?I’ve worked in the field for more than 4 years. Depend on my work qualifications and experience, I would like to have 5000 Yuan to start.The basic salary for this position in our company would be 4800 Yuan to start with increases giving according to your performance.It is a bit lower than I expected. But I can accept that. What are the working hours? 40 hours a week, Monday to Friday, 9 AM to 5 PM with one hour lunch break every day..Do I have to work on weekend? If so, how do you pay for the overtime?We do expect overtime work when it is necessary, but we pay twice of the work hour for working on weekends and three times for working on national holidays like Spring Festival and the Mid-Autumn Day.Is there probation?No probation is involved. If you feel good, you can start next week.范例二：Talk about social benefitsCould I ask some questions regarding to the social benefits?Go ahead, please.How long is my paid vacation every year?You’ll have 10 days paid vacation every year.What about the insurance and housing policies?We will provide you wit life insurance, health insurance, accident insurance, housing benefits, heating allowance and transportation allowance.How often is the bonus?You’ll be paid a bonus at the end of every year.Do I have training opportunities?We provide our employees with training opportunities at home and abroad.Well, I don’t have any other questions so far. I would like to think a couple of days before I give you my final answer.Sure. I will ask Lucy to call you in two days.Ok, thank you for your time and patience.You’re welcome.8.面试成功常用应急场景范例一：Please come next MondayHello, this is Lucy from ABC Company.Hello, Lucy.I’m calling to see if you have made your decision. You are the right person we areYes, I have decided to work with your company.Good news for us. When can you start to work?It’s my honor to be one member of your company. I’d like to begin to work any time as you like.Ok, please come to my office at 9 AM next Monday. I will introduce you to our boss.No problem. Thank you for calling me.You’re welcome.Part 2. First day in office9.为第一天做准备常用应急场景范例一：What to dressTomorrow will be my first day at work, what do you think I should be wearing?Well, if you want to look professional, serious and more conservative, a blue dress, white shirt and not-too-high shoes would be the best choice. But sometimes, very formal clothes will keep you at a distance from your colleagues. It depends on the company’s dress code.Indeed, I found most of the employees dress casually when I went to the interview. Only the manager was in suit and tie and he just came back from a ceremony. It seems that their dress code is not that formal. Probably, I should put on car key and simple shirt.Whatever you choose, make sure they are neat and clean.范例二：What to put in my briefcaseDo you think my briefcase is big enough to put in all these stuff?Let me see. Laptop, flash disk, a ballpoint pen, a pencil, a notebook, a pair of glasses, cell phone, charger, moisture, notion, … Oh, that is too much. Y ou are not going to aI guess I need all of them.Actually, the company will provide you with all of these supplies. So, you can leave this very thick notebook at home.I know. But it is my lucky charm. I carry it all the time.Suit you rself. Don’t forget to set the alarm clock.10.报到上班常用应急场景范例一：Getting to know your colleagueM: Morning, Lucy. Here I am.L: Hi, Monica, how are you doing today?M: Can’t be better! Thank you.L: Your supervisor, Mr. White was out on a business trip. Lets me first introduce you to your colleague, Francis, he is in the next door.M: Ok.L: Good morning, Francis, please allow me to introduce Monica to you. She is new in finance department.F: Hello, Monica. Nice to meet you!M: Nice to meet you too, Francis.L: Monica, Francis will talk with you about your job.范例二：Clarifying job and responsibilityM: So, where can I start my work?F: Well, your job is to compile and analyze financial information to prepare entries to accounts. You’re also responsible for preparing profit and loss statements and monthlyclosing and cost accounting reports.M: And I represent?F: Our company just concluded a business transaction. You can help with documenting varies financial sheets involved in this transaction.M: Ok, thank you.F: You’re welcome. Feel free to ask me any tim e you need help.范例三：Company structureM: Francis, what’s that?F: Well, that is the chart showing our company’s organizational structure.M: Could you tell me something about it?F: Ok. On the top, Mr. Thomas, the managing director, is responsible for running the company.M: How many departments do we have?F: Four. They are production department, finance department, sales and marketing department and HR department. I directly report to Mr. White. He is on a business trip and is suppose to be back this morning. Probably you will be meeting him at lunch.M: Ok. Who should I report to?F: Mr. White, too.11.我的办公环境常用应急场景范例一：Company surroundingsHow long does it take to get to downtown from here?It is 15 minutes’ drive.What companies do we have in our neighborhood?Mitsubishi, HP, IBM and many other famous corporations.Does the 7th floor belong to our company too?Yes, our company has two floors, the 6th and 7th floor in this building.It’s such a large firm. Do we have our own staff restaurant?Yes, at the end of the hall.范例二：A new officeSo, Monica, how do you like your new office?Well, I love it. The room is special and clean with big windows and a lot of sunshine. There are plants along the corridor. Especially, I got my own desk with computer and telephone. Such a great place!That’s very good. I once turn down a job offer just because t he office is awful.What was so bad about it?Small rooms, small window, a small desk shared by three people. I would have been interrupted all the time and for sure not be able to deliver good work.Sounds bad! Lucky you! You didn’t take that job. I t hink a good office environment is also important to work efficiently.Totally agree. By the way, the number of the telephone on your desk is extension 506. You can pick up your office supplies from the supply room at the end of the corridor. 范例三：I love the design so muchI went to visit a customer in IVS Company the other day. Their offices were very impressive, especially their company Logo which is all over the place. There are Logo models in metal, copper, clove, paper. They are even printed on the wall paper and the balls of the table-lights. It is really decorated identity.It is just too much. Don’t you feel it is an exaggerating style to decorate offices in that way?Not at all! I like the design so much. The designer must have thought really hard to come out with such a brilliant concept.Wow, I doubt that.12.你好，我是新人常用应急场景范例一：Introduce myself to the officeI would like to take this opportunity to welcome Monica to our company and introduce her to her department and colleagues. For all of you, we hired Monica because she is a very professional accountant and we are very happy to have her in the finance department. She has lots of working experiences as an accountant and I am sure everybody in the department can benefit from this.Hello, everybody. I am Monica and this is my first day at work. I am working in the finance department. I am very happy to meet everyone and I am looking forward to working well with all of you. I am very happy to be one of the team and I will do my best to get into the working situation as soon as possible. By the way, call me Monica. Everybody calls me so.范例二：Introduce myself to my supervisorGood morning, I am Monica. Are you Mr. White, the manager of finance department?I am the newcomer and also working in the finance department.Yes, that is me. Nice to meet you, Monica. Welcome on board!Thank you. I am very happy to have my own office now. I’ve never had one before. It is very nice.Well, we have nicer things than that in this company. You will find out soon. Really? What could that be?Well, I bet you will love them too. If you need help, just ask me any time. I am in the next door. You can also reach me through the extension 508.That is very kind of you. Thank you very much.13.了解公司规定常用应急场景范例一：Security regulationsLucy, I’d like to fix the light in the corridor, it keeps flashing, which drives me crazy. Would you like to help me with the ladder?Monica, wait a moment. I think we’d better call the repair man to do it.I think I can handle it by myself.I’d like you to have a look at the safety manual of our company.I see. If I got hurt when fixing the light, even during office hours, I wouldn’t get compensation from our company since repairing is not my responsibility.Other company rules also need your attention.Like this one?Never wear loose clothes or hair when operating the shredder.Yeah, thank you for telling me.Don’t mention it.范例二：Work time and breaksDidn’t you punch in this morning, Monica?Sorry, I don’t know the rule about punching.That’s ok. I should have told you earlier. This is a company rule.Do we also need to punch out after work?According to the company rule, we should punch in before 8 o’clock and punch out after 5 o’clock every work day.How about the lunch break, Lucy?From 11:30 to 1 o’clock.May I ask whether we need to work overtime?Sometimes, but not quite often.范例三：Work taboosMay I ask whether we are allowed to wear casual clothes in the office?Sure, company rules are not very strict at this point.Thank you for telling me that.But remind you, there are some forbidden activities.What are they? I’ll be careful.Don’t use office phones for personal matters.I got it.Never ever come to work drunk, also smoking in the office is not allowed.I see.14．入职培训常用应急场景范例一：Busy afternoonWe have the orientation this afternoon.What’s going to be covered in the orientation?The company introduction, our mission, vision, various policies, insurances, pension plan, company ID, batch, telephone, e-mail set-up and training.Quite a lot. All them one afternoon?Yes, it is not easy.It is ok with me. I enjoy being busy and learning new things.15.日程安排常用应急场景范例一：What’s on the agenda for today?This is today’s schedule. At 8:30AM, conference with the de partment managers. At 9 o’clock, live for the workshop where you’ll award prizes to the staff for presentatives. That’s great. What are the prizes?3000 RMB as bonus for each person.To encourage the staff increases.Ok. Next thing is laying the corner-stone for the new plant at 10 AM. At 12 AM, back here for lunch.What about the afternoon?At 2 PM, give a presentation here with the press. At four o’clock sharp, have dinner with Mr. Smith, manager of NCC.范例二：Making appointmentsHello, this is Francis.Hi, this is Monica. I was wondering when we can work on this financial report. Today, I am busy all day long.Shall I see you on Friday morning?That’s not good for me at all.It’ll have to be another t ime.We must find some time to read report.I know. I am available from 1 PM to 4 PM on Friday afternoon.That’s all right. Then see you on Friday afternoon.See you.16.信函与文件常用应急场景范例一：Mailing lettersWould you please mail these letters, Lucy?Yes, Sir.These two are urgent letters and should be sent by registered express airmail. Others are ordinary letters.All right, who should I send them to?It’s sent to Mr. Charles. I believe he is in London.Ok, home or office address?Office address, please. He might be at work when they arrive.Should I enclose this commercial paper with these two letters?Yes, it’s right.范例二：Filing documentsPlease tell me how to file things according to the concerned rules.Well, all right. There are four points you should keep in mind when you file documents, information and other things.What are they?They are: keep the documents in chronological order, remove all the chips and pins, punch the documents evenly and place them in the folder.And what is the most important point?You should always remember that one customer on file is the rule.范例三：Collecting relevant filesWould you like to copy the EX files and pass me the copy. There are some figures I want to check.Here is the copy. Do you need anything else?Yes, I also need all the letters we received from them.Do you mean all the sales letters from them?Yes, that’s rig ht.I’ll get them for you at once. And could I file the report for you?Yes, but I need the report copied on transparency paper.No problem.17.发传真常用应急场景范例一：Fax machine doesn’t workI am waiting for a fax but just now I found there’s something wrong with the fax machine.What’s wrong with the fax machine? Is it urgent?Yes, very urgent. And there is no other fax machine around. And the office of our boss is closed, so I can not use his machine either. And his secretary is out. Do you have any suggestion?Either call this extension number 0085 or ask them to send the fax to you as e-mail, you print it out.范例二：Use your machineHi, I am afr aid that the fax machine in my room won’t be working till tomorrow. A technician has just come and checked it. He will bring me a new one tomorrow. It seems there is a big problem with mine and it will take some days for repairing. Can I use the one in your office?Of course you can. I am sure this one works very well. I just sent dozens of pages.How many pages are you sending? Are you familiar with my fax machine?Yes, I think you have the same model as I have. Does your fax machine print out immediately a transmission protocol?Yes, it will print immediately.范例三：Change the toner cartridgeI can’t make out anything, the words are too light. I thought they have already changed the toner cartridge this month.It seems not or somebody has recently received a large fax.Ok, no problem. We do it ourselves.Do you know how to do it? I am not so good at machine things. I will have somebody do it as soon as possible.Check with somebody from the IT department. They are anyway in charge of the office electronic equipment.18．复印与打印常用应急场景范例一：A paper jamLook, the printer isn’t functioning well. I’ve pushed the start button. It is suppose to be working now but it remains like a log. What’s going on?Let me check. It has a paper jam.I didn’t pay attention to that. I will try to get the paper out.Be careful, the cartridge can be very hot.范例二：Best inventionsOffice software like Windows might be one of the best inventions in this information age. It saves us from so much work and makes the communication even around the world much easier.Fully agree. I do enjoy the convenience though I am still a beginner in using Excel. The latest office equipment is more type-functional. It combines fax machine, copy machine and printer in one. It saves a lot of place one machine instead of three.Yes, this machine is even smaller than those before.When will we get one of those?You know our boss always trying to save the last penny. We have to use up the equipment first.19．计算机常用应急场景范例一：Better office equipmentIt is really exciting news.What news?You don’t know? The company is going to replace these old computers with the latest ones.You know what we will get?We will all get a docking station on our own desk from which you can remove your laptop easily. And if you come back to office, you just reconnect your laptop with docking station.What docking station?This is a kind of socket mounted to your desk. The socket has all the wire connections of the company line and all the other office automation equipments, like fax, copier, a screen, printer and scanner, and it will be very convenient.Another big step forward in saving on our office equipment, I don’t need a desktop anymore. A laptop is enough.范例二：Sending e-mailsWhat’s up?I guess there is some kind of virus seeking into my computer, I can’t send out this e-mail. Do you have the number of the text port?Do you mind I have a look at your computer?Of course not, I appreciate that.Well, it has nothing to do with virus. The problem is your attachment is a bit larger. It has exceeded the e-mail capacity.I see. What can I do now?You can send a compressed one.20．互联网的使用常用应急场景范例一：Slow network connectionHow come it is slow as a snail today?You mean the network connection?Yes, I wanted to look for some information on the company page just now. It took me almost one minute to open it. Then there is no response to any click.I have the same question. I can’t send out mails. We’d bett er call the IT department and ask them to check it immediately.Ok.范例二：Personal use of internetLook at this survey conducted by a website. A quarter of the employees will spend an average of 10 minutes everyday online doing personal things. Hi, Francis, what about you?Well, I just spend 15 minutes as so checking my stock bonds and booking an air ticket for my mother. Anyway, I have done all my work and it is about the time to leave. Though our company doesn’t have a return policy, limiting the perso nal use of internet, I don’t think the boss will like us to do that.Certainly, work always comes first.But it is lucky for us. The company computers don’t have software keeping tracks of websites we visit. I have shopped too often online these days.Well, keep a low profile.21.使用手机常用应急场景范例一：Vibration modeDi d you hear something?Oh, it is my cell phone ringing. I set it in the vibration mode.It is a good habit to set your cell phone to vibrate. It is very annoying to hear the loud and sudden ring tone in quiet offices.You are right. Some ring tone is just terribly loud. You can hear it even in the next door. It is really a kind of distraction.Maybe we can write a report to the boss to see what can be done.Good idea.范例二：Rules for using cell phoneHave you read the new rules about using cell phone at work?Yes, not bad. Like turn your cell phone ringer off and find a private place to make calls which it’s showing your respect to your co-workers.Well, but for this one, don’t bring yo ur cell phone to meetings, I think it is not reasonable. What if there are some important calls?Well, this one is not compulsory. It is just suggestion.I didn’t pay attention to that.22.接发电子邮件。