OperationalExcellenceOrganizationalAgility.ppt
佛吉亚卓越体系知识手册
佛吉亚卓越体系知识手册简介佛吉亚卓越体系是一种管理思想和管理工具，被广泛应用于企业管理和组织管理。
它的核心理念是通过卓越的领导和管理来实现企业卓越。
本手册将介绍佛吉亚卓越体系的相关知识和应用。
概念佛吉亚卓越体系是基于美国质量管理专家乔治·佛吉亚的管理思想和体系而发展起来的。
该体系的核心理念是不断改善和卓越，以满足顾客需求，提高组织绩效。
它包括7个方面的要素：•领导•战略规划•客户导向•流程管理•绩效评估•人员发展•持续改进这些要素构成了佛吉亚卓越体系的核心模型，也是实现组织卓越的关键要素。
应用佛吉亚卓越体系已被广泛应用于企业和组织的管理中，成为国际公认的管理标准。
它的应用可帮助组织实现以下效益：提高产品和服务质量通过以客户为导向的管理理念，佛吉亚卓越体系可协助组织不断改进，提高产品和服务质量，从而满足客户需求。
提高绩效和效率佛吉亚卓越体系强调流程管理和人员发展，帮助组织提高绩效和效率，提高员工工作效率和组织运作效能。
降低成本和风险通过持续改进和控制流程，佛吉亚卓越体系可有效降低组织成本和风险，提高组织竞争力。
实施要成功实施佛吉亚卓越体系，需要注意以下几点：领导力的重要性领导力是实施佛吉亚卓越体系的关键因素。
领导者需要发挥良好的领导力，引领组织不断改进、探索和创新。
基于数据的决策佛吉亚卓越体系注重数据分析和客户反馈，需要建立科学的数据收集体系和数据分析模型，为组织的决策提供科学依据。
组织文化的塑造佛吉亚卓越体系需要建立高效的团队和组织文化，需要培养员工对于卓越和改善的认知和价值观念，以推动组织不断改进。
结论佛吉亚卓越体系是一种管理思想和管理工具，被广泛应用于企业和组织的管理中。
通过卓越的领导和管理，佛吉亚卓越体系可帮助组织提高产品和服务质量，提高绩效和效率，降低成本和风险，成为卓越的组织。
organizational capabilities例子
4. 市场营销能力：组织具备市场分析、品牌推广和销售策略等能力，能够有效地吸引和保 留客户，并实现销售增长。
organizational capabilities例子ቤተ መጻሕፍቲ ባይዱ
5. 人才管理能力：组织能够招募、培养和留住高素质的员工，建立良好的团队合作和人力 资源管理体系。
6. 组织学习能力：组织具备学习和适应能力，能够快速响应市场变化和新的商业机会，不 断改进和发展。
organizational capabilities例子
组织能力（Organizational capabilities）是指组织内部所拥有的、能够支持其实现战略 目标和竞争优势的核心能力和资源。它们是组织在特定领域或业务中具备的独特能力，可以 帮助组织应对挑战、创造价值并取得成功。
以下是一些组织能力的例子：
1. 创新能力：组织具备创造性思维和创新方法，能够不断提出新的创意和创新解决方案， 推动产品和服务的改进和发展。
organizational capabilities例子
2. 技术能力：组织拥有先进的技术和专业知识，能够应对复杂的技术挑战并提供高质量的 技术解决方案。
3. 运营能力：组织具备高效的运营管理能力，能够有效地管理供应链、生产和物流等运营 活动，确保产品和服务的及时交付和高品质。
7. 客户关系管理能力：组织能够建立和维护良好的客户关系，提供个性化的客户体验，增 加客户忠诚度和满意度。
organizational capabilities例子
8. 制度和流程管理能力：组织拥有完善的制度和流程，能够有效地管理和控制各项业务 活动，并确保高效的运作和卓越的执行。
这些组织能力的例子展示了组织在不同方面的核心能力，它们相互作用并共同支持组织 的发展和成功。不同的组织可能会有不同的核心能力，这取决于其行业、战略定位和竞争 环境。
operational excellence award
operational excellence awardOperational excellence is the relentless pursuit of efficiency and effectiveness in business operations. It involves continuously striving for improvement in areas such as productivity, quality, customer satisfaction, and cost reduction. To recognize organizations that have achieved operational excellence, many industry associations and institutions present Operational Excellence Awards. These awards acknowledge organizations that have demonstrated exceptional performance and best practices in areas such as process optimization, supply chain management, and employee engagement.Operational excellence becomes a critical success factor for organizations in today's highly competitive and rapidly changing business environment. It enables organizations to streamline their operations, reduce waste, improve quality, and enhance customer satisfaction. Achieving operational excellence requires a holistic approach that encompasses multiple dimensions, including people, processes, technology, and culture.The following are some key considerations and reference content related to the Operational Excellence Award:1. Definition and Importance:- Define operational excellence and its significance in today's business landscape.- Explain how operational excellence can lead to competitive advantage and long-term success.- Discuss the impact of operational excellence on key performance indicators such as productivity, quality, cost reduction, andcustomer satisfaction.2. Best Practices:- Highlight examples of organizations that have achieved operational excellence in different industries.- Explore specific strategies and practices that these organizations have adopted to achieve exceptional operational performance.- Discuss common challenges faced during the journey to operational excellence and how organizations have overcome them.3. Process Optimization:- Explain the concept of process optimization and its role in achieving operational excellence.- Discuss various process improvement methodologies such as Lean Six Sigma, Kaizen, and Agile.- Provide examples of organizations that have successfully implemented process optimization strategies and achieved significant improvements in their operations.4. Supply Chain Management:- Describe the importance of effective supply chain management in operational excellence.- Discuss strategies for optimizing the supply chain, including demand forecasting, inventory management, and supplier collaboration.- Highlight examples of organizations that have implemented innovative supply chain practices and achieved operational excellence.5. Employee Engagement and Continuous Improvement:- Explain the role of employee engagement in achieving operational excellence.- Discuss strategies for fostering a culture of continuous improvement and employee empowerment.- Showcase organizations that have successfully engaged their employees in the pursuit of operational excellence and achieved outstanding results.6. Metrics and Measurement:- Discuss key performance indicators and metrics that organizations can use to measure operational excellence.- Explain the importance of data-driven decision-making and continuous monitoring of operational performance.- Provide examples of organizations that have effectively utilized metrics and measurement to drive operational excellence. Conclusion:- Summarize the key points discussed in the article.- Emphasize the importance of operational excellence and the value it brings to organizations.- Highlight the significance of the Operational Excellence Award in recognizing exemplary organizations and promoting best practices.。
营销专业术语中英文对照（2）
Ggames 比赛gap 差距gatekeepers 信息传递者general behavioral descriptors 一般行为变量General Electric (GE) 通用电气General Foods Corporation 通用食品general merchandise discount chains 大众商品折扣连锁店General Motors 通用汽车geodemographics 区域人口统计特征geographic adjustments 地理调整geographic distribution 地理分布geographical organization of sales force 按地区组织销售队伍Gillette 吉列剔须刀global adjustments 全球调整global elite consumer segment 全球精英消费品市场global expansion 全球扩张global marketing control 全球营销控制global markets 全球市场global niche strategy 全球机会战略global standardization strategy 全球标准化战略global teenage segment 全球青少年市场globalization 全球化global-market expansion 全球市场扩张goals 总目标going-rate/competitive parity pricing 竞争性平价定价法goods producers 产品制造商Goodyear 固特异轮胎government agencies 政府机构government buyers 政府采购者government market 政府市场government regulation 政府管制greenhouse effect 温室效应grey market 灰色市场gross domestic product (GDP) 国内生产总值gross margin 毛利gross national product (GNP) 国民生产总值gross profit 毛利gross rating points (GRPs) 总级别指数group/category product manager 类别产品经理growing markets 成长市场growth rate of market 市场增长率growth stage of product life cycle 产品生命周期的成长阶段growth-extension strategies 增长扩张战略growth-market strategies for market leaders 市场领导者的市场增长战略growth-market strategy 成长性市场战略growth-market targeting strategy 成长性市场定位战略guarantee/warranty 保证/担保guarantees 保证Gucci 古琦（世界著名时装品牌）HHaagen-Dazs 哈根达斯hard technology 硬技术Harvard Business Review 《哈佛商业评论》harvest 收获harvesting pricing 收获定价法harvesting strategy 收获战略health care 医疗保健health maintenance organizations (HMOs) （美国）卫生保健组织heavy buyer 大客户Heileman Brewing CompanyHeinz 亨氏食品helpfulness 有益性Henkel 汉高Hertz 赫兹（美国汽车租赁巨头）Hewlett-Packard 惠普公司hierarchy of strategy 战略的层次high margin/low-turnover retailers 高利润/低周转率的零售商high market share global strategy 高市场份额全球战略high-contact service system 高接触服务系统high-involvement product 高参与产品high-involvement purchase 高参与购买hight market share 高市场份额战略Hilton 希尔顿Holiday Inns 假日旅馆homogeneous market 同质市场Honda 本田household/family life cycle 家庭生命周期household 家庭hybrid technology 混合技术IIBM 国际商用机器idea generation 创意的产生/生成ideas for new products 新产品创意/构想idea-screening process 创意筛选过程identification of segments 识别细分市场Illinois Tool Works 伊利诺斯工具厂image pricing 形象定价imitative positioning 模仿定位imitative strategy 模仿战略impact evaluation 影响评估impersonal sources 非个人的信息来源implementation and control of marketing programs 营销计划的执行和控制implementation 实施improvements in or revisions of existing products 现有产品的改良或修正impulse buying 冲动购买impulse goods 冲动购买品incentives 激励income 收入increased penetration strategy 增加渗透战略indirect costing profitability analysis 间接成本盈利性分析individual brand 个别品牌individual value 个人价值industrial goods & services 工业产品和服务industrial goods channels 工业品分销渠道industry attractiveness 行业吸引力industry attractiveness-business position matrix 行业吸引力-业务地位矩阵industry dynamics 产业动态industry evaluation 产业评估industry evolution 产业演变inelastic 缺乏价格弹性influencers 影响者infocommunications industry 信息通信行业infomercials 商业信息广告information age 信息时代information search 信息搜集information technology 信息技术information 信息informative 告知性的ingredient 成份in-home personal interview 个人家庭访谈in-house use tests 内部使用测试innovation 创新innovativeness 创新性installation 设施in-store display 店内展示in-store positioning 店内布局in-store promotion 店内促销intangibles 无形integrated marketing communication plan (IMC) 整合营销传播计划integration of perception 感知整合integration 整合Intel 因特尔intensity of market position 市场地位的集中程度intensity 集中程度intensive distribution 密集型分销interactions across multiple target markets 多目标市场间的相互作用interactive media 交互式媒体interest rates 利率internal data sources 内部数据来源internal marketing 内部营销internal organizational structure 内部组织结构international advertising 国际广告international channels 国际分销渠道international division 国际分部international marketing 国际营销international organizational design 国际组织设计internationalization of services 服务的国际化introductory stage of product life cycle 产品生命周期的推出阶段inventory level 库存水平investor relations advertising 投资关系广告issue advertising 观点广告JJaquar 美洲豹Jell-O 吉露jobbers 批发商Johnson & Johnson 强生joint ventures 合资jury of executive opinion 行政管理人员群体意见法just noticeable difference (JND) 恰巧注意到的差异just-in-time (JIT) management system 准时制管理体系just-in-time purchasing arrangements 及时采购安排KKao 花王Keiritsu 凯莱通Kellogg 凯洛格公司Kentucky Fried Chicken (KFC) 肯德基key account management 主要客户管理key accounts 关键客户key benefits 核心利益key environmental issue identification 确定主要的环境问题key variables 关键变量key/house accounts 关键/机构客户Kmart 凯玛特Kodak 柯达Komatsu 小松公司Kraft 卡芙Llaboratory tests 实验室测试leapfrog strategy 蛙跳战略learning hierarchy 学习层级结构legal services 法律服务legislation 立法legitimate power 法定权level of compensation 酬金水平level of technical sophistication 技术的复杂程度Levi Strauss 李维·史特劳斯Levi's 列维斯（全球最大的牛仔服制造商）lexicographic model 词典编纂模型lifestyle 生活方式limited-service wholesalers 有限服务的批发商line extension 产品线扩展line filling 产品线填充line stretching 产品线延伸list price 订价Lloyd's of London 伦敦劳埃德保险公司localizaiton strategy 本地化战略location pricing 场所定价location 位置lodging 房屋出租logistical alliances 后勤联盟long-term memory 长期记忆lost customer 失去的顾客Louis Vuitton 路易·威登（法国著名时尚品牌）low-contact service system 低接触服务系统low-cost defender 低成本防御型low-cost position 低成本地位low-involvement hierarchy 低参与程度层级结构Lucent Technologies 朗讯科技Mmacro risks 宏观风险macroenvironment 宏观环境macrosegmentation 宏观细分mail-order retailers 邮购零售商maintaining market share 保持市场份额maintenance strategy 保持战略management overhead 管理费mandatory adaptation 强制性适应manufacturer brand 制造商/全国性品牌manufacturers' agents/representatives 生产商的代理商/销售代表manufacturers' export agents (MEA) 制造商出口代理manufacturers' sales offices/branches 生产商的销售办事处/分支机构manufacturing process 制造过程manufacturing 制造业market aggregation strategy 整体市场战略market attractiveness factors 市场吸引力因素market attractiveness 市场吸引力market attractiveness/business position matrix 市场吸引力/业务地位矩阵market circumstances 市场环境market demorgraphics 市场人口分布/统计特征market dimension 市场量度market entry strategies 市场进入战略market exclusion 市场排斥market expansion strategy 市场扩张战略market factors 市场因素market followers 市场跟随者market growth rate 市场增长率market hirarchy 市场等级market inclusion 市场纳入market leaders 市场领导者market measurement 市场测量market opportunity analysis 市场机会分析market oriented 以市场为导向的market position factors 市场地位因素market positioning analysis 市场定位分析market potential measurements 市场潜力测度market research 市场研究market segment 细分市场market segmentation 市场细分market share 市场份额market targeting 目标市场选择market 市场marketability 市场开拓能力market-entry strategies 市场进入战略marketing action plan 营销行动计划marketing audit 营销审计marketing channel 营销渠道marketing codes of conduct 营销行为规范marketing communication 营销沟通/传播marketing concept 营销观念marketing control 营销控制marketing decision support systems (MDSS) 营销决策支持系统marketing environment audit 营销环境审计marketing flows and functions 营销过程和职能marketing function area audit 营销功能领域的审计marketing implications of 对营销的影响marketing information system 营销信息系统marketing institutions 营销机构marketing management 营销管理marketing message 营销信息marketing mix 营销组合marketing policy 营销策略marketing productivity area audit 营销生产力领域的审计marketing program components 营销计划内容marketing program 营销计划/方案marketing relationship 营销关系marketing research 营销研究marketing strategy 营销战略market-management organizational structure 市场管理组织结构mark-up price 产品/溢价价格Marlboro 万宝路Marriott Hotel 万豪酒店mass-market penetration strategy 大规模市场渗透战略mass-market strategy 大市场战略matrix organizational structure 矩阵组织结构Matsushita 日本松下电子mature conformists 成熟的随大流者mature markets 成熟市场mature stage of product life cycle 产品生命周期的成熟阶段McDonald's 麦当劳McDonnell Douglas 麦道公司MCI电讯公司（前世界通信公司）MDSS (Marketing-Decision Support System) 市场决策支持系统measurability 可测度性measure or index 测量指标measurement criteria 计量标准media audiences 媒体受众medical and health services 医疗卫生服务Medico Containment Servicesmemory of consumers 消费者记忆Mercedes-Benz 梅赛德斯-奔驰Mercer Management Consulting 美国美智管理顾问公司merchandising 推销merchant middlemen 国内贸易中间商merchant wholesalers 商业批发商message structure 信息结构Michael Porter 迈克尔-波特micro risks 微观风险microsegmentatioin 微观细分Miller Tyding ACT, USA 米勒·泰丁法案minging 矿业Minnesota Mining and Manufacturing Company (3M) 明尼苏达矿业和制造公司Minolta 美能达miscellaneous sources 多方面来源mission 宗旨missionary selling 推销式销售Mitsubishi Heavy Industries 三菱重工modified rebuy 调整再购monosegment positioning 单一细分市场定位Monsanto 孟山都农业生物技术公司moral appeals 伦理/道德诉求morals 道德Motorola 摩托罗拉multichannel distribution 多渠道分销multidimensional scaling 多维等级法multilevel selling 多级销售multinational coporations (MNCs) 跨国公司multiple test markets 多测试市场multiple-brand strategy 多品牌战略multiple-factor index 多因素指数法multisegment positioning 多重细分市场定位mutual trust 相互信任NNabisco Biscuit 纳贝斯克饼干公司national account management 全国性客户管理national market 国内市场National Semiconductor 美国国家半导体公司natural products 天然产品NEC 日本电子Nescafé雀巢咖啡Nestlé雀巢net sales 净销售额network computer (NC) 网络计算机new business selling 新业务销售new buy 购入新产品new entrants 新进入者new markets 新市场new materials 新材料New Prod screening model 新普罗德筛选模型new product lines 新产品线new products 新产品new-product development 新产品开发new-product ideas 新产品创意Newsweek 《新闻周刊》new-task buying 全新采购new-to-the-world products 世界性新产品niche penetration strategy 壁龛/机会市场渗透战略niche-market strategy 壁龛市场战略Nike 耐克Nissan 尼桑no-brand brand name 无品牌的品牌名称no-frills product 无虚饰产品noise in communication system 传播系统中的噪音non-financial rewards 非物质性奖励措施non-probability sampling 非概率抽样non-profit organization 非盈利组织non-store retailing 无店铺零售业number of stockouts 迟滞数目Oobject-and-task method of promotion budgeting 目标-任务促销预算法objectives and strategy area audit 目标与战略领域的审计objectives 具体目标observation 观察法occupancy costs 房屋占用成本occupation/position 职业/职位odd pricing 奇/余数定价法OEM (original equipment manufacturer) 原始设备制造商oeverall quality 总体质量off-invoice discounts 发票之外的折扣offsets 抵消交易Omega 欧米加on-air testing 广播测试OPEC (Organization of Petroleum Exporting Countries) 欧佩克（石油输出国组织）opening relationships 建立关系operating supplies 生产供应品operational excellence 运作管理水平opinion leaders 意见领导者opportunity cost 机会成本opportunity identification 机会识别opportunity/threat matrix 机会/威胁矩阵order cycle time 订货周期order processing 订单处理organisational level 组织层次organizaitonal requirement planning 组织需求计划organization area audit 组织领域的审计organization buying center 组织采购中心organizational customer 组织顾客organizational direct selling 组织直销organizational markets 组织市场organizational purchasing 组织采购organzational structure 组织结构outdoor enthusiasts 户外运动爱好者out-of-home media 户外广告媒体overall cost leadership 全面成本领先overheads 日常开支overseas direct investment 海外直接投资ownership of new product 新产品所有权PPacific Electric 太平洋电气packaging 包装panel of experts 专家小组parentage 渊源parties involved 交换中的各方payment terms 支付条款pay-off control 支出控制penetration pricing 渗透定价Pepsi-Cola 百事可乐perceived customer value 顾客感知价值perceived quality 感知到的质量perceived value 感知到的价值percentage of sales promotion budgeting method 销售额百分比促销预算法perceptions of consumers 消费者感知/理解perceptual (product) pisitioning 感知（产品）定位perceptual map 感知图perceptual organization 感知组织perceptual vigilance 感性的警惕performance dimension 业绩标准performance evaluation 业绩评估performance measures 表现/业绩测度performance objective 绩效目标performance standards 绩效标准performance 功能perishability 非持久性personal selling 人员推销personal sources 个人的信息来源personnel development 人力资源开发persuasive 说服性的pharmaceuticals industry 医药行业physical (product) positioning 物理（产品）定位physical descriptors 物理变量physical distribution 实物分销Pillsbury 皮尔斯博瑞pioneers 先入者Pizza Hut 必胜客place utility 地点效用planning and control system area audit 计划与控制系统领域的审计point of sale information 销售点信息point-of-purhcase (POP) promotion 采购点促销point-of-sales (POS) data 销售点数据pontificator 保守派popularity 通用性population trends 人口趋势portfolio models for resource allocation 资源配置的资产组合模式position intensity 地位集中程度positioning 定位possession utility 拥有效用post-purchase dissonance 购买后的不协调post-purchase evaluation 购买后评估post-purchase/after-sale service 售后服务potential advantages 潜在优势potential customer 潜在顾客potential market 潜在市场potential target market 潜在目标市场power in distribution 分销权力power of buyers 购买者能力power of suppliers 供应商能力predatory pricing 掠夺性定价法pre-empting scarce resources 先占稀缺资源preferential treatment 特惠待遇premiums 额外奖励present competitors 现有的竞争者presenting sales message 提供销售信息pre-test market research 测试前市场研究price discrimination 价格歧视price elasticity of demand 需求的价格弹性price fixing 价格设定price leaders 价格领导者price lining 价格排列定价法price promotion 价格促销price quotation 报价price sensitivity 价格敏感度price structure 价格结构price 价格price/earnings ration 价格/收益比price-off promotions 降价促销price-setting process 定价过程pricing adjustments 定价调整pricing policies 价格策略pricing 定价primary demand 基本需求primary sources 第一类/主要数据print media 印刷媒体private/for-profit organization 私营/盈利性组织PRIZM (Potential Rating Index for Zip Markets) 按邮政区划为基础的潜力等级指数proactive new-product development strategy 进取型新产品开发战略probability sampling 概率抽样problem formulation 界定问题problem identificatioin 确定问题process management 过程管理Procter & Gamble (P&G) 宝洁公司product line 产品线product availability 产品的可获得性product category 产品类别product class 产品类别product decisions 产品决策product design 产品设计product development 产品开发product dimension or attributes 产品维度/属性product evolution 产品演变product features 产品特征product intent share 产品倾向份额product leadership 产品领导能力product life cycle (PLC) 产品生命周期product life cycle curve 产品生命周期曲线product line 产品线product manager audit 产品经理审计product offering 供应品product organizaiton of salesforce 按产品组织销售队伍product policies 产品策略product positioning 产品定位product quality 产品质量product scope 产品范围product space 产品位置product specifications 产品规格product systems 产品体系product type 产品类型product usage 产品用途product 产品product(ion)-oriented organization 产品/生产导向型组织production 生产product-line pricing adjustments 产品线定价调整product-management organizational structure 产品管理组织结构product-market entry control 产品－市场进入控制product-related behavioral descriptors 与产品相关的行为变量product's market characteristics 产品的市场特征product-use testing 产品使用测试pro-environment 环保profit impact of market strategy (PIMS) 市场战略的利润影响profitability analysis 盈利性分析profitability 盈利性/盈利能力profitable survivor strategy 有利可图的生存者战略project-company resource compatibility 项目与公司资源的协调性projected profit-and-loss statement 预计损益表projective tests 投影测试promotion decisions 促销决策promotion mix 促销组合promotion policies 促销策略promotion 促销promotional allowance 促销折让promotional effort 促销努力promotional pricing 促销定价promptness 及时性propector strategy 探索型战略prospecting for customers 寻找顾客psychographics 心理统计特征psychological cost 心理成本psychological pricing 心理定价法public organization 公共组织public relations 公共关系public utilities 公共设施publicity 公共宣传pull strategy for control of distribution channels 分销渠道控制的拉式战略pupil dilation 瞳孔扩张purchase predisposition 购买倾向purchasing agent 采购代理purchasing contract 采购合同purchasing manager/agent 采购经理／代理purchasing power perity (PPP) 购买力平价指数push money/spiffs 佣金push stragtegy for control of distribution channels 分销渠道控制的推式战略Qqualifying prospects 审查潜在顾客资格quality dimensions 质量维度quality 质量quantity discount 数量折扣question marks 问题类questioning 询问法quotas 定额RR & D expenditure 研究开发战略race and ethnic origin 种族和民族rack jobbers 供应超级市场的批发商radio 无线电广播rank ordering 排序rate of adoption 采购率rate-of-return/target return pricing 回报率/目标回报定价法rational appeals 理性诉求rationale 基本原理raw materials 原材料reactive and proactive responses 反应及前摄策略reactive new-product development strategyreactor strategy 反应型战略real estate 房地产rebates 回扣recall tests 记忆测试receiver 接收者reciprocity 利益互惠recognition of problem/need 发现问题/需求recognition tests 认知测试recreation 娱乐业recruitment and selection 招聘与选拔recycling of packaging 包装回收（利用）Reebok 锐步reference group 参照群体referent power 参照权refocus 巩固refunds 退款refusal to deal 拒绝经营regression analysis 回归分析法regulation 管制related/concentric diversification 相关/同心多元化relational VMSs 相关式垂直营销系统relative attractiveness of declining markets 衰退市场的相对吸引力relative market potential 相对市场潜力relative market share 相对市场份额reliability 可靠性repeat purchase behavior 重复购买行为repetition 重复repositionings 重新定位产品requirements planning 需求计划reseller 中间商resident buyers 常驻采购员resource allocation/deployment 资源配置response strategies 反应策略response to communication 传播响应responsive strategy 反应型新产品开发战略responsiveness 响应性retail coverage strategy 零售范围战略Retail Index 零售指数retail outlets 零售店retail sales 零售额retailer co-operatives 零售商合作社retailer 零售商retailing trends 零售趋势Return on Equity (ROE) 权益回报率Return on Investment (ROI) 投资回报率Return on Net Assets (RONA) 净资产回报率reverse engineering 反向工程reward systems 奖励系统rivalry determinants 竞争决定因素rivalry 竞争对手Robert Miles 罗伯特·迈尔斯Rockwell 洛克威尔Rolex 劳力士Rolls-Royce 劳斯莱斯roster 名册Rover 罗佛公司Ssalary 薪金sales agents 销售代理商sales analysis by customer 顾客销售分析sales analysis by order size 订货规模的销售分析sales analysis by product 产品销售分析sales analysis by territory 区域销售分析sales analysis 销售分析sales forcasting 销售预测sales force estimates 销售人员估计sales force size 销售队伍规模sales force 销售队伍sales forecasting 销售预测sales management 销售管理sales organization 销售组织sales performance 销售表现/业绩sales personnel incentives 销售人员激励sales personnel 销售人员sales planning 销售计划sales potential 销售潜力sales promotion 销售促进/促销sales territory 销售地区sales trends 销售趋势sales 销售额sales/price reduction 销售/价格下降sample design 样本设计sample size 样本大小sampling 抽样sampling 提供样品scale efficiency 规模效率scaled measures 比例测度scoring models 评判模型screening of ideas 创意筛选sealed bidding 招标Sears 西尔斯secondary sources 第二类/次要数据second-but-better new-product development strategy 后者居上型新产品开发战略security 证券业segmentation and targeting 细分与目标选择segmentation criteria 细分标准segmentation descriptors 市场细分变量segmentation 市场细分Seiko 日本精工株式会社（全球著名的打印机生产商）selective demand 选择性需求selective distribution 选择分销selective exposure 选择性接触selective perception 选择性感知/理解selective retention 选择性保留self-employed person 独立经营的个人self-managing teams 自我管理团队self-oriented 自我导向型selling groups 销售团队selling proposition 销售计划/提议selling 推销/销售service guarantees 服务保证service industry 服务产业service organization 服务组织service quality 服务质量service 服务serviceability 服务能力serviceability 适用性services channels 服务渠道servicing products 服务产品servicing the account 客户服务setting quotas 确定定额shake-out stage 动荡阶段shared programs/facilities 分享计划/设备share-growth strategies for followers 追随者的市场份额增长战略shareholder value 股东价值share-maintenance 份额保持Sherman Act, USA 美国谢尔曼法案shopping goods 消费品short-term memory 短期记忆signal vehicle/carrier 信号载体simulated test marketing 模拟市场测试single-factor index 单因素指数法single-line mass-merchandiser stores 单一类型产品专营连锁店SKF 瑞典轴承公司skimming and early withdrawal 撇脂与尽早撤离战略skimming pricing 撇脂定价法sleepwalker/contented underachievers 梦游者/很容易满足的人slotting allowance 安置津贴social acceptability 社会可接受性social class 社会阶层social objectives 社会目标sociocultural environment 社会文化环境soft goods 非耐用品soft technology 软技术sole ownership entry strategy 独享所有权的进入战略Sony 索尼source credibility 信息来源的可信度source 广告信息来源sources of data 数据来源sources of new-product ideas 新产品创意来源speciality goods 特殊品speciality retailers 专营零售商speciality stores 专营商店specialization 专门化spokesperson 代言人Sprint 斯普林特Standard Industrial Classification (SIC) 标准工业分类代码standardization strategy 标准化战略standby positioning 备用定位staple goods 日常用品Starbucks 星巴克stars 明星类statement of job qualifications 工作要求说明stock levels 库存水平stockless purchase arrangement 无存货采购计划store brands 零售商品牌straight commission compensation plan 纯佣金制薪酬方案straight rebuy 直接再购straight salary compensation plan 纯薪金制薪酬方案strategic alliances 战略联盟strategic business unit (SBU) 战略经营/业务单位strategic control 战略控制strategic fit 战略协调性strategic group 战略组strategic inertia 战略惯性strategic intent/objective 战略目标strategic marketing program 战略营销计划strategic pricing objectives 战略定价目标strategic withdrawal 战略撤退strategy constraints 战略影响因素strategy formulation and implementation 战略制定和实施strategy implementation 战略实施strategy reassessment 战略重估subculture 亚文化subfactor 次级因素substitute goods 替代品substitution threat 替代产品的威胁success rates 成功率Sumitomo住友商事Sun Microsystems 太阳微系统supermarkets 超级市场supplementary media 辅助性广告媒体suppliers' bargaining power 供应商的讨价还价能力surrogate products 替代产品survey 调查survival pricing 生存定价法sustainable competitive advantage 可持续的竞争优势sweepstakes 彩票抽奖switching cost 转换成本symbols 符号synergy 协同作用Ttabulation 制表Taco Bell 塔可钟tangibility 有形性Tantem Computerstarget audience 目标受众target level of product quality 产品质量标准target or hurdle level 目标或难度水平target return price 目标回报价格targeting strategy 目标市场选择战略targeting 目标市场选择taste 口味/喜好team selling 团队销售technical selling 技术销售telecommunications industry 电讯产业telemarketing 电话销售television audience measurement 电视观众测量television home shopping 电视家庭购物territorial restrictions 地区限制territories 区域territory design and deployment 区域设计及部署territory inventory 地区存货test marketing 市场测试testing new product 测试新产品the American Association for Public Opinion Research 美国公共意见研究协会the Council of American Survey Research Organization 美国调查研究组织委员会the Fishbein Model 菲什宾模型the Marketing Research Association 营销研究协会theatre tests 现场测试threat of new entrants 新进入者的威胁three order-hierarchy models 三阶段层级结构模型Tide 汰渍Tiffany 达芙妮Time 《时代周刊》time frame 时间框架/要求time pricing 时间定价time utility 时间效用Timex 天美时title 所有权Toshiba 东芝total cost 总成本total quality managemnt (TQM) 全面质量管理tough customer 苛刻的顾客Toyota Motor Corporation 丰田Toys 'R' Us 美国著名玩具零售商tracking and monitoring 跟踪与监控trade mark 商标trade promotion 贸易促销trade selling 贸易销售trade/functional discounts 贸易/职能折扣trade-in allowance 以旧换新折让trading companies 贸易公司traditional stores 传统商店training 培训transactiional efficiency 交易效率transaction cost analysis (TCA) 交易成本分析transportation 运输trends 趋势turnkey construction contract 监督建筑契约turnover 人员流动two-sided presentations 双向信息陈述tying contracts 附带条件的合同Tylenol 泰诺types of adverstising 广告种类types of brand 品牌种类types of costs 成本种类Uultimate customers/end users 最终顾客/用户underlying dimension 基本组成要素uniform delivered pricing 统一运费定价法Unilever 联合利华Union Pacific Railroad 联合太平洋铁路unit cost 单位成本unit sales 单位产品销售额unitary price elasticity 单位需求价格弹性Universal Product Code (UPC) 统一商品编码universe （样本）总体unrelated/conglomerate diversification 复合多元化unsought goods 非渴求产品UPS 联合包裹服务US Patent Office of the Department of Commerce 美国商务部专利局USA Today 《今日美国》usage 用途use tests 使用测试users 使用者utility/price relationship 效用/价格关系VVALS2 价值与生活方式体系2value 价值value-based planning 价值基础计划variability 变化性variable costs 可变成本variable incentive 可变激励措施variance decomposition analysis 偏差分解分析VCR (video cassette recorder) 录像机vending sales 自动售货业vending-machine operators 自动售货机经营商vendor analysis 供应商分析vertical integration 垂直/纵向一体化vertical marketing systems (VMS) 垂直营销系统vision 愿景Volvo 沃尔沃WWall Street Journal 《华尔街日报》Wal-Mart 沃尔玛Walt Disney 迪斯尼want 欲求warranty 质量保证weight 加权Wella 维拉Wendy's 温迪Whirlpool 惠而浦wholesale clubs 批发俱乐部wholesaler-sponsored voluntary chains 批发商发起的自愿连锁wholesaling trends 批发趋势win-back program 赢回（顾客）方案working capital investment 周转资金投入workload approach 计算工作量方法World Wide Web (WWW) 万维网XXerox 施乐YYamaha 雅马哈young urban trend setters 年轻的城市潮流领导者Zzero defect 零缺陷zone pricing 分区定价法。
【读书笔记】《领导梯队》
时间管理 花大量时间和事业部班子人员沟通 工作理念 开放和善于学习的思维、关注他人的成功、重视选育事业部班子成员 领导技能 善于平衡短期与长期利益、实现可持续发展、设定公司发展方向、培训公司的软实力、激
发全体员工的潜能、确保执行到位、管理全球化背景下的公司
领导梯队
全面打造领导力驱动型公司
拉姆·查兰 (Ram Charan) 斯蒂芬·德罗特 (Stephen Drotter) 詹姆斯·诺埃尔 (James Noel)
关于作者
拉姆·查兰(Ram Charan) 排名世界第一的管理咨询大师 他没有自己的网站 没有自我宣传的包装 他的业务和声望都来自口碑 了解他的同行这样评价他： "他是印度的传奇人物，做顾问就是他的一生。"
大部分公司领导力问题的根源
公司过于注重管 理岗位的财务考
核指标
财务指标
领导技能 时间管理能力
工作理念
管理者从不关心下属的工 作理念是什么以及这些理 念与他的工作是否匹配
领导力发展的六个阶段
5 事业部总经理
（管理事业部）
6 集团高管
（管理业务群组）
7 业务战略规划、管理不同职能部门、熟练地与各方面的人共同工作、敏锐地意识到部
门利益点、有效沟通、兼顾长远目标与近期目标的平衡、对支持性部门的欣赏和支持
时间管理 花更多地时间分析、思考和沟通 工作理念 从赢利的角度考虑问题、从长远的角度考虑问题 领导技能 评估财务预算和人员配置的战略规划、教练辅导事业部（副）总经理、评估业务的投资组
领导技能 工作计划、知人善任、分配工作、激励员工、教练辅导/绩效评估
时间管理 从自己做事转变为带队伍做事；把越来越多的时间用于管理
美国卓越绩效评价准则中英文对照版
评论:0 条查看:86 次jackiefeng发表于 2008-12-23 10:131 Leadership (120 pts.)1 领导（120分）The Leadership Category examines HOW your organizations SENIOR LEADERS guide and sustain your organization. Also examined are your organizations GOVERNANCE and HOW your organization addresses its ethical, legal, and community responsibilities.领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展。
也检查组织的治理以及组织如何确立它的道德的、法律的和社会的责任。
Leadership: How do your senior leaders lead(70pts.) Process高层领导：高层领导者是如何领导的（70分）过程Describe HOW SENIOR LEADERS guide and sustain your organization. Describe HOW SENIOR LEADERS communicate with your WORKFORCE and encourage HIGH PERFORMANCE.说明高层领导者如何引领组织并保持组织可持续发展。
说明高层领导者如何与员工沟通并鼓励高绩效。
Within your response, include answers to the following questions:在报告中，要答复以下问题：a. VISION and VALUESa. 愿景和价值观(1) HOW do SENIOR LEADERS set organizational VISION and VALUES HOW do SENIOR LEADERS DEPLOY your organization VISION and VALUES through your LEADERSHIP SYSTEM, to the WORKFORCE, to KEY suppliers and PARTNERS, and to CUSTOMERS and other STAKEHOLDERS, as appropriate HOW do SENIOR LEADERS personal actions reflect a commitment to the organizations VALUES(1)高层领导者如何确立组织的愿景和价值观高层领导者如何通过组织的领导系统将组织的愿景和价值观展开到全体员工、关键供应商和合作伙伴、顾客和其它利益相关者（适用时回答）他们的个人行为如何反映出其对组织价值观的承诺(2) HOW do SENIOR LEADERS personally promote an organizational environment that fosters, requires, and results in legal and ETHICAL BEHAVIOR(2)高层领导者如何身体力行地推动一种培育、要求和实现守法行为和道德行为的环境(3) HOW do SENIOR LEADERS create a SUSTAINABLE organization HOW do SENIOR LEADERS create an environment for organizational PERFORMANCE improvement, the accomplishment of your MISSION and STRATEGIC OBJECTIVES,INNOVATION, competitive or role model PERFORMANCE leadership, and organizational agility HOW do they create an environment for organizational and WORKFORCE LEARNING HOW do they personally participate in succession planning and the development of future organizational leaders(3)高层领导者如何创建一个具有可持续性的组织高层领导者如何创建一种促进绩效改进、使命和战略目标实现、创新、具有竞争力或领军地位，以及保持敏捷性的环境如何创建一种组织和员工学习的环境他们如何亲自参与组织继任计划和培养未来的领导者 and Organizational PERFORMANCEb. 沟通和组织绩效(1) HOW do SENIOR LEADERS communicate with and engage the entire WORKFORCE HOW do SENIOR LEADERS encourage frank, two-way communication throughout the organization HOW do SENIOR LEADERS communicate KEY decisions HOW do SENIOR LEADERS take an active role in reward and recognition programs to reinforce HIGH PERFORMANCE and a CUSTOMER and business focus(1) 高层领导者如何与组织的全体员工沟通并激发他们高层领导如何鼓励在整个组织内进行坦诚的、双向的沟通高层领导是如何就关键决策进行沟通高层领导者如何在员工奖励和认可方面担当积极的角色以促进高绩效和强化以顾客和业务为中心(2) HOW do SENIOR LEADERS create a focus on action to accomplish the organizations objectives, improve PERFORMANCE, and attain its VISION What PERFORMANCE MEASURES do SENIOR LEADERS regularly review to inform them on needed actions HOW do SENIOR LEADERS include a focus on creating and balancing VALUE for CUSTOMERS and other STAKEHOLDERS in their organizational PERFORMANCE expectations(2) 高层领导者如何确立对行动的重视以完成组织的目标、改进绩效和达成愿景高层领导定期评审哪些绩效指标以便采取必要的行动高层领导者在组织的绩效期望中如何顾及均衡地为顾客及其他利益相关者创造价值Notes:注解：N1. Organizational vision [1]) should set the context for strategic objectives and action plans, which are described in Items and .N1. 组织的愿景[(1)]应为在条目和中阐述的战略目标和行动计划设定前提。
Operation excellence definition
“Operational Excellence is when the efforts throughout the organization are in a state of alignment for achieving its strategies and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there –to pursue ‘Operational Excellence by Design’ and not by coincidence.” –Joseph F Paris Jr; Chairman, XONITEK Group of Companies20 Tips for Process ImprovementI offer these 20 tips for process improvement as a straightforward checklist of some of the key issues. Feel free to add more.1: Know your process: work with the team to map and analyse your critical service processes.2: Get to know the team: they know what the issues are.3: Gather data on the performance of your critical processes. How much time is lost in waiting, checking, rework etc?4: Set clear metrics for your process –quality, velocity (flow), service.5: Improve the flow of your Value Stream: capacity will increase and costs will decrease.6: Waste in service and administrative processes is mostly information waiting in queues for someone to act on it: there is little coordination between steps.7: Work to increase the velocity of your processes –reduce waiting, set up, rework, delays and so on.8: Work on the bottleneck – the process constraint. Improve throughput there to improve flow throughout.9: Focus your early improvement activity on steps near the customer to ensure that they see early benefits.10: As a priority address where and how you process could fail (FMEA). Mistake-proof critical failure modes first.11: Realign metrics with a Value Stream (flow) perspective.12: Remember, we are not measuring outcomes, we are measuring process capability –Quality, Flow (speed), Delivery, Productivity. Improve the capability and you improve the outcomes.13: Sustain improvements to your service processes with standard work –including managers’ standard work.13: Service processes must always serve the business’ primary Value Streams.15: As your organisation moves towards lean you must move away from transaction based service processes.16: Start with a Value Stream pilot to demonstrate lean as a system and provide a “go see” model.17: “Learn by doing first and training second”, Jeffrey K Liker, The Toyota Way.18: "Look harder at the problem. Then look again. The root cause will begin to present itself", Nick Souter, "Breakthrough Thinking"19: “The famous tools of the Toyota Production System are all designed around making it easy to see problems, easy to solve problems, and easy to learn from mistakes. Making it easy to learn from mistakes means changing our attitude toward them.” - John Shook.20: "Don't fight the system; change the rules and the system will change itself." - Russell Ackoff。
operational-excellence-manager-JD
Example of Operational Excellence Manager Job DescriptionOur growing company is looking to fill the role of operational excellence manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.Responsibilities for operational excellence manager•Employs Six Sigma and LEAN methodology and analytics into organizational operations in order to accomplish business objectives•Contribute to business operations strategy development•Provides assistance to Champions, functional departments, and business units in identifying, planning and implementing Lean and Six Sigma projects that tie strongly to business strategic priorities•Develops improvement plans for assigned areas by developing and maintaining relationships with leaders, stakeholders and industry experts (e.g., GeneralManagers, process owners, customers)•Continuously measures and monitors processes, risks and controls by conducting post-implementation reviews and project follow-up•Serve as Sensei to support development of people within their career •Oversees and manage site vide OpEx projects aimed at cost reduction through productivity, Quality and efficient enhancement•Manage, Report OPQ data Scrap, Rework, Warranty•Responsible for driving the manufacturing, quality and process improvement initiatives throughout the factory•Lead PE training events as neededQualifications for operational excellence manager•4-5 years of functional and technical project-related work is required •Process development / definition in an ERP environment is required •Experience in the development and implementation of process and systems changes required•Studio/entertainment industry experience a plus•Must have strong attention to detail (excellent quality of deliverables) •Must have the ability to tailor communication and messaging with varying levels of the organization。
管理英文的名词解释
管理英文的名词解释英语作为全球通用语言，对于从事国际商务、管理和跨国合作等领域的人来说至关重要。
在这些领域中，管理英文有其独特的用语和术语，需要我们进行深入理解和学习。
本文将围绕管理英文中一些常见的名词进行解释和探讨，帮助读者更好地掌握这些术语。
一、组织文化（Organizational Culture）组织文化是指在一个组织中广泛共享的价值观、信念和行为模式。
它体现了组织的核心价值以及员工之间的共同理念和共识。
组织文化对于组织的发展和运作起着重要的影响作用，它可以塑造员工的行为和态度，并对组织的氛围和工作效率产生显著影响。
二、领导力（Leadership）领导力是指一个人通过影响、指导和激励他人，以实现共同目标的能力。
领导力包括领导者的人格魅力、决策能力、沟通能力、团队合作能力等方面的素质。
在现代管理中，优秀的领导力对于组织的成功和员工的个人成长至关重要。
三、团队合作（Teamwork）团队合作是指一群人共同协作完成任务或达成目标的过程。
团队合作需要成员之间相互信任、沟通顺畅、互相支持，并能充分发挥各自的优势和专长。
通过团队合作，组织可以更高效地完成工作，凝聚员工的凝聚力和向心力。
四、绩效评估（Performance Evaluation）绩效评估是指通过对员工在工作中的表现进行评估和分析，得出员工绩效水平的过程。
绩效评估可以帮助组织了解员工的工作能力和表现，为激励、晋升和培训提供依据。
同时，绩效评估也是员工个人发展和职业规划的重要参考。
五、变革管理（Change Management）变革管理是指在组织中进行改革、调整或转型时，有效地管理和引导组织和员工适应变化的过程。
变革管理包括制定变革策略、明确目标、沟通和培训员工、解决问题等一系列措施。
在当今快速变化的商业环境中，变革管理能力对组织的持续成功至关重要。
六、战略规划（Strategic Planning）战略规划是指组织制定长期目标、明确发展方向和决策资源配置的过程。
法约尔14条原则英文解释
法约尔14条原则英文解释优质解答1.Division of labor - Fayol presented work specialization as the best way to use the human resources of the organization.2.Authority - Managers must be able to give orders. Authority gives them this right. Note that responsibility arises wherever authority is exercised.3.Discipline - Employees must obey and respect the rules that govern the organization. Good discipline is the result of effective leadership.4.Unity of command - Every employee should receive orders from only one superior.5.Unity of direction - Each group of organizational activities that have the same objective should be directed by one manager using one plan for achievement of one common goal.6.Subordination - The interests of any one employee or group of employees should not take precedence over the interests of the organization as a whole.7.Remuneration - Workers must be paid a fair wage for their services.8.Centralization - Centralization refers to the degree to which subordinates are involved in decision making.9.Scalar chain - The line of authority from top management to the lowest ranks represents the scalar chain. Communications should follow this chain.10.Order - this principle is concerned with systematic arrangement of men, machine, material etc. there should be a specific place for every employee in an organization11.Equity - Managers should be kind and fair to their subordinates.12.Stability of tenure of personnel - High employee turnover is inefficient. Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies.13.Nitiative - Employees who are allowed to originate and carry out plans will exert high levels of effort.14.Esprit de corps - Promoting team spirit will build harmony and unity within the organization.Fayol's work has stood the test of time and has been shown to be relevant and appropriate to contemporary management.[citation needed] Many of today’s management texts1、专业化通过使雇员们的工作更有效率,从而提高了工作的成果.2、职权管理者必须有命令下级的权力,职权赋予管理者的就是这种权力.但是,责任应当是权力的挛生物,凡行使职权的地方,就应当建立责任.3、纪律雇员必须遵守和尊重统治组织的规则,良好的纪律是有效的领导者造就的.对管理者与工人关系的清楚认识关系到组织的规则.明智地运用惩罚以对付违犯规则的行为.4、统一指挥每一个雇员应当只接受来自一位上级的命令.5、统一领导每一组具有同一目标的组织活动,应当在一位管理者和一个计划的指导下进行.6、个人利益服从整体利益任何雇员个人或雇员群员的利益,不应当置于组织的整体利益之上.7、报酬对工作人员的服务必须付给公平的工资.8、集中集中是指下级参与决策的程度.决策制定是集中（集中于管理当局）还是分散（分散给下属）,只是一个适当程度的问题,管理当局的任务是找到在每种情况下最适合的集中程度.9、等级链从最高层管理到最低管理的直线职权代表一个等级链,信息应当按等级链传递.但是,如果遵循等级链会导致信息传递的延迟,则可以允许横向交流,条件是所有当事人同意和通知各自的上级.10、秩序人员和物料应当在恰当的时候处在恰当的位置上.11、公平管理者应当和蔼地和公平地对待下级.12、人员的稳定雇员的高流动率是低效率的,管理当局应当提供有规则的人事计划,并保证有合适的人选接替职务的空缺.13、首创精神允许雇员发起和实施他们的计划将会调动他们的极大热情.14、团结精神鼓励团队精神将会在组织中建立起和谐和团结.。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
organizational agility • The role of outsourcing in the achieving operational excellence
In addition, we will explore the use of benchmarks and discuss the limitations inherent with relying on “best practices”.
IV. 7:30 – 7:45 Break
V. 7:45 – 9:00 Lecture & Material/ Topic Discussion
MOR 559 – Strategic Renewal
University of Southern California
Operational Excellence & Organizational Agility
Sustaining High-Performance
Lecture 9
© 2000, Michael A. Mische
Inherent in our discussions will be a review of the concept of value and what it means to “design for value”. Finally, the concepts of designing for adaptability and sustainability are discussed.
MOR 559 – Strategic Renewal
University of Southern California
Lecture 9:
DESCRIPTION & OVERVIEW The need for operational excellence and organizational agility in high-performance and as a source of strategic renewal are well documented. In this session we explore the various aspects of operational excellence and the need for agile and adaptable organizational designs and cultures. This class is designed to provide you with increased perspective and an operating knowledge of:
I.
6:00 – 6:15 Course Related Q&A
Student Concerns
ห้องสมุดไป่ตู้
General Discussions
II. 6:15 – 6:30 Review of previous material Preview of current week’s material
III. 6:30 – 7:30 Lecture
KEY LEARNING CONCEPTS
There are several important learning concepts and objectives for this class session. First, we discuss the trademarks and characteristics of operational excellence and agility. Second, we review the impact of excellence on organizational and financial performance and develop a basic understanding of principles and concepts of operational excellence and agility. Third, we discuss the organization competencies required to develop and sustain excellence. Fourth, we explore how companies develop operational excellence. Fifth, we discuss the need for the integration of technology, process design and organizational structures as a requisite for operational excellence and organizational agility.
© 2000, Michael A. Mische
Operational Excellence & Organizational Agility
MOR 559 – Strategic Renewal
Lecture 9:
University of Southern California
CLASS SCHEDULE & AGENDA