商务英语的10种抱怨信函写作
商务英语写作之complaintletter
商务英语写作之complaintletter第一篇：商务英语写作之complaint letter1.under our Order No.234我方第234号订单项下2.take delivery提货3.Thank you for bringing the matter to our attention.感谢贵方提出有关事项使我们注意。
4.the soonest possible尽早5.assure you that…向你方保证……6.draw your attention to 提请贵方注意7.look into this matter调查此事8.await your favorable reply静候佳音9.pressing us for a timely delivery敦促我方及时交货10.caused us a great deal of inconvenience给我方带来极大不便11.In view of our friendly relationship鉴于我们的友谊12.provided that倘若、假如13.in good condition完好无损14.be acceptable to you可以被你方所接受4)Pick out the functional sentences from the sample complaints1.On checking the machine, we discovered that it did not function.经检查，我们发现机器不能正常运转。
2.We regret to tell you that on inspection we found a number of defects in your products.我方很遗憾地通知你方，在检查中我们发现贵公司的产品有许多缺陷。
3.On opening the outer packing we learned that some of the goods were missing.开启外包装时，我们发现有一些货物缺失。
抱怨信英语作文带翻译
抱怨信英语作文带翻译Complaint Letter。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the recent service I received from your company. I have been a loyal customer for many years, but the level of service I received this time has left me extremely disappointed.Firstly, I would like to address the issue of the delivery of my recent order. I placed the order three weeks ago and was promised a delivery within 5-7 working days. However, it took almost three weeks for the order to arrive, and when it did, the package was damaged and some of the items were missing. This is completely unacceptable and has caused me a great deal of inconvenience.Secondly, I would like to bring to your attention the attitude of your customer service team. When I called toinquire about the status of my order, I was met with rudeness and impatience. The representative I spoke to was unhelpful and seemed disinterested in resolving my issue. This kind of treatment is not what I expect from a company that I have been loyal to for so long.Finally, I would like to discuss the quality of the products I received. The items that were not damaged were of a much lower quality than I have come to expect from your company. It is clear that there has been a decline in the standard of your products, and this is something that needs to be addressed immediately.In light of these issues, I would like to request afull refund for my order, as well as an apology for the poor service I have received. I hope that you will take my complaint seriously and take the necessary steps to rectify the situation.I look forward to hearing from you and hope that we can resolve this matter amicably.Yours sincerely,。
英语考试作文-BEC抱怨信函写作
英语考试作文BEC抱怨信函写作Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。
内容应明确、清楚、有理，语气要简洁、坚决。
避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
Examples1） For Delay in Shipment (由于发货延迟而抱怨) Dear Sirs ,The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has putus to great inconvenience .It is therefore imperativethat you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible .Yours faithfully,XXX2） For Poor-Packing （由于包装不妥提出索赔）Dear Sirs ,We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .Sincerely yours , XXX3） For Incomformity（由于货物不符而抱怨）Dear Sirs ,On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .As I have several customers waiting , please arrange for the replacements at once.Faithfully yours,XXX4）For Unacceptable Substitute （由于无法接受替代物而抱怨）Dear Mr .Cliff,During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back .Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this reference book in hard-back in our cities).Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock.Very sincerely yours , XXX5)For Over -Shipment （由于到货数量过多而抱怨）Dear Sirs,We thank you for promptnessin delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods .Yours faithfully ,XXX6）For Inferior Quality (由于质量低劣而抱怨)Dear Sirs,With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No .169, the arrived self-adhesive correction tape is very transparent and does notsatisfactorily cover the error being corrected .We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter .Sincerely yours,XXX7)For Poor Performance on a Service Contract (由于服务质量差而抱怨)Dear Mr .Weidner .Contract No. 17854You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts back to the old standard that brought abort my original complaints .I will summarize in this letter my previous discussions aboutyour performance .1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapsebetween cleanings .Even when the windows are cleaned ,the job is less than satisfactory .2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless .3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example .I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met .I will be pleased to meet with you once more to discussthe situation. I assure you that this a matter of some urgency to me .Yours faithfully,XXX强烈抱怨要求某人采取行动：We must insist that ...DO... (DO指动词原型)注：请注意这一句型和句型8的区别。
英语抱怨信作文模板
英语抱怨信作文模板Complaint Letter Template。
(Your Name)。
(Your Address)。
(City, State ZIP Code)。
(Date)。
(Recipient’s Name)。
(Recipient’s Address)。
(City, State ZIP Code)。
Dear (Recipient’s Name),。
I am writing to express my disappointment with(product/service) that I recently purchased/received from your company. I had high expectations for this(product/service), but unfortunately, it did not meet my expectations.The reason for my disappointment is (explain the reason for your complaint in detail). I was expecting (what you were expecting) but instead, I received (what you actually received). This has caused me a great deal of inconvenience and frustration.I would like to request that (what you would like the recipient to do to resolve the issue). I believe that this is a fair and reasonable request given the circumstances.I would appreciate it if you could respond to this letter within (time frame) to let me know how you plan to address this issue. If I do not hear back from you by (deadline), I will have no choice but to escalate this matter further.I look forward to hearing from you soon.Sincerely,。
ALetterofComplaint（抱怨信）_英语四级作文
ALetterofComplaint(抱怨信)a letter of complaint20th octoberdear mr. jackson,you may remember that we have discussed the noise that your children make while they are practicing their musical instruments. you agreed to make sure that they would stop practicing inthe evenings.you can imagine my surprise, then, when i realized that things had not changed and the situation was continuing as before. i find it difficult to stay in the house and i invent any excuse to go out for the evening to be away from the terrible noise. much as i like music, i have had enough, and to be honest, i am not prepared to put up with the situation anymore.i think it is high time you realized your responsibilities as a member of the community, and i must warn you that unless you do something about the situation, i will be forced to take legal action. i have sent a copy of this letter to my lawyer.yours sincerely,peter hugo抱怨信亲爱的杰克逊先生：你也许还记得我们曾就你孩子练习乐器时发出的噪音进行过讨论。
处理抱怨商务英文作文
处理抱怨商务英文作文英文：Handling Complaints。
Dealing with complaints is an inevitable part of any business. As a customer service representative, I have had my fair share of handling complaints. It can be a challenging task, but it is essential to handle them effectively to maintain customer satisfaction and loyalty.Firstly, I always listen attentively to the customer's complaint and acknowledge their frustration. It isimportant to show empathy and understanding towards their situation. I then apologize for the inconvenience causedand offer a solution to the problem. If necessary, I escalate the issue to a higher authority for further action.In some cases, customers may be unreasonable or demanding. In such situations, I remain calm andprofessional, and try to diffuse the situation by offering alternatives or explaining the company's policies.One example of a complaint I handled was from a customer who received a damaged item. I apologized for the inconvenience and offered to send a replacement immediately.I also offered a discount on their next purchase as a gesture of goodwill. The customer was satisfied with the resolution and thanked me for my assistance.In conclusion, handling complaints is a crucial aspectof customer service. It requires patience, empathy, and problem-solving skills. By handling complaints effectively, we can maintain customer satisfaction and loyalty.中文：处理抱怨。
抱怨信英语带翻译
抱怨信英语带翻译Complaint Letter。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the service I received from your company. I recently purchased a product from your store and unfortunately, it did not meet my expectations.Firstly, the product was not as described on your website. The color was different and the size was smaller than what was advertised. This was very disappointing as I had specifically chosen this product based on the description provided.Secondly, the product was of poor quality. Within a few days of use, it started to fall apart and became unusable. This is unacceptable for a product that was supposed to be of good quality.Thirdly, the customer service I received when I tried to return the product was very poor. The staff were unhelpful and seemed disinterested in resolving my issue. I was told that I could not return the product and that I would have to keep it.I am extremely dissatisfied with the service I received and I feel that I have been treated unfairly. I would like a full refund for the product and I would also like to receive an apology for the poor service I received.I hope that you will take my complaint seriously and take the necessary steps to ensure that this does not happen to any other customers in the future.Thank you for your attention to this matter.Yours sincerely,。
英语作文 抱怨信
英语作文抱怨信Dear Sir/Madam,。
I am writing to express my dissatisfaction with the recent experience I had at your establishment. I have been a loyal customer for many years, but the service I received on my last visit was completely unacceptable.Firstly, I was extremely disappointed with the attitude of the staff. They were rude and unhelpful, and it seemed as though they couldn't be bothered to assist me. It was as if they were doing me a favor by serving me, rather than providing the customer service that I expect and deserve.Furthermore, the quality of the products I purchased was also subpar. I had always been impressed with the standard of your goods, but on this occasion, I found them to be of a much lower quality than usual. It was clear that corners had been cut in the production process, and I was left feeling extremely let down.In addition, the cleanliness of the establishment was severely lacking. The floors were dirty, the shelves were disorganized, and the overall appearance of the store was far from the high standard I had come to expect. It was clear that the staff had not made an effort to maintain the cleanliness of the premises, and it left a lasting negative impression on me.Overall, I am deeply disappointed with the experience I had at your establishment. As a long-standing customer, I expect a certain level of service and quality, and I feel that these expectations were not met on this occasion. I hope that you will take my feedback on board and make the necessary improvements to ensure that this kind of experience does not happen again in the future.I look forward to hearing from you and hope that you will take the appropriate steps to rectify these issues.Yours sincerely,。
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商务英语的10种抱怨信函写作Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。
内容应明确、清楚、有理，语气要简洁、坚决。
避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
1）For Delay in Shipment (由于发货延迟而抱怨)Dear Sirs ,The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be oblige d to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible . Yours faithfully,XXX亲爱的先生们：我方从贵方订购的家具应于一星期前收到。
不用说，发货的延迟给我方带来了很大的不便。
因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。
2）For Poor-Packing （由于包装不妥提出索赔）Dear Sirs ,We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratch ed , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoice d cost .This is the amount by which wepropose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .Sincerely yours , XXX亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意，故我们不得不提出索赔。
经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。
很明显，这是由于包装不妥造成的。
因此，我们无法以原价售出货物。
建议贵方依照发票金额给予20％的折扣，这是我们所建议降低的售价额度。
如果贵方无法接受，我们将不得不退货，要求替换。
3）For Damage of Goods （由于货物损坏而抱怨）Dear Sirs,Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .We trust you can understand that we expect the compensation for our dam aged goods .Yours faithfully,XXX亲爱的先生们：订单JT－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到。
装有货物的160个纸箱完好无损。
但当我们小心打开检查时，发现有10箱玻璃器皿严重破损。
相信贵处能理解我方要求对损坏货物进行赔偿。
4）For Incomformity（由于货物不符而抱怨）Dear Sirs ,On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .As I have several customers waiting , please arrange for the replacement s at once. Faithfully yours,XXX亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。
但不幸的是，今天我们收到了完全不同的货物――儿童服装。
我们想贵方一定搞错了，儿童服装是另一份订单。
由于有几位客户在等货，故请贵方立即安排更换货物。
5）For Unacceptable Substitute （由于无法接受替代物而抱怨）Dear Mr .Cliff,During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back .Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitor s have this reference book in hard-back in our cities).Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock .Very sincerely yours , XXX亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书，指定需要精装本。
但贵方由于精装本缺货，两次寄给我的都是平装本。
值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。
（本对少有两家竞争者出售此书的精装本）。
随信寄上订单，购买75本《便利的办公伙伴》精装本。
请无论如何，不要寄给我其它替代物。
我现已大量平装本的库存。
6）For Shortweight (由于短重而要求索赔)Dear Sirs ,We have just received the Survey Report from Shanghai Commodity Inspection Bureau evidencing that all drum s of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. As the drums were intact , it is obvious that apple juice was short weight before shipment .Under such circumstances , we have to file a claim against you to the amount of RMB 850 plus inspection fee .we are enclosing the Survey Report No. TE(95)115 and looking for ward to your settlement at an early date .Yours faithfully，XXX亲爱的先生们：我方刚刚收到上海商检局的栓验报告，证明所有苹果汁每桶少一至五公斤,总共减少三千公斤。
由于果汁完好无损，显而易见，苹果汁估装运前就不够重量。
在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。
现随信附上第TE（95）115号商检报告，希望早日解决这一问题。
7）For Over -Shipment （由于到货数量过多而抱怨）Dear Sirs,We thank you for promptness in delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods .Yours faithfully ,XXX亲爱的先生们：对于我方12月20日订购的瓷器，非常感谢贵方及时发货。