人力资源管理第八章 compensation management
人力资源管理常用英语词汇大全
人力资源管理词汇大全第一章中英文职位对照1、高层管理Senior Management首席执行官|总裁|总经理Chief Executive Officer/President/GM首席运营官Chief Operation Officer副总经理|副总裁Vice General Manager/VP总裁助理|总经理助理 Assistant to President/Assistant to GM总监 Director办事处首席代表Chief Representative of Business Office 办事处经理Business Office Manager分公司|分支机构经理Branch/Subsidiary Manager2、人力资源Human Resources人力资源总监Human Resources Director人力资源经理Human Resources Manager人力资源主管Human Resources Supervisor人力资源专员Human Resources Specialist人力资源助理Human Resources Assistant招聘经理Recruitment Manager招聘主管Recruitment Supervisor招聘专员Recruitment Specialist招聘助理Recruitment Assistant薪资福利经理Compensation & Benefits Manager 薪资福利主管Compensation & Benefits Supervisor 薪资福利专员Compensation & Benefits Specialist 薪资福利助理Compensation & Benefits Assistant 绩效考核经理Performance Assessment Manager绩效考核主管Performance Assessment Supervisor 绩效考核专员Performance Assessment Specialist 绩效助理Performance Assessment Assistant培训经理Training Manager培训主管Training Supervisor培训专员Training Specialist培训助理Training Assistant员工关系主管Employee Relations Supervisor企业文化专员Corporate Culture Specialist3、行政|后勤Administration & Logistics行政总监Administrative Director行政经理Administrative Manager行政主管Administrative Supervisor办公室主任Office Administrator总经办主任GM office Administrator行政专员|助理Administrative Specialist/Assistant经理助理|秘书Assistant/Secretary to Manager前台接待|总机|接待生Receptionist/Operator/Desk Clerk 后勤Logistics保安队长Security Guard Team Leader保安Security Guard司机Driver档案资料管理员File Clerk电脑操作员|打字员Computer Operator/Typist清洁工Cleaner办公文员Officer部门专员|助理Department Specialist/Assistant4、信息技术Information Technology首席技术执行官Chief Technology Officer首席信息官Chief Information Officer技术总监Technical Director技术经理Technical Manager技术主管Technical Supervisor高级硬件工程师Senior Hardware Engineer硬件工程师Hardware Engineer高级软件工程师Senior Software Engineer软件工程师Software EngineerERP技术开发ERP Technology Development Staff ERP应用支持工程师ERP Application Support Engineer ERP实施工程师/顾问ERP Implementation Engineer/Consultant系统集成工程师System Integration Engineer系统分析员System Analyst系统工程师System Engineer数据库工程师|管理员Database Engineer/Administrator 计算机辅助设计工程师Computer Aided Design Engineer信息技术经理IT Manager信息技术主管IT Supervisor信息技术专员IT Specialist项目总监Project Director项目经理Project Manager项目主管Project Supervisor项目执行|协调人员Project Specialist/Coordinator技术支持经理Technical Support Manager技术支持主管Technical Surport Supervisor技术支持工程师Technical Support Engineer计量工程师Measure Engineer标准化工程师Standardization Engineer品质经理Quality Manager品质主管Quality Supervisor品质工程师Quality Engineer系统测试System Testing软件测试工程师Software Testing Engineer硬件测试工程师Hardware Testing Engineer测试员Test Engineer /Tester技术文员|助理Technical Clerk/Assistant系统管理员|网络管理员System Administrator/Network Administrator程序员ProgrammerUI设计师UI Developer/UI DesignerUI设计顾问UI Design Consultant需求工程师Demand engineer系统架构设计师System Architect仿真应用工程师CAE Engineer(Computer Aided Engineering)嵌入式硬件开发Embedded hardware Development5、咨询Consulting咨询总监Consulting Director咨询经理Consulting Manager专业培训师Professional Trainer咨询顾问Consultant市场情报/信息分析员Market Intelligence Analyst咨询项目经理Consult Project Manager咨询项目协调员Consult Project Coordinator6、建筑结构|装潢Architectural Construction/Decoration首席/总建筑师Chief Architect建筑设计经理Construction Manager建筑设计师Architect（偏设计）建筑制图师CAD Drafter建筑工程师Construction Engineer（偏建造）建筑结构工程师Construction Structural Engineer土木|土建工程师Civil Engineer给排水|暖通工程师Drainage/HV AC Project Engineer城市规划与设计师City Designer/Planner室内外装潢设计师Interior and Exterior Decoration Designer装潢工Decorator园艺|园林|景观设计师Gardening Designer电气工程师Electrical Engineer测绘|测量师Mapping/Surveyor工程造价经理Project Estimation Manager工程造价工程师Project Estimator建造估算师Construction Estimator工程预决算工程师Project Budgeting Engineer预算分析师Budget Analyst建筑工程经理Construction Project Manager建筑工程验收Construction Project Inspector工程监理人Construction Supervisor施工员Construction Staff智能大厦|综合布线Intelligent Building/Integrated Wiring工程总监Project Director工程经理Project Manager工程主管Project Supervisor招商经理Business Manager招商专员Business Specialist合约经理Contract Manager合同管理工程师Contract Engineer房地产项目配套工程师Conveyance System Engineer 招标人Tenderee投标人Bidder/Tenderer投标/招标工程师Tenders Engineer工程审计经理Project Auditing Manager工程审计主管Project Auditing Supervisor工程审计专员Project Auditing Specialist安装工程师Installation Engineer装潢工程师Decoration Engineer报批报建经理Construction Applying manager报批报建工程师Construction Applying Engineer水电工程师Water and electricity engineer弱电工程师Milliampere Engineer勘测工程师Exploration Engineer设计协调员Design Coordinator工程文员|助理Engineering clerk幕墙工程师Curtain Wall Engineer涂料研发工程师Coating Development Engineer岩土工程师Geotechnical Engineer7、酒店|餐饮|娱乐Hotel/Restaurant & Food / Entertainment餐饮|娱乐管理Restaurant & Food / Entertainment Services Management餐饮|娱乐领班Restaurant & Food / Entertainment Services Supervisor服务员Waiter礼仪|迎宾Receptionist行政主厨|厨师长Executive Chef厨师Chef切配Kitchen Operator美容化妆顾问Beauty/Makeup Advisor化妆师|造型师Make-up Artist宾馆|酒店经理Hotel Manager宾馆|酒店营销Hotel Marketing Staff大堂经理Hall Manager楼面经理Floor Manager前厅接待Receptionist客房服务员|楼面服务员Room/Floor Service Attendant 行李员Bellperson清洁服务人员Housekeeping Staff8、财务|审计|税务Finance/Auditing/Tax首席财务官Chief Finance Officer总经济师Chief Economist总会计师Chief Accountant财务总监Finance Director财务经理Finance Manager财务顾问Finance Advisor财务主管Finance Supervisor财务|会计助理Finance/Accounting Assistant总帐主管General Ledger Supervisor会计经理Accounting Manager会计主管Accounting Supervisor会计Accountant出纳员Cashier财务分析经理Financial Analysis Manager 财务分析主管Finance Analysis Supervisor 财务分析员Finance Analyst成本经理Cost Accounting Manager成本主管Cost Accounting Supervisor成本会计Cost Accounting Specialist资金经理Treasury Manager资金主管Treasury Supervisor资金专员Treasury Specialist审计总监Auditing Director审计经理Auditing Manager审计主管Auditing Supervisor审计专员Auditing Specialist审计助理Auditing Assistant税务经理Tax Manager税务主管Tax Supervisor税务专员Tax Specialist税务助理Tax Assistant统计员Statistician投资总监Investment Director投资经理Investment Manager投资主管Investment Supervisor投资专员Investment Specialist应收会计Account Receivable Accountant应付会计Account Payable Accountant9、客服及技术支持Customer Service & Technical Support客服总监Customer Service Director客服经理（非技术）Customer Service Manager (Non-Technical)客服主管（非技术）Customer Service Supervisor (Non-Technical)客服专员|助理（非技术）Customer Service Specialist/Assistant (Non-Technical)售前|售后技术支持经理Technical Support Manager售前|售后技术支持主管Technical Support Supervisor 售前|售后技术支持工程师Technical Support Engineer 现场应用工程师Field Application Engineer呼叫中心客服代表Call Center Customer Service Representative10、翻译Translator英语翻译English Translator日语翻译Japanese Translator德语翻译German Translator法语翻译French Translator俄语翻译Russian Translator韩语翻译Korean Translator11、互联网开发|应用Internet Development and Application互联网软件开发工程师Internet Software Engineer多媒体|游戏开发工程师Multimedia/Game Development Engineer网站营运经理Web Operations Manager网站营运主管Web Operations Supervisor网站营运专员Web Operations Specialist网络工程师Web Engineer网站策划Website Designer网站编辑Website Editor网页设计|制作Web Designer/Production网络信息安全工程师Information Security Engineer 网络架构设计师Network Architect Designer网站维护工程师Website Maintenance Engineer12、销售Sales销售总监Sales Director销售经理Sales Manager销售主管Sales Supervisor渠道|分销经理Channel/Distribution Manager渠道|分销主管Channel/Distribution Supervisor客户经理Sales Account Manager客户主管Sales Account Supervisor大区销售总监Regional Sales Director大区销售经理Area Sales Manager区域销售经理Regional Sales Manager销售代表Sales Representative渠道|分销专员Channel/Distribution Specialist客户代表Sales Account Representative销售工程师Sales Engineer电话销售代表Telesales Representative电话销售审计专员Telesales Audit Specialist销售行政经理Sales Administrative Manager销售行政主管Sales Administrative Supervisor销售行政专员|助理Sales Administrative Specialist/Assistant商务经理Business Manager商务主管Business Supervisor商务专员Business Specialist商务助理Business Assistant销售助理Sales Assistant汽车销售|经纪人Automobile SalesRepresentative|Brokers4S店经理4S Shop Manager业务分析专员|助理Business Analysis Specialist/Assistant选址拓展|新店开发Location Development渠道|分销总监Channel/Distribution Director13、公关|媒介Public Relations/Media公关经理Public Relations Manager公关主管Public Relations Supervisor公关专员Public Relations Specialist会务经理Event Manager会务主管Event Supervisor会务专员Event Specialist媒介经理Media Manager媒介主管Media Supervisor媒介专员Media Specialist公关|媒介助理Public Relations/Media Assistant14、生物|医疗Biotechnology/Medical生物工程师Bioengineer制药工程师Pharmaceutical Engineer化工技术应用Chemical Technical Application化学分析员Chemical Analyst医药技术研发管理人员Pharmaceutical Technology R&D Management Staff医药技术研发人员Pharmaceutical Technology R&D Specialist临床研究员Clinical Researcher临床研究协调员Clinical Research Coordinator药品注册Pharmaceuticals Register Specialist药品生产|质量管理Pharmaceutical Manufacturing/Quality Management药品市场推广经理Pharmaceutical Marketing Manager 药品市场推广Pharmaceutical Marketing Staff医疗器械市场推广Medical Equipment Marketing Staff 医疗器械销售Medical Equipment Sales Staff医药销售经理Pharmaceutical Sales Manager医药销售主管Pharmaceutical Sales Supervisor医药销售代表Pharmaceutical Sales Representative OTC销售经理Over the Counter Sales ManagerOTC销售主管OTC Sales SupervisorOTC销售代表OTC Sales Representative化工实验室研究员|技术员Chemical Laboratory Researcher|Technician药库主任|药剂师Pharmaceutical Warehouse Director|Pharmacist医药学检验Medical Examination医疗设备注册Medical Devices Registration15、广告|设计Advertising/Designing艺术|设计总监Artistic/Design Director广告客户总监Advertising Account Director广告客户经理Advertising Account Manager广告客户主管Advertising Account Supervisor广告创意总监Creative Advertising Director广告创意|设计经理Creative Advertising /DesignManager广告创意|设计师Creative Advertising /Design Specialist 文案Copywriter企业策划经理Business Planning Manager企业策划主管Business Planning Supervisor企业策划人员Business Planning Staff平面设计Graphic Artist/Designer动画|3D设计Animation/3D Designer陈列设计|展览设计Display/Exhibition Designer多媒体设计Multimedia Designer包装设计Package Designer工业|产品设计Industrial/Product Designer工艺品|珠宝设计Artwork/Jewelry Designer家具|家居用品设计Furniture/Household Product Designer玩具设计Toy Designer平面设计经理Graphic Design Manager语音|视频开发工程师Digital Audio/Video Engineer版图设计工程师Layout Design Engineer平面设计总监Graphic Design Director16、律师|法务Lawyer/In-house Counsel律师|法律顾问Lawyer/Legal Counsel律师助理Lawyer Assistant法务经理Legal Manager法务主管Legal Supervisor法务Legal Specialist法务助理Legal Assistant知识产权|专利顾问Intellectual Property/Patent Consultant知识产权|专利专员IP/Patent Specialist17、采购Purchasing采购总监Purchasing Director采购总监（国外）Purchasing Director (overseas)采购经理Purchasing Manager采购经理（国外）Purchasing Manager (overseas)采购主管Purchasing Supervisor采购主管（国外）Purchasing Supervisor (overseas) 采购员Purchasing Specialist采购员（国外）Purchasing Specialist (overseas)采购助理Purchasing Assistant18、物流|运输Logistics/Distribution物流总监Logistics Director物流经理Logistics Manager物流主管Logistics Supervisor物流专员|助理Logistics Specialist/Assistant订单管理Order management供应链总监Supply Chain Director供应链经理Supply Chain Manager供应链主管Supply Chain Supervisor供应链专员Supply Chain Specialist物料经理Materials Manager物料主管Materials Supervisor物料专员Materials Specialist仓库经理Warehouse Manager仓库主管Warehouse Supervisor仓库管理员Warehouse Specialist运输经理Transportation Manager运输主管Transportation Supervisor海|空运操作Sea & Air Transportation Staff船务人员Shipping Specialist集装箱业务员Container Business Specialist快递员Courier调度员Dispatcher理货员Warehouse Stock Management Staff19、质量|安全管理Quality/Security Management 质量总监Quality Director质量管理经理QA Manager质量管理主管QA Supervisor质量管理工程师|员QA Engineer/Inspector测试经理Test Manager测试主管Test Supervisor测试工程师|员Test Engineer/Tester检验员Quality Control Inspector可靠度工程师Reliability Engineer失效分析工程师Failure Analysis Engineer认证工程师|审核员Certification Engineer/Auditor体系工程师|审核员Systems Engineer/Auditor安全|健康|环境经理Safety/Health/Environmental Manager安全|健康|环境主管Safety/Health/Environmental Supervisor安全|健康|环境工程师Safety/Health/Environmental Engineer食品检验Food Inspector品控经理QC Manager品控主管QC Supervisor品控工程师QC Engineer来料品控IQC（Incoming Quality Control）制程品控IPQC（Input Process Quality Control）过程品控PQC（Process Quality Control）终检FQC（Final Quality Control）出货品控OQC（Outgoing Quality Control）质量管理|验货员Quality Management Staff/Inspector材料|设备质量管理Material|Facility Quality Management医疗设备生产|质量管理Medical Equipment Manufacture|Quality Management防损员Loss Prevention Specialist20、服装|纺织|皮革Clothes/Textile/Leather服装|纺织设计总监Clothes/Textile Design Director服装|纺织设计Clothes/Textile Designer服装|纺织|皮革跟单Clothes/Textile/Leather Merchandiser打版师/制模工：Patterner/Pattern Maker样板设计师Pattern Designer服装打样|制版Apparels Sample Production配色技术员Color Matching Techncian裁剪车缝熨烫Tailoring, Sewing and Ironing21、媒体Media总编|副总编Chief/Vice Chief Editor发行总监Publishment Director编辑Editor记者Journalist / Reporter美工/美术编辑Art Editor排版设计Layout Designer校对|录入Proofreader/Data Entry Staff出版|发行Publishing/Distribution Staff印刷机械机长Printing Machine Operator印刷工Printer印刷排版|制版Layout Designer数码直印|菲林输出Digital/Film Printing调墨技师Ink Technician美术指导Art Instructor22、房地产Real Estate房地产项目经理Real Estate Project Manager 房地产项目工程师Real Estate Project Engineer房地产开发|策划经理Real Estate Development/Planning Manager房地产开发|策划主管Real Estate Development/Planning Supervisor房地产开发|策划Real Estate Development/Planning Staff房地产评估师Real Estate Appraiser房地产中介|经纪人Real Estate Agent/Broker房地产销售经理Real Estate Sales Manager房地产销售主管Real Estate Sales Supervisor房地产销售Real Estate Sales Staff房地产销售助理Real Estate Sales Assistant23、物业管理Property/Realty Management物业顾问Property/Realty Consultant物业管理经理Property/Realty Management Manager物业管理主管Property/Realty Management Supervisor 物业管理专员|助理Property/Realty Management Specialist/Assistant物业招商|租赁|租售Property/Realty Investment Promotion/Lease/Rent Staff物业设施管理人员Realty Facilities Management Staff 物业维修人员Realty Maintenance Staff24、电子|电器|半导体|仪器仪表Electronics/ElectricalAppliance/Semiconductor/Instruments and Meters集成电路设计Integrated Circuit Design集成电路应用工程师Integrated Circuit Application Engineer集成电路验证工程师Integrated Circuit Verification Engineer电子工程师|技术员Electronic Engineer/Technician电气工程师|技术员Electrical Engineer/Technician电路工程师|技术员Circuit Engineer/Technician电声|音响工程师|技术员Electroacoustic/Acoustic Engineer/Technician半导体技术Semiconductor Technology自动控制工程师|技术员Automatic Control Engineer/Technician电子软件开发Electronic Software Development嵌入式软件开发Embedded Software Development电池|电源开发Battery/Power Development现场应用工程师Field Application Engineer家用电器|数码产品研发Household Electrical Appliance/Digital Products R&D仪器|仪表|计量Instruments/Meters/Measurers测试工程师Testing Engineer射频工程师Radio Frequency Engineer25、工程|机械Engineering/Mechanical技术研发总监Technical Design Direcor技术研发经理Technical Design Manager技术研发主管Technical Design Supervisor技术研发工程师Technical Design Engineer工程经理Project Manager工程主管Project Supervisor产品工艺|制程工程师Process Engineer产品规划工程师Product Planning Engineer实验室负责人|工程师Lab Manager/Engineer工程|设备经理Engineering/Facility Manager工程|设备主管Engineering/Facility Supervisor工程|设备工程师Engineering/Facility Engineer工程|机械绘图员Project/Mechanical Drafting Specialist 工业工程师Industrial Engineer机械工程师Mechanical Engineer装配主管Assembling Engineer模具主管Fooling Supervisor模具工程师Tooling Engineer维修主管Maintenance Supervisor机电工程师Electrical & Mechanical Engineer维修工程师Maintenance Engineer铸造|锻造工程师Casting/Forging Engineer注塑成型主管Injection Molding Supervisor注塑工程师Injection Engineer焊接工程师Welding Engineer夹具工程师Clamp Engineer/Fixture Engineer数控机床工程师CNC Engineer结构工程师Structural Engineer冲压工程师Punching Engineer/Stamping Engineer锅炉工程师Boiler Engineer电力工程师Electric Power Engineer光源与照明工程Lighting Engineer汽车|摩托车工程师Automotive/Motorcycle Engineer船舶工程师Shipping Engineer科研人员Research Specialist科研管理人员Research Management Staff电子|电器维修工程师Electrical Maintenance Engineer 公路|桥梁|港口|隧道工程师Road|Bridge|Harbor|Tunnel Project Engineer汽车设计工程师Automobile Design Engineer汽车装配工艺工程师Automobile Assembly Engineer汽车电子工程师Automotive Electronics Engineer汽车结构工程师Automotive Structural Engineer26、市场|营销Marketing市场|营销总监Marketing Director市场|营销经理Marketing Manager市场|营销主管Marketing Supervisor市场|营销专员Marketing Specialist市场助理Marketing Assistant市场分析|调研人员Marketing Analyst/Research Analyst 运营经理Operation Manager运营主管Operation Supervisor品牌经理Brand Manager品牌主管Brand Supervisor品牌专员Brand Specialist市场通路经理Trade Marketing Manager市场通路主管Trade Marketing Supervisor市场通路专员Trade Marketing Specialist市场企划经理Marketing Planning Manager市场企划主管Marketing Planning Supervisor市场企划专员Marketing Planning Specialist促销经理Promotions Manager促销主管Promotions Supervisor促销督导Promotions Superintendent促销员|导购Promotions Specialist业务发展经理Business Development Manager业务发展主管Business Development Supervisor 业务发展专员Business Development Specialist 业务分析经理Business Analysis Manager培训师Trainer供应商管理经理Supplier management Manager 供应商管理主管Supplier management Supervisor 供应商管理专员Supplier management Enginior 社会责任主管Social responsibility Supervisor渠道管理专员Channel management Specialist媒介采购总监Media Purchasing Director媒介采购经理Media Purchasing Manager媒介采购专员Media Purchasing Specialist27、通信技术Communication Technology通信技术工程师Communications Engineer有线传输工程师Wired Transmission Engineer无线通信工程师Wireless Communication Engineer电信交换工程师Telecommunication Exchange Engineer 数据通信工程师Data Communication Engineer移动通信工程师Mobile Communications Engineer电信网络工程师Telecommunication Network Engineer 通信电源工程师Communication Power Engineer28、批发|零售Wholesales/Retails店长Shop Manager卖场经理Store Manager店员|营业员Shop Assistant/Salesperson收银员Cashier营运督导Operation Supervisor理货员|陈列员Tally Clerk/Display Staff导购员Purchasing Guider寻呼员|话务员Paging Operator29、金融Finance分行行长Branch President支行行长Sub-branch President资产评估|分析员Assets Appraiser/Analyst风险控制Risk Control信贷管理员Loan Management Staff信用调查|分析人员Credit Investigator/Analyst信用控制员Credit Controllor进出口|信用证结算Import & export/L/C Settlement外汇交易Foreign Exchange Dealer清算人员Liquidation Staff高级客户经理|客户经理Senior Customer Manager/Customer Manager客户主管Customer Supervisor客户专员Customer Specialist银行柜员Bank Teller银行卡、电子银行业务推广Bank Cards and E-banking Business Marketing证券|期货|外汇经纪人Securities（Stock）/Futures/Foreign Exchange Broker证券分析师Securities Analyst股票|期货操盘手Stock/Futures Operators金融|经济研究员Financial and Economic Researcher投资|基金项目经理Investment/Fund Project Manager投资|理财顾问Investment/Financing Consultant投资银行业务Investment Banking Business基金分析师Fund Analyst融资经理Financing Manager融资主管Financing Supervisor融资专员Financing Specialist保险精算师Actuary保险业务经理Insurance Business Manager保险业务主管Insurance Business Supervisor保险代理|经纪人Insurance Agent/Broker理财顾问|财务规划师Financial Consultant/Finance Planner保险核保Insurance Underwriter保险理赔Insurance Settlement Staff保险客户服务Insurance Customer Service保险内勤Insurance Office Staff保险产品开发Insurance Product developer30、贸易Trading贸易经理Trade Manager贸易主管Trade Supervisor贸易专员|助理Trade Specialist/Assistant外贸经理Overseas Trade Manager外贸主管Overseas Trade Supervisor外贸专员|助理Overseas Trade Specialist/Assistant 进出口经理Import/Export Manager进出口主管Import/Export Supervisor进出口专员Import/Export Specialist业务跟单经理Merchandising Manager高级业务跟单Senior Merchandiser业务跟单Merchandiser助理业务跟单Assistant to Merchandiser货运代理Shipping Agent报关主管Customs Supervisor报关员Customs Specialist单证员Documentation Specialist31、操作工Technician钳工|机修工Locksmith/Mechanic钣金工：Metaler电焊工|铆焊工Electric Welding Worker车工|磨工|铣工|冲压工|锣工Latheman/Grinder/Miller/Puncher/Turner模具工Mould Worker电工Electrician叉车工Forklift Worker空调工Air-Condition Worker电梯工Lift Worker锅炉工Steam Worker/Boiler水工|木工|油漆工Plumber/Carpenter/Painter喷漆工Spray Painter汽车修理工Automotive Repairer技工Technician / Engineer Trainee普工General Worker搬运工Porter包装工Packer装配工Assembler汽车修理人员Vehicle Repairs医疗器械维修人员Medical Equipment repairer 切割工Cutter32、生产|营运Production/Operations工厂经理|厂长Plant/Factory Manager总工程师|副总工程师Chief/Vice Chief Engineer 技术总监Technical Director技术经理Technical Manager技术主管Technical Supervisor生产总监Production Director生产经理Production Manager生产主管Production Supervisor生产督导Production Superintendent生产领班|线长Production Team Leader制造工程师Manufacturing Engineer生产文员Production Clark项目总监Project Director项目经理Project Manager项目主管Project Supervisor项目工程师Project Engineer营运总监Operations Director营运经理Operations Manager营运主管Operations Supervisor营运专员Operations Specialist车间主任Workshop Supervisor生产计划经理Production Planning Manager生产计划主管Production Planning Supervisor生产计划协调员Production Planning Coordinator 生产计划助理Production Planning Assistant化验员Laboratory Technician产品经理Product Manager产品主管Product Supervisor产品专员Product Specialist培训技师Trainning Technician成本分析员Cost Analyist环保工程师Environmental Engineer增值产品开发工程师Value-added Product Developer 污水处理工程师Water Solution Engineer第二章HRM相关词组1、HRM相关英语词组——以模块为顺序（1）、人力资源规划Human Resource Planning 人力资源计划strategic planning 战略规划long term trend 长期趋势requirement/demand forecast 需求预测availability/supply forecast 供给预测management inventory 管理人力储备downsizing裁减Human Resource Information System,HRIS 人力资源信息系统Administrative/Management Level 管理层次Administrative Line 直线式管理Delayering 扁平化Flat Organizational Structure 扁平化组织结构Horizontal Organizational Structure 扁平化组织结构division structure 事业部结构Line Authority 直线职权Line Manager 直线经理Line Structure 直线结构organization development,OD组织发展survey feedback 调查反馈quality circles 质量圈management by objective,MBO 目标管理Total Quality Management,TQM 全面质量管理team building 团队建设external environment 外部环境internal environment 内部环境Policy 政策corporate culture 企业文化Mission 目标Shareholders 股东informal organization 非正式组织multinational corporation,MNC 跨国公司managing diversity 管理多样性Core Competence 核心竞争力Core Value 核心价值观Core Worker 核心员工Core Workforce 核心工作团队Corporate Culture 企业文化Corporate Identity 企业识别Corporate Image 企业形象（2）、招聘与配置Position 职位Job Vacancy 职缺Post a job 发布招聘信息job analysis 工作分析job analysis schedule,JAS 工作分析计划表Management Position Description Questionnaire,M PDQ 管理岗位描述问卷Competency Model 胜任特征模型Competency 胜任特征Job Code 工作编号，职位编号Job Context 工作背景Job Description 职位描述，工作说明Job Design 工作设计Job Enlargement 工作扩大化Job Enrichment 工作丰富化Job Qualification and Restriction 工作任职条件和资格Job Redesign 工作再设计Job Rotation 工作轮换Job Satisfaction 工作满意度Job specifications 工作说明书Job Standard 工作标准Job Stress 工作压力Job Surrounding 工作环境Job Specialization 工作专业化Job structure 工作结构Recruitment and placement招聘与配置Age Composition 年龄结构Age Discrimination 年龄歧视Sexual Discrimination 性别歧视Resume Inventory 简历数据库Resume 简历Employment Application Form 应聘申请表Recruiter 招聘人员Employment Consultant 招聘顾问Cost Per Hire 单位招聘成本Recruitment Ditch 招聘渠道Recruitment Examination 招聘考试Recruitment Method 招聘方法Intern (student)实习生Internship 实习Internal Recruitment 内部招聘Internal referral 内部推荐Internal Job Posting 内部职位公开招聘External Employment 外部招聘External Labor Supply 外部劳力供应External Recruiting Sources 外部招聘来源External Recruitment Environment 外部招聘环境External labor market 外部劳动力市场Labor Dispatching Agency 劳务派遣中介Labor Dispatch 劳工派遣Job Posting 公开招聘、工作公告Campus Recruiting 校园招聘E-Recruit 网络招聘Recruitment Website 招聘网站Advertising 广告Employment Agency 职业介绍所Applicant-Initiated Recruitment 自荐式招聘Application Blank 申请表Application forms 申请表employee requisition 员工申请表Employment at will 自由就业Employment Objective 应聘职位Selection 选择Initial Interview 初试Interview Planning List 面试计划表Interview 面试Interview Content 面试内容selection rate 选择率standardization 标准化validity 有效性objectivity 客观性norm 规范cutoff score 录用分数线aiming 准确度job knowledge tests 业务知识测试employment interview 求职面试unstructured interview 非结构化面试structured interview 结构化面试group interview 小组面试Occupational /V ocational interest test 职业兴趣测试board interview会议型面试Situational Interview 情景面试Behavioral Description Interview 行为描述面试Interview Method 访谈法Written Examination 笔试Employment 雇用offer letter 录用通知书Employment Offer/Enrollment 录用Promotion 晋升Promotion From Within ,PFW 内部提升Internal Promotion 内部晋升Demotion 降职Transfer 调动Dimission 离职Resignation 辞职Dismissal 解雇；开除Employee Turnover 员工流动Dimission Interview 离职面谈Exit Interview 离职面谈Dimission Rate 离职率Employee Turnover Rate 员工流动率Employment Separation Certificate 离职证明书Pink Slip 解雇通知Walking Papers解雇通知dismissal reason 解雇理由Severance pay解雇费/遣散费Release pay解雇费/遣散费Dismissal pay/wage 解雇费/遣散费Termination at Will 随意解雇Termination解雇；终止Downsizing精简裁员Unemployment Compensation 失业津贴Unemployment Insurance 失业保险Unemployment Rate 失业率Unemployment 失业（3）、培训和开发Human Resource Development（HRD）人力资源开发Employee Training Method 员工培训方法Training 培训Development 开发Orientation 定位Coaching 训练Mentoring 辅导Mentor 辅导员、导师business games 经营管理策略case study 案例研究conference method 会议方法role playing 角色扮演job rotating 工作轮换on boarding training 入职培训Orientation Training 入职培训On-the-job training (OJT) 在职培训Apprenticeship Training 学徒式培训Apprenticeship 学徒制Apprentice 学徒Classroom Training 课堂培训。
旅行社人力资源管理概述
绩效考评与激励 计划
二、旅行社人力资源的招聘
（一）旅行社招聘员工的标准 （1）良好的知识结构 （2）敬业乐业 （3）合作能力 （4）交际能力 （5）组织能力 （6）应变能力 （7）身体条件 ……
导游人员的素质要求
1、健康的心态和价值观念 2、广博的知识 3、较强的工作能力和应变能力 4、良好的语言表达能力—语言、知识、服务
他送的不仅仅是一封信，而是美利坚的命运，整个民族的希 望。
思考题：
1、你如何评价罗文？罗文具备了哪些优秀素质？
2、旅行社应根据什么标准?招聘和选拔自己急需的人才？
第八章 旅行社人力资源管理
第一节 旅行社人力资源管理概述 第二节 旅行社人力资源管理过程 第三节 旅行社企业文化建设
第一节 旅行社人力资源管理概述
（二）流动性大：员工流动性大，旅行社行业进入壁垒较低，造成行业内的 企业数量众多，并产生了对旅行社专业人员的大量需求。相形之下，旅 行社人才市场的供给则相对不足，导致大量的员工不断地从一家旅行社 离开，进入到另一家旅行社。
（三）控制性弱：绩效考核困难
（四）灵活性大：企业规模普遍较小，员工一人多岗；季节性明显（旺季人 手不够，淡季人力过剩，多数旅行社采取聘用专职导游和兼职导游的方 式解决。）；工作内容综合多样，需要灵活应对。
•社会效益好
•能力强且公正的领导 •组织有品牌
•合理的政策
•组织文化和
•融洽的工作氛围
价值观被社会认可
•志趣相投的同事
•组织规模大
•恰当的地位标志
•经济效益好
•舒适的工作条件
•组织的产品
•弹性的工作制
受到社会公认
•便利的交通通讯
【专业术语】HR英语单词——人力资源管理专业英语汇总
人力资源管理专用词汇第一章职位名称Executive and Managerial(管理部分)President 总裁Chief Executive Officer(CEO) 首席执行官Chief Operations Officer(COO) 首席运营官Director of Operations 运营总监CEO/GM/President 总裁/总经理助理CEO/GM/President 首席执行官/总经理Vice-President 副总裁Director 总监General Manager 总经理Deputy GM/VP/Management Trainee 副总经理Regional Manager 区域经理Manager 经理Supervisor 主管Specialist 专员Assistant 助理Coordinator 协调员Consultment 顾问Representative 代表Partner 合伙人一、常见职位、职务英文译名(以岗位为序)Marketing and Sales(市场与销售部分)Marketing and Sales Director 市场与销售总监Marketing/PR/Advertising市场/公关/广告Vice-President of Marketing 市场副总裁Marketing/Advertising Director/VP市场/广告总监Marketing Manager市场/营销经理Marketing Supervisor市场/营销主管Marketing Executive/Communication市场/营销专员Marketing Assistant / Trainee市场助理Marketing Intern 市场实习Marketing Consultant 市场顾问Market Analyst/ Research Analyst 市场分析/调研人员Product/Brand Manager 产品/品牌经理Product/Brand Supervisor 产品/品牌主管Trade Marketing Manager 市场通路经理Trade Marketing Supervisor 市场通路主管Promotions Manager 促销经理Promotions Supervisor 促销主管Promotions Specialist 促销员Public Relations Manager 公关/会务经理Public Relations Supervisor 公关/会务主管Public Relations Executive 公关/会务专员Media Manager 媒介经理Media Specialist 媒介人员Business Development Manager 企业/业务发展经理Advertising Manager 广告经理Corporate Planning 企业策划人员Advertising Creative/Design/Copy writer 广告策划/设计/文案Advertising Coordinator 广告协调员Advertising Assistant 广告助理Ad Copywriter(Direct Mail) 广告文撰写人Sales销售Vice-President of Sales 销售副总裁Sales Director销售总监Sales Manager 销售经理Senior Customer Manager 高级客户经理Regional Sales Manager 地区销售经理Sales Administrator/Supervisor 销售主管Sales Representative / Executive 销售代表Sales Assistant / Trainee 销售助理Salesperson 销售员Telemarketer 电话销售员Sales Executive 销售执行者Sales Engineer 销售工程师Telemarketing Director 电话销售总监Tele-Interviewer 电话调查员Sales Admin. Manager 销售行政经理Sales Admin. Supervisor 销售行政主管Technical Service Manager 售前/售后技术服务经理Technical Service Supervisor 售前/售后技术服务主管Technical Service Engineer 售前/售后技术服务工程师Customer Service Manager 售后/客户服务（非技术）经理Customer Service Supervisor 售后/客户服务（非技术）主管Customer Service Executive 售后/客户服务（非技术）专员Customer Manager 客户经理Sales Account Manager 客户经理Customer Representative 客户代表Regional Customer Manager 地区客户经理Assistant Customer Executive 客户管理助理Business Manager 商务经理Business Executive/Assistant 商务专员/助理Channel/Distribution Manager 渠道/分销经理Channel Supervisor 渠道主管Distributor 经销商Manufacturer\'s Representative 厂家代表Director of Subsidiary Rights 分公司权利总监Retail Store Manager 零售店经理Computers and Mathematics计算机部分Technology/Internet 计算机/互联网/通讯CTO/VP Engineering 首席技术执行官Technical Director/Manager 技术总监/经理Technical Engineer 技术工程师Project Manager/Supervisor 项目经理/主管Project Specialist / Coordinator 项目执行/协调人员Developmental Engineer 开发工程师Program Manager 程序管理经理Communications Engineer 通信技术工程师ERP Technical/Application Consultant ERP技术/应用顾问Database Engineer 数据库工程师Technical Support Manager 技术支持经理Technical Support Engineer 技术支持工程师QA Manager 品质经理Information Security Engineer 信息安全工程师Test Engineer 测试员Product Support Manager 产品支持经理MIS Manager 电脑部经理Computer Operations Supervisor 电脑操作主管Computer Operator 电脑操作员Manager of Network Administration 网络管理经理Network Engineer 网络工程师Director of InFORMation Services 信息服务主管InFORMation Analyst 信息分析IT Manager 信息技术经理IT Supervisor 信息技术主管IT Specialist 信息技术专员Web Operations Manager/Supervisor 网站营运经理/主管System Manager/Webmaster 系统管理员/网管Administrator 局域网管理员Operations Analyst 操作分析Systems Engineer 系统工程师System Analyst 系统分析员Systems Programmer 系统程序员LAN Systems Analyst 系统分析Statistician 统计员Senior Hardware Engineer 高级硬件工程师Hardware Engineer 硬件工程师Hardware QA Engineer 硬件测试工程师Senior Software Engineer 高级软件工程师Software Engineer 软件工程师Software QA Engineer 软件测试工程师Applications Programmer 应用软件程序员Web Designer/Production 网页设计/制作Technical Clerk/Assistant 技术文员/助理Admin./HR/Support Services行政/人事/后勤Admin/Human Resources Director 行政/人事总监Human Resources（人力资源部分）Vice-President of Human Resources 人力资源副总裁Assistant Vice-President of Human Resources 人力资源副总裁助理Director of Human Resources 人力资源总监Human Resources Manager 人事经理Human Resources Supervisor 人事主管Human Resources Specialist 人事专员Human Resources Assistant 人事助理Assistant Personnel Officer 人事助理Job Placement Officer 人员配置专员Recruiting Manager/Supervisor 招聘经理/主管Employment Consultant 招募顾问Recruiter 招聘人员Compensation Manager 薪酬经理Compensation & Benefits Mgr./Supervisor 薪资福利经理/主管Compensation & Benefits Specialist/Assistant 薪资福利专员/助理Benefits Coordinator 员工福利协调员Training Manager/Supervisor 培训经理/主管Training Specialist/Assistant 培训专员/助理Training Coordinator 培训协调员Labor Relations Specialist 劳动关系专员Employer Relations Representative 员工关系代表Personnel Manager 职员经理Personnel Consultant 员工顾问Administration 行政管理Admin Manager/Supervisor/Office Manager 行政经理/主管/办公室主任Admin Staff/Assistant 行政专员/助理Executive Assistant/Secretary 经理助理/秘书Receptionist 前台接待/总机Office Support 后勤Facility Manager 后勤经理Information / Data Management Specialist 资料管理员Computer Operator/Typist 电脑操作员/打字员Finance/Accounting/Banking 财务/审计/统计/金融CFO/Finance Director/VP 财务总监Finance Manager 财务经理Finance Supervisor 财务主管/总帐主管Accounting Manager/Supervisor 会计经理/会计主管Accountant / Accounting Trainee 会计Cashier 出纳员Finance/Accounting Assistant 财务/会计助理Financial Analysis Manager/Supervisor 财务分析经理/主管Financial Analyst 财务分析员Cost Accounting Manager/Supervisor 成本经理/成本主管Cost Accounting Specialist 成本管理员Audit Manager/Supervisor 审计经理/主管Audit Executive/Assistant 审计专员/助理T ax Manager/Supervisor 税务经理/税务主管T ax Executive 税务专员Stock Broker 证券经纪人Investment Advisor 投资顾问Certified Investment/Financial Analyst 注册分析师Investment Manager 投资/基金项目经理Treasury Manager/Supervisor 融资经理/融资主管Treasury Specialist 融资专员President/Vice-President/Branch Manager 行长/副行长Risk Management 风险控制Trading / LC Officer 进出口/信用证结算Settlement Officer 清算人员Foreign Exchange Supervisor 外汇主管Senior Relationship Manager 高级客户经理/客户经理Relationship?Supervisor/Executive 客户主管/专员Loan/Credit Officer 信贷/信用调查/分析人员Bank Teller 银行柜台出纳Statistician 统计员Manufacturing/Operations/Engineering 生产/营运/工程Manufacturing Manager 制造业经理Plant/Factory Manager 工厂经理/厂长Chief Engineer 总工程师/副总工程师Project Manager/Supervisor 项目经理/主管Project Engineer 项目工程师Operations Manager 营运经理Operations Supervisor 营运主管Production Manager/Workshop Supervisor 生产经理/车间主任Production Planning Executive/Officer 生产计划协调员Production Supervisor/T eam Leader 生产主管/督导/领班Technical/Industrial Design Mgr./Spvr. 技术/工艺设计经理/主管Technical/Industrial Design Engineer 技术/工艺设计工程师Lab Manager/Engineer 实验室负责人/工程师Engineering/Facility Manager 工程/设备经理Engineering/Facility Supervisor 工程/设备主管Engineering/Facility Engineer 工程/设备工程师Electrical/Electronics Engineer 电气/电子工程师Mechanical Engineer 机械工程师Electrical & Mechanical Engineer 机电工程师Maintenance Engineer 维修工程师QA（quality assessment）质量评价QA Manager 质量经理QA Supervisor 质量主管QA Engineer 质量工程师QA Inspector 质量检验员/测试员Certification Engineer 认证工程师Safety/Health/Environment Manager/Supervisor 安全/健康/环境经理/主管Safety/Health/Environment Engineer 安全/健康/环境工程师Project Drafting Specialist 工程绘图员Drafting Specialist 机械制图员Laboratory Technician 化验员Technician / Engineer Trainee 技工Electrician 电工Clothing/Apparel Sample Production 服装打样/制版Logis./Trading/Merchand./Purch. 物流/贸易/采购Logistics 物流Logistics Manager 物流经理Logistics Supervisor 物流主管Logistics Specialist/Assistant 物流专员/助理Materials Manager 物料经理Materials Supervisor 物料主管Trading 贸易Import/Export Manager 进出口经理Trading Manager/Supervisor 外贸/贸易经理/主管Trading Specialist/Assistant 外贸/贸易专员/助理Merchandiser Manager 业务跟单经理Senior Merchandiser 高级业务跟单Merchandiser 业务跟单Assistant Merchandiser 助理业务跟单Warehouse Manager 仓库经理/主管Warehouse Specialist 仓库管理员Inventory Control Manager 库存管理经理Distribution Manager/Supervisor 运输经理/主管Transportation Manager 运输经理Customs Specialist 报关员Documentation Specialist 单证员Shipping Specialist 船务人员Courier 快递员Warehouse Stock Management 理货员Purchase 采购Purchasing Manager 采购经理Purchasing Supervisor 采购主管Purchasing Specialist/Staff 采购员Wholesale Buyer 批发采购员Retail Buyer 零售采购员Purchasing Agent 采购代理Writer/Editor/Creative Artist/Designer 文字/艺术/设计Editor/Writer 编辑/作家/撰稿人Journalist / Reporter 记者Proofreader/Data Entry Staff 校对/录入Layout Designer 排版设计Creative/Design Director 艺术/设计总监Entertainment Planning / Production 影视策划/制作人员Director 导演Photographer 摄影师Recording / Sounds Specialist 音效师Actor/Actress/Model/MC 演员/模特/主持人Graphic Artist/Designer 平面设计/美术设计Clothing / Apparel Designer 纺织/服装设计Industrial Designer 工业/产品设计Artwork/Jewelry Designer 工艺品/珠宝设计Research Specialist Staff 科研人员Research Management 科研管理人员Research Specialist Staff 科研人员Legal 律师/法务Lawyer 律师Legal Personnel法务人员Paralegal/Legal Assistant 律师助理Court Clerk 书记员Professor/Teacher 教师ProfessorT eacher 教师Education/School Administrator 教学/教务管理人员Teaching Assistant 助教Lecturer 讲师Tutor 家教Insurance 保险Insurance Agent 保险代理Insurance Agent 保险代理人Insurance Claims Controller 保险认领管理员Insurance Coordinator 保险协调员Real Estate 房地产Real Estate Manager 房地产经理Real Estate Broker 房地产经纪人Real Estate Appraiser 房地产评估师medicine 医药Pharmaceutical Sales Representative 医药代表Hospital Administrator 医院管理Tourism 旅行业Travel Agent 旅行代办员HMO Product Manager 产品经理Other 其他Field Assurance Coordinator 土地担保协调员Management Consultant 管理顾问District Manager 市区经理Project Manager 项目经理Executive Marketing Director 市场行政总监Controller(International) 国际监管Food Service Manager 食品服务经理二、常见职位、职务英文译名(以英语字母为序) Accounting Assistant会计助理Accounting Clerk记帐员Accounting Manager会计部经理Accounting Stall会计部职员Accounting Supervisor会计主管Administration Manager行政经理Administration Staff行政人员Administrative Assistant行政助理Administrative Clerk行政办事员Advertising Staff广告工作人员Airlines Sales Representative航空公司定座员Airlines Staff航空公司职员Application Engineer应用工程师Assistant Manager副经理Bond Analyst证券分析员Bond Trader证券交易员Business Controller业务主任Business Manager业务经理Buyer采购员Cashier出纳员Chemical Engineer化学工程师Civil Engineer土木工程师Clerk/Receptionist职员/接待员Clerk Typist & Secretary文书打字兼秘书Computer Data Input Operator计算机资料输入员Computer Engineer计算机工程师Computer Processing Operator计算机处理操作员Computer System Manager计算机系统部经理Copywriter广告文字撰稿人Deputy General Manager副总经理Economic Research Assistant经济助究助理Electrical Engineer电气工程师Engineering Technician工程技术员English Instructor/Teacher英语教师Export Sales Manager外销部经理Export Sales Staff外销部职员Financial Controller财务主任Financial Reporter财务报告人F.X. (Foreign Exchange)Clerk外汇部职员F.X. Settlement Clerk外汇部核算员Fund Manager财务经理General Auditor审计长General Manager/ President总经理General Manager Assistant总经理助理General Manager's Secretary总经理秘书Hardware Engineer (计算机)硬件工程师Import Liaison Staff进口联络员Import Manager进口部经理Insurance Actuary保险公司理赔员International Sales Staff国际销售员Interpreter口语翻译Legal Adviser法律顾问Line Supervisor生产线主管Maintenance Engineer维修工程师Management Consultant管理顾问Manager经理Manager for Public Relations公关部经理Manufacturing Engineer制造工程师Manufacturing Worker生产员工Market Analyst市场分析员Market Development Manager市场开发部经理Marketing Manager市场销售部经理Marketing Staff市场销售员Marketing Assistant销售助理Marketing Executive销售主管Marketing Representative销售代表Marketing Representative Manager市场调研部经理Mechanical Engineer机械工程师Mining Engineer采矿工程师Music Teacher音乐教师Naval Architect造船工程师Office Assistant办公室助理Office Clerk职员Operational Manager业务经理Package Designer包装设计师Passenger Reservation Staff乘客票位预订员Personnel Clerk人事部职员Personnel Manager人事部经理Plant/ Factory Manager厂长Postal Clerk邮政人员Private Secretary私人秘书Product Manager生产部经理Production Engineer产品工程师Professional Staff专业人员Programmer电脑程序设计师Project Staff (项目)策划人员Promotional Manager推售部经理Proof-reader校对员Purchasing Agent采购(进货)员Quality Control Engineer质量管理工程师Real Estate Staff房地产职员Recruitment Co-ordinator招聘协调人Regional Manger地区经理Research＆.Development Engineer研究开发工程师Restaurant Manager饭店经理Sales and Planning Staff销售计划员Sales Assistant销售助理Sales Clerk店员、售货员Sales Coordinator销售协调人Sales Engineer销售工程师Sales Executive销售主管Sales Manager销售部经理Salesperson销售员Seller Representative销售代表Sales Supervisor销售监管School Registrar学校注册主任Secretarial Assistant秘书助理Secretary秘书Securities Custody Clerk保安人员Security Officer安全人员Senior Accountant高级会计Senior Consultant/Adviser高级顾问Senior Employee高级雇员Senior Secretary高级秘书Service Manager服务部经理Simultaneous Interpreter同声传译员Software Engineer (计算机)软件工程师Supervisor监管员Systems Adviser系统顾问Systems Engineer系统工程师Systems Operator系统操作员Technical Editor技术编辑Technical Translator技术翻译Technical Worker技术工人Telecommunication Executive电讯(电信)员Telephonist / Operator电话接线员、话务员Tourist Guide导游Trade Finance Executive贸易财务主管Trainee Manager培训部经理Translation Checker翻译核对员Translator翻译员Trust Banking Executive银行高级职员Typist打字员Wordprocessor Operator文字处理操作员第二章HR相关英语一、HR相关英语（以模块为顺序）企业人员供给需求分析Human Resource Planning,HRP 人力资源计划strategic planning 战略规划long term trend 长期趋势requirement forecast 要求预测availability forecast 供给预测management inventory 管理人力储备downsizing 裁减Human Resource Information System,HRIS 人力资源信息系统组织机构Administrative Level 管理层次Administrative Line 直线式管理Delayering 扁平化division structure 事业部结构Line Authority 直线职权Line Manager 直线经理Line Structure 直线结构organization development,OD组织发展survey feedback 调查反馈quality circles 质量圈management by objective,MBO 目标管理Total Quality Management,TQM 全面质量管理team building 团队建设external environment 外部环境internal environment 内部环境Policy 政策corporate culture 企业文化Mission 目标Shareholders 股东informal organization 非正式组织multinational corporation,MNC 跨国公司managing diversity 管理多样性Core Competency 核心竞争力Core Value 核心价值观Core Worker 核心员工Core Workforce 核心工作团队Corporate Culture 企业文化Corporate Identity 企业识别Corporate Image 企业形象工作分析和胜任能力分析Posting 职位job analysis 工作分析job analysis schedule,JAS 工作分析计划表Management Position Description Questionnaire,M PDQ 职位分析问卷调查法Competency Model 胜任特征模型Competency 胜任特征Job Code 工作编号，职位编号Job Context 工作背景Job Description 职位描述，工作说明Job Design 工作设计Job Enlargement 工作扩大化Job Enrichment 工作丰富化Job Qualification and Restriction 工作任职条件和资格Job Redesign 工作再设计Job Rotation 工作轮换Job Satisfaction 工作满意度Job specifications 工作说明书Job Standard 工作标准Job Stress 工作压力Job Surrounding 工作环境Job Specialization 工作专业化Job description 工作描述Job structure 工作结构Recruitment and replacement招聘与配置Recruitment 招聘Age Composition 年龄结构Age Discrimination 年龄歧视Sexual Discrimination 性别歧视Resume Inventory 简历数据库Resume 简历Employment Application Form 应聘申请表Recruiter 招聘人员Employment Consultant 招聘顾问Cost Per Hire 单位招聘成本Recruitment Ditch 招聘渠道Recruitment Examination 招聘考试Recruitment Method 招聘方法Internal Recruitment 内部招聘Internal Job Posting 内部职位公开招聘External Employment 外部招聘External Labor Supply 外部劳力供应External Recruiting Sources 外部招聘来源External Recruitment Environment 外部招聘环境External labor market 外部劳动力市场Job Posting 公开招聘、工作公告Campus Recruiting 校园招聘E-Recruit 网络招聘Advertising 广告Employment Agency 职业介绍所Applicant-Initiated Recruitment 自荐式招聘Application Blank 申请表Application forms 工作申请表employee requisition 员工申请表Employment at will 自由就业Employment Objective 应聘职位Selection 选择Initial Interview 初试Interview Planning List 面试计划表Interview 面试Interview Content 面试内容selection rate 选择率resume 简历standardization 标准化validity 有效性objectivity 客观性norm 规范cutoff score 录用分数线aiming 准确度job knowledge tests 业务知识测试employment interview 求职面试unstructured interview 非结构化面试structured interview 结构化面试group interview 小组面试vocational interest tests 职业兴趣测试board interview会议型面试Situational Interview 情景面试Interview Method 访谈法Written Examination 笔试Employment 雇用offer letter 录用通知书Employment Offer/Enrollment 录用Employment 雇用Internship 实习人员调配与流动管理Promotion 晋升Promotion From Within ,PFW 内部提升Downward move 降级Demotion 降职Transfer 调动Dimission 离职Resignation 辞职Dismissal：解雇；开除Employee Turnover 员工流动Dimission Interview 离职面谈Exit Interview 离职面谈Dimission Rate 离职率Employee Turnover Rate 员工流动率Employment Separation Certificate 离职证明书pink slip 解雇通知dismissal reason 解雇理由severance pay 解雇费Termination at Will 随意解雇Termination解雇；终止Downsizing精简裁员release pay 遣散费Unemployment Compensation 失业津贴Unemployment Insurance 失业保险Unemployment Rate 失业率Unemployment 失业人力资源培训和开发Human Resource Development（HRD）人力资源开发Employee Training Method 员工培训方法Training 培训Development 开发Orientation 定位Coaching 训练Mentoring 辅导business games 经营管理策略case study 案例研究conference method 会议方法role playing 角色扮演job rotating 工作轮换on boarding training 入职培训On-the-job training (OJT) 在职培训Apprenticeship Training 学徒式培训Apprenticeship 学徒制Classroom Training 课堂培训Coach 教练Coaching 辅导教练Media 媒介职业计划与发展Career 职业career planning 职业计划career development 职业发展self-assessment 自我评价Career Anchors 职业锚/职业动机Career Counseling 职业咨询Career Curve 职业曲线Career Cycle 职业周期Career Development Method 职业发展方法Career Path Information 职业途径信息Career Path 职业途径Career planning and development：职业规划与职业发展Career Planning 职业规划career plateau 职业高原Career Stage 职业阶段Career Training 专业训练职业训练Career counseling 职业咨询Career curves (maturity curves 职业曲线（成熟曲线）Career management system 职业管理系统Career support 职业支持Career 职业人力资源绩效管理Performance Appraisal,PA 绩效评价group appraisal 小组评价rating scales method 业绩评定表critical incident method 关键事件法ranking method 排列法paired comparison 平行比较法forced distribution method 硬性分布法halo error 晕圈错误Leniency 宽松Strictness 严格360-degree feedback 360°反馈essay method 叙述法central tendency 集中趋势Appraisal Feedback 考评反馈Appraisal Interview 考评面谈Appraisal politics 评价政治学Appraisal Standardization 考评标准化Appraiser Training 考评者培训Assessment Center 评价中心Assessment 评价Colleague Appraisal 同事考评人力资源薪酬福利管理：（补偿、激励和收益）compensation Compensable Factor 报酬要素Compensation & Benefit 薪酬福利Compensation Committee 报酬委员会direct financial compensation 直接经济报酬indirect financial compensation 间接经济报酬no financial compensation 非经济报酬equity 公平external equity 外部公平internal equity 内部公平employee equity 员工公平team equity 小组公平pay leaders 工资水平领先者going rate 现行工资率pay followers 工资水平居后者labor market 劳动力市场job evaluation 工作评价ranking method 排列法classification method 分类法factor comparison method 因素比较法point method 评分法Hay Guide Chart-profile Method 海氏指示图表个人能力分析法job pricing 工作定价pay grade 工资等级wage curve 工资曲线pay range 工资幅度post/rank salary system 职位职级工资制度payroll 工资册salary 薪水（指付给一个人的固定劳动补偿）wage 工资（为劳动或服务所付的报酬，尤指按小时、天数、周或按工作量所付的薪酬）annual pension 年薪Annual/ year-end bonus 年终奖high temperature allowance 高温津贴windfall 外快premium 红利overtime pay 加班费Extra Work加班traveling allowance(for official trip 差旅费merit pay 绩效工资salary raise 加薪dock pay 扣薪before-tax salary 税前薪水take-home pay/after-tax salary 税后净薪salary deduction 罚薪Pay check：工资支票Pay stub：工资存根Pay period：工资周期Pay rate：工资标准Gross：总额Salary：薪水Wage：时薪Piece：计件工资（对完成的每件产品所支付的金额）Commissions：佣金。
人力资源管理(双语)课程HRM(8)(双语)
Factors Affecting the Wage Mix
Establishing Pay Rates
Step 1. The salary survey
A survey that seeks information on pay rates offered by a firm’s competitors.
Aimed at determining prevailing wage rates.
Formal written questionnaire surveys are the most comprehensive, but telephone surveys and newspaper ads are also sources of information.
Linking Compensation
Practices to Competitive
Advantage Improve
Cost
Effective
Efficiency
Compensation Practices
Achieve Legal
Compliance
Competitive Advantage
包括各种福利、保险等。
The Structure of Compensation
Non-financial Compensation(非经济 性薪酬)：Satisfaction that a person receives from the job itself or from the work environment. 指个人对工作或工作环境在心理上的或物 质环境上的满足感。
the same, more or less
人力资源管理07_Compensation
HUMAN RESOURCE MANAGEMENTCOMPENSATIONDr. Dan TrotterRev 07/09/08 I. IntroductionA.omissions1. skip from p297 to 302, up to “Wage and Hour Regulations”, Ivancevich, 9th ed.a.read “Wage and Hour Regulations” up to “Equal Pay Act of 1963” (p305)2. skip pp 305-308, down to “Compensation and Motivation”3. omit “Factor Comparison,”p3184.omit “Delayering and Broadbanding”, p.3215.omit p.340-344 in Chapter 116.omit “Feedback Pay,” p. 346pensation is one of most difficult and most important human resource functionsII. Effect of Employment Law on CompensationA.Fair Labor Standards Act (FLSA) of 19381. establishes a minimum wage for workersa.this is controversial among economistsi. many say that an artificial increase for the price of labor will be accompanied by a rise inunemploymentA/ so, those at lower level who have a job are helped1/ because their wages are higher than they otherwise would be2/ at the expense of entry-level workers trying to get low-paying worka/ who aren’t hired because employers can’t afford to hire them2. overtime paya.workers must be paid “time-and-a-half” for all hours worked over 40 hours per weeki.“time-and-a-half”A/ one and one-half times the worker’s normal hourly rateb.does not apply to workers who are exempt from the lawi.examplesA/ farm workersB/ salaried people1/ a flat rate is paid for a given time perioda/ for example, a weekly salary, or a monthly salaryii. those workers who must be paid overtime are called “nonexempt”3. child labor is prohibiteda.the prohibition is not absolutei. teenagers can work restricted hoursA/ and in certain non-hazardous jobsIII. Compensation and MotivationA. Pay and Motivation1. introductiona.there is not a simple connection between pay and motivationi. it is not true that an increase in pay will automatically increase motivationii. there are many, many other factors beside pay that determine motivation2. famous theories of motivationa.needs theoriesi. Maslow’s theory is the most famousA/ Maslow said needs have to be fulfilled in a hierarchy1/ in order for the employee to be motivated2/ basic needs must be satisfied firsta/ once these are satisfied, increasing compensation will NOT motivateb/ notice that at the top of the pyramid, compensation doesn’t motivate at alli/ but at the bottom, it motivates a lot3/ Maslow’s needs hierarchy (starting at the bottom and moving up)a/ physiological needsi/ examplesA) foodB) waterb/ safety needsi/ exampleA) no fear of plant machinery harming one as he worksc/ social needsi/ exampleA/ company parties and picnics make employee happyd/ esteem needsi/ exampleA/ worker gets recognized with awards for superior worke/ the need for self-actualizationi/ doing what one would do if he didn’t have to worry about getting paidb.social comparison theoriesi. states that employee is motivated by how FAIR the employee thinks the pay system isA/ the key factor is not IS the pay system fair1/ rather, does the employee PERCEIVE the system as being fairc.expectancy theoryi. motivation depends on expectation that effort will produce performanceA/ and further, that performance will produce rewardd.behavior modificationi. things emphasizedA/ rewardsB/ punishmentsii. some behavior modification experts believe that an ordinary person can be made a concert pianistsB.Pay and SatisfactionA/ Herzberg’s Two-Factor Theory1/ main pointa/ satisfaction does not motivatei/ but dissatisfication WILL demotivate2. rewards have two categoriesa.satisfiersi/ a/k/a “hygiene factors”ii/ examplesA/ payB/ working conditionsiii/ adequate pay will not motivateA/ but inadequate pay WILL demotivateb.motivatorsi/ often called “high-level m otivators”ii/ examplesA/ achievementB/ recognitionC/ responsibilityD/ advancementE/ the work itselfiii/ notice how some of these can be given to the worker for very little costA/ example1/ a name on a billboard proclaiming: “Employee of the Month”C.Pay and Productivity1. the link between pay and productivity is not cleara.just like the link between pay and motivation is not cleari.not that there is probably a link between motivation and productivityA/ more motivation, more productivityb.historical theoriesi.“hungry man theory”A/ wages should keep worker on the edge of starvation!!!1/ so worker would be motivated to work to stay alivea/ and, the more he worked, the more productive he wasii. “economic man theory” (Adam Smith, 1776)A/ wages should be as high as possible1/ the more the worker is paid, the more motivated he’ll bea/ and the more motivated, the more productive he’ll beb/ note how this contradicts Herzberg’s Two Factor theoryi/ more money won’t motivateA) will only stop dissatisfactionIV. Compensation DecisionsA. Three basic decisions1. The Pay-Level Decisiona.definitioni. pay is set relative to wokers working on SIMILAR jobs in OTHER organizationsb.three different pay-level strategies may be takeni. listedA/ high-pay strategy1/ advantagea/ the best workers are obtainedi/ low turnoverii/ high productivity (hopefully)2/ disadvantagea/ expensivei/ company may not able to compete in its marketsB/ low-pay strategy1/ used only when there’s no other optiona/ company doesn’t have the money to pay at least average wagesC/ comparable-pay strategyii. factors determining choice of strategyA/ tight/loose labor market1/ if there aren’t enou gh workers to hire, company will have to adopt a high-pay strategy B/ profit margins1/ firm can’t pay so much that it will lose moneyC/ how ethical or kind the manager is1/ the kinder, the higher the wages likely to beA/ of course, this could backfire if the company goes broke because paying too muchc.pay surveysed by companies to see what wages are like in OTHER companiesii. factors which may pay surveys effectiveA/ at least 30 percent of jobs are comparedB/ the jobs which most workers hold should be surveyedC/ similar jobs IN DIFFERENT INDUSTRIES should be used1/ because a potential worker might well be attracted to go work in a different industry a/ so, what other industries are paying is relevantiii. methodA/ most often used is mailed questionnaire1/ followed up w/ a phone call2/ cheapa/ but hard to get a lot of data from busy HRM personnel in the other company2. The Pay Structure Decisiona. definitioni.the relative pay for employees with DIFFERENT jobs within the SAME organizationb. job evaluationi.the relative worth of every job in the organization is determinedA/ involves much subjective judgment1/ so, objective measures (“factors”) are used to measure worth of the joba/ examples of job factorsi/ skills requiredii/ much responsibility?iii/ effort requirediv/ working conditionsv/ safe or dangerous work siteii. ask class to do a job evaluation for these jobs…A/ sewer cleanerB/ a person who cleans nuclear fuel rods out of a reactorC/ lawyeriii. three methods to do job evaluationA/ ranking1/ problem: no assurance that there are equal intervals between the ranksa/ examplei/ could be a huge difference between #1 and #2A) but small difference between ##2-10B) this means #1 will get only a little bit more pay than #2B/ classification1/ classes of jobs are createda/ a description of the requirements for each job is listed next to the classi/ cf. Exh 10-7, p3182/ advantagesa/ easy to constructb/ easy to understandc/ easy to communicate to employees3/ disadvantagea/ if not enough classifications, some jobs won’t fiti/ exampleA/ Exh 10-7, p. 318, Ivancevich, 9th ed1/ what if the job required “complex computer work, no managerialresponsibility, no team leadership?”C/ point system1/ how its createda/ see Exh 10-8, p319b/ each factor is given a range of pointsc/ each factor is weightedd/ each factor’s assigned points are multiplied by that factor’s weighte/ the points for all the factors are summedi/ the total points are used to rank other jobs which are scored the same way 2/ the most popular method to do job evaluation3/ advantages and disadvantagesa/ advantagesi/ easy to useii/ easy to understandiii/ easy to understand to employeesb/ disadvantagei/ takes much time to develop3. The Individual Pay Decision (Chapter 11, Ivancevich, 9th ed)a. fundamental questioni.should the company pay employees the same if they are doing the same job?A/ i.e., if several employees are in the same pay classification, should they be paid the same?B/ most companies, in fact, discriminate between employees at the same pay grade1/ what is this discrimination based on?a/ individual differencesi/ experienceii/ skillsiii/ performanceb/ seniority2/ ask: should a person with more seniority but less skills be paid more?V. Methods of PaymentA. total compensation consists of three elements1. Summarya. base payb. variable payc. indirect payi.also known as “benefits”ii.examplesA/ health insuranceB/ unemployment insuranceC/ retirement accountsiii.extremely importantA/ see Chapter 12, Ivancevich, 9th ed1/ we won’t cover this in class1. Base Paya. a flat rate is paid for a period of time workedi.flat ratesA/ all workers in the same category are paid the same amount1/ regardless of differences in skills and senioritya/ examplei/ all “Clerk II’s” are paid 8:00 per hourii.the period of time workedA/ determines two basic types of base pay1/ wagesa/ flat rate is paid per houri/ workes being paid wages are subject to overtime law (FLSA) 2/ salarya/ the period of time is something other than an houri/ for exampleA/ weekly salaryB/ monthly salaryb/ salaried workers are not subject to the overtime law2. Variable Paya. introductioni.variable pay is mainly used for incentivesA/ to get above-average performanceA companies are using more and moreA/ can’t compete in a global e conomy without higher performance1/ and variable pay generally gives higher performanceb. general descriptioni.the worker gives up a guaranteed level of incomeA/ in return for an income that might be higher1/ however, the level of income might also be lowera/ so, variable pay has more risk and more rewardc. three basic types of variable payi. individual incentivesA/ examples1/ merit paya/ base pay from previous period adjusted upwardsi/ based on performance appraisalsii/ using some kind of a reward formulaA) see Exh 11-2, p. 335, Ivancevich, 9th edb/ between 80 to 90 percent of all USA private firms usec/ effectiveness of merit payi/ little research has been doneA) so, no one knows how effective merit pay isd/ argument in favor of merit payi/ its linked directly to the appraisal systemA) which (supposedly) rewards the highest performers1) which should be highly motivatinge/ arguments against merit payi/ employees don’t see the connection between pay and performanceA) reasons why1) because appraisal systems are very flaweda) they don’t reward the high performers2) because the merit increases are often secretii/ competence and incompetence is not equally spread through the work group being evaluatedA) if everyone in the group is “outstanding”1) cf. Exh 11-2, p335a) everyone would get a 12-15% pay raisei) there’s no discrimination between good and poor performersA] so, there’s no incentive that merit pay is supposed to bring iii/ never been proven that merit pay increases performance2/ straight pieceworka/ descriptioni/ pay fluctuates based on units of production per time period b/ examplei/ one dollar per dressA) so, if the workers sews 25 dresses in one hour, she makes 25.00c/ advantagei/ worker sees direct link between performance and rewardA) some workers are highly motivated this wayd/ disadvantagesi/ its very hard to set the amount per itemA) if set too low1/ extremely demotivatingB) if set too high1/ extremely expensiveii/ it will not work if it takes a team of workers to make the productA) the lower performing workers will hold back the high-performerB) example1) workers on an assembly line: A-B-C-D-Ea) “C” can’t work fast to make more moneyi) he doesn’t have enough intermediate products from B3/ differential piece ratea/ a/k/a the “Taylor plan”b/ how it worksi/ two different piece rates are paidA) one for below average workers1) and a different rate for above average workersc/ purpose is to reward and motivate superior workers4/ standard hour plana/ the average amount of time to do a task is calculatedi/ using data from the industry the job is inii/ a standard level of pay is assigned for this timeA) this amount is paid to the worker1) no matter how long it takes the worker to do the jobb/ examplei/ standard hours for auto mechanic to fix brakes is two hoursA) auto mechanic’s labor is worth 50.00 per hourB) mechanic is paid 100.00 to replace the brakes1) even if he fixes the brakes in 1 ½ hoursc/ the incentive is to save timei/ instead of moneyA) the same amount of money is going to be made regardless of how muchtime is taken5/ production bonus systema/ pay consists of two partsi/ an hourly rateii/ a bonus payment if production exceeds a certain standard6/ commissionsa/ definition of “commission”i/ a percentage of salesb/ examplei/ real estate agentA) usually makes about 6 percent of the price of the housec/ requirements to make commissions worki/ the worker must work independentlyA) example1) if a professor were paid a certain amount per studenta) the professor has no control over how many students he hasii/ performance must be easily measured in order to calculate commissionA) example1) a clerk working at a “complaint desk”a) hard to measure her performanceiii/ commission must not motivate worker to do unacceptable thingsA) examples1) professor paid a percentage of the tuition that graduating students paya) professor has incentive to graduate everyonei) even those students who have failedii.group incentives (“team incentives”)A/ how it works1/ the individual incentives listed above are given to work-teamsa/ and NOT to the individuals on the work teami/ then, the team divides up the dollars earned by the teamB/ advantages1/ causes team to work together instead of against each othera/ examplei/ one team member wants to work very hard to make incentive payA/ because he’s poor, has financial needsB/ the other team members have plenty of money, want to relaxC/ the hard-working team member will be held back by the lazy members 1/ they won’t cooperate to allow the hard-worker to produce a lot ii/ analogyA/ if one crab tries to crawl out of a bucket of crabs1/ all the other crabs pull him back into the bucketiii. organization-wide incentivesA/ three main types1/ suggestion systemsa/ very popular method all over the worldb/ how they worki/ a formal system is set up to get employee suggestionsA) usually the suggestions are about ways to improve production1) eliminate waste, save time, etc.ii/ if the suggestion worksA) the employee who suggested the idea is rewarded1) moneya) often a percentage of the money saved for the organization2) recognitiona) name put on a bulletin board or a sign, etc.2/ gainsharinga/ what is shared with all the workers of the organizationi/ savings in costsA) different than profit-sharing plans1) those plans share profitsB) how savings in costs might be measured1) hours worked2) dollars spent on labor3) dollars spent on wasteb/ spot gainsharingi/ gainsharing is used on a particular problem that needs fixingA) and then is cancelled1) examplea) too much rework on a production line3/ profit-sharinga/ what is shared with all the workers of the organizationi/ profitsA) as opposed to savings in costsb/ methods of sharing profitsi/ cash paymentsii/ Employee Stock Option Plans (ESOPs)A) company stock is paid to the employee instead of cashB) these are extremely popularC) advantage1) employee has ownership in the companya) makes him more loyalb) gives him more incentive to work harderD) word of advice to employees who receive stock this way1) the worker-stockholder is very UNDIVERSIFIEDa) all his eggs are in the company basketi) if the company goes bankrupt, the stock is worth zero VI. People-Based PayA. examples1. skill-based paya. pay set based on what skills the employee has masteredi.if the worker’s job is expanded to require a new skill…A/ example1/ a new machine is installed on the assembly lineB/ the worker is paid a certain amount more for mastering the new skillb. extra pay for skills usually replaces annual raisesi.advantage to the employerA/ he spends the same amount1/ but he knows the value of his workforce is increasingc. usually used in high-volume situations where the work is routinei. because it’s easy to identify what skills are needed2. knowledge-based paya. extra pay given for knowledge the worker hasi.examplesA/ computer programmer learns a new programming language3. credential-based paya. extra pay given for earning a professional credentialb. examplei.legal secretary passes the bar examA/ she’s now paid as a lawyer, not as a secretary4. competency-based paya. extra pay is given for…i.skills, ANDii.knowledge, ANDiii.credentials, ANDiv.characteristics of the workerA/ examples1/ values2/ motives3/ personality traits4/ self-imageb. disadvantagei.very subjective to measure characteristics of the workerii.hard to tie characteristics of the worker to performanceA/ example1/ some nasty people might be good workersVII. Issues in Compensation AdministrationA Executive Pay1. controversiesa. lately executive pay has been extremely high compared to other workers in corporations (USA)i.this only true for the largest of USA corporationsb. severance packagesi.definitionA/ what is given to departing executives after they are fired, or retireii.problemA/ they are often so generous, it is the executives best interest to fail!1/ and move on to another corporation to get another severance packageB. Pay Secrecy or Openness1. the “secret system”a. the amount of pay is considered privileged informationi.only people who may knowA) the employeeB) the supervisorC) human resource departmentb. in extreme cases, employees told they ca n’t even discuss their pay with anyonec. advantagei.allows the employer to make different deals with employees working the same jobA) example1)school principle hiring housewives to teacha) some housewives have wealthy husbandsi) not concerned about payA] rather, want to be at the school were their child isB] so, school can pay them low1] and make the deal more attractive by giving free tuitiona] if free tuition not secret, other workers may feel angryi] those that don’t have children can’t get the same deal ii.disadvantageA) if the compensation system in unfair1)the inequities will become knowna) if the system is not secretC. Pay Security1. introductiona. this highly motivates many workersb. there is a price to pay by the worker to get pay securityi.pay is lowerA/ example1/ employee makes sure he’s not the highest paid person in the departmenta/ in a downturn, he won’t get laid offii.job might be less satisfyingA/ worker less willing to move around to find a more fulfilling job2. methods company use to provide pay securitya. guaranteed annual wagei.typically, how it worksA/ after the employee passes a probationary period1/ company guarantees him employment for a certain period at a certain wage ual ly, company has an “emergency clause”A/ if the company facing a financial emergency, it doesn’t have to honor its commitmentb. supplementary unemployment benefitsi.the company contributes to a fundA/ if the worker is laid off, the fund pays cash periodically to the worker1/ these payments supplement the government’s unemployment benefitsc. cost-of-living adjustments (COLAs)i.definitionA/ wage increases or decreases pegged to the rise or fall of the general price level 1/ i.e., when inflation increases, wages increase the same amountii.COLAs are not motivatingA/ employees have come to expect them1/ they are not supposed to be pay raisesa/ merely supposed to keep the worker even to his last salaryd.severance payi. a one-time paymentA/ distinguish supplementary unemployment benefits1/ paid periodicallyii.typical provisionA/ one week’s pay for each year of serviceD.Pay Compression1. definitiona.not enough discrimination between senior employees and new employeesi. or, between supervisors and subordinates2. how it happensa. long-time employees don’t get enough pay raisespany has to pay market rates to get new employeesA/ so new employees get paid a lot。
人力资源管理第8章
仅仅加薪、晋级(硬报酬）不一定能 有效激励员工，还应该根据下属的特点， 做好其他方面的工作。比如，汤姆的上 司应该花一定的时间了解下属，在了解 的基础上信任下属，给他舞台让他充分 展示自己（软报酬）。 比如：尊重、关爱、赞美、宽容下属 等。还有，提供适当的竞争环境、给下 属指出奋斗的目标、帮助下属规划出其 发展的蓝图、恰到好处地批评等等。
（4）经济性
提高企业的薪酬水准固然可以提高其竞争性和激励 性，但同时会是人力成本的上升，所以薪酬制度要受 经济性的制约。企业在对人力成本进行考察时，不仅 要看到薪酬水平的高低，而且要看到员工绩效水平的 高低。后者对于产品竞争力的影响，远大于成本因素， 所以应该在考虑前三个要求的前提下，根据企业财力 进行成本控制。
2.奖金。奖金分为两种类型：一种是常规半年奖、年底奖。 奖金发放依据公司经济效益和对员工个人绩效评估后 而定。二为非常规季节奖、随机奖。这两种奖根据上 级对员工的工作表现而定，每次获奖名额不超过员工 总额的10%，奖金一般相当于员工半个月到一个月的 工资水平。 3.其他福利。公司除支付按当地政府规定的社会保险以外， 另外还为员工购买人身意外保险和个人财产商业保险、 门诊医疗商业保险等，并且每年还在员工住房、教育、 培训疗养、旅游、工会活动等基金领域作出预算开支， 供员工福利消费。 4.股权认购和股权奖励。股权认购为每个员工认购公司股 票100股。而股权奖励只发给不超过5%的优秀员工， 具体数目不定。两种方式都不用员工自己掏腰包，而 是由公司名义上赠给员工，但不能出售，三年之后才 能出售归自己。
软报酬系统
工作本身
工作环境
企业形象
•工作有趣、愉快 •工作具有挑战性 •有成就感 •能发挥才华 •有发展的机会和空间 •有晋升和奖励的机会 •有相当的社会地位 •有荣耀的头衔
[英文版]人力资源管理概论-Compensating-Employees8
![[英文版]人力资源管理概论-Compensating-Employees8](https://img.taocdn.com/s3/m/23318682376baf1ffd4fadbd.png)
Equity and Its Impact on Pay Rates
✓ Internal Equity - Each employee should view his or her pay as equitable given other employees’ pay in the organization
Compensating Employees
Ch 7
1
When you finish studying this chapter, you should be able to:
✓ Explain each of the five basic steps in establishing pay rates ✓ Discuss four basic factors determining pay rates ✓ Compare and contrast piecework and team or group incentive
Fair Labor Standards Act - contains minimum wage, maximum hours, overtime pay, equal pay, record-keeping, and child labor provisions covering the majority of U.S. workers
5
Some Important Compensation Laws
✓ Title VII of the Civil Rights Act makes it an unlawful practice for an employer to discriminate against any individual
管理学-第八章-人力资源管理PPT课件
24
留住现有的人才和技术
▪ 为保证完成主要的战略计划，避免那些拥有关键、稀有 技术人员的流失是至关重要的。在组织中拥有这些关键、 稀有技术的人是少数，要确定哪些是关键的、稀有的， 可能是竞争者日思夜想的？组织中哪些人拥有这些技术？ 失去这些技术对组织有多大的损失？如何减少这些技术 损失？
失去这些技术对你有多大危害？要减少这些技术的流失，
管理地位 功能性部门，管理范围狭窄，多是行政 重要的职能部门，涉及全员、产权、创新、文化等各个
性事务
方面
管理模式
● 被动应对型的操作式管理，单纯 强调管理
● 主动开发型的策略式管理，使用与培养并重
管理技术 与手段
● 简单、僵化、技术含量低
● 专门方法与技术，技术含量高
管理者
● 无须特殊专长，谁都可以；单纯 ● 专业性、技术性要求较高；管理者是 HR 职业人
认为是人事部门的事，与其他部门无 员、信息技术人员或第一线管理人员；以知识为依托，
关；注重理论知识（重理论，轻实践）；更强调实践经验；人力资源管理是企业全体人员的责
人事部门是“成本中心”
任，人事部门是“利润中心”
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人力资源管理对企业发展的意义
▪ 人力资源管理是企业战略管理的重要组成部分 ▪ 科学化的人力资源管理是推动企业发展的基本
● 把人的因素放在第一位，以人为中心，强 调实行民主管理、参与管理，注意加强人力 资 由源 人投 本资 管。 理由
4.传统人事管理与现代人力资源管理
随着人们对人的研究不断发展和管理实践的不断深 入，现代人力资源管理与传统人事管理相比，发生 了根本性的变化。
▪ 课堂讲授 ▪ 远程教学 ▪ 研讨会 ▪ 模拟训练 ▪ 案例分析 ▪ 角色扮演 ▪ 学院、大学学历教育项目