接打电话礼仪及常用英语范例
电话礼仪用英语.doc
电话礼仪用英语在工作中，我们通常有机会与外国的友人通电话，那么我们商务上用英语通话有哪些需要注意的问题呢?下面我整理了有关英语的电话礼仪，希望对大家有所帮助吧!电话礼仪用英语【1】【情景再现】一位美国客户来到catherine的办公室洽谈业务，该客户非常友好，业务谈得很成功。
事毕，美国客户谢绝了catherine的午饭邀请，起身要走，catherine 站起身来，欲送他出办公室，客户摇摇手说：i will see myself out, please.【我的小喇叭】i will see myself out, please.请留步，不用送了。
see这个词我们都很熟悉，我们还学过它的一个习语see sb. off，意为“送别某人”;今天我们学的这个see sb. out意思是“送某人出门”。
这些习语的意思都是固定的，不能根据字面意思而误解为“看着某人出门”。
因此平时需要多积累，并付诸应用，这样才能将知识消化，为我所用。
【英语情景剧】jane: its very late. i have to go home now.简：现在很晚了，我得回家了。
shirley: ok, let me see you out.雪莉：好吧，那我送你出去。
jane: well, ill see myself out, thank you.简：哦，谢谢，请留步。
【情景再现】tom最近他经常陪一名美国同事参加商务会议，可他还和平常一样，随便穿一件休闲衣就赶去参加会议，完全没有一个职业经理人的样子。
一天，参加完会议，美国同事提议他去商场买套西装，而tom不以为然，这位同事就说：you know that chothes make the man.【我的小喇叭】clothes make the man. 人靠衣装。
我们经常说“人靠衣装，马靠鞍”，这句话的对应英文就是clothes make the man.值得注意的是这里的make的用法，它在此意为“有利于的发展，创造出，产生”，例如：practice makes a winning team.勤加训练必有助于球队获得胜利。
礼貌的电话礼仪英文作文
礼貌的电话礼仪英文作文英文：When it comes to telephone etiquette, being polite and respectful is essential. Here are some tips for practicing good telephone etiquette:1. Answering the phone: When answering the phone, always greet the caller with a friendly and professional tone. For example, "Good morning, thank you for calling ABC Company. This is John speaking. How may I assist you?"2. Speaking clearly: Speak clearly and slowly to ensure that the caller can understand you. Avoid using slang or jargon, and try to avoid using filler words such as "um" or "uh."3. Active listening: Listen carefully to the caller's needs and concerns. Repeat back important information to ensure you have understood correctly. For example, "So, ifI understand correctly, you are looking for information on our new product line?"4. Being patient: Be patient and understanding, especially if the caller is upset or frustrated. Stay calm and professional, and try to find a solution to their problem.5. Ending the call: End the call politely and professionally. Thank the caller for their time and offer any additional assistance if necessary. For example, "Thank you for calling ABC Company. Have a great day!"中文：在电话礼仪方面，保持礼貌和尊重是非常重要的。
打电话必备英语 电话英语学习
打电话必备英语电话英语学习1.接电话必备第一句：自报家门经典表达：Hello, ABC Company. This is XXX. How may I help you?您好，ABC公司，我是XXX。
有什么可以帮您吗？举一反三：Good morning. ABC Company. This is XXX speaking. May I help you?Thank you for calling. You’ve reached ABC Company. This is XXX。
2.接电话必备第二句：Ta不在，请稍等片刻。
经典表达：XXX is not available at the moment. Could you hold for a few minutes please?XXX现在无法接听您的电话，您能稍等片刻吗？举一反三：XXX is with a client now. Would you mind holding for a moment?XXX is currently unavailable. Can you please hold for a moment?We’re experiencing a high volume of calls. Would you please hold?3.接电话必备第三句：我为您转接。
经典表达：I’ll transfer your call to XXX。
我将为您转接到XXX。
举一反三：I’ll transfer you over to XXX’s line。
I’ll put you through。
I’ll put XXX on the phone。
I’ll get XXX for you。
I’ll connet you。
4.接电话必备第四句：稍后再打给您。
经典表达：Would you leave your name and number and I can call you back?您能留下您的姓名和电话吗？我稍后再打给您？举一反三：Do you have a number I can reach you back at?I’ll be glad to return your call if you will leave your name and number。
英语口语接打电话英语
英语口语接打电话英语英语口语接打电话英语引导语：在日常生活英语交流中少不了接打电话交流，以下是店铺为大家整理的.英语口语接打电话英语，欢迎阅读!一：让他给我回个电话A;Hello. Can I talk to David?你好。
能让David接电话吗?B;One second, please. ( a few seconds later, the receiver comes back and says) Hello?请稍等。
(片刻后，接电话者返回并说)喂?二：我需要一些冰水A;Hello. This is John’s Distribution. Can I help you?您好。
这里是约翰配送。
我能为您做什么?B;Yes. I need some ice water delivered.我需要一些冰水。
三：我的冰箱工作不太正常A;Hello. This is Hamilton’s Heating and cooling serv ice. Can I help you?您好。
这里是哈密尔顿冷暖设备修理服务。
我能帮您吗?B;Yes. My home freezer is not working properly.是的。
我的冰箱工作不太正常。
四：我的账单的有问题A;Hello. Can I help you?您好。
我能帮您什么?B;I need to talk with someone about my bill.是关于我的账单的问题。
五：吸尘器想退换或修理A;Hi, Customer Service Desk. What can I do for you today, sir?您好，客户服务柜台。
先生，我能为您做什么?B;Good morning. I bought this vacuum here a few months ago. It doesn’t work now. Can I return it or get it fixed?早上好，我在几个月前买了这个吸尘器，现在它坏了。
有关电话礼仪的英文文章（精选4篇）
有关电话礼仪的英文文章（精选4篇）有关电话礼仪的英文文章篇1Telephone mannersWhile today's phones are capable of countless special functions, remember that basic etiquette still applies. Being aware of who is with you and where you are when receiving a call is important, as well as having an awareness of your volume and tone of voice. If you don't want anyone to hear your conversation, chances are they don't want to hear it either!Cell phones are great—they keep us in touch with friends and family and can be life savers in an emergency. But they can also be annoying if not used thoughtfully. Remember, it doesn’t have to be on all the time and you don’t always have to answer it immediately. Learn to use your pho ne’s features like silent ring, vibrate and voicemail to handle the times when your phone would be bothering others if it rang and you answered it.1.Be in control of your phone, don't let it control you!2.Speak softly.3.Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity.4.Watch your language, especially when others can overhear you.5.Avoid talking about personal problems in a public place.6.If it must be on and it could bother others, use the silent ring mode and move away to talk.7.Don’t make calls in a library, theater, church, or from your table in a restaurant.8.Don’t text during class or a meeting at your job.9.Private info can be forwarded, so don’t text it.10.NEVER drive and use your phone at the same time.有关电话礼仪的英文文章篇2The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day. You'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you're speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.Right after you say "hello," be sure you've turned away from your computer towards the area of your office least likely to be distracting. No multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. Next, if the call isn't for you, but is for someone else in the department or company, don't say wrong number; don't say they did anything wrong at all.Instead, help them. Connect them to the person, or at least share relevant contact information.Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.The telephone is your friend, but if you don't use it correctly, it won't necessarily make you look friendly. Remember the tips above, and you'll connect successfully by building only positive impressions.有关电话礼仪的英文文章篇3说道电话礼仪，也许大家比较陌生，因为这个是电话出现后才开始慢慢跟着出现的一种礼仪方式，对于那些传统礼仪，如：去别人家做客要注意叫长辈、去别人家不随便翻别人的东西、不能嘲笑别人等等。
接打电话礼仪及常用英语范例
接打电话礼仪及常用英语范例接打电话礼仪接打电话是工作中重要的一部分，因此，我们一定要给予足够的重视（一）电话铃声一响，应尽快去接，最好不要响过五遍以后再接，起电话应先；询问时应注意在适当的时候，根据”部X×公司XX 您好，这里是“自报家门，没“、”打错了“、”他不在“对方的反应再委婉询问。
一定不能用很生硬的语气说：言。
电话用语应文明、礼貌，态度应热情、谦和、诚恳，等语”不知道“、”这人语调应平和、音量要适中。
这样，对方就会对你乃至你的公司留下好印象。
并且已为了表示你在专心聆听，把耳朵贴进话筒。
仔细倾听对方的讲话，)二(。
以显示你给对方的积极的反馈。
若电话中”是“道”对“经理解，你还要不时地称对方说的话很重要，重要的内容应简明扼要地记你最好准备好纸和笔放在旁边，地点、如时间、以检验是否理解得正确，对着听筒重复对方的话，同时，录下来，系事宜、需解决的问题等。
联应解释、若确需要自己来结束，应尽量让对方结束对话，电话交谈完毕时，)三(致歉。
通话完毕后，应等对方放下话筒后，再轻轻地放下电话，以示尊重。
打电话要尽量简洁顺当，语言文明礼貌。
)四(因为这时打一般的公务电话最好避开临近下班的时间，选择适当的时间。
)五(公务电话应尽量打到对方很可能得不到满意的答复。
对方往往急于下班，电话，办公室，若确有必要往对方家里打时，应注意避开吃饭或睡觉时间。
首先通报自己的姓名、身份。
必要时，应询问对方是否方便，在对方方便)六(的情况下再开始交谈。
更要注意声要珍惜每分钟交谈的效果。
时问观念要强，在电话上谈生意，)七(音的大小，以使对方听得清楚，这是很关键的。
如果要把对方的话做成备忘录，最好是一边重复对方的话，一边做记录，)八(最后把记录重复一遍，请对方确认。
当然，电话的用语要谦虚恭敬。
除非自己确实有完接到和自己业务不相关而又必须当场给予答复的电话，)九(整的资料．否则．决不可信口开河，妄做决定。
与其信口开河以抓住客人，不如据实回答以保公司的信誉。
英文接电话礼仪
英文接电话礼仪电话礼仪或许你懂一点，但是现在如果你和外国人打交道那你懂得英语的电话礼仪吗？下面是小编为大家整理的英文接电话礼仪，希望能够帮到大家哦!英文接电话礼仪基础会话1. leaving a Message (留话)学习重点：找某人听电话表示某人不在表示要留话留下自己的联络处询问如何拼对方的姓名会话1留下联络处A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.我姓邓，台湾的Robert邓。
请您们主任听电话。
B:Mr. Jones is not in right now. May I take a message?Jones 先生现在不在，您要不要留话?A：Yes. Could you ask him to call me at the Hilton Hotel，Room No. 579?好，请转告他打电话到希尔顿店，579号房来找我，好吗?B:Certainly， Mr. Deng. Hilton Hotel， Room 579?没问题，邓先生，希尔顿579号房吗?A：That’s right. Thank you.没错，谢谢您。
词语1.This is……我是……。
在电话中说明“我是谁”时，是用“This is……”，而不是“I am”。
2.I‘d like to……等于“I would like to……”——“我想……”。
“would like”为“want”的客气用法。
3.speak with …… 找……听电话;与……讲话4.in 在(家、办公室)中。
此处的“in”不是介系词，而是副词。
5.right now 现在。
“right”为副词，意思是“正是”，为强调的用法。
6.take a message (帮人)留话。
“take”是“记下;记录”，“message”是“口信;传话”。
7.No n. “No”是“number”的缩写，通常放在数目字的前面，表示“第……号”，如“No. 3”，即是“第三号”。
办公室英语：接电话的礼仪
办公室英语：接电话的礼仪导语：电话是办公室与外界工作往来的重要部分，作为办公室的一员，我们应该掌握接电话的礼仪。
以下是人才网小编为大家准备的办公室接电话礼貌的英语，欢迎参考借鉴。
1、ABC corporation。
May I help you?ABC 公司，我能帮你什么吗?这句话算是制式的讲法。
一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上"May I help you?" 跟 "How can I help you?" 都很常见就是了。
2、 And you are?你是?如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。
最客气的问法是, "Whom I am speaking with?" 或是 "Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?)如果人家这样问我, 我就可以答, "This is Benlin。
"像是 "And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子。
电话礼仪 外语篇
1．Hello，is，他说：想发财就去万通商联找优质微型电机供货商！s this 4474716？喂，是4474716号吗？2．I’d like to speak to Mr．Wang．我想和王先生讲话。
3．I’m sorry．Mr．Wang is out right now．对不起，王先生现在不在。
4．May I know when he’ll be back？您能告诉我他什么时候回来吗？5．This is his wife speaking．我是他的妻子。
6．Can I take a message for him？要我转告吗？7．May I have your name，please？请问您是谁？8．Is he available？他能接电话吗？9．I’ll just find out for you．我给您看看他在不在？10．Hello，are you still there？喂，您没挂断吧？11．Who is that speaking？请问您是谁？12．I’m so sorry that I made such an early phone call．对不起我这么早打电话。
13．Who do you wish to talk to？您要找谁呀？14．Is Sue James in？休?詹姆斯在吗？15．Hello！Is Sue there？喂！是休吗？16．Yes，speaking．是的，我就是。
Dialogue AA：Hello？B：Hello．is this 4474716？I’d like to speak to Mr．Wang，please？A：I’m sorry．Mr．Wang is out right now．B：May I know when he’ll be back？A：I don’t know，but he will certainly be back for lunch．This is his wife speaking．Can I take a messa ge for him？B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon．A：Very good．I’ll let him know as soon as he comes back．But，may I have your name，please？B：This is Lin Ming．Thank you．Bye．A：Good-bye．Dialogue BA：Good morning．B：Good morning．This is Li Gang here I’m calling from New York in America．A：How can I help you？B：I’m trying to get hold of Mr．Chen．Is he available？A：I’ll just find out for you，s ir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Wouldyou like me to put you through to Mr．Li？B：Yes，please．That’s very kind of you．A：You’re welcome．Dialogue C（A：Jane B：Mary C：Sue）A：Hello！B：Hello！ Good morning．Who is that speaking？A：It’s Jane．I’m so sorry that I made such an early phone call．B：It’s nothing．Who do you wish to talk to？A：Is Sue James in？B：Sue！Jane wants you on the phone．A：Hello！Is Sue there？C：Yes，speaking．A：Oh，sorry，I’m afraid I won’t attend the meeting this morning．Last night I had a sore throat an d I started getting bot．C：Do you have a temperature？Have you taken it？A：No，haven’t yet．C：Don’t worry about the meeting．You’d better go to see a doctor．I wish you will soo n be well．A：Thank you，Sue．Bye．B：Bye．Words and Expressionsavailable a．可得到的，可达到的airport n．机场，航空站New York n．纽约unfortunately ad．不幸地，遗憾地welcome a．受欢迎的attend vt．出席，参加sore a．痛的，疼痛发炎的throat n．咽喉，喉咙America n．美国see a doctor 看医生，就诊put through （电话用语）把……接通...。
接电话英语用语
第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻。
Just a moment, please.(2) 请别挂断。
我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.(3) 请等一下。
我找个人来听。
Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。
我找位会讲英语的人稍后回电话给你。
请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?第二部分、接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。
这里是GDT公司。
我能效劳吗？Good morning. This is Global Design Tech Co., Ltd.. May I help you?(2) 午安。
这里是大安商业银行。
我能为您效劳吗？Good afternoon. This is Global Design Tech Co., Ltd.. What can I do for you?(3) 先锋电子。
我是Ricky。
Global Design Tech Co., Ltd.. This is Ricky speaking.(6) 午安。
我是Ricky。
Good afternoon. Ricky speaking.(7) 我是杨文凯，请讲。
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接打电话礼仪及常用英语范例
接打电话礼仪
接打电话是工作中重要的一部分，因此，我们一定要给予足够的重视（一）电话铃声一响，应尽快去接，最好不要响过五遍以后再接，起电话应先自报家门，“您好，这里是X X公司×X部”；询问时应注意在适当的时候，根据对方的反应再委婉询问。
一定不能用很生硬的语气说：“他不在”、“打错了”、“没这人”、“不知道”等语言。
电话用语应文明、礼貌，态度应热情、谦和、诚恳，语调应平和、音量要适中。
这样，对方就会对你乃至你的公司留下好印象。
(二)仔细倾听对方的讲话，把耳朵贴进话筒。
为了表示你在专心聆听，并且已经理解，你还要不时地称“对”道“是”。
以显示你给对方的积极的反馈。
若电话中对方说的话很重要，你最好准备好纸和笔放在旁边，重要的内容应简明扼要地记录下来，同时，对着听筒重复对方的话，以检验是否理解得正确，如时间、地点、联系事宜、需解决的问题等。
(三)电话交谈完毕时，应尽量让对方结束对话，若确需要自己来结束，应解释、致歉。
通话完毕后，应等对方放下话筒后，再轻轻地放下电话，以示尊重。
(四)打电话要尽量简洁顺当，语言文明礼貌。
(五)选择适当的时间。
一般的公务电话最好避开临近下班的时间，因为这时打电话，对方往往急于下班，很可能得不到满意的答复。
公务电话应尽量打到对方办公室，若确有必要往对方家里打时，应注意避开吃饭或睡觉时间。
(六)首先通报自己的姓名、身份。
必要时，应询问对方是否方便，在对方方便的情况下再开始交谈。
(七)在电话上谈生意，时问观念要强，要珍惜每分钟交谈的效果。
更要注意声
音的大小，以使对方听得清楚，这是很关键的。
(八)如果要把对方的话做成备忘录，最好是一边重复对方的话，一边做记录，最后把记录重复一遍，请对方确认。
当然，电话的用语要谦虚恭敬。
(九)接到和自己业务不相关而又必须当场给予答复的电话，除非自己确实有完整的资料．否则．决不可信口开河，妄做决定。
与其信口开河以抓住客人，不如据实回答以保公司的信誉。
(十)不要在外面打电话做联络。
万一真的有必要，通电话时应该避免让对方听到背景声音，例如咖啡店的音乐。
另外，在没有联络到对方时，要采取主动再联络的方法，而不要请接电话者留话要对方打电话过来。
此外，作为公司的职员，在使用电话时务必注意以下几点禁忌：
1．不要在公司打私人电话；
2．少打长话。
常用英语范例
一，打电话接电话
1．Hello，this is peter speaking.
你好，我是peter。
2. I'd like to speak to Mr．Wang．
我想和王先生讲话。
3．I'm sorry．Mr．Wang is out right now．
对不起，王先生现在不在。
4．May I know when he'll be back？
您能告诉我他什么时候回来吗？
5．Can I take a message for him？
要我转告吗？
二，没找到人
6．Do you have any idea when he'll be back？
你知道他何时回来吗？
7．Can you ask him to call me when he comes back？他回来时请告诉他打电话给我好吗？
8．Is there anyone else who can help me？
有没有其他的人能帮我？
三，等候与回电
9．Please connect me with Mr．Lee．
请帮我接李先生。
10．Shall I tell him you called？
我告诉他您来过电话，好吗？
四，留言
11．I'm sorry，but he's on another line now．
对不起，他在接另一个电话。
12．Would you care to hold？
您要稍等一下吗？
五，转告消息
13．I'm so glad I've got hold of you at last．
我很高兴终于找到了你。
14．So he gave me your telephone number and let me give you acall．所以他给了我你的电话号码让我给你打个电话。
六，长途电话
15．Hello．Overseas operator．
你好！国际电话总机。
16．I'd like to make a collect call to Japan．
我要打对方付费的电话到日本。
七，打错电话
17．I beg you pardon？Miss who？
对不起，你说谁？
18．I'm sorry，but I don't know that name．
对不起，我不认识这个人。
19．Will you check the number again，please？请您再核对一下电话号码好吗？
八，分机、占线
20．How may I direct you call？
您要哪里？
21．I'm sorry the number's engaged．
对不起，这个电话有人在打。
九，电话故障
22．The connection was bad．
通话情况很糟。
23．There was a lot of echo and I couldn't hear well．回音太多，我听不清楚。
24．I've just been disconnected from a number．
我的电话被打断了。
25．Could you speak a little louder，please？
您能说大声点吗？
26．There's a bad connection．
电话连接不好。
十，结束电话
27．And I have to say“good-bye”．
我不得不说再见了。
28．Nice talking to you．
很高兴跟你通话。
29．I'll be looking forward to hearing from you．我期盼你的回音。